Precision Plumbing Sewer Drain Cleaning
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Precision Plumbing Sewer Drain Cleaning has received 4.7 out of 5 stars based on 420 customer surveys.
5
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7th year as a Best Pick Call
"Precision offers world-class service; anything less is unacceptable. We hire only the best technicians who are willing and able to provide this level of service. Very few are able to meet our standards, so you can be assured the best experience when you have service needs. Our goal is simple: to make every customer a raving fan of ours."

Matt Morse | President
Company Information
Services Offered

Precision Plumbing Sewer Drain Cleaning offers residential plumbing, sewer work, and drain cleaning as well as heating and cooling services. The company specializes in trenchless sewer repair and rehabilitation, water treatment, heating and cooling service and installation, and guaranteed same-day service.

Warranty
Precision offers warranties on all workmanship and extended equipment protection through service agreement memberships.
Company History

Precision Plumbing Sewer Drain Cleaning was founded in 1992 by owner Matt Morse, who continues to oversee company management.

Additional Information
Precision offers water-saving toilets and faucets, energy-efficient water heaters and HVAC equipment, and flood protection systems. The company provides 24/7 emergency service.
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
300 Commonwealth Drive
Carol Stream, IL 60188
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#055-002117

Compiled Score:

Precision Plumbing Sewer Drain Cleaning has received 4.7 out of 5 stars based on 420 customer surveys.
5
337
4
63
3
10
2
10
1
0
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
08/31/2017

“They were amazing, really good. I liked that when we thought we were going to have to do our whole bathroom, and they were able to just fix the ceiling and just fixed a pipe. It was actually really inexpensive, and they did a great job. It didn't take very long. They did a really good job, and I would recommend them. I would grade the overall experience with an A.”

Review by
08/31/2017

“I had a rocky experience with them. Well, I had all sorts of somewhat good and really awful involvements with them. They've done plumbing work and heating and cooling work. I would give them a C- overall.”

Review by
08/31/2017

“Nothing in particular that I liked. It was just a plumbing company. They came and did the work and that was it. I'd give them an A overall. They were clean.”

Review by
08/31/2017

“I had no complaints with the service. They did excellent work.”

Review by
08/30/2017

“It was fine. It was OK. I think he was OK. He was not that good, but he was OK. They were changing the piping, some kind of plumbing, and then the routing. I'd give them a C overall. Their customer service was good. They were on time. They didn't leave anything behind. He was pretty good. They seemed to know what they were doing.”

Review by
08/30/2017

“I liked that they follow through, and they are here when they said they would be here. They did what they said they were going to do. They repaired a leak in the ceiling, a plumbing leak. I would grade the overall experience with an A-. I would highly recommend them.”

Review by
08/30/2017

“The work was good work. It was fine. I liked that they were quiet, they came in, did the work and finished quickly. They helped me do the plumbing for a new bathroom. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
08/30/2017

“They were very neat. They were very punctual. They were very professional. They were fixing some general plumbing in my home. I'd give them an A+ overall. Quality of work was excellent. They showed up on time. Extremely likely to recommend them.”

Review by
08/30/2017

“They're very good about being on time and setting up appointments. Also, the workmanship is very good and the advice they give you is always spot on. They've done plumbing, and air conditioning. I'd give them an A overall. They were good.”

Review by
08/30/2017

“Nothing in particular that I liked. I just decided I'd pull them out of the phone book, that's why I picked them. The serviceman was very good. They replaced some pipes in my wall. I'd give them an A overall. I would recommend them.”

Review by
08/30/2017

“They were supposed to come back and inspect it again. I liked that they were fairly good with their timing, and the quote was a good quote. They did plumbing work. They were doing sewers. I would grade the overall experience with an A. I got the quote for the pipe to be routed and cleaned. Then they found that there was a big hole and they showed me. The only thing that concerns me is that I don't know if the hole was caused because of the method they used to clean it, or if it was actually already there. So, to me I felt that there was a little hole that was going through the pipe. I just felt maybe the hole was little and maybe with the power washer and the pressures they used might have made a bigger hole. I would very likely recommend them.”

Review by
08/30/2017

“We use them quite a bit. We've never had a problem. I like their promptness. They do what they say they're going to do. I like the fact that you know exactly what everything is going to cost before they start the work. I can't say enough good about them. One, they put in a new heating and air conditioning system. They've also replaced toilets for us. Something went wrong with it and they came out and fixed with no cost. I'd give them an A+ overall. I've already recommended them.”

Review by
08/11/2017

“I like that they made everything right, the customer service, and the quality of the work. They did plumbing for us. I would grade the overall experience with an A. I would highly recommend them.”

Review by
07/26/2017

“I would recommend them very highly and the tech that came out here. He was wonderful. It was all good for me.”

Review by
07/26/2017

“They came for the bathtub. They're very friendly. Basically, I had other concerns and he was like, 'Hey look at this avenue. You can do this and that.' He gave me advice on how to handle other situations. As a home owner strapped for cash, it wasn't like I can only do this or that. He gave other great avenues. My bathtub upstairs, I was working for a few weeks on trying to put in a new stopper and it would seize up in my bathtub. I tried everything. I took my drill to it, took everything and tried beating it out of there, couldn't get it. I cut a hole in my ceiling. Then I was piping and started a leak so I really needed an expert to come in and be like, ‘Do I need to replace this tub? What can I do?’ He gave me an alternative solution because I told him that in a couple of years, I was going to remodel this bathroom. So he was like, ‘The only way to professionally fix it is for us to come in and redo the bathtub, put in a new bathtub.’ I was like, ‘I can't do that right now. Strapped for cash, just bought the house.’ He was like, ‘you can do this.’ I was like, ‘OK.’ ‘You can buy this at the store. It's a temporary fix but it'll get you through for a couple years.’ I would definitely use them again, absolutely. I would give them an A+ in the honor's department, like when you’re in honor's classes and you get extra credit for being in the honor's. They were wearing the booties and he called because we've got a big dog. I said, ‘Please call 10 minutes before,’ and he did. He was very polite. His truck was clean and organized. He knew his stuff, and he was fresh with the company. They were lucky to have that guy. I would highly recommend them.”

Review by
07/26/2017

“They've been out quite a few times, and it's always been positive. I liked their reliability and the ease of scheduling. We have an annual agreement where they come out once a year for the heating, air, and plumbing. I'd give them an A overall.”

Review by
07/26/2017

“Precision Plumbing were very thorough. They spent a lot of time diagnosing our issues which was great. They were very efficient in getting it taken care of. So, I appreciated that. They put in a sump pump and repaired a drain. I'd give them and A+ overall.”

Review by
07/17/2017

“They seemed to be capable of handling all the general plumbing for the household. Everything is up to date now and working fine, as a matter of fact. I don't really have any complaints. There was work done in the air conditioning fan unit and also the heating. I'd give them a B overall. The customer service was fine. They responded and came quickly, and were able to handle what was required. I think they were located kind of far so it took them a while to get here. Cleanliness was actually no problem here.”

Review by
07/17/2017

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Review by
07/13/2016

“Very good excellent experience.”

Review by
07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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07/11/2016

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Review by
07/11/2016

“Problem was solved fairly quick. My only complaint is the price. A bit pricey for the work completed.”

Review by
07/10/2016

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Review by
07/09/2016

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07/09/2016

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Review by
07/09/2016

“Although the plumber had to return the next day because of an error, the experience was overall very positive. The technician was punctual, polite and professional. As it relates to the mistake/error, things happen! Very positive experience.”

Review by
07/08/2016

“We were very impressed the first time. There was a blockage in the pipe that goes into the sewer outside of our house. Two very friendly guys came and we were told that sometimes the tube with the camera could resolve the problem (get rid of the blockage), and it did. They charged us $99 (They could have charged more because we had no idea what needed to be done). We thought they were very honest and efficient. When the pipe under the kitchen sink started leaking, we quickly called Precision again. One guy showed up with no smile on his face. I thought to myself: ‘Oh no, he is unhappy.’ He told us that all our tubes are old and they should be replaced. He replaced the tubes under the kitchen sink, and, if I remember it correctly, it was over $8 (and it did include a senior discount, he said)! Is it supposed to be that much? We called Precision for the third time when Nicor told us the tubes connected to the humidifier in the basement needed to be replaced. It was again several hundred dollars ($6 or more?). The guy was nice and friendly, though, but we could only hope that he didn't overcharge us. This is why we have mixed feelings - are they honest or not? We understand ‘ plumbing’ is expensive. So my concerns could be wrong. If that's the case, I am sorry. But that's why I can't wholeheartedly recommend Precision to my friends anymore.”

Review by
07/08/2016

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07/08/2016

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07/07/2016

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07/06/2016

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07/06/2016

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07/06/2016

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07/06/2016

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07/05/2016

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Review by
07/05/2016

“Top-notch work. Fixed a long standing problem and now I don't have to worry about flooding. They know their stuff!!”

Review by
07/05/2016

“Quick, efficient service and I would definitely use their services again!”

Review by
07/05/2016

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07/05/2016

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07/05/2016

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07/05/2016

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07/05/2016

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Review by
07/05/2016

“Called for easy job to unclog drain. Came home to fully re-piped kitchen and more work that 'had' to be done to fix clog. $7, later clog is 'fixed' but will 'likely happen again soon' and no explanation as to what caused it.”

Review by
07/02/2016

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07/02/2016

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07/01/2016

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07/01/2016

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07/01/2016

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07/01/2016

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07/01/2016

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07/01/2016

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07/01/2016

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07/01/2016

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Review by
07/01/2016

“Scheduling service was an issue as it took two days to get a water heater installed when I was told I would have it done on the first day, but no one was able to come out that day. Installation was very good though, once the plumber arrived on the second day.”

Review by
07/01/2016

“I called Precision Plumbing because I had water coming through my ceiling from a bathroom above. After a quick and thorough review of the situation he informed me that it was a lack of caulking along the shower base. He explained to me exactly how to fix it myself easily so I could save money. I was pleased with his honesty and integrity.”

Review by
07/01/2016

“I needed a plumber to replace washing machine hookups (cut out above and below old valves & solder in new valves) Two guys came over within an hour or so and gave me a computer estimate for a hefty $1,1.. It sounded like a lot of work (what do I know? ) so I authorized work. I have a tiny laundry room so only 1 guy actually did the work. The other guy was on his cell phone the entire time. Actual time spent = 1 hour. Will never call them again.”

Review by
06/30/2016

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06/30/2016

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06/29/2016

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Review by
06/29/2016

“Very good excellent experience.”

Review by
06/29/2016

“Can't remember person’s name that provided service but he was great.”

Review by
06/29/2016

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Review by
06/29/2016

“The toilet was running and what should have been an easy fix cost $35 and it still doesn't work right. 2 stinky guys came for one small job. Never again. Way too expensive. Good customer service on the phone.”

Review by
06/28/2016

“The service was very prompt and they did a nice job, very professional. They fully explained my options and cleaned up when finished. I would recommend Precision Plumbing for your plumbing needs without hesitation.”

Review by
06/28/2016

“Plumber was very personable and knowledgeable. Explained problem, repair, and cost prior to work. His name was Dan, but when I asked if he was the same Dan I talked to prior evening, he responded there are 6 or 7 Dan's employed by Precision Plumbing. Hope they are all as good as the one I worked with.”

Review by
06/28/2016

“Such excellent work but such poor customer service regarding callbacks or scheduling. I often had to call several times, and sometimes was told to expect a return call which wouldn't happen. When I could get someone out here, the work was done well and the plumber was courteous and timely. Once my plumbing need was met free of charge. I will be unlikely to call them again, unless I am assured of better responses to my calls.”

Review by
06/28/2016

“I thought they were terrible over prices and the customer service from start to finish left much to be desired. They were rude when I called to schedule an appointment especially the male Doug. I had to call 4 or 5 times to set up the appointment because they couldn't communicate with each other. When I finally set up the appointment No one told me there was a huge charge just for someone to come out and look at it. Then I told them it was a condo and I had to give notice of how long the water would be shut off for the building so they gave me the time frame of when it would get done and they didn't show up until like 2 minutes before the time it was suppose to be completed by knowing I could only have the water turned off until that time. You would think since I had a time constraint being a condo they would have made mine a priority considering I schedule it a week in advance. Terrible experience. Last was rude when I kept calling asking where they were and telling her my issue because of it being a condo and the whole building needing to be turned off. No one cared and there prices are ridiculous. I wouldn't even tell my enemy to go here. Beware. If you want to be overcharged and treated terrible go here.”

Review by
06/28/2016

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06/28/2016

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06/28/2016

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06/28/2016

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06/28/2016

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06/28/2016

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06/28/2016

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Review by
06/28/2016

“Precision was excellent. I would highly recommend this company.”

Review by
06/28/2016

“I received quality work and customer service. However, I think you are priced a bit high.”

Review by
06/28/2016

“They were way too expensive. They charged $65 for what could have been about 25$.”

Review by
06/28/2016

“No itemized billing. Overcharged for work and materials.”

Review by
06/28/2016

“We are very pleased with their work. The men that did the work were very nice and we would recommend them and use them again.”

Review by
06/28/2016

“I've been using Precision Plumbing for years. Everyone I have dealt with is professional, knowledgeable and friendly. I couldn't ask for anything more.”

Review by
06/28/2016

“They did a great job. They replaced two sump pumps and removed the old ones. They worked in a very timely manner and were neat and left everything in good order.”

Review by
06/28/2016

“Way over priced! We spent $1,5 just to have our sink hooked up and they didn't even connect the dishwasher! It was not even an hours worth of work! I will never ever use precision plumbing again!!!”

Review by
01/25/2016

“I had a positive experience.”

Review by
01/25/2016

“I had a positive experience.”

Review by
01/25/2016

“I just thought it was a little expensive but they did the job though. I wasn't home; my wife was home when they did the job. I know they didn't have a ladder. They had to go up on the roof and didn't have a ladder so they didn't have all the equipment they needed to do the job. They had to use the ladder in my garage. But the bottom line is they got the job done which I was very happy for. They said they had to blast it or something. They had to go through the top because it was so clogged up. I would recommend the company to family and friends. I can't complain about the job. The job got done. I just thought it was kind of expensive but I know how plumbing is sometimes. On the work I would give them an A.”

Review by
01/25/2016

“The technician was very knowledgeable. It was a very transparent appraisal of the problem and presentation of the solution. It was an effective remedy that they provided. They did some routing of a pipe that was overgrown as well as just a consultation of what some repair solutions would be. I'd give them a B. They would have earned an A but there was a unique situation where they caused an ancillary pipe to burst. They remedied it to the best of their ability but it wasn't an entirely pleasing remedy because I incurred some costs on it. It was just an odd situation to deal with.”

Review by
01/25/2016

“They were very good. Their services were very good. They did just the plumbing, the sewer cleaning and then the bathroom/bathtub. The people who come out are excellent. They're good, friendly, knowledgeable, and honest. I'd recommend the company to family and friends. I'd give them an A.”

Review by
01/25/2016

“My husband's the one that's home when they come and do the service. He's never said anything bad. The person's polite. They just did a fall checkup thing. I would certainly recommend the company to family and friends. I have no family that lives in this area, but I'd give them a call. I'd have to give them an A.”

Review by
01/25/2016

“I thought their prices were pretty ridiculous. The guy kind of—seemed like they were as much salesman as they were plumbers. I called them because of an issue with the garbage disposal. Then he ended up re-seating one toilet. So far I have no issues with their quality of work. I'd give them an A for now.”

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