Intelligent Plumbing, Heating, Cooling & Drain Cleaning
7th year as a Best Pick
Best Pick 2018
certified company
Based on 248 Surveys
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"Intelligent has been providing unparalleled service to homeowners in the Chicago area since 1982. We pride ourselves on employing the best, most highly trained plumbing, heating, and cooling technicians in the country. We believe in serving at the highest level, and we look forward to the opportunity to serve you."

Jason Kerr | President
Company Information
Services Offered
Intelligent Plumbing, Heating, Cooling & Drain Cleaning offers plumbing, heating, cooling, drain, and sewer services, including drain cleaning, video inspections, ejector pump installation, and in-house sewer repair and replacement. The company also performs a complete list of plumbing services as well as HVAC services, including furnace and A/C repair and replacement.
Intelligent offers a lifetime workmanship warranty.
Company History
Intelligent Plumbing, Heating, Cooling & Drain Cleaning, a division of Kerr Mechanical Corporation, has provided plumbing, heating, cooling, drain cleaning, and sewer repair services to the local area since 1982.
Employee Information
The company's employees wear uniforms and drive marked vehicles.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood

“They followed up quickly. They gave me an estimate that showed me what levels I could go with. Like, 'If you want to spend this amount of money, this is what you could have.' They were very clear in explaining everything. They were here when they said they'd be here and finished when they said they would. They've done two different things for me. They came here when my basement had flooded because both of my sump pumps had died. They were excellent, helped me out a great deal. I was so impressed with them with that, I had called them to come out for another plumbing issue and an air conditioning issue. To be honest, the plumbing issue, the plumber came out told me what my options were and we decided not to proceed with that, and they were fine. The air conditioning issue, they ended up replacing my entire air conditioner and it was great. I'd give them an A+ for everything. There was nothing that they did that I didn't think was excellent. I'd absolutely recommend them. They were wonderful.”

“The service man who was out here was really good, cleaned up after himself really well—just very professional. They replaced an injector pump. I'd rate them A+. Everything was great. They were on time.”

“It was just great service. They did plumbing work for a bathtub. The pipe work needed to be repaired a little bit. They get an A+.”

“It was definitely phenomenal. I'm lucky. I must say, since I usually have experiences like Charlie Brown, it was phenomenal. We actually called them and had them back out for additional work because they were so good. Initially, we had a shower pad problem, and a hot water/cold water problem that just wouldn't cease. They came out at night, late at night, and fixed and resolved the issue so they could come back the next morning to completely resolve the issue, which they did, and came early enough so my wife could actually get prepared to go on a trip to Michigan. We couldn't believe something happened like this and we called probably 20 people—plumbers—to come out, and they were the only ones who actually committed, came out, and did it. We had follow-up work on two sink faucets that we'd been talking about having work done, and they immediately fixed them. I can't say enough as far as standing ovations. They earned an A+.”

“Everything was great. Everything's still working A-OK, and we're OK to do laundry. I'd rate them A+, for sure. I would recommend them.”

“I thought, I think his name was Han, the service man, did an excellent job, explained everything that as going on, and I was pleased with what he did. He did some work on a faucet. He just solved the problem—identified it immediately and resolved it. And then I had him do some routing for me, routing of the sewer line. They're an A overall. I would recommend them if I had to.”

“Very friendly. He was very nice, very—extremely friendly, way more friendly than I expected a plumber to be. And he did a good job fixing our problem. They get an A.”

“I'm very satisfied. I really like their service. I like the people I spoke with, and the sink is great. I would recommend them, and I'm going to use them for future needs.”

“They did excellent work, I had no complaints, and I would recommend Intelligent Plumbing.”

“They put in some work in our kitchen sink. They did some new plumbing for us. It was pretty quick. It was very clean and they were very informative. The people I worked with were great. I would give them an A rating.”

“He was quick. He fixed it. He was polite and came on time. He was fixing the shower and the faucet, the showerhead. I'd give the overall experience an A+. I'd recommend them.”

“I had a very good experience, particularly with the plumber that came. He was a good guy. I liked his personality, and I liked his work too. He did good work. They were putting in a couple of outside faucets for me. They get an A+. Customer service was good.”

“I've used Intelligent Plumbing several times now, both at my residence and at work. They're very on time. They're very professional. What they say they're going to do, they accomplish in the amount of time they say they're going to. Everything was good. I'd give them an A+.”

“They did very well. It was good. They had a good response time and follow-up. It was general plumbing work. It was a toilet. I'd give the experience an A. I'd recommend them.”

“The plumber was professional, courteous, and personable. He did a good job. The seam broke where the kitchen sink connected to the pipes, and they fixed that. It didn't take long. I'd give them an A.”

“Two times they came over, and both times they explained what they were doing and that kind of thing—I liked that. The first time there was a problem with a sink, it was leaking, and they replaced the faucet. The second time, they took out the radiant hot water heat pipe that goes along the floor. It had to be taken out so I could have the basement wall patched. Both of the experiences were good. I'd give them an A.”

“Overall, they were friendly, informative, prompt, just about everything. They solved the problem. I had them again. They just replaced a frozen hose faucet. They get an A. It's not leaking. If I remember correctly, I don't think punctuality was an issue—I was home that day.”

“It was good. The guy was able to explain everything. He was friendly. It was simple plumbing. They get an A. I guess I would recommend them.”

“They were really fast, professional, and did exactly what we needed them to do. I think it was on the ejector pump. I'd give them an A.”

“He's been helping me with making decisions about other problems in the house, so that I was glad about. I was also glad about his opinion about what was the matter with the toilets and what he did fix. I was very glad. He was very nice and pleasant. I'd give them an A overall. I'd recommend them.”

“It was good. They're pretty straightforward. They couldn't fix the problem, they couldn't find anything that was wrong, but he had a couple of solutions just in case. It was a good experience. It was a leaking washing machine, but we couldn't find the source of the leak. Intelligent Plumbing gets an A- overall.”

“They were on time and prompt. It was an injector pump repair. I'd give them an A overall.”

“They put in a water heater. They disclosed everything about what they were going to do before they do it. The guy is very nice and knows what he is doing. I'd give them an A.”

“Intelligent Plumbing did a great job. They were excellent. The plumber they sent out was professional. I had a very picky problem, but he solved it. He was really great. I had a couple of other plumbers try to fix it, and they never could. I'd give them an A+. I've got nothing but praise.”

“I've worked with them on three different occasions. They repaired a leaky seal in the flush box. They're very punctual and very clean in their work, they took great care, and they were very neat and tidy. I just love their work. I'd absolutely give them an A+ rating. I've already recommended them.”

“They reviewed the plumbing situation, installed system equipment, and they took care of some problems I had. In other words, they were terrific. I think they're very well structured.”

“They replaced a portion of a copper pipe. They get an A+.”

“I had a leak that I discovered in a closet. They were able to figure it out pretty quickly. The plumber I worked with explained things very well. They're an A+ company.”

“They installed a water heater. I like a lot about them. I do a lot of business with them, actually. I'd give them an A+ grade.”

“It's great, that's why we keep bringing them back. They've been here three, maybe four times. We had a stoppage behind our washer machine and tub, but it was farther than that in the piping below. We have a crawl space, not a basement, and we removed some of the piping down below. We tried to route it out and it wasn't so successful. We put some new pipe in and he fixed some things upstairs before he went downstairs also. It should work pretty good right now. We've had no problems with it at all, so I'd give them a very good grade. I've already recommended them to two people.”

“I'd rate them as an A overall. They fixed a drainage from my shower that was leaking.”

“They checked out possible leaks. They seemed to know what they were doing. They did it efficiently and explained everything thoroughly. They deserve an A.”

“They did some valve work in my laundry room. They came in and accessed the problem adequately. They addressed the problem, worked well, and there's been no problem since. I'd give them an A grade overall.”

“They checked out the cartridge in my shower. I'd give them an A. They were on time, friendly, and very knowledgeable. The guy was able to give me information on the spot, like a quote, right away.”

“They re-installed a hot water heater. The guy's been out here a few times. He's a friendly guy. I think they do better work than most plumbers because we've had some kind of bad ones out here. I'd give them an A.”

“We had a huge washer, but we couldn't get the valves opened or closed. They replaced those for us. They were very thorough.”

“They were very timely and it was fine. He did what he was supposed to. I had water leaking in my bathtub. I'd give them an A rating. I've been giving his card out.”

“They fixed a sink and a toilet. They were an A. I would call them any time. They're personable, they're efficient, and I think they're honest. They're a good service company. I've already recommended them.”

“They fixed a leaking shower. I like that they fixed the problem. I'd give them an A grade.”

“They had to replace part of the inside of the toilet in one of the bathrooms. They came early and called before they came. They knew exactly what the problem was and were able to fix it with everything they had on hand. I'd give them an A rating overall.”

“They replaced a toilet. The guy was quick and he got it done right. I'd rate them as an A.”

“We had a leak in a basement for a pipe that had burst and they covered up that pipe. They were clear on what they were going to do and walked me through the whole steps. They were courteous the whole time. I'd give them an A.”

“They put in a line for water in the refrigerator. They explained what they were going to do, told us the cost up front, they were very personable, and kept the workplace very clean. I'd give them an A grade.”

“Their service is good. Intelligent Plumbing Services replaced my water heater. It took probably three or four hours. They cleaned up after themselves. They get an A for their excellent work.”

“It was fine. I asked for the gentleman who took care of it. They did the job properly and were on time. They installed some stuff on my daughter's house and did some stuff at my house. I had no problem with them. They were top-notch. They deserve an A. They did a really good job promptly and efficiently, and they cleaned up after themselves with no problems.”

“They were on time and very courteous. They explained everything to me up front, and they showed me everything that he was doing. I thought they were the best plumbers I have ever had. I was having some issues with my sewer backing up in my laundry area. They're absolutely an A-grade service.”

“They're great. They show up when they say they're going to show up, and they're extremely courteous. They do a very nice job. They fixed a bunch of faucets in my house that were either not working or leaking. They earned an A.”

“The people from Intelligent Plumbing Services were courteous, and they were right on time. They were very knowledgeable. We had a leak from the bathroom, and it took them maybe an hour to fix that. They cleaned up after themselves when they were done. We had called them for something else before, and we had a good experience back then, too, so we didn't think about any other companies. We'd rate them as an A+.”

“I liked that the work was well done and that they quoted before the job and stayed with quote. I think they did a couple of things. We had to replace a faucet, and they had to install something. We just had a lot of stuff done in the house. I do remember that there was a trap that was not installed properly by someone else and had to be fixed. It was a little difficult, and they did a good job at it. I would say they're an A.”

“I know it was good when they showed up. It was great. They were friendly and got the job done. They installed a new pump in the toilet. It was really quick, and it was done with no problems. The technician was very nice. I would give them an A.”

“They were prompt and responsive. They came to fix the problem and were on their way. We had some plumbing issues with some of the pipes that were getting blocked. I'd say they earned an A.”

“I liked the timely fashion in which he worked and that he was able to figure out what needed to be done and get it done. They were working on a leaking toilet. They were recommended to me by a friend, and I think they deserve an A.”

“I used them once for a small job—it was a clogged toilet. They did it, and it worked, so I was pleased with that. They showed up on time and got the job done quickly. One of the tools they used scratched my toilet, but they came right back out and fixed it. From this standpoint, they did a great job with the customer service. The plumber stood by his work, and he was very apologetic. I would recommend them. I'll give them an A.”

“Intelligent Plumbing Services did my hot water heater replacement. They were professional, and they came fast. They did very well. It took around four hours I think. They're an A grade.”

“The guy who came out did a really nice job. He actually ran out to the store to get some parts that he needed to clean up the whole plumbing situation. He went above and beyond. They were putting in a new faucet and a disposal, and then they recognized some pipes that were put in incorrectly, so he took care of that. They get an A in my book.”

“They were responsive, and they did a good job. It was a minor thing. It wasn't a big job, but they were really good.”

“My experience with Intelligent Plumbing Services was very good. They were cleaning out tree branches in our sewage pipes. They stayed as long as possible until the job was done because there were some issues with it. I think the job took about seven hours. An A grade would be good for them.”

“We liked that they gave us a specific quote before they did the work. When they did the work, they were very clean and very efficient. They came in, they did the work, and they left. It was well done. They were doing a couple of things. We had a toilet changed out, and we also had them change a faucet for us. I chose them because they were located where I live. An A grade would be appropriate for them.”

“They were fine. I'd give Intelligent Plumbing Services an A.”

“We had some flooding damage, and it was an emergency. They were actually able to get someone out there the very next morning. No one else was able to get someone out that quickly. We've actually used them before in the past, and those were good experiences as well. I would say they're an A.”

“They were friendly and professional, and they seemed like they knew what they were doing. They unclogged my bathroom tub. It was my first time using them. A friend of mine referred me to them. They get an A rating from me.”

“They're honest and quick. They respond to you in your hour of need, and they just do good, honest work. They have done a lot of work for me. The most recent job they did was fix a valve that was leaking. They deserve an A.”

“Intelligent Plumbing Services came out on a holiday and helped me with my plumbing issue, so I liked their availability. We had water backed up, and it was affecting the toilet, the bathtub, and the sink in two of our upstairs bathrooms. It took them about an hour to finish the job. I chose them because they were open on a holiday. An A grade is good for them.”

“They were very efficient and very polite. They replaced my garbage disposal under the kitchen sink. They get an A.”

“The person from Intelligent Plumbing who comes out to the house is incredibly knowledgeable, as the name of the company suggests. Any problem we have had, he has fixed for us. He has been fantastic. They get an A grade from me.”

“Intelligent Plumbing Services is fantastic. They are efficient, they're helpful, and they're just really great to work with. They do all of our plumbing, and they replaced our hot water heater. I've been using them for five years, and I'd give them an A.”

“Intelligent Plumbing did what they said, and they followed through on their promise. They're prompt, and they helped me out a lot. They saved me from having a potentially flooded basement, so I can't thank them enough. My wife was home alone with her mom, and they came to the rescue. They earned an excellent grade—an A.”

“They had to change things in my toilet. They arrived ahead of schedule, and they were very friendly and dependable. They were recommended by a friend who has used them. I would give them the excellent score—they should get an A.”

“I've had them do several things for me. I like Neil—he is a great plumber. He's friendly and professional, and he gets the job done. A friend who is a general contractor put me in contact with them, and I had no complaints. I'd give them an A+.”

“They worked very hard with our local officials to find a good solution for our plumbing problem. They did a great job, and it was nice and clean. At the end of it, they cleaned up well beyond my expectations. They definitely get an A from me.”

“Intelligent Plumbing did excellent work. They rerouted some venting and installed toilets and a sump pump for me. The workers were very knowledgeable and friendly. I would recommend them, and I would give them an A.”

“Intelligent Plumbing was very responsive. They came out one time when my water heater broke and replaced it. Then they came out and installed the sink and changed some of the plumbing out in my shower. They've earned an A.”

“I had a very good experience with Intelligent Plumbing. I like their quality of service. They didn't just come in and install their product—they looked at the whole setup and made improvements. It's high-quality work. They get an A.”

“They're the best. Everything was perfect. I'd give them an A.”

“The gentleman that did the installation was extremely interesting. He not only answered my probably stupid questions about things, but he was very informative in general, and I was very impressed with how neat and efficient he was at installing a sump pump. The pump died, and they were here within three or four hours. I liked that they were quick to respond and they were efficient—those were the two main things that impressed me. Everything has held up for me. I would give them an A+, absolutely.”

“They repiped our whole house, and I thought they did a fine job. They were quick, fast, clean, and thorough. The water is still running through the pipes. They were excellent—they really were—and I could not be happier. They did not waste any time; they went right to work. It was extremely good quality work. I would surely recommend them to others. They were fast, they were clean, they were efficient, and they were professional. They did an excellent job. They deserve an A+.”

“The technicians were super professional and careful about keeping everything in our house clean. They did what they said they would when they said they would do it, and they showed up when they said they would—maybe 15 minutes early. They put in a new water heater. They'd been on a call right before that needed the same type of water heater that we did, and when he started taking our old one out, it had some issue. His partner, who hadn't been here, ran to a warehouse or some other place to get what our technician needed and met him over here, and they worked on it here. It was great. A friend said they were great, so they came recommended. I would use them again—it was perfect. It was also really nice that they came at a reasonable time. Intelligent Plumbing is an A+ company.”

“We had a backed-up pipe in the basement. The quality of their work was excellent. Last year was our first occasion using them, and we'll do it again. I had an excellent experience with them, and they get an A+.”

“The technician from Intelligent Plumbing came out on a Sunday, and he just was overall very helpful. He replaced a hot water heater, and the cleanup was wonderful. That was the first time I'd used them. They provided timely, personable service. I would give them an A+ grade.”

“I think Intelligent Plumbing is very good, and the quality of the work they did was excellent. They fixed several of my toilets. The workers were very knowledgeable. The time frame that the work was finished was fine, and I felt the cleanup was good, too. I'll grade them an A+.”

“They have done two things for me in the last year. They installed a kitchen sink, and then they installed some new plumbing fixtures in the bathroom. They did them both very efficiently. They are very courteous and very willing to work with me within the time frames in which I need them to come to my house, and this is absolutely the type of the company that I would use again if I had a reason to. I would give them an A+. I thought they were fantastic.”

“I thought Intelligent Plumbing was very professional and thorough. The work they did was excellent quality. They put in a new sump pump, and they had to dig up a pipe in the backyard and put a part in. I thought the knowledge of the workers was excellent. They did a very good job with the cleanup, and they were just very professional from start to finish. They did everything as they said they would, and I could barely tell that they were even there. They're A+.”

“They replaced our water heater. We had previous experience with Intelligent Plumbing assisting our contractor with doing some work around the house, and because of that positive experience, we decided to call them. Our water heater busted, and they came within a day—day and a half, max. They were fast, efficient, and very clean. They took care of business and explained to us what they were going to do, and all the paperwork was very clear. They gave us very excellent service all around. I'll give them an A.”

“They changed a toilet into a power flushing system for us, and they also changed the hot water. The overall quality of the work was perfect. I would give them an A. I would use Intelligent Plumbing again, and I'd recommend them.”

“They're great. They have done a couple things for me. They replaced a water heater, and they also replaced an outside hose line that had broken and was leaking into my house. They responded very quickly, and I felt the quality of the work was excellent. I have not had any issues with them. The technician was very professional—he was a nice guy. I would give them an A rating. I went back to them a second time, so they were great.”

“Intelligent Plumbing did a great job for me. In fact, I recommended them to my daughter, and she had some work done with them also. I had an immersion pump go out, so they took care of that, then my daughter had tree roots going into the pipes, and they took care of all that as well. Good follow-up and everything. They responded quickly—actually, I called them at 7:00 a.m. and someone answered. They called me back within a couple hours, and we were able to schedule the same day. That was terrific. They did a great job. I would definitely give them an A. That was my first time using them, and I would use the company again.”

“I really liked the technician. He was professional, intelligent, engaging, and very personable. I had a backed-up pipe, and they had to snake it. Everything is taken care of. I would give them an A+.”

“I was quite pleased with Intelligent Plumbing. I had no complaints at all. I was looking for an emergency sump pump, and they were able to help me out. I thought they were good, and I know people that have used them, too. They're a very good outfit, and I was very pleased with them. I have no problem recommending them. I would give them an A+.”

“They put in our new sump pump. They came quickly, and they were clean and very polite. The old sump pump died. They got here quick—we called them that night, and they were here the next day. We had done the prep work for them and cleared out everything so they didn't have to do any demo work, and they brought the parts on the truck so they didn't have to go anywhere. I would give them an A+.”

“Intelligent Plumbing took care of a sump pump for me. We chose them based on a recommendation, and they were very good, so I would recommend them. This is a company I would contact in the future—I thought they did A+ work.”

“We've used Intelligent Plumbing before, and they are really, really good. They do great work. They're very courteous and prompt—they're great. The last time they were here, they fixed the toilets and showers, and those have been running well ever since. I would give them an A+.”

“They have done quite a bit of work for us. They have done sewer work and some plumbing work at my house. We use them as much as possible. The plumbing they did was a little bit of installation and repair and a little bit of general maintenance. They do a good job, they show up on time, and they clean up well after the service. I have used them quite a few times, all at my house. I would give Intelligent Plumbing an A+ rating.”

“They repaired a leaking toilet for me. The workers were very nice and very personable, and it seemed like they were knowledgeable about what they were doing. This would be a company that I would use again. They're A+.”

“The work was done in one trip. They did what they said they were going to do, and they charged what they said they were going to charge. I did not really have any problems—it just went as expected. The technician fixed a toilet that wasn't working. The quality of the work was fine, and the cleanup was great. It looked like they had never been there. I would recommend the company. It went just like I had expected it to, and I did not have any complaints. I am satisfied.”

“Intelligent Plumbing did plumbing work for me, and I had a very positive experience with them. The technicians that came out were very helpful and very friendly. I would absolutely recommend the company. They rate an A+ by me.”

“They did lots of work for me. We just bought a big house, and it seemed like every couple months, we were having issues. We have had a lot of big things happen. We found out that the previous owners never did anything to septic system, so there was a total blockage in one of the lines in the basement. Intelligent Plumbing was always able to come out here really quick and fix the problems. They have probably been out here four times, and the customer service was good. I am totally happy with them—I'd rate them A+.”

“Everything they told me up front was what they delivered. I needed a new tankless hot water heater, and Intelligent Plumbing was the recommended certified installer. Everything turned out well. The space it saves is nice—I can put stuff underneath it on the floor now, which is a benefit for me. Intelligent Plumbing is A+. I've recommended them to about three friends already.”

“They did a good job. They did some work where they checked the toilet, and they also cleaned out the pipes and drains in the building. They did a good job. I picked them out of Best Pick Reports, and I was very pleased with them. The technician they sent out was good. I'd say Intelligent Plumbing gets an A+. I liked them very much. It was very, very good.”

“They were out twice. I think the technician's name was Neal, and he was very helpful and very nice. He explained everything thoroughly—he told me what was wrong and what needed to be done to correct the situation. They worked with the sump pump in the winter, and then they had to come back out in the spring to finish it. That was the first time that I used them. They didn't have to come back to fix anything after the work was done. Everything has been working, and I'm keeping an eye on things. As long as I don't have water in my basement, I'm fine. Let's give them an A.”

“Intelligent Plumbing was very good. We've had a couple people out for similar situations with the plumbing, and Intelligent Plumbing fixed it once and for all, so that was nice. Their customer service was pretty good. My three-year-old son flushed a kitchen towel down the toilet and everything was backing up, so we had to call Intelligent Plumbing. They were pretty responsive—they came out in the middle of the night and fixed it, which was really nice. The technician was here for quite a while. He did the job, found the clean-out drain, and got the towel out so that we didn't have a major plumbing situation. It was great. I'd give them an A.”