Intelligent Plumbing, Heating, Cooling & Drain Cleaning
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Intelligent Plumbing, Heating, Cooling & Drain Cleaning has received 4.9 out of 5 stars based on 223 customer surveys.
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7th year as a Best Pick Call
"Intelligent has been providing unparalleled service to homeowners in the Chicago area since 1982. We pride ourselves on employing the best, most highly trained plumbing, heating, and cooling technicians in the country. We believe in serving at the highest level, and we look forward to the opportunity to serve you."

Jason Kerr | President
Company Information
Services Offered
Intelligent Plumbing, Heating, Cooling & Drain Cleaning offers plumbing, heating, cooling, drain, and sewer services, including drain cleaning, video inspections, ejector pump installation, and in-house sewer repair and replacement. The company also performs a complete list of plumbing services as well as HVAC services, including furnace and A/C repair and replacement.
Warranty
Intelligent offers a lifetime workmanship warranty.
Company History
Intelligent Plumbing, Heating, Cooling & Drain Cleaning, a division of Kerr Mechanical Corporation, has provided plumbing, heating, cooling, drain cleaning, and sewer repair services to the local area since 1982.
Employee Information
The company's employees wear uniforms and drive marked vehicles.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
709 N Main Street
Mount Prospect, IL 60056
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#055-011696

Compiled Score:

Intelligent Plumbing, Heating, Cooling & Drain Cleaning has received 4.9 out of 5 stars based on 223 customer surveys.
5
197
4
21
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4
2
0
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/07/2018

No review comments provided

Review by
07/31/2018

“Joe. I always wanted a tankless water heater but was scared to take a chance. Joe suggested one and did a good job explaining the limitations of traditional tank heaters and seemed very confident in the tankless model he was suggesting. It has been working great!”

Review by
07/27/2018

No review comments provided

Review by
07/26/2018

No review comments provided

Review by
07/26/2018

“They exceeded my expectations because of their professionalism.”

Review by
07/26/2018

“Communication was fantastic. Everyone I dealt with from the woman on the phone to the guys that came and did the work...all were wonderful.”

Review by
07/25/2018

“The entire operation was easy to schedule and pay for. Everything was electronic so there wasn't much paperwork. I did need an additional copy of the receipt for my records and they emailed it to me right away. It was a super easy process to deal with them. I paid them with a credit card over the phone. The whole process was seamless and easy for me. I'm very happy.”

Review by
07/25/2018

“They met my expectations in all areas. They're awesome. Great quality, great people, and they did a great job.”

Review by
07/25/2018

“The man who was here helped my husband rig something up. We were flooding and they got the water of the basement. We really appreciated that.”

Review by
07/25/2018

“When the work was scheduled, they showed up on time, and the work was done promptly. It was done well.”

Review by
07/25/2018

“I thought the field tech did a great job. I believe his name was Joe. He was professional and knowledgeable.”

Review by
07/24/2018

“Johnny was the man. Walked me through everything he did, was extremely knowledgeable, and taught me a little bit about my home's plumbing system. GREAT SERVICE!”

Review by
07/24/2018

No review comments provided

Review by
07/24/2018

No review comments provided

Review by
07/22/2018

“Everyone we communicated with was professional and helpful.”

Review by
07/22/2018

No review comments provided

Review by
07/21/2018

No review comments provided

Review by
07/21/2018

No review comments provided

Review by
07/20/2018

“We've worked with Joe 3 times recently and were happy with his work. Office is always nice too.”

Review by
07/20/2018

No review comments provided

Review by
07/20/2018

“Jason and his crews are some of the very best I have used. I have 4 properties and they have completed repairs to three and helped to the fourth from the ground up as a new build. I am more than pleased with their work and their ability to respond quickly. they understood the urgency when my house began to flood due to a faulty sump pump. they save me from thousand of dollars of damage. I can not say enough about their work.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“Your services are very expensive in comparison to other places. You are great but the last quote we got was more than double of what another company charged.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

“Johnny was meticulous and knowledgeable. Also Friendly and understanding. He is detail oriented and I am fully satisfied with the job done.”

Review by
07/19/2018

“Neil used to get the job done perfectly, every time. But without his expertise, we have not been satisfied with Intelligent Plumbing.”

Review by
07/19/2018

No review comments provided

Review by
03/01/2018

“They put in a water heater. They disclosed everything about what they were going to do before they do it. The guy is very nice and knows what he is doing. I'd give them an A.”

Review by
03/01/2018

“They were out back in November. We had a cracked overhead sewer, that was dug up and repaired with PVC. We had an ejector pump replaced and a sump pump system replaced. It was a good amount, all done last year. We ended up getting three estimates, and they seemed to be the most knowledgeable. The price was good, maybe not the lowest. It seemed like they actually did good work and we were satisfied at the end. I would grade them an A.”

Review by
03/01/2018

“We’ve known them a long time, and they're good, dependable, and do good work. They currently do our plumbing every year. They check our water. That’s what they do best. They just started doing heating and air conditioning. The guy is new, so it’s been OK. They are much better at the plumbing. I'd give them an A.”

Review by
03/01/2018

“They put in some work in our kitchen sink. They did some new plumbing for us. It was pretty quick. It was very clean and they were very informative. The people I worked with were great. I would give them an A rating.”

Review by
09/06/2017

“The plumber was professional, courteous, and personable. He did a good job. The seam broke where the kitchen sink connected to the pipes, and they fixed that. It didn't take long. I'd give them an A.”

Review by
09/06/2017

“There were some issues with billing, and I questioned the hourly rate and was kind of just given a ‘suck it up and pay it’ kind of answer compared to an actual phone call or follow-up. They replaced a pipe in our basement. It was a just a pipe from our sink that had rusted through. The guy that came and did the work was fantastic. He was forthright, communicated well. I just didn't really appreciate that I questioned the bill and they gave me the run around. ‘Well, we've got to pay our employees.’ I have to seen an itemized invoice when I get back. I would say they’re a C overall. All I asked for was an itemized invoice, and they didn't give me one.”

Review by
09/02/2017

“They followed up quickly. They gave me an estimate that showed me what levels I could go with. Like, 'If you want to spend this amount of money, this is what you could have.' They were very clear in explaining everything. They were here when they said they'd be here and finished when they said they would. They've done two different things for me. They came here when my basement had flooded because both of my sump pumps had died. They were excellent, helped me out a great deal. I was so impressed with them with that, I had called them to come out for another plumbing issue and an air conditioning issue. To be honest, the plumbing issue, the plumber came out told me what my options were and we decided not to proceed with that, and they were fine. The air conditioning issue, they ended up replacing my entire air conditioner and it was great. I'd give them an A+ for everything. There was nothing that they did that I didn't think was excellent. I'd absolutely recommend them. They were wonderful.”

Review by
09/02/2017

“They're very good. We had a little bit of a snafu, but the owner came out and took care of it the next day, which was really important. We live in a condo, and it took a lot of effort to get things scheduled. There had been a snafu on Intelligent’s part, and Jason took care of it. That's a good thing. They were installing a new refrigerator for us. They get an A overall.”

Review by
09/02/2017

“The service man who was out here was really good, cleaned up after himself really well—just very professional. They replaced an injector pump. I'd rate them A+. Everything was great. They were on time.”

Review by
09/02/2017

“It was good. They're pretty straightforward. They couldn't fix the problem, they couldn't find anything that was wrong, but he had a couple of solutions just in case. It was a good experience. It was a leaking washing machine, but we couldn't find the source of the leak. Intelligent Plumbing gets an A- overall.”

Review by
09/02/2017

“He's been helping me with making decisions about other problems in the house, so that I was glad about. I was also glad about his opinion about what was the matter with the toilets and what he did fix. I was very glad. He was very nice and pleasant. I'd give them an A overall. I'd recommend them.”

Review by
09/02/2017

“I had a very good experience, particularly with the plumber that came. He was a good guy. I liked his personality, and I liked his work too. He did good work. They were putting in a couple of outside faucets for me. They get an A+. Customer service was good.”

Review by
09/02/2017

“He was quick. He fixed it. He was polite and came on time. He was fixing the shower and the faucet, the showerhead. I'd give the overall experience an A+. I'd recommend them.”

Review by
09/02/2017

“I'm very satisfied. I really like their service. I like the people I spoke with, and the sink is great. I would recommend them, and I'm going to use them for future needs.”

Review by
09/02/2017

“They did very well. It was good. They had a good response time and follow-up. It was general plumbing work. It was a toilet. I'd give the experience an A. I'd recommend them.”

Review by
09/02/2017

“They were just good, fine, normal, did the work. It was a kitchen sink repair. I wasn't there, but from what I hear, I'd give them a B+.”

Review by
09/02/2017

“They were really fast, professional, and did exactly what we needed them to do. I think it was on the ejector pump. I'd give them an A.”

Review by
09/01/2017

“Everything was great. Everything's still working A-OK, and we're OK to do laundry. I'd rate them A+, for sure. I would recommend them.”

Review by
09/01/2017

“It was just great service. They did plumbing work for a bathtub. The pipe work needed to be repaired a little bit. They get an A+.”

Review by
09/01/2017

“It was mixed. The service was good, but there were some billing issues. It was a plumbing inspection. I'd give them a B.”

Review by
09/01/2017

“They did excellent work, I had no complaints, and I would recommend Intelligent Plumbing.”

Review by
09/01/2017

“They were on time and prompt. It was an injector pump repair. I'd give them an A overall.”

Review by
09/01/2017

“It was actually a pipe, summer maintenance thing. I would give them a B.”

Review by
09/01/2017

“Very friendly. He was very nice, very—extremely friendly, way more friendly than I expected a plumber to be. And he did a good job fixing our problem. They get an A.”

Review by
09/01/2017

“It was good. The guy was able to explain everything. He was friendly. It was simple plumbing. They get an A. I guess I would recommend them.”

Review by
09/01/2017

“I've used Intelligent Plumbing several times now, both at my residence and at work. They're very on time. They're very professional. What they say they're going to do, they accomplish in the amount of time they say they're going to. Everything was good. I'd give them an A+.”

Review by
09/01/2017

“Overall, they were friendly, informative, prompt, just about everything. They solved the problem. I had them again. They just replaced a frozen hose faucet. They get an A. It's not leaking. If I remember correctly, I don't think punctuality was an issue—I was home that day.”

Review by
09/01/2017

“We fixed simple things at a condo. I'm a realtor, so we got him out to check something. He was great. He didn't really have to do anything, he just looked at something. I'd give him a B+. They came out right away.”

Review by
09/01/2017

“I thought, I think his name was Han, the service man, did an excellent job, explained everything that as going on, and I was pleased with what he did. He did some work on a faucet. He just solved the problem—identified it immediately and resolved it. And then I had him do some routing for me, routing of the sewer line. They’re an A overall. I would recommend them if I had to.”

Review by
09/01/2017

“Two times they came over, and both times they explained what they were doing and that kind of thing—I liked that. The first time there was a problem with a sink, it was leaking, and they replaced the faucet. The second time, they took out the radiant hot water heat pipe that goes along the floor. It had to be taken out so I could have the basement wall patched. Both of the experiences were good. I'd give them an A.”

Review by
09/01/2017

“It was definitely phenomenal. I'm lucky. I must say, since I usually have experiences like Charlie Brown, it was phenomenal. We actually called them and had them back out for additional work because they were so good. Initially, we had a shower pad problem, and a hot water/cold water problem that just wouldn't cease. They came out at night, late at night, and fixed and resolved the issue so they could come back the next morning to completely resolve the issue, which they did, and came early enough so my wife could actually get prepared to go on a trip to Michigan. We couldn't believe something happened like this and we called probably 20 people—plumbers—to come out, and they were the only ones who actually committed, came out, and did it. We had follow-up work on two sink faucets that we'd been talking about having work done, and they immediately fixed them. I can't say enough as far as standing ovations. They earned an A+.”

Review by
09/01/2017

“They're really, really good and responsive. When I called, I was in a panic mode because my basement was flooded, and they really tried to help me. I would say it was an emergency, and they really helped me with that. The guy came in right away and talked to me. I thought their price was very reasonable, and the guys who came over were very courteous and just very helpful. I really liked that company. They were really great. They get an A. I would recommend them. I've used them twice already, so the first one was a refrigerator leak, and they helped me with that. The second one was a broken pipe.”

Review by
09/02/2016

“It wasn't a big project. They basically installed a bath spout. The guy couldn't get it off at one point, because he heated the copper and the actual faucet went on. He screwed it on there and he couldn’t get it off. He started using some plyers and I saw a scratch later on, but I was over it and wanted to move on. I wasn't upset, but it was a very small little scratch. It was Kohler and it cost a couple of hundred bucks. I was like, ‘Oh man, what happened?’ But I got over it pretty quick. I'd give them a solid A. The guys took his shoes off.”

Review by
09/02/2016

“They  were repairing a leaky seal in the flush box. They're very punctual, very clean in their work, and they took great care not to have any walls kicked up. They were very neat and tidy about any water that might be flowing otherwise. I've worked with that company on three different occasions. I love their work. I'd absolutely give them an A+ grade. I've already recommended them.”

Review by
09/02/2016

“We needed the seat of a faucet replaced. I'd give them an A+ grade. We actually had two firms come out for the issue at hand. One plumbing firm, which had we had used previously, said that they couldn't find the part and they were going to need to do a thousand dollars’ worth of work, including cutting open a wall in order to fix the issue. Intelligent Plumbing was able to find the part and save me a considerable amount of money.”

Review by
09/02/2016

“They  did a great job. They were excellent. The plumber was professional. I had a very picky problem, but he solved it after a lot of back and forth. He was really great and corrected a major problem I had. I can't say enough of them. I'd give them an A+ grade. I had a couple of other plumbers out to try and fix it before that, and they never could fix it. He solved the problem and it's good. I've got nothing but praise. Everything was great, no problem.”

Review by
09/02/2016

“They re-installed a hot water heater. The guy's been out here a few times. He's a friendly guy. I think they do better work than most plumbers because we've had some kind of bad ones out here. I'd give them an A.”

Review by
09/02/2016

“They fixed a sink and a toilet. They were an A. I would call them any time. They're personable, they're efficient, and I think they're honest. They're a good service company. I've already recommended them.”

Review by
09/02/2016

“They did some valve work in my laundry room. They came in and accessed the problem adequately. They addressed the problem, worked well, and there's been no problem since. I'd give them an A grade overall.”

Review by
09/02/2016

“They checked out the cartridge in my shower. I'd give them an A. They were on time, friendly, and very knowledgeable. The guy was able to give me information on the spot, like a quote, right away.”

Review by
09/02/2016

“We  had a sewer back up and they cleared up the clog. I'd give them an A+ grade. They were excellent. They were pricey in my opinion, but they were worth it. I had no problems with what they did and they got it done pretty quickly. I've recommended them to a colleague.”

Review by
09/02/2016

“I needed a new drainpipe on my utility in the laundry room. The plumber that arrived was on time, that is often an issue, and he explained what the problem was and which options that I had. I appreciated his explanation and laying out the options. I'd give them an A.”

Review by
09/02/2016

“We had a leak in a basement for a pipe that had burst and they covered up that pipe. They were clear on what they were going to do and walked me through the whole steps. They were courteous the whole time. I'd give them an A.”

Review by
09/02/2016

“They had to replace part of the inside of the toilet in one of the bathrooms. They came early and called before they came. They knew exactly what the problem was and were able to fix it with everything they had on hand. I'd give them an A rating overall.”

Review by
09/02/2016

“They checked out a leak in my shower. They were responsive to my needs and got to my house within a timely period. I had a leak that I wanted addressed, and they came and looked at it for me. I'd give them a B. I don't have a replacement, but if I were to recommend a plumber, it would be them.”

Review by
09/02/2016

“They actually got my shower up and working when it was clogged up. We had a leak. They deserve an A. They were on time, very professional, and I think they gave me a really good quote. I'm going to use them again when we redo the shower. We haven't got there yet, a lot of stuff happened.”

Review by
09/02/2016

“They  reviewed the plumbing situation, they altered some things, installed system two equipment, and they took care of some problems I had. In other words, they were terrific. I think they're very well structured. That's what I'm paying for and that's what I'm getting. I'd give them an A. I would recommend them.”

Review by
09/02/2016

“They fixed a faucet for us. They were very professional and nice. I'd give them an A-. When they were fixing the faucet, some other part came loose. I didn’t notice it until after the guy left. When I called and told them about the problem, they said they could send somebody back out to fix it if it becomes an issue.”

Review by
09/02/2016

“They installed a detector. I thought their technician was super on the ball and, very responsive, and came up with lots of different options. I obviously haven't picked up on everything that they offered. We had to get some work done right away, so I bid out that job and they were here the next morning. I'd give it an A grade.”

Review by
09/02/2016

“One of my sinks were backing up. They got there on time and they were fairly good price wise. Nothing to complain about. I'd give them a B.”

Review by
09/02/2016

“I had a leak that I discovered in a closet. They were able to figure it out pretty quickly. The plumber I worked with explained things very well. They're an A+ company.”

Review by
09/02/2016

“We first used Intelligent Plumbing five years ago. They have done solid work each time that we have employed them, and that is why we continue to exclusively use them.”

Review by
09/02/2016

“They were very timely and it was fine. He did what he was supposed to. I had water leaking in my bathtub. I'd give them an A rating. I've been giving his card out.”

Review by
09/02/2016

“They replaced a cartridge in a faucet. The service technician seemed like he knew what he was doing. That's what I was most impressed with. I'd give them a B.”

Review by
09/02/2016

“They checked out possible leaks. They seemed to know what they were doing. They did it efficiently and explained everything thoroughly. They deserve an A.”

Review by
09/02/2016

“They  replaced a portion of an original copper pipe that had gone bad, some ejector pump work, and other miscellaneous work. I'd give them an A+ rating for the experience.”

Review by
09/02/2016

“They worked on my sump pump. They were thorough. I'd rate them as an A.”

Review by
09/02/2016

“We've had them do a lot. We had a leak. They're prompt and reasonably priced. I'd give them an A rating.”

Review by
09/02/2016

“They fixed a leaking shower. I like that they fixed the problem. I'd give them an A grade.”

Review by
09/02/2016

“They replaced a toilet. The guy was quick and he got it done right. I'd rate them as an A.”

Review by
09/02/2016

“They  installed a water heater. I like a lot about them. I do a lot of business with them, actually. I'd give them an A+ grade.”

Review by
09/02/2016

“We had a huge washer, but we couldn't get the valves opened or closed. They replaced those for us. They were very thorough.”

Review by
09/02/2016

“There is no other company I would use. Great, great, great!”

Review by
09/02/2016

“They were very good. I like it—A.”

Review by
07/22/2015

“They were fine. I’d give Intelligent Plumbing Services an A.”

Review by
07/22/2015

“They were responsive, and they did a good job. It was a minor thing. It wasn't a big job, but they were really good.”

Review by
07/22/2015

“They were very efficient and very polite. They replaced my garbage disposal under the kitchen sink. They get an A.”

Review by
07/22/2015

“Intelligent Plumbing Services did my hot water heater replacement. They were professional, and they came fast. They did very well. It took around four hours I think. They're an A grade.”

Review by
07/22/2015

“The guy who came out did a really nice job. He actually ran out to the store to get some parts that he needed to clean up the whole plumbing situation. He went above and beyond. They were putting in a new faucet and a disposal, and then they recognized some pipes that were put in incorrectly, so he took care of that. They get an A in my book.”

Review by
07/22/2015

“They were straightforward. I was able to get a lot of information on the phone. They were flexible with the solutions to my problem. The cost was fair. The issue they were working off of was a pressure switch not functioning correctly, and I would give them an A on their repair work.”

Review by
07/22/2015

“They were on time and very courteous. They explained everything to me up front, and they showed me everything that he was doing. I thought they were the best plumbers I have ever had. I was having some issues with my sewer backing up in my laundry area. They're absolutely an A-grade service.”

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