Hours of Operation
Business Address
709 N Main Street
Mount Prospect, IL 60056
Company Details
Services Offered
- Plumbing Repair, Installation, and Replacement
- Drain Cleaning Services
- Sewer Line Repair and Replacement
- Leak Detection and Repair
- Faucet and Fixture Repair and Installation
- Sump Pump Repair and Installation
- Pipe Repair and Replacement
- Bathroom Plumbing Services
- Sink Repair and Installation
- Tankless Water Heater Services
- Garbage Disposal Repair and Installation
- Sewer Line Inspection
- Pump Services
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Lifetime workmanship warranty
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"Intelligent Service has been providing unparalleled service to homeowners in the Chicago area since 1982. We pride ourselves on employing the best, most highly trained plumbing, heating, and cooling technicians in the country. We believe in serving at the highest level, and we look forward to the opportunity to serve you."
— Jason Kerr, President
License
058-184342
Ratings & Reviews
Compiled Score:
Intelligent Service has received 4.8 out of 5 stars based on 836 customer reviews. Learn about Our Research Process.
Syed Naseer
2 months ago
Jim from Intelligent Services did an amazing job fixing our faucet and drain for our basement vanity. He was very professional and did a professional job removing and installing everything
Gail Godfrey
a month ago
I had an appointment between 8am and Noon for Monday July 6. Johnny Pierro called at 8:10am and arrived 10 minutes later. He checked the outdoor water spigot on the outside and also from the inside to be sure water was not getting in the sub basement. He was able to tighten the connections on the outside which eliminated the drip. I also had him look at a toilet in the house in which the handle does not pop back up after flushing. You have to manually push it up as it will not refill in the tank and shut off. I had him give me the price on a new Koehler toilet, my other 2 are already Koehler installed by Intelligent Service. I plan to make an appointment for August and request Johnny to replace the toilet. A very modest Dispatch Fee was charged for today's visit. I have used Intelligent Service for a number of years now and have always been more than satisfied with the products and "service" of their professional employees.
Mark Ruge
2 months ago
We had a great experience with Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaning. Unfortunately, sooner than expected, we needed a new residential AC and furnace installed in our attic. Everyone we spoke with on the phone or met in person represented the company professionally from start to finish. Communication was prompt, scheduling with Corey was easy, and the in-home consultation with Neal and Gio was informative and honest. The HVAC installation team — Felix, Mario, and Colin — did an excellent job as well. We truly appreciated the professionalism, honesty, and quality service throughout the entire process. We would highly recommend Intelligent Service to anyone looking for trustworthy HVAC professionals.
Seana McPherson
9 months ago
Intelligent Service was great! We ended up needing extensive work done and they made it as easy on us as possible. Their communication was top notch with us AND on our behalf with the insurance company.
David Ye
2 months ago
I previously used Intelligent Service for a clogged kitchen sink which they fixed the next day by unclogging the sink with a snake drain and although the price was a little high (~$500) I appreciated the quick and effective job they did. However, when coming back as a returning customer with another job they were very unprofessional and negligent. I requested an estimate for a shower drain that was clogged and a leaky faucet fix which a technician came on a Thursday to give me. He also recommended a free sewer inspection which I opted in for the same day. I agreed to a same day inspection later that afternoon and was also told the same technician would be back to complete the shower drain issue. However, later that afternoon only the inspector came and after he left he told me he would have the technician reach by out because he was unsure why no one came. That night I discovered the inspector had turned my sump pump off during the inspection and not plugged it back in resulting in the sump pump overflowing throughout the basement floor and onto some carpet as well. Thankfully I caught the issue within the hour and spent 1.5 hours (at 10pm on a Thursday) cleaning up the mess to ensure the water didn’t sit and cause any further damage. The next morning I called Intelligent Service and they were quick to come out with a few fans to help dry out the area and inspect to make sure there was no major damage. However, after the initial fix I requested a discount for the negligence and asked again to have the technician to come out and do the work. A manager came by Monday to inspect the damage once again and told me he would speak with his supervisor before reaching out with a resolution. Seemingly very apologetic of the accident after this meeting I spent the remainder of the week calling the front desk multiple times a day to receive an update and was completely ghosted by the manager. They claimed he was out of the office or in meetings each time I called and claimed to leave notes for him to call me back but he never did. Finally, on Friday the next week I just asked for any other manager to provide me with an update because I needed the leaky faucet and shower drain fixed and I was told by the receptionist that they wouldn’t be able to do anything for me about the accident and recommended I file a claim with my insurance. Which they knew wouldn’t stick because of how little damage there was because I caught it early and spent a lot of time mitigating the damage. I would not recommend this company to anyone because any other plumbing service can do a good job when they are being paid well but this company proved that it cares little for its customers and isn’t willing to take accountability for their mistakes.
Service Area
Intelligent Service serves 45 cities in the Chicago area.
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Cities Served
Intelligent Service FAQ
Services
Hours of Operation
Business Address
709 N Main Street
Mount Prospect, IL 60056
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