Hours of Operation
Business Address
709 N Main Street
Mount Prospect, IL 60056
Company Details
Services Offered
- Plumbing Repair, Installation, and Replacement
- Drain Cleaning Services
- Sewer Line Repair and Replacement
- Leak Detection and Repair
- Faucet and Fixture Repair and Installation
- Sump Pump Repair and Installation
- Pipe Repair and Replacement
- Bathroom Plumbing Services
- Sink Repair and Installation
- Tankless Water Heater Services
- Garbage Disposal Repair and Installation
- Sewer Line Inspection
- Pump Services
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Lifetime workmanship warranty
Employee Information
- Background Checked
- Drug Tested
- Marked Vehicles
- Wear Uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
About this company
"Intelligent Service has been providing unparalleled service to homeowners in the Chicago area since 1982. We pride ourselves on employing the best, most highly trained plumbing, heating, and cooling technicians in the country. We believe in serving at the highest level, and we look forward to the opportunity to serve you."
— Jason Kerr, President
License
058-184342
Ratings & Reviews
Compiled Score:
Intelligent Service has received 4.8 out of 5 stars based on 836 customer reviews. Learn about Our Research Process.
Seana McPherson
7 months ago
Intelligent Service was great! We ended up needing extensive work done and they made it as easy on us as possible. Their communication was top notch with us AND on our behalf with the insurance company.
Syed Naseer
2 weeks ago
Jim from Intelligent Services did an amazing job fixing our faucet and drain for our basement vanity. He was very professional and did a professional job removing and installing everything
Dion Lione
4 months ago
I would like to give a top rating for the excellent work done by Intelligent Service. Jason deserves special recognition for outstanding leadership, great team coordination, and smooth communication throughout the entire process. Everything was well organized and handled efficiently. Also, I want to personally commend Trevor for a job very well done — professional, reliable, and detail-oriented. Overall, a fantastic experience with a great team. Highly recommended 👌 💫💫💫💫💫
Eric Pelz
7 months ago
We had our hot water heater go out. We picked Intelligent because they had working hours on the weekends and didn’t charge extra for weekend hours. Trevor came out to look at the issue with the hot water heater. I personally thought it was the Thermopile, so I ran to hardware store replaced and issue still existed. Trevor diagnosed it with a bad gas valve and said he can replace the heater part for $850 or he’d recommend a brand new water heater. He said if he replaces the part, he will most likely need a brand new water heater anyway in the next few months to at least a year. He then went on to look at the boiler, which was about 40 years old. Now keep in mind this boiler does work, and I was not planning to have any service on it whatsoever. Over the years when I’ve had the maintenance guys over to look at the boiler all companies would not even touch it scared that they were going to break it even more and then have to owe me a brand new boiler. He then went on to say he could give us a deal. We can kind of throw in a hot water heater. If you get a new boiler, we can install it this week. So we thought about it a little bit more and we wanted to go ahead and do it because not only the savings but what if the boiler went out in the middle of winner then we’re going to pay extra charges for the winner cause they’re gonna be busy and it’s probably Probably gonna be more expensive. So we went on to replace the boiler and the hot water heater hot water heater heater was replaced that day which was perfect. It took about an hour and a half. He then said someone from Intelligent would call me to set up the install of the new boiler. Two guys came out to install the new boiler and they brought another guy Neal who helped me I’ll walk through the process of what’s gonna happen and what they’re gonna install what they’re going to leave in place Place and not touched due to the fact that I made damage didn’t even more. Install took about 78 hours they did not have to come back the next day except to change out the thermostat just because that was kind of them. We had a small issue with the damper, but luckily they replaced that within the next day or two and now going on 24 hours to 48 without any issues. Overall, I was very happy with their service very happy with their service service man. They were very polite and they explained what they were doing. They were in and out. They kept the place clean so I was very Happy with them overall.
David Ye
a month ago
I previously used Intelligent Service for a clogged kitchen sink which they fixed the next day by unclogging the sink with a snake drain and although the price was a little high (~$500) I appreciated the quick and effective job they did. However, when coming back as a returning customer with another job they were very unprofessional and negligent. I requested an estimate for a shower drain that was clogged and a leaky faucet fix which a technician came on a Thursday to give me. He also recommended a free sewer inspection which I opted in for the same day. I agreed to a same day inspection later that afternoon and was also told the same technician would be back to complete the shower drain issue. However, later that afternoon only the inspector came and after he left he told me he would have the technician reach by out because he was unsure why no one came. That night I discovered the inspector had turned my sump pump off during the inspection and not plugged it back in resulting in the sump pump overflowing throughout the basement floor and onto some carpet as well. Thankfully I caught the issue within the hour and spent 1.5 hours (at 10pm on a Thursday) cleaning up the mess to ensure the water didn’t sit and cause any further damage. The next morning I called Intelligent Service and they were quick to come out with a few fans to help dry out the area and inspect to make sure there was no major damage. However, after the initial fix I requested a discount for the negligence and asked again to have the technician to come out and do the work. A manager came by Monday to inspect the damage once again and told me he would speak with his supervisor before reaching out with a resolution. Seemingly very apologetic of the accident after this meeting I spent the remainder of the week calling the front desk multiple times a day to receive an update and was completely ghosted by the manager. They claimed he was out of the office or in meetings each time I called and claimed to leave notes for him to call me back but he never did. Finally, on Friday the next week I just asked for any other manager to provide me with an update because I needed the leaky faucet and shower drain fixed and I was told by the receptionist that they wouldn’t be able to do anything for me about the accident and recommended I file a claim with my insurance. Which they knew wouldn’t stick because of how little damage there was because I caught it early and spent a lot of time mitigating the damage. I would not recommend this company to anyone because any other plumbing service can do a good job when they are being paid well but this company proved that it cares little for its customers and isn’t willing to take accountability for their mistakes.
Service Area
Intelligent Service serves 45 cities in the Chicago area.
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Cities Served
Intelligent Service FAQ
Services
Hours of Operation
Business Address
709 N Main Street
Mount Prospect, IL 60056
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