Strand Brothers Service Experts
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Strand Brothers Service Experts has received 4.4 out of 5 stars based on 41 customer surveys conducted through Our Research Partners.
5
29
4
7
3
2
2
0
1
3
2nd year as a Best Pick Call
"Strand Brothers Service Experts was founded with the determination to provide customers with excellent cooling, heating, and plumbing practices. Since its inception, Strand Brothers has been dedicated to the community, providing top-of-the-line products and services to the Austin area."

Thos Graham | General Manager
Company Information
Services Offered
Strand Brothers Service Experts offers plumbing services, including tanked and tankless water heater installation, repair, and maintenance; garbage disposal installation and repair; sump pump repair and replacement; gas line repair and replacement; water softener and whole-home water filtration installation; leak detection and repair; and drain cleaning. The company also offers HVAC services.
Warranty
The company offers a written 100 percent satisfaction guarantee and extended equipment warranties. Strand Brothers honors manufacturers' warranties.
Company History
The company started in 1978 and is part of the Service Experts national franchise.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Austin, Leander, Pflugerville, Spicewood, Austin, Cedar Park, Georgetown, Hutto, Leander, Liberty Hill, Round Rock
Address
1900 E Howard Lane Building E
Pflugerville, TX 78660
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M39879

Compiled Score:

Strand Brothers Service Experts has received 4.4 out of 5 stars based on 41 customer surveys conducted through Our Research Partners.
5
29
4
7
3
2
2
0
1
3
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/27/2021

No review comments provided

Review by
10/27/2021

No review comments provided

Review by
09/04/2021

No review comments provided

Review by
09/03/2021

No review comments provided

Review by
09/03/2021

No review comments provided

Review by
09/03/2021

No review comments provided

Review by
05/01/2021

No review comments provided

Review by
04/09/2021

No review comments provided

Review by
03/22/2021

No review comments provided

Review by
03/19/2021

No review comments provided

Review by
03/15/2021

No review comments provided

Review by
03/15/2021

“I have a heating / AC maintenance contract with Strand Bros. Over Christmas, we had a bathroom ceiling cave in due to water in the attic. I knew Strand Bros. had a separate plumbing division, so I called the maintenance group to get info, as I was having trouble getting a hold of a plumber over the holidays. Rather than giving me another number to call, they handled the transfer and dispatched a plumber, who was at the house within hours. That gentleman was fantastic. He identified the problem quickly, communicated every step he would take, went to the hardware store to find the parts he needed and had the plumbing fixed that same day.”

Review by
03/13/2021

“Everything was great. We had no issues. All is working well!”

Review by
03/13/2021

No review comments provided

Review by
03/13/2021

No review comments provided

Review by
03/13/2021

No review comments provided

Review by
03/12/2021

“Strand Brothers response to my calls.”

Review by
03/12/2021

No review comments provided

Review by
03/12/2021

No review comments provided

Review by
03/11/2021

“They are pretty hardworking guys.”

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

No review comments provided

Review by
03/11/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

No review comments provided

Review by
03/10/2021

“After the installation, if the communication and follow up improved this rating would be a 4.5 to 5, but something has gone down hill on the follow-up communication.”

Review by
03/09/2021

“Strand Brothers are good. Their technicians showed up when they send they would and did good work. The manager coordinating the technicians did a good job.”

Review by
03/06/2021

No review comments provided

Review by
03/05/2021

No review comments provided

Review by
03/05/2021

“I was impacted by an ice storm, and I called them on Tuesday, the 16th, and set up an appointment so someone would be here Saturday after the storm. I called them to verify it, and they said they were supposed to be here. No one showed up. Literally about an hour or two afterward, my tankless started spewing out water. I called and they said somebody would be there today (that was Saturday). We turned off the water. The main had zero water in the house. Nobody showed up Sunday. I called every single day. Nobody showed up and we got no calls,. On Wednesday I got a call and they said they were coming. Before that, the final person I talked to on Tuesday I had begged them to come. The woman was rude, said they would get there when they get there, that they were inundated with calls. On Wednesday I was told somebody would be here. They came, and the technician took one look and said my tankless had to be replaced. I said okay and asked how much it would be. He gave me a quote for $3,750. At that time I said to please go ahead. He said he could be there the next day. I had no water. I was desperate. In the meantime, I sent texts to a bunch of other plumbing companies. Another company got in touch with me, and I told them what was going on. They gave me options. The proposal Strand gave me had one sentence, replacement for $3,750. I called Strand and asked what it was for, which tankless, and how much the system was. The woman on the phone was extremely rude. She said it's a great price for the tankless, that they don't share that information because they are a flat-rate company. I compared it with what the other company told me they would put it in for. which was $2,200 (installed). I called the technician from Strand, and they were going to charge me an extra $1,500 more just in labor. I went with the other company and cancelled Strand. I understand they are trying to make some money, but what you did was lose one customer. I had them come in and actually do maintenance and cleaning on my tankless in May, which is why I called them in the first place. It was all about the money. They lost me as a customer. Not only will I never do business with Strand, I have told other people who cancelled their appointments with Strand.”

Review by
03/04/2021

No review comments provided

Review by
03/03/2021

No review comments provided

Review by
03/03/2021

“No I wouldn’t recommend this company, was very disappointed.”

Review by
03/02/2021

No review comments provided

Review by
02/25/2021

“I had them out to solve a problem with my water heater. They were not able to come up with a good solution to my problem.”

Review by
02/21/2021

No review comments provided

Review by
02/21/2021

No review comments provided

Review by
02/14/2021

No review comments provided

Review by
02/13/2021

No review comments provided

Review by
02/13/2021

“I have used Strand Brothers for years in Austin, TX and they are one of the few companies who I trust to service my house.”

Review by
02/09/2021

“Strand Brothers quickly made an appointment, came when scheduled, finished the job while giving me information and left me with a new water heater, clean garage and hot water! The price seemed fair and was many hundreds less than two other estimates.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: