Reliable Heating & Air, Plumbing and Electrical
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 109 customer surveys.
5
85
4
12
3
6
2
5
1
1
7th year as a Best Pick Call
"Reliable Heating & Air, Plumbing and Electrical started in my basement in 1978. We are proud to have served Georgia for the last 40 years. We are also extremely proud to offer affordable solutions for homeowners to upgrade their heating and cooling system, water heater, or even a generator for zero down and low monthly payments."

Dan Jape | Founder
Company Information
Services Offered
Reliable's Plumbing Division specializes in residential and commercial repair and installation of all types of plumbing system components, such as toilets, faucets, garbage disposals, gas pipes, and sewer lines. Reliable provides leak detection and water heater flushes, and also installs gas, electric, and tankless water heaters as well as sewer ejector pumps and hot water pumps. In addition, Reliable provides heating, cooling, and electrical services.
Warranty
Reliable offers a one-year warranty on parts and labor for most systems and a lifetime warranty with certain qualifications. For all equipment installed, Reliable also offers options that include a lifetime of free repairs, tune-ups, maintenance, and filters.
Company History
Reliable was founded in 1978 by Dan Jape and is family operated.
Employee Information
Employees wear uniforms and undergo background checks and drug testing.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
1305 Chastain Road NW
Kennesaw, GA 30144
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MP210023

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 109 customer surveys.
5
85
4
12
3
6
2
5
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/26/2018

“For years of service with this company we have always found them to be a great company to work with. Most of the time we have expert service technicians coming to our home to perform service, repairs or replacement with the greatest of expertise and knowledge of their job. We've been pleased!”

Review by
11/26/2018

“They're very reliable. I know that is their company name but they really are!”

Review by
11/26/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“Reliable has put 3 HVAC systems in for me at different locations. The work is always done professionally and promptly. I have a service contract which is economical and keeps me on schedule to for the maintenance”

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“The quality of technicians that Reliable sends out have all be superb! We greatly appreciate the trust that engenders.”

Review by
11/21/2018

No review comments provided

Review by
11/19/2018

“They've all been very nice and professional. We've used them a long time.”

Review by
11/19/2018

“Reliable Heating & Air, LLC exceeded my expectations because I had an emergency visit on Saturday night. Taylor did a quick fix and was unsure if he would be able to fix it on Monday because it was Saturday night. He said he thought he'd be able to and he would check on it first thing this morning and sure enough he got here first thing this morning! So getting it done quickly was very much appreciated! I had to get two water heaters replaced.”

Review by
11/19/2018

“Reliable Heating & Air, LLC really exceeded my expectations with their responsiveness and following up.”

Review by
11/19/2018

“They exceeded with working with my work schedule.”

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

“They did some plumbing work.”

Review by
11/13/2018

“I would like to recognize the technicians that came out for exceptional service.”

Review by
11/05/2018

No review comments provided

Review by
11/05/2018

“They exceeded my expectations.”

Review by
11/05/2018

No review comments provided

Review by
11/05/2018

“The technicians that came out were very good.”

Review by
11/03/2018

“All employees that have helped me. Justin, most recently. VERY professional and helpful.”

Review by
10/27/2018

No review comments provided

Review by
10/27/2018

“Quick fix, in and out.”

Review by
10/26/2018

“Always professional and knowledgeable.”

Review by
10/24/2018

“The company is always on time.”

Review by
10/24/2018

“They did the work during the time that they said that they would.”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“They did the work expected.”

Review by
10/24/2018

“I am most satisfied with their quick response. They do exactly what they tell you they are going to do and everything is forward facing. They make sure you know exactly the expectations before the start of the job. They are very easy to do business with. They also responded to me on fathers day morning very early in the morning. It was like around eight or nine in the morning. When I had sent them an instant message on their website they called back within thirty minutes which. That was far beyond my expectations. They are a very great company to work with.”

Review by
10/24/2018

“When we called in to schedule things I thought it was exceptional.”

Review by
10/24/2018

“As far as the job goes, they met my expectations.”

Review by
10/23/2018

“The plumbing and the air conditioning jobs, both were great. I really felt comfortable with them, and they knew what they were talking about.”

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
09/26/2017

No review comments provided

Review by
09/26/2017

“The attitude of the service man was very nice and friendly. He came in and did his job. Very professional. Overall, it was great. He went over and above the call of duty to do his job. He came in and stopped the leak in my faucet in the bathtub, the main one. First time I've used them. I want them to get 100%, A+. They didn't leave a mess or nothing. I have no problems with the service whatsoever.”

Review by
09/26/2017

“They came out, they showed us what we needed, did what they said, and they were very professional. We didn't have any problems—we had one issue and they came out and addressed that. I know they put in a new unit. I would grade them an A. They did everything they said, they were very professional and we would use them again.”

Review by
09/26/2017

“They found out that I needed a new system, just the heating and air. They've done plumbing, installed hot water heaters. They've addressed electrical issues for me in the past. I would grade them an A. They never left a mess for me to cleanup and they seemed very knowledgeable.”

Review by
09/26/2017

“They're good, they're fast, and they know what they're doing. They fixed the water heater for us. As I recall, that was the last thing they did for us. They've done other heating and air conditioning and electrical work for me. I'd give them an A+.”

Review by
09/26/2017

“The technician was very informative and stuff. He made me feel like he knew what he was doing. They put a hot water heater up in our little cottage, off the side apartment, in the attic. I'd say they're an A.”

Review by
09/26/2017

“They showed up on time and the guy was able to pin-point was wrong with the A/C unit. It was brand new, under warranty. They installed a water heater and it went smooth. I'd rate them as an A.”

Review by
09/26/2017

“They were responsive and reasonable. They've done everything—service calls and installed equipment. They've done plumbing for me—replaced my main water line. I would grade them an A+.”

Review by
09/26/2017

“They educated me and allowed me to make some of my own repairs while they were there. They replaced a couple of seals and fixed a couple of leaks. They deserve an A.”

Review by
09/26/2017

“Reliable sent a plumber out. It was not a real positive work that we wanted done because he was not able to accomplish the job. We paid for the job and he told us what he thought he could do to eliminate the problem and it wasn't eliminated. Nice man, he was good, and all that stuff that I'd hope. We were trying to get water pressure in our house and were not able to get water pressure. I'd give them a B. He was a nice guy. I think a nice attempt. I just don't know how to decide if he understood what needed to be done. The customer service was just fine. They sent somebody out there, somebody that showed up, somebody that'd be on time—he was prompt.”

Review by
09/26/2017

“There was some discrepancy on the price. I remember getting into a discrepancy with the guy about the price. I remember telling him that the company name was Reliable and they weren't living up to it. This was a new water heater for our rental unit. It's a townhome. I had a scheduled appointment time and I had taken off work and I was there at the scheduled time and then, thirty minutes after, they said it needed to be rescheduled. The guy was super nice, but he had hurt his hand and he needed to go to the doctor. I think there was a lot of miscommunication. I'm sure he phoned into work and somebody from Reliable should have called me a lot earlier than they did. It was a hot water heater. It was the first time we've used them. The guy was great. The service was good. It was just the scheduling and the headache of having to come back. So I'd give them a C overall. They came back and did the work.”

Review by
09/26/2017

“Basically, the whole thing started when they installed one part—they installed our water heater which went fine, but they didn't try to get financing before they installed it so we didn't qualify for their lowest financing and then, when they installed the air conditioning system, they installed it incorrectly so it was not working and they had to come back out and reinstall the air conditioning. This was the first time we've ever used them. I think I’d give them a D, I would not use them again. The plumbing work was an A; the heating and air was probably a D as well. The quality of plumbing was great; the quality of air conditioning was poor, they screwed it up. Their customer service was also poor. The guy who sold it to us, we could never get a hold of him again. They were there when they said they'd be there. But then with the whole fiasco with the financing, then the whole thing was pushed back for two or three things.  As far as the plumbing, they were there promptly and even after that, they were there when they said they'd be there.”

Review by
09/20/2017

“They were quick. They came out right away and resolved the problem in one day. The price was about what I expected. The guys were nice and they knew what they were doing. I had a burst irrigation pipe. I would give the experience an A. They were working outside so cleanliness didn't really matter to me. They didn't leave a mess.”

Review by
09/20/2017

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

Review by
09/20/2017

“They told me the cost before they did it and they performed it fine. They were repairing a waterline for me. I'd give them an A. I haven't had any more trouble.”

Review by
09/20/2017

“They are very fast, they're reasonably priced and they do really good work. They've done A/C, they've done plumbing, and they've done electrical work for us. I'd give them an A+.”

Review by
09/20/2017

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

Review by
09/20/2017

“They always have done a good job for me. I like John Crum, he does a real good job. They fixed a problem that I had—it was the sink in my powder room and then they fixed a pipe in my yard that had broken. They did a real good job. I would give them an A because I didn't have any complaints.”

Review by
09/20/2017

“He just checked the water heater and water regulation. Everything was good.”

Review by
09/20/2017

“The experience was fine. They knew what they were talking about. The technician was friendly. They've done a couple of things; I had a plumbing job done and then I had my A/C unit inspected and serviced. Overall, I would give them a B+. There really wasn't an issue.”

Review by
09/14/2017

“They installed a water heater, a hot water circulator and also an air conditioning system. They've also done some plumbing work for me. It was installations and then I had a clogged drain pipe; they came out and unclogged it. I would give them an A across the board.”

Review by
09/14/2017

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

Review by
09/14/2017

“They've done a lot of work for me. They're very, very, very competent. They were really good, very good company to work with. They did air conditioning and heating as well as plumbing. For air conditioning and heating, they replaced my air conditioning. Whenever I call them regarding my air conditioner, they would come out the same day and fix it. When it came to the plumbing, they put in a new hot water heater for me. With both of the things that they put in, they came and checked. Not only did they come and check, they also explained to me what they were doing and why they were doing it. I would give them an A+ overall. I would rate their quality of work as extremely high. Customer service was outstanding.”

Review by
09/14/2017

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

Review by
09/14/2017

“We haven't had anything done for a long time with them. I can't remember the visit so I can't properly rate them. They came and worked on our water heater.”

Review by
09/14/2017

“They're OK. They're good. It was plumbing that they did for me.”

Review by
09/14/2017

“They did some plumbing work for us. They ended up selling us something that wasn't necessarily a problem and we still ended up having a problem and had to call them back. We weren't that thrilled with it. Overall, I would give them a C. For the work that they did, it was done well but the troubleshooting wasn't done properly. I feel like we were sold something that we didn't really need. It wasn't a difficult type of thing; we just feel like they kind of rushed through the initial troubleshooting. They were pleasant and on time. We've worked with their people before and had a better experience with plumbing. This last time was plumbing. It wasn't their electrical crew.”

Review by
03/09/2017

“It was definitely a positive experience. They did plumbing. I'd give them an A.”

Review by
03/02/2017

“They seemed very knowledgeable and got the work done. They did some plumbing. I had some broken pipes. I'd give them an A.”

Review by
02/21/2017

“We did have a water heater put in. It was great. They were efficient. They got here when they said, and that's important to me. They got here in the time frame they said. It wasn't a large timeframe, and they've done excellent work. We've not had one bit of a problem. I'd give them an A. He came. He took care of it. He took the other one away, he cleaned up after himself, and it was great. It was a great experience. So far we've always had hot water, so all is well.”

Review by
02/21/2017

“Everything was all right. The guy was very knowledgeable in what he was doing. He came and relit my furnaces for me. It was all right. I'd give them an A. There really wasn't much done, so I guess everything was good. I would recommend them.”

Review by
11/10/2016

No review comments provided

Review by
11/07/2016

No review comments provided

Review by
11/07/2016

“Technician was awesome.”

Review by
11/07/2016

No review comments provided

Review by
11/07/2016

No review comments provided

Review by
11/07/2016

“This was an emergency water main break. We have two small children. They came very quickly and had the water back on quickly.”

Review by
11/07/2016

“They were way overpriced. The plumber who came to house was not personable.”

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

“Absolute professionals. I needed the work to be done, and these people made that enormous job bearable. The system is flawless, and I could not be happier. I would highly recommend Reliable for all of the services they provide. Great staff!”

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

“I had someone come to fix the faucet in the shower. They had to run to Home Depot several times to get parts. They half-fixed the faucet, and now it's permanently damaged with the work they plumber did. I will not contact them again to fix anything in my home.”

Review by
11/02/2016

“We had a plumbing leak upstairs, but when they came out, they said it was the roof. They said it was water stains even though I knew it wasn't, and then they left. After we got back from vacation, and had a leak the entire time, someone else came out and fixed the issue the same day which had nothing to do with the roof. It was related to the toilet mount.”

Review by
05/06/2016

“I asked Reliable Heating and Air to my home to repair/replace several plumbing fixtures. They identified a previously unidentified problem with the plumbing system's pressure relief valve that could have cost the entire system to fail. They did excellent, clean, fast work and saved me a lot of money. I recommend them highly.”

Review by
07/23/2015

“They replaced the inner assemblies on two toilets, replaced the cartridge on my shower, repaired a pop-up assembly on my bathroom sink, and replaced the whole-house pressure relief valve. My experience with Reliable Heating & Air was very positive. Scheduling an appointment was fast and easy. The technician was on time, helpful, friendly, and informative.”

Review by
07/23/2015

“Reliable Air and Heating came for the plumbing. I had an old spigot on the outside that was leaking, and he was afraid that because it was so old, they didn't carry it anymore, so he'd have to cut it from the copper, resolder it, and put a whole new thing. But he went out of his way to go and find an old one, and he was able to replace the inside instead of having to do all that extra work. So I would give them an A.”

Review by
07/23/2015

“The heating and air company I use is Reliable. The people are OK. I wouldn't say that they're spectacular, but they seem to be pretty honest. I've had heating and air conditioning guys give me a whole line of nonsense, trying to sell me a water heater and telling me the price of water heaters is going to triple in April, so I better buy this one now. Reliable does the maintenance on my two units. I'd give them an A. I've never had an issue with what they do.”

Review by
07/23/2015

“I had a hot water heater put in by Reliable Heating & Air. They're located right here, almost next door to me. Something was leaking—I had to get it done right quick, and they did a good job. I liked that they were quick. I called them that morning, they were over here by lunchtime, they had it done within an hour, and they were gone. They were very prompt. I've been here for years and have heard about them. We have a big subdivision here, and they do a tremendous amount of work in here. I'd give them an A+.”

Review by
07/23/2015

“I contacted Reliable Heating & Air for assistance with the repair of a slow-dripping faucet in my upstairs garden tub. Their plumber determined that the valve stems for the hot and cold water needed to be removed and replaced. He also determined that the water pressure inside of my pipes was way too high. An inspection of the device that controls the water pressure determined it was non-operational and needed to be replaced. The second service that I requested from this company was for their heating and air duct cleaning service. Both of these service requests were positive experiences for me. The removal and replacement of the two valve stems by the plumber were fairly difficult work requests. Although I did have to contact them for a recheck of the hot side leak, the same plumber returned and fully resolved the issue. As for the air duct cleaning service, the air quality in my home has greatly improved. The force of the air flowing through the ductwork has also greatly increased. The two technicians that performed this service were very knowledgeable and did a very good job cleaning my duct system.”

Review by
07/23/2015

“Replacement of 2 outside spigots (down into wall); repair and replace 2 bathroom toilets; install/replace garbage disposal; installed bedroom ceiling in addition to running electrical line to ceiling. Positive only. Reliable and timely for two separate visits. Minimum time adhered to as well as price estimates.”

Review by
07/23/2015

“I deal with Reliable all the time. They do plumbing, and they've seemed OK. I would give them an A. They showed up, got the work done, and gave us the price—that was it.”

Review by
07/23/2015

“The company fixed my hot water tank. The company arrived on time, immediately diagnosed the problem, and fixed the tank.”

Review by
07/23/2015

“Checked HVAC..hot water tank..gave Quote. Serviced the HVAC for summer use..Excellent service Attentive, knowledgeable, good attitude.”

Review by
07/23/2015

“diagnosed and replaced a water inlet for washing machine hose fast quick fix but the price was ridiculous. $160 for 30 minutes of work for a part under $1. I will not use them again. That is the gray area of dishonest and unreasonable.”

Review by
07/23/2015

“I replaced my air conditioner. Reliable did it. I called them out, and my upstairs unit is completely replaced. The air conditioning unit itself is a good one. The problem was the installation. They had to change the vents pipe, the one out the roof, and the installer pulled and pushed and pulled and twisted and pulled and twisted and finally put a new one up there. It was so high on the roof that they kept leaning over to do the work on the roof, but they didn't get it all, and after the rain, it started leaking. There were big brown spots on my bathroom ceiling. I called them out, and they came out and looked at it. They said they were a little afraid to get on that roof, and I'm thinking, 'If they're afraid to get on the roof, why is that part of the job description?' Anyway, they ended up calling a professional roofer out to do it, of which he fixed it. I'd give them a B-.”

Review by
07/23/2015

“Took out two heating and air systems and replaced with 2 new systems. Negative, Had to have them return due to an incorrectly attached exhaust pipe on one unit, also visible trash was left in the attic that was not there prior. One room was not carefully cleaned after a larger return was added.”

Review by
07/23/2015

“My air conditioning stopped cooling. I called Reliable H&A for service. The technician determined that there was a leak in the unit. I asked if the leak could be fixed and the technician said that it could and that he had found exactly where the leak was and had fixed it prior to adding the coolant. That was not true as less than a month later my unit stopped cooling again. Another tech was sent out and determined that the evaporator coil was worn out. How can one tech say that he has made a repair and less than a month later the same problem reoccurs ? I called and complained but got no satisfaction, not even an apology. I was offered a $200 discount if Reliable was hired to replace the evaporator. But tell me who would use them based on the reliability issue of their technicians. The first technician was not reliable. He lied about the repair.”

Review by
07/23/2015

“Reliable installed a completely new heating and AC system in my home....or should I say attempted to install a new system in my home. The saga began in December of 2014 and is still ongoing today as the system is still not operating properly. The issues began right from the start with the original installer who attempted to install the system. The installation was to take 1.5 days per Reliable. It began on a Thursday and was not running until the following Tuesday. All this time we were without heat. The 1st installer was not qualified or capable to complete the installation and walked off the job that Sunday without a word and left us cold and without an explanation. Reliable sent a repair tech. Sunday evening to see if he could get us heat.......he was clueless and I had to ask him to leave. Finally that Tuesday the system was running........but it continues. The system would not shut off. So another service call.....Reliable thought a board was the cause so they brought one along. Misdiagnosis. ...the board was not the issue...the second installer wired the system incorrectly. And to add to the issues, he wired the water overflow safeties incorrectly even though on his signed completion check list, he indicates they were checked and operational. They were not . So as to not go on and on, Reliable has been back a half dozen more times to rewire, connect sensors that were left unconnected, replace ductwork, replaced a botched plenum....and more.”

Review by
04/01/2015

“I have Reliable Heating & Air, and they do a good job for me. They show up on time, they quote the job, and they do the job in its entirety. I've worked with them for a long time, and they're very good. They've replaced air conditioners for me, they've replaced hot water tanks, and they've done the fall/spring maintenance on my HVAC system. They've done it all. I'd give them an A.”

Review by
03/30/2015

“Reliable does my heating and air. I like their courtesy, and they're on time. They did my fall inspection the last time they came out. I would give them an A. Reliable does electrical and plumbing work for me, and they will also do the duct cleaning for me as I need it.”

Review by
03/18/2015

“For heating and air, I've always used Reliable. I really like them. They were good. They were prompt. They were very reasonably priced. I think they also did a plumbing service. I did use them a couple of times and I did like them. I think they're an A.”

Review by
03/16/2015

“Reliable does our heating and air, and I have to say lately they've become unreliable. I think that this is because they've decided to diversify into plumbing and electric. HVAC has started to become just additional work. What I found is on installation, and this I heard from the latest serviceman that was here, is that 61 percent of their installs require a serviceman to come back and remedy the situation. We ran into this with the system that we had. When the serviceman found out what the problem was and went to order a new part, he was questioned on ordering that new part. The service department said, wait a minute, this is under warranty, it was just installed. The service manager said, well I guess you can go ahead and order it then. It really is astonishing. We switched from another company to Reliable, and now Reliable seems to be going down the drain. Reliable's rated at probably a C- right now. 61 percent of the calls are from installs that are done improperly. The salesman told me what had been installed was totally wrong. You know, when it comes to HVAC, I may be dumb, but I'm not stupid.”

Review by
11/24/2014

“They did a good job. They got in, got the work done, and got out of here. They put in a new air conditioning unit, put in new filtration system on the furnace, and redid some of the pipe work. I did not have any issues with that work. I would give them an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: