Reliable Heating & Air, Plumbing & Electrical
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Compiled Score: star star star star star
Reliable Heating & Air, Plumbing & Electrical has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"The people at Reliable are the sum of the company. We're honest and provide complete pricing up front. Many of our customers have been with us since the beginning because they can build the kind of relationship and familiarity with Reliable that you just can't have with a big corporation."

Dan Jape | Owner
Company Information
Services Offered
Reliable's Plumbing Division specializes in residential and commercial repair and installation of all types of plumbing system components, such as toilets, faucets, garbage disposals, gas pipes, and sewer lines. Reliable provides leak detection and water heater flushes, and the company also installs gas, electric, and tankless water heaters as well as sewer ejector pumps and hot water pumps. Along with plumbing services, Reliable provides heating, cooling, and electrical services.
Warranty
Reliable provides a one-year warranty on parts and labor for any standard plumbing service call and for tank-type water heater installations. The company also offers a five-year warranty on parts and labor for tankless water heater installations and for water and sewer line replacements.
Company History
Reliable was founded in 1978 by Dan Jape and is family owned and operated.
Licenses
MP210023
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They've done a lot of work for me. They're very, very, very competent. They were really good, very good company to work with. They did air conditioning and heating as well as plumbing. For air conditioning and heating, they replaced my air conditioning. Whenever I call them regarding my air conditioner, they would come out the same day and fix it. When it came to the plumbing, they put in a new hot water heater for me. With both of the things that they put in, they came and checked. Not only did they come and check, they also explained to me what they were doing and why they were doing it. I would give them an A+ overall. I would rate their quality of work as extremely high. Customer service was outstanding.”

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

“The attitude of the service man was very nice and friendly. He came in and did his job. Very professional. Overall, it was great. He went over and above the call of duty to do his job. He came in and stopped the leak in my faucet in the bathtub, the main one. First time I've used them. I want them to get 100%, A+. They didn't leave a mess or nothing. I have no problems with the service whatsoever.”

“They were responsive and reasonable. They've done everything—service calls and installed equipment. They've done plumbing for me—replaced my main water line. I would grade them an A+.”

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

“They're good, they're fast, and they know what they're doing. They fixed the water heater for us. As I recall, that was the last thing they did for us. They've done other heating and air conditioning and electrical work for me. I'd give them an A+.”

“They installed a water heater, a hot water circulator and also an air conditioning system. They've also done some plumbing work for me. It was installations and then I had a clogged drain pipe; they came out and unclogged it. I would give them an A across the board.”

“They always have done a good job for me. I like John Crum, he does a real good job. They fixed a problem that I had—it was the sink in my powder room and then they fixed a pipe in my yard that had broken. They did a real good job. I would give them an A because I didn't have any complaints.”

“They educated me and allowed me to make some of my own repairs while they were there. They replaced a couple of seals and fixed a couple of leaks. They deserve an A.”

“They showed up on time and the guy was able to pin-point was wrong with the A/C unit. It was brand new, under warranty. They installed a water heater and it went smooth. I'd rate them as an A.”

“He just checked the water heater and water regulation. Everything was good.”

“They came out, they showed us what we needed, did what they said, and they were very professional. We didn't have any problems—we had one issue and they came out and addressed that. I know they put in a new unit. I would grade them an A. They did everything they said, they were very professional and we would use them again.”

“They're OK. They're good. It was plumbing that they did for me.”

“They found out that I needed a new system, just the heating and air. They've done plumbing, installed hot water heaters. They've addressed electrical issues for me in the past. I would grade them an A. They never left a mess for me to cleanup and they seemed very knowledgeable.”

“The technician was very informative and stuff. He made me feel like he knew what he was doing. They put a hot water heater up in our little cottage, off the side apartment, in the attic. I'd say they're an A.”

“They told me the cost before they did it and they performed it fine. They were repairing a waterline for me. I'd give them an A. I haven't had any more trouble.”

“I asked Reliable Heating & Air to my home to repair and replace several plumbing fixtures. They identified a previously unidentified problem with the plumbing system's pressure relief valve that could have caused the entire system to fail. They did excellent, clean, and fast work. I recommend them highly—A+.”

“Great people. They are knowledgeable, professional, courteous, and personable. They walk you through all they did—A+.”

“They were very professional, and I especially liked their customer service. The sales rep was very informative about the product as well.”

“Awesome results; I would use them again—A+.”

“Reliable, punctual, and quite knowledgeable—would recommend without hesitation.”

“They were awesome.”

“My concerns were addressed without me having asked the questions.”

“Thus far they have made me happy.”

“Prompt and a very good experience.”

“We did have a water heater put in.. It was great. They were efficient. They got here when they said, and that's important to me. They got here in the time frame they said. They've done excellent work. We've not had one bit of problem. They're an A. He came, he took care of it, he took the other one away, and he cleaned up after himself. It was great. It was a great experience. So far we've always had hot water, so all is well.”

“I liked everything about the service. They do my whole house. They do my air conditioning, they do my heating, they do my plumbing, and they just took care of my other problem. They're the best I've ever had. The most recent work was electrical. I'd give them an A rating.”

“Reliable was there on time, and we haven't had any issues with the air conditioner since. And I remember them being friendly. I did have plumbing work done. I will say an A. He was good. He was on time.”

“We couldn't get our hot water tank to light, and he came out and lit it. I'd give them an A. They're very, very courteous. I would definitely recommend them. We would probably use them if we need them.”

“They seemed very knowledgeable and got the work done. I think they did some plumbing. I had some broken pipes. It was A-quality work.”

“It was definitely positive. They responded to a call. I feel like they might have done plumbing. I'd give them an A.”

“I had a positive experience with Reliable.”

“It was fine.”

“They came when they said they were going to. They gave me a quote, and that's how much it was. They didn't add anything or say, 'Whoa we found stuff we didn't know about, so we have to add' or anything like that. They came, gave me a quote, and when they came back and did the work, it was how much they said it would be. They told me when they were coming, and that's when they came. They ran an electric line out to where my motor home is and put a 50 amp breaker on it. They also installed an outdoor light on a tree, an outdoor electrical outlet, and a floodlight on my house. And they fixed a toilet and replaced a toilet. Then they installed a garbage disposal and ran a water line out to my motor home. They get an A.”

“They were prompt and on time, and they did exactly what needed to be fixed. They did a thermostat for the furnace and fixed a faucet knob. I'd give them an A.”

“Reliable was very professional. It was just the inspection. A peace of mind inspection for my plumbing and electrical. I'd give them an A.”

“I contacted Reliable Heating & Air for assistance with the repair of a slow-dripping faucet in my upstairs garden tub. Their plumber determined that the valve stems for the hot and cold water needed to be removed and replaced. He also determined that the water pressure inside of my pipes was way too high. An inspection of the device that controls the water pressure determined it was non-operational and needed to be replaced. The second service that I requested from this company was for their heating and air duct cleaning service. Both of these service requests were positive experiences for me. The removal and replacement of the two valve stems by the plumber were fairly difficult work requests. Although I did have to contact them for a recheck of the hot side leak, the same plumber returned and fully resolved the issue. As for the air duct cleaning service, the air quality in my home has greatly improved. The force of the air flowing through the ductwork has also greatly increased. The two technicians that performed this service were very knowledgeable and did a very good job cleaning my duct system.”

“They replaced the inner assemblies on two toilets, replaced the cartridge on my shower, repaired a pop-up assembly on my bathroom sink, and replaced the whole-house pressure relief valve. My experience with Reliable Heating & Air was very positive. Scheduling an appointment was fast and easy. The technician was on time, helpful, friendly, and informative.”

“I use Reliable, and they do a good job for me. They show up on time and do the job in its entirety. I've worked with them for a long time, and they're very good. They've replaced air conditioners and hot water tanks for me, and they've done the fall and spring maintenance on my HVAC system. They've done it all, and they've earned an A.”

“Reliable came for the plumbing. I had an old spigot outside that was leaking, and he went out of his way to find the same model even though it was so old. I would give them an A rating.”

“I've always used Reliable, and I really like them. They are good, and they're prompt. I use them for heating and air, and they also did a plumbing service. I think they're an A-worthy company.”

“We had Reliable install some new equipment, and we would rate them as an A+.”

“I had a whole new heating and cooling system installed right after the garage door was finished—new ductwork and everything. I just had a plumbing problem last week, and I called them for plumbing, and they fixed that. The cleanup was totally done. I would rate them as an A.”

“We no longer own the home that they did the work for, but it was fine when they put it in. They put a hot water heater in and then did zoning. They did a good job. Everything was fine, and I'd give them an A.”

“I've been using Reliable for six or eight years. We had an emergency—we had a leak up in the attic. They came here to take care of the leak and do a repair that we didn't even think they would do. They just went above and beyond—I mean they were fabulous, and their work has held up. They've got my business from now on—they're an A+.”

“Reliable was very, very nice. I think I've used them about three or four times, and they're very professional. The water heater had some broken gauges, and it was flooded. They had to cut the water off and replace some of the valve. I'd give them an A—every time they've been out here it's an A.”

“Reliable replaced our water heater. It was good work, and their customer service was good. I'd give them the highest rating.”

“I had a positive experience because they reacted quickly to my problem. They replaced a hot water heater for me, and the worker knew what he was doing. I had no problem with the quality or the work that was done. He came out, did what I asked, finished, and left—that's all I wanted. I could give him probably an excellent on everything. An A+ will work for them.”

“I had an absolutely positive experience with Reliable. They put in one of the new tankless water heaters for me, and the quality of the work that was done was excellent. I plan to use them again. I'll give them an A+. I haven't found anyone better.”

“There's nothing I can complain about—Reliable did an excellent job. They showed up on time, and they did what they said they would do very efficiently. It was a great experience. The quality of the new water heater is excellent. I would use them again in the future. I'd grade them as an A+.”

“I have absolutely no complaints with them or their service. They replaced my water heater, and the quality was excellent. I would absolutely use them again. Reliable is an A+ company for me. They're dependable and reliable, and they hold true to their estimates.”

“They were excellent when they put in a hot water heater. I was referred to them by a friend. They were very professional and punctual, and they completed the job really well. I would rank them as an A+.”

“I was very happy with Reliable. When they came, they were very pleasant and polite, and they did what they said they would do. I'm very pleased. I had them install an attic fan, and I also had their plumbing division come do some plumbing in my bathroom. The quality of their work was excellent. I would use Reliable again. The workers who came out were very nice and polite. They put their covers on their shoes, so they were respectful in not getting the house dirty. I would give them an A. I have already recommended them.”

“They were excellent. This was my first time using them. They did a water tank. I would recommend Reliable, and I would give them an A.”

“I had a fine experience with Reliable. They did a good job. They put in a new water heater, and the quality of the work was excellent. I would definitely use them again. The work was absolutely fine. I have already recommended them to a friend because it was very good. I like that they came quickly. They came when they said they were going to and finished it in less time than they allotted for us. It was very, very good. They get an A.”

“They did my water heater, and the work quality was excellent. I would use them again. The workers were professional, and they got the job done. I'd give them an A. I think they are professionals; they do things professionally, and they do a good job.”

“Reliable did fine. They installed a hot water heater, and everything's working fine—no problems, no complaints. The time frame was fine. Everything works well, and the man seemed really knowledgeable and efficient. That was the only time I've ever used them, but I would use them again. I'd say they're an A+ company.”

“They did a good job, so we were pleased. They came right away and did what they said they were going to do. They did a few extra things and didn't even charge me. We had all the pipes under our house and in our yard replaced. They took out the metal pipes and put in plastic pipes. They did a great job, and they were done when they said they were going to be done. They did a good job with cleanup—no problems. They were really nice and very polite. I'd give them an A+.”

“I had a positive experience with Reliable when they installed a hot water heater. I was satisfied with the time frame in which they finished the work, and the quality was very good. They were competent and got the work done in a timely manner. I would describe them as an A+ company.”

“Basically, I had a positive experience because of their customer service. They did a good, quality installation of my tankless water heater, and they acted in a very professional and courteous manner when they were at my home. That was my first time using Reliable, and I would give them an A+.”

“I had a water heater replaced by Reliable. They showed up on time, and they got the job done. I went to the tankless water heater, and he answered all of my questions and then some. He told me what to expect. He just went above and beyond what the other companies did, and that's why I chose to go with Reliable. They're an A+.”

“They replaced my water heater, and their service was great. That was my first time using Reliable, but I would use them again if needed. I would rate them as an A+.”

“They replaced a broken drainpipe, and they did a good job. I'll give them an A+. It was a positive experience because they were very accommodating and did good work.”

“I was very pleased and very happy with their service. Reliable replaced my hot water heater. I saw the person who came out to do the work, and I was pleased with his knowledge of my issue and how quickly he installed it. I was very happy with that. I would give them an A+.”

“My experience with Reliable was positive. They replaced my water heater. I saw the people who did the work, and they seemed competent. This was my first time using them. I heard about them from coworkers, and they met my expectations. I would give Reliable an A+.”

“They changed our water heater. That was our first time using Reliable. It was two gentlemen, and they were very professional, friendly, and efficient. They listened to us, and when they found a little mouse in the garage, they took it outside. I would say they earned an A+.”

“We told them what we would like, so they came and explained what was required, and we reached an agreement. They installed a tankless water heater, and the product is so far, so good. I'll give them an A+.”

“I had a positive experience with Reliable. They installed a water heater. Everything works as it should, and we're just happy customers. An A+ is the grade I would give them.”

“They were fine. I was very happy with Reliable. They did some plumbing, and they were great. I would use them again, and I would tell others that they're great. They were A+.”

“Reliable put in a new water heater for me, and they cleaned the area up. That was my second time using them, and I would use them company again. They were an A+.”

“Reliable replaced the water line from my meter to my house. I was satisfied with that work. They got it done in a timely manner. I would rate them as an A+ company.”

“I had a very positive experience when they replaced my hot water heater. I was most definitely satisfied with the service provided. It was my first time using them, and I would use them again. I would give Reliable an A+ rating.”

“I would definitely go with Reliable again. The water heater was leaking, so they replaced it. The work quality was very good. Within 24 hours, they had it repaired; I didn't have to wait for a week or anything. It was on the weekend, too. I would rate them as an A+.”

“I've used Reliable. They were recommended by a friend of mine. I asked my friend, 'Who would you recommend?' He said, 'Reliable's always done a good job,' so I called them and got the same results. They did a really good job replacing my water heater. They came in on a Saturday, which surprised me all by itself. They pulled out the old one and put in the new one, and I think done in three or four hours. Based on what I've experienced, they get an A.”

“We used Reliable. They came to change our water heater last year, and they did a pretty good job. I would grade them an A. They are so good, and I'm happy with them.”

“There were no negatives—it was good. They installed a new water heater. There were two technicians who came out to do the job, and I'd give them an A.”

“Reliable did some work for me, and they were great. They replaced our water heater. The technician was knowledgeable. They were recommended to me, and they met my expectations. They deserve an A.”

“We had some work done by Reliable in connection to a problem that we had while installing a hot water heater. I was satisfied with the way they took care of my issue. That was my first time using them, but I would consider them again. I would give Reliable an A.”

“They did a plumbing job, and it was good. It was a water heater, and they also had to fix something in my shower upstairs. Somebody did the job and didn't do it the right way, so Reliable came and fixed the job for me. The quality of Reliable's work was good. I would use them again. I would tell a friend or relative they're reliable, and I like their warranty. I like the way they stand behind their work. I'd give them an A.”

“Reliable came out to install a hot water heater. It was a positive experience because it was easy to schedule. The guys were friendly while they were out here, and they did a good job on the installation. They cleaned up properly when they were finished. They earned an A.”

“My water heater was out, so they exchanged it and put another water heater in. They were on time. There was a piece on my water heater that he could've charged me extra for in terms of putting it in, but he did not—I appreciated that. He was honest, certainly, with everything he was charging for, and he was prompt, so that was great for me. I'd give Reliable an A.”

“Reliable provided service for me, and they were very good. They installed a water heater. I would say they are an A.”

“They installed a hot water heater. They showed up on time, charged what they said they were going to charge, and did what they said they were going to do. It was my first time using them, but I would say they get an A grade.”

“I had a very positive experience when I had a hot water heater installed. Reliable finished the job in a timely fashion, and the cleanup was good. The workers were very good. I would use them again, and I would rate them as an A.”

“They replaced a water heater, and they did what they said they were going to do. They showed up on time and finished in a reasonable time frame. I believe I got a warranty. They'd get an A.”

“Reliable installed a new water heater for us. They finished the work in a timely manner, and so far, so good. The customer service was fine. They were courteous and seemed to be professionals in what they did. I believe it was my first time using them. I guess I'd give them an A.”

“I thought everything was very good. I'd absolutely say I had a positive experience. They had a good product and a good representative. They worked on a hot water heater for me. It was my first time using Reliable. They get an A from me.”

“They installed a water heater, and the cleanup was good. It was a good experience. It was my first time using Reliable, and I would use them again. I would say they deserve an A.”

“Reliable was fine. They replaced a septic pipe under the foundation of the house. Including the customer service, I would say my experience with the company was fine. The cleanup was great. I would use Reliable in the future. I did end up using them again, actually. I'll give them an A.”

“They did work on our hot water heater, and we're happy with it. They did a good job. The overall experience was positive. I'd give Reliable an A.”

“I thought they did a very good job when they came out to my home for a plumbing issue. It was a new installation, and the quality was very good. They get an A.”

“Reliable is awesome. They did a great job. We had a plumbing problem for five years, and everyone said it was a sewage backup, but we had roots in our line. They were able to troubleshoot and locate the cause of our problems. It was an A+ experience.”

“Reliable replaced the main water line. The quality of work was excellent. I'd definitely give them an A+—they're great.”

“Reliable installed a tankless water heater for me. The plumber was very knowledgeable. He was able to provide exactly what needed to be done, and all the work was done professionally. I'm very happy with the results. I'd give them an A+.”

“Reliable's superb. The plumbers were knowledgeable and prompt, and they got the job done on time. They're an A+.”

“We've used Reliable Heating & Air for 20 years, and we wouldn't use anybody else. They did our semiannual maintenance, and they recently started doing plumbing and electrical. We had them come out and see about the new sink and faucets when we did the new granite in our kitchen, and their plumbing people did a fabulous job. And as far as Reliable is concerned, they get an A++. We use them because they're a local company, they've been here a long time, they're family owned, and they're big. They do what they say they're going to do. Their name says it all—they're very reliable.”

“It couldn't have been better. One team came out one day and tuned up the heating element under the house in the crawl space. The guy that came was an overall nice guy. Then, a few days or a week after that, they came and put a water heater in for me. Everything was excellent. When the people came out for the water heater, the master plumber was very knowledgeable and very helpful. I'm the kind that wants to stand and watch everybody because I learn from that. He was very informative and answered all my questions. They did a lot of extra work for me that I didn't know they were going to do—that they didn't have to do—to get me up to code. I really appreciated that because my house is 30 years old. They were very impressive. I'd give them an A+.”

“I've had some plumbing, electrical, heating, and air done. I've used them quite a bit, and they're always dependable. They get here on time, and they usually give me a call beforehand. They've always done good work. I haven't had to call them back for any issues. I'd give them an A+.”