Fulton Services
21st year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 313 Surveys
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Compiled Score: star star star star star
Fulton Services has received 5 out of 5 stars (A-rating) based on 313 customer surveys conducted by Best Pick Reports.
21st year as a Best Pick Call
"Our goal is to provide our clients with a better service experience by extensively training our plumbing and HVAC team. We take the extra steps necessary to protect our clients' homes and to leave it better than we found them. We've learned a lot since 1922, and we use that knowledge to be a little better than the day before."

Bryan Stansell | Owner
Company Information
Services Offered
Fulton Services is a high-end, full-service plumbing, heating, and air conditioning contractor. In addition to routine plumbing services, Fulton installs tankless water heaters and offers sewer line replacements using trenchless technology.
Company History
The family-owned-and-operated company was founded in 1922. Bryan Stansell, owner and president, has led Fulton for over 40 years.
Employee Information
Fulton performs background checks, drug testing, and driving tests on all field employees. All employees must meet the company's professional qualifications. According to Bryan, Fulton's technicians are accessible 24 hours a day for emergency situations.
Additional Information
The company services most of the metro-Atlanta area.
Licenses
MP004170
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I love the guys. They're great.”

“It was a big job, and it was taking longer than initially we thought. Fulton Services brought in a bunch of people to get it done on time. They just did a really good job. I have a basement, a main level, and a floor level; we had all the main level and basement re-piped. I'd give them an A+—They did a great job.”

“Excellent—it's a very good company, and I work with them all the time. They're very confident, they do a good job, and they're reliable. We used them just for plumbing, but I'd give them an A and I'd recommend them.”

“Fulton Services did a great plumbing job. They were courteous, they knew what they were doing, and they were very neat. It was plumbing work. I'd give them an A, and I would recommend them.”

“Fulton Services for plumbing definitely helped us. I really felt like I could trust the technician who came out; he was darling, and explained everything in a really matter-of-fact, comprehendible way. I'd give them an A. I know Fulton services does a lot of stuff, but I would recommend them for plumbing.”

“I think the friendliness, the willingness to help, and the honesty. They were doing plumbing. I'd give them an A+. They do come right away; the turn-around time is excellent. We've used them in the past.”

“It was very positive. I liked the men that came; they were very personable and professional—and they did good work. I've used them 3 or 4 times for plumbing work, and I'd give them an A+.”

“It was very positive. They've done a couple of things for me: they've installed a sink, and they've added a heater. They changed the heater so that we got water faster to our upstairs, and in our back bedroom. They also fixed a couple of plumbing issues. It's been a couple of times that they've come over to our house. they've been very helpful; I'd give them an A+.”

“It's been a while, but I recall it was fine. They show up on time, and they knew what they're doing, so that's fine. It was plumbing; It was an A.”

“I've been a customer of Fulton Services for 12 years. Just everything is positive. Oh my gosh. They've got a great group of guys that come over, and service both: I've done plumbing, and I've had pipes replaced. I've also had air conditioners replaced, and I've had a water heater replaced. They're just great; I call them for everything. Their customer service and quality work are positive, too. I'd give them an A+.”

“The man who came, we thought did a very good job. He made some minor repairs. It was an annual inspection, as we have a maintenance contract with Fulton for plumbing issues. The man was very friendly, very professional. He gave us advice, and made two, three, or maybe four minor corrections. There was nothing really seriously wrong, fortunately, so the visit went very well. I'd give them an A overall.”

“They did what they were called to do—exactly what we wanted. I think they went above and beyond the call, actually. We had general plumbing work, and the complex needed some help, so they changed their plans and were able to stay and help take care of that. So above and beyond, that I'd give them an A+. I have recommended them.”

“They fixed a leak in my kitchen sink. I'd give them an A.”

“They were good. They're experienced, and they know what they're doing—they get the problem fixed. It was my showers: the water wasn't coming out of the showers—the hot water wasn't coming out very fast at all. I'd give them an A overall.”

“We've been using Fulton Services for a long time, and we trust them. We just do. There is nothing in particular we like about them, but they've just been helpful when we call them for plumbing work; I'd give them an A.”

“Fulton put in a new faucet, garbage disposal, and toilet for us, repaired our service line for water, and put in a faucet on the back deck. They've done work for us before, and we always had a good result. They are agreeable and good to have in your home. They get the highest grade—A+.”

“They were very nice and did a good job. They came real fast and they fixed the problem. They had done work before for me. I would grade Fulton as an A. No complaints; they were very good.”

“We've used Fulton quite a bit, and we've been satisfied with them. They showed up on time, and the technicians were very competent. They have installed fixtures for us, and they have worked on the water main outside the house and over the years. I would give Fulton an A.”

“I think it was a heating problem. We were having trouble, and the furnace wasn't working properly. We were really freezing to death when we had the cold spell and the weather, and they came out and cleaned the furnace and changed the filter. I think it was in a magazine that talks about the best in the area, it comes once a year; a blue book is where we saw it. We just moved here from California, and it came in handy when I needed to find people to do stuff. I would rate them as an A+.”

“It was wonderful; they did a gas pipe for me. I would rate them as an A.”

“They were awesome; they fixed part of our furnace, the heater. I would give them an A.”

“As I recall, they showed up on time, they got the work done on time, and they seemed to know what they were doing. We had a toilet put in. They deserve an A.”

“They were on time, they had the part already, and they finished quickly. He replaced some kind of pipe. It was A quality work.”

“I use them to do the annual service on my system.”

“We have a contract with these folks, and it was a good experience. I would grade them as an A. They did regular scheduled maintenance. Back when they were under a different name, we had a service contract.”

“They did work on the bathtub. They took care of what I asked them to—A.”

“I've used Fulton before, and they are very good. They repaired leaks in the kitchen and bathroom. I've used them for several years. I would give them as an A.”

“I had to get a pressure reducing valve put on because we had recently purchased the house, and prior to that there was way too much pressure coming into the home. We were new in the neighborhood, and I had to address it quickly, and we didn't know anybody in the area. I would give them an A, and would definitely use them again.”

“Everything went OK. I think they put a toilet in. They deserve an A.”

“Fulton worked on our water purifier to try to find out why it made the water smell. I would rate them as an A.”

“I got a leak fixed in January. The leak was fixed. I'm not sure at how I heard about them. I would grade them as an A.”

“We've used them for a long time, so I'd have to give them an A.”

“I'd probably give them an A.”

“The last experience was fine. It was so long ago that there was nothing memorable. I do remember they completed the job. We were in the middle of moving, and so they were quick and completed the job. But nothing stands out. I'd probably give them an A-. They did what they needed to do.”

“Fulton is great. We love them. They replaced a filtered pump down in the basement, and they've gotten a shower put on in another room—they've done numerous things for us. The guy, Steve, that comes out is so mannerly. My boys and our nanny love him as well. They're always very timely. They're good at communicating with email and phone, and I would highly recommend them. I'd give them an A.”

“They've done general plumbing repair work in our home, and they came at the last second when I had a little emergency. They were very, very responsive, very polite, and just willing to try and accommodate the schedule that we needed. I would say that they are a firm that I would recommend. I'd give them an A. They were good. I would highly recommend them.”

“I love them; they're the best.”

“They do maintenance service on our heating and air systems at my office. They come by every few months to check the system and make sure that everything is functioning properly. I'd give them an A.”

“What they did was, they replaced the part of the faucet in the kitchen—I think it was the O-ring but perhaps more than just the O-ring. It was dripping. I've had them do work for me before. This is about the third time we have used them. And I think my son, who owned this condo, used them before that. I'd give them an A.”

“I wasn't here, but the technician came in and did whatever he needed to do with the ice machine. It seems to be working, so everything's been fine.”

“They're conveniently located. When they come to do both heating and plumbing, they've been able to do it in a more timely fashion. And they've also been able to do it on weekends when we've had an emergency. I'd give them an A.”

“I love them. I've used them for twenty years. They're polite and they're on time. They do the job that they're supposed to do. I'd give them an A.”

“They were fine. The plumber came in and inspected my plumbing, that's all. I'd give them an A. I'd recommend them if anybody asked.”

“They've been here a couple of times. We've had pipes that have dripped and toilets that have needed work. And they've always been prompt and professional. I'd give them an A.”

“They did a really good job. We've worked with them for years. And we've enjoyed them always; we've had a very good experience. I'd give them an A. They've done various jobs for us. They've installed faucets and repaired leaks—just all kinds of stuff.”

“They did really well. They serviced our furnace a couple of times, and we liked that they were kind and friendly when they arrived. They took the time to explain what was wrong and what needed to be fixed. They hadn't done any plumbing work for us. I'd give them an A.”

“They did fine. I liked them. They replaced a pressure-reducing valve coming into my house and rebuilt a sink for me. I'd give them an A.”

“Scottie is our plumber, and he's been dependable. The work is just high quality. I'd give them an A.”

“They're the best. They do what they say they're going to do. They're on time. They're polite. They clean up their messes, and they're reliable. I'd give them an A+. They're the best, they really are. I've had eleven houses, so I've had a lot of plumbers. Their customer service is great—no complaints. They're really good at being punctual.”

“They were fine; it was good. I'd give them an A-.”

“Fulton Services comes out and does their stuff. I've gotten air conditioning service from them, and they've done the plumbing in here when it was frozen and stuff. I have a maintenance contract with them, so they do maintenance four times a year on our two systems. I'll give them an A.”

“I've used Fulton Services for heating and air and for plumbing. I like them because they were able to fix a problem that I had going on in my kitchen for several years. I would give them an A.”

“We've been using them for a few years. We have a maintenance contract for them to come out once a year and check everything with our plumbing. Their customer service was good. They come out when they say they're going to, and they clean up. They've been very professional. We've been happy with them, and I would recommend them.”

“I have used Fulton Services. They're awesome—they're really professional and very good. I'd give them an A.”

“I used Fulton Services. They're reliable. They would be an A grade.”

“We've used Fulton Services in the past. They're very good, so I'll give them an A.”

“I've been using Fulton Services for four or five years. I like their personnel. They're always prompt, thorough, and clean, and they're very pleasant and knowledgeable. They haven't done any emergency business; just maintenance checkups. It's their knowledge of heating, electrical, and plumbing work that I trust them for.”

“There were no issues. It's just been consistent, good service over the years, and they're responsive. They do a good job with older houses, so that's important. They come out and do a biannual inspection, and usually, that's all we have them for unless there's a problem. They inspect the furnace just before the wintertime and then the air conditioning in the spring. That usually troubleshoots any problems that we're having. We also have a contract with their plumbing. They've done everything for us—they've replaced everything from the street throughout the house. Hot water heaters, faucets when we need it, and general repairs. They're the only people that I would call. I just like their responsiveness. It's always easy to get in touch with them, and it's always easy to work with them.”

“They were good plumbers.”

“Not only did Scott take care of the broken toilet in short order, but he also gave me a sense of assurance that I would be in good hands in a very overwhelming situation.”

“The plumbers were very professional and prompt. They answered many questions, taking time to explain all that they were doing and exactly what work needed to be done, and they showed us the process.”

“Fulton Services did good work and had a friendly plumber.”

“I'm very happy with Fulton Services. They're just the greatest. They get the job done right the first time, and they're really professional, courteous, and very personable. They're thinking of your safety first; the technician did a great job—he did a super job. They're very good.”

“I've been using Fulton Services for years. They're wonderful people. They do heating and air and plumbing work, and I trust them implicitly. They've been very professional and great since day one. I'd grade them as an A.”

“They were willing to explain everything about how things worked. I had two heaters; one was broken, and I chose to replace it with a tankless water heater. I'm happy I chose it. I felt very comfortable with the guy who came out and did the estimate. They're an A+—perfect.”

“Fulton Services did the work, and there was not a problem—they were excellent. We had a water break, and they fixed it. They were absolutely very nice. I give them an A.”

“All my work with Fulton Services has been very positive. I always use a certain plumber when I call, if I can get him. All of them have been good, but I try to use him. Other than that, they come when I call them, and they do good work. I've had them do a little bit of everything. I had pipes that had to be reworked a few years ago because of backups—they had to bring them up to code. I've had just toilets installed. I've used them for many things—an assortment—and they're excellent. I would give them an A.”

“Everything went pretty well. I think they get the job done. They showed up on time, and they fixed a leak and stuff. They were an A.”

“They came out during the big freeze, and they replaced the copper joint in the basement that was leaking from my washer—that was the main thing. It was just leaking. That was the first time I used Fulton Services, and they were very helpful. He came very promptly. The odd thing was that I had had them here the day before for something in my bathtub upstairs. He fixed that, and then I went downstairs to see if anything else was wrong, because of the freeze. There was this leak, and I said, 'Oh, my gosh, I can't believe it.' He was very good, though. He came right out, and he was just very accommodating. They came very fast. I said, 'I know everybody's calling you, but can you come out as soon as possible?' I think he came out the next day, and I was very gratified. I'd say Fulton Services earned an A+.”

“I had an overhead pipe freeze and burst this winter, and they repaired that. It wasn't an emergency, but they got here very promptly. The two men who did the job were very nice and courteous, and it was a good experience under the circumstances. I had used them in the past—maybe more than once. I heard about the company from Best Pick Reports. I use that book for a lot of things—it's always my go-to source. I would give Fulton Services an A+ because there was nothing that didn't go right.”

“They may have done some plumbing work last year. They're a good company. They do both the annual service on both our HVAC and our plumbing. They're easy to talk to, and I would probably give them an A grade for both services.”

“As far as plumbing work goes, I've used Fulton Services. I've used them for years, too. I generally do not change—if I'm satisfied, I stick with it. I'd give Fulton Services an A.”

“They've done several things—they've replaced faucets and found leaks. They've always showed up on time and done the work. I've never had any problems. They were kind, too, so I would give them an A grade.”

“Fulton Services replaced a faucet in the kitchen, and they worked on a leak we had in a bathroom pipe. We've been using them for probably the last 45 years, off and on. I like working with them. They have very good customer service, and they take very good care of their customers. I would rate them as an A.”

“The last thing they came out to do was fix a leak in our bathroom. They seemed to know exactly what they were doing, and the job took a minimum amount of time to complete. It was not the first time we've used them—we've been using Fulton for three years now. We found them because they had done work for a neighbor. I'd give them an A.”

“I actually got Fulton Services out of Best Pick Reports, and we have called them for just about everything. John is the plumber who helps me, and Tim is the HVAC person. I thought John and I were going to be family after a while. Companies are usually either good or really terrible, but he was wonderful. In fact, I have recommended them, and they do all of my HVAC stuff. We pay them annually, and they come a couple times a year to check on everything and tune it up. Then they do all the plumbing stuff, too. The water line that came from the road into my house got a terrible leak in it. It was really, really bad, but John gave me some choices. I chose to completely reroute it with copper, and he did a really wonderful job. It was a difficult circumstance—it got worse and worse and worse during the horrible winter that we had, but he worked around that and got it done as quickly as he could. He was a really, really great guy. They deserve an A+. They're very good and very responsive. They tell you that if you have a contract with them and have something come up, they will put you far up on the list and make you a priority. I'm glad to help the company by giving them a good review for Best Pick Reports—the company helps me, and Best Pick Reports is great. I love it. The fact that Fulton Services has been in business for years—it tells me a whole lot.”

“They fixed a little valve on the water pipe or whatever. It was easy, and they were fine. They came out, and it was a good experience. It was fine, so I guess they get an A grade. They just replaced a valve, and away they went.”

“I've used Fulton for pretty much as long as I've been in this house—about 12 years. They're excellent. I think that Fulton is totally professional. They've replaced the water main; they dug it up and cleaned up well. They also replaced my water heater and some toilets. I'd give them an A. They're great.”

“I've used Fulton for probably ten years at least. They just installed a new hot water heater for me and helped me with a burst pipe. I live in a much older home, and it requires a lot of work. They're reliable. I'm very pleased—they earned an A.”

“I had a fantastic experience. I had a leak coming into my home, so they came and dug up the yard underneath my porch. The technicians who came out were great. Their customer service was awesome. I would give Fulton Services an A.”

“I had Fulton Services do a gas leak repair. The quality of the work was excellent. They responded in a reasonable amount of time, and the workers were very kind. I would give them an A+ grade.”

“The work was excellent. They were here to replace the garbage disposal. They showed up on time, performed the work they said they would do, got it done quickly, and fixed everything. I would give Fulton Service an A+ grade.”

“I remember the technician from Fulton Services. He was actually a plumber. He was very polite, and he took the time to explain everything to me. He made a good long-term suggestion to us to correct the problem with an injector pump in our basement. We've used them before for the injector pump. The first time they did a repair, and the second time they did a replacement. I would use this company again. I would give them an A+ grade. Their cleanup was fine. They cleaned everything up in the area where they worked, so there was no issue.”

“Fulton Services fixed a leaky line that we had in the front yard. They came when they said would, and they fixed the problem. I'm fine with the work. I'd give them the A+.”

“They were on time, and they did what they said they were going to do. They reset toilet fixtures for me. I found them in Home Reports, and this was the first time I ever used them. I would grade them an A+.”

“We had a leak in our bathroom from a pipe that went out to the main line. A root had busted the pipe, and they fixed the leak. They did a really great job, and they were great at calling right back. I've got to call them back because I have another leak. I would give Fulton Services an A+.”

“Fulton Services did plumbing work. They showed up on time, and they did what they said they would do. The technician was professional and nice. It wasn't a huge job, but the overall quality of the work was good. I'd give them the A+.”

“Fulton Services helped me with a leaky toilet. The quality of the work was very good—I was very pleased. The technicians that came out were good, and the customer service was good, too, as far as I can remember. I would give them an A+.”

“They did great work for us. It was very nice. They came to replace our water heater, and they did a very good job. I felt very confident in their abilities and services. They were prompt, cleaned up after themselves, and were very professional. This was my first time using Fulton Services. I would recommend them to a close family member. It was A+ job.”

“Fulton Services was very professional, very efficient, and quick. The timing was good, and they were very satisfactory. They did plumbing work. They responded within a reasonable amount of time when I called them. I would give them an A+.”

“They worked on toilets. The quality of their work was good, and their technicians were very good. They were reliable and knowledgeable. I'd say they're A+.”

“I haven't had a bad experience with Fulton Services. They put in a toilet for me. The technician was good, and the quality of the work was good, too. I would recommend the company. I would give them an A+.”

“We had a leak in our upstairs bathroom shower that had come through the ceiling down below, and Fulton Services did the repair work on that. The work is holding up fine—I have no problems at all. We had good communication with the workers. I would give them an A+.”

“I had plumbing work done with Fulton Services. I had an injector pump down in the basement that wasn't working right, so he came out and fixed it. He finished the job in a reasonable amount of time. I was with the company that Fulton Services bought out, so that's how I found out about them. Customer service is good. I would give them an A+.”

“I used Fulton Services for a minor job. It was just a refrigerator hose that came loose. They put an extra hose on the refrigerator. I'll give them an A+.”

“They're great. I call them for any plumbing issues that I have. I like them—I think they're all professional. I'd go with A for them.”

“I used Fulton Services. They did a good job. They did plumbing—an installation service. They showed up on time and cleaned up after their service, and this is the type of company I might use in the future. I would give them an A grade.”

“They repaired a water line. The customer service was fine, and I would use them again. Fulton Services bought out another company that we had used previously, so it's a different technician than the one we had before. The technicians that came out to my home are knowledgeable of what they are doing. I would give Fulton Services an A.”

“I used Fulton Services. I like them. As I recall, we had a leaky part on our commode. It was one of the pieces inside—some sort of valve or something in that. At any rate, it had leaked through the floor and kind of into the ceiling downstairs. The guy who came over from Fulton Services replaced it with a better quality part.”

“Fulton Services replaced the water heater. They seemed confident and able to explain what they were going to do. They did what they said they were going to do, and the worker was very friendly and knowledgeable. I would give them an A.”