“I think it was the price that I was charged made it negative. The quality of work was good. Then when I got a quote from a salesperson on a new furnace—they included a bunch of stuff on the quote that I specifically said that I was not interested in. For example, they said we'll include replacing your A/C. I know it has a few years on it, but I didn't want that to be part of the quote. They put it on the quote anyway, and the price was ranged—the print estimate for the furnace and the heater ranged from $10,000-17,000. I just felt it was a waste of my hour-or-so with them. So, unfortunately, with those combined experiences, not good. The plumber was as nice as anyone could be, but the prices are fairly-high in my opinion. It was really the salesperson—he basically included three things and then some, and that's not what I was looking for, but he didn't seem to really listen very well. So, that in a nut shell—I don't feel like I had a good experience. We have a standing, kind-of-a maintenance thing with them, so we can have, like, one free maintenance check—but they replaced two toilets and did one other thing, and I think they did a good job on that. I was happy with the quality of work. A for quality of service, but F on the prices and on the sales person—so I'd have to be somewhere in the B or C area; I'd probably have to lean on the D side even through the quality was really good.”

“I love Estes Services. They're reliable; when I have problems, they address them. They give me the most immediate appointments that they can schedule, and I've had several issues where I needed them to come right-now, today—and they've done that for me. I think the products they use are reliable. The work they did was always very good—very good, and very dependable. I had a pump they installed; I told them to tell me the truth about it and fix it, and it worked. So, I really love Estes; I would say they deserve an A. Right now, I haven't scheduled for my six-months maintenance; I got a card in the mail. I would recommend them to anyone, and I do have a maintenance agreement with them—like the plumbing and so forth. They know their job and they do it well.”

“I've had them for about two-or-three years. They're there when they're supposed to, and they make sure that they put on protective footwear when they're going in and out. Also, if there's an issue, they don't try to get me to do something I don't really need to do. They're very polite, very professional, know what they're doing—I'm very comfortable with them. They've been servicing my H-VAC for about two years, plus they've been doing some plumbing work, and they've been doing some electrical work. I’m very satisfied—A+. The quality of work has been excellent.”

“Outstanding—not one complaint. When they say they are coming, they show up, they do excellent work, they clean up after themselves, and if I have a problem with anything, all I have to do is call them, and they immediately respond to what the issue is. I've been with them for 25-30 years. They do air conditioning, heating, dehumidifying, electrical, and plumbing. They deserve an A+.”

“They were great. The service representative was polite and seemed to do a thorough job; they communicated well, and were efficient. It was mainly just a plumbing inspection, but we also got a quote on replacing a water heater. I'd give them an A.”

“The guy, Elliot, was very nice and friendly. It was basically just to look at something that ended up not being a problem, but I thought it might be—but he was great. This was a plumbing issue. Everything's good; I'd give them an A.”

“They did a good job. They did heating, electrical, and no plumbing. Everything's working up to date now, no problems. They're great—I'd give them an A.”

“It was good. They just were very efficient and got stuff done in the time frame that I needed it done. Everything is fine; I'd give them an A.”

“I guess it was fine; stuff's still working. I think they did plumbing. Still good, as far as I know. I'd give them an A-.”

“Just reliability and timeliness was good. They've done H-VAC and plumbing. They deserve an A.”

“They met my expectations. It was plumbing, a waterpipe kind-of fixing service, and they gave me a quote. They were professional, courteous, they did it in a good amount of time, and finished the work well. It was outdoors. I think they completed it in a day or so, I don't remember the details. I would grade them an A+ and recommend them.”

“They were wonderful. They did a great job; the professionalism made it positive, and they completed the job within time—it didn't take long, and they didn't drag it out. They did plumbing inside, in my kitchen. I think two workers came out; I'd give them an A+. I had no complaints with them; they did a wonderful job.”

“We've had very positive results with them. I mean, I never want to pay the bills that I have to pay, but you have to do that no matter what. So, this past year we've had really bad plumbing problems and bills. Our house is 27-28 years old so we have some issues. We have used them, and I did just buy the maintenance thing—I'm locked in with them until next August. It wasn't just plumbing; it was also the septic tank. And we did have to get—I can't remember what that national company is—they had to put a pipe in that should've been put in when we bought the house; it was never put in by the original builders. So, as he told us what the problem was, it was dead-on right; it was something they couldn't fix because they didn't do septic tanks, but we got it fixed. I think they did electrical work for my husband last year, down in our basement. Again, with our electrical box, I think something with time and whatever had just worn out, and I think they did do some rewiring for him. He was satisfied with them, which says a lot because there's a lot of things he's not satisfied with. This is September, and we just had to have them back out here last month for a different issue with my dad's bathroom. So, there was a new guy who came in with the guy that we knew, and they were great. I think the quality of the work was great. I think everybody overcharges, but go figure, that's because I'm having to pay for it. But I can promise you one day—our experience early on living here and having to call another company in Peachtree City was a nightmare from hell. Estes is really a dream compared to them. They were an A across the board. I would recommend them.”

“I still have them. As far as I know, they're great. I'm an old woman, and anybody that can help me, they're good. I've had them a long time. It's plumbing and—I'm 90 something years old, and I do live alone, so I don't have a help or anything like that; that's why I depend on Estes. It's only happened once—I've been here since '69, and I take care of everything, no man to tell me what to do—but the john stopped up a little bit in one bathroom. I'd give them an A+ because they were good. I'm 93 years old, so I don't go out there and inspect them; I depend on them to do the right thing. They come in and talk to me about it—this, that, and the other; it's a very good company. As far as I know, they call me every so often wanting to know if I need anything—I depend on those people. They're really the only ones I've ever had in here to do any kind of work. I take care of everything. I can't tell them that they're perfect, because I don't know of any man that's perfect. They did everything—aside from me signing the work order—and they were very polite, very nice, took their shoes off before they come into the house.”

“I've worked with Estes; they're my main maintenance people, so to speak, and I've always found them very, very satisfactory. They're professional, they clean up after themselves, and they're very kind—I'm old, and they respect that. John Hazard was out here, and he did a big plumbing problem for me, big time. And then I had another set come out just about a month ago, and they did a big job—had to do with the vents and stuff—that was a big job too. It was the bathroom, and then they had to replace a pipe in the ceiling in the basement wall. For the vents, it was a repair; I don't even know if I can describe it, but it was—the house is old, we built it 51 years ago and the piping was different then than it is now. They didn't have an adequate situation, and they had to take that duct off to put a new one on, and they cut a hole in the dining room for a new vent, because what started it all was that I saw mildew on the opposite wall of the dining room which was in the garage—and that's what started it all. I've had all kinds of problems, so I would definitely rate them A. Everything they do is A.”

“We actually have a service agreement with them, so they do all that stuff. We have a service agreement with them, so they come and do fixing of electrical, plumbing, heating, and air. We had an issue—they actually replaced our furnace. They've been here several times. They do just about everything that you need. The most recent thing was a plumbing inspection, but before that it was the furnace. It was just an inspection for the plumbing, they started at the top of the house and worked their way down. For the furnace, it was an emergency; there was a problem in the—there was a hole in the line, like the gas line to the furnace, and so they had to replace the line and then replace the furnace. I'd give them an A.”

“They're alright. I've got a contract with them. They're very expensive; so, you do the contract and then they charge you more when they come out. I don't know. I've been using them for years, but they're awfully expensive. They're very professional. They do my heating and air inspection in the Spring and the Fall; they come and do plumbing for me whenever I need it, and that's about it. I'd give them a B. Sometimes they do good work, and sometimes they don't. Heating and air conditioning is better. They're pretty good on customer service. They're on time.”

“I think they gave me a quote. I can't remember what work they did, if they did any work. It was when I first bought my house—I don't remember exactly—I had someone doing work on my A/C unit, so they probably did work here. Someone tried to steal the unit, so I had to have several people come out to inspect it. I think they came out and checked on my A/C unit, and they did something on my hot water heater. It was an A, they were good. They were really good—they came out that day and took care of everything. Also, they were fast; they came out fast.”

“It was very good with Estes. We were having problems with condensation, so they came out and checked that, and they did a very good job with what they've done. I would rate them an A, and I think my husband would too. They did not install the hot water tank; there was a lot of stuff going on. But they did come out, and what they've done was excellent—we've been very pleased with them. They fixed the issue, and they did a good job at what they were doing. Everything they did was good. We have no complaints with Estes.”

“They installed a sump pump, but they didn't do it in the right spot. It wasn't in a low level, so it was a waste of time. I only found this out the other day. I'm sure they won't fix it. They were installing this pump—they put it in the wrong spot. I'd give them a D. I can't remember, I'm sure punctuality was fine.”

“I've had them over a few times, and I've used them for at least ten years or so. They always have good qualified personnel. I have a whole house filter that's been installed back in the late '90's; I had them to replace it, and it's been working just fine. It's more like plumbing. They definitely would get an A; their work seems to be very professional, and I've had a good experience. They're experts.”

“I use them all the time—excellent. They maintain my heating and air conditioning system. They maintain all my in-house plumbing. Most recently, they flushed my water heater. It was annual flushing—absolute A. They always call, and they always introduce themselves. I know most of them, because they've been here a lot. Also, they’re always on time, and they always call to let me know everything's good. No problem with cleanliness.”

“We've had a faucet repaired in the kitchen; he came on the same time he said he'd be there, and he was done very quickly. I'd give them an A.”

“They did plumbing, and a water-heater replacement. Everything was handled well. I'd give them an A. I was happy with them.”

“They did some plumbing work for me. The guy came out and—I had some preventative maintenance and while he was here, the representative found some other problems and fixed them on the spot. I'd give them an A. Customer service was customer service.”

“I got toiletry done, and the H-VAC replaced—three toilets replaced, water hose replaced, outdoor spigots replaced, total H-VAC system replaced. I mean, I had water everywhere—so it was an emergency. I'd give them the an A+.”

“They were actually coming in and doing the maintenance for the air conditioner, and I also have them for the plumbing. They did a very good job for the H-VAC portion but the plumbing person, I had some bad dealings with that experience. I'd give them a C. The plumbing portion, I actually had them come out to do a water heater installment, and I got the plan—that portion of it went OK. However, when a person come out to do the check, he broke like three of my sinks. H-VAC was good. They were pretty much on time.”

“They're the only ones I let work on my house. They've been working on my house for thirty years. They did plumbing and electric the last two times. With the plumbing, I had a leak, and I had a clog. And with the electric, I think I had a problem with a light switch. It was a switch issue; it was popping whenever I would turn it on, so they replaced the switch and checked to make sure everything was good to go. I actually have a maintenance contract with them. I'd give them an A+; they always do a good job. I've never had a problem with them. As a matter of fact, most of the time I have the same person come out every time, because I specifically ask for a specific person because I know that person; I can say this is the problem I am having, and they just know. Their customer service people, as far as the ones that work in the office—the ones that come out—they're excellent. I've never had any problems with them, they're excellent; they will call and tell me—they don't give me a specific time, but they will call and give a four-hour window, and when they're on the way to my house, they'll call me to let me know they're on the way.”

“They're great. I got a contract with Reliable heating and services and they sent over Estes. Quite frankly, they're professional. Reliable heating, air conditioning, plumbing, and so forth—all I have to do is call them, and they send over somebody. It's just fantastic. Everything about my house is covered under one contract: the heating, the air conditioning, the plumbing, the electrical—everything is under one contract with Reliable Heating and Air. It's very complicated; I had new floors put in last year. I went from carpet everywhere to hardwood floors, and I had a leaking toilet because the people who installed the hardwood floors didn't put a seal in both my toilets, one upstairs and one downstairs. So, they sent somebody over here—the one upstairs was cracked, and we had to replace that one, it didn't work. And the one downstairs, the seals didn't work. When they changed the texture in the floor, they didn't put the seal things that should've been there. It was fantastic, sincerely. It cost me a little bit of money, but whatever, you're going to pay for quality—I would give them an A.”

“It was good—it was very good. They did plumbing work, and then they came back and did, like, a maintenance thing. They showed up when they said they were going to, did what they said they were going to do, and they were very polite and very nice. I would give them an A, although they were expensive. But they were very good—I'd still give them an A, without cost. They were all good; I would recommend them highly.”

“They're very easy to deal with, very professional. Sometimes it's hard to get plumbers out to the house—because scheduling, they're busy or whatever—but it seems like they have people that handle that, so that made it easier. I don't remember what they did; it was a while ago. I actually own the home, but I didn't live there, so I just heard good things—that's about all I can tell you. No problems with it; I'd give them A's all the way down.”

“They've actually done a few things for me, but the last thing was—I had a sink in my laundry room where it had to be moved up, so they had to cut the pipes in the wall, lift the connectivity up and all that, and they did a really good job. I'd give them an A. Excellent work, with no complaints.”

“It was very professional, top-notch. I've had them several times; they've worked on air condition, and they've worked on electrical issues and furnace issues—wiring, bath, and they also did air conditioning. They also did some plumbing stuff too. I'd give them an A.”

“I had a leak; they identified the leak, fixed it—inside the house in a bathroom. I'd give them an A.”

“They were great. They just came out, looked at my plumbing problem, told me what I needed done, and that was it. I didn't feel overcharged or anything. They were very knowledgeable and helpful, and I'd use them again. I'd give them an A+ overall.”

“They have done plumbing for me, and they are there when I need them.”

“I had a positive experience.”

“They  were very good. I had a leak in one of my bathrooms in my tub. They installed a new hot water heater for me. I liked everything. Both gentleman were very nice and did their work. It was great. It was excellent. I would grade them an A.”

“The expansion valve on the hot water heater was broken. The person was very nice. He got in, looked, and told me what it would cost, and he did it quickly. He was very good and very nice. I would grade them an A. I have already recommended them. I was very happy with them.”

“They've done both HVAC and plumbing. They are always very prompt in contacting us. And they are also very professional when they get here, and we feel very confident and safe with them in the house. I would grade them an A. It's very likely that I would recommend them.”

“I've used Estes for years. They've replaced my entire HVAC unit, done duct work, and even installed a new duct. I've also added on their services for plumbing. I keep going back to them because they get the job done, and they take care of me. I would grade them an A.”

“The repair man was very down-to-earth, pointed things out, and helped out a lot. He was good. They installed a hot water heater. I would grade them an A.”

“They dug up my yard and repaired plumbing out to the sewer line. And then, immediately, my water heater exploded, and they replaced that two days later. They are very professional. I would grade them an A.”

“I usually have a positive experience with them. They do our yearly check-up, and they were here once for the plumbing. Usually they are here almost as soon as I call. I would grade them at least a B+.”

“They  did some plumbing work for me. I was totally satisfied with the work they did, and the technician that they had to come out to do the work was superior. I would grade them an A.”

“They did what they said they would do, and they did it in a timely fashion. I was pleased. They were very friendly people. They did plumbing repair for me. I would grade them an A.”

“In the very beginning, I liked them because they were very responsive and they came in as one of the lower bids. This time around, they were very responsive, communicative, and the workman was very nice. They did plumbing work for me. The first time I would have graded them an A, but the last time I would grade them a B.”

“I have used them for 4 years. they take care of everything. This year, I've added electric and plumbing, and I've had HVAC for 4 years. I'm a retired physician and I have referred patients to them over the years. I've never had a problem. They just do a terrific job. Tommy Estes is a wonderful administrator, and his son Bryan has taken over and done a good job. Everyone with them just seems to go out of their way to do things and keep us happy. Their service has been fantastic. Over the years, I've replaced all five of my heating and air conditioning units. I would grade A for all of them. In all the years that I have been referring patients to them, I’ve only gotten one complaint, which they handled quickly. And the patient called me back to tell me how happy he was. I think they set an example of excellence that is seldom seen and never exceeded.”

“They've  done a fine job with the heat, air, plumbing, and electrical. They do a thorough job explaining things to you. Everything that they were going to do, they did, and they explained it to me. I would grade them an A. They understood that you may not have known exactly what had to be done, or why you would need this or that, so they were excellent. The only problem was, when it was time to get the receipt, they had trouble putting the information in one of the systems that they used. One person knew more than the other, but they did a good job. If you don't know anything about the area, they help you to get comfortable, and I don't know if everyone would do that.”

“They replaced a water heater. They arrived on time. Their punctuality was great, and they are very respectful to every home that they enter. I've been dealing with Estes for a while for HVAC services. Their service people are very polite, and they explain what they are doing and why they are doing it in simple terms. I would grade them an A.”

“We had a hot water heater replaced by Estes. I liked the service, and the servicemen were very competent. They knew what they were doing. I would grade them an A. The quality of work was excellent, and the customer service was OK. It has been satisfactory since it has been installed. They were timely, as well. It was all good. I would recommend them.”

“I like that they are licensed and bonded, and I trust them. I have my air conditioning contract with them, and they've been wonderful. With the plumbing thing, though, I have a leak, and we can't find where it's leaking from. So I'm a little frustrated because it was not a problem solved. I would grade them an A.”

“He was really nice. I can't say, he forgot his hat and flashlight. I called the next day to pick it up but he hasn't yet. I had a big pipe, not a regular pipe. This is a real old house, and he went downstairs to see where the leak was coming from. Which was between the bathroom and kitchen wall. So he had to break some wood off the kitchen by the sink to get to the pipe. That's where the leak came from. Everything was nice to me. I would them an A.”

“They were fine. The technician who came, he was great. They did plumbing work for me. I would grade them an A-. The quality of work was great. There was a bit of a confusion when he got here because they had a whole bunch of old incorrect numbers for this address. They never bothered to check with me, but it wasn't the technician, it was the front office. That was the only issue.”

“I  love them, and I have used them for years and years. I used them when I was in my bigger house, and now that I have a much smaller home, I still use them, and I always highly recommend them. They are very professional and on time. In both houses, I had an air conditioning compressor repaired and some electrical work done, and both of the gentlemen were outstanding. I would grade them an A+, definitely. In fact, one of my neighbors called and said they saw the Estes truck down at my house, and I told them they were good, and they just got a new air conditioner from them.”

“I had them to come out because there was a leak through the duct, but it had nothing to do with my air conditioner. I had a water leakage but it had nothing to do with Estes. It was coming from the duct, so that's why I called. They were the ones that came out and checked for me. There were a couple of things the technician put on the worksheet that he didn't do. I thought that was kind of strange. He said that my furnace and air conditioner was working fine, but he had no way of knowing that because I had cut the furnace off. He didn't check my furnace or anything. I need to make an appointment for spring. I turned my furnace off but I haven't turned my air condition on. My only question is what he put on the work order, which he did not do. We figured out what the issue was, and it got resolved, but not by Estes.”

“They  were on time, helpful, and fixed the problem. They repaired a stopped-up tub and replaced a pipe on the sink. I would grade them an A+. I would very likely recommend them.”

“They seemed honest and willing to direct me in the proper fashion. They installed a hot water heater and recirculating pump. I would grade them a B.”

“They are always courteous, prompt, and on time. They answered all my questions. They did plumbing for me. I would grade them an A. I am very likely to recommend them.”

“I've been living here for four years, and Estes has been doing the regular maintenance on my HVAC. I would grade them an A. They put in a new hot water heater, too.”

“They are very professional, and they take their time. I never had any problems with then. They had to change out the tank-less water heater. I would grade them an A+. I just recommended them yesterday.”

“I would grade them an A.”

“They called in the morning, they showed up, and they fixed the plumbing, I would grade them an A.”

“I  had a good experience. They replaced the water heater. They were very courteous. I would grade them an A+.”

“They are great. I had a hot water and air conditioning replaced by them. I would say they were excellent.”

“They've always done good service for us. I would grade them an A+. They did both plumbing and electrical.”

“I didn't have a positive experience. They screwed up what they were supposed to fix and I couldn't get that guy to come back out. But it was late at night. He came here and he fixed what was wrong in my place and he was supposed to go next door and fix what was wrong with her place. She paid him a hundred and something dollars, and as soon as he left, I turned on my water in my condo and hers reopened. She had to mop up the floor again, and I called. The guy never would answer his phone. I called the next day. They said they couldn't get somebody out there that day. They were going to try and send him back out. That was the last I heard of it. It was negative that time. I called them to get them to service my air conditioning, and they said it'd be two weeks. Well, I said I can't wait two weeks. My mother was with them for almost 30 something years almost and they couldn't fit me in. I got another company to come out for me. They came out the very next day. I moved into a condo and a guy from another company was there. He came in and said he couldn't' do business with me, but he came in and looked at my heater. He told me I better not fire it up because it would catch on fire there's so much stuff in there. The other company came out here and said it can't catch on fire because of dust. I don't know why they told you that. That's ridiculous. I'd give them a D.”

“They were timely. They were knowledgeable. They did good quality work. They did a couple of things. They replaced my furnace unit but then they also did interior work. They took out all the old ceilings and insulation then restored the ceilings with drywall. They trimmed it all back out and then they put in new insulation and foamed all the gaps and everything. They did a real good job. They did some plumbing work and they also replaced a drain line that was old cast-iron that had deteriorated and replaced all that. I had already chosen them with HVAC and when I was talking to the salesperson about the other service, I expanded the service. They're an A.”

“They installed a furnace for me like two to eight weeks ago. And that was great, but they installed a part for a hot water heater. In fact, they're scheduled to come out tomorrow. It's been 11 days since the time they first went out to look at it. I am extremely unhappy. I left a message with their sales manager and didn't get a response from him either, so I'm going to cancel my monthly service with them as a result of that. No sewer or drain work. If I had a furnace to put in, I would absolutely use them. My latest experience has been terrible, so I kind of have to put them middle of the road. I'd give them a C.”

“I stopped using them. They told me that my system needed Freon, that it was going to die, and I needed to get a new system. My system is still working, and that was like a year and a half ago. I went and got other estimates and decided that maybe they were contributing to the Freon leaking out of my system or just creating fear when there was none. I don't know, but I stopped using them. That's all I can say. It was a heat pump, so it either heats or cools. I wasn't sure if they were trying to feed into my fear that my system wouldn't work or what, but I stopped using Estes. I'd give them a C.”

“They got everything. They worked on my hot water heater and a check-up. I had a service contract with them. I would give them an A for no complaints.”

“They showed up on time and did what they were supposed to do. I had just been using them for about 20 years or so. They replaced the HVAC in my current home and my previous home. They did my hot water heater once. I would give them an A for no complaints.”

“We've had a couple of service calls but there were smaller issues. We had our HVAC system replaced and a water heater installed. I would rate them as a B. They didn't give us the right-sized hot water heater so we can only take about one shower of hot water.”

“They usually come pretty much on time when they say they're going to. They've installed a new hot water heater and they do the maintenance for the furnace and they've installed a new air conditioner. I would rate them as no complaints.”

“They're personable. They get here on time. They keep you scheduled. They don't overcharge. They're professional. My parents used them. They had done plumbing work and HVAC. They did the hot water heater. I rate them as an A.”

“They fixed the problem. The air condition wasn't getting cold. No they didn't do any electrical or plumbing. I would grade them a C, they wasn't all that good and they were high. If I took price out I would probably grade them a B.”

“I have them for a bunch of different services. They helped me through a very complicated situation with my generator. They came and dealt with a hot water heater emergency, and they've just been responsive and reliable. For the generator, a different company had installed it improperly. They have great communication. The company get an A grade from me.”

“They are just nice and friendly, and they come and do what they say they are going to do. They take care of my plumbing, my air conditioning, and my heat. I chose them because I had somebody else that I didn't particularly like. I’d rate them an as A.”

“They were on time, and they were easy to access. The people that came were quite professional. I had both electrical and plumbing work done. I've been with Estes for years with their air conditioning and heating service. They get an A grade.”

“They were pretty on point and timely, and they’re easy to get in touch with. They tested my pipes to see if there were any leaks in them. I chose them because I had used them in the past and liked their work. They’re an A-grade company.”

“They did a good job. They fixed my plumbing problem. They showed up on time and did what they said they were going to do, and they were efficient and kept in contact. I chose them because they were the ones to answer the phone first. I’d grade them as an A.”

“They were on time and thorough. He talked to us about what he was doing, and I believe he chose a good option for us. He replaced a water heater. My favorite thing about customer service was that he seemed competent. We’ve used them before. They get an A+.”

“Efficiency and they're very thorough. The last time they were here they were here for the furnace. And the ac unit, I believe they've done some plumbing, I had a leaky pvc pipe. I would recommend them. I would give them a B+. I only had a few things done that's why I'm rating them there.”

“We were happy with the work they did for us. They fixed a furnace and installed a new water heater. We chose them because they had a very good reputation—A+.”

“I liked that they were honest, straightforward, and efficient. They put in a new heating and air system, and two weeks ago, they unclogged a pipe. I would grade them as an A+.”

“Everything is fine. I like their customer service. They did electrical work, and I'm waiting for the plumbing work on Thursday. I would recommend them. They get an A from me.”

“They were timely, friendly, and did the work quickly. Just the monthly maintenance, they were testing because we had a leak. I chose them because of price. I would grade them an A.”

“It was OK, not in particular. That was the plumbing service, I was having a backup and they fixed that. My husband got a contract before he passed and I just left that. I would grade them a B.”

“I called somebody else, and they didn't show up, but Estes said they were going to be here, and they were here. The work went well—we just had a clogged pipe. I would give Estes an A grade.”

“I guess they seemed like part of my family. I've been with them for quite a while, since 1990. They do plumbing and heating, and they satisfy me with what they do. I would give them the best scores.”

“They’re friendly, fast, and efficient. They did plumbing work for me the last time, and they also take care of my heating and air. I know they’re reliable—they've done work for me before. They earned an A.”

“I liked everything about Estes. They did plumbing for me. They were honest and straightforward, and they actually went out of their way and did some things I didn't expect them to do. I would give them an A.”

“Joe, the technician, was fantastic, and I think LaVon, the guy that came out this morning, was fantastic as well. They actually came out because I'm getting a new air conditioning unit on Saturday morning. About two weeks ago they replaced some Freon, and then Joe came out not yesterday, but the day before and found a leak in my coil. He was testing the strength and stuff. Now, they’re going to come out and put a whole new A/C unit inside and outside. I've been using them for years. I got an inside unit in 2005 and an outside unit 2008, and I've always had them for maintenance. They’re A+.”

“My wife was involved in that, but I had a good experience overall. Before they came in and installed our water heater, the guys themselves had a great demeanor, were helpful, and explained everything. So far, there hasn't been any issue with it. They came in, got it done, and were gone and that's the good thing with it; you barely knew they were here. They usually do a routine maintenance, but on that visit they fixed an elbow that was leaking. Before that job, they had done some maintenance on our furnace. We had called other companies that were recommended by friends, but they just weren't available; it was nice that Estes came out when they said they would come out. I’d rate the company as an A.”

“We have been using them for 30 years they service our air conditioner we never have any problems with them. They're prompt and when we call they come quickly and fix the problems they are very reliable. That was just a very little thing very recently they repaired the problem very promptly as well, it was a water leak it was a simple thing. It didn't work well so we called them because we have been using them for many many years. I would grade them a B. Without a big problem on the electrical part that has to be resolved it's not a big problem or a complaint.”

“Estes is a very easy company to work with, and they always have good customer service. They've helped me out of a pinch more than once, either with the A/C, plumbing, or electrical. They've always bent over backward to make sure that if I needed something done, I got it done right then. I was having a new septic tank put in as an emergency repair, and I needed electrical work put in. They came that morning and put it in. I have a friend that works for the company, and I have recommended them. They’re A+.”

“They were alright, they seem to be very friendly, they were pleasant they weren't mean or anything. They fixed my upstairs air conditioner. They were the first one available to do my air conditioner. I would grade them B or B-, I just really felt like they were conning me to spend more money, than what I needed to, I just felt like the first person that came out was very honest straight forward, the second guy that came out he seemed like he was at first he seemed that way and over time it seemed like the prices kept climbing, I just felt like they were trying to sell me on getting a whole new air conditioner. They were the only people that told me that I need a new air conditioner. The air conditioner had been serviced a year prior, everyone that has come to the house has said, wow your air conditioner is in really good shape for it's age. So all of sudden their like oh you have this leak, you can pay another couple hundred dollars. Everything was a couple hundred dollars, even the first quote they had it was, I've never paid this much everything just seemed way more expensive than I've paid before. So I can't say that I used them, I'd only use them again, because it was a few bucks cheaper to actually have a contract with them. I think my air conditioner is fixed and they did what they said, and they did it in a timely manner and I doubt I'll have any problems with it, but once this contract is over, I will probably go elsewhere, I just really felt like they were just getting more money and more money. I felt extremely that way and my husband did too. The work was good, they were friendly but I just felt like they were ripping me off.”

“I liked them OK until I had a water leak. The one guy that came in he gave us a estimate of about $400 and then he said the problem was fixed. And then he went out to the water meter and he said there are still some leaks. Then when we paid the bill, they called us back to say you didn't pay. There was an issue and they were still calling us even though it did go through. Basically he hiked our price up without asking us do you want me to fix this, this is another problem Overall I would grade them a C because of the plumbing that knocked them off being that we had a negative experience with that part. But my main thing was that we were OK with the original estimate. We weren't prepared for what it came out to be. I asked ‘can I postdate a check for 10 days?’ and he said, ‘oh yeah’ and then it went through before he said it would. On top of that, the main it was three times what he told us. Before this I actually used Estes yearly for my HVAC. The ac is good but the plumbing isn't and now I don't know if I want to call on that company again. Because if you would hire a man that would do something like that and then they harasses us about the check we told them to hold.”

“They were just here on Thursday doing my annual servicing. Everything was good on a scale of 1 to 5 I would give them a 5. The only thing that I would give a low grading on is that they gave me a window from nine to twelve, and he did not come til about 3 o'clock. I had to stay here all that time and he apologized because he was the only guy working that day. That would be the only thing the time thing, the customer service was good. I've known them for a long time. They've done plumbing, electrical and heating for me. The plumbing was my toilets would not flush and they had to go in and put some parts on there and the draining and all of that, they did a good job with that. The electrical I had a electric stove and I wanted to convert to a gas stove and they did that. I would say good and grade them a B.”

“We’ve used Estes for heating and air service before, and we were pleased with that. Recently, they did drywalling and electrical work, and they had a plumber here for the wet bar. Their customer service was very good, and we were very pleased with their work. We chose them because we knew their heating and air work was good, so we just assumed they were good in other areas. I would grade them as an A.”