Estes Services
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 700+ Surveys
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Estes Services has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Our mission is to carry on the tradition of integrity and quality service that started in 1949 when Estes was founded. We will always strive to employ the best people and provide the most efficient, effective service and the best warranties available to our customers, including a 100 percent satisfaction guarantee on all services."

Tommy Estes | President
Company Information
Services Offered
Estes Services provides plumbing services to residential customers, including repair and replacement of faucets and toilets, water line upgrades, water heater replacement, leak repair, clog removal, and installation of whole-house water filtration systems.
Warranty
Estes Services offers a variety of warranties to cover parts and labor and honors all manufacturers' warranties, including a one-year warranty on all plumbing repairs.
Company History
Founded by N.B. Estes, the company has served Atlanta for over 69 years. Estes has over 150 professionals on staff and offices located on the south and north sides of metro Atlanta.
Distinctions
Estes employs Master Plumbers and is a member of the Clayton County Chamber of Commerce as well as a past winner of Contracting Business magazine's Residential Contractor of the Year award.
Licenses
MP209728
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I still have them. As far as I know, they're great. I'm an old woman, and anybody that can help me, they're good. I've had them a long time. It's plumbing and—I'm 90 something years old, and I do live alone, so I don't have a help or anything like that; that's why I depend on Estes. It's only happened once—I've been here since '69, and I take care of everything, no man to tell me what to do—but the john stopped up a little bit in one bathroom. I'd give them an A+ because they were good. I'm 93 years old, so I don't go out there and inspect them; I depend on them to do the right thing. They come in and talk to me about it—this, that, and the other; it's a very good company. As far as I know, they call me every so often wanting to know if I need anything—I depend on those people. They're really the only ones I've ever had in here to do any kind of work. I take care of everything. I can't tell them that they're perfect, because I don't know of any man that's perfect. They did everything—aside from me signing the work order—and they were very polite, very nice, took their shoes off before they come into the house.”

“Outstanding—not one complaint. When they say they are coming, they show up, they do excellent work, they clean up after themselves, and if I have a problem with anything, all I have to do is call them, and they immediately respond to what the issue is. I've been with them for 25-30 years. They do air conditioning, heating, dehumidifying, electrical, and plumbing. They deserve an A+.”

“They were wonderful. They did a great job; the professionalism made it positive, and they completed the job within time—it didn't take long, and they didn't drag it out. They did plumbing inside, in my kitchen. I think two workers came out; I'd give them an A+. I had no complaints with them; they did a wonderful job.”

“I've had them for about two-or-three years. They're there when they're supposed to, and they make sure that they put on protective footwear when they're going in and out. Also, if there's an issue, they don't try to get me to do something I don't really need to do. They're very polite, very professional, know what they're doing—I'm very comfortable with them. They've been servicing my H-VAC for about two years, plus they've been doing some plumbing work, and they've been doing some electrical work. I'm very satisfied—A+. The quality of work has been excellent.”

“They're the only ones I let work on my house. They've been working on my house for thirty years. They did plumbing and electric the last two times. With the plumbing, I had a leak, and I had a clog. And with the electric, I think I had a problem with a light switch. It was a switch issue; it was popping whenever I would turn it on, so they replaced the switch and checked to make sure everything was good to go. I actually have a maintenance contract with them. I'd give them an A+; they always do a good job. I've never had a problem with them. As a matter of fact, most of the time I have the same person come out every time, because I specifically ask for a specific person because I know that person; I can say this is the problem I am having, and they just know. Their customer service people, as far as the ones that work in the office—the ones that come out—they're excellent. I've never had any problems with them, they're excellent; they will call and tell me—they don't give me a specific time, but they will call and give a four-hour window, and when they're on the way to my house, they'll call me to let me know they're on the way.”

“They did a good job. They did heating, electrical, and no plumbing. Everything's working up to date now, no problems. They're great—I'd give them an A.”

“I love Estes Services. They're reliable; when I have problems, they address them. They give me the most immediate appointments that they can schedule, and I've had several issues where I needed them to come right-now, today—and they've done that for me. I think the products they use are reliable. The work they did was always very good—very good, and very dependable. I had a pump they installed; I told them to tell me the truth about it and fix it, and it worked. So, I really love Estes; I would say they deserve an A. Right now, I haven't scheduled for my six-months maintenance; I got a card in the mail. I would recommend them to anyone, and I do have a maintenance agreement with them—like the plumbing and so forth. They know their job and they do it well.”

“I use them all the time—excellent. They maintain my heating and air conditioning system. They maintain all my in-house plumbing. Most recently, they flushed my water heater. It was annual flushing—absolute A. They always call, and they always introduce themselves. I know most of them, because they've been here a lot. Also, they're always on time, and they always call to let me know everything's good. No problem with cleanliness.”

“It was very good with Estes. We were having problems with condensation, so they came out and checked that, and they did a very good job with what they've done. I would rate them an A, and I think my husband would too. They did not install the hot water tank; there was a lot of stuff going on. But they did come out, and what they've done was excellent—we've been very pleased with them. They fixed the issue, and they did a good job at what they were doing. Everything they did was good. We have no complaints with Estes.”

“The guy, Elliot, was very nice and friendly. It was basically just to look at something that ended up not being a problem, but I thought it might be—but he was great. This was a plumbing issue. Everything's good; I'd give them an A.”

“They were great. The service representative was polite and seemed to do a thorough job; they communicated well, and were efficient. It was mainly just a plumbing inspection, but we also got a quote on replacing a water heater. I'd give them an A.”

“They've actually done a few things for me, but the last thing was—I had a sink in my laundry room where it had to be moved up, so they had to cut the pipes in the wall, lift the connectivity up and all that, and they did a really good job. I'd give them an A. Excellent work, with no complaints.”

“I got toiletry done, and the H-VAC replaced—three toilets replaced, water hose replaced, outdoor spigots replaced, total H-VAC system replaced. I mean, I had water everywhere—so it was an emergency. I'd give them the an A+.”

“They met my expectations. It was plumbing, a waterpipe kind-of fixing service, and they gave me a quote. They were professional, courteous, they did it in a good amount of time, and finished the work well. It was outdoors. I think they completed it in a day or so, I don't remember the details. I would grade them an A+ and recommend them.”

“I guess it was fine; stuff's still working. I think they did plumbing. Still good, as far as I know. I'd give them an A-.”

“I had a leak; they identified the leak, fixed it—inside the house in a bathroom. I'd give them an A.”

“I think they gave me a quote. I can't remember what work they did, if they did any work. It was when I first bought my house—I don't remember exactly—I had someone doing work on my A/C unit, so they probably did work here. Someone tried to steal the unit, so I had to have several people come out to inspect it. I think they came out and checked on my A/C unit, and they did something on my hot water heater. It was an A, they were good. They were really good—they came out that day and took care of everything. Also, they were fast; they came out fast.”

“It was good. They just were very efficient and got stuff done in the time frame that I needed it done. Everything is fine; I'd give them an A.”

“It was very professional, top-notch. I've had them several times; they've worked on air condition, and they've worked on electrical issues and furnace issues—wiring, bath, and they also did air conditioning. They also did some plumbing stuff too. I'd give them an A.”

“I've had them over a few times, and I've used them for at least ten years or so. They always have good qualified personnel. I have a whole house filter that's been installed back in the late '90's; I had them to replace it, and it's been working just fine. It's more like plumbing. They definitely would get an A; their work seems to be very professional, and I've had a good experience. They're experts.”

“I've worked with Estes; they're my main maintenance people, so to speak, and I've always found them very, very satisfactory. They're professional, they clean up after themselves, and they're very kind—I'm old, and they respect that. John Hazard was out here, and he did a big plumbing problem for me, big time. And then I had another set come out just about a month ago, and they did a big job—had to do with the vents and stuff—that was a big job too. It was the bathroom, and then they had to replace a pipe in the ceiling in the basement wall. For the vents, it was a repair; I don't even know if I can describe it, but it was—the house is old, we built it 51 years ago and the piping was different then than it is now. They didn't have an adequate situation, and they had to take that duct off to put a new one on, and they cut a hole in the dining room for a new vent, because what started it all was that I saw mildew on the opposite wall of the dining room which was in the garage—and that's what started it all. I've had all kinds of problems, so I would definitely rate them A. Everything they do is A.”

“Just reliability and timeliness was good. They've done H-VAC and plumbing. They deserve an A.”

“They did plumbing, and a water-heater replacement. Everything was handled well. I'd give them an A. I was happy with them.”

“They did some plumbing work for me. The guy came out and—I had some preventative maintenance and while he was here, the representative found some other problems and fixed them on the spot. I'd give them an A. Customer service was customer service.”

“They're very easy to deal with, very professional. Sometimes it's hard to get plumbers out to the house—because scheduling, they're busy or whatever—but it seems like they have people that handle that, so that made it easier. I don't remember what they did; it was a while ago. I actually own the home, but I didn't live there, so I just heard good things—that's about all I can tell you. No problems with it; I'd give them A's all the way down.”

“We actually have a service agreement with them, so they do all that stuff. We have a service agreement with them, so they come and do fixing of electrical, plumbing, heating, and air. We had an issue—they actually replaced our furnace. They've been here several times. They do just about everything that you need. The most recent thing was a plumbing inspection, but before that it was the furnace. It was just an inspection for the plumbing, they started at the top of the house and worked their way down. For the furnace, it was an emergency; there was a problem in the—there was a hole in the line, like the gas line to the furnace, and so they had to replace the line and then replace the furnace. I'd give them an A.”

“We've had a faucet repaired in the kitchen; he came on the same time he said he'd be there, and he was done very quickly. I'd give them an A.”

“Estes Services has done a fine job. They do a thorough job of explaining things to you to help you get comfortable. They were excellent. I'd grade them an A.”

“They were very good. They fixed a leak in one of my tubs and installed a new hot water heater. I liked everything. Both gentlemen were very nice. It was excellent. I'd rate them as an A.”

“They did some plumbing work for me. I was totally satisfied with the work they did, and the technician that came out was superior. I would give them an A.”

“They were on time and helpful, and they fixed the problem. They repaired a stopped-up tub and replaced a pipe in the sink. I would say they get an A+. I would very likely recommend them.”

“I had a good experience, and they were very courteous—A.”

“They are great. I had a hot water and air conditioning replaced by them. I would say they were excellent.”

“We had a hot water heater replaced by Estes. I liked the service, and the servicemen were very competent. They knew what they were doing. I would grade them an A. The quality of work was excellent, and the customer service was OK. It has been satisfactory since it has been installed. They were timely, as well. It was all good. I would recommend them.”

“I had a positive experience and I would grade them an A+.”

“They are very professional, and they take their time. I never had any problems with them. They had to change out the tankless water heater. I would grade them an A+. I just recommended them yesterday.”

“I've had them out for a couple issues. Within the last month, they came out for a hot water heater installation, and then this week, a kitchen sink stoppage issue. They are usually a fast, responsive service. And the guys are very professional. I would grade them an A.”

“They were on time, and their personnel was friendly and easy to talk to. Their work was good, and all they did this last time was inspect. We have two policies with them, for plumbing and air conditioning. I would grade them an A.”

“They come when they are scheduled. And they do what they need to do. I would grade them an A. I have recommended them.”

“They've done both HVAC and plumbing. They are always very prompt in contacting us. And they are also very professional when they get here, and we feel very confident and safe with them in the house. I would grade them an A. It's very likely that I would recommend them.”

“They are always courteous, prompt, and on time. They answered all my questions. They did plumbing for me. I would grade them an A. I am very likely to recommend them.”

“Their technician was really nice. He forgot his hat and flashlight, and I called the next day to pick it up, but he hasn't yet. This is a really old house, and he went downstairs to see where the leak was coming from. It was between the bathroom and kitchen wall, so he had to break some wood off the kitchen by the sink, and he had to break that to get to the pipe—that's where the leak came from. Everything was nice. I would them an A.”

“They called in the morning, they showed up, and they fixed the plumbing, I would grade them an A.”

“They were fine. The technician who came, he was great. They did plumbing work for me. I would grade them an A-. The quality of work was great. There was a bit of a confusion when he got here because they had a whole bunch of old incorrect numbers for this address. They never bothered to check with me, but it wasn't the technician, it was the front office. That was the only issue.”

“The repair man was very down-to-earth, pointed things out, and helped out a lot. He was good. They installed a hot water heater. I would grade them an A.”

“They did what they said they would do, and they did it in a timely fashion. I was pleased. They were very friendly people. They did plumbing repair for me. I would grade them an A.”

“They have done plumbing for me, and they are there when I need them.”

“They were great. They deserve all the good checks.”

“I had a contract with Estes. I would grade them an A.”

“The expansion valve on the hot water heater was broken. The person was very nice. He got in, looked, and told me what it would cost, and he did it quickly. He was very good and very nice. I would grade them an A. I have already recommended them. I was very happy with them.”

“They replaced a water heater. They arrived on time. Their punctuality was great, and they are very respectful to every home that they enter. I've been dealing with Estes for a while for HVAC services. Their service people are very polite, and they explain what they are doing and why they are doing it in simple terms. I would grade them an A.”

“They were on time and thorough. He talked to us about what he was doing, and I believe he chose a good option for us. He replaced a water heater. My favorite thing about customer service was that he seemed competent. We've used them before. They get an A+.”

“They are just nice and friendly, and they come and do what they say they are going to do. They take care of my plumbing, my air conditioning, and my heat. I chose them because I had somebody else that I didn't particularly like. I'd rate them an as A.”

“One time, they did plumbing work, and the other time, they did heating. They come in a timely fashion, and they seem to diagnosis the problem correctly and quickly. We've not used them for electrical, but we have used them for plumbing and heating. We recently had to have plumbing work for something because it was backing up—it wasn't originally put on the house on the right slope. I would recommend Estes. They get an A.”

“They were pretty on point and timely, and they're easy to get in touch with. They tested my pipes to see if there were any leaks in them. I chose them because I had used them in the past and liked their work. They're an A-grade company.”

“They're friendly, fast, and efficient. They did plumbing work for me the last time, and they also take care of my heating and air. I know they're reliable—they've done work for me before. They earned an A.”

“He was very nice and told me what was happening. I didn't feel like I was being screwed over. I've actually worked with Estes a couple of times. The first time, they came over and fixed our heater. We had a gas leak, and he fixed it. The second time, we had a pipe burst and he fixed that. I would give them an A.”

“I liked everything about Estes. They did plumbing for me. They were honest and straightforward, and they actually went out of their way and did some things I didn't expect them to do. I would give them an A.”

“They did a good job. They fixed my plumbing problem. They showed up on time and did what they said they were going to do, and they were efficient and kept in contact. I chose them because they were the ones to answer the phone first. I'd grade them as an A.”

“They're prompt, they come on time, and they get the job done. They replaced the garbage disposal. I chose them because I know them. I would rate the company as an A.”

“I love Estes Services. I've used them for probably 25 to 30 years, and they've always done a good job. I have a plumbing contract and heating and air services; I get everything from them. I like them because they answer the phone. They're excellent—A+.”

“I think Estes Services is an excellent company. I liked the technician who came out; he was very professional. Water was leaking in my closet, and he got right to work and found out exactly what the problem was. I just loved it. We are going to make them our heating, air conditioning, and plumbing company.”

“They seem like part of my family. I've been with them for quite a while. They do plumbing and heating, and I've been satisfied with their work. I'd give them the best scores.”

“I had a good experience with Estes Services. The guys had a great demeanor; they were helpful and explained everything.”

“I've used Estes for years, and they're good. I've had plumbing work done, and I also have a plumbing contract and a heating and air conditioning contract with them. They've done all kinds of work for me, and I have recommended them. They know how to do the work, and I have not had to call them back for anything. They're an A+ company.”

“I had a leak in the outside water line coming into the house, and Estes came and did what they were supposed to do. I've been using the company for probably 10 years, but this was the first time I had used them for plumbing services. There's nothing I thought they could've done better, so I'd rate them as an A+.”

“Estes repaired some plumbing for me. They were on time, and they did what they said they were going to do. I'd give the guy who came out an A+.”

“Estes has done some plumbing work for us, and we also have a service contract with them for our heating and air. They're dependable, and they've been around for a long time. They get an A.”

“They do regular maintenance for plumbing and A/C. I haven't had any electrical issues yet, but they are always available when I need them. I'd rate them as an A.”

“Estes has done plumbing and air conditioning work for me. They come on time, and they do what they're supposed to do. They've been very good from that standpoint.”

“I like their professionalism. The last thing they did for me was plumbing work. They installed three toilets. I've been using Estes for about twelve years, so they're an A.”

“Estes was awesome. The plumbers installed two sinks, two garbage disposals, and a water heater. The plumber arrived on time; he was polite, nice, and informative. He did the job correctly, and the work he did for me was good. They are an A+.”

“Estes was absolutely wonderful. They came exactly when they said they would come and did a very good job. Recently, Estes did a yearly checkup, and before that they fixed a plumbing problem for us. They are absolutely super—A+.”

“The toilet was leaking, and they fixed that. They were very professional. The guy handles stuff well, and everything worked out well for me. I'll give them an A.”

“They do my periodic checkup on the plumbing and on the electrical, air conditioning, and heating. They're professional, and they seem knowledgeable about what they're doing. They have good customer service—A+.”

“Estes did a really good job. It was a pipe in the bathroom that I think had busted or something. He said, 'They normally just drip, drip,' and this one had burst. It had water all in the bottom of the cabinets. I think it came from the tank on the commode. The work was great. It was on time, and that was the most important thing, because I hate to wait when I'm expecting somebody. If you say you're going to be here at 9:00, be here at 9:00. It didn't take him very long to finish what he had to do, and I plan to keep using them. The cleanup was great. I'd give them an A+.”

“We love Estes Services. They have put in an outlet for us. They've also fixed our heating and air several times, and they are doing our plumbing as well. They did a plumbing inspection to help us get some of the things we needed fixed. The technicians are great. They make sure that it's done and done right, so that way, we don't have to call them out there again. They're an A+.”

“Everything I've had done so far, I've been satisfied with. I believe it was plumbing they did last. I had a washer-dryer connection put in and some pipes replaced outside. All the plumbing into the bathrooms was replaced and all that stuff there. They back up, more or less, what they say they're going to do. If you have a problem with what's done at that particular time, you can get it fixed without having the problem of going through a bunch of the rigmarole. They're very considerate of my house and surroundings. They clean up after themselves if they do anything, and they wear the right type of equipment, so they don't walk stuff all over your carpets. So far, with everything I've had done, I'd give them an A+.”

“They worked on the hot tub, replacing the pump on the Jacuzzi. The quality of the work appeared to be very good. I'd use them again. No complaints—A+. I would tell someone that they might want to use them.”

“We tell them what we want done, and usually, they can arrange it. I'm in Florida, and my wife's in Massachusetts at my other property, and the condo's down in Atlanta, and we have a tenant in there. So they have to get everybody on the same page, and they always have no problem usually doing that. They work at it until they do, and they usually get the work done when they tell me. They always give me a price beforehand, and that's exactly it. The last time they serviced me, they put a water heater in on the fourth floor. That was done last year. So far, they've always been an A+.”

“Estes did a great job, and they were quick. I had multiple leaks in the house, so they fixed all the leaks. I'd give them an A+, and I would use them in the future.”

“I've had plumbing work done by Estes Services. They looked at my plumbing, and I was satisfied with their inspection. I would give them an A.”

“They did what they said they were going to do, and they were very nice about it. They put in a new commode. The quality of the work was very good. I would surely use the company again. I'd say they were an A+. They do good work.”

“I use them for everything. I use them for my HVAC, I use them for my electrical needs around the house, I use them for all of my plumbing, and those are the only areas that they're involved or else I'd use them some more. The quality of the work is A+, and that's why I use them. They're not inexpensive, but when they leave, I know it's been done right. And I've had such poor experiences through the years that I'm willing to pay for that. I've been with them probably seven or eight years. Everything's held up wonderful. The last time they were out, they were doing the annual inspection of my furnaces, which they installed. They're coming out tomorrow to install a water heater. They're coming out next Wednesday to install new sink faucets and handles in two bathrooms where they're just old, and I'm tired of messing with them, so I'm putting in new. I had them out last year to replace my entire electrical system in my house. It's an older house; it wasn't even up to code, so they completely rewired my entire house. They're not the least expensive, but when they leave, you're going to be very happy. I would give them an A+.”

“Estes Services did some electrical work, plumbing work, and some gas and HVAC work. The last time they were out there, they did plumbing; it was a stoppage. That was all good. For the last time they came out, I'd definitely give them an A overall.”

“They did some plumbing work in the kitchen and the bathroom. They did their work in a timely manner, and the quality of the work was good. The workers were courteous, and they did the job. Everything has held up fine. They finished the work within a reasonable amount of time. I would use them again. I'd grade them an A.”

“Estes Services did work for me a little while back. They repaired a bathroom toilet mechanism and did some faucet work, and they did a wonderful, very good job. I think that was my first time using the company for plumbing. I have Estes for air conditioning and heating, so I heard of them through their other branch. The cleanup when the guys left was OK. I would rate them as an A. They've always been very responsive in a good way.”

“Estes Services is just good at what they do. This time, they gave us a water heater. The quality of the work was excellent. I would use them again. They would be an A+. I have already mentioned the company to others. They've been in business a long time. They're careful who they hire, and the people who come into the home are courteous and good at what they do.”

“Estes Services did a little plumbing thing for me. It didn't take any more than five minutes—it wasn't anything. It didn't take the technician any time. It was something on the toilet; it was just that little string where the water comes down. Everything was all right. He did a good job. They're an A.”

“I would recommend Estes Services any day. They're great. They did the water heater, and they did some plumbing in the kitchen and in the bathroom. I would grade them an A+.”

“I had a problem with my water basin, and they fixed it for me. Everything was great and positive. I had no problem with the workers who came out, and they finished the work in a reasonable amount of time. I've been with Estes for years. Give them an A+.”

“Everything was fine with them. They fixed a leaking toilet. I would use them in the future. I'd rate them an A.”

“Estes did some work for us in the past. It was a long time ago. They were very prompt. The man that came out was very good. I had no problems. They repaired a broken water pipe in the street to the house for us. The quality of the work was satisfactory—very good. I would use Estes again, and I'd give them an A+. I would recommend them.”

“I thought they were very thorough, and they followed up. I've had them come out and do lots of things for me. They helped me with my plumbing, my heating and cooling, and my electric. I have a contract with them, and I've been using them two or three months. I first heard about them because the previous owners of the home used them. I thought they were very good—an A+.”

“They did some plumbing back in January, and three or four years ago, they put in a new furnace and air conditioning system. We've been using them for years, so we've always been pleased. I'd say an A is good for them. I've always recommended them. They're a good company, and they do good work.”

“They're not just electrical; they're also plumbing and heating and air. They were doing some plumbing and heating and air work for us before. It's a good company; I don't have problems with it. The last time they were out, our septic had backed up, and they came out and flushed it out and fixed it for us. The customer service is very good. They would be an A+. We were very happy with them.”