Casteel Heating, Cooling, Plumbing & Electrical
4th year as a Best Pick
Best Pick 2018
certified company
Based on 606 Surveys
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Compiled Score: star star star star star
Casteel Heating, Cooling, Plumbing & Electrical has received 5 out of 5 stars (A-rating) based on 606 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"As a five-time Top 25 Small Business of the Year winner, Casteel understands how to take 'Amazing Care' of its customers. We are known for our customer service, craftsmanship, and integrity. Our award-winning company understands how to provide 'Amazing Care' for all your HVAC, plumbing, and electrical needs."

John Hillis | President
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical replaces, repairs, and services all residential heating, cooling, plumbing, and electrical issues. The company also offers up-front pricing and same-day service.
Casteel honors all manufacturers' warranties and provides extended warranties and guarantees.
Company History
The company was founded by Bob and Janis Casteel in 1987. Their son, John Hillis, is president of the company today.
The company is a North American Technician Excellence (NATE) Certified Contractor and was voted Atlanta Home Improvement magazine's Best Plumbing Company of 2016.
Employee Information
According to John, all of Casteel's employees are industry trained, background checked, and regularly drug tested.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

“They were fantastic. Honestly, it's been a while and I can't remember. I think it was plumbing. They do excellent work. I had no complaints, and I would recommend them.”

“As far as I remember, they were on time and they got the work done, and left, which I like. I'd give them an A+. I am extremely likely to recommend them.”

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

“The job was good. They did a good job. The came at the time that they said. I've had one come do the plumbing that was under the crawl space, and they had to get a special person to come do that. I also had a person come in and replace the hot water tank. They did plumbing, and they did a good job. They did it in a timely manner. They got the person that could handle the job come in. I'd give them an A.”

“They did plumbing for me. I'd give them an A.”

“They fixed a leak at the faucet behind our washing machine. I'd give them an A.”

“They seem to be professional and efficient about getting the job done. They did a water heater replacement. I'd give them an A.”

“They were on time and just thorough. It was plumbing. I'd probably give them an A.”

“They were quick to respond and come out. I can't remember. It was a listing I had in Roswell and I assume it was a plumbing issue. I'd give them an A.”

“They were trying to locate a leak for me. They were easy to schedule with. I'd give them an A.”

“They did water heater work for me. They get an A.”

“They ended up doing plumbing work for me. They're friendly, and they get it done. I'll give them an A.”

“They did plumbing work for me. They answered the phone right away. They were really customer service friendly. I didn't have a long wait. They were good at returning my calls. I think they came out a couple of days later after I had called. The man was very courteous and everything, so they fixed the problem. I'd give them an A.”

“They did fine. I liked that they came out when they said they would come out, and they fixed the problem. They were doing plumbing for us. This was about a month ago. They're an overall A.”

“Everything went fine with Casteel, no problems at all. We had an issue with water in our basement, which ended up being a pump, and they fixed it. I would grade them an A.”

“They replaced an old water heater with a hybrid model, and they now service my heating and air unit. They're very professional, prompt, and stand behind their work. I'd give them an A+.”

“They've done both heating and air and plumbing. They were prompt and knowledgeable. They're good contractors. I'd give them an A.”

“They did some plumbing. They repacked the bearings, repacked the valves for the kitchen sink, and replaced the faucet. They were quick, they explained everything, and everything was reasonable. They get an A on that.”

“We just had our yearly check done. They were courteous and efficient as always. The customer service answered my questions, and when I called, they made sure I had an appointment and stuck to it. I'd give them an A.”

“It was very good work. They did electrical and plumbing work, and they put in an A/C unit. I'd give them an A.”

“They replaced an electrical box on the house, and they fixed some plumbing leaks. I give them an A+.”

“They were courteous, knowledgeable, and did everything that we needed done with good results. I had them do two things. I had a plumbing problem that they fixed, and then I had them do an electrical quote. We had the house on the market, so I wanted to make sure all the electrical and plumbing was up to snuff. They also did a review of the A/C and HVAC units so that we wouldn't have to worry about an inspection for a new owner. I'd say they're A+.”

“They had to hook something back up on my house where a limb had pulled it off. Everything went really well. The quality of work was A+. Their skill was A+. The only thing that would have made it better is if they wouldn't have had to charge me.”

“They did some work for me. They installed a tankless water heater. I'd grade it an A+; I haven't had an issue.”

“Everything was good. They replaced a hot water heater back in January. I would grade it an A.”

“They replaced a smoke and fire detector. I would give them an A. They did a great job.”

“Casteel was very professional. They were fixing a water pipe. They did excellent work, and we had no issues. They get an A grade from me.”

“The plumber from Casteel was very good. He was very professional and helpful. We had a clogged drain, and he cleared that. It was just very professional, neat, and clean work. I couldn't ask for a better person to come in and do it. He was very nice. He told us how much it would be, and he said, 'Well, we'll do so and so, and let me try this.' I would give him an A+. He was knowledgeable. He got it unclogged, and that's what we needed.”

“Casteel was on time, and they explained what they were doing. They were very courteous. I liked those things. For me, they did a plumbing repair. I had used them in the past for another job, so that's why I chose them again. I'd give them an A+.”

“Casteel did plumbing for us, and we thought they did a good job. We liked the customer service when they came out, too. They're an A.”

“I liked the nice representative. The work was done, so everything was good.”

“We used Casteel, and we found them in the Best Pick Reports. In fact, we just received the newest version of the Best Pick Reports a couple of days ago. They did a great job. We used that book as a reference because we're new to the area. I would give Casteel very solid ratings—they get an A.”

“I use Casteel, and they've been very good. I'd give them an A.”

“They were able to unclog my drain. Dan, the service rep, was very polite, very informative, and very knowledgeable. I'd give Casteel an A+.”

“The service and the technician made working with Casteel a positive experience. The plumber replaced some components on the inside of the toilet, and he was courteous and efficient. I chose them because I've used them for air conditioning before. I would give them an A+.”

“Casteel was the best service I ever had. My garage disposal was not working, so they took care of my problem and gave me some tips on what I can do to prevent it. The workers were courteous and efficient.”

“I had a great experience. I'd give Casteel an A.”

“I had Casteel replace a leaking pipe under the sink. The workers were courteous and efficient. I'd give them an A.”

“I'm on a yearly maintenance program with Casteel, and I'm fine with them. The workers are courteous and efficient.”

“They were professional and timely, and they solved the issues pretty quickly. I chose them because of their reputation. I'd give Casteel an A.”

“Casteel fixed my toilet. The technician was very nice, very cordial, and very friendly. They really helped me out a lot and made sure everything was in proper working order. They did plumbing for me, and they also do heating and air. I have them coming out to the house soon to service my heater and make sure it's working and put in new air filters for me. They'll come back in the spring and do my air conditioning. I'd give them an A.”

“They put in a new hot water heater for me. The workers were very courteous and efficient. Casteel gets an A.”

“They're friendly and on time, and they seem to do a good job. They worked on my hot water heater. Casteel gets an A.”

“They did what they said they were going to do, and they did it pretty quickly. I think they installed a disposal. The workers were courteous and efficient. I'd give them an A.”

“I had an emergency. I had people here to do some work, and I turned on the water out front and it went everywhere. The pipe had burst in the winter. The technician from Casteel came out in about forty-five minutes and laid down the pipe. I appreciated that. The workers were courteous and efficient. When we wanted to have some different heating system upstairs, Casteel took care of that. They put in a thermostat upstairs, too, and it works fine. I've been using them for a couple of years. I'd say they are excellent.”

“I did have a good experience with Casteel, and I would recommend them to anybody. I'd give them an A.”

“The technician from Casteel was very personable and friendly. They did the job that we wanted, and it was an overall nice experience. We actually had them do two jobs in the last six months. We had one where we had new cabinets put in, so we needed a sink hooked up, and then we had a whole new HVAC system put in. One of my neighbors recommended them after we moved into this house. The workers were courteous and efficient, and I'd give them an A. They were excellent.”

“Casteel did very well. I was pleased. I bought more of their services, and I've recommend them. I would give them an A.”

“They were professional, and they did the job well and on time. They did a plumbing job and an air conditioner job. Most recently, I had them come out and work on the furnace, and the technician was actually there ahead of time. He didn't take very long and did very well. I'd give Casteel an A.”

“Casteel did some plumbing work for me. They were responsive and knowledgeable, and they knew what they were doing. The workers were courteous and efficient. I'd give them an A.”

“I used Casteel for plumbing and for heating and air. They were on time, and they provided enough good information for somebody who doesn't know the services very well. They offered advice above and beyond what the service was for, and the workers were courteous and efficient. I'd give them an A.”

“It was very nicely done, and it was very clean and courteous. The house is about thirteen years old. The bolts that hold it to the base of the toilet became corroded, and they were ruined really. So, he cleaned it all up and put new bolts and an all-new interior. So, it's like a brand new toilet. I have the contract with Casteel, and I've always been pleased with the heating and air service, so I just thought I'd use the same company.”

“They came out quick, did good work, and didn't have any issues afterward. They did some plumbing work. I actually utilize their service for air conditioning. The workers were courteous and efficient. I'd give them an A.”

“Their professionalism and their efficiency made it positive. It was a good company. They did a great job. They installed a hot water heater. The workers were courteous and efficient. I was actually recommended by my old heating and air conditioning company in the Atlanta area. I'd give them an A.”

“They've been to our house several times to fix a multitude of different issues. They're good people for starters. They always take care of us when we're behind and we need somebody. They're always usually pretty quick to get somebody out to the house. They replaced our A/C system recently, and then we had a plumbing leak and they were back out with the plumbing division to fix that. Just being able to turn to them for anything we need is helpful. When we had a problem, they were the first person that we thought to call. I'd give them an A+. They're great.”

“Everything was great. They showed up on time, they took care of everything, and they were in and out without any problems. They did heating and air work as well as plumbing, replacing a drainpipe and also fixing an inoperable part in our system. I'd give them an A+.”

“Their service technician made it positive. They did a tune up and some repair work. The workers were courteous and efficient. I'd give them an A.”

“The guy was very nice, very friendly, and very knowledgeable. They got it right on the first go around, and there were no mistakes. It was a good experience. They did a brand new hot water heater. They were referred to me by my home inspector. I would give them an A.”

“Casteel's consistently good. The workers were courteous and efficient. They tightened up some plumbing and replaced some parts. I chose them because I already use them for other services. I'd give them an A.”

“Casteel refilled some Freon and cleaned up some pipes for me. This was my first time using their services, but I think they're the type of company I would use again. They were very respectful of my home when they came in, and their customer service was good. Casteel gets an A+ grade.”

“Casteel fixed the water trap for us, checked all of our systems, and fixed the A/C. They made sure everything was working. The technicians were good, and the customer service was good, too. I found out about Casteel from a neighbor, and I've been using them for a few years. I'd give them an A.”