Casteel Heating, Cooling, Plumbing & Electrical
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.7 out of 5 stars based on 126 customer surveys.
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4th year as a Best Pick Call
"As a five-time Top 25 Small Business of the Year winner, Casteel understands how to take 'Amazing Care' of its customers. We are known for our customer service, craftsmanship, and integrity. Our award-winning company understands how to provide 'Amazing Care' for all your HVAC, plumbing, and electrical needs."

John Hillis | President
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical replaces, repairs, and services all residential heating, cooling, plumbing, and electrical issues. The company also offers up-front pricing and same-day service.
Warranty
Casteel honors all manufacturers' warranties and provides extended warranties and guarantees.
Company History
The company was founded by Bob and Janis Casteel in 1987. Their son, John Hillis, is president of the company today.
Distinctions
The company is a North American Technician Excellence (NATE) Certified Contractor and was voted Atlanta Home Improvement magazine's Best Plumbing Company of 2016.
Employee Information
According to John, all of Casteel's employees are industry trained, background checked, and regularly drug tested.
Licenses
MP210211
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.7 out of 5 stars based on 126 customer surveys.
5
102
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15
3
7
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/13/2017

“They put a toilet in, in May of '16. I guess it was OK. Afterward I was talking to my dad about the price or whatever and he thought I got majorly ripped off. I probably wouldn't go with it again because it was so expensive. The toilet was leaking or whatever, and some kind of valve under the tank could've just been replaced and the guy suggested a whole ‘nother toilet, and I didn't really know. I went with it, and it wasn't cheap. They were very timely and everything about the appointment was good, but it was definitely not worth the price. I guess I'd maybe give them a C. Customer service was great.”

Review by
07/13/2017

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

Review by
07/13/2017

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

Review by
07/13/2017

“They were patient and good. I don't have any complaints except when they did finish my work, they did leave some work outside undone, but the gas company took care of it. They were hooking up my gas, pressure testing. I'd give them a C. Their customer service was OK.”

Review by
07/13/2017

“They worked with us a while back. The individual was thorough and knowledgeable. I'd give them a B+.”

Review by
07/11/2017

“They were on time and just thorough. It was plumbing. I'd probably give them an A.”

Review by
07/11/2017

“They fixed a leak at the faucet behind our washing machine. I'd give them an A.”

Review by
07/11/2017

“They seem to be professional and efficient about getting the job done. They did a water heater replacement. I'd give them an A.”

Review by
07/11/2017

“They were fantastic. Honestly, it's been a while and I can't remember. I think it was plumbing. They do excellent work. I had no complaints, and I would recommend them.”

Review by
07/11/2017

“As far as I remember, they were on time and they got the work done, and left, which I like. I'd give them an A+. I am extremely likely to recommend them.”

Review by
07/11/2017

“They were quick to respond and come out. I can't remember. It was a listing I had in Roswell and I assume it was a plumbing issue. I'd give them an A.”

Review by
07/11/2017

“It was for plumbing. My husband had a plumber out here. The man was very pleasant, very efficient, he knew what he was doing, he didn't stay longer than he needed to. I mean, he was just efficient. He came and did what we asked him to do. Actually, when he was here, we asked him to work on a couple of other toilets, just small things in the house and he was very agreeable about that. I think we were happy with the costs as well. It was a positive experience all the way around. I guess I would give them an A. He did have to cut several holes in the ceiling of the garage in order to look for a leak, and that was a little bit of a mess we had to deal with. Other than that, I'd say they deserve an A. Cleanliness was good. There was no problem. When he left, I had to clean up the area where he'd been, but it was nothing, I expected to do that. I had no complaints with their customer service or punctuality. I would recommend them to others for sure.”

Review by
07/02/2017

“The job was good. They did a good job. The came at the time that they said. I've had one come do the plumbing that was under the crawl space, and they had to get a special person to come do that. I also had a person come in and replace the hot water tank. They did plumbing, and they did a good job. They did it in a timely manner. They got the person that could handle the job come in. I'd give them an A.”

Review by
07/02/2017

“They did plumbing for me. I'd give them an A.”

Review by
06/30/2017

“The reason I went with Casteel Heating is because they were recommended by Cobb EMC. They have a voucher program incentive, and I've had some plumbing and electrical work done by them as well. They seemed like a good company to me. They did the spring tune-up on the H-VAC unit. I'd give them an A+.”

Review by
12/13/2016

“They were courteous and knowledgeable and did everything that we needed done with good results. We did two things. I had a plumbing problem that they fixed and then I had them do an electrical quote. We had the house on the market so I wanted to make sure all the electrical and plumbing were up to snuff and they also did a review of the A/C unit, HVAC units so that we knew that those were good, so we wouldn't have to worry about an inspection for a new owner. I'd say it's A+.”

Review by
12/13/2016

“They replaced an electrical box on the house, and they fixed some plumbing leaks. I give them an A+.”

Review by
12/13/2016

“It was very good. They did electrical, plumbing, and an A/C unit. I'd give them an A.”

Review by
12/13/2016

“We had a few little hiccups but I think we've gotten it worked out. They installed and replaced some cast iron PVC pipe and they connected it to the sewer system. I'd say it was a B+.”

Review by
12/05/2016

“They did some plumbing. They repacked the bearings, repacked the valves for the kitchen sink, and replaced the faucet. They were quick, they explained everything, and everything was reasonable. They get an A on that.”

Review by
12/05/2016

“They replaced a shower nozzle. The guy was knowledgeable and cut me a deal. I'd give them an A.”

Review by
12/05/2016

“They've done both heating and air and plumbing. They were prompt and knowledgeable. They're good contractors. I'd give them an A.”

Review by
12/05/2016

“We had the same guy come out twice. He did a really good job. That's why I picked them the second time. The guy fixed some plumbing for us. He was on time and did the job quickly. He was very honest too. He actually didn't charge us for one of the things. It was a really small fix, and he didn't even bother to charge us for it because he'd been out there before. It was real nice of him. I would give them an A+. They're really good. I would definitely recommend them.”

Review by
12/05/2016

“They were supposed to fix a pipe that was leaking in the kitchen and it just didn't really fix the problem. We ended up having to get somebody else to come do it. So we just called and cancelled having the service. I guess I'd give them a D because we called and told them we didn't want to use them anymore. I don't think they were running real late. Their expertise must not have been too good because they didn't fix the problem, and it just ended up being a waste of money it seemed like.”

Review by
09/08/2016

“Once they fixed what went wrong, it was fine, and I've enjoyed the person. He ended up making one mistake that was pretty bad, but it was a positive experience overall, and they were very good about coming back to fix what they hadn't done right. Just the fact that that was something we had to fix was concerning. In other words, the person himself, I liked him a lot, but the job was lacking a bit. He did plumbing work. I'd give them a B overall.”

Review by
09/08/2016

“They did fine. I liked that they came out when they said they would come out, and they fixed the problem. They were doing plumbing for us. This was about a month ago. They're an overall A.”

Review by
08/24/2016

“Casteel did plumbing for me. They put a new sump pump in under the sink. The promptness stood out to me. They were there when they said they were going to be there, and he explained everything very well and did exactly what he said he was going to do. The only thing was, I didn't price-shop and I thought it was a bit expensive compared to the last time I had it worked on, relatively speaking. Same thing was done, and it was considerably more than the last job. But I needed it fixed quickly. I'd give them a B+.”

Review by
07/26/2016

“They did plumbing work for me. They answered the phone right away. They were really customer service friendly. I didn't have a long wait. They were good at returning my calls. I think they came out a couple of days later after I had called. The man was very courteous and everything, so they fixed the problem. I'd give them an A.”

Review by
07/26/2016

“They do a lot for me. They installed a new HVAC system. They fixed my plumbing. They've done some other work, including maintenance, follow-up, and stuff like that. They took care of everything. I'd give them an A.”

Review by
07/26/2016

“They were trying to locate a leak for me. They were easy to schedule with. I'd give them an A.”

Review by
07/26/2016

“They came right when I moved in. They were pretty fast, and it didn't cost that much. I'd give them an A.”

Review by
07/26/2016

“They ended up doing plumbing work for me. They're friendly, and they get it done. I'll give them an A.”

Review by
05/12/2015

“Casteel did plumbing for us, and we thought they did a good job. We liked the customer service when they came out, too. They're an A.”

Review by
05/12/2015

“They're wonderful. Good service, they explain what they're doing, they're all around good. I like everything about them. They put in a new water heater for us and also serviced the heating and air. They were recommended by the real estate agent. I'd give them an A+.”

Review by
05/12/2015

“Casteel was on time, and they explained what they were doing. They were very courteous. I liked those things. For me, they did a plumbing repair. I had used them in the past for another job, so that's why I chose them again. I'd give them an A+.”

Review by
05/12/2015

“The guy was pretty fast getting my services done. He was thorough, he let me know how much the pricing was at any given time. He looked at all my plumbing in my new house, he took out a sink in the wall. I'd give them a B. There isn't really a way for them to improve their grade.”

Review by
05/12/2015

“Casteel were on time and that was about it. They installed a garbage disposal on my kitchen sink and they charged me a tremendous amount of money to do it so I wouldn't ever use them again. I first heard about them over the radio. I'd give them an A. He did a fine enough job. The price was bad though.”

Review by
05/12/2015

“They were very straightforward, helpful, really investigated the problem, and it was good. They've done air conditioning and plumbing too. They just put a new water heater in for us and fixed an air conditioning issue. They reworked some areas with our air condition to make it more cool in our bedroom. I would give them an A.”

Review by
05/12/2015

“Casteel did work for my client. It was electrical work that had to do with a hot water heater. I needed them to help on short notice, and they came out and were very professional. They were great and did exactly what they were supposed to do. I was very pleased with them. I would definitely call on them again. They’re A+.”

Review by
05/12/2015

“The plumber from Casteel was very good. He was very professional and helpful. We had a clogged drain, and he cleared that. It was just very professional, neat, and clean work. I couldn't ask for a better person to come in and do it. He was very nice. He told us how much it would be, and he said, ‘Well, we'll do so and so, and let me try this.’ I would give him an A+. He was knowledgeable. He got it unclogged, and that's what we needed.”

Review by
05/12/2015

“Casteel did A/C work for me in the past. I wasn't too thrilled. I think we did A/C service. At that time they wanted to buy my water heater and whatnot. They did some plumbing for me. They removed plumbing equipment but it was a lifetime warranty on the MOEN plumbing. I could have gotten it all done free. It was OK. Casteel was in our Dunwoody book and that's how we heard about them. I'll give them a B.”

Review by
05/12/2015

“They're prompt, they do what they say they're going to do, they give you a price, they stick to it, they do professional work, their service men are well trained, polite, couldn't ask for any better. They've done heating and air and plumbing. They put in an upstairs heating and air unit. The plumbing was repairing some outside lines coming into the house, put a new pressure valve, hot water heater. I've used them four or five years. They get an A.”

Review by
05/12/2015

“They did work for me about two and a half years ago. I'd probably never use them again. I think they're overpriced for what they did. I think they could have done a better job. They didn't want to come back and fix what I asked them about and I'll probably never use them again. Wouldn't recommend them to anyone. I wish I had chosen to go somewhere else in the actual fact. They put in a new burner and A/C unit for my downstairs. The way they configured the pipes. They said they couldn't do anything because it was old. I've since learned that they could have done a lot better, and they didn't. The guys who did the actual work were OK. They were fine. They seemed efficient. The office, back staff, service staff were kind of appalling. I signed a one year service plan. I had to call them each time. This is for quarterly cleaning. I had to call them to schedule it. It wasn't them calling me. If I'm signing something like that, I expect them to call me. Some friends had used them and it was a combination of looking at them, looking at other companies. The sales rep promised me the earth of course. You fall for the sales line, I guess. I'd say a C; mediocre at best.”

Review by
05/12/2015

“The guy was really courteous when he came to the house. Casteel was in contact, as far as the arrival times. They were clean and didn’t bring dirt in the house and whatnot. They were pretty clear on what they were going to do. The only knock I had about the company is just the levels of services. You pay a certain amount to get them in the door and then that didn't really buy you much. You had to pay another diagnostic fee which- it turned out to be a really simple issue and we had to pay a decent amount for it. But all in all the experience was really good. I've had them do both electric and plumbing. I probably first heard of them from the radio. I'll give them an A for sure.”

Review by
05/11/2015

“We got a full new HVAC system in our main level and basement and brand-new ductwork. It was at least a $10,000 job. We had three different companies come out. Casteel's salespeople were by far the best. We liked most everything they said and they seemed most willing to work with us. We had to have them move where our HVAC was in one part of the basement to another for the future of how we're going to redo the basement someday. It was a pretty big job and no one else seemed quite as qualified or eager. Long story short, they came, they promised they would send their A team. I'm not quite sure they did. They installed it. The ductwork wasn't quite as they described as far as in this area of the basement. Then, everything working. Long story short, we had multiple gas leaks. It was a comedy of errors the way they installed stuff. I had to have people out multiple times. In fact, today we have a lower level. We're trying to cool it since we're having a party this evening, so we're trying to keep the house really cool for having a lot of guests here, and it still stinks. It smells funny. I can't tell you how many times we've had them. We had to have the duct pulled out. Whatever material it was made of smelled horrible. The positive thing I have to say is they have come out and done everything we asked even though the first three times they came out before, there wasn't a gas leak, then they found it. We'll need a new one upstairs one day, and I'm not sure we'll go with them, but they have fixed everything that they said. It just seems like there's one thing after another. They've stood by all their work. They haven't made us pay a cent more. They've always sent somebody right out. I can't fault them for any of that. It's just how many different problems we've had. It's kind of annoying. I don't know if we just got unlucky, all the little things that could go wrong did. I don't think one of their service people was quite very strong in his assessment skills because he spent like three hours looking for a gas leak and he came upstairs. He didn't try to get out of work. He really looked and looked and looked, but then he stuck his little gas detector in my gas burner in my stove and it was supposed to go off and the detector he was using for three hours was faulty. Then somebody else came and they found it right away. There happened to be two other leaks that they didn't find because obviously they stopped looking when they found the first one. A couple of weeks went by and they found another one and a couple of weeks later, they found another one. Again, they've always sent somebody out. They've always taken me seriously. They've never charged us any more for any visits or anything like that. It's just been a hassle to always call and always go with those kind of companies, you have to get a window for four hours for them to be there, so a lot of inconvenience. The fact that we lived with a gas leak for so long and we have four kids and a dog. That doesn't make me happy. No one intentionally did it. I'd give them a mediocre, so a C.”

Review by
05/11/2015

“I liked their timeliness and the consistency of the work. We had a big leak, so they checked our heating unit. I chose them because of word of mouth and because they had serviced my friends. They were just very much on the spot; it was quick service. I believe that they were honest and reliable. I would say that they’re definitely an A+. They went above and beyond.”

Review by
05/11/2015

“Casteel was very professional. They were fixing a water pipe. They did excellent work, and we had no issues. They get an A grade from me.”

Review by
05/07/2015

“They're good. We've had them for a long time. I've probably had them longer than four, five years. They've done heating and air. They just started plumbing and electrical work. Overall, I'd probably give them a B. There was just one incident that we were not happy with, but overall pretty good.”

Review by
05/06/2015

“The ease of the work was good. They were in and out with no problems. They replaced some water heaters, and they repaired some HVAC units for me. I’d put them down for an A+.”

Review by
05/06/2015

“They're fine. They've done really good work. They show up when they're supposed to, and they get things done. They tell you what's wrong, they fix what's wrong, and they're done; I’ve had no problems with it. This last time was A/C work, but they've done electrical, and they've done plumbing inspections, too. I've been using them for a year, and I’d say that they’re an A.”

Review by
05/06/2015

“Their customer service is top notch, and they did a great job in fixing it. Our heating system just cut off because the condenser line or something filled up with water. They got out there quick and they made me a quick appointment, but it wasn't fixed the first time. It happened again, and they came out the very next day, fixed it, and then gave us our money back. I'd give them an A+.”

Review by
05/06/2015

“To tell you the truth, my sink is still leaking from when they came to put a new faucet in. We didn't want to pay the 65 dollars again. It's still leaking. When they first did it, it was fine, but I guess, I don't know what happened but it's still leaking, that's all I can say. Before it was like really just flooding all over the place. It's not doing that but it is still leaking. I don't remember the exact date, but I know it was last summer. I'd give them an B-, B+. I don't want them to be into trouble or anything so I'll give them a B-.”

Review by
10/20/2014

“They did some work for me. They came out twice in a week. They were really professional. They sounded really knowledgeable. It didn't seem like they were trying to get over. It kind of felt like they really wanted to figure out what exactly my issues were, so they could get them resolved. The first time they were out for a plumbing related issue, it was a really quick fix. There was a valve that was off, a winterized valve. So, they turned it on. Since it was a simple fix, they charged me the fee for coming out and, basically, saved me like a hundred dollars for not sticking it to me. The second time was for them to take the wiring, the electrical work, out the closet that didn't currently have anything electrical. I would give them an A+.”

Review by
10/20/2014

“They did a little work for me. They were fine. They ran a gas line for me. They came and ran a gas line, and it was fine. I would give them a B+. Two things are keeping them from an A. One, he didn't know the promotion, which I found very odd that he did not, and two, he tried to sell me. He was putting a gas line in for a kitchen renovation and tried to sell me some stupid shower head. I thought that was kind of a little ridiculous.”

Review by
10/20/2014

“Casteel put in an electrical panel for me. I was having flickering lights, and they finally figured out what was causing that. They did plumbing work when I had a hot water heater replaced, and I had them put a new A/C unit in my basement, too. They were on time, in and out, and they got the work done. They’re very friendly. They tell you exactly what they are going to do and what it is going to cost. I'd give them an A+.”

Review by
10/20/2014

“They were on time. They were efficient. They were friendly. They explained what was going on. They did what they said they would do. We’ve done heating and HVAC, plumbing, and electric work with them. We have done three different services with them. The heating and cooling worked well. It's annual maintenance. The electric was some unusual stuff, and they did a good job—the plumbing was tricky, and they did a great job. I would give them an A.”

Review by
10/20/2014

“They were on time. They called ahead and said they would be there. They were there two minutes earlier than they said they would be. The gentleman was very nice to my wife, who was the one who was at the home. They explained what they were doing before they did it. We've been very happy. They took our vent pipe from our HVAC system and rerouted it, and the electrician came out and moved a junction box for us, as well. I'd give them an A+.”

Review by
10/20/2014

“They did some work for me. They were very thorough all the way from the sales, all the way down to the installation and follow up. They did a new HVAC system and a hot water heater. The main thing was the HVAC, gas and air-conditioning, gas heater and air-conditioning. I chose them because they were the most informative and fair pricing. I would give them an A.”

Review by
10/15/2014

“They were punctual, very courteous, explained everything in detail what the options were and what they were going to do. It's actually probably the third time I used them so I've been happy with them each time. The most recent time, they installed a high efficiency tankless water heater. The workers were courteous and efficient. I would say I'd give them an A- I guess.”

Review by
10/15/2014

“Their professionalism and their efficiency made it positive. It was a good company. They did a great job. They installed a hot water heater. The workers were courteous and efficient. I was actually recommended by my old heating and air conditioning company in the Atlanta area. I'd give them an A.”

Review by
10/15/2014

“I used Casteel for plumbing and for heating and air. They were on time, and they provided enough good information for somebody who doesn't know the services very well. They offered advice above and beyond what the service was for, and the workers were courteous and efficient. I'd give them an A.”

Review by
10/15/2014

“The only problem that I, I mean at the end of the day, everything was great. The only problem I had is that, you know the technician came out for a plumbing situation, but it turned out to be the HVAC but I was charged for both. So I had to pay for the plumbing and I had to pay for the HVAC. Whatever fee it is that they charge for them to come out. When they looked at it, he said oh this is what's wrong with it and he did something but that was not the problem. It turned out to be the air conditioner, a line was clogged and it was causing water to back up into my living room, but that was my experience with that. I don't feel like I should had to pay both service fees. I would give them a B.”

Review by
10/15/2014

“They've been to our house several times to fix a multitude of different issues. They're good people for starters. They always take care of us when we're behind and we need somebody. They're always usually pretty quick to get somebody out to the house. They replaced our A/C system recently, and then we had a plumbing leak and they were back out with the plumbing division to fix that. Just being able to turn to them for anything we need is helpful. When we had a problem, they were the first person that we thought to call. I'd give them an A+. They're great.”

Review by
10/15/2014

“They answered my calls. I had a leaky water heater so those things can, once they start to leak, can actually you know ruin your home I think depending on where they're located. They responded to the emergency. I got a couple quotes, so they were able to match one of the other quotes I had received and so they came when they said they were going to. They showed up and installed our new water heater that met code. A lot of code changes have taken place, you know they do things differently now with the duct work and the release valve and stuff. It's all required. So they brought it up to code and they did it for the price that they told me. So very pleased with it, they did a good job. I'd probably give them, maybe not quite an A+ on the price, but I'd give them an A-.”

Review by
10/15/2014

“I had an emergency. I had people here to do some work, and I turned on the water out front and it went everywhere. The pipe had burst in the winter. The technician from Casteel came out in about forty-five minutes and laid down the pipe. I appreciated that. The workers were courteous and efficient. When we wanted to have some different heating system upstairs, Casteel took care of that. They put in a thermostat upstairs, too, and it works fine. I've been using them for a couple of years. I'd say they are excellent.”

Review by
10/15/2014

“The technician from Casteel was very personable and friendly. They did the job that we wanted, and it was an overall nice experience. We actually had them do two jobs in the last six months. We had one where we had new cabinets put in, so we needed a sink hooked up, and then we had a whole new HVAC system put in. One of my neighbors recommended them after we moved into this house. The workers were courteous and efficient, and I'd give them an A. They were excellent.”

Review by
10/15/2014

“They were nice. They were on time, and they were reasonably priced. They did the plumbing the last time. The workers were courteous and efficient. It was nice. They're an A+.”

Review by
10/15/2014

“I think the guy was pretty informative and did a good diagnosis of what the problem was and rectified the problem. They changed out a toilet. I'd say I'd give them an A-.”

Review by
10/15/2014

“They're very professional. The way they did their job made it positive. It was positive. They did an A/C maintenance and they did plumbing. I'd give them an A.”

Review by
10/15/2014

“They came out quick, did good work, and didn't have any issues afterward. They did some plumbing work. I actually utilize their service for air conditioning. The workers were courteous and efficient. I'd give them an A.”

Review by
10/15/2014

“Casteel did some plumbing work for me. They were responsive and knowledgeable, and they knew what they were doing. The workers were courteous and efficient. I'd give them an A.”

Review by
10/15/2014

“They did what they said they were going to do, and they did it pretty quickly. I think they installed a disposal. The workers were courteous and efficient. I'd give them an A.”

Review by
10/15/2014

“Casteel was the best service I ever had. My garage disposal was not working, so they took care of my problem and gave me some tips on what I can do to prevent it. The workers were courteous and efficient.”

Review by
10/15/2014

“They were professional, and they did the job well and on time. They did a plumbing job and an air conditioner job. Most recently, I had them come out and work on the furnace, and the technician was actually there ahead of time. He didn't take very long and did very well. I'd give Casteel an A.”

Review by
10/15/2014

“The guy was very nice, very friendly, and very knowledgeable. They got it right on the first go around, and there were no mistakes. It was a good experience. They did a brand new hot water heater. They were referred to me by my home inspector. I would give them an A.”

Review by
10/15/2014

“Everything was great. They showed up on time, they took care of everything, and they were in and out without any problems. They did heating and air work as well as plumbing, replacing a drainpipe and also fixing an inoperable part in our system. I'd give them an A+.”

Review by
10/09/2014

“The service and the technician made working with Casteel a positive experience. The plumber replaced some components on the inside of the toilet, and he was courteous and efficient. I chose them because I've used them for air conditioning before. I would give them an A+.”

Review by
10/09/2014

“Casteel's consistently good. The workers were courteous and efficient. They tightened up some plumbing and replaced some parts. I chose them because I already use them for other services. I'd give them an A.”

Review by
10/09/2014

“They just came on time and they did a good job, so that was why it was positive. They installed a faucet and a shower head and shower fixtures. I'd give them a B+.”

Review by
10/09/2014

“They were able to unclog my drain. Dan, the service rep, was very polite, very informative, and very knowledgeable. I'd give Casteel an A+.”

Review by
10/09/2014

“They're friendly and on time, and they seem to do a good job. They worked on my hot water heater. Casteel gets an A.”

Review by
10/09/2014

“I had Casteel replace a leaking pipe under the sink. The workers were courteous and efficient. I'd give them an A.”

Review by
10/09/2014

“They put in a new hot water heater for me. The workers were very courteous and efficient. Casteel gets an A.”

Review by
10/09/2014

“It's just that they had to cut a hole to figure out what's going on, we figured it out, so it was fine. They were there to see if there was a leak in my tub, a crack. I got to run though, everything was fine. For plumbing, I’d give them a C because they're trying to show everything under the sun instead of trying, they got to quit doing that. The heating and air, I've used them in the past. I never had any problem with them. The combination of those services, I'd give them a B.”

Review by
10/09/2014

“He just came here to check whether there was anything wrong with the overflow washer pipe, so I think that's what it is. This was the first one I got, so I have no idea about other companies. I'd give them a B. They didn't tell me before he was coming in that they have to look at the problem, like test the problem, they have an extra charge. They just said the initial fee is seventy five, but they didn't tell me if you had to test it it's an extra one hundred and forty five. So I didn't let him touch in anyway.”

Review by
10/09/2014

“He didn't lie about what needed to be done. Most people will lie to you on what needs to be done, so my guy told me what needed to be done up front and how much it was going to cost. He let make me make the decision on if I wanted to get it done, and I wanted to get it done, so the price was no object. They had to fix my toilet, because it was shimmying. The workers were courteous and efficient. They have twenty-four hour service—people answer the phone and people call you back. I'd give them an A+.”

Review by
10/09/2014

“I've had no issues with my water heater or my water or anything. Everything was good. I think they came out, they cleaned up, it was done in a relatively quiet manner, and they weren't real intrusive. There were no variables or no changes. It was, ‘Could they come out and get it done?’ They could and it was done. That was it—I liked that. They put in a new water heater. My water heater had been about fifteen years old or twelve years old, so it was time for a new one. They put one in, and it's been doing fine. I chose them I guess because of the price. The customer service was a fair amount, so you also get good customer service. They were in the metro area, so it made a good choice. I'd give them an A. Everything was fine, it was expensive, but everything was good.”

Review by
10/09/2014

“To be honest with you, the price, for which the service was going to cost, was way out of range. It was kind of ridiculous. So, the price was not OK. But what he did was stay here and tell me exactly what I need to do because I'm pretty handy. Plumbing is probably at the bottom of my list—it’s my least favorite thing to do. He told me exactly what parts I needed and how to do it, and I fixed it. He checked up on me and make sure it went well, so it was good. Well, I first thought I had a water line shoot off the fitting of the main water line, but it turned out the fitting itself broke. So, he walked me through what to get and how to replace that fitting and reconnect everything. I chose them because they were the only ones that were open so early, and they were the closest, because it was an emergency and it was at like five in the morning or something that I found out my crawlspace was flooded. I'd give them an A.”

Review by
10/09/2014

“The plumber was here on time. He taught me some things, showed me what was wrong, and kind of did an extra little inspection. He checked my pipes for more than the initial issue and made sure there weren't any other issues down the line. He resealed and replaced the collar on the shower drain in my master bath because it was leaking into the ceiling in the room downstairs. I chose Casteel because my best friend built their website and so I asked him, ‘Who is good to work with? Who is difficult? Who is easy?’ and stuff like that. He recommended Casteel. He said they were very good, nice people to work with. I'd give them an A+. I like them.”

Review by
10/09/2014

“It was very nicely done, and it was very clean and courteous. The house is about thirteen years old. The bolts that hold it to the base of the toilet became corroded, and they were ruined really. So, he cleaned it all up and put new bolts and an all-new interior. So, it's like a brand new toilet. I have the contract with Casteel, and I've always been pleased with the heating and air service, so I just thought I'd use the same company.”

Review by
10/09/2014

“Casteel fixed my toilet. The technician was very nice, very cordial, and very friendly. They really helped me out a lot and made sure everything was in proper working order. They did plumbing for me, and they also do heating and air. I have them coming out to the house soon to service my heater and make sure it’s working and put in new air filters for me. They'll come back in the spring and do my air conditioning. I'd give them an A.”

Review by
10/09/2014

“The end result I think was positive. They corrected my problem, at least up to this problem. I had a plugged sink. The workers were courteous and efficient. I had that taken care of as well, which I thought it was taken care of six months ago, but apparently what was in the drain was not corrected the first time and I’m so hoping that his time, it's corrected. He'd get an A.”

Review by
10/09/2014

“They showed up when they said they would. They did a real good job. The technician was good and had a good price. They all around did a really good job. I chose them, because they seemed to shine. Of the few that I looked at, they could get out there soon enough and they had a good price. They installed a new vanity cabinet and sink for us in a bathroom. I'd give them an A.”

Review by
10/07/2014

“It was great. They replaced a water heater. The workers were courteous and efficient. I basically chose them off of convenience when they could come out. I'd give them an A+. It was pretty good, they were pretty good. The only thing I really had a concern with was I needed it pretty quick and I kind of feel like it was a little more expensive than the other two quotes that I had.”

Review by
10/07/2014

“Not only did you have the plumber there, but you also had the installers, they installed a heat pump at the same time. They were all just very pleasant, very thorough and very quick. I had a heat pump installed and I have a hot water heater installed. I had work done from them for my mother a couple of years ago and the work was good then, so it's kind of like a referral. I'd give them an A.”

Review by
10/07/2014

“The problem's fixed. The evaporated coil at a hole in it and our pressure control valve was defective. The workers were courteous and efficient. I chose them because my father in law used them and recommended the,. I'd probably give them an A-. The prices are a little bit higher than other plumbers and heating and air people.”

Review by
10/07/2014

“They were prompt. They were right on time. They finished. The gentleman that they sent out to work, I did not have any reservations even leaving him alone in the home. It was fantastic. They were thorough, cleaned up after themselves, it was great. They fixed two burst pipes. I chose them from a reference from a friend. I'd give them an A+.”

Review by
10/07/2014

“He was just very informative. He checked out everything and we found out it wasn't a leak. At least he looked at everything for me, so I appreciate that. He checked everything out to tell me it wasn't a leak. I assumed that it was one and he told me what it was. I would give them an A because he was really nice.”

Review by
10/07/2014

“They were really good. I've used them in the past and rental properties that I own and I've used them on my personal residence as well. Well I have general maintenance in that on my house for the heating and air and so that's primarily what I use them for and they have a plumbing division and I started to try and use them. I've got a complex rental house that requires significant changes and that to fix a few things and I had to do a little bit different approach than that, but they just came out and gave me an evaluation. I've been using them well over ten years now. I'll give them an A.”

Review by
10/07/2014

“He was very forthright with how the plumbing works so that I understood what was going on. He was a second opinion. I had had somebody come out and look at it and he told me he wouldn't even touch anything because the plumbing, nothing was up to code and such. The building's never been changed. It's not like the guy came in and changed everything. It's already been this way. We had somebody else come in and when he came in they said no, I'm not really sure what he was doing, but he went through and explained how it worked and how the flow of it worked. I chose them just because of truthfulness. Someone that had used him recommended him. I would give them an A+.”

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