PestNow
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

PestNow has received 4.7 out of 5 stars based on 519 customer surveys.
5
406
4
87
3
16
2
10
1
0
7th year as a Best Pick Call
"It is our mission that the PestNow name be recognized as a company that provides knowledgeable, trustworthy, and effective pest control services. We are devoted to our valued employees as well as the communities who welcome us."

Rusty Markland | COO
Company Information
Services Offered
PestNow offers residential and commercial termite and general pest control, including but not limited to ants, bedbugs, bees, wasps, crickets, roaches, rodents, spiders, ticks, fleas, and mosquitoes.
Warranty
The company offers a variety of pest and termite control warranties.
Company History
Formerly known as Superior Pest Management, PestNow was founded in 1995 by Frank Bowers, Tony Bowers, Mark Tatum, and Joe Hamilton. The company's founders continue to run day-to-day operations.
Distinctions
PestNow is a member of the National Pest Management Association and the Virginia Pest Management Association.
Employee Information
Employees of PestNow wear uniforms and undergo background checks.
Licenses
#4033
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

PestNow has received 4.7 out of 5 stars based on 519 customer surveys.
5
406
4
87
3
16
2
10
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2017

“I still see bugs and webs outside of my house. They sprayed for spiders and ants. There's one guy that used to come out, and I would grade him poorly until they started sending another guy. This last time, I guess the other guy that had given me his business card wasn't available that morning, and they sent the guy that I'm grading poorly last Friday. I was a little disappointed to see him, but I still let him come in and spray. He's just not a people person, and he just really doesn't seem like he likes his job. The other guy who I spoke with said that other people had similar experiences. I'd give them a C+ overall. There's one guy who I like. I wish I could see more of him because he explains stuff. He sprayed the window, which no one else has ever done, and he explained why he was doing that. I can't remember his name. Trying to schedule with the guy that you want on a day that you need is not always an option.”

Review by
10/02/2017

“I've been with them for a year and I've just renewed. I'm quite happy with them. I've got interior and exterior issues. They come regularly and on the schedule to spray. One time I had a little furry creature in my house. Furry creatures are not welcomed in my house. I called and then the guy was out the next day, put a trap, and I've not seen one since. So, very happy. They show up every time I've been home. Every time they come, it's been the same person. I like that. I like that continuity. I'd give them an A overall. I've already recommended them.”

Review by
10/02/2017

“They did regular quarterly pest control. They didn't do what they said they would do on the initial treatment. The man didn't even go in the basement. I called them to tell them, but the lady that answered the phone said that was not normal for them and that she would get a manager to call me back—never heard back. I would give them a D overall. I would not recommend them, but I would also tell people my experience with them.”

Review by
10/02/2017

“They've done indoor and outdoor pest services. They were a timely, friendly staff who came in. They always had the same guy so I kind of got to know him. He knew what our problem areas were, and our priorities. I did some looking around and cost wise they were where we wanted to be. I'd give them an A across the board. I'd recommend them.”

Review by
10/02/2017

“I've used them multiple times. They've worked on termites. They are responsive. I've had a couple of weird scenarios with them, and they are always on top of it. They show up on time. They do what they say they're going to do. I'd give them an A+. I'm very happy with them.”

Review by
10/02/2017

“They do regular pest control. They come and bait for mice. They're always very attentive to what you request and their turnaround time is really the best. When you call, within two hours someone is there to help us out with anything. I'd give them an A.”

Review by
10/02/2017

“We have little creepy crawlies that show up here. Now we have like ants and whatever, and they take care of that. They just do a general pest control. They're always very polite. They've always been very helpful. I would give them a B.”

Review by
10/02/2017

“They sprayed for cockroaches. Their friendliness and effectiveness made it a positive experience. It seems like they guarantee their work. If they need to redo it, they don't charge you an additional fee. That's pretty nice.”

Review by
10/02/2017

“They did the spraying on the outside of the house and checked for termites. Then, I had some spiders and mice, and they did that. The technicians were very thorough. He was here for quite a while. I would give them a B+.”

Review by
10/02/2017

“They did residential pest control. They just used technology for billing and email notifications. They just make it seamless. I would give them an A for the total experience. I'd be very likely to recommend them.”

Review by
10/02/2017

“They do quarterly maintenance. They come on time. They do a good job and since I had them coming to my house, there were no more pests. I would give them an A. I'd be very likely to recommend them.”

Review by
10/02/2017

“They did just regular, spraying, and maintenance kind of stuff. They were easy to sign up with, easy to cancel when we decided we didn't want to do it anymore, and responsive. I'd give them an A.”

Review by
10/02/2017

“They mostly sprayed around the front of the house, and they were always on time. They would send an email prior to the time when a technician would come out. I'd give them a B overall.”

Review by
10/02/2017

“They do quarterly pest control around the house. They show up and I don't have to worry about it. Aside from the first visit, I don't interact with them. I'd give them an A.”

Review by
10/02/2017

“They did basic outdoor preventative spraying. They are very easy to work with and I don't have to be home for their services to be applied. I'd give them a B+ overall.”

Review by
10/02/2017

“They responded very quick and had a flexible schedule. They're nice, and they answered some professional questions to give me the answers. I think it's a B+.”

Review by
10/02/2017

“We had an ant problem. They had good results and prompt service. They had friendly workers. It was a positive experience. I would give them an A+ overall.”

Review by
10/02/2017

“They sprayed the outside of the house. We don't have an active bug problem, but we're using monthly maintenance, and I would give them an A.”

Review by
10/02/2017

“They did outside pest control, around the perimeter. It was preventative. They just schedule and show up. I'd give them a B+ overall.”

Review by
10/02/2017

“I had a maintenance contract. I'd give them a B overall.”

Review by
10/02/2017

“I had a positive experience.”

Review by
05/19/2016

No review comments provided

Review by
05/19/2016

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Review by
05/18/2016

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Review by
05/17/2016

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Review by
05/17/2016

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Review by
05/17/2016

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Review by
05/17/2016

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Review by
05/17/2016

“Prompt , professional and thorough.”

Review by
05/17/2016

No review comments provided

Review by
05/17/2016

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Review by
05/17/2016

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Review by
05/17/2016

“I would have liked to know when Pest Now was coming to my house. They came on a Wednesday and I was off that Thursday - if I knew they were coming, I would have rescheduled to Thursday and then they could have sprayed inside and in the garage etc. I don't think I was notified on the date of their upcoming visit. Something to consider!”

Review by
05/17/2016

“Mac  came to check out a suspected mouse infestation. He was right on time and determined very quickly where the mice were coming from. He set out bait traps and sticky traps, but recommended getting the wall patched and vacuuming thoroughly. We vacuumed while he was there and he helped. He set a time to come back and check on the status of the mice in two weeks, and came on time then as well. Since I enrolled for a yearly program, Pest Now has since emailed me a time they will come do the spring check and spraying—very convenient.”

Review by
05/17/2016

“Overall as a company, a good one to work with. Complaints are that customer experience does vary widely between which technician will come to your house. Often the technician will not have read the notes, so it is up to you to remember what they came for, what they did last time, where every trap is, etc. Also, techs all have their own opinions, so each visit they might undo what the last one did and do it their way, and then the next guy will switch it back. We definitely have the ones we hope will show up and the ones we are disappointed or uncomfortable when they come. Overall, though, pests are managed, easy to make an appointment, they do come during the appointment window (though it seems to always be at the last 5 minutes).”

Review by
05/16/2016

“Not sure how well this is working”

Review by
05/16/2016

No review comments provided

Review by
05/15/2016

No review comments provided

Review by
05/15/2016

“Very friendly and accommodating to my schedule.”

Review by
05/14/2016

“Customer Service Rep was awesome!”

Review by
05/14/2016

No review comments provided

Review by
05/14/2016

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Review by
05/14/2016

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Review by
05/14/2016

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Review by
05/14/2016

“Great company! They come on time and warranty their work without question. I highly recommend Pest Now for both pest control and lawn care and maintenance services.”

Review by
05/14/2016

“He's not do good service I request I asking for anything he's not doing it I ask for butterfly at house he not doing it any service something very routine and he left he don't do it outside the house.”

Review by
05/14/2016

“Terrible service. Had a pest problem and called for service. Paid the charges and still had the same problem. Called back to report it and all they did was trying to upsell without coming out to check the problem”

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/12/2016

“My house was sprayed two times for ants and they are still having business inside the house. And my little bro is hating the ants when he sees them.”

Review by
05/12/2016

“Pest Now offers reliable, efficient service. They are fast to respond to service needs. Their technicians are proficient and professional.”

Review by
05/11/2016

No review comments provided

Review by
05/11/2016

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Review by
05/11/2016

“Best pest experience.”

Review by
05/11/2016

“They do a good job.”

Review by
05/11/2016

No review comments provided

Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

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Review by
05/11/2016

“Very good service. Arrived promptly, answered my questions, and did all that they said they would do.”

Review by
05/11/2016

No review comments provided

Review by
05/11/2016

“Pest Now is very professional. I have purchased a quarterly pest treatment. They perform the work and leave notice once it has been completed. No issues with the company. Always responsive when I need to contact them.”

Review by
05/11/2016

“I  like these guys. Started with them about 6 years ago, and have stayed with them since. Had cave crickets; they are gone now. The quarterly contract has worked for me. I've turned it off a few times, and they are there when I turn it back on.”

Review by
05/10/2016

“Great overall experience! Got the job done.”

Review by
05/09/2016

No review comments provided

Review by
05/09/2016

“Pest  Now is dependable and affordable. I shopped around and they were competitive. Their customer service was amazing. If at any time I have an issue they have a tech out to resolve the issue within 24 hrs. I highly recommend.”

Review by
05/09/2016

“This  company has done work for me or over a year. They have been prompt and friendly and I've had no issues with pests or rodents in my home. The notifications I get prior to them coming help me keep kids and animals in and near my home safe from exposure to chemicals too. I'm considering their lawn service.”

Review by
05/09/2016

“The pest service expert did not know how to address mice in the walls. Also they did not catch all the openings within and outside of my home. Different technicians provided inconsistent answers regarding how and where mice can enter the house from in and outside. When there was an odor of dead mice in the house they sprayed something that only masked the smell for 12 hours. Now the mice are back and I have to call for service again.”

Review by
05/08/2016

No review comments provided

Review by
05/08/2016

“They are always punctual and do amazing work. They are honest about what needs to be done and NEVER try to upsell. 1/1.”

Review by
05/07/2016

“When we moved into our house last summer, the house had cockroaches and spider crickets. After two treatments, the bugs were gone and haven't come back. We will continue to have quarterly treatments because our house is surrounded by trees. I have been pleasantly surprised by how effective Pest Now's services are and they provide great customer service support .”

Review by
05/05/2016

“I am very happy with Pest Now as far as their performance goes, the only thing I would work on them is to be able to reach the place for treatment on time. They give a two hour window to the work, but I have had instances where they reached after their allotted time to us. Otherwise they are extremely professional when it comes to work.”

Review by
05/05/2016

“We called them to help us figure out what creatures were scratching in our walls. They treated for mice and kept coming back, never catching any mice. After a few weeks of absolutely no help or troubleshooting we called a different exterminator who instantly recognized the problem as rats and treated the problem aggressively and with great expertise. I found Pest Now to be lackluster. Polite and nice, but totally ineffective at solutions.”

Review by
05/05/2016

No review comments provided

Review by
10/26/2015

“We use a company called Pest Now. They do pest control for us and I’d give them an A.”

Review by
06/08/2015

“I think it's quarterly. Their customer service is good. I'm satisfied. I've been with them for probably 10 years so I'm satisfied. I would give them an A.”

Review by
06/04/2015

“We use Pest Now. I would give them an A rating. They do routine stuff. They show up on time, price is good, they're friendly and pretty reliable.”

Review by
06/04/2015

“I think it's a national chain. They were not the most overall cheap but they were on the cheaper side. What was really attractive to them based on my situation was that they would do a really affordable year contract. The base was four installments and four treatments but in addition to those, I have easily just finished that first-year contract so I had the four standard quality treatments but I had easily 10 additional treatments between those. They have all been covered 100%. The customer service is good. I think his family moved so the guy that I've been typically dealing with every time is gone but the gentleman that I've seen since knocks before he enters. They take their shoes off and put little booties on if they go through the house so they try to minimize the dirt and the dust. They explain what they're doing. You could probably ask a lot of questions and they're always patient to answer them and sort of explain what they're doing. I also considered the toxicity of the chemicals and ultimately, the stuff gets very complex. I think they did at least a good job. They kind of explain the chemicals they use and the chemicals they don't use. I'd give them an A. It's been good to deal with them.”

Review by
06/02/2015

“We have Pest Now. They're fine as well. They're very reliable, they do all of the scheduled services on time and seem to be knowledgeable. They do the routine stuff. I would give the company an A rating.”

Review by
06/01/2015

“I use Pest Now. I've been very happy with them throughout the years. Their customer service is very good. They show up on the appointments when they're supposed to. They conduct their service, they're pretty good about calling you and letting you know if you're quarterly service is due or overdue. Especially when you have tenants, and the tenants aren't overly religious about calling in when they need pest service. So they're pretty good about following up and making sure that the quarterly services get done. I would say they're pretty top notch. I use them for termites as well. Their visits depend, on a quarterly type of thing when you're on a maintenance plan where they'll come out and do whatever you ask. Some properties they don't want them spraying inside, they'll only spray exterior. Some folks want interior spraying, they'll do that. It's all the same price, it doesn't matter. As far as termite goes, they'll give you a recommendation in regards to what needs to be done for termites, they'll treat for termites. Then they'll renew every year and come out and reinspect and apply chemical if need be for termites that might come back. Sometimes their prices are a little higher than others and some people complain about that. Since I can't use price, they might receive an A rating.”

Review by
05/05/2015

“They admitted when they made a mistake. They came in and they explained what they were doing and what we should look for. I think the price was pretty fair. The fellow who came in was a congenial, trustworthy looking fellow. They just sprayed for insects. I would give them an A-, but that's only because they came to the house once and sprayed outside when I really needed them to come spray inside. When I called them and told them, they sent the bill pretty fast. I saw it on my phone, and I called them and said, 'Hey, I got the bill,' but I don't know why the guy didn't go in for the service. He didn't think someone was there because the car wasn't there, but I, in fact, left someone there. They acknowledged that they made a mistake. They came out the next day and sprayed indoors, and I'm happy. I don't see any insects which is why I really called them. I'd give them an A.”

Review by
05/05/2015

“They did a few different things. I had some other people out to treat a termite issue we were worried about. We were trying to go a little bit greener, a lighter route, and PestNow said that whatever amount of treatment we wanted to do or not do was great. They met us on our own terms and said they could do as much or as little as we wanted—the guy I spoke with even made a custom-made program, and instead of giving us a full pest contract, he gave us half the price, just to deal with the rodent issue. We weren't interested in having the quarterly bug spray. Basically, they were flexible and respectful. I felt like they customized a package for us that no one else had offered to do. I'd say they're an A+, and they were fantastic.”

Review by
05/05/2015

“The gentleman who came was really nice, and I felt he explained what he was going to do very well. He was professional—having said that, I do still see some ants in the house. I was going to call them again and get them to come and spray again, but the gentleman was very professional. He told me that if I saw ants, I can call him and he will come again. They sprayed for insects inside the house and outside the house—plus, they did the mosquito guard. I chose them because the previous owner used them, so they already serviced the home that we had just bought. I would give them an A-, only because the treatment wasn't as effective, but they did tell me that they would come again and spray again, if I'm still seeing insects.”

Review by
05/05/2015

“I found their service at a very affordable rate. The guy who came in explained everything—they were really good at explaining things. They did a good job. They came around a month and a half ago. Their customer service was OK, but not really great. When I called, I asked for certain services—one is for year-round pest control and the other one was for the termite control. The guy inspected my house for free, and he dropped in his suggestions about what kind of treatment I need. When I called them to ask if I can do a 12-month payment or something, the lady I talked to didn't know much about it, so she just went back and forth—it took a long time. Overall, I would give them an A.”

Review by
05/05/2015

“They came out and sprayed for bugs. They got rid of most of the bugs. I still see a bug or two but it's that time of year so they got it under control. I sent them a message saying that it's been quite a while and I haven't seen them out and they said that my subscription ran out. I told them to check again because I thought they were mistaken and they were like 'Oh yeah, you renewed it months ago and we've not been servicing you.' They did the job properly but they kind of dropped the ball on keeping the service up like they were supposed to even though I paid for it. It was OK. I'd probably have to give them a B because of the issue that they had.”

Review by
05/05/2015

“They've been here a couple of times, and they seem to do fine. The folks they send out are professional and polite, and they seem to know what they're doing. Whenever there's been an issue, they've come back to readdress it. The primary thing that they've been here for is ants, so they treated inside and outside for ants. Actually, they were just here today because I noticed some termites in front of the house. They did an inspection and confirmed the presence of termites, so they're going to be coming back to treat those. I'd give them an A.”

Review by
05/05/2015

“They only sprayed the front of our townhouse because they said the back was locked, which the lock isn't always on so I was confused with that. They're supposed to come back tonight. I had to schedule another spraying. Their customer service wasn't bad. It took her a little bit to get back to me just to get a date and time that worked for me because I'm expecting so I can't be home all the time right now so I had to coordinate with her with that, but it was OK. Overall, I would probably give them a C. For the price and the work that's given, I don't think it's really worth it. We're looking to cancel after our contract is up.”

Review by
05/05/2015

“They were able to come out pretty quickly and work on my house, and then they were there and they were in and out. The job was for an ant problem, and the ants have definitely gone away. There were ants in our kitchen. They were actually referred to me by my step-mom. I would say they're an A.”

Review by
05/05/2015

“I still have ants. They keep coming out. They don't complain about it. They don't charge me more. They treat for ants and spiders and whatever else. They do both the inside and the outside. They get a B rating.”

Review by
05/05/2015

“It was fine. They were quick and responsive. They sprayed for ants, and the customer service was fine. They were recommended by one of my partners, and I would give them an A for what they did.”

Review by
05/05/2015

“I think they’re good. The exterminator came to spray some roaches, and he made sure everything was fine. I think one of my sisters used them before. I'd give PestNow an A.”

Review by
05/05/2015

“PestNow did ant control. What made the experience positive was the person who came. He listened, and he knew what he was doing. They had great customer service. They deserve an A.”

Review by
05/05/2015

“They were prompt and courteous. They had to set up mouse traps. A friend recommended them. I think I'd give them a B.”

Review by
05/04/2015

“It went really well. They came, they did what they needed to do, they were friendly and neat, and they went on their way. They spray for pests. I would give them an A.”

Review by
05/04/2015

“They were helpful, quick, and efficient. They do annual pest maintenance just to make sure that nothing comes in. They're an A-grade company.”

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