CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 110 customer surveys conducted through GuildQuality.
5
84
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16
3
6
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2
9th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
Technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#32673

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 110 customer surveys conducted through GuildQuality.
5
84
4
16
3
6
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”

Review by
01/08/2021

“Always professional and courteous.”

Review by
11/20/2020

“The included and unlimited follow up appointments are helpful, especially considering we eventually got a visit from Edward Singletary, who took exceptional care in examining the house thoroughly and thoughtfully, and made us feel more confident that the issue could be resolved.”

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/17/2020

“I am a satisfied customer. CroppMetcalfe has provided outstanding service. They are very professional. I strongly recommend them.”

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

“They were quick and efficient.”

Review by
11/11/2020

“CroppMetcalfe associates have always been a great asset for your company. They work efficiently, helpful, clean and friendly. Everyone whom has done work for us have been so pleasant. I do not hesitate to call when something needs attention. Keep up having such good people working for your company. I hope they are compensated well-they deserve it.”

Review by
11/06/2020

No review comments provided

Review by
11/05/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

“We are quite pleased with our representative. He is always very professional and concerned about our building needs. He has been able to resolve all of our issues so far as well as offer suggestions for maintaining our building.”

Review by
10/22/2020

“They did what they were supposed to do.”

Review by
10/22/2020

“The whole process, I never have to call them they come as expected and I don't have to beat home.”

Review by
10/22/2020

“Johnny the pest control tech is very professional, respectful and he gives awesome customer service.”

Review by
10/22/2020

“I would like to recognize the technician.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“The first guy who came and worked in my attic went above and beyond. He took out the animals and he was unbelievable. He was encouraging and totally committed to the job. He was here to give me the quote to sign and he never disappointed me.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
10/19/2020

No review comments provided

Review by
10/15/2020

“keep up with the good works”

Review by
10/14/2020

“Great service”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“He was courteous and professional.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/15/2019

“They are good.”

Review by
10/15/2019

No review comments provided

Review by
10/14/2019

“They did meet my expectations.”

Review by
10/03/2019

“CroppMetcalfe is a great company. They really helped me.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

“The guy who came out, Andrew, was exceptional. He answered all my questions and made sure to take the time to ensure I understood everything well.”

Review by
10/01/2019

“I loved the quality and thoroughness of their inspection.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“The technicians are easy to reach, responsive, and consistent. They get back right away and are just amazing.”

Review by
09/28/2019

“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”

Review by
09/27/2019

“Everyone that I have come in contact with has been very professional.”

Review by
09/27/2019

“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”

Review by
09/24/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Pest control workers did good job.”

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“I would like to recognize the technician. He did a great job.”

Review by
09/21/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“CroppMetcalfe did a good job and got rid of the bugs.”

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

“Responsive and expert service”

Review by
09/18/2019

“Everyone who has come here over the years has been excellent”

Review by
11/15/2018

No review comments provided

Review by
11/12/2018

“When I call about my heating and air they come out the same day. This is very important when you have ac problems.”

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“I was most satisfied because they took the contract with the other company they bought out very well. Not only did they do the termite and pest inspection but they also made recommendations on prevention as well.”

Review by
11/12/2018

“I was satisfied with the workmanship of the master shower.”

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/29/2018

“They met or exceeded my expectations in every area.”

Review by
10/29/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/22/2018

“They met my expectations. They just went down in the cellar under the house to check for termites.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I would recognize our last service person. He was just very thorough, communicated very well, and went the extra mile.”

Review by
10/18/2018

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

Review by
10/18/2018

“I am most satisfied with the fact that the prices seem to be okay and they are reliable.”

Review by
10/17/2018

No review comments provided

Review by
10/16/2018

“The tech that came out this time was the only time they did a good job.”

Review by
10/16/2018

No review comments provided

Review by
11/14/2017

“Crop Metcalfe always does a good job. They were doing pest control for me. I'd give them an A+. They did a good job.”

Review by
11/14/2017

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. Crop Metcalfe deserves an A+.”

Review by
11/14/2017

“I guess it was OK. The service was fine—but it didn't get rid of my problem with the mice, and they put traps down. But I did the same thing, and nothing was caught or anything. So, I think I wasted my money on that. I guess I'd grade it about a B.”

Review by
10/20/2017

“Crop Metcalfe did pest control. I would rate them good. Customer service was good, but on certain occasions they mismanaged the appointments, so that's why I'm saying good. At least they get the job done.”

Review by
10/18/2017

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give Crop Metcalfe an A+.”

Review by
10/18/2017

“I love the way the silver plan that we're doing is set up. They send me an email reminder that we set your next appointment up for this date. Very easy if I needed to change it—which I did have to change it this time—and it's very easily handled. They did real good. They have done pest control for us. I'd grade it A+.”

Review by
10/18/2017

“I had no complaints with Crop Metcalfe. I would recommend them. They did routine service for pest control.”

Review by
10/11/2017

“We called Crop Metcalfe out at the beginning of the summer, because we had some issues with mosquitoes and wasps, and stuff like that. There was a wasp nest, and there were some mosquito issues. I would say it was an A. The person that they sent out was very knowledgeable. They were very, very informative about the kind of pests that we were dealing with, and they were very, very informative about telling us the best way to go about treating them. They weren't like in a big rush, rushing or anything like that. They took their time and explained, and they laid out the different options that we would have to treat the pests that we were calling about. So, I would give them a high rating. I would say they're a good company, and the worker that they sent out was a good worker.”

Review by
10/11/2017

“Just the people themselves made it positive. I had pest control. I would say I'd give them about a B. One of the technicians—just the whole process—there's only so much they can do.”

Review by
10/11/2017

“What happened was they deal with the house on the corner, and when they dug up the ground, we had mice. We just had field mice—you know I would see one every now and then and everything, and I paid them all of this money to get rid of the field mice that were coming in my house. So, we put bait boxes all around my yard and all around outside, and I still had mice. I've contacted them. We go back and forth. I'd give them a D. I would never use them again.”

Review by
10/09/2017

“Crop Metcalfe came out on a regular basis, and they kept up with the service, calling me, informing me when they were there, and they helped the situation I was going through at the time. They helped me out a lot with that. They would come out and put down spray for, at the time, where I used to live; I don't live there anymore. We had mice and roach infestation, so they would come out, put down traps, and spray the chemical spray. Then they would leave us some traps, and then they would also treat the outside perimeter of the house. I would give them an A+. They came on time and everything—whenever they were supposed to come.”

Review by
10/09/2017

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

Review by
10/09/2017

“The gentleman who came out worked very diligently and did the job extremely well. He was very knowledgeable. He did a termite service. It was an A+. I was really impressed.”

Review by
10/09/2017

“We've been dealing with Crop Metcalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

Review by
10/09/2017

“They came, for the most part, when they were supposed to. They did pest control, so spraying for mosquitoes and doing like a couple times a year—just spraying around the house for various bugs. I'll give them a B.”

Review by
10/09/2017

“Just, like, the service was not as effective as I thought it would be. I got mosquito spraying, and for almost every treatment, it only lasted maybe two weeks and they recommend thirty days between each treatment—so by the middle of that time frame, it was as if they didn't do anything. And then the other thing was the scheduling—they were supposed to come out one day, and they sent me emails to say that they couldn't make it; they would come back the next day, when in fact they couldn't come back. It took a whole other month for them to come out, so rather than prioritize my service because they missed it, they just folded it into the regular rotation for the following month—which meant that I didn't get the service at the scheduled time, and I just got bumped to the next month. I'd give them a C+.”

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/17/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/10/2016

“They preschedule all my pest control appts, leaving the onus on me to reschedule if the time doesn't work for me (i.e. I want to be home so I can let them into the house/attic). The last time I did call and schedule a visit that worked for me, they cancelled the morning appt due to a technician injury, offered to reschedule for the afternoon, which I accepted, but no one ever showed up and since they weren't supposed to come until after 5pm, they weren't even around for me to call and complain to!”

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