CroppMetcalfe
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 93 customer surveys conducted through Our Research Partners.
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10th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including mosquito, bedbug, and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
Technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#32673

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 93 customer surveys conducted through Our Research Partners.
5
77
4
5
3
4
2
3
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/28/2022

No review comments provided

Review by
09/22/2022

“Overall the company does excellent work.”

Review by
09/11/2022

No review comments provided

Review by
09/06/2022

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Review by
09/04/2022

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Review by
09/04/2022

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Review by
09/04/2022

No review comments provided

Review by
08/31/2022

“I had been using the Company for almost 28 years, responsible and Professional, each visit to my home, their Staff always treat me with courtesy. I will always recommend the Company.”

Review by
08/08/2022

No review comments provided

Review by
11/04/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
10/30/2021

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Review by
10/30/2021

No review comments provided

Review by
10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by
09/28/2021

No review comments provided

Review by
09/13/2021

“I have been using Cropp Metcalfe for Electrical, Plumbing , AC, Heating and Pest control. I have not been disappointed or concerned about their professionalism once.”

Review by
09/13/2021

“We have been using CroppMetcalfe for many years. We've had many of their technicians come to our home for services (HVAC and Pest Control). All of them have been courteous, well trained, and thorough. Our most recent experience was no different. The techs came in, called us when they arrived, and performed the HVAC routine maintenance procedures quickly and thoroughly. They even spent some time teaching us about the water detection device that we had installed some time ago, but had forgotten our lesson from back then. And their back office (appointments/billing, etc.) are also great. Their system must be amazing because they pull up your information in no time, can see what you've had done recently, and make suggestions based on your past work. They're not pushy, just trying to give great service, and they DO!”

Review by
09/13/2021

No review comments provided

Review by
09/11/2021

No review comments provided

Review by
09/08/2021

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Review by
09/06/2021

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Review by
09/06/2021

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Review by
09/02/2021

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Review by
09/02/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“The two gentlemen who did the job were on time and they did a very professional job.”

Review by
09/01/2021

“We have the pest control silver packet, it is great. The team members who come to our house always call to let you know when they will arrive, upon arrival they are dressed professionally. We have gotten to know several of the team that services our area.it is as if you have your own private company servicing your home.”

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“Maybe for someone who isn't a landlord, but definitely not for someone who is.”

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“Pest control, yes. Plumbing no.”

Review by
09/01/2021

No review comments provided

Review by
01/21/2021

“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/08/2021

“Always professional and courteous.”

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

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Review by
11/20/2020

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Review by
11/20/2020

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Review by
11/17/2020

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Review by
11/17/2020

“I am a satisfied customer. CroppMetcalfe has provided outstanding service. They are very professional. I strongly recommend them.”

Review by
11/16/2020

No review comments provided

Review by
11/11/2020

No review comments provided

Review by
11/06/2020

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Review by
11/05/2020

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Review by
11/04/2020

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Review by
11/04/2020

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Review by
10/22/2020

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Review by
10/22/2020

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Review by
10/22/2020

No review comments provided

Review by
10/22/2020

“CroppMetcalfe pest control service is excellent. I have been using this service for over 20 years.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

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Review by
10/21/2020

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Review by
10/21/2020

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Review by
10/21/2020

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Review by
10/19/2020

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Review by
10/15/2020

“keep up with the good works”

Review by
10/15/2020

“I haven't had an inspection this year with CroppMetcalfe”

Review by
10/14/2020

“Great service”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“He was courteous and professional.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/03/2019

“CroppMetcalfe is a great company. They really helped me.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“The technicians are easy to reach, responsive, and consistent. They get back right away and are just amazing.”

Review by
10/01/2019

“I loved the quality and thoroughness of their inspection.”

Review by
09/28/2019

No review comments provided

Review by
09/27/2019

No review comments provided

Review by
09/27/2019

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Review by
09/24/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

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Review by
09/23/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“CroppMetcalfe did a good job and got rid of the bugs.”

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Responsive and expert service”

Review by
11/15/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

No review comments provided

Review by
11/12/2018

“When I call them about my heating and air, they come the same day.”

Review by
11/12/2018

“I've been waiting for the resolution to an overcharge problem for a month or more, and there has still been no resolution to it. CroppMetcalfe did some work that was unnecessary, and they admitted that. Before they told me that it was unnecessary work, there was an initial question with regards to if I wanted to have the overcharge be a part of the silver program. I said I did, and then they said they found out the work they did was unnecessary. I sent them a letter and talked to them on the phone, and I have not heard back from them. The letter said, "You did unnecessary work, and now you want to charge me for the work and labor. I don't want you to keep my money if you did unnecessary work." They called about coming to check for rodents. I indicated that they didn't have to get clearance from me to do it. They can just call me and say they are sending a technician at a specific time. It has been a couple months, and no one has been by to check for rodents. I haven't heard from the man I sent the letter to about the money. I shouldn't have had to make the payment. I am very disappointed with CroppMetcalfe. With the additional plumbing situation that I wanted them to take a look at, no one has been out here. It has been about 6 months, maybe a little less. I indicated what we wanted them to do was check the plumbing in the same area, and they haven't been back months.”

Review by
10/31/2018

No review comments provided

Review by
10/29/2018

No review comments provided

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