CroppMetcalfe
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 519 Surveys
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 519 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers residential and commercial termite and pest control treatment and prevention services, including bedbug and stink bug services, wildlife removal, and rodent exclusion.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the National Pest Management Association (NPMA).
Employee Information
According to the company, all technicians are rigorously trained and have an average of 15 years of field experience. CroppMetcalfe employees wear uniforms and drive fully stocked vehicles.
Licenses
#29897
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The gentleman who came out worked very diligently and did the job extremely well. He was very knowledgeable. He did a termite service. It was an A+. I was really impressed.”

“We called CroppMetCalfe out at the beginning of the summer, because we had some issues with mosquitoes and wasps, and stuff like that. There was a wasp nest, and there were some mosquito issues. I would say it was an A. The person that they sent out was very knowledgeable. They were very, very informative about the kind of pests that we were dealing with, and they were very, very informative about telling us the best way to go about treating them. They weren't like in a big rush, rushing or anything like that. They took their time and explained, and they laid out the different options that we would have to treat the pests that we were calling about. So, I would give them a high rating. I would say they're a good company, and the worker that they sent out was a good worker.”

“I love the way the silver plan that we're doing is set up. They send me an email reminder that we set your next appointment up for this date. Very easy if I needed to change it—which I did have to change it this time—and it's very easily handled. They did real good. They have done pest control for us. I'd grade it A+.”

“They were always responsive when I call. Their technicians always were well dressed, well mannered, clean, and professional. They do heat and air work for me. They've installed new units. They do pest control for me, and I also have a plumbing contract with them. I give them an A+.”

“I've used them on numerous occasions. They're professional, they're courteous, they come when they say they're going to come, and they're very clear in what they're going to charge. I have pest control, and they've done plumbing. CroppMetCalfe deserves an A+.”

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give CroppMetCalfe an A+.”

“CroppMetCalfe always does a good job. They were doing pest control for me. I'd give them an A+. They did a good job.”

“CroppMetCalfe came out on a regular basis, and they kept up with the service, calling me, informing me when they were there, and they helped the situation I was going through at the time. They helped me out a lot with that. They would come out and put down spray for, at the time, where I used to live; I don't live there anymore. We had mice and roach infestation, so they would come out, put down traps, and spray the chemical spray. Then they would leave us some traps, and then they would also treat the outside perimeter of the house. I would give them an A+. They came on time and everything—whenever they were supposed to come.”

“We've been dealing with CroppMetCalfe for over 25 years, so I wouldn't if I wasn't satisfied with the service. They do our HVAC and also pest control. I'd give them an A.”

“I had no complaints with CroppMetCalfe. I would recommend them. They did routine service for pest control.”

“I have used CroppMetcalfe's services for many years, and I do not have any intention to change them. I have been very satisfied with them in every respect.”

“CroppMetcalfe performed my mosquito control services around my home. They were excellent and effectively eliminated my mosquito problem—A+.”

“Excellent, caring technician. Courteous and neat. Very punctual and thorough—A.”

“Best service company I deal with—A+.”

“They are a pretty good company. I've been using them now for nearly a decade.”

“The tech was very professional, and he fixed the problem promptly.”

“The service provided was very good but seemed lengthy, with little explanation as to cause.”

“The job was just a checkup. I thought that the guy who came was very efficient and a nice person. CroppMetcalfe bought the company that we were dealing with. I'd give them an A.”

“I like CroppMetcalfe, and I'd recommend them.”

“We're regular customers of theirs, and we can always get good work out of them.”

“They're very punctual and accurate. We have a seasonal contract. We've been with CroppMetcalfe for several years, and I certainly would recommend them.”

“I have an HVAC service plan, a pest control contract, and a plumbing contract with CroppMetcalfe. They're always very responsive, and the guys who come to the house are friendly. I never have to worry about them being in our house, and they always clean up after themselves. It's great. They get an A+.”

“The gentleman from CroppMetcalfe is an outstanding serviceman. I always ask for him, and I never have any complaints at all. I'd give them an excellent, outstanding rating.”

“CroppMetcalfe provides my pest control service, and they also service my heating and air conditioning units. They're very good; they're always on time, and the work is done quickly and very satisfactorily. I've been using them for well over ten years.”

“They're fast and efficient. We have a contract with them, and I would recommend them. I would grade them as an A.”

“CroppMetcalfe does our termite inspection. We've had it for a number of years, and I've been satisfied. The inspector was very pleasant, and as far as I know, he did an adequate job. When we bought the house, the son of an office mate of mine had the company, and then he sold it to CroppMetcalfe. I'd give them an excellent grade.”

“They do a lot of work for me. They work on my heating and my air conditioning system, and they do my extermination for bugs. They show up on time, they do what they're supposed to do, and they get the job done. They're polite. I went with them because they were recommended to me. They get an A from me.”

“We had some pests in the house, and CroppMetcalfe came out and put traps in there periodically. Now, we don't have that problem anymore. They were recommended by our realtor. They're worthy of an A.”

“I think we use them for our yearly termite inspection. They bought out the company that I used to have. I would give them an A rating.”

“I have a contract with CroppMetcalfe, and I had an excellent experience with them. I use them for everything. They do our pest control; they spray inside and outside. They are wonderful. I have been using the company for pretty close to eight years or longer. I would give them an A+.”

“The person from CroppMetcalfe is very courteous and very thorough. They did a termite inspection for me, and they do regular termite maintenance. I've been using them for two years. I've never had any issues with the company, and I've never seen any termites. They deserve an A.”

“CroppMetcalfe was on time and professional, and they were courteous during the visit. They did a termite inspection for me. I was very happy, so I'd give them an A.”

“It's a company that's about its business. They do for me what I need done. They do fumigation. The customer service is excellent. They're number one in this area.”

“They do pest control, plumbing, heating, and air conditioning. They're very good. They're on time, and they get everything done very well. I've been using them for years. I have to give them an A+.”

“They're fine. They service our heating and air conditioning, and they also do our termite inspection. I've been using them maybe eight years. They earned my trust way back when they replaced the system. I'd give them an A+.”

“I have used CroppMetcalfe for a few different things. I think they worked out pretty well. I have had my heating and air conditioning contract with them for probably ten years. I just signed on for them to do my yearly pest control inspection, too. I guess they would get an A. They do fine work.”

“I have one of their service policies, and I've been with them since about 2002. I've always been really happy with them. They're responsive, call when they say they're going to call, and show up when they say they're going to show up. I have two contracts with them now. One is for termites, and then the other is heating and air. They did an inspection for the termites. It's one of those where they come and check once a year just to make sure you don't have termites and then treat them if you do. So they didn't have to do anything, but then I had some insects swarming on my house within a couple of days, so I called them back just to make sure they weren't termites. They came back out, no charge, so I was really happy with that. They also installed my heating and air system. I had used them at my other house before I moved and had always been happy with their work, so I continued to use them. They offer competitive service and are very reliable. I'd give them an A.”

“We've used CroppMetcalfe for about two years. They follow through, and the service we get from them is very good. They take care of our heating and air conditioning, and they also do our pest management. We used other companies, but we weren't satisfied. Our neighbors recommended CroppMetcalfe to us, so we called them. They're an A++.”

“We've been using CroppMetcalfe for 14 or 15 years. They do pest and termite control for us. They're one of the best—A+.”

“CroppMetcalfe was fantastic—the best company I've dealt with. They send someone out right away when I call. They're friendly, and I can trust them. The whole experience was great. They do pest control maintenance for us. I love them—they're phenomenal. I'd give them an A+.”

“The work went fine. CroppMetcalfe did A+ work.”

“CroppMetcalfe has been good. When they say they’re going to show up, they show up. They’ve been very good to work with—an A grade.”

“They are punctual. We use them for regular service, and they don’t need to be reminded to come out. I haven’t had any pest problems since I started with them. So, I have no reason to complain. I would say they’re an A.”

“Everything has gone well with CroppMetcalfe. They just did one job for me. They were courteous, on time, and everything worked fine. The job I had required more than one visit—I think they were out twice—but it was fine, not a problem; I never had to call them back once the work was finished. They did a fantastic job. I didn't have any problems with them. I would give them an A. They did excellent work for me.”

“They did a great job. They are always on time—one of the few companies that they’ll say that they are going to be here between this time and that time, and they are actually there. That's the most important thing. We have a contract with them for maintenance for our A/C and pest control. I’ve had no disappointments with them. I’ve been with them for quite a few years. They get an A.”

“I got treatment for termites, and the guy did a good job. I would consider using them again; I would grade them an A.”

“They've done several things. It's a general contract we have where they're out every year, but about three years ago the installed new heating and air condition units. I thought that was good. Then most recently this year they did an anti-stink-bug treatment of the house and darned if it didn't work. We haven't had any issues. I mean, almost literally none getting into the house, and I had been killing four or five or six a day prior to that. Maybe they went into hibernation or something, but I still see them outside, but they sprayed something around all the windows, and it worked. I'm quite pleased with CroppMetcalfe.”

“We have contracts for our furnace and air conditioning with them, and I thought they were reputable, and so I thought I would give them a try for the pest control. They were lovely. They came and explained everything. They even gave me their cell phone number to call them if I had questions. They came the day they said they would. They did all the work. They did a great job. I did the ant control and the termite control, and the ant control was really for one month, but I haven't had any ants. It's been the best spring and summer of my life.”

“Everything went perfectly. I liked that they were extremely professional, thorough. Very punctual. When they say they will be there, they are there. They know their business—they have expertise. It's been an absolutely positive experience working with CroppMetcalfe. They deserve an A+.”

“They've done a good job. They've done pest control. They've come out for emergencies and routine maintenance. The emergency was stink bugs. They got rid of them, and then we signed up for a contract, and thus far the bug problem is normal. It's as normal as it can be. I mean, they're not going to go away permanently, but the issue that we were having is not happening anymore. I would give them an A grade.”

“We thought there was an animal in the furnace vent, and he went and opened up the furnace and verified that it wasn't there anymore. So, I didn't have to get any work done. It was just a checkup, really. The guy was fine. We had no issues.”

“It was good job. I got termite treatments four months or six months ago, and the man said, ‘I don’t see anymore.’”

“CroppMetcalfe was OK. They didn't try to get me to do anything that didn’t need to be done. I thought I had termites, but they came in and did a pretty good search and said I didn't have any termites. I'd give them an A.”

“CroppMetcalfe has been fine. They do our regular service.”

“I was very impressed. They did a good job, and I'm happy with their services. They killed ants. That's all they did for me, and that was sufficient, and they did a nice job. And it was reasonable. I'm very happy with their services. It was pretty much an emergency, and it was a good response.”

“They came in and sprayed my apartment. This is my first time using them, and it seems like it's OK right now.”

“It must have been fine, because my wife didn't complain. We have no complaints—trust me, I would have heard about it. I'd give them an A.”

“The work they do is fine. I have a pest control contract with them. They just do what I ask them to, and that's what they should be doing. We've used them for about six months, and so far I don't have any complaints.”

“They were great. Very responsive. I think I have a contract with them. Great to work with.”

“They are very good, very good. We had stink bug pest removal, and they did the windows. They put some treatment in the windows inside and outside, and they came like two or three weeks later and they checked and put a little bit more. It was fine. Everything is perfect. Every three months they are going to come back.”

“I've used CroppMetcalfe for just a one-time kind of thing where I need something done, and they came out. They were fine.”

“I initially called them for a stink bug infestation in my new home, and they took care of me right away. I think it was the next day they had somebody out. They were quick, efficient, courteous. So I'm happy with them.”

“I think we have the contract with them for a whole year, and then they come in every quarter or so. I think it's going well. I think I would recommend them to other people.”

“I had work done by CroppMetcalfe. It worked out very well. They're currently doing pest control. They've done routine maintenance and emergency service. It was for rats. They were very responsive. They're effective. They're prompt. They treat me as though I can understand what they're talking about, and I really like that. They are very courteous, and I like that as well.”

“CroppMetcalfe has been great. We've been very happy with them. They've been responsive when we needed their help, and they set up and get to their regular appointments on time. We signed up for an annual pest plan with them, so they come for quarterly treatments, and then they also come when we have specific issues. I would absolutely recommend them.”