Critter Control
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Critter Control has received 4.3 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
80
4
17
3
10
2
3
1
8
10th year as a Best Pick Call
"We've been in business since 1984, and we offer guaranteed exclusion repairs to prevent animals from re-entering your home, removal and replacement of contaminated insulation, and an innovative gutter protection system. We're here to offer you protection and peace of mind."

Company Representative
Company Information
Services Offered
Critter Control handles nuisance wildlife that includes, but is not limited to, flying and gray squirrels, raccoons, coyotes, foxes, rats, mice, opossums, snakes, bats, birds, moles, beavers, feral cats, dogs, and hogs. The company also treats for bees, yellow jackets, wasps, hornets, roaches, bed bugs, ants, spiders, fleas, ticks, millipedes, centipedes, earwigs, and other insects. Critter Control also offers dead animal removal.
Services Not Offered
The company does not treat for termites.
Company History
The national company was founded in 1984 and now provides services in 26 states.
Employee Information
All employees must pass background checks and drug tests. The company's technicians wear uniforms, and Critter Control has a dedicated team that provides 24-hour service for wildlife emergencies.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
TPCL #570674

Compiled Score:

Critter Control has received 4.3 out of 5 stars based on 118 customer surveys conducted through GuildQuality.
5
80
4
17
3
10
2
3
1
8
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/21/2020

“I would definitely recommend Houston Critter Control to a friend. They helped me out of a very stressful rat situation!”

Review by
10/21/2020

No review comments provided

Review by
10/20/2020

“Good work, lousy communication”

Review by
10/13/2020

“They told us what to do, put the appropriate things in, and as long as we didn't have critters I was happy.”

Review by
10/13/2020

“The guy that came out to do the refill and recheck the areas did well.”

Review by
10/13/2020

“They resolved my problem.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“The customer service is not good, but I am likely to recommend them because they provide services that other people don't.”

Review by
10/07/2020

“Performed as asked”

Review by
10/05/2020

No review comments provided

Review by
09/26/2020

“Very professional. Excellent - good follow up. We highly recommend.”

Review by
09/26/2020

“All met expectations except for being unable to solve the problem outlined in #13. For this reason I would be hesitant to recommend Critter Control.”

Review by
09/26/2020

No review comments provided

Review by
09/25/2020

No review comments provided

Review by
09/25/2020

“After 10 months into my Critter Control contract, I still have rats,”

Review by
09/25/2020

“They did not live up to any of the sales mans promises.”

Review by
09/25/2020

No review comments provided

Review by
09/25/2020

“Ashley has done a great job. Not pleased with anyone else. Still waiting for David to call.”

Review by
02/10/2020

No review comments provided

Review by
01/20/2020

No review comments provided

Review by
01/15/2020

“Brad did an excellent job and was very nice.”

Review by
01/14/2020

No review comments provided

Review by
01/09/2020

“Norman Wills”

Review by
01/08/2020

“The most recent Whitney is delightful,.she even responded to my text when she was on vacation and let me know she'll address when she returns; I appreciated that a great deal.”

Review by
01/06/2020

No review comments provided

Review by
01/04/2020

No review comments provided

Review by
12/22/2019

“Charge too much and tried to double bill me for extermination services”

Review by
12/19/2019

“Josh was our tech and we were very pleased with his work. He had accomplished what we wanted done getting rid of squirrels in attic. He was promoted and we didn't need TruTech services.”

Review by
12/17/2019

No review comments provided

Review by
12/15/2019

“They responded quickly both times I needed help.”

Review by
12/13/2019

“Lee Sheldt, Technician”

Review by
12/12/2019

“I'd like to recognize Norman for his exceptional service.”

Review by
12/12/2019

“They come out when they say they will and they performed all the work they said they would do. Everything is going according to plan.”

Review by
12/12/2019

“They were all good.”

Review by
12/12/2019

“They did what they said they were going to do.”

Review by
12/12/2019

“TruTech met my expectations because they went above and beyond. They came out more often than they had to and they followed through to make sure that I was completely satisfied.”

Review by
12/12/2019

“Norman was fantastic”

Review by
12/12/2019

No review comments provided

Review by
12/11/2019

“No, I tried 4 plus times to speak with your customer service rep in Marietta (Amanda). When I would call your general number the receptionist would transfer me to Amanda but there was never an answer and I left voice mails each time to please call me. There was never a single attempt to reach me. I only wanted TruTech to catch the raccoons in my attic and they never caught a single one. While TT had their traps out I was able, in my own trap, to catch one. I got the distinct impression that the rep only wanted to sell monthly services for rodent control to me. The first pricing attempt to me was over $ 16,000 which included replacing all he insulation in my attic. I gave a check for approximately $ 3200 at the time of the original service only to find out, in addition, that I had also signed up for a yearly contract at a cost of $ 79 +/- per month as well. I have given serious consideration to going to small claims court to recover one half of what it cost me to employ TruTech. Your field rep was okay but I had the feeling he was carrying out TT's policy to maximize income. A more complete report can be sent to you upon request.”

Review by
12/11/2019

“I was told when I had the work done on November 2018 it was guaranteed for a year. When I called to have someone come out to check everything in November 2019 before the year was up I was told it was not covered and I would be charged.”

Review by
12/11/2019

“I have asked for a receipt/statement and I have never received it.”

Review by
12/10/2019

“I just really like my representative. He does a good job and stays on top of everything.”

Review by
12/10/2019

“Joshua was very professional and personable. Did a great job!”

Review by
12/10/2019

“Norman Wills was great.”

Review by
12/10/2019

“I ended up releasing TruTech, after one month of futile efforts to stop a squirrel invasion of my home.”

Review by
12/10/2019

No review comments provided

Review by
12/10/2019

“TruTech Inc did not complete the job.”

Review by
08/14/2018

“They make sure the traps stay in place, and that I do not see any snakes.”

Review by
08/13/2018

“They exceeded my expectations by staying on schedule and getting rid of the bugs. We don't like bugs in the house and they took care of that for us.”

Review by
08/07/2018

“My expectations were met or exceeded that they caught one raccoon that I know of.”

Review by
08/06/2018

“They worked really well with me.”

Review by
08/04/2018

“I would like to recognize the technician. He was very friendly and everything was done to my satisfaction.”

Review by
08/04/2018

“I would like to recognize all three of the men we have dealt with. They were all fabulous. I cannot think of their names off hand but they were very patient and kind. All three of them were great.”

Review by
07/25/2018

“We were most satisfied with their attentiveness. We were trying to trap armadillos and sometimes they were inside our house on Sundays and the evenings. He would come every day, even if he was off, to empty the traps. That was really great. He seemed like he was really interested in getting it taken care of instead of just checking a box.”

Review by
07/24/2018

“They did bee removal.”

Review by
07/17/2018

“They exceeded my expectations by getting out here in a timely manner and getting it taken care of. I have recommended them to other people for other jobs already.”

Review by
07/17/2018

“He met my expectations by finding 4 birds and putting a screen in my chimney to prevent more birds from coming in.”

Review by
07/17/2018

“I was most satisfied with their professionalism.”

Review by
07/17/2018

“They got rid of all the varmints.”

Review by
10/12/2017

“It was a positive experience.”

Review by
10/12/2017

“Put down a ten rating.”

Review by
10/12/2017

“The technician was friendly. We had a mole problem. I'd grade them A.”

Review by
10/12/2017

“I've used them before. They fumigated my home. They were A.”

Review by
10/12/2017

“They were getting rid of snakes for us. I'd give them an A.”

Review by
10/12/2017

“They did some work at the house. I would recommend them.”

Review by
10/12/2017

“They were very to-the-point and easy to get along with.”

Review by
10/12/2017

“I like that they do their job. I would grade them A.”

Review by
10/12/2017

“The guy seemed knowledgeable. They got their work done fast and good. He was disinfecting the attic. I'd give them an A+.”

Review by
10/12/2017

“They took the time to explain everything that they were doing. They were exterminating rats for us. I'd give them an A+.”

Review by
10/12/2017

“I liked that they were on time. They were getting rid of rodents for me. They're an A grade company.”

Review by
10/12/2017

“They always provide professional service. It's just bi-monthly maintenance. I'd give them an A.”

Review by
10/12/2017

“They did a good job. I had a copperhead and spiders and things like that. They get an A.”

Review by
10/12/2017

“They were very good. They were very knowledgeable. They were getting rid of bats for me.”

Review by
10/12/2017

“The owner was very professional. They were getting rid of animals for me. They were A+.”

Review by
10/12/2017

“They were on time and did a thorough job. We were checking for raccoons. They're A+.”

Review by
10/12/2017

“When I had a gnat situation they were very expedient and took care of it and everything was fine. They nipped it in the bud on the first visit. I would give them an A.”

Review by
10/12/2017

“Their representative that I dealt with was very nice and knowledgeable. He knew exactly how to handle my problem, and it was quickly resolved. I'd grade them A+.”

Review by
10/12/2017

“I liked their expertise and their—they treat customers nicely and well. They were getting rid of the tree roaches for me. I'd grade the experience A+.”

Review by
10/12/2017

“The person who came to my house was very efficient, very friendly, and she did a great job. I had no complaints, and I would highly recommend them.”

Review by
10/12/2017

“They did some work for me. Everything was really positive. They're our pest service. I have no complaints, and they did excellent work.”

Review by
10/12/2017

“I liked that they followed up repeatedly to make sure the issue was then resolved. They were exterminating rats for me. They get an A+.”

Review by
10/12/2017

“They were OK. They did my house. They did a really good job with making sure the rats didn't come back, but then I had them come out for another thing. They were a bit expensive, and they put out a trap for another animal that we kept seeing droppings out in the yard, but we never got anything. We still had to pay them almost $4-500 just to have a trap in the yard, and that really just seemed like a lot of money. The guy himself did a fine job, but they were a little on the expensive side. I'd give them an A.”

Review by
10/12/2017

“Christopher was very thorough. He explained everything he was doing. He went through the process step by step with me, how he was going to go about it. They were getting rid of rats. I was ready to set my house on fire, so they were great. I'd grade them A.”

Review by
10/12/2017

“They come every month, and I've been in my house almost three years, and because of what they do, I haven't seen one mouse around my house or had any issues with them getting in my attic. That's what I'm using them for. They get an A+. They're very good.”

Review by
10/12/2017

“He takes a while to respond back, or he doesn't respond at all when I text at him. On a scale of one to five, I would say it's a three. They were getting rid of bats for me. I'd give them a B. So far the quality of work is OK.”

Review by
10/12/2017

“They responded well. The guy was—I'd give it a B.”

Review by
10/12/2017

“I had to call two to three times to a general manager and get him involved before some items that were promised finally got completed. We saw some snakes in our yard that they were getting rid of for us. I'd give them a C.”

Review by
10/12/2017

“I had both positive and negative experiences. The first couple of technicians I had, I felt like were constantly trying to get money out of me. I almost quit the service, and then they gave me the last technician I had. I've had him for about over a year, and I've always felt like he's on the up-and-up and always looking out for me and making sure everything was taken care of. When he left the company, that was when I decided to discontinue my service. I'd give them a C overall.”

Review by
06/28/2017

“The representative was a guy named Joshua. He was terrific. I had three or four estimates done for the work that needed to be handled, and Joshua was the only one of the representatives that in advance did the due diligence he needed to do to accurately understand the situation. They were more fast and cost-effective than some of the others. I would give them no less than an A. I'm debating an A+—The only issue I had with them is the work thing they ended up needing to do was less intensive than they originally thought, and I would have liked to have seen a reduction in the cost of work, but I signed something, and I held up my end of the work. My overall experience with Joshua and the people I dealt with was great. I would have maybe liked a different outcome of the cost based on the circumstances. For the work, I'd give them an A+.”

Review by
06/28/2017

“They were very friendly and professional. I'm a regular customer, so they come out every quarter. I have bait traps around in the yard for animals, and then they spray for the bugs. I'd give them an A+.”

Review by
06/28/2017

“They did some work for me. The person who came out was very knowledgeable of what he was doing, and he was helpful in going ahead and taking care of the issues and stuff that we had. It was basically just securing some areas around the perimeter of the home to make sure we didn't have any issues—preventative. I'd give them an A.”

Review by
06/28/2017

“They were just very polite. I'd give them an A+.”

Review by
06/28/2017

“They were just all-around good. They were getting rid of opossums. I'd give them an A+.”

Review by
06/28/2017

“He was very prompt, courteous, solved the problem, and explained to me what was going on. I was very happy. I'd give them an A+.”

Review by
06/28/2017

“It's OK. It was a good service, nothing in particular, but they are very professional. They took care of pest control outside for me. I'd give them a B.”

Review by
06/28/2017

“It wasn't really an excellent experience. The servicemen were OK, but their product just isn't doing the job out there. After they come there's still scorpions everywhere, there's spiders everywhere. We're just continually seeing varmints and bugs out there after we spray, so we discontinued our service.”

Review by
06/28/2017

“We disliked—as far as our tech was supposed to come out—they never came out on the day they were supposed to come. Then after laying down traps, he never came out and finished the third part of the job—was with the sanitation stuff. Even after I followed up with him, he never gave a response, so I had to end up getting a refund of the last part because he never completed it. I'll give them a C+.”

Review by
06/28/2017

“I had raccoons in my attic. Out of four raccoons they were only able to take one. I'm not sure the rest died in this attic so I don’t know. I paid $800 and all they did was seal up—and catch one raccoon. The gentleman was nice, so I'd go about a five. Overall I'll give them a D.”

Review by
06/03/2016

“I didn't really understand what they did. The  technician was wonderful; I would grade them an A-. Again, I haven't had any problems. He seemed to know what he was doing. If you have rats up in your attic, I would recommend them. I renewed my yearly thing, so they must have done a good job for me.”

Review by
06/03/2016

“Until two weeks ago, the service has always been great. I called to extend our service and someone was supposed to call us, but no one has. I liked that it worked. I would grade them an A.”

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