Certified Termite & Pest Control
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Certified Termite & Pest Control has received 4.7 out of 5 stars based on 171 customer surveys conducted through GuildQuality.
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4th year as a Best Pick Call
"Certified Termite & Pest Control has provided superior pest control services in Texas for 45 years. Our mission statement is to create long-term relationships through superior customer service, and our goal is to exceed customer expectations by hiring and training the best employees in our industry."

Ken Mills | Branch Manager
Company Information
Services Offered
Certified Termite & Pest Control provides pest prevention, inspection, and exclusion services in addition to wildlife removal and protection plans for residential and commercial customers. The company also offers eco-friendly solutions and issues Wood-Destroying Insect Reports. Certified Termite & Pest Control treats for termites, mosquitoes, ants, rodents, bedbugs, spiders, bees, roaches, fleas, ticks, stink bugs, and wasps.
Company History
Certified Termite & Pest Control was founded in 1974.
Distinctions
The company is a member of the National Pest Management Association and the Texas Pest Control Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks. The company sends pictures of technicians with appointment notices.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
9320 Montridge Drive
Houston, TX 77080
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
TPCL #791497

Compiled Score:

Certified Termite & Pest Control has received 4.7 out of 5 stars based on 171 customer surveys conducted through GuildQuality.
5
136
4
26
3
4
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/28/2019

“They are a good company and they call before they come out. I am happy with that.”

Review by
08/21/2019

“They exceed my expectations because they do the work in a timely manner. It doesn't take them too long and it doesn't interfere with my day. They show up on time and sometimes a little bit before.”

Review by
08/05/2019

“Politeness.”

Review by
08/05/2019

No review comments provided

Review by
06/28/2019

“Prompt efficient service”

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

No review comments provided

Review by
06/26/2019

“The technician was exceptional”

Review by
06/25/2019

“They met and exceeded our expectations everywhere. They did an excellent job.”

Review by
06/24/2019

“Everyone I have worked with has done a great job.”

Review by
06/24/2019

“I would like to recognize Troy for his exceptional service.”

Review by
06/24/2019

“I would like to recognize the technician who came out to my home. He was exceptional, knowledgeable, and very cordial.”

Review by
06/24/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/19/2019

No review comments provided

Review by
06/14/2019

No review comments provided

Review by
08/07/2018

“The person that came to remove the raccoon did a very good job.”

Review by
08/07/2018

“When I initially set up the appointment, the lady on the phone was very nice and understanding and tried to get me an appointment for the next day. But when I tried to get them to come back after that it seems really hard to get them on the phone and have them come back out.”

Review by
08/06/2018

“I would like to recognize the first guy that came out and sprayed for bugs, for his exceptional service.”

Review by
08/06/2018

“They were professional, and showed up on time. These are things that we have not had from other companies.”

Review by
08/04/2018

“They were very flexible with the schedule. He also showed on time helpful”

Review by
07/25/2018

No review comments provided

Review by
07/20/2018

“I was most satisfied with the timeliness of them getting me on their schedule.”

Review by
07/20/2018

“The technician was fantastic.”

Review by
07/20/2018

“They exceeded my expectations because they were extremely timely, thorough, friendly, and very fast.”

Review by
07/20/2018

“You were able to get rid of the outside roaches, which met my expectations.”

Review by
07/19/2018

“The entire experience was good.”

Review by
07/18/2018

No review comments provided

Review by
07/16/2018

“The inspection and treatment of my home was virtually painless. Mr. Burleigh and Mr. Ledesma were thorough, yet timely and patient with any questions I might have had.”

Review by
07/13/2018

No review comments provided

Review by
07/13/2018

“The receptionist was very pleasant and accommodating when we needed to reschedule”

Review by
07/13/2018

No review comments provided

Review by
09/28/2017

“They did pest control maintenance. I would grade them an A.”

Review by
09/28/2017

“It was amazing; excellent service, and they've always been there. They've done pest control, mosquito control, and have been on call. I would grade them an A+ all across the board.”

Review by
09/28/2017

“They were nice. They were on time, and they were nice. They treated for termites and then to keep the warranty active they check every year. I would grade them an A+.”

Review by
09/28/2017

“Sam is real good. They've just done routine maintenance. He does a great job. I would grade them A across the board.”

Review by
09/28/2017

“First of all, I use to manage properties, and I used them for several years. Second of all, when they came out and did an initial inspection for me, they were extremely thorough. And then on the inspection portion, then we just flooded our house, and when we they came out to do the treatment, they said, ‘Oh, we are so sorry,’ but let's get the exterior here for you really good, to stop anything that may have happened.’’ They spent a lot of time spraying the exterior. I have a third of an acre. So, they were very responsive. The technician even brought a case of water into the house that I brought for the contractors and put in the cooler and put ice on top of it. They care, so that's good. I would grade them an A+. I would be very likely to recommend this company.”

Review by
09/28/2017

“As far as the work they came out and did—they did a great job. And if I flip another house and I need them, they are the ones I'm going to call. They knew what they were talking about, the way they laid things out as far as what they were going to do. They came when they said they would, and they did what they said they were going to do. And being a contractor that is hard to come by. I had termites in the home I was flipping, and I had them come out and do the treatment where they drill down and put the treatment in the slab basically. I would grade them an A. I didn't really deal with customer service. I already have recommended them.”

Review by
09/28/2017

“Their timing was positive. They came on time and whatever services they provided were good. We didn't face any difficulties. It was routine maintenance. Once I had trouble in my backyard with fire ants. They came once, and they did that. I told them I had fire ants in my backyard. It was my youngest son's birthday party, and we were hosting in the backyard. I could see there were fire ants that could have been trouble for the young kids. So, I told them, and they came and they fixed it. I would give them an A overall. They're perfecting that. Whatever the time was there, the person was there five minutes before that.”

Review by
09/28/2017

“The guy that comes out to my house—he's very nice, always explains what he's doing, and why he's doing it. They basically come out and do some kind of spray. I've just moved into a house recently, and there were quite a few cockroaches because I don't think the other people had kept up the service. Every time he comes, he asks me if there's a problem, and I'm like, ‘Oh, maybe I saw a couple cockroaches in the sink,’ or something—and he seems to take care of it. I'd give them an A. He explained it to me. I already have recommended them.”

Review by
09/28/2017

“He was great; he was very personal. He was wonderful. They did all of services: indoor, outdoor. We did mosquito service. We did because our home is flooded. So, we don't have the service any more, but it was fabulous. They showed up every month; I didn't have to think about it. They called me before. They messaged me, they emailed me—every way to get in touch with me. Once we get a home back, we will definitely be starting back up. I would grade them an A+. I would highly likely recommend them.”

Review by
09/28/2017

“I think the service man was very nice and he had—his scheduled appointment was when it was raining, so he came back later, when it was not raining to re-apply. Basically, we have not seen any bugs, so that says something of itself. They sprayed our yard and the outside of the house. I would rate it A. It's too soon to tell if I'd recommend them; they've only been out to our house twice, so I would not do any recommendation until they've been here at least a year.”

Review by
09/28/2017

“They gave me an estimate for what needed to be done. They gave me the lowest estimate of the two people I called. They eventually just treated my whole house. It was a lot less than what the other people asked and did a very good job. They treated my whole house for termites. First, they treated the garage, and then they treated the whole house next week. I would give them an A. I would be very likely to recommend them.”

Review by
09/28/2017

“They always show up when they are supposed to and perform the service adequately. They just do my quarterly treatment for termites. I would grade them an A. They are very prompt and warn me when they are going to come. They come and leave when I'm not home, so I think it's fine. I don't have a way to rate cleanliness; they do all of their work outside. I don't know that I can grade their expertise.”

Review by
09/28/2017

“Nice customer service, and they did a good job, and the bugs were gone. They did routine maintenance; they did monthly spraying. It wasn't an emergency. We are in a new home, so they came and did whatever they do. I would grade them an A. I don't remember if they were there on time or not. I would definitely recommend them.”

Review by
09/28/2017

“I think everything was fine. In general, the owner was fair with the contract, I think they performed a good job, and the price was reasonable as well. So, I think it was basically fine. They were fine. I don't have any complaints at all. It was preventative treatment. I'd give them an A.”

Review by
09/28/2017

“They were awesome. They were really good. They would always check in before they started spraying the house and always double checked to see if we wanted them to come in to spray interior as well as the exterior. I believe they serviced our house quarterly. I would grade them an A+.”

Review by
09/28/2017

“They were friendly. They were clean. They came pretty quickly, did what I needed them to, and they were gone. They did the spray, and they also went around my house, and closed up bee holes smaller than a dime. I'd give them an A.”

Review by
09/28/2017

“Originally, they first came out to spray the house, and then I still saw some bugs, and they came back and took care of it for me. They didn't give me any issues, they just came back out and took care of it. They were an A.”

Review by
09/28/2017

“I have nothing to complain so far. But they do pest control, routine maintenance. I would grade them an B. Their customer service is OK. They missed me a couple of times. I think they should make more effort to meet their customers—not having one call and rushing to another one.”

Review by
09/28/2017

“They just did what was expected, and they were friendly. They did both. I would grade them a B. It's all relative based on what they've done. They've done several things for me; I don't feel like going into all of those things. Overall, they've done a good job so you can give them good marks. They just have some issues upfront getting organized, ever since then, it's been great. I would grade them a B.”

Review by
09/28/2017

“For some reason, they didn't have the equipment. So, when the guy came out, he went to the wrong house, and then I finally got him and got him over to my house—because he said he kept going by, but nobody would answer, and I was here waiting for him for two extra hours. Then, when he got there, he realized he didn't have the stuff to do the outside, so he had to come back—and he never came back. I'd give them a D. It was fine what they did. It was a chore to get them out.”

Review by
08/17/2017

“It was a good experience. I did a termite control with them the first time, and on the new house I did, they have a plan called a Gold plan so I enrolled for that. They did work on two of my homes. I sold the other house. I actually called them initially for termite control and then I asked them to do the regular pest control. I'll give them an A. When they did the termite, they had to pick up for the termite, they put termite bait.”

Review by
08/17/2017

“I think they did OK. They sprayed wherever I wanted and they do whatever I asked them. I think they did good. They did termite control, inside and outside. I'd give them an A+ overall. They always call to remind me everything before they come. They do well. I would recommend them.”

Review by
08/17/2017

“I had a great experience with them. They were great. I'll use them again. They came and treated one time and the bugs were gone. It was with the pest control. It was just inside, just one area. I couldn't have asked for anything better at all. They did the best they could do. It's an A+ for sure. I have no complaints.”

Review by
08/17/2017

“I liked their communication, quality of the work, price. Overall I'd give them an A+. I only met them one time. The time that I met them, they were on time. The other times, they've been meeting tenants. They've done work for us several times. Since we started using them, we've used them on multiple occasions.”

Review by
08/17/2017

“They came in June for me, in our house. I just called them yesterday to contact them because I have a lot of the earwigs in my home and they said OK, we will come tomorrow again. They're very polite and then they do all inside and outside and the attic. I like them. I'd give them an A overall.”

Review by
08/17/2017

“Certified did a great job. I think the person is conscientious of getting all the areas of the house and he's very friendly and very honest. They did pest control, inside and out. I'd give them an A+ overall.”

Review by
08/17/2017

“The guy who came was very hands-on; he did a very good job inside and outside and was very friendly. I would grade the overall experience with an A. I would highly recommend them to others.”

Review by
08/17/2017

“They were awesome. They do pest control all the time. They're prompt, they're on time, they take good care of me. They were excellent all the way down the line. I already recommended them.”

Review by
08/17/2017

“They did take care of all the areas that I wanted pest control and they did what I expected from them. I would give them an A overall.”

Review by
08/17/2017

“He was nice enough but he left and forgot to do the garage. It was pest control, inside and out. I'd give them an A- overall.”

Review by
08/17/2017

“Certified did termite control. I would grade the overall experience with an A. I would highly recommend them to my friends. I have recommended them already.”

Review by
08/17/2017

“It was the customer service, they were responsive. They did a good job. They did termite and pest control indoors and outdoors. I would give them an A overall.”

Review by
08/17/2017

“They did pest control indoors and outdoors. I like that they were efficient and they were prompt. The technician is a nice person and very informed. It was A-quality work.”

Review by
08/17/2017

No review comments provided

Review by
08/17/2017

“It was fine. They were responsive and efficient and they worked with me to get the price down. They did pest control and termite control both inside and out. I'd give them a B overall.”

Review by
08/17/2017

“I was just actually looking, I needed to call because the last week, I've had a few roaches come in. I'd give them a B overall now, since I'm having issues with the little critters coming in. I'd be very likely to recommend them.”

Review by
08/17/2017

“They didn't find the termites in my house before I bought it. I would grade the overall experience with a B. I would not use them again for a termite inspection. I would not likely to recommend them to others.”

Review by
08/17/2017

“I've used Certified a few times. Basically, they come once a quarter for exterminating the house. I would grade the overall experience with a B+. There are scheduling issues sometimes. They do try to fix it once it happens. Sometimes they come later than they say. They would send me an email, but don't call me. I would highly recommend them to my friends.”

Review by
08/17/2017

“Number one, the rep that sold me the service, he lived in my neighborhood, I thought he would be servicing my house. He was not; it was somebody else. Number two, I just happened to be there when the guy arrived to do the work and he banged on the door asked if I wanted him to come inside and service inside, which I guess is sort of nice that he did that, but the fact of the matter is, the contract, we're supposed to call him to have him come in and service inside. And then he wanted to know, ‘oh yeah, I need to take the payment.’ He asked for the payment and no, they have my credit card on file. And he was just kind of rude. It's a quarterly pest control. Quality of work was good work. I would give them a B overall, but with continuing issues. I'm not satisfied with customer service. I don't remember what time they were supposed to show up that day because it was a reschedule due to all of the rain that we had had. Right now, I'm not likely to recommend them. I'm not going to cancel my service but I'm not completely satisfied.”

Review by
08/17/2017

“In the beginning, it was kind of nice. It wasn't very good workers. Then they charged my debit card. The job was very good, but not the service. When I started with them, they gave me a $75 a month and all of the sudden when I got the second receipt, it was 80 some dollars and the next one was $96. I also called them to dispute, and they charged my debit card. I would grade the overall experience with a D. I would not recommend them to my friends.”

Review by
09/08/2016

“They were very nice, very polite, on spot and so far, everything is good. I'd give them an A. They were very communicative, kept me on board of what was going on. I have no complaints with the folks that came out. It was for a termite inspection. Cleanliness and expertise were good. I'll recommend them. They did a good job.”

Review by
09/08/2016

“I haven't had any complaints. We're not finished yet. We're supposed to come in and do a follow-up on the German roach. So I was trying to get some bed bugs removed, but they said they didn't do that, so I’m in the middle of doing one thing, and I have to go back and finish up the round of German roach.”

Review by
09/08/2016

“I have no complaints with this company.”

Review by
09/08/2016

“I'd grade them an A+.”

Review by
09/08/2016

“I'd grade them an A+.”

Review by
09/08/2016

“It was a pleasant experience. I'd give them an A+.”

Review by
09/08/2016

“I'd give them an A+. There are no issues.”

Review by
09/08/2016

“I've only had one treatment from them. We're brand new customers. I'd give them an A+.”

Review by
09/08/2016

“I would rate them an A+. Their cleanliness and expertise were very good.”

Review by
09/08/2016

“I would grade them an A. It is very likely I would recommend them.”

Review by
09/08/2016

“I have no complaints with Certified.”

Review by
09/08/2016

“I had no complaints at all.”

Review by
09/08/2016

“I'd give them an A rating.”

Review by
09/08/2016

“I'd give them an A rating.”

Review by
09/08/2016

“I'd give them an A rating.”

Review by
09/08/2016

“I'd give them an A rating.”

Review by
09/08/2016

“I'd give them an A rating.”

Review by
09/08/2016

“Everything about them was good. No complaints at all. He said he was going to come back in six months for review, and I'm going to take his word on that. He did a good job.”

Review by
09/08/2016

“I'd give them an A+. Quality of work was great. Customer service and quality punctuality was great. Cleanliness and expertise were good. I am very likely to recommend them.”

Review by
09/08/2016

“I've only had two services. I'm expecting them this weekend as well. I have no complaints so far. None whatsoever. It's just that I have a limited experience.”

Review by
09/08/2016

“I'd give them an A. I had a great, great technician. They were on time. They check the termite traps. I'm very pleased.”

Review by
09/08/2016

“It was excellent. I've been using them for 2 years. They're on time. They do what they say. I'd give them an A. I recommend them all the time.”

Review by
09/08/2016

“I'd give them an A. It was a good experience. No complaints at all. They were good. I would likely recommend them to someone else.”

Review by
09/08/2016

“It was good. I'd give them an A. They've been very helpful. Punctuality was very good. They did a very good job.”

Review by
09/08/2016

“We still have some of those wasps flying around so we may call again. I'd give them a B. I would recommend them.”

Review by
09/08/2016

“I would give them a B.”

Review by
09/08/2016

“I don’t see them when they come. I'd give them a B.”

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