Certified Termite & Pest Control
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Certified Termite & Pest Control has received 4.5 out of 5 stars based on 210 customer surveys conducted through GuildQuality.
5
149
4
34
3
17
2
9
1
1
6th year as a Best Pick Call
"Certified Termite & Pest Control has provided superior pest control services in Texas for 46 years. Our mission statement is to create long-term relationships through superior customer service, and our goal is to exceed customer expectations by hiring and training the best employees in our industry."

Ken Mills | Branch Manager
Company Information
Services Offered
Certified Termite & Pest Control provides pest prevention, inspection, and exclusion services in addition to wildlife removal and protection plans for residential and commercial customers. The company also offers eco-friendly solutions and issues Wood-Destroying Insect Reports. Certified Termite & Pest Control treats for termites, mosquitoes, ants, rodents, bedbugs, spiders, bees, roaches, fleas, ticks, stink bugs, and wasps.
Company History
Certified Termite & Pest Control was founded in 1974.
Distinctions
The company is a member of the National Pest Management Association and the Texas Pest Control Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks. The company sends pictures of technicians with appointment notices.
Areas Served
Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville, Allen, Frisco, McKinney, Plano, The Colony
Address
11227 N. Streetemmons Freeway
Dallas, TX 75229
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TPCL# 793385

Compiled Score:

Certified Termite & Pest Control has received 4.5 out of 5 stars based on 210 customer surveys conducted through GuildQuality.
5
149
4
34
3
17
2
9
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/10/2019

“My technician Max.”

Review by
11/08/2019

“I don't remember his name but he was very good. I am sure you can look up to see who came to our house last time. I had questions about why we had to schedule a special ?inside? visit. Our last pest service always sprayed inside so I was wondering why you guys don't. He was very patient and explained your company's policy.”

Review by
11/08/2019

No review comments provided

Review by
11/08/2019

No review comments provided

Review by
10/05/2019

“They were all good.”

Review by
10/05/2019

“They met my expectations.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“This is too damn much”

Review by
09/21/2019

“I would like the interior of the House exterminated at least once a year.”

Review by
09/18/2019

“They did a good job. There was some miscommunication but it got worked out. The only problem I had was they were supposed to return and fill in the trench and it was never done.”

Review by
09/16/2019

No review comments provided

Review by
09/15/2019

No review comments provided

Review by
09/14/2019

No review comments provided

Review by
09/14/2019

“I recommend to all my neighbors and friends”

Review by
09/14/2019

No review comments provided

Review by
09/14/2019

No review comments provided

Review by
09/14/2019

“Attentive and reasonably priced”

Review by
09/14/2019

No review comments provided

Review by
09/12/2019

“To name just one person would be a shortfall. Everyone I have dealt provides excellent service!”

Review by
09/11/2019

“Certified Termite & Pest Control takes care of two houses for us and we haven't had any problems.”

Review by
09/11/2019

“I was satisfied overall except for the scheduling.”

Review by
09/11/2019

“It was done to my satisfaction.”

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

“I would like to recognize the salesman that knocked on my door that day. I thought he was really good. He was persistent but not pushy.”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Marquis is always professional, courteous , and very friendly !! Knowledgeable too .”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Certified Can always be relied on to do a professional job we have been there client for approximately 15 years and used several different of their services”

Review by
09/10/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“Prompt, efficient, responsive, very thorough and complete service (within our contract)”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“I do but I don?t recall his name”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“Respectful and responsive.”

Review by
09/09/2019

“They come quarterly and did fine except for the ant issue, for the most part they did really good. I had to use another company to get the job done.”

Review by
12/21/2018

“Certified Termite & Pest Control (DAL) met and exceeded everything they have done, I don't have any bugs.”

Review by
12/13/2018

“Certified Termite & Pest Control does a good job.”

Review by
12/13/2018

“I just had some issues in the beginning with billing and them not coming out when they were supposed to on multiple occasions.”

Review by
12/13/2018

No review comments provided

Review by
12/12/2018

“They met them just about right”

Review by
12/05/2018

“They did everything I asked them to do, and the only complaint I have is the one above.”

Review by
12/04/2018

No review comments provided

Review by
12/04/2018

“They have been here to get a couple of squirrels out of the attic. Last time, I think it was a supervisor that came out. He was knowledgeable and nice. He had to look hard to find where they were coming in, but he didn't stop until he found it.”

Review by
12/03/2018

“I would like to recognize the first gentleman that came. I would highly recommend him. He was very professional and very good. He was good at everything and at explaining. He was very polite and very professional. He was very well mannered and presented well physically with his cleanliness and the way he was dressed. The second guy was not too much. I do not want to give a bad rating for him. The second guy was not the way the first guy was.”

Review by
12/03/2018

“I would like to recognize the service technician from Certified Termite & Pest Control for his exceptional service.”

Review by
12/03/2018

“All the servicemen have been professional. Alfonso Garcia was a nice young man and Dustin Mantel was also good.”

Review by
12/03/2018

“All the technicians have been great and were really nice.”

Review by
11/27/2018

“Certified Termite & Pest Control exceeded my expectations in regards to commitment. They arrived when they said they would and did the job right.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/26/2018

“The area in which Certified Termite & Pest Control has met my expectations is when they sprayed in my children's bedrooms.”

Review by
02/06/2018

“I liked that they are always here on time. They did general pest work. I would grade the overall experience with an A.”

Review by
02/06/2018

“It's fine—that kind of neutral. They did general pest control. I would grade the overall experience with an A+.”

Review by
02/06/2018

“I liked that the folks that do the actual work, they're nice. They did general pest control, and some rats that were in our attic—they took care of it. I would grade the overall experience with an A; the quality of their work is fine. The frustration exists about the way they do billing. So, my frustration came out of being auto-enrolled in payment and being charged for services I didn't agree to. Customer service—the actual customer service is good. This is where the distinction comes in. As soon as I brought it to their attention, they fixed it—but I was extremely frustrated to see that I was auto-enrolled in a service I hadn't agreed to. $400 showed up one month, and I was like, 'What?' Once I told them, they were very great about fixing it; it's just that I even had to go through the hassle of saying, 'Hey you guys, this isn't a recurring charge.'”

Review by
02/06/2018

“I liked that they were punctual and courteous. They did pest control for me. I would grade the overall experience with an A. Quality of work—they did what they were supposed to, but they had to come back a couple of times because I was having more issues with the type of ant—but I don't know about what they dispensed on there. They just go with that spray thing, and they sprayed, so I really can't tell the quality of what they put in there. They did have to go back because I was getting recurring issues on there, but I don't know if it was because of them, or because of the problems I had. Recommendation—it's a little expensive.”

Review by
02/06/2018

“I liked that they would come—you don't have to be home when they come—they always send an email, or have some kind of invoice online with notes that the technician takes. So, it's easy to keep in touch with them and know what they're doing, even if you can't be home. Certified Termite did pest control for me. I would grade the overall experience with an A+.”

Review by
02/06/2018

“Nothing in particular that I like about the company, but they do a pretty good job when they come out. They did general pest control, and I had them treat for bedbugs one time. I would grade the overall experience with an A. As to quality of work—sometimes he comes out, and he doesn't do the inside.”

Review by
02/06/2018

“I liked that Certified Termite & Pest Control was prompt and on time. They explained what they were doing, and they were very efficient. They did general pest work. Their work was excellent, with no issues, and I would recommend them.”

Review by
02/06/2018

“I liked that Certified Termite & Pest Control interacted with me, and they did what they said they were going to do. They did both general pest and termite control. I would grade the overall experience with an A.”

Review by
02/06/2018

“That's always my pest company. I liked that they were very trusting, that's one thing I admired. They did both general pest and termite control for me. I would grade the overall experience with an A+.”

Review by
02/06/2018

“I liked that the techs that came out did a good job of explaining what they were doing, and why they were doing it. They did termite control for me. I would grade the overall experience with an A.”

Review by
02/06/2018

“I liked that when I call or have a concern, they are always willing to come out and address it and fix it. They did general pest control for us. I would grade the overall experience with an A+.”

Review by
02/06/2018

“My experience with them was very positive. There were some issues when I first started, but those have been totally resolved. I'd be very likely to recommend them to a friend.”

Review by
02/06/2018

“I liked that they did what they were supposed to do. They did just what I told them to do. They did termite control for me. I would grade the overall experience with an A+.”

Review by
02/06/2018

“I liked that they were easy to work with. Certified Termite & Pest Control did general pest control for me. I would grade the overall experience with an A+.”

Review by
02/06/2018

“It was fine. I liked that they were always very reliable. They did general pest work for me. I would grade the overall experience with an A+.”

Review by
02/06/2018

“We have a contract with them. We've used them long enough. We have a pretty good relationship with some of the people there. They did general pest control for me. I would grade the overall experience with a B.”

Review by
02/06/2018

“It was neutral, because I had to double-check the completion of their work—which is something that I should not have to do. They did both pest control and termite control for me. I would grade the overall experience with a B.”

Review by
02/06/2018

“It was neutral because a couple of times, Certified Termite & Pest Control said that they went, and I didn't see any movement around my house that showed that they went. So, that was one of the things. They did general pest control. I would grade the overall experience with a B.”

Review by
02/06/2018

“It was fine. Certified Termite & Pest Control did bug spraying for me. I liked that they were very courteous, and they were there when they needed to be there. I would grade the overall experience with a B. Expertise—far as I know, fine; I haven't had any bugs in the house. I don't know what they can do to improve their services in the future.”

Review by
02/06/2018

“Most of the times they come out when I'm at work. They send me an email that says they will come out and service the outside of my house, usually when I'm at work. I really didn't have a significant encounter with them. I would grade the overall experience with a B. I really don't know how they can improve their services in the future. If I have a special problem or something, they usually come out. Recommendation—I hardly have any encounters with them. If I see ants or something, they will come out and treat the area that I'm talking about. Certified Termite & Pest Control does real good follow-up.”

Review by
02/06/2018

“I had a second person that came out who was fantastic. The first guy that came out, the first two times, he was just too bad doing things around my home. They are like, 'We take down cobwebs.' He goes over a list of things, and I don't feel like everything he said was done, was. Then I come to find out—I asked him to spray inside the home both times, and he said 'No, we only set traps.' When the third lady came, she was like, 'Oh no, we definitely spray inside your house.' So, she wanted to. So, I felt I missed the opportunity the first two times of having that done with him, because he said he couldn't. So, I just felt like, (a) he didn't want to, or (b) he lacked the knowledge. They did general bug control. I would grade the overall experience with a B. As to cleanliness—there's metal over my front porch.”

Review by
02/06/2018

“We stopped using them a while back for a couple of reasons. They were supposed to be keeping bugs out, and they weren't. Then they changed serviceman—the guy that was working for us had done a really good job, but I never really even saw them as a follow-up. We were paying exorbitant amounts monthly, and I'm not even sure anybody showed u—but we started getting bugs back again, and I'm taking care of it myself. I would grade the overall experience with a C.”

Review by
10/10/2016

“It's outside spray only. They do the lawn area, the outside perimeter, and the outside bedding with an air sprayer. It looks like they used two gallons of BIF. I'm on a regular route that comes every so often. It doesn't do anything to mosquitos, but other than that, we haven't noticed any problems with ants or any other bugs. I'd give them an A. They do the service and leave the notice in my door.”

Review by
10/10/2016

“They do all of our pest control. I’m on an annual, year-round service. I like that their dog friendly and how easy it is. We pay up front for a year, and they come out four times. If we need something, they'll come out again. So far they've been one of the easiest vendors we've worked with as homeowners. They earned an A.”

Review by
10/10/2016

“They do rodent pest control for me. I love that they're very responsive, and take care of what we need. I've always had a great experience with them, and I've had multiple exterminators, so I really prefer them. They're A+.  ”

Review by
10/10/2016

“They did rodent control and monitoring. They did rodent expulsion, monthly prevention, and then mosquito control. They're always there when they say they're going to be there, very prompt and professional. I really liked them. I'd give them an A+.”

Review by
10/10/2016

“They did pest control for termites for me. They're nice. I even know the name of the person who crawls under the house. Their work is excellent, and I have no complaints across the board. I’m likely to recommend them.”

Review by
10/10/2016

“They were doing inside and outside spraying to prevent termites and cockroaches. They're very friendly, professional, and efficient. I appreciated it. He was on time. That was nice too. I'd give them an A overall.”

Review by
10/10/2016

“They did all the external of the house and rodent control. They have a high degree of professionalism, and they've always done what they've said they're going to do. The price is reasonable. I'd give them an A+.”

Review by
10/10/2016

“We use them exclusively for our house. Across the board, they do excellent work, and I’ve never had a complaint. They get an A grade. I'm 100 percent likely to recommend them for pest control service.  ”

Review by
10/10/2016

“I have an ongoing relationship with them. They do rodent exclusion for me. They're fine. They come in and do the job. I'd give them an A.”

Review by
10/10/2016

“They do outside and inside pest control for me. I'm usually not home when they come. They show up when they say they will. They get an A.”

Review by
10/10/2016

“They were doing termite control for me. They're always very prompt. I've been using them for 12 years and never had a problem with them. I'll give them an A+.  ”

Review by
10/10/2016

“They did quarterly pest control and termites. I liked the ease of getting them to come out. They're very easy to work with. I'll give them an A. I'd recommend them in a heartbeat. They're great.  ”

Review by
10/10/2016

“I had someone come out to check the termites. They did termites for me. They were very courteous and very informational. They gave me a lot of information. I'd give them an A.”

Review by
10/10/2016

“They're doing quarterly preventative stuff. They're pretty thorough. They're usually right on time. Rarely are they late. I'd give them an A.”

Review by
10/10/2016

“They did pest control primarily for rodents. They were very friendly and seemed to be very thorough. I'd give them an A+ overall.  ”

Review by
10/10/2016

“They do regular, every-few-months pest control work for us. They get the job done. I'd give them an A.”

Review by
10/10/2016

“We're selling our house and they were part of the process. They're professional. I'd give them an A.”

Review by
10/10/2016

“I have no complaints; their work is excellent. I'm very likely to recommend them for pest control.”

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