Alexander Termite & Pest Control
20th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Alexander Termite & Pest Control has received 4.8 out of 5 stars based on 132 customer surveys.
5
117
4
11
3
2
2
2
1
0
20th year as a Best Pick Call
"Alexander is a company you can trust to protect your home. Since 1966, we have provided quality and value in our pest management services, along with the longevity and financial stability to stand behind our guarantees. We're not trying to be the biggest pest control company in town—just the best."

Charlie Washburn | General Manager
Company Information
Services Offered
Alexander Termite & Pest Control provides services for household pests, mosquitoes, and subterranean termites in metro Atlanta. Alexander offers flexible service plans based on customers' needs.
Company History
James H. Alexander started the company in 1966. Since then, it has been managed by family members and experienced employees.
Distinctions
Alexander has been designated a QualityPro company by the National Pest Management Association (NPMA) since 2005. The company is a member of the Georgia Pest Control Association and the NPMA.
Employee Information
General manager Charlie Washburn has been with the company for more than 20 years. On average, Alexander's technicians have been with the company for over ten years.
Licenses
#97031
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Alexander Termite & Pest Control has received 4.8 out of 5 stars based on 132 customer surveys.
5
117
4
11
3
2
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/24/2018

“They did a great job. I liked a little of everything about the company: they were on time. People, when they came, made appointments and were pretty proactive about telling when they were going to be here; they were professional, clean, put stuff on their feet to not track anything in the house. Everything was nice. They did a bug spray, inside and outside. I would grade the overall experience with an A+.”

Review by
01/24/2018

“It was positive all the way around because they were attentive to detail, genuinely tried to resolve the issue, and not just get out the door to be done with it. I would grade the overall experience with an A+.”

Review by
01/24/2018

“Alexander Termite & Pest Control were fine. I liked that they did what they needed to do, and they were on time. They did pest control for me. I would grade the overall experience with an A.”

Review by
01/24/2018

“It was positive because they came out when they said they would, and then they followed up a few weeks later. They did pest control for me. I would grade the overall experience with an A.”

Review by
01/22/2018

“They installed the bait stations. I liked that they showed up when they said they would show up, and they did what they said they would do. I would grade the overall experience with an A.”

Review by
01/22/2018

“Alexander Termite & Pest Control did the quarterly spraying for bugs. I liked that they are always on time, do a pretty good job, and if I do see bugs between visits, they would come out. I would grade the overall experience with an A.”

Review by
01/22/2018

“They did come to my house, but they didn't end up killing the animals we had. The work was not completed adequately. They did disappear a little bit, but they keep coming back. I would grade the overall experience with a C. He was here on time. It was just that it wasn't working.”

Review by
01/22/2018

“They were excellent. They did pest control for roaches and ants. I liked that they were personable, and they came when they said they were coming. It was just a nice and pleasant experience. I would grade the overall experience with an A+. I might have already recommended them.”

Review by
01/22/2018

“They did pest control. I liked that they guaranteed their work, and they would come back out if what they are doing is not working. I would grade the overall experience with an A.”

Review by
01/22/2018

“They sprayed the place. I liked that they were on time; they were professional and they got the job done. I would grade the overall experience with an A.”

Review by
01/22/2018

“They come to the house and checked everything. I don't really have an opinion. I would grade the overall experience with an A.”

Review by
01/04/2018

“We've noticed some bugs recently, but other than that, it's been pretty good. They sprayed everywhere. I liked that they were thorough. I would grade the overall experience with an A-.”

Review by
01/04/2018

“They did the house, inside stuff. I liked that they come here on time. Their billing is accurate. If I have any problems, I call them up and they send somebody out again. We have been dealing with them a number of years; It only happened a couple of times. I would grade the overall experience with an A.”

Review by
01/04/2018

“Alexander Termite & Pest Control did a really great job and I'm very satisfied. They did a termite inspection. The guy did a great job. He did an inspection. Told me what needed to get done and got it all taken care of. It really was an inspection for a home closure. I would grade the overall experience with an A+. He was very thorough.”

Review by
01/04/2018

“I didn't have a positive experience. I called back before the end of the 30-day period, and I did not get a response on coming back because I had a problem. He did not come back out. When he came out, it was very professional, but I had problems. When he sprayed outside, there might have been an area where he didn't spray, and I had problems with pests as a result of that. So, that's why I thought he should have come back out. I would grade the overall experience with a D. Quality of work—work was not complete. Customer service—they really didn't do what they said they would do. And they said they would come back out in 30 days if I called in, and I did, and I called in twice.”

Review by
10/11/2016

“They were asked to call either her or myself prior giving me enough time to get across the county, if I have to because my daughter works. Because they can not do the backyard without somebody letting them. The invoice that they left shows that they treated the backyard which they could not have. This is not the first time this has happened. I paid for five months for her service. I have had Alexander Termite myself for almost 5 years and never had a problem with them. But when I try to use them for another account, they don't do the work, they obviously couldn't have gotten in to do the work. All we ask that they call either me or her to make sure that someone is there. I would grade them a D. As far as I knew their punctuality is fine if we knew. I've had good experience with them for a long time, but this other account has made me decide not to do it again.”

Review by
10/11/2016

“They definitely are our pest control company. I really love our service person Jamie; he is always on time, friendly, and very thorough. I've seen other people do the same job not well at all. He is very good at what he does. I love the fact that he has been with us for a long time. They earned an A+.”

Review by
10/11/2016

“They have been doing work for us for a very long time. They are very efficient, prompt, and they have been doing my termite inspections for 1 or 12 years. Now I also use them for mosquito and pest control outside. They deserve an A+.”

Review by
10/11/2016

“I really enjoyed them and I liked them. I like their prices and I enjoyed how easy the guys were to deal with, they have great customer support. Their people are really cordial and really nice. I would grade them an A+. ”

Review by
10/11/2016

“They called every time before they came over which was nice. The reminder was good. They get an A+. I would most likely recommend them.”

Review by
10/11/2016

“I used them in the past, over ten years ago. I would grade them an A, their quality of work is good. I would highly recommend them.”

Review by
10/11/2016

“They were always on time, they did what they said they were going to do, and their prices were reasonable. I would grade them an A.”

Review by
10/11/2016

“They’re always reminding me when things are due and what can be done to improve the pest control. I would grade them an A+.”

Review by
10/11/2016

“In my experience, they come and spray for mosquitos. No complaints for sure, and our experience has been good, excellent.”

Review by
10/11/2016

“The rep was very nice, they were quick, polite, and everything was good. I would grade them an A+ on all of them.”

Review by
10/11/2016

“They come and spray for mosquitos. No complaints for sure, our experience has been good. Excellent if you want.”

Review by
10/11/2016

“They've always done what they said they would do. I would grade them an A. I would highly recommend them.”

Review by
10/11/2016

“Well they do the pest control and I haven't had an issue. I would grade them a B. I would recommend them.”

Review by
10/11/2016

“That was a long time ago. Right now is not a good time, so take me off the list. Everything was fine.”

Review by
10/11/2016

“Everything was as expected. I had minor work done, and it was good. I would highly recommend them.”

Review by
10/11/2016

“The guy that came and did the survey he was especially good. They really are a professional group.”

Review by
10/11/2016

“I liked the explanation that they gave about all of the treatments and options. They deserve an A”

Review by
10/11/2016

“They are fine. They are always prompt and they work with our schedule. They’re an A+ company.”

Review by
10/11/2016

“They were definitely knowledgeable about the pests themselves. They earned an A+.”

Review by
10/11/2016

“They always do a good job. I have no complaints and would highly recommend them.”

Review by
10/11/2016

“Why are you calling? It was excellent and take me off your list.”

Review by
10/11/2016

“Very comprehensive effort on their part. I would grade them a B.”

Review by
10/11/2016

“I liked that they were professional. I would grade them an A.”

Review by
10/11/2016

“I have no complaints and I would recommend them.”

Review by
10/11/2016

“They were excellent with no complaints.”

Review by
10/11/2016

“So far it's OK. I'm going to say OK.”

Review by
10/11/2016

“It's fine.”

Review by
01/14/2016

“I use Alexander Termite & Pest Control. They do a termite inspection once a year, and they did the initial termite installation. They deserve an A.”

Review by
01/14/2016

“I used Alexander. I've got a termite contract. They come out yearly to inspect. I've never had any issues or had to call them back. I've been using the company for about five years. They deserve an A.”

Review by
01/14/2016

“Alexander is a very good company. I've been using them for like 12 years, and they've sent out the same workman. I'm very comfortable with him, and there's continuity. They're very honest and very reliable, and they can work around my schedule. It's an amazing company. I would give them an A; they're excellent.”

Review by
11/09/2015

“They’ve been good so far. They come out and service the property. It's been a lot better than who I used before. They’re easy to call, easy to make an appointment with, and they bill easy. I would give Alexander an A.”

Review by
11/04/2015

“That was months ago, and as it turned out, I didn't need any pest control. They did what they needed to do. I was very satisfied with the company and didn't need any further treatment. I was satisfied with the service. I would grade them an A because they were super fabulous and very helpful.”

Review by
11/04/2015

“They came out, they were prompt, and they weren’t one of those ones where I’m trying to get some stuff done to my backyard, but the guy keeps rescheduling and saying they’re coming out. He was here on time, he showed me everything he was doing, and he let me know what else I could be doing other than just spraying to eliminate them. It's quarterly, but if I have some issues, they’ll come out three times in that quarter for no charge. I’ll give them an A+.”

Review by
11/04/2015

“Alexander was wonderful. They did what they were supposed to do, and I don't have any bug problems anymore. They earned an A+ grade from me.”

Review by
11/03/2015

“For pest control, we used Alexander Termite & Pest Control. We've been pretty pleased with them. They just take care of any problems. It's really good. They do regular maintenance. We have termite control and regular service. I'd rate them A+.”

Review by
11/03/2015

“I've used Alexander Termite & Pest Control. I'm very pleased with them. They do quarterly bug treatments. They've come out when I had problems on occasion, and they do lawn mosquito treatments. I'd give them an A.”

Review by
11/02/2015

“We've only used them about three times, but they’re very polite, and they come when they say they’re going to come. They do get rid of whatever bugs you’re dealing with. I found them in the Best Pick Reports. They’re A+.”

Review by
11/02/2015

“As far as their customer service goes, I've been using them for over 15 years, and I’ve used the same guy. I’ve moved three times, and each time, I've kept the same guy. I like that. I would grade them an A because every time I use them, I take them with me.”

Review by
11/02/2015

“They're reliable and predictable, they call in advance, and they provide good service. Based on what they were required to do, I would rate them A+.”

Review by
11/02/2015

“They’re fine. They do a good job, they do what they're supposed to do, and they show up when they are supposed to. They do inside pests—everything except termites. They’re an A grade.”

Review by
11/02/2015

“They were on time, their price was good, and the service was better. They were taking care of overall pest control. I found them in Best Pick Reports. I would grade them an A+.”

Review by
11/02/2015

“I haven't had any bugs at all. Alexander Termite & Pest Control has fantastic people, and they are very courteous—A+.”

Review by
11/02/2015

“They are very good and very efficient, and I'm happy with their service.”

Review by
04/08/2015

“I've used them for years—they're excellent. They come as scheduled, and they always do a good job. I don't have any problems. They do general quarterly treatment, and I'd give them an A.”

Review by
03/30/2015

“Alexander does my termite bond. They're one of the few companies that still actually drill into your house versus the bait system, which doesn't work worth a darn, so that's why I like them. Most companies do the bait because it's cheaper, but it's better to have it drilled in. They provided a service many people do not provide, so that's what I like about them. I'd give them an A.”

Review by
03/26/2015

“We had Alexander for a while, and that was just normal pest control. I don't recall any issues, so they’d get an A from me.”

Review by
03/24/2015

“We have Alexander Termite & Pest Control for the termite contract and also in-house pests. We're pleased with all of that. In fact, we lived in Atlanta once before, and we had Alexander then too. We've been happy with them. I'd give them an A.”

Review by
03/18/2015

“We use Alexander for pest control. I'm newer with them so I guess I like the friendliness of their service. They just do a quarterly spray. I'm having issues right now. Still, I'd give them a B.”

Review by
03/16/2015

“I use Alexander. They get an A. They've taken care of this particular house from before we ever bought it—since it was new in 1968. I have nothing but good things to say about them.”

Review by
03/16/2015

“I use Alexander Termite & Pest, and they're very good. I've been using them for ten years. They come and treat the outside and inside. They come quarterly, and the guy who does it is good at what he does, friendly, and personable. If we have a problem after they've been here, you can call them, and they'll come back and re-treat at no additional charge. They’d get an A.”

Review by
11/10/2014

“They've done termite and pest control. He came out and sprayed for bugs—we had a fairly decent bug problem, and it’s better now because they had the pest control with them. The guy was very nice and very knowledgeable, he explained what he was doing and what was going on, and he answered my questions. I would give them top scores—I didn't have any issues.”

Review by
11/10/2014

“Alexander came by and put some kind of pest control stuff down. They came through, checked for the insects that had gone into the home, and resolved that by putting down traps we needed and providing some advice. They come back quarterly. They were the previous homeowner's recommendation, and we stuck with them. I would give them an A—it was fine.”

Review by
11/10/2014

“I’ve used Alexander for a long time. They're a good value, they're very thorough, and they're very easy to work with. They take care of any problems I have. I've never had a problem with the service, and they're very easy to get in touch with and very easy to talk to—that’s their customer service. When we bought our second home, they were the company who the termite bond was with, so we used them for pest control, and we really liked them and kept using them. I would give them an A+.”

Review by
11/10/2014

“They do regular work for me—they're my pest control service. They came on a Saturday when they didn't have any time during the week, and they did a great job. They came and they sprayed the outside and the inside of my house for pests. Their technicians are very friendly and courteous; they explain any problem and what they're doing. I chose them because they were recommended by a friend, and I would give them an A.”

Review by
11/10/2014

“They were nice. I mean, the treatment we had, its going to take a year to fix. So I can't really comment on, you know, anything. I presume they did a competent job. Like I said, I mean, its not like they came and removed a beehive and I could tell you all the bees are gone. Its something we have a problem that's going to require 4 treatments. I think we'd already used them before. I guess I'd give them a B.”

Review by
11/10/2014

“They sprayed for pests—they were thorough in that. They were friendly on the phone when I scheduled, and then the technicians that came out were extremely friendly as well and very thorough in what they had to do. They also explained the stuff they use. They also were thorough in what pests they found—if they did find any, then they noted that. I liked them because they seemed to be a homegrown kind of local company and they were available the weeks I needed them. I would say they are an A.”

Review by
11/10/2014

“They show up on time, they are kind, they are knowledgeable, and they return without any hesitation if you have a problem. We used them at my old house for 34 years. They had our termite letter and pest control contract. I just moved, and I got them for my pest control. We saw that we had the termite letter to begin with them, and we were so very satisfied from the termite procedure that we decided to go with them for pest control. If my contract runs out, I will go to them for my termite control. They're very thorough. They don't just bop around without inspecting every nook and cranny. They are an A+, excellent company. They've been around a long time, they know what they're doing, they hire people who know what they're doing, and they train them specifically.”

Review by
11/10/2014

“The service that we've had recently from them has been a quarterly bug service. I did it on my own for years, and the bugs have stopped now that Alexander has come in, so they made it easier. My big praise goes to them for my termite bond, I've had those for years and years and years, and we've had to make a couple of claims; they've been outstanding to work with. They're very good to work with, and I'm very satisfied. It started in the house that I bought originally, 20 years ago, when I moved. The previous owners were using Alexander, so we assumed the service, and then the service was so great that we just kept it. We sold that house and moved into another house, and we took them with us—they were a reference, and we stuck with them. I'd say A.”

Review by
11/10/2014

“Well they showed up on time. He pretty much came and did what he was supposed to do. I was not inconvenienced and he pretty much took care of everything. I think when I had them out, they came to spray for like millipedes or something. So he basically sprayed all inside the house and outside of the house. This was actually the company that the homeowner before us had and they just gave us all their information. So we just continued on. For them coming to call out and everything, I would say A. The effectiveness of the treatment, I would say like a B. I would give them a B.”

Review by
11/10/2014

“They sprayed around for the inside and the outside to make sure nothing unwanted was coming in. The guy that came out was very informative and very friendly, and unlike our previous pest control people, they actually called to make an appointment. It feels like it’s on our time, instead of their time. They're really fantastic. We were previously with another company who kind of made it feel really impersonal, and whenever they felt like dropping by, they would drop by. But when I called Alexander, they were very personal and receptive. I give them an A+.”

Review by
11/10/2014

“They did the work about three months ago. It was real good, solid work—I like it. They sprayed all the crevices and cracks. It wasn't like the old days; they shot around here and there, and then they shot outside. It mostly controls the pests, and they said they'd come back out again if I needed them to. I chose them because they had the termite bond already, so I went ahead and stuck with it. The guy was real nice—I think he even threw in two mousetraps for free. To me, the termite bond was the most important. I give them an A.”

Review by
11/10/2014

“We had a termite infestation, and they helped eradicate that and then put a preventive layer around the whole house. It was very effective—we saw dead ants all over the place after that. They came when they said when they said they would, they did the work that they said they would do, and their price was a great value. I did some comparative shopping around and found about three or four companies, and although there was a company with a better rate, Alexander matched the rate and did a good job. I give them an A.”

Review by
11/10/2014

“I have been using them at least three years. I like them because they're very reliable, they do a great job, and they send the same person—we’ve had the same person come over and over and over, and you get to know that person. I'd rate them an A.”

Review by
11/10/2014

“They spray the entire house because we have problems with pests. We've had them forever—they've done our termite inspection for many, many years. They're very personable and very professional, and they keep their appointments. We're happy with them. I give them an A+.”

Review by
11/10/2014

“I can't say enough good things about Alexander Termite & Pest Control. They do termite and pest control—they monitor my house for termites, and they come and spray monthly for pests. They're a very good company. I chose them from a referral from somebody else, and I rate them as an A+.”

Review by
11/10/2014

“They came to my house, they sprayed, they took stuff outside, and now I haven't had any bugs. The guy who does it is great—he’s super nice, he made me feel comfortable, and it has helped. I haven't been having any issues. I was referred there by a friend. I give their company an A+.”

Review by
11/10/2014

“They do the routine pest control. It’s inside and outside service. They're friendly and reliable, and they always come back if there is any problem. When we moved to our old house, the family before had their termite bond with Alexander, and we kept that termite bond and used them for pest control. They get an A+.”

Review by
11/10/2014

“They came out and did some work; they have our pesticide contract, and they did something recently. My wife was here, and she hadn't voiced any concerns or any issues with Alexander.”

Review by
11/10/2014

“They sprayed my home. It was an easy process throughout. They made the appointment, and they were very professional. I chose them because of their Best Pick Reports review, and I would say they’re an A.”

Review by
11/10/2014

“Everything is fine for me. He showed me a lot. I give them a ten out of ten—I would rate them as excellent.”

Review by
11/10/2014

“They do a quarterly service on the house, and their service worked. I give them an A+—they are excellent.”

Review by
11/10/2014

“They're my termite company. They were very punctual and accurate—I’d rate them A+.”

Review by
11/10/2014

“I would give them an A for excellence.”

Review by
05/14/2014

“I use Alexander Pest Control, and I really like them. They do quarterly pest treatment, and they do my termite stuff. I don't have a ton of bugs, and I don't know that I have any termites. I’ve had the same guy coming to my house for the past seven or eight years. I've had them for a long time—I know the service technician by now. They’re A-grade.”

Review by
05/13/2014

“We used Alexander for termites strictly, because they were the ones who did it when the house was built. We use them once a year for termites—the house is more than 20 years old, and we've never had a termite problem. There was a point about three or four years ago when they basically came out and said, ‘We've got to do this special work to ensure that you could have a less expensive annual payment, and if you didn't do that, then we'd have to do more work.’ They've been fine—I would say they’re an A.”

Review by
05/13/2014

“I've used Alexander for years. I got them out of Best Pick Reports. They did termite control and quarterly pest control for me, and I'd give them an A+.”

Review by
05/06/2014

“Alexander does my pest control. They do the outside—they spray for bugs, not termites. They're real good. I would give the company an A.”

Review by
05/06/2014

“I use Alexander Termite &Pest Control. They're reliable, and I've used them for so long— I've probably been using them for about 15 years. They come and spray; they don’t do anything major. I also have a termite bond with them. I haven't had to call them back for any problems in a long time—we had a termite thing once, maybe 10 or 15 years ago, where here was some kind of termite thing outside, but they didn't even come inside. We usually have the same technician come out. They’re an A-.”

Review by
05/06/2014

“Pest control, we use Alexander. I wouldn't recommend them, we still use them. I've just never been very impressed with what they've done. I didn't like the way they redid the retreatment and as far as inspections every year, I just kind of thought it was rather cursory. I'll be looking to choose somebody else for that. I'd give them a B- or a C+ or something. I'd give them a C. If I start to think it's time to find somebody else.”

Review by
05/05/2014

“We've only used Alexander Termite & Pest Control—I do pest prevention with them. They're on time, they show up when they're supposed to, and they follow up when there's a problem. I've been using them for the last two years. I've had to call them back, and they came back promptly. They’ve earned an A.”

Review by
05/01/2014

“Alexander is fine. He's a nice guy, but he doesn't always keep the bugs away. I would give him an A-.”

Review by
04/30/2014

“We use Alexander. They do pest control and termite control, and they do both indoor and outdoor service. I've used them for probably ten years, and I like that they are consistent and reliable. I would give them an A.”

Review by
04/28/2014

“I used Best Pick Reports to get Alexander Termite & Pest Control, and I like them very much. We use them for indoor bugs. Their service people are thorough, they arrive on time, they always bring shoe covers, they do a good job, and they leave. I haven't had any issues with bugs since I've been using them. I had an issue where I needed outdoor service, so I called them for a referral, and they did give me a referral. I'd give them an A-.”

Review by
04/07/2014

“I use Alexander Termite & Pest Control for five or more years. They do my pest and termite control. The same guy comes every time. He knows where we have problems. I'm happy with Alexander. I saw them in Best Pick Reports, and I would rate them probably as an A+.”

Review by
04/03/2014

“We've used them several times. We've never had a problem with them. Their costs have gone up, so I'm not sure if we're going to use them again, because of the cost. But we've found them through Best Pick Reports. It was good. I would give them an A, but because they keep jacking their rates up every year, I'd give them a B.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: