Definition Painting Services, Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Definition Painting Services, Inc. has received 4.8 out of 5 stars based on 84 customer surveys.
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2nd year as a Best Pick Call
"Our mission is to provide affordable, high-quality craftsmanship while easing customers through the process and minimizing disturbances to their home or business lives."

Joel Alvarado | President & Co-owner
Company Information
Services Offered
Definition Painting Services provides interior and exterior custom painting services for residential and commercial customers. The company also installs ceramic tile, crown molding, baseboards, patios, and walkways; installs and repairs wood floors and drywall; removes wallpaper; stains and repairs decks and fences; replaces rotten wood; remodels bathrooms and kitchens; and offers power washing, carpentry, and handyman services.
Services Not Offered
The company does not install wallpaper, remove popcorn ceilings, or offer faux painting services.
Minimum Job
A $350 job minimum is required.
Warranty
The company offers a two-year warranty.
Company History
The local, family-owned-and-operated company was founded in 2005.
Distinctions
Definition Painting is an EPA Lead-Safe Certified Firm.
Licenses
MHIC #128607
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/26/2017

“Definition Painting Services painted a couple of rooms in my house, and they did a little bit outside on my deck. First of all, they did an excellent painting job. I got a discount from them from the paint store. I got good advice. It's just overall an excellent company, I think. I'm going to use them again. I would give them an A, totally. It's one of the best experiences I've had, and I've been here a long time. I had some bad painters, but these guys stood out.”

Review by
10/26/2017

“They did work in our office, actually. They were very responsive and easy to get hold of. Their communication was very easy to work with, and that was probably the best part. Nice work, that sort of thing; it's been a while since we used them. I would grade them an A+, I've used them multiple times, and I would use them again. I've recommended them.”

Review by
10/26/2017

“They painted my home for me. Nothing stands out that made it negative. I'd give Definition Painting Services an A for my experience.”

Review by
10/11/2017

“They didn't go above and beyond. They didn't do a bad job. They just did it to what we expected. It was primarily just painting. I'd give them a B.”

Review by
10/11/2017

“They did a great job. I was very pleased. In fact, we tipped them.”

Review by
10/11/2017

“The job was really good when they were done. They just did painting. I would give them a B overall. There's parts of it that I didn't appreciate at all, but overall the quality was good. I would definitely recommend Definition Painting Services.”

Review by
10/11/2017

“Definition Painting Services did a great job. We had some things that needed to be drywalled. They did some drywall work, painting and things. I would grade the overall experience with an A+. They were great. I think I've already recommended them.”

Review by
10/11/2017

“It was a positive experience because the crew that was assigned to my project showed up on time every day. They did clean work. They cleaned up after themselves each night. They were really nice, very accommodating. I really liked the end results. They just did painting for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“Definition Painting Services were there every day, and it was pretty inclement weather. The little bit of snow we got last year was in March, and that's when we were having our saints wall painted. They were there when everybody else is missing work. They called me, and said they were absolutely on the way, so I met them there and let them in. Just overall—I can't remember the gentleman's name I worked with, but very nice gentlemen and his crew—I thought they were very efficient in what they did. They did some point up—not major repairs, but small repairs in the walls, nail holes and things like that. We've got people that want to hang stuff—the logical way of doing it, they'll just drive a nail in the wall. They did a fine job. They pointed up everything; painted ceilings, walls, trim. It was nicely done. I would say B+ to an A. I was very pleased; as soon as we get into next year, the 2018 new budget, I've got some other work that I probably will be forwarding to them as well. I'd give them an A across the board. I'm in the same line of work; I renovate homes, paint, and remodel, but I didn't like the conflict of interest—if my company had done the work for our church. That's why I subbed it out. I'm head of trustees, and I didn't want any backlash.”

Review by
10/11/2017

“We could never get a hold of them. When the guys show up, they actually do a really good job. I've had them come to quote. I never got the quotes. They are coming. They never show up. I've tried having them come back. The guy did a pretty good job, but they've never responded to a call or called back. He came to do a bunch of estimates, and I never got them. They did good work. The quality of it was great. I did have issues. Some of the glass doors they did, cracked, and the guy came right back. He fixed everything, and it looks fantastic. They clean good. I have recommended them, and they never responded. The woman who runs the shop is not very good. I've worked with worse companies unfortunately.”

Review by
10/11/2017

“I would grade the overall experience with an A-.”

Review by
10/04/2017

“They do excellent work. Definition Painting does an excellent job.”

Review by
10/04/2017

“I liked that the whole job was very professional—all the way, from just coming in and looking at the job, to getting a quote in a very timely way, to the guys showing up on time, when scheduled, and doing a great job while they were here. Very aware—laid plastic down and covered everything to make sure everything was OK. And then they came back to make sure, check if there were any issues. It was very professional—very positive. This is the second job they did for us, and it was painting. It wasn't walls; it was a lot of trim work—lot of trim work rails and trim—and they did a really nice job with all of that. I would grade the overall experience with an A+. We already have recommended them.”

Review by
10/04/2017

“I liked a couple of things. One, is that I felt comfortable with the guys that were actually doing the job. They were very professional and dedicated to it. The second thing that I was particularly impressed with, was that they had given me a deadline. It was during the winter, and we had a snow in the middle of that. In order to make the deadline, they showed up with a larger than normal crew and finished it on time. They did painting and some repairs. I had a water damaged ceiling upstairs, and they cut out and replaced the drywall for that. I had some serious nail pop issues with some walls. It’s a relatively old house, and I don’t think any work had ever been done to that one wall—and they did a very good job with that. Overall, I would grade this company A+. I’d give them straight A’s all across the board. I’ve already recommended them to a couple of my neighbors.”

Review by
10/04/2017

“They were good. I liked that they did what they said they were going to do in a timely fashion, and when they did encounter problems, they took care of them in a professional manner. They did painting, some drywall repair, and some wallpaper removal for me. I would grade the overall experience with an A.”

Review by
10/04/2017

“I thought their attention to detail was very good, their paint was done beautifully, it was a big job, and they did a great job. I would grade them an A+. They did not always respond to phone calls or emails.”

Review by
10/04/2017

“Definition Painting Services were very hardworking, and they did a great job. They cemented the wall in the basement—like drywall repair. I'd give them an A+.”

Review by
10/04/2017

“I think they basically did a good job. They showed up on time, and they got the job done in the time that they stated they would finish. I was generally happy with the work. They just did painting for me. I'd give them an A-.”

Review by
01/29/2017

“They did some interior house painting. They did the job. It was all great. They were courteous and patient. They did the job well. They worked quickly. They were clean. I'd give them an A.”

Review by
01/29/2017

“They did indoor painting. They were clean. They were fast, and it was done. The workers were very nice. I just had generally good feelings about them. I'd give them an A+.”

Review by
01/29/2017

“They did a wall. They didn't get paint all over my carpet. The workers were good. The customer service was good. I'd give them an A+.”

Review by
01/29/2017

“They painted the whole house. They came out. They gave an estimate. They came in, did the work, and they did a really good job. They seemed nice enough. I didn't really talk to them that much, but they seemed nice. They're professional and very neat. They were very pleasant, and they did a good job. I'd give them an A.”

Review by
01/29/2017

“Definition Painting did some exterior gutter work and some exterior painting. The quote was right on. They did good work. It's just good work. It was everything I expected or wanted. They were good. They were responsive, quick, and they said they were going to be there, and that they were going to finish at a certain time, and they did all those things. I'd give them an A.”

Review by
01/29/2017

“They did the trim and whatever else was needed it on the outside of my house. They did a great job. They were on time, worked hard, and it just looked really good when they were finished with it. They were very pleasant and polite. They had great customer service all around. We were very happy with them. I would say they’re an A. I would definitely recommend them.”

Review by
01/29/2017

“They did the home interior. I liked the speed and price. They were fine. Nothing else memorable about the customer service experience. It was just a good job and they did it quick. They turned it around very fast and they did it as soon as I called. I'd give them a B.”

Review by
01/29/2017

“They were great. They repainted our kitchen. They were on time. They were very detail oriented. They worked quickly, and they were nice to have in the house. They got done before they said they were going to get done. I thought that was kind of awesome. I'd give them an A+.”

Review by
01/29/2017

“Everything was fine. It was pretty good. It was office and laboratory painting. It was done relatively quickly. It looked good and I thought the price was good. I didn't meet the workers personally. Everything went pretty smoothly. I'd give them an A.”

Review by
01/29/2017

“They painted the whole interior of our home. They were on time. They were very professional and very clean. They delivered exactly what they said they were going to deliver, and they were very professional, from start to finish. I'd give them an A+.”

Review by
01/29/2017

“They did an excellent job. Five stars. They did a terrific job. I loved them. I live in a one bedroom loft apartment, and they repainted the entire apartment. The team that was here was very careful and they were very efficient and they did just a wonderful job. The detail was very well done and they cleaned up nicely when they were done, too. Every morning we'd touch base. I'd say, ‘What do you need from me?’ and he would say, ‘Virtually nothing,’ but then on the 3rd day I said, ‘What have you done today?’ and he said, ‘We're done for sure’ and they were done around 4 o'clock. They cleared out and I went into the apartment with the team lead, Fernando, and it was beautiful. It was very nicely well done and it was a good price, too. I had shopped around a little bit and some of the other quotes I had gotten were higher. I'd give them an A+.”

Review by
01/29/2017

“They did grout modeling, ceiling work, and some work on the walls. They patched up some spots and all that kind of stuff. They were very professional. The guys came in. I wish I could remember the gentleman's name who I think owned the company. He was extremely positive and did the work. And the guys that came in, they came in and worked hard. Man they worked hard. They did a great job. You can't ask for anything better than that. I'd say they’re an A+. They laid material down across all the hardwood floors, so they didn't do anything that could potentially ding a floor or anything like that. They covered all the carpets and furniture. They were there. Our ceilings are 2 feet high. I would definitely recommend them. We were talking about calling them back to do more work as well.”

Review by
01/29/2017

“It was an extremely positive experience. They painted my living room, and then they fixed the wall in my storage room. We had a new kitchen put in, so we had to take the wall out of my storage room. They put drywall up and then painted the whole thing. The two guys that showed up, even for the estimate, they came at 8 o'clock, right on time. They looked at the estimate, got it back to me the same day, and we coordinated through email. And then two painters came out and painted beautifully. The workers were very nice and pleasant. They didn't yell, scream, or talk. They just painted and worked the whole time. It was a gorgeous job. I would recommend them to anyone. I'd give them an A+.”

Review by
01/29/2017

“They did some drywall work and some painting. They showed up when they said they were going to be there. They were very professional and cleaned up. They're just easy to work with, and I liked the fact that they used workers that they knew. It's not like they were getting a bunch of different people. It was the same painters that came back to my house, every time, so I liked that. I'd give them an A. I am very likely to recommend them.”

Review by
01/29/2017

“They painted three of our bathrooms. The owner of the company was super responsive. I've worked with him before in the past as well, so I'm like a three or four time repeat customer. The gentleman that did the painting was great. He was right on time, worked quickly, and did a great job. I like the very kind people that he hires, and Joel himself is on the nice side. I'd give them an A. It is very likely I would recommend them.”

Review by
01/29/2017

“I had a positive experience twice. They're wonderful. They did the interior of the house twice. Their detail made it positive, and they fixed whatever was wrong. They're very focused. They have a foreman that they respond to, so you're not dealing with ten different people. Joel takes responsibility for anything that's wrong, and he shows up himself to fix things, which is what got them the job the second time. I'd give them an A. I'll be using them again. I really like them, and I have referred them already.”

Review by
01/29/2017

“There were good things and bad things. They did the exterior. The people were very nice and helpful and worked hard, but there were a lot of issues. We had smudged paint over all the windows that they never cleaned up. The paint dripped all over the screens that they never cleaned up. They just weren't very detail oriented. In fact, they never actually finished the job. They were supposed to come back and install an additional shutter which they never came back and did. I'd give them a C.”

Review by
01/29/2017

“They're great. They did the exterior. The guy, Joelle, who was maybe the owner was excellent. They were excellent at dictating, and their quality was really good, so it was a good value. The workers were nice, but they didn't speak English very well; but they did a great job. I think they were professional. They did an above average job and it came out really well. I'd give them a regular A.”

Review by
01/28/2017

“They painted all the walls, ceilings, and molding on the main level and the upstairs. They also remodeled by bathroom. The owner came out to talk to me throughout the process, help with suggestions, and provided expertise. I'm already going to hire them again. I've already got a quote for the spring. I'm going to hire them to work on our front door. I'd give them an A. I already did refer them.”

Review by
01/26/2017

“It was very positive. I felt that they were very responsive and accessible. I liked that there was a consistency, so that I was always working with the same person, and their pricing was very fair. And it was a high level of quality for the work. Exterior and it was a tough job. I actually had to get rid of the first painter because they just weren't doing a good job. I'd give them an A+.”

Review by
01/26/2017

“They've been in my house twice now. What I liked about them is that they were doing a good job for a fair price. That's how I would describe them. Basically, they were middle of the road in the price, and their work was good, and they came on the date that they had assigned to come out to say they did. There was a lot of rooms where I had to move all the furniture. They put it all back where it was. I didn't notice any paint splattered anywhere. I'd give them an A.”

Review by
01/26/2017

“I don't even live in Maryland anymore. That was over a year ago. I thought they did a really good job. They worked very hard and put plastic down everywhere, so they didn't get dust or paint on anything. I don't have any complaints with the work. They did a little bit of exterior and interior work. I needed a lot of walls painted inside the house and some light carpentry work done. I had to have them replace some rotted wood. They painted my shed and some other areas outside. They did quite a bit of work on my house. I liked their professionalism, and their prices were good. I'd give them an A.”

Review by
01/26/2017

“I liked the work they did. It was very, very, very good work. They had started on a room that hadn't been remodeled in I don't know how many years—maybe 3 or 4. They took down wallpaper, sanded, and it just was lovely. We were so pleased with it all. Around one of the edges by the windows, it got cold more than others, and so I called them right away. The owner himself came out, and he hadn't even seen the room yet. He had seen it before it was remodeled, and of course he was even surprised how beautiful it looked. He sent someone out at the end of the week. They took care of the problem and even did more than was needed to fix it. They took care of it all. It was well done. I would recommend them to anybody. I'd give them an A+. We were very pleased with them. They came when they said they were coming, and they cleaned up every night. They had to go all the way up the steps to get to this room, and they were very careful on the hardwood floors. They had to carry drywall for the ceilings, and they actually bypassed the steps by lifting these huge pieces from man to man. One stood at the top of the steps, and the other at the bottom, and they hauled them up that way without having to go up the steps. I'd definitely recommend them.”

Review by
01/26/2017

“I wouldn't call it a problem, but it was a bit disconcerting when they showed up the first morning without any paint, so it took them half a day to go back to Columbia and get the paint and then come back and get started and paint was within the contract, so it wasn't like there was a misunderstanding on our end. It wasn't a one day job. It was a two day job, so that was- I won't call it an issue, but I was wondering, scratching my head wondering how that happened and then there was- I've been torn about calling the company and asking them to come back. There were spots on the ceiling where they missed. I touched up some of them myself and there was a nail pop that didn't get sanded and there was spackle on there and they painted over the spackle instead of sanding it flat. There's some little things like sand that I'm torn about whether to call them and tell them to come back and fix it or not. Better than neutral, but not 1 percent positive. I'd say a B. Talking to the boss was easy and talking to the painters was easy.”

Review by
01/26/2017

“They were pretty quick in terms of their availability, which I appreciated. I'd give them a B+. The only thing is they got some paint on my appliances, my fridge and on my countertops and didn't clean that off, but that's probably like the one down side I had with them.”

Review by
01/26/2017

“It was OK. It was a difficult time, but the only negative thing was that they lost my final check I paid them, and I had to rewrite. I had to stop paying them to rewrite a check. They kind of left a mess in the back. I'd give them a B-. I wouldn't recommend them.”

Review by
01/26/2017

“They painted an apartment I had a couple of years ago, and they did a good job. It was interior painting. They came, and they got it done when they said they would and it was done properly. I'd give them an A. Their customer service was good. I'd recommend them.”

Review by
01/26/2017

“The price was the same they had quoted. The work was up to the standard I was expecting. There were no surprises. The job was finished on time and on budget. I'd give them an A. The guys did a good job. I don't see any reason why I wouldn't recommend them.”

Review by
01/26/2017

“We've used them several times. They're quite good. It was very positive. They did drywall repair. They did extensive painting. As a matter of fact, they basically painted the whole house. They're very punctual. They bring a team, get the job done, in quick order, and they don't leave any messes. They do a very professional job. I'd give them an A.”

Review by
01/26/2017

“It was very straightforward working with them. Their office was very prompt in returning phone calls, emails whereas some of these contractors don't get back to you right away. It was really good to have an office with a person there for sure. I'd give them a solid B. Having someone in the office getting back to me right away.”

Review by
01/26/2017

“I would give them the highest rating that I could. They are superior. They're clean. They're prompt. If there's a problem, they will come back, talk to you about it, and do what that they can to correct it. I'd give them an A+. That's the best group of people I've had in my house to do work. I was pleased.”

Review by
01/26/2017

“They were fine. They were quick, and they did their job. They did some work for me back in November. I'd give them an A+. They were wonderful. They did a great job. They were wonderful. He did a great job, and I got a great price. I'm very satisfied. I’ve already recommended them to some people.”

Review by
01/26/2017

“They did a good job, and for a good price. I'd give them a B+.”

Review by
01/26/2017

“It was fine work. It was a small job. It was fine.”

Review by
01/26/2017

“It was a very positive job. I liked the professionalism of the crew, the quality of the work, and the cleanup afterward. I'd give them an A+.”

Review by
01/26/2017

“I've used them several times. Honestly, they're affordable. They're on time. Their work is great. I have no complaints. I'd give them an A+.”

Review by
01/26/2017

“I forget the name of the guy I deal with, but he was great. The price is reasonable. I call them first for painting. I'd give them an A-.”

Review by
01/26/2017

“I liked the person who came and did the estimate. He was on time. Everything was great. I'd give them an A+. I just did recommend them.”

Review by
01/26/2017

“It was very good work. They did what they were supposed to do, they did it well, and in a fashionable manner. I'd give them an A+.”

Review by
01/26/2017

“They were doing interior office work. I just like the quality of their work, and their attention to detail. I'd give them an A.”

Review by
01/26/2017

“Their prices were great. They were friendly. They were professional. They did a great job on the painting. I'd give them an A+.”

Review by
01/26/2017

“It was a very positive experience. They were very clean and very polite. They did the job in record time. I'd give them an A+.”

Review by
01/26/2017

“They painted our house in Baltimore. They did a fine job. I'd give them an A. It looks good. I would recommend them.”

Review by
01/26/2017

“They just did a very good job. They were doing interior and exterior painting. I'd give them a B.”

Review by
01/26/2017

“They were punctual, and their fees were reasonable. I'd give them an A+. I have recommended them.”

Review by
01/26/2017

“They were communicative and punctual and cleaned up after themselves. I'd give them a B.”

Review by
01/26/2017

“They were certainly professional, and the work was done very well. I'd give it an A.”

Review by
01/26/2017

“The price was good. The craftsmanship was a little subpar. I'd give them like a C+.”

Review by
01/26/2017

“That was a while ago. They were very efficient. I liked that. I'd give them an A.”

Review by
01/26/2017

“They did a great job. They did an awesome job. I would highly recommend them.”

Review by
01/26/2017

“It thought they were reasonably priced and good quality. I'd give them a B+.”

Review by
01/26/2017

“I thought they did a good job. I would give them an A- just because I thought they were expensive. I would recommend them with the caveat that I thought they were expensive.”

Review by
01/26/2017

“They're a great company. I liked that they're a good company. They've got a great crew. They're timely. They're very thorough. They do a very good job. I'd give them an A+.”

Review by
01/26/2017

“They did a wonderful job. They've done both interior and exterior painting for me. I'd give them an A+. I've recommended them to five other people.”

Review by
01/26/2017

“They basically painted the house that we were selling. It's like they painted the whole house one color. It wasn't anything too complicated. Everything was fine. Everything was good. I would say they’re an A.”

Review by
01/26/2017

“I'd give them an A. They had to come out more than once because they weren't prepared for the job the first time they came out, but that was the only problem. They were fine with cleanliness.”

Review by
01/26/2017

“I was very happy with their work. They did a good job, and they did it on schedule. There were a couple of issues, but they were able to resolve them. Otherwise, it was really good work. They did interior painting for a condo. I'd give them an A-.”

Review by
01/26/2017

“I thought they were very customer oriented. I thought their work was professional. They did it in a timely fashion. They were easy to work with. They get an A+ from me. They were spectacular. I've already recommended them.”

Review by
01/26/2017

“It was a good response. They're excellent guys. I really like them. I would highly recommend them. They have done both interior and exterior painting for me in the past. I'd give them an A+. They're really good guys.”

Review by
01/26/2017

“They did the whole interior of the house. They are outstanding. They're just very professional, and very fast. I'm a working mom, and I don't have time for contractors to be in my house forever. I'd give them an A-.”

Review by
01/26/2017

“They did work for us. They did exterior wood siding, window frames, and they put in a door. They were very courteous, and they actually hand painted instead of spraying, which was amazing. It looks fantastic. I would say they were an A+.”

Review by
01/26/2017

“I actually just referred someone to them. I like that they're family owned. Their workers were extremely professional. They told me it would take them two days, and it took them one day. They did a fantastic job. I'd give them an A+.”

Review by
01/26/2017

“I liked that they were very responsive. I think their supervisor, Joelle, was very thorough and courteous. All their workers were very friendly and courteous, and they were very efficient. And the price was fair. I'd give them an A.”

Review by
01/26/2017

“I thought they were very fair in price. I thought their price was very good. Their quality of work was great, and they were very clean and picked up after themselves. I'd give them an A+. I've recommended them to several people.”

Review by
01/26/2017

“It's been a while, so I can't really remember, but I recall that they did a good job. Some of it was cleaning some metal stairs. That was a big piece of it. I'd give them a B. I remember the customer service being pretty good.”

Review by
01/26/2017

“It was interior work. I'd give them an A.”

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