DFW Improved
9th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

DFW Improved has received 4.5 out of 5 stars based on 115 customer surveys.
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9th year as a Best Pick Call
"DFW is a trusted resource to help re-imagine your home. We design room additions, kitchens, and bath remodels, and we customize flooring and paint to tailor every element to your exact taste. We have over 40 staff with the expertise to give you peace of mind that your project will be delivered with excellence."

Gary St. John | Co-owner
Company Information
Services Offered
DFW Improved provides solutions for residential and commercial customers, including interior and exterior painting, cabinet refinishing, wallpaper removal, specialty texture work, and finishes.
Warranty
DFW offers a three-year warranty on paint work and various manufacturer material warranties.
Company History
The current owners, who each have over two decades of industry experience, founded the company in 2004 and continue to oversee it today. DFW Improved has over 40 project supervisors and sales staff.
Distinctions
DFW Improved has won multiple ARC Awards from the Dallas Builders Association and was featured on the DIY Network. The company is a Veterans Affairs registered builder that employs a National Association of Home Builders Certified Aging-in-Place Specialist and a technician trained in Xactimate for insurance restoration.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
6652 Pinecrest Drive Suite 100
Plano, TX 75024
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:30 pm
Sat
Closed
Sun
Closed

Compiled Score:

DFW Improved has received 4.5 out of 5 stars based on 115 customer surveys.
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86
4
14
3
4
2
8
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/28/2019

No review comments provided

Review by
08/30/2019

“outside carpentry work was excellent. replaced siding, rebuilt my shed, fixed my patio cover, and repaired other areas some needing a little creativity.”

Review by
08/29/2019

No review comments provided

Review by
08/23/2019

“Hell no”

Review by
08/20/2019

“They met all of my expectations.”

Review by
08/19/2019

“Jason Austin kept me informed of progress and discussed challenges and solutions promptly with me”

Review by
08/19/2019

“Tony Fuller. This is our second project with DFW Improved and both times he has been very helpful and easy to work with in all aspects of the construction process.”

Review by
08/16/2019

No review comments provided

Review by
08/12/2019

“As far as accomplishing what they were hired to do and what they did, they met my expectations.”

Review by
08/06/2019

“I would like to recognize Sam. He has been wonderful and is such a people person. He was very calm and effective in taking care of our concerns. We have made him part of our family. Chris was very nice and gave good quality work, as well as Guillermo. I felt really comfortable with the workers and they were a good group of people. Sarah and Peter were friendly and I also felt comfortable with them in my house.”

Review by
08/06/2019

“The kitchen, bathroom, and paint are outstanding; looks great.”

Review by
07/18/2019

“Jason Austin was my project manager. He worked on the house twice. I had water damage more recently and I love him. He is so thorough and nice. He is very professional. He was just as concerned as I was to get it done correctly. I can not say enough praises for him.”

Review by
07/18/2019

“I would like to recognize Guillermo for his exceptional service.”

Review by
07/13/2019

“Brian-supervisor and Ro-painter”

Review by
07/05/2019

“I have used them a number of times and they do great work and are very professional”

Review by
07/05/2019

“Jason went above and beyond throughout the whole job to assure we were satisfied. He listened to every concern and addressed it right away. His ability to provide good service is exceptional. He is a huge asset to your team! As well - appreciate Juan's service throughout the insurance claim process he was valuable in us understanding what all would be needed to get the job done and helping us get that from insurance.”

Review by
07/04/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

“I would like to recognize Jamie Ratuzliff.”

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
06/27/2019

“Tony Fuller the project manager was terrific to work with throughout the remodel. He was quick to answer my text messages and answer any questions I had about the work.”

Review by
06/26/2019

No review comments provided

Review by
06/22/2019

“Roe and son and Jaime Ratzlaff”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“Jason Austin was great.”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“Heath, Andy, Omar, Juan”

Review by
06/21/2019

“Scott Pace, Rogelio and the awesome Trim Carpenter that has touched just about every project in this house! (Scott will know exactly who I?m referring to...and also knows Rick & I will always request that he be assigned to our projects!)”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“I was pleased with the carpentry, the tile work, and the electrical work. The painters did a good job as far as painting and staining, but I am not pleased with the some of the finishing touches, mainly the way the caulking was applied in the master bathroom. I was told it was industry standard. I have never seen caulk applied to the top of baseboards before. It appears to have been done to cover areas where the paint did not cover the wall where the baseboard and wall meet. The white caulk applied to the area around the vanity appears to have been applied by a "shaky" hand and is most noticeable because the tile is dark and everything shows. I found all the workers to be very polite, even the man who spoke no English.”

Review by
09/03/2018

“I had Tony twice as the project lead. I was very pleased w/ his overall management of the project, his communication w/ me via texts and his commitment to address my concerns and corrective action where required.”

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

“I'm very happy with how my home turned out and all of the workers that came to my home were professional and very skilled. They did a great job!”

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

“Always satisfied with work and follow thru”

Review by
09/01/2018

No review comments provided

Review by
08/30/2018

“Jason and Kristi were great!”

Review by
08/30/2018

“I was most satisfied with how they accommodated me and worked things out.”

Review by
08/30/2018

“I am the most satisfied with the quality of the workmanship and materials. I was satisfied with how quickly they moved to fix things that were not done? right.”

Review by
08/30/2018

“I was most satisfied with the communication.”

Review by
08/30/2018

“Attention? to detail was great.”

Review by
08/30/2018

“They met my expectations with their professionalism outside of the final walkthrough. Their communication was also really good.”

Review by
08/30/2018

“They did some repairs and painting?.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“The cleanliness at the end of the day. Even with all the dust and dirt created, the crew did an awesome job with cleanup (inside and out).”

Review by
08/28/2018

“Our most pleasant part was the showroom. We were very happy with Jenni and the overall design of our bathroom.”

Review by
08/27/2018

“Great customer service. Very happy with the final product.”

Review by
08/27/2018

“Jamie did a very good job providing daily update on the project. I value a lot on timely communication and updates.”

Review by
08/27/2018

“BEN, Case and Kristi were great to work with. All were very kind, informative and went out of their way to make project to as smooth and drama free as possible.”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Always exceeds our expectations”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Ben S was very nice and helpful and I recognize that a lot of things are out of his hand. ( Contractor not showing up etc..)”

Review by
10/26/2017

“It was positive.”

Review by
10/26/2017

“They were good. It was a positive experience because they got everything done that I told them I wanted done. They did a full fireplace remodel, they painted two rooms, and they painted the kitchen. I would grade the overall experience with a B+, because they didn't check the paint color with me. I told them I wanted gray; they got gray, but it was blue; they didn't test it before they bought it. Also, they didn't give me a list of everything we talked about. So, when I went back through the list of what I wanted, or confirmed it in an email, they said, 'Well, we didn't talk about that.'—we did. Then they would forget things, and I said, 'Hey look it's in the list.' They went, 'oh yeah.' But they got it done eventually. Once I brought it up, and I said, 'Hey, look remember I sent you a list to confirm.' They did do it, and they did a beautiful job, so I can't complain about the work they did—they did a great job. They don't break down their totals of what they're doing at all. As to expertise—considering that I wanted New England style of things going on—they weren't quite sure what I was talking about, but they found the people that knew what they were doing to get it done. That's the important part. They got it done exactly how I wanted it, even if they had to hire somebody else to do it—someone who knew how to do it.”

Review by
09/25/2017

“It was positive because overall it was good; overall, I'm satisfied. They did the bathroom ventilation on both rooms. We also had some improvements in the kitchen, like painting. It was a big project, and I would grade the overall experience with an A-. The only thing was one of the bathrooms, they installed a new shower, and the company which they had a contract with came over and they used the original frame of that shower. After months, we had an issue with leaking; we were under warranty, so we called them, they came over, and fixed it again. The painting experience—it was OK. One day when they painted there was a lack of communication. They missed some part so I went there, and we missed a one-week delay because of the miscommunication with the contractor which they had. Then I stayed with them a little bit to force them which area I needed to paint. Overall, their quality in plumbing and their other service was perfect, though.”

Review by
09/25/2017

“It was positive because it was done on time, on budget, and it was supervised well. They did a full window replacement, a roof replacement, exterior, and gutters were installed as well. It was a year ago; I think they got wrapped up inside of a month. Because of the amount that was going on, they had to send separate people so that they wouldn't step on each other. I would grade the overall experience with an A.”

Review by
09/25/2017

“It was excellent. They were extremely flexible, easy to work with, easy to be around, and did a good job. They painted the interior of my house, and I would grade the overall experience with an A+.”

Review by
09/21/2017

“It was very good. I liked that they were timely, quality of work was high, quality of products was great. It was a very pleasant experience. They did inside and outside painting. They painted the kitchen and family room. We had remodeled the family room, and they painted a few of the pieces that were built-in. I would grade the overall experience with an A. As for punctuality, they were ahead of time.”

Review by
09/19/2017

“It was phenomenal. I liked them because they were on time, and they were extremely reasonable. They were very clean and tidy. They made sure that when they said the project was going to be done, it was done. They did some painting for me, and then they did a project for my parents. I would grade the overall experience with an A+, and I actually just referred them to a friend of mine in the car tonight.”

Review by
09/19/2017

“It was wonderful—outstanding. They always did what they said they were going to do, and their product was excellent. They had a project manager who absolutely was wonderful. Every time I had any kind of question or issue, he jumped on it immediately and took care of it. They did everything I asked. They weren't cheap—can't say they were cheap—but they were certainly worth it. They were dependable, and I'm going to use them again—outstanding experience. I would rate the overall experience with an A+, and I've already recommended them to friends.”

Review by
09/19/2017

“It was positive because of the easy process; they took care of everything for us, and were easy to work with. They did floors, painting, and new cabinetry. I would grade the overall experience with an A.”

Review by
09/19/2017

“It was positive because they were just good; they were honest, and they were quick. They removed a brick column from the middle of my back patio, which involved painting too. I would grade the overall experience with an A.”

Review by
09/19/2017

“It didn't go so well, but the gentleman that they call in when things aren't done right— he corrected everything. The work was painting, patching, and repairing. I would rate the overall experience with a B-.”

Review by
09/19/2017

“It was kind of nightmarish. Some of the stuff was really good, a few of the people were really great, and then a few of the people were not—like the painters they hired, they got paint all over our house. It felt like every time someone came in to do one thing, another thing got damaged or broken. We had two days where the flooring people just never showed up; we had to wait and were at home, but never got noted. I had to follow up for the plumbing—there was just never follow through there. Then the designer on our bathroom vanity gave the wrong color code. So, it was the wrong color, but she argued with us that it was the color—but then, finally, when she went back and actually double-checked it, she realized that she did give the wrong color. So, they had to go back and update all of that. There were a lot of issue; it was not very fun. I would not hire them again, and I would grade the overall experience with a D. The expertise—the sales guy really didn't know a lot of anything, and he handed you over to the contractors. They weren’t on level, not hiring the people who are the experts, and instead the designer who couldn't pick the color.”

Review by
09/15/2017

“We had a lot of stuff going on at the same time. We had some hail damage, and they were willing to work with us with the time. Also, they did exterior painting for us. I would give the overall experience an A+. This was last year, so it's kind of hard to remember; I think that they were punctual. I don't remember being annoyed with them. I have no complaints.”

Review by
09/15/2017

“They are pretty good; I have no complaints. It was hail damage, and they redid the roof and painting outside and replaced the window. I would grade the overall experience with an A.”

Review by
09/15/2017

“I liked their attention to detail, and the fact that they were very up front about everything. They did a little remodeling, but mostly repairs. They also did exterior painting for me. I would grade the overall experience with an A; they were very good.”

Review by
05/31/2016

“They  are amazing! They worked directly with my insurance company, which was a big plus. They were always professional and did wonderful work. The designer was great and my project manager was so helpful. I will definitely recommend them.”

Review by
05/31/2016

No review comments provided

Review by
05/29/2016

“DFW Improved made the remodeling process as easy as possible - they consistently showed up as scheduled and on time and provided the highest quality work. Regular meetings with the project manager, a plus. Very reputable and easy to work with. I will probably use them for future projects.”

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/25/2016

No review comments provided

Review by
05/25/2016

“Excellent work. Very professional. Highly recommend.”

Review by
05/25/2016

“DFW Improved had remodeled two of our homes. The latest remodel was a first floor gut and redesign, media room, and much more. We are so pleased with the work completed and would recommend to them to all. They definitely think out of the box.”

Review by
05/23/2016

“The  results of the project exceeded expectations. All work was completed in a very timely and professional manner. A short meeting with the design consultant was extremely helpful in coordinating colors and contrasts. The project manager, Tony, was very professional and patient; all contributing to a beautiful job.”

Review by
05/22/2016

“Excellent paint job. Fixed and painted everything they promised plus a couple issues that arose. I was extremely satisfied.”

Review by
05/22/2016

“Need to have supervisors who are knowledgeable about interior designs, trends and be able to advise customers and give options. They should also openly communicate and correct customers when they are wrong.”

Review by
05/22/2016

“I am very pleased with every aspect of my experience with DFW Improved. Everything from the first ‘get to know you’ phone call and visit to the completion of the work was far above and beyond what you would expect. Everyone is pleasant work with, dependable and highly knowledgeable in their fields. The crews that worked at my house were always respectful and cleaned up daily.”

Review by
05/19/2016

“DFW Improved has been a pleasure to work with from the beginning. Our project was more than your average remodel. From making the new constructions look as if it had always been there to the remodel of the kitchen and baths we have been 1% satisfied with DFW Improved. I would highly recommend them for your job big or small. From the drawings to the designers to the actual construction, they will get it done and it will be right.”

Review by
05/19/2016

“Did real good on speed and timeliness. Very flexible and did good quality job. The ceiling texture is not perfect, could tell this is some minor flow if looks closely. But they are willing to trade imperfection for in one ceiling for extra free work in another area. So save me some cost while doing a quick job, not like some contractor drag out long time and make the whole house unlivable for a long time, even they have better texture job. So still prefer them as my favorite contractor.”

Review by
05/19/2016

“Our  past company had been featured in Best Picks before so we understand what it takes to be included. DFW Improved didn't let us down. Very professional, thorough, on time, great quality in painting. Best I've seen in a long time and I'm picky. I would highly recommend. I felt very cared for all the way around.”

Review by
05/19/2016

“My  husband and I are first time homebuyers and we decided to take on the daunting task of remodeling our master bathroom and closet. John and team from DFW Improved made this process amazingly less daunting and helped us each step of the way. I am absolutely IN LOVE with the final project and would highly recommend DFW Improved to anyone wanting to remodel part of their home.”

Review by
05/15/2015

“They were friendly, they seemed to know what they were doing, and they got the job done. We had a flood from the toilets, so they did sheetrock, painting, and stuff like that. We found them through a recommendation from a friend. I'd give them an A.”

Review by
05/15/2015

“I got baseboards changed out and painting done. I ordered a new door, and they kept getting the doors with the doorknobs on the wrong sides and had to reorder them. They corrected all their mistakes. It was just one person who got all the work done. I would give DFW Improved an A.”

Review by
05/15/2015

“It was great. They were just very easy to work with, and we liked that it was kind of a one-stop shop. They did everything in the house. We did some stuff in the kitchen, the bathroom, and some miscellaneous items. They were recommended by somebody. They deserve an A grade.”

Review by
05/15/2015

“They came in and did some landscaping for me. We had some rosebushes that a girl ran over and hit my garage which is what they did. They did the garage part and then they hired out some landscaping. They are the ones that contracted all the work. They just had guys that they had come in to paint and did the brick. They had different people in here and I just had one point guy, Tony, and he contracted the work. I had three different people out to bid and felt comfortable with them. I'll give them a B because this was an issue but I probably should've called them to see if they could've rectified it before I went ahead and did it on my own. I don't know what they would have done in that case. Whoever they contracted should have put some soil down first and they didn't.”

Review by
05/15/2015

“Well, I had to go back and completely repaint. The painting and the woodwork was done terribly. Our living room, we had it gutted and completely redone. We had to have some beams replaced and things like that. The tile guys and the ones who did the tiles on our fireplace, they did a nice job. Structurally, it's nothing you can see, what they did. But they just came in and caulked it within an inch of its life and then painted over it and not well. I'd give them a C overall.”

Review by
05/15/2015

“Every job they've done for me has been bad and their attitude about it is basically that I expect perfection and that's unrealistic. Because I'm a single woman, I think they're trying to bully me into accepting a job that is completely unacceptable. And it makes me very angry because they took a lot of money from me and I'm not getting my money's worth. They created a leak inside my cabinet in my kitchen, and I, the next day is when I saw it because I was going to put new shelf paper on the inside of all my cabinets, and I sent a photograph. They didn't even come to look at it for two weeks, so it kept leaking for two weeks. And by the time they came, I had mold inside my cupboards. And their attitude was, well we didn't cause that; that's from your water filtration system and I'm like, wait a minute. I didn't have a leak before you guys did work on my house, but I do have one now. So, their answer was to basically turn the water off in my kitchen and spray my shelf with some stuff that kills mold, and then they said, 'oh you don't have any mold in there.' I said, 'I have pictures.' Yeah, and so now I cannot even use my cabinets that in kitchen that are near the leak because it smells like mildew. And I don't know if it's, you know, did so much damage from that two weeks of leak that even, not just the shelf that was wet, but whatever else it was touching was affected as well.”

Review by
05/14/2015

“They were very project oriented, and they explained everything they were going to do before they did it. They stuck to their schedule and budget. They were very customer-service oriented. We had them tile floors in two bathrooms, and then we had some repairs on our front windows. We had some rotten windowsills that they had to pull out and replace. They painted and updated our front door. I think when we interviewed them, and we were just impressed with their professionalism. They're an A+.”

Review by
05/14/2015

“I thought they offered good value. They communicated well and they had high quality work. They redid all of our bathrooms. They did a fair amount of painting. They put in new showers, new tubs, new sinks, new fixtures. They're an A.”

Review by
05/14/2015

“The original guy that came out and gave the estimate didn't do a very good job. They had to come and adjust it by several thousand dollars and it ended up costing more than I would've liked. They painted the exterior of the house. I got estimates from three other companies. The original estimate had them in the middle and they seemed to be reputable so I went with them. I'd give them a B.”

Review by
05/14/2015

“We wouldn't work. We had them do our outside exterior painting and we had an issue with stuff. And part of it was communication for us and part of it was with them. It wasn't all on us. It wasn't all on them. The work was fine. It wasn't the best we've ever had before for exterior paint. And there was something they did not do that we asked them to do. And part of it was a miscommunication, I do admit that but the other was not miscommunication. And they just said, pretty much 'we're kind of fed up with you so we're done.' And I've never ever had anybody treat us like that before. So yeah, we won't use them again. I'd go with a different company. We wouldn't go with them again. I'd give them a C- overall.”

Review by
05/13/2015

“We did a remodel of our entire house. We moved out because they did everything from the ceilings down to the floor. Where there was popcorn ceilings, we had it removed. All of the walls were repainted. All of the molding was painted. We gutted our kitchen and our master bath and had custom cabinets made and granite put in. We had granite removed from the kitchen and refurbished and put into our study and the laundry room. The new granite put into the kitchen and our wet bar and a built-in cabinet in the kitchen as well. We put granite in our master bath. We have two other bathrooms. We put travertine in those, a honed travertine. We replaced all the lighting in the house. We painted or stained or replaced every cabinet in the house. We removed wallpaper from the bathrooms and had all of those surfaces textured the way the rest of the house is textured. We took out a wall between the family room and the kitchen. We took out most of that wall to open it up. We changed the wall in the master bedroom to give more room in the master bath. We replaced all the faucets. We literally replaced inside the house because I wanted a new house and we had built this originally and had wanted to stay here so we pretty much redid the entire inside of the house. It was a looooot of money. Not the usual remodel, I don't think. I saw them in the Best Pick Reports book. I saw them referred to well for both years and that's how we chose them. I'd give them an A. We were very happy.”

Review by
05/13/2015

“Specifically, they replaced two doors. Exterior doors that I was having some problems with leaking so they replaced those. In the process, we found that the idiots who put them in prior to them had rewired our electrical wrong and it could've burned our house so on the spot which was basically a Saturday at that point, they pulled three different contractors in to rewire the problem over the top of the new door like it should've been then fixed the wall and painted it all so they did a really good job. When it all started happening on Saturday, I was done by the end of the day. One of my friends is one of their top marketers or salespeople. He has great service. Miguel was the project manager or whatever you want to call it and he was great. They're absolutely an A+.”

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