DFW Improved
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

DFW Improved has received 4.7 out of 5 stars based on 138 customer surveys.
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8th year as a Best Pick Call
"DFW is a trusted resource to help re-imagine your home. We design room additions, kitchens, and bath remodels, and we customize flooring and paint to tailor every element to your exact taste. We have over 35 staff with the expertise to give you peace of mind that your project will be delivered with excellence."

Gary St. John | Co-owner
Company Information
Services Offered
DFW Improved provides solutions for residential and commercial customers, including interior and exterior painting, cabinet refinishing, wallpaper removal, specialty texture work, and finishes.
Warranty
DFW offers a three-year warranty on paint work and various manufacturer material warranties.
Company History
The current owners, who each have over two decades of industry experience, founded the company in 2004 and continue to oversee it today. DFW Improved has over 40 project supervisors and sales staff.
Distinctions
DFW Improved has won multiple ARC Awards from the Dallas Builders Association and was featured on the DIY Network. The company is a Veterans Affairs registered builder that employs a National Association of Home Builders Certified Aging-in-Place Specialist and a technician trained in Xactimate for insurance restoration.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

DFW Improved has received 4.7 out of 5 stars based on 138 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/26/2017

“They were good. It was a positive experience because they got everything done that I told them I wanted done. They did a full fireplace remodel, they painted two rooms, and they painted the kitchen. I would grade the overall experience with a B+, because they didn't check the paint color with me. I told them I wanted gray; they got gray, but it was blue; they didn't test it before they bought it. Also, they didn't give me a list of everything we talked about. So, when I went back through the list of what I wanted, or confirmed it in an email, they said, 'Well, we didn't talk about that.'—we did. Then they would forget things, and I said, 'Hey look it's in the list.' They went, 'oh yeah.' But they got it done eventually. Once I brought it up, and I said, 'Hey, look remember I sent you a list to confirm.' They did do it, and they did a beautiful job, so I can't complain about the work they did—they did a great job. They don't break down their totals of what they're doing at all. As to expertise—considering that I wanted New England style of things going on—they weren't quite sure what I was talking about, but they found the people that knew what they were doing to get it done. That's the important part. They got it done exactly how I wanted it, even if they had to hire somebody else to do it—someone who knew how to do it.”

Review by
10/26/2017

“It was positive.”

Review by
09/25/2017

“It was excellent. They were extremely flexible, easy to work with, easy to be around, and did a good job. They painted the interior of my house, and I would grade the overall experience with an A+.”

Review by
09/25/2017

“It was positive because overall it was good; overall, I'm satisfied. They did the bathroom ventilation on both rooms. We also had some improvements in the kitchen, like painting. It was a big project, and I would grade the overall experience with an A-. The only thing was one of the bathrooms, they installed a new shower, and the company which they had a contract with came over and they used the original frame of that shower. After months, we had an issue with leaking; we were under warranty, so we called them, they came over, and fixed it again. The painting experience—it was OK. One day when they painted there was a lack of communication. They missed some part so I went there, and we missed a one-week delay because of the miscommunication with the contractor which they had. Then I stayed with them a little bit to force them which area I needed to paint. Overall, their quality in plumbing and their other service was perfect, though.”

Review by
09/25/2017

“It was positive because it was done on time, on budget, and it was supervised well. They did a full window replacement, a roof replacement, exterior, and gutters were installed as well. It was a year ago; I think they got wrapped up inside of a month. Because of the amount that was going on, they had to send separate people so that they wouldn't step on each other. I would grade the overall experience with an A.”

Review by
09/21/2017

“It was very good. I liked that they were timely, quality of work was high, quality of products was great. It was a very pleasant experience. They did inside and outside painting. They painted the kitchen and family room. We had remodeled the family room, and they painted a few of the pieces that were built-in. I would grade the overall experience with an A. As for punctuality, they were ahead of time.”

Review by
09/19/2017

“It was phenomenal. I liked them because they were on time, and they were extremely reasonable. They were very clean and tidy. They made sure that when they said the project was going to be done, it was done. They did some painting for me, and then they did a project for my parents. I would grade the overall experience with an A+, and I actually just referred them to a friend of mine in the car tonight.”

Review by
09/19/2017

“It was kind of nightmarish. Some of the stuff was really good, a few of the people were really great, and then a few of the people were not—like the painters they hired, they got paint all over our house. It felt like every time someone came in to do one thing, another thing got damaged or broken. We had two days where the flooring people just never showed up; we had to wait and were at home, but never got noted. I had to follow up for the plumbing—there was just never follow through there. Then the designer on our bathroom vanity gave the wrong color code. So, it was the wrong color, but she argued with us that it was the color—but then, finally, when she went back and actually double-checked it, she realized that she did give the wrong color. So, they had to go back and update all of that. There were a lot of issue; it was not very fun. I would not hire them again, and I would grade the overall experience with a D. The expertise—the sales guy really didn't know a lot of anything, and he handed you over to the contractors. They weren’t on level, not hiring the people who are the experts, and instead the designer who couldn't pick the color.”

Review by
09/19/2017

“It was wonderful—outstanding. They always did what they said they were going to do, and their product was excellent. They had a project manager who absolutely was wonderful. Every time I had any kind of question or issue, he jumped on it immediately and took care of it. They did everything I asked. They weren't cheap—can't say they were cheap—but they were certainly worth it. They were dependable, and I'm going to use them again—outstanding experience. I would rate the overall experience with an A+, and I've already recommended them to friends.”

Review by
09/19/2017

“It didn't go so well, but the gentleman that they call in when things aren't done right— he corrected everything. The work was painting, patching, and repairing. I would rate the overall experience with a B-.”

Review by
09/19/2017

“It was positive because of the easy process; they took care of everything for us, and were easy to work with. They did floors, painting, and new cabinetry. I would grade the overall experience with an A.”

Review by
09/19/2017

“It was positive because they were just good; they were honest, and they were quick. They removed a brick column from the middle of my back patio, which involved painting too. I would grade the overall experience with an A.”

Review by
09/15/2017

“They are pretty good; I have no complaints. It was hail damage, and they redid the roof and painting outside and replaced the window. I would grade the overall experience with an A.”

Review by
09/15/2017

“I liked their attention to detail, and the fact that they were very up front about everything. They did a little remodeling, but mostly repairs. They also did exterior painting for me. I would grade the overall experience with an A; they were very good.”

Review by
09/15/2017

“We had a lot of stuff going on at the same time. We had some hail damage, and they were willing to work with us with the time. Also, they did exterior painting for us. I would give the overall experience an A+. This was last year, so it's kind of hard to remember; I think that they were punctual. I don't remember being annoyed with them. I have no complaints.”

Review by
05/31/2016

“They  are amazing! They worked directly with my insurance company, which was a big plus. They were always professional and did wonderful work. The designer was great and my project manager was so helpful. I will definitely recommend them.”

Review by
05/31/2016

No review comments provided

Review by
05/29/2016

“DFW Improved made the remodeling process as easy as possible - they consistently showed up as scheduled and on time and provided the highest quality work. Regular meetings with the project manager, a plus. Very reputable and easy to work with. I will probably use them for future projects.”

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/25/2016

No review comments provided

Review by
05/25/2016

“Excellent work. Very professional. Highly recommend.”

Review by
05/25/2016

“DFW Improved had remodeled two of our homes. The latest remodel was a first floor gut and redesign, media room, and much more. We are so pleased with the work completed and would recommend to them to all. They definitely think out of the box.”

Review by
05/23/2016

“The  results of the project exceeded expectations. All work was completed in a very timely and professional manner. A short meeting with the design consultant was extremely helpful in coordinating colors and contrasts. The project manager, Tony, was very professional and patient; all contributing to a beautiful job.”

Review by
05/22/2016

“Excellent paint job. Fixed and painted everything they promised plus a couple issues that arose. I was extremely satisfied.”

Review by
05/22/2016

“Need to have supervisors who are knowledgeable about interior designs, trends and be able to advise customers and give options. They should also openly communicate and correct customers when they are wrong.”

Review by
05/22/2016

“I am very pleased with every aspect of my experience with DFW Improved. Everything from the first ‘get to know you’ phone call and visit to the completion of the work was far above and beyond what you would expect. Everyone is pleasant work with, dependable and highly knowledgeable in their fields. The crews that worked at my house were always respectful and cleaned up daily.”

Review by
05/19/2016

“My  husband and I are first time homebuyers and we decided to take on the daunting task of remodeling our master bathroom and closet. John and team from DFW Improved made this process amazingly less daunting and helped us each step of the way. I am absolutely IN LOVE with the final project and would highly recommend DFW Improved to anyone wanting to remodel part of their home.”

Review by
05/19/2016

“DFW Improved has been a pleasure to work with from the beginning. Our project was more than your average remodel. From making the new constructions look as if it had always been there to the remodel of the kitchen and baths we have been 1% satisfied with DFW Improved. I would highly recommend them for your job big or small. From the drawings to the designers to the actual construction, they will get it done and it will be right.”

Review by
05/19/2016

“Did real good on speed and timeliness. Very flexible and did good quality job. The ceiling texture is not perfect, could tell this is some minor flow if looks closely. But they are willing to trade imperfection for in one ceiling for extra free work in another area. So save me some cost while doing a quick job, not like some contractor drag out long time and make the whole house unlivable for a long time, even they have better texture job. So still prefer them as my favorite contractor.”

Review by
05/19/2016

“Our  past company had been featured in Best Picks before so we understand what it takes to be included. DFW Improved didn't let us down. Very professional, thorough, on time, great quality in painting. Best I've seen in a long time and I'm picky. I would highly recommend. I felt very cared for all the way around.”

Review by
05/15/2015

“They were friendly, they seemed to know what they were doing, and they got the job done. We had a flood from the toilets, so they did sheetrock, painting, and stuff like that. We found them through a recommendation from a friend. I'd give them an A.”

Review by
05/15/2015

“I got baseboards changed out and painting done. I ordered a new door, and they kept getting the doors with the doorknobs on the wrong sides and had to reorder them. They corrected all their mistakes. It was just one person who got all the work done. I would give DFW Improved an A.”

Review by
05/15/2015

“It was great. They were just very easy to work with, and we liked that it was kind of a one-stop shop. They did everything in the house. We did some stuff in the kitchen, the bathroom, and some miscellaneous items. They were recommended by somebody. They deserve an A grade.”

Review by
05/15/2015

“Well, I had to go back and completely repaint. The painting and the woodwork was done terribly. Our living room, we had it gutted and completely redone. We had to have some beams replaced and things like that. The tile guys and the ones who did the tiles on our fireplace, they did a nice job. Structurally, it's nothing you can see, what they did. But they just came in and caulked it within an inch of its life and then painted over it and not well. I'd give them a C overall.”

Review by
05/15/2015

“They came in and did some landscaping for me. We had some rosebushes that a girl ran over and hit my garage which is what they did. They did the garage part and then they hired out some landscaping. They are the ones that contracted all the work. They just had guys that they had come in to paint and did the brick. They had different people in here and I just had one point guy, Tony, and he contracted the work. I had three different people out to bid and felt comfortable with them. I'll give them a B because this was an issue but I probably should've called them to see if they could've rectified it before I went ahead and did it on my own. I don't know what they would have done in that case. Whoever they contracted should have put some soil down first and they didn't.”

Review by
05/15/2015

“Every job they've done for me has been bad and their attitude about it is basically that I expect perfection and that's unrealistic. Because I'm a single woman, I think they're trying to bully me into accepting a job that is completely unacceptable. And it makes me very angry because they took a lot of money from me and I'm not getting my money's worth. They created a leak inside my cabinet in my kitchen, and I, the next day is when I saw it because I was going to put new shelf paper on the inside of all my cabinets, and I sent a photograph. They didn't even come to look at it for two weeks, so it kept leaking for two weeks. And by the time they came, I had mold inside my cupboards. And their attitude was, well we didn't cause that; that's from your water filtration system and I'm like, wait a minute. I didn't have a leak before you guys did work on my house, but I do have one now. So, their answer was to basically turn the water off in my kitchen and spray my shelf with some stuff that kills mold, and then they said, 'oh you don't have any mold in there.' I said, 'I have pictures.' Yeah, and so now I cannot even use my cabinets that in kitchen that are near the leak because it smells like mildew. And I don't know if it's, you know, did so much damage from that two weeks of leak that even, not just the shelf that was wet, but whatever else it was touching was affected as well.”

Review by
05/14/2015

“We wouldn't work. We had them do our outside exterior painting and we had an issue with stuff. And part of it was communication for us and part of it was with them. It wasn't all on us. It wasn't all on them. The work was fine. It wasn't the best we've ever had before for exterior paint. And there was something they did not do that we asked them to do. And part of it was a miscommunication, I do admit that but the other was not miscommunication. And they just said, pretty much 'we're kind of fed up with you so we're done.' And I've never ever had anybody treat us like that before. So yeah, we won't use them again. I'd go with a different company. We wouldn't go with them again. I'd give them a C- overall.”

Review by
05/14/2015

“They were very project oriented, and they explained everything they were going to do before they did it. They stuck to their schedule and budget. They were very customer-service oriented. We had them tile floors in two bathrooms, and then we had some repairs on our front windows. We had some rotten windowsills that they had to pull out and replace. They painted and updated our front door. I think when we interviewed them, and we were just impressed with their professionalism. They're an A+.”

Review by
05/14/2015

“The original guy that came out and gave the estimate didn't do a very good job. They had to come and adjust it by several thousand dollars and it ended up costing more than I would've liked. They painted the exterior of the house. I got estimates from three other companies. The original estimate had them in the middle and they seemed to be reputable so I went with them. I'd give them a B.”

Review by
05/14/2015

“I thought they offered good value. They communicated well and they had high quality work. They redid all of our bathrooms. They did a fair amount of painting. They put in new showers, new tubs, new sinks, new fixtures. They're an A.”

Review by
05/13/2015

“They sanded and stained our floors after another company kind of messed them up. They made them look really nice. They got it done very quickly. We were about to move in, and they got it done in less than a week, which was really nice. I'd give them an A.”

Review by
05/13/2015

“They repaired some hail damage, and they did some painting for us, too. The salesman was very good. They were on time, and they showed up when they were supposed to show up. They get an A.”

Review by
05/13/2015

“We did a remodel of our entire house. We moved out because they did everything from the ceilings down to the floor. Where there was popcorn ceilings, we had it removed. All of the walls were repainted. All of the molding was painted. We gutted our kitchen and our master bath and had custom cabinets made and granite put in. We had granite removed from the kitchen and refurbished and put into our study and the laundry room. The new granite put into the kitchen and our wet bar and a built-in cabinet in the kitchen as well. We put granite in our master bath. We have two other bathrooms. We put travertine in those, a honed travertine. We replaced all the lighting in the house. We painted or stained or replaced every cabinet in the house. We removed wallpaper from the bathrooms and had all of those surfaces textured the way the rest of the house is textured. We took out a wall between the family room and the kitchen. We took out most of that wall to open it up. We changed the wall in the master bedroom to give more room in the master bath. We replaced all the faucets. We literally replaced inside the house because I wanted a new house and we had built this originally and had wanted to stay here so we pretty much redid the entire inside of the house. It was a looooot of money. Not the usual remodel, I don't think. I saw them in the Best Pick Reports book. I saw them referred to well for both years and that's how we chose them. I'd give them an A. We were very happy.”

Review by
05/13/2015

“Specifically, they replaced two doors. Exterior doors that I was having some problems with leaking so they replaced those. In the process, we found that the idiots who put them in prior to them had rewired our electrical wrong and it could've burned our house so on the spot which was basically a Saturday at that point, they pulled three different contractors in to rewire the problem over the top of the new door like it should've been then fixed the wall and painted it all so they did a really good job. When it all started happening on Saturday, I was done by the end of the day. One of my friends is one of their top marketers or salespeople. He has great service. Miguel was the project manager or whatever you want to call it and he was great. They're absolutely an A+.”

Review by
05/12/2015

“It was the worst experience in my whole life. Terrible. I would never use them again. When they first came and we signed the contract, I was told it would take a week and it took 10. And people would say they're coming and they didn't show up and then they would be here when I wasn't expecting them. And my project manager just disappeared. He said he was going on vacation and he was out of touch so I guess he didn't tell anyone. My husband looked them up online and found them and we used them once before to paint a couple of rooms and he was happy with them and decided to use them again. I would say a D overall. I wouldn't use them again.”

Review by
05/12/2015

“They were good. I got them off of the Best Pick Reports. I had the downstairs painted. My wife and I were tired of renovating and doing that thing, and we're getting ready to retire, so we decided to have some professionals come in and take care of it. After watching what they did and how they did it, I was extremely happy with their professional process. The group of guys they had in there were fun. They were professional. They enlightened me, and I've done a lot of painting on my own. The difference between what I could've done and what they did was incredible. I’m extremely happy with them. They get an A.”

Review by
05/12/2015

“They did a redo of my master bath. They did the floors, countertops, tiles, glass, and paint—pretty much a whole redo. What I liked about them the most is that they made it convenient for scheduling, and I really liked the contact that they used. They were very professional. They took care of my home—they covered everything they could, and they cleaned up after themselves. They were highly, highly professional, and that's probably what would always make me use them again. I'd give them an A.”

Review by
05/12/2015

“The foreman that they put in charge of my work that needed to be done was very rude to me, did not listen to what I was asking him to do. The painter they hired was ridiculous. And it all went back to the foreman or the person that was in charge of the contractors they brought out here. Now, the gentleman that they brought out that assessed the damages and so forth, he was awesome. They replaced flooring in my house that was awesome. But the painter and the man, the one employee that was in charge, I would never use them again because of him. A friend of mine, who had remodeled my home about 5 years ago, recommended them because he knew they dealt with insurance claims and mine was an insurance claim. And, like I said, my first experience was with the gentleman who came out to assess the damages and compare it with my insurance suggest or. And he was wonderful. He was easy to work with. But then the gentleman that they sent out to be the foreman in charge of making sure the work got done, he, I just did not care for him at all. He was very rude to me on more than one occasion. And he did not even apologize until I brought it to his attention when we were paying the final bill when the house was complete. And I think he only apologized because at that point because I brought it to his attention. And his apology was, 'I'm sorry you feel that way.' I'd give them a D overall.”

Review by
05/12/2015

“They got the job done with some hiccups along the way but they did a great job with the work. They redid an upstairs bathroom, downstairs new flooring. They redid the downstairs bathroom. Updated my fireplace. They did the ceilings with the popcorn and painted the ceilings. New lighting downstairs in the kitchen, family room and living room. They're a B.”

Review by
05/12/2015

“If I remember right, they did some gutter work for us and replaced some wood trim on our house that a squirrel bit off. They did a really great job. One of the gutters wasn't draining properly and maybe two or three months after the fact, I called and said 'Hey, this isn't draining properly' and they sent someone out to take care of it with no problem and no hesitation. I think I'd give them an A.”

Review by
05/12/2015

“They put a ramp in for my wife. She's in a wheelchair. They repainted my deck. They did a fine job. They did a real good job. They were all nice and they did a good job. They were on time and a couple of days it was raining so you couldn't help that but other than that, yeah. We had a couple of other people out here at the same time but DFW knew a lot more than the other ones. They would be an A.”

Review by
05/12/2015

“They redid our kitchen. From the initial meeting until all the way to the end, they did everything they said they were going to do and went above and beyond. We found them through one of those Best Pick Reports books. We were kind of picky about certain little things, and they just kept coming back to any issue we had. They would come back and fix it. If there was a tiny paint splatter somewhere, they would come back out and fix it. I would rate them as an A.”

Review by
05/12/2015

“They redid our bathroom, and they did a great job. They basically gutted it and redid it. They did a great job with the shower, the floor, and the painting of the walls and everything. They’re an A-grade company.”

Review by
05/12/2015

“They did a real good job. The guy that did the work was good. The salesman was good and he kept on top of it. They did some painting and some sheetrock repair. I'm going to say they're a B just because the prices were a little bit high.”

Review by
05/12/2015

“There were some things that came out completely to my satisfaction when they did the job initially. They came and did the work, and they cleaned up. To me, that was a very professional way of doing business. They get an A grade from me.”

Review by
04/29/2015

“I dealt with Doug Spiger, he's wonderful. I found them from Best Pick Reports. They put a roof on, an entire roof and all the gutters and painted it. They were great. I liked their customer service. I would give them an A.”

Review by
04/22/2015

“DFW Improved helped me with a kitchen redo last year and I was very impressed with them. I used them for another project. They painted cabinets and did a little shifting of light fixtures and ceiling and did another ceiling project. That turned out very well. I'd give them an A. I would definitely use them again.”

Review by
06/18/2014

“I liked their ability to walk us through the overall process; it was something we hadn't gone through before, so their help and guidance were definitely appreciated. They did a kitchen remodel, and they did some work after a pipe burst. The staff was communicative throughout the work. We are happy with the work. We had them install custom-made cabinets. Their cleanup was pretty good; we still had a couple of paint spots that we had to clean up afterward, but for the most part it, was good. I'd give them an A.”

Review by
06/16/2014

“All is well that ends well. We had a problem, and they came back and did some work, but we weren't very happy with the initial solution that they offered, so they came back again. They worked with us, and we're now happy with it. We had them do painting on the house, and we had no problem with that; that actually went very well. We were very happy with that. We also had gutters put up, and there was a lot of discussion about how to make the runs. They went with their design, and we started to experience some problems when we had extremely hard rains—we didn't have those for months, but during the first really hard rain we had, the gutters were overflowing, backing up into the roof, and coming into the house. We were literally having water come through the windows on the inside, so we contacted them and said that we needed them to come up with a solution that kept the gutters from overflowing. We went back and forth with it, and after they came out and made some alterations, we weren't totally convinced that those were going to take care of it. They sent some other guys back, and they made some modifications to the way the thing sloped. We think it has been fixed, but we've only had a medium rain since then—we haven't had the same kind of gully washer that we had, so we've got our fingers crossed. They worked with us to get the solution, and we feel confident that if we still have a problem, they'll come back again, and take care of it for us. I'd give them an A.”

Review by
06/09/2014

“Overall, they're a great contractor. They're very responsive. However, some of their independent subcontractors have a little bit more to be desired. The general contractor, they resolved all the issues. It was just sometimes a little stressful getting to the endpoint. They could have improved on some of their deflection with some of their subcontractors. They did plumbing work, woodwork, painting, fixtures, a little bit of everything. I'd give them an A-.”

Review by
06/09/2014

“I just like their sense of design and the way they do things. They were just right on top of everything. I didn't have to worry about anything. It was just an excellent company. They painted and put in some big beams in my den. They just did all kinds of things. I would give them an A.”

Review by
06/09/2014

“They did some home trailing stuff on the sidings for us and then also they reworked and painted a steel door for us. I believe the project was over several days. The technicians that came out were good. The quality of the work was good. I was satisfied about the customer service when I called in. They were pretty responsive about everything. I'd give them an A.”

Review by
06/06/2014

“They did a real good job. They did some work last winter, and that was the first time we used them. I liked their knowledge. The workers explained to me what went wrong during my last remodel with another company and explained what needed to be done for the new remodel we had done. I had a shower leak that flooded my closet, so they had to redo my carpet, closet, and drywall; take the old shower out; and put all the new stuff back in. I had them take down my wallpaper, retexture the walls, hang some lights for me, and paint. That work was completed on schedule. They didn't have to come back out and touch up anything. I would give them an A+.”

Review by
06/05/2014

“They did a very, very nice job. They were very professional. They were out here to check on the job. I can’t say enough good things about the company. They did a very fine job. This was the first time we used this company. I called them on the phone and they came out the next day. We talked about the job and they were able to work it in. it was a small job but they were able to take care of it very, very quickly in order to get that done before our painting. I was very pleased because we weren’t sure it was going to happen. I'd give them an A+.”

Review by
06/05/2014

“I was satisfied. They did exterior painting for my house. They cleaned up after themselves. I'd give them an A.”

Review by
05/26/2014

“They painted for me. The quality was very good. The workers were good. They were on time. We like their warranty. I would use them again. I would give them an A.”

Review by
05/26/2014

“We used DFW, and they were very good. They took care of interior painting for me. This was my first time using them. I'd give them an A grade.”

Review by
05/26/2014

“DFW was thorough. They were prompt, and the work itself was excellent. I had them paint all the woodwork around my house as well as my garage door. They took care of everything, and it came out nice. They’re an A+.”

Review by
05/26/2014

“The experience we had with DFW was wonderful. They were prompt, they were polite, they were skilled at what they were supposed to do, and they cleaned up after themselves. They did trim work. It was a grade-A job.”

Review by
05/26/2014

“I had a positive experience with DFW. It turned out great. They painted my entire house and remodeled our fireplace. They listened to my concerns, and the cleanup was perfect. I’d say they get an A+.”

Review by
05/26/2014

“They did a really good job. They did about ten different items in the house. The work they did was sheetrock, painting, redoing the bathrooms, and woodwork outside—a whole bunch of stuff. We’d use them again, and we’d give them an A. They were good to work with, and we absolutely recommend them.”

Review by
05/26/2014

“DFW painted our house, and the workers that came out were perfect. The customer service was excellent. They’re A++. They are probably the best home improvement people that I could imagine getting, and I would recommend them to anybody. I will always go back to them if we need anything else.”

Review by
05/26/2014

“A positive. Just, they did what they said they were going to do. Prompt, clean. Oh quite a few things; I had a new roof, exterior paintings, interior painting, and that’s about it, oh some electrical work too. The crew met my expectations and listened to my input. They’d probably get an A+.”

Review by
05/26/2014

“They did excellent work. It was really the customer service that I’d give them such high marks for. They did some exterior siding repair and completely painted the exterior of my home. I had a structural issue with a patio cover, and they repaired that as well. I chose DFW because they were the only one that gave me a line-item bid. It is A+ work.”

Review by
05/26/2014

“They refurbished our master bathroom, painted every surface downstairs, and remodeled the kitchen. They were absolutely worth it. The workers were all great, and everything went safely. They did everything they promised and on time.”

Review by
05/26/2014

“It was a great experience. I liked their quality. They taped and bedded our walls, textured our walls, refloated the ceilings, and painted the ceilings. Their work quality was good. I chose them because I liked their response, and I’d give them an A.”

Review by
05/26/2014

“It was negative. Well I mean, on the last day the came out for the process, but you know, they tried, first of all, I was told it would take two weeks to do my project. Basically what I was doing is, I was adding some cabinets, to the existing cabinets in the kitchen. So it wasn’t a full remodel, it was just, I had a blank wall I was interested in putting some cabinets in. so the guy, was like, OK would be 500 down for us to do it, it was only four cabinets, OK, it really wasn’t much to put on the wall. So let’s start from the beginning or whatever. So the cabinet guy, according to the manager, said it was going to take four weeks to make the cabinets. To make the cabinets. Four weeks. And so bout time the painter was getting ready to get over here, the guy saw the cabinet wasn’t finished. The painter came out, he was supposed to match the cabinets to my existing cabinet stains. They examined my cabinets, just my cabinets for, already putting the pre-staining on it, and certain stalls were unfinished. They were just white, OK. So when they put the first coat of paint on, it was off, it was way off. They ended up having to repaint it three times. So strip, repaint, strip repaint. So back when that was done, which is not 100% which I’m OK with. Then came the issue with the back brush (?). Cause my next project was the entire kitchen because I didn’t have back brush at all. The samples that were shown to me as a DFW Improved sample store didn’t look like the samples that arrived at the house. They were so badly defective, I mean, I have pictures. So badly discolored, if you would have seen it, it was just horrible. I just thought, omg everything that could had gone wrong, I could just talk about this project. And so, I wasn’t too happy, I ended up pulling the majority of them off my wall because Tyler, he’s installing these defective tiles all up on my wall. Like, they’re supposed to be clean, but like, it had like spots on there that looks green. I’m like, that looks horrible, why are you putting that up on my wall??? I was so upset I was trying to tell the designer, tell her hey, you know what happened? And they kind of blew me off, saying you need to get the project manager on that, I called him after hours so they may had been busy, but I had them take the tiles off the wall and they made me for additional labor too! Yes they did, so yea I wasn’t happy. The work, is completed to 80% of my satisfaction. I don’t know if that’s a C or a B. Oh OK, a B- or C+ is the same. OK, so they made me pay for additional labor, we argued back and forth. And completed the project, it was completed about 80% of my satisfaction. But I understand this is Best Pick and for EBSCO reviews, I don’t know if it’s because this was just a small project and they didn’t do their best work, didn’t put 100% into it. And you know, you’ve got all these excellent reviews and ratings and you’re like, what happened with me? You know, and I don’t know if it’s too small for such a big company. I know they do people who live in 5 million dollar homes, you know, I get that, but my work was too small, and such a small home, I don’t know. OK, I would say, a B-. Yea, I won’t say a B+, because the project manger tried to con me, and I wasn’t 100% ignored.”

Review by
05/26/2014

“They were very professional, they were always timely with calling back, and they were detailed. The guy went to the house while I was out of town, so he walked through each room with me on the phone while I explained to him what needed to be done. He could have just gone in and slapped some paint on it, but he didn't—he did it the right way. What really impressed me about these guys was that they called one day, and I told them I couldn't talk to them right then because my dad was really ill and he was getting ready to pass away. I said I'd call them back in a day or two, and then two days later, I got the most beautiful arrangement of flowers from their company with a sympathy card. I just thought that was a real class act. They did painting work for me. I had a contractor that did some work, and they just sort of did the very, very minimum. I couldn't paint because half of the job that they did in the house was so bad. DFW Improved went and basically redid everything the way it was supposed to be done. I think they started in April, and it took them about two and a half weeks to paint and do all the work. It was a little bit slowed on my end because I didn't get back to them always on time, but the longest part was the finish, where went in, cleaned, and touched up—that took the longest time. That almost took as long as the actual job took, but I didn't mind. I would absolutely use this company in the future. I would recommend them, and I would give them an A+. They were extremely professional and thorough, did it the right way, and were compassionate when my father passed away and sent me flowers.”

Review by
05/26/2014

“I just had so many problems, I don’t’ even know where to begin. The foreman, I don’t know, not the actual supervisor. Tony would tell me he’s going to do something and he didn’t do it. He would send somebody to my house and they didn’t do the right job. They wouldn’t, they didn’t do a good job. They were, we had a problem with my faucets; they were putting the faucets back in, my new faucets into the, into the new countertop. And I asked them, you know the silver thing that pops up and down? I asked them to replace that. And they put a new stopper in but put my old faucets in. and it was leaking on my vanities, I had two vanities. They couldn’t stop it, it wouldn’t drain. When you run water in it, the sink would stop up, both of them. They came to my house four times. And the next to last time came in, Tony had even brought new stoppers you know, a second time, but the plumber who came, just put it in! and then he took off, telling Tony he fixed it, but he didn’t fix it! I believe Tony came to my house knowing on alcohol. And I know what that’s like, my father was an alcoholic, my first husband was, I know what that looks like in your face and your eyes. Tony came to my house and he smelled like alcohol, first thing in the morning. And so I would never ever recommend DFW, nothing, nothing. I’m sure there were moments that were positive. Tony was very nice, the time schedules didn’t work out, they were never on time, I just had so many negative things going on constantly, I just can’t think of anything positive. When they painters painted, I had to have him come back out. Yea I would say C.”

Review by
05/26/2014

“What I liked was that they explained everything in detail to us. They came out when they called and said they would, and they completed the job at the time they said they would. They painted the interior of their home. One thing I noted was that when I did the walk-through after everything was done and put back to normal, I saw a little stop that they missed and that they didn’t clean up as well as they should had. That was a bit disappointing. The service is great, though—everything was perfect, but after living in the same house for a couple of weeks, I started to notice a little spot where they didn’t clean up this area. They finally called three months later to say, ‘Hey, we’d like to get recommendations, and if you’re OK with it, we’d like to give your number to recommend our services.’ I said, ‘OK, great, but one thing—I’m very disappointed with your cleanup process.’ They were very responsive, and they came back and cleaned up. They actually asked why I didn’t call sooner. They came out immediately, so that was great. I would give them an A-. I would recommend them, but when you’re done with the painting, if you notice anything, call them immediately.”

Review by
05/26/2014

“They were comprehensive and they way they approached the job, their professionalism which they executed and essentially they adhered to a schedule that they set and was agreeable and the cost was in line to what the estimate was. I had a roof repair on the exterior and a ceiling repair in the garage to include drywall and painting. The quality of work was top notch. The technicians were competent, very competent and very customer focused. I'd give them an A.”

Review by
05/26/2014

“It was easy. They were really straightforward, and they actually did the job we hired them to do ahead of time. It was a great experience. We bought a brand-new house in November, and it was a new construction job, so we had them come in and paint about 80 percent of it. We moved from out of state, so we hired them based on a recommendation from our realtor, and we had them paint about 80 percent of the house so it wouldn’t be ugly. I’d definitely give them an A+.”

Review by
05/26/2014

“They did a great job. They did painting for us, and they cleaned up the house. This was right after we had bought it, so it was a lot of painting and a lot of cleaning. Since the work was finished, everything has been great. The workers were good guys, the project manager kept track of everything, and I didn't have any problems. Everything that we asked them to do, they did—no problems. They get an A+ rating.”

Review by
05/26/2014

“DFW did a great job. When issues did come up, they got right on top of them, and the response was friendly. I would do business with them many, many times over. They did some water damage repair service for me—it was mostly drywall and painting. They replaced a couple of light fixtures, and they fixed my wood floors. Everything has held up great. This was my first time using them. They're an A+ business.”

Review by
05/26/2014

“DFW did a great job. They were able to do multiple projects for me in the time frame I needed them taken care of. I had a guest bathroom remodeled, a wall built with French doors leading to a study, and some touch-ups with paint. It was the first time I used them, and I would use them again. They were respectful to my home and cleaned up well. I would give them an A, and I’d recommend them.”

Review by
05/26/2014

“They did a real good job. It was a positive experience. They did what they said they were going to do, they did it on time, and it was well done. They did some painting, and they repaired some cabinets and some doors—they did a lot. I would use them again. They cleaned up after their services, and they’re definitely recommendable. I’d give them a ten out of ten­—an A+.”

Review by
04/09/2014

“DFW Improved did some painting for me. They did the job they were here to do—it was exterior home painting. I was satisfied with the quality of the paint that they used, and the overall customer service was good. They had a supervisor come check the work, and they fixed any problems that arose. I would consider using them again. I would give them an A-.”

Review by
04/07/2014

“DFW Improved removed the popcorn on my ceiling, patched some drywall, and painted. This was my first time using them. They were polite and explained what they were doing, their price didn't change from what they quoted, and it was all good. The cleanup was good, too. I would give them an A+ rating.”

Review by
06/26/2013

“Everything was great—we are very pleased. DFW Improved stained our fence, refinished our front door, painted all the trim and gutters on the house, and replaced an exterior door for us. The door was separate—all the painting and refinishing of the front door was another job. They make sure everything's done to your satisfaction—they make sure you're happy. I would give an A+ to DFW Improved.”

Review by
06/25/2013

“About a year ago, some bathroom work…remodel. I had a positive experience. Well the sub-contractor on the project was negative. Well, what didn't. I don't really know if I want to go into it. I'd written it on the evaluation after the job was finished. He just, you know, he had workers there that just put stain on the carpet and paint on our fence outside. It seems like everything he did. I had to have things done over, the plaster and he came in. Then I had...after a year, the grout started to break away around the tub and the guy from DFW came out and said well he never did grout around what he should have done. So it was just a bad experience all the way around. I was already in contact with a representative from DFW. The issue was resolved. It was just one headache after another with this guy and it really wasn't DFW's fault...it was just the. I think actually, the work was good. But it was always like having to come back in on...they had to redo practically everything that they were supposed to do. That guy's service was poor but you know, DFW, they kept after him and their service was good. I don't know if that helps. Probably a B. I would recommend the company but if I use, you know, like I told them. I said I should have just asked for a sub-contractor after we had the problem the first few days. So I don't know how you want to list that.”

Review by
06/25/2013

“They did some exterior painting on our house. They were great as far as making an appointment ahead of time, taking notes—getting everything ready that way—managing the crew while they did the job, and cleaning up afterward. Everything was great. This was the first time I ever used this company. I called a few places, and they seemed the most reputable, and the price was right. It was pretty quick to set up an appointment—they answered and got everything scheduled quickly, so it was good. I'll say they get an A+.”

Review by
06/25/2013

“They were excellent—very responsible, very easy to work with, and they provided all of the documentation as far as licensing. They were very quick to offer any resources, testimonials, anything like that—references. I really enjoyed the project manager—he was extremely helpful—he went out of his way to help me with a few other things. I would recommend them to anyone—in fact, I have. They did some painting, some installation of crown molding, some repair of some cracks from aging of the home, and replacement of the windowsill. We also textured a little part of the wall. I would say it was an A+ easily—no hesitation.”

Review by
06/25/2013

“Their work was fine. Oh we had a positive experience. I thought it was good. Just the quality of the work. They did some plastering and some painting. The time frame in which the work was finished was fine…it was good. Customer service was excellent. No, not off the top of my head. OK I would give them a B+. I would recommend them to someone else.”

Review by
06/25/2013

“I had a leak upstairs—they rebuilt a bathroom cabinet, and then it leaked downstairs into the kitchen. So they did some painting and stuff. Everything is good. This was my first time using the company. It was a referral from a friend. I would give it an A+, no problems.”

Review by
06/25/2013

“I thought they did great. They painted my house. Everything is holding up real good. I'm going to call them again for some more work. This was my first time using the company. I saw them doing work in my neighborhood. I’ll give them an A+.”

Review by
06/25/2013

“I had a positive experience. They did a lot—stripped wallpaper, texturized and painted walls, restained cabinets, and painted trim. They did everything I asked. They deserve an A+.”

Review by
06/25/2013

“They were great. They textured the wall, painted the wall, and did some repair work on the outside trim of the house. They were nice and efficient—got the work done when they were supposed to. I’d give them an A.”

Review by
06/25/2013

“They refinished our kitchen cabinets, replaced the countertops and the backsplash, and painted the entire inside of the house. Everything is holding up very good. This was my first time using the company. I'd say it was an A+.”

Review by
06/25/2013

“They painted the outside of my house. The customer service was very good. The painters paid close attention, and the cleanup was very good. I'll give them an A.”

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