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“Your mileage may vary. The team initially sent to work on my chimney and back patio were relatively inexperienced. Work was performed in a questionable manner. When questions were raised, they were not well received, or excuses were made. I subsequently learned that the rep who had quoted the job had left the company, so this explained why there was a gap between what was discussed in the initial consultation and how the techs were approaching the repairs. Nonetheless, ultimately the first team of techs left the completion of the stone cladding on this chimney at the line of the flashing jagged and unfinished, grinding mud on the lower part of the chimney, and grinding mud in the gutters adjacent to the work area. Grout matching on the patio was poorly executed. After discussion with the company owner and sharing of photos, another crew was sent to the jobsite to complete the repairs. That crew was more experienced and finalized the job in an acceptable manner.”

“Poor communication, unfinished and poorly-done work, and a lack of coordination between parts of the company.”

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“They got the work done eventually and did it well, but getting to that point was a headache, required clarifying the job with workers and office people. They could be more organized internally.”

“I could not in good conscience recommend Chimcare to anyone given the experience we had.”

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“Friendly courteous service and arrived on time”

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“Everyone I talked to at Chimcare was kind and honest. We ended up having a wood stove that was unusable and they didn't dance around that fact. I felt confident that our safety was their top priority.”

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“Initial customer service was good; follow-up was dismal”

“The masonry service was good, but the linner service was horrible”

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“After the work there were problems. They have not corrected the problems as of yet.”

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“We had our chimney cleaned in December of 2020 and that went just fine. The technician recommended that we have some follow up work done on our chimney and we made an appointment in November of 2021. After waiting for a long time for that day and my husband worked from home so, he could talk to your technician nobody showed up or called. When I called to ask what had happened, nobody returned my call. Based on your customer service (or lack of), I will not recommend your company.”

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“The Job was not done very Professional it looked like it a novice did it”

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