ELA Outdoor Living
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ELA Outdoor Living has received 4.6 out of 5 stars based on 64 customer surveys conducted through GuildQuality.
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5th year as a Best Pick Call
"ELA is your one source provider for designing and building outdoor projects. A design showroom allows customers to select plants and building materials and view their project in 3-D. Our team of professionals, educated in horticulture and landscape architecture, will provide creative and educated advice for your projects."

Keith Frederick | President & CEO
Company Information
Services Offered
ELA Outdoor Living offers landscape design and installation; softscape services (planting and bed care); hardscape services (patios, retaining walls, and paver cleaning, sealing, and repair); masonry (stone, brick, and stamped concrete); ponds and streams; landscape lighting; grading; drainage solutions; excavation; bulk materials (gravel, mulch, and soil); and holiday decorating and lighting.
Services Not Offered
ELA does not mow lawns or install irrigation systems.
Company History
ELA was established in 1989 by Keith Frederick and is open year-round.
Distinctions
The company is a multi-year NARI and PLNA award winner and was named a 2020 Best of House & Home company for Bucks County.
Employee Information
Employees have Bachelor of Science degrees in Landscape Architecture, Ornamental Horticulture, and Environmental Design.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster
Address
5095 Highway 202
Doylestown, PA 18902
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed
Licenses
PA020362

Compiled Score:

ELA Outdoor Living has received 4.6 out of 5 stars based on 64 customer surveys conducted through GuildQuality.
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54
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/09/2021

“The front and side of the house look great!”

Review by
03/09/2021

“They do great work.”

Review by
03/08/2021

No review comments provided

Review by
03/07/2021

“Great trees to choose from. Quick to come out and do the job. Did very neat and meticulous work. Left no messes behind.”

Review by
03/07/2021

No review comments provided

Review by
03/07/2021

No review comments provided

Review by
03/01/2021

“Tom and Karen both communicated very effectively and explained details to my satisfaction.”

Review by
03/01/2021

“Lou and Phil were amazing.”

Review by
02/28/2021

“All work was performed professionally, efficiently and in a timely manner. The crews were a pleasure to work with.”

Review by
02/28/2021

“Tom was excellent to work with”

Review by
02/28/2021

“Overall great outcome in design and execution. Nice people.”

Review by
02/28/2021

“High quality craftsmanship”

Review by
02/28/2021

“ELA exceed their promises on time and quality commitments. They underpromise and over-deliver - which is rare, particularly in their field.”

Review by
02/28/2021

No review comments provided

Review by
02/26/2021

“Keith had exceptional service.”

Review by
02/26/2021

“John apple the salesperson was amazing.”

Review by
02/26/2021

“They were very fast and came when they were supposed to, but they did water the areas they said they were going to and I lost some of my plants.”

Review by
02/26/2021

“Environmental Landscape Associates is professional, and they pay attention to detail.”

Review by
02/25/2021

“Keith?s team was amazing and Keiths design for our unique property was right on target!!”

Review by
02/25/2021

“They were good.”

Review by
02/25/2021

“I would like to recognize Dom Falcome & Oscar for exceptional service.”

Review by
02/24/2021

“Karen Clendaniel”

Review by
02/24/2021

“All of the workers Keith has sent here have been more than willing to address our needs. They are always courteous and skilled.”

Review by
02/24/2021

“They do good work but their prices are high, even for a cleanup”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“Karen does a great job representing ELA.”

Review by
02/23/2021

No review comments provided

Review by
02/23/2021

“They have been responsive and thorough in all of my home projects. Work is always done to complete satisfaction and there is communication from scheduling to project completion. Karen is exceptional!!”

Review by
02/23/2021

“None!”

Review by
03/19/2020

No review comments provided

Review by
02/10/2020

“I would like to recognize Keith.”

Review by
02/08/2020

“They met all other expectations.”

Review by
02/03/2020

“Everyone did a great job!”

Review by
02/03/2020

No review comments provided

Review by
02/02/2020

“Please see my comments below on communication. The work was good, but the sales experience was insanely long, and I was completely forgotten / ignored even though they had a down payment.”

Review by
02/01/2020

“They were so easy to work with it exceeded my expectations.”

Review by
02/01/2020

“Oscar! And Karen!”

Review by
01/28/2020

“We are very happy with Environmental Landscape. They provided great service. They were quick, neat, and efficient.”

Review by
01/24/2020

“Fine craftsmen to do the tile work.”

Review by
01/23/2020

“Karen Clendaniel: Easy to work with; knowledgeable”

Review by
01/22/2020

“They were professional and very knowledgeable. They did a great job, and we loved the end results.”

Review by
01/21/2020

“Environmental Landscape Associates did the job.”

Review by
01/21/2020

“The customer service was fantastic.”

Review by
01/21/2020

“The staff, especially Karen, are outstanding and their attention to detail is second to none!”

Review by
01/20/2020

“Karen is great”

Review by
01/20/2020

No review comments provided

Review by
01/20/2020

No review comments provided

Review by
01/20/2020

“ELA is dishonest, they owe us a large sum of money and are refusing to reimburse us. Keith the owner is a good sales person but that is as far any good from him goes.”

Review by
10/14/2018

No review comments provided

Review by
10/03/2018

“The general design turned out well and the clean up was wonderful.”

Review by
09/29/2018

“I feel the company met my expectations in that everything was good.”

Review by
09/29/2018

“Jean provided exceptional service.”

Review by
09/26/2018

No review comments provided

Review by
09/25/2018

“I am satisfied with their skill at the work, because it was better than expected.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“I wouldn't let this company clean a toilet let alone a garden.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“Karen Clendaniel : professional, good communicator, knows what she's doing and backs it up with sound advice. an asset to the company.”

Review by
09/17/2018

“I can't recommend the company because I am unsatisfied with the work. I don't like how the estimator is working with customers.”

Review by
09/14/2018

“They worked with me on a delayed schedule which was really helpful. The installer kept in touch with me and asked critical questions.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“Keith did a great job helping me pull the backyard together. we added a pergola and it's gorgeous!”

Review by
09/11/2018

“The design was outstanding, just what I hoped for and the execution surpassed expectations. The fellows went that "extra mile" to make sure everything was done just right, beyond even what I had hoped for.”

Review by
03/06/2018

“I am happy with them. I had no complaints”

Review by
03/06/2018

“I was appreciative of them coming out with their machinery and digging. Obviously when you've got big heavy equipment some of the lawn gets torn up a little bit, but they put down grass seed. It was so late in the season the grass didn't come back, but that's understandable. They did a nice job digging holes, putting the trees in, planting them nicely, making sure the locations we picked were ideal for the trees. Now we'll see what happens. They give you a year guarantee on it so nothing will go wrong. They get an A.”

Review by
03/06/2018

“I was very satisfied with Environmental Landscapes Associates. They were very attentive. They made changes for me at the last minute. I really don't have anything negative to say at all. Very timely. They did landscaping for me. They had a lot of tearing down to do, pulling out and redoing the beds and such. I had no complaints. I would highly recommend them.”

Review by
03/06/2018

“They were very professional, came out and gave an estimate, and then when they started the work the two guys who came out to do the work were very professional, had everything done quickly, and they pretty much went beyond what the contract was. They did landscaping. They basically graded the yard and hydro-seeded it. They get an A+.”

Review by
03/06/2018

“They listened, were personally attentive to what I wanted, and the budget I wanted to spend. They went over and above and threw in things that I wouldn't have expected. They did an outdoor living space, as well as landscaping. I would give them an A+. I would definitely recommend them.”

Review by
03/06/2018

“The quality of the work was quite good. It was kind of meticulous doing of the tasks, and it went smoothly. They did a walkway. First it was an outdoor living space. They did two bluestone patios and a walkway connecting it. I would give them an A.”

Review by
03/06/2018

“I was very pleased with Environmental Landscapes Associates. They exceeded expectations. They did an outdoor living space with a pond, and it's spectacular. They get an A+.”

Review by
03/06/2018

“I like their creativity and promptness. They did landscaping and outdoor living space for us. For the overall grade I'd give them an A.”

Review by
03/06/2018

“They are going to be doing our cleanup again this year. They just did landscaping. We were very satisfied with them and we are using them again.”

Review by
03/06/2018

“It was a good experience although we asked for some follow up on future projects and no one ever followed up so we went with another company. It was a landscaping job. I would grade them a B, as long the trees are still alive after this winter. There was no follow up, I was not impressed with their customer service.”

Review by
03/06/2018

“I'm very happy with the design. I was a little less than happy with the follow-up work and the labor rates they charged, but generally positive. They just did landscaping, some hardscape was involved in the past and retaining walls, but no seating areas. Overall, I would give them a B+.”

Review by
03/06/2018

“I had a very negative experience on a number of fronts. Their estimate was extremely high. A lot of communication back and forth we decided to go through with the work. Did not complete the work to the level by which they had planned it out. The communication was very, very sketchy. For example, the first time to interact with the owner of the company—had personally called him because I'd made a number of calls and didn't receive callbacks, so somebody connected me up with the owner. I spoke directly to the owner and he said he was in the area and that he'd be over shortly. 45 minutes an hour later he's still not there. I call him back and he's like, 'Oh I got caught up talking to somebody. I'll be over shortly.' I found them to be very arrogant. The work was not done to the level by which they charge. Even today all the cords and electrical wire you can see it right on top of the mulch. They charge top dollar. I will not use them again. I did not have a good experience all around. I'd give them a D. There was a lot of mass confusion. I would give them the worst possible rating.”

Review by
03/09/2017

“I had a terrible experience with them. They planted a tree for me and some bushes. They did just general cleanup and worked on a front flowerbed. The crew that initially did the work for me was fantastic, but the owner came out one time to look at some things and he was awful. He was arrogant, condescending, and just overall irritating like he was doing me some kind of favor. Then the tree that they planted died; it was under warranty, and they have refused to replace it. The gentleman who worked for them initially left because he did not do well with the owner or something. I have since gone and found him and have him work for me now. The owner was my biggest problem, and he was the one when I called who was really difficult about replacing it. It was just a horrible experience. I tell everyone I meet that I had a bad experience with them. The quality of the work they did was fine. The guy who came out initially knew what he was doing. Overall, I’d have to give my experience a D.”

Review by
08/05/2016

“They're very honest. They had the expertise to know how to go into where for our landscaping. We have Douglas Fir trees that were blighted. What we decided to do was to replace them with a new row of trees in the front that started as larger than baby trees, but we're hoping they will start to flourish so that the Douglas firs will eventually be cut down by ELA and taken out. They've actually planted a barrier for us to the road, which we weren't sure what kind of trees we could put in. They were the ones who actually came up with the idea. They're definitely an A.”

Review by
08/05/2016

“They've done work for me more than once. They're friendly. They do a good job. They do it fast. I like the way my lawn looks. They just do the landscaping for me every year. They get an A from me. I like his crew. His crew does a good job.”

Review by
08/05/2016

“They replaced a large bush in a hedge where I had lost one of them, and it did not do well. They came and replaced, which was a good thing, and that one's not doing too good either. I don't know whether it's ELA's fault or whether there's something wrong with that one spot. This is a hedge that has maybe 2 large bushes—it's a cypress. The only thing I can say is that I'm not real pleased with the outcome. I thought they were very easy to work with, and I thought the price was reasonable for what they provided, but I can't say they put this thing in, it's doing great, and everything's hunky-dory. The good thing is they were easy to deal with and friendly. The bad is that the outcome has not been good. It's been two or three years since they did this for me. I'd give them a B-. I won't say it's a disaster. It's just I'm not sure it was their fault. I'm not sure it wasn't their fault. I have been thinking that maybe what I should do is just dig up that whole area, get some topsoil, put it there, try planting a plant there, and see if that works. The original one died, which is why we had them replace it. I don't know if it was their responsibility to try and test the soil or something, but for whatever reason, they put two in there, and this one is in the process of dying. The quality of the work was fine. They did a good job. I had no problem with the customer service. It was done while I was at work. They said they would do it on a particular day, and they did it that day. They put a plant in outside. It was at the front of the property in a hedge. They didn't leave big piles of dirt left over. They got dirty. The fact that the first one did not survive maybe should have gotten them to think about, 'Well maybe I should take a couple soil samples and see if there's something in this soil causing it to die.' The reason I asked them to replace it originally was because it died and then the second one died. Until just recently I got to thinking, well, this one's dying too, and that led me to believe maybe there's something wrong with that. Maybe they should have investigated that.”

Review by
08/01/2016

“I liked that they did a good job. They're expensive, but then you don't have to worry that the job is done right. This time they did mulching. They put in some plants and cleaned up the yard. They deserve an A.”

Review by
08/01/2016

“They were very neat and very clean. Even the work they did is still looking good the second year around. They were doing some mulching and yard clean-up about a year ago. ELA definitely gets an A.”

Review by
08/01/2016

“They did a very nice job. It held up very well. They were very supportive with questions. They did landscaping for me less than a year ago. I'd grade them as an A.”

Review by
08/01/2016

“The work was excellent with no complaints—A+.”

Review by
08/01/2016

“I just liked that they did a good job and met expectations. They were doing landscaping for me. I'd give them a B. There's just always something people can always do better.”

Review by
08/01/2016

“They put up our trees, but I was supposed to get a tree, and it didn’t survive. I had to buy a different tree. They were supposed to warranty the tree. I was steered into another tree that cost me money to buy, and it wasn't the tree it was represented to be. I was a little bit disappointed in that. I'd rate them as a B.”

Review by
07/19/2016

“ELA is very good at what they do. They know their business. They're efficient and creative. They did several things for me but mostly hardscaping and some landscaping. I'll give them an A. There's always something to talk about. Like other things, people are busy, communicating on the finals specs of something, but I'll give them an A.”

Review by
07/19/2016

“They were very knowledgeable and very professional—just the kind of people you wouldn't mind having on your property. They did exterior landscaping. This was probably about a year ago, but it's ongoing. We keep having them come back to do different projects. I'll give them an A+.”

Review by
07/19/2016

“As far as the landscaping part it was positive. As far as the patio, it wasn't. The group that did the shrubbery and the trees and all that - wonderful. The fellow that came, he did nothing. He was absolutely horrible. First of all he came, we didn't know he was coming. We have a paver patio and walkway in the front of the house, he power washed it. He put some stuff in the crack, and then he put stuff on top of it that turned it white. And then he had an attitude problem and he had to come back and power wash it again. And then we still had to pay a lot of money for nothing so we're not happy with that part of it, and that's why we won't go back there. I think it was last year. He's no longer with ELA, and he was really good but I know he left there. He was terrific and his people were good. This person, no. Very upsetting, very very upsetting. I mean it was a lot of money for nothing. I get very upset when I think about so I try not to but it was horrible. It was horrible. I would say that the landscaping part was an A and the other one was an F. I wouldn't recommend them to anyone at this point. I know the fellow that was here who did the landscaping who was terrific, is no longer with them and I don't know why because it's a new company. All I can say is I would not recommend them. It's really a shame.”

Review by
07/19/2016

“They were very responsive to what I asked them to do and did good work. They did some new planting for me. The main thing they did was hardscaping, a new walk. I'd give them an A.”

Review by
07/19/2016

“I liked their general responsiveness and attention to detail. They were tree planting for me about three or four months ago. I'd give ELA an A.”

Review by
07/19/2016

“They were fine. There was nothing extraordinary. They did what they were supposed to do. They did landscaping for me. I'll give ELA a B.”

Review by
07/19/2016

“There was a little bit of good and bad in there. The good was their work was very good and thorough. The bad is I would have to put off experience with one of the associates. I felt he was a little condescending to me personally. The specifics of it was that he required my husband to be home when he visited, and the way I took that was that he didn't feel I had the decision-making powers in the house. I heard from a neighbor of ours that he did the same thing. I'm sure it's just a standard thing that they do to ensure that both parties of the household are there. I don't know if he would have said that if the husband of the house would have called and requested that the wife also be there. My instance and my neighbor's instance was that he wanted to come at a time when both of us could be there. Again, I understand why he said that, but the insinuation to me was that I didn't have the decision-making power to do it on my own, so that kind of rubbed me the wrong way. It was an outdoor living space, and what they ended up doing was putting together a plan, giving us a plan, and we purchased some plants for a couple hundred dollars. But then we didn't end up going with them because their price was quite high. I'd grade them as a B.”

Review by
07/19/2016

“ELA had a very good stonemason laying the path. They worked very hard while they were here. They just re-laid our path around the house and down to the drive. They worked well, and I think they did a good job. There were a couple different things. We were very happy overall, definitely. Maybe one or two things I would have done a little differently. The work they did was very good. It's very difficult material, because it's very heavy, and they had to remove a concrete path. It's very labor-intensive. It's not the aesthetic pretty so much as hard work to get it in place. I'd give them an A. They were fine. Their punctuality was excellent. They were there at the crack of dawn, literally, till four or five o'clock every day without fail till it was finished. There wasn't one day where they weren't there working. Very clean. Excellent. I had some difficult things with their expertise.”

Review by
07/19/2016

“They left the gate open one day and the dog got out. They came on site without permission a lot, and with the dog, that's the only reason. Then the other thing is in the beginning we were going to do a larger project but they were kind of not very welcoming so we just went with a smaller job. The work they did was fine. We just had our yard regraded to correct a water issue in the backyard. I'd give them a D.”

Review by
07/18/2016

“They did a good job. Everything was taken care of as promised and quickly. Everything looked good when it was done. I could always reach out with any questions. They were easy to get ahold of, and that's not always the case. They did tree trimming, mulching, and planting. They deserve an A.”

Review by
07/18/2016

“The representative that came and worked with me had great recommendations for my landscaping as far as trees and specific species of trees that would work well. There was one tree that was having some trouble three months after it had been planted, because leaves at the top of the tree were browning out. They came, put up fixtures, followed up, and gave me some ideas on how to prevent that from becoming a real issue with the tree. I also had a stump that didn't really involve any of the areas that they were planting. One of the men worked like the dickens to clear that out so the rest of the landscaping looked more appropriate. I'd give them an A, because not only did they come and give me a consultation and then follow up with an estimate, but when I had any trouble they came back and followed up on their work. They were just very thorough. From the time I'd get in touch with them to the time they got back to me, it was always very appropriate time frame. I didn't have to wait. I've had other landscapers where I've had to wait weeks for them to return calls. They certainly rate an A in my book.”

Review by
07/18/2016

“They were great. They just did what they said they were going to do. They planted some large trees for me. I'd give them an A. They were excellent. I was very satisfied.”

Review by
07/18/2016

“They were highly professional. The work was done right the first time, and it was beautiful. It was perfect. Good communication back and forth. They did a cement patio, retention wall, and some landscaping. I would give them an A+.”

Review by
07/18/2016

“They did work for me a couple years ago. They did a great job. Good service and reasonable costs. They were doing landscaping around my house. I'd definitely give them an A. They showed up on time, did a great job, and I was very happy with their work.”

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