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“Getting in contact with someone with issues and problems was very difficult.”

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“Quality at sales, yes, but not the products.”

“They are extremely professional and follow through. I was pleased with how everything turned out.”

“Work was mostly good. Could have been tidier, but overall good.”

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“They did what they said they would do. They did it within the time frame they said. Clean after. Follow up (several times). Definitely seeking to improve a system that works (because they follow up)”

“I was pleased and impressed with Power Home Remodeling”

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“Great job”

“I like Power Home Remodeling's professionalism and all the attention they gave us. They were patient in answering all our questions.”

“Power Home Remodeling provided quality, efficiency, and was timely and informative.”

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“Power Home Remodeling was a pleasure to deal with. The workers that came out to do the work were very thorough, knowledgeable, and took the time to explain step by step what was being done. We even had issues with a different contractor all together that affected our insulation and air ducts, they came and fixed the problem. Seamless transaction and friendly people :)”

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“They were on time, and completed the work to my satisfaction. The work was clearly explained.”

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“They came in, did a professional job, cleaned up, and they left. They were very courteous and nice guys.”

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“They are not fantastic at following up. We have unfinished items and have not heard back from them. Follow-up is horrible, and other than that they do good work.”

“There are many seams that we can see. The electrical panel shorted, they ruined our landscaping, the scream door not properly replace, all kinds of nails were left on the driveway. The trash and leftover supplies stayed in our driveway for over a week after it was complete”

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“I had a great experience with everyone I dealt with from the solicitors to the installers. Everyone was kind, professional, courteous and knew what they were talking about.”

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“They did a wonderful job. They finished it quickly and professionally.”

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“The project was done efficiently, well, and on cost.”

“I had them do my roof, gutters, and windows. I have been so pleased with Power Home Remodeling.”

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“(See private comment on number 19.)”

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“I would strongly recommend Power Home Remodeling. We started seeing a difference the first month on our electricity bill.”

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“I was very pleased with the installation process. The workers were all so professional and polite. They made sure my home was protected in every way.”

“We would like to start by saying pre-covid we had windows done by Power. It was great! They were quick, efficient, clean and quiet. Couldn't ask for better service. Now post covid it was a different experience. We would get conflicting instructions from each rep. We initially wanted just the roof, gutters and upper facia. After the walk through we also got the addition siding and windows done. The supplies for the siding were dropped off 2.5-3 weeks early (which landed on Easter weekend) I called and tried to have it picked up. It was always an excuse "we have no one on that side of town to pick up", "not doing pickups for the holiday", "the weather won't permit". We had material on my front lawn from Easter til Mother's Day. It was scheduled roof, windows, siding then gutters. When we set everything up the reps said no one needed to be home for anything except with windows. The roofing team arrived and caught us before we left for the day. Thank goodness they did because they needed electricity in order to work. To my surprise only one person on the team spoke English. We could not communicate with the team if that person was gone. I understand that roofing is dirty and messy and not everything is going to be cleaning up. But they did not put a tarp over the front flowerbed. I was picking out pieces of roof from the bushes for months. I got complaints from my neighbors on both sides because they had full shingles and nails from the old roof in their yard. I was disgusted to come home and see the mess that was left behind. I called the next day to complain and was told that the foreman on the job said it was cleaned up. All they did was sweep the front steps. I was left disappointed what happen to Power standards? We knew we couldn't inspect the work, due to it being a roof. But the interaction with that team was not what we were expecting. Next were the windows schedule on time in and out. They were good the team came in and ran like a well-oiled machine. They asked when the siding was going to be done, keeping them unsealed for too long could cause problems. I told them in a 2days they said great because rain was set for the weekend and that would not be good for the wood they replaced Surprise! We get a call saying the team that we were supposed to get was reassigned to Indiana and wouldn't be able to make it for the scheduled install siding date. I let them know about the rain and how the replaced wood is going to warp depending on how much rain. Then they find a crew to come out willing to do the job. Willing... And we find out it's the same crew that did the roof. Siding gets done and will say they stayed until 8pm one day. And yes, they needed electricity again. Another headache!! They left a mess and had reached the neighbor's yard too. They completely botched our back stairs. We were livid! They cut a top landing step the put a piece of siding over it. So instead of stepping on a piece of solid wood we had a piece of siding. The contractor from Power who came out afterwards to do a walkthrough was actually speechless on why they decided to do that. Cut wood to put siding on a step. Putting the siding on the step caused the screen door to jam. Which became unleveled which caused a water leak above the threshold. They didn't not have consistent caulking skips around the door and windows. The contractor who came out to do the walk through stayed and fixed everything but the step. There is no way to fix a cut step except to replace it. I feel for the amount of money that we paid for the project things could have been explained better. We called for a roof and gutters, he went in the attic and took satellite photos. We signed and then was told a project manager would come out to measure. He was the one that told us about the siding to the addition was installed wrong and fixing the roof wouldn't fix the leak in a window. We had the choice of removing the addition roof and leaving the main house. After thinking about it we decided to do the siding and then added new windows. Project manager came out picked colors and walked us through how it would look. He never once mentioned the backdoor, an estimate or explanation why it would be more beneficial to replace the back door and storm door now rather than later. But what they failed to mention was they would be messing around with the stairs. He said if they need to take off the rails, they will put them back on. Well, they did and put them on with the wrong screws. The gutter crew was good. They were another well-oiled machine. One of the crew members came and asked if I would like to do a walk through before they left. We called Power because we thought the quality of the workers were unbeatable now, we feel like it really depends on the size of the project.”

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“Reliable efficient clean up great fast perfectionists at their job”

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“They were awesome and knowledgeable. Took the time to explain everything that we were to expect through the process.”

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“Everyone involved in the process from start to finish was knowledgeable, polite, professional, and helpful. There was a lack of communication between the sales people, quality assurance manager, and the installers. We were told we needed a cracked rafter repaired, and on another occasion, we needed a rotten wood beam replaced over our garage. Neither were replaced during the installation process and had I not asked them, they would not have been replaced. Additionally, when they said they were going to repair an issue with the fascia, a crew showed up, asked us what they needed to do, and left. We were told they fixed the issue, but they did not do any work. Once again, communication could have been better between the company and the crew. The quality of the installation seems good, but not great. They had originally put the roof, fascia and grip guard over the garage before they removed the rotten beam. When they replaced it, they mangled the drip guard pretty good. Also, one corner of the roof was missing the venting, which made the roof droop in the corner. True to their word, they did come an fix it. I like how the roof and gutters look, and I think the warranty adds value. In the end, improving communication and emphasizing quality of the installation process over quantity and speed of installations can help Power Home provide a better quality installation, and make sure they are able to follow through on the quality of the product they promise. Would I go with Power Home again? Maybe. But I will definitely get some comparisons from other companies first.”

“The roofers subcontracted out for the job left a lot to be desired. See specific details below.”

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“would recommend potential customers to listen to offers and make decision based up THEIR needs and not others.”

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“I went with Power because of the professionalism and warranty but I filed a claim almost a year ago and haven’t heard anything. There’s no use in having a great warranty if you can’t get the parts to fulfill.”

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“The up-front salesmen for the windows and radiant barrier were personable and seemed to know their products and it's benefits. I researched what I could on the internet and confirmed what I could before accepting their offer. It bothered me that for both projects I had to decide then and there to get the best price. Normally, I would automatically turn such offers down because I'm suspicious that they are not being totally honest. I accepted these because these were projects I needed and had wanted for my house. I am very pleased with the results.”

“Work crews were fine. Communication with the home office was not good at all. I complained about this a few times already.”

“The finished product of my roof and the attic insulation turned out well and the end product seems to be of good quality. However the coordination and communication on this project was abysmal. People showing up at my house without my knowledge and while I wasn’t there, my roof didn’t pass inspection and no one told me until I got a snippy note on my door from the sun contractor about not removing the permit. The wrong color shingles were ordered at first. The coordination caused me time at work traveling back home to deal with stuff. Customer service is definitely a challenge.”

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“All the work done except the gutters was done to my satisfaction”

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“I would recommend them to many of my friends because they do an excellent job.”

“Worst experience in my life. People would show up whenever they wanted, they couldn't speak ENGLISH. The job was done BAD.”

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