“There was no communication.”

“I would recommend your company and services to others.”

“Everything was great as far as the service people. I recently called about an issue with one of my windows, and they gave me a date to come back two months from now, and I am upset about that. I feel like I was lied to because I trusted the warranty and being able to take care of issues in a timely manner. I think coming back out in two months is wrong. One thing they clearly stated is they would honor their work, and I think two months is too far away. I am frustrated with this.”

“Power Home Remodeling was fast and had great employees installing the windows.”

“Excellent service”

“While the quality of the windows was great, the aggressive sales pitch and aggressive upsells were aggravating. It is also deceitful to tell someone they are filling out a survey when in reality it is a link to complete a BBB review. And to obligate someone to do that to get "a discount" is downright manipulative.”

“We are very happy with our new roof and ProVia front door! Everyone was very friendly and courteous! They arrived on time and left the place nice and clean when they were done! We especially appreciated it that an inspector came after the project was done and checked to see that everything was done correctly!”

“They are a very good and highly trained company. They do very good work. The representatives who came out were knowledgeable and not pushy. They were on top of everything, answered all of my questions, and did everything well. And to the standards I would do it, no corners cut, very adequate.”

“The sales staff was wonderful. All workers were great too.”

“They were unbelievable. The windows are beautiful. I noticed right away that the house was warmer. They were very friendly and did a nice job cleaning up.”

“They did a really nice job on the siding and the work around the house. I had a little problem with the gutters that were done. The cleanup was very poor. I am still picking up pieces of metal and screws. The last part of it fell apart, but the beginning was good. I liked the job that they did.”

“I was disappointed at how my home was left after getting a new roof.”

“Everything from start to finish was professional, from the sales rep to the crews. They were able to start right away and did a great job.”

“Very professional and helpful”

“I bought vinyl windows from Power and I absolutely LOVE these windows!! The windows are made by Pella exclusively for Power and are made from high quality materials and built to last for many, many, years. I love the fact that Power backs these windows with a lifetime warranty. The install crew showed up on time and did a great job installing the windows. They really know what they are doing. They cleaned up inside and outside when they were finished.”

“I am a return customer because I was happy with the way my first project was handled. The second time around was as great. All was going okay until one of the company's rep came to measure my windows and scheduled an installation date. He walked me thorough installing their app, which I can use to monitor the progress of the project. We scheduled the day (a Wednesday) but it was off by one day (Thursday) on the app. The gentleman, Jeff, I believe informed me to ignore the date on the app. He went further to state that the date used to be off by 7 days, but they had an update and it's not off by a day. We laughed about how they're getting there. The day of the installation came and nobody showed up. Now, I received a call from them a day earlier, which went to voicemail and because I had been told they would call to remind me of the installation a day before, I assumed that what they called for and didn't bother check the voicemail. When no one showed up on installation day, I called and spoke to another gentleman (I don't remember his name) but his customer service skills were below par. He started off telling me I was scheduled for the next day as shown on the app. I told him that Jeff has informed me to ignore that, and a half decent representative would apologize for the misinformation and restate that the appointment was for the next day. Not this guy. He kept trying to convince me it was my fault for having the days wrong and that I should have called to confirm the day. Why would I call to confirm a date that was already confirmed. He brought up the voicemail they left me the day before, which I had checked at this point - the voicemail was letting me know they would charge the credit card I had on file after the project completion and it did mention it was on Thursday, but I didn't check - I was already told they would call a day before and since they called on Tuesday, I thought all was well. In any case, I reluctantly agreed to stay home on Thursday again. Mind up, I had to be taking down and putting back up my blinds. Thursday came and nobody showed up and I got a call around 8:30AM from a Natalie (the lady that left the voicemail for me). She called to tell me they had to reschedule because of bad weather. There was no inclement weather by me, though there was light snow in the forecast. I told her that this is unacceptable that they had stood me up once. She denied they ever stood me up and that she had called me to confirm the date and it's on me for not picking up, and she too mentioned it was on the app. I restated my point about being told to ignore the date on the app and she said it not true that they couldn't have said that. AT some point I even told her that my exasperation was not directed at her personally, that the whole thing was frustrating - I couldn't even finish that sentence when she interrupted that she didn't care if I was exasperated; she just called to reschedule. I told her I was no longer interested to which she responded that they will drop the windows on my property and I still had to pay because I signed a contract. She topped the first bad customer service rep in lack of professionalism. At that point, I simply hung up. Later in the day, I got a call from Alyssa, Director of Project Services and she couldn't be more polite. She listened and apologize for the misinformation I was given. She understood that I couldn't be making this up, unlike the two previous dufus I spoke to who made me feel I was just trying to get out of the contract. She tried to reschedule for the next Tuesday but assured me she would see if she could accommodate me for a Saturday (which was my preference). She said she couldn't promise but she'd try, setting a reasonable expectation. A couple of hours later, she called that she was able to get a Saturday installation and she even offered a couple of hundreds dollars off for the troubles. Worst customer service experience I had. I do not understand why the first guy told me to ignore the date on the app, and the two customer service representatives are conveniently top 5 of the worst I've dealt with and they work for the same company. In any case, the two stars deduction is really for those three individuals. I would have given the company a 1 star if not for Alyssa's maturity and skill. The installation was great. Two guys showed up and they couldn't be more professional, careful and respectful in installing the product with adequate due care. I had a plan to upgrade more windows with them, but I'm open to considering another company. If it was one rep, I'll understand - two reps being this unprofessional tells me there may be some training needed or just a bad culture in that organization. In any case, thank you Alyssa, and a special shout to Justin, the very first guy that came to look at my windows before it went downhill. He too was very professional.”

“From the beginning to the end, the window replacement project went very smoothly. I was well informed and happy with the outcome.”

“Overall the process was seamless and they did a flawless job.”

“Very professional and did an outstanding job”

“Professional and customer centric sales approach.”

“It could not have went better. Did a great job.”

“The whole process with Power Home Remodeling was seamless, and they did a good job. The person who did the install did not clean up properly, but I am not taking that against Power Home Remodeling.”

“I believe that the products are of the highest quality and the latest and best technology.”

“Horrible experience, after gutters were installed we had nails, pieces of cut aluminum, and shingles in our driveway, front porch, and in our yard. Plus a metal fence spike was removed by the contractors to open both doors to our fence and was never put back, our dog ran off 3 times and I’m still waiting to be reimbursed for the new fence spike.”

“We have had an great experience with Power Home Remodeling. Have already recommended you to a person that works with my husband.”

“I thought they were very thorough. There was too much signing and documents or emails. It sort of felt like a nuisance.”

“My bushes were destroyed, some crews did not show up when they said they would be there, with no communication to me. Left work incomplete and bird was in venting in my house. I was pulling old shingles from my bushes and they broke myu garden statue and did not say anuthing and set it up like it was not broken. This nwas a much diffrent experince than when I got my windows completed.”

“They were quick and great. They were fast and did it in one day with no problems.”

“The guys are very helpful and very knowledgeable.”

“The installers were very good, and everything was perfect!”

“The staff was very knowledgeable, very caring, and very informative. I felt like they were looking out for our very own best interest and the care and needs of our home.”

“It was pretty good. The work was really fast and clean. It's a good quality product.”

“Prices are high but quality is worth it.”

“No need for a four hour sales pitch”

“In a nutshell Eileen wanted dark brown which they didn't have. I was hoping to keep the cedar which they didn't have either. We settled on an olive green which we were assured looked nothing like the neighbors siding. Turns out it looks exactly like the neighbors. On both sides. We used to have the best looking house on the block. Now it's just the biggest. But the house really needed to be done for both its looks and integrity. Partially our fault for putting it off for so long. If we had to do it all over again we probably wouldn't.”

“I was very satisfied with the window installation. The windows looks great and makes my house look brand new. Thank you to my installers as well. Great job guys!!! And the new door looks great too!”

“I was very pleased with the process from beginning to end.”

“Very pleased with the information about our pricing, installation, and follow thru by quality manager, made us feel that this company is dedicated to good product and great service. Thanks to all,”

“All the reps we spoke or worked with were very professional. But finishing the job in the dark made cleanup harder and left a lot of debris.”

“I did not appreciate the hard sell given to me by your sales reps. Materials used were not conveyed to me during the presentation and that did not allow me to make an informed decision. The presentation for windows was very confusing. It made me think I was getting triple paned windows. Sales reps were more interested in lining their pocketbooks to pay off their expensive electric vehicles than they were making me feel I received value for the price quoted.”

“We have a very old house, and when they took the doors off, there was nothing behind the doors, and they had to rebuild. They were very good, very professional.”

“I am frustrated with the whole experience. If a full inspection was done in the first place we would have known about the roof. Also after the salesman left I felt like I got snaked because he was too much like a used car salesman.”

“The installers did a great job. They replaced 12 windows and 2 doors. They started at 7:30 am and were done at 2:00 pm. They did a great job. They helped me move some furniture back in place and cleaned everything up. .”

“Everything was very precise and it was very informative.”

“They use quality materials. They were on time and completed everything as I expected.”

“I have more windows to replace and am having a difficult time deciding if I want to use Power again for the remainder, let alone recommend a friend. The pricing was fair, but there were multiple communication failures along the way. Install took longer than expected and cleanup missed a screw in an area easily accessible to my 2yo.”

“1. Right off the bat this should have been a two-day job, it was scheduled as a two-day job, and they rushed completed it in one. This meant they were working in the dark on cleaning up and missed a lot of nails and debris that could have gotten into our dog’s paws. 2. The wrong siding (lesser value siding) was delivered, John (Owner) caught the situation, we had to call the Customer Service Number (getting to the correct people is not customer friendly) they were already installing several pieces of siding on the back of the house, so Dawn (Owner) told them to stop installing the siding. It was over two hours before the correct siding was delivered. 3. Didn’t remind us to take the screens down so Power had to repair screens. 4. The crew broke the clamp holding the electric service to the house. 5. The crew did not install the outlet box for the AC and dryer vent and the electrical outlets properly. John (Owner) had to install the AC outlet with extensions. 6. The crew did not install the dryer vent property and John (Owner) had to install it correctly after Power tried three times to install it. 7. We were informed on installation day that the shutters wouldn’t be delivered for another two weeks, we don’t consider a job finished until it is all completed so Power’s response that the shutters are a throw away cost to them was not proper customer service and we would have preferred to pay half until the shutters were installed. 8. The incorrect size shutters were ordered and delivered, the gentleman that was here to install them realized before they were even taken out of the box that they were the incorrect size and called to make sure the correct size was ordered. We appreciate he noticed this right away and worked to correct it immediately. The original order was correct with 43” shutters, 48” was what was delivered, looks like someone didn’t have their bifocals on. This caused another two plus week delay to the job really being completed. 9. Sales Rep Ryan was very pushy, we told him three times that we could not afford to add new soffits to the project because we’re already at our budget. He kept pushing. He was supposed to be checking on the crew and didn’t really seem to be checking the work or he would have caught some of these things and was already surveying us on the whole job when it wasn’t finished, we told him we gave him a rating based on what we knew at that point; however, the job wasn’t finished. We want to REVOKE THE FIVE STARS we have given on the overall project and completion because of all the problems we have had. 10. Also, Dawn (Owner) there was no way to separate approval of the completion of the job from the other approval; however, the system would not separate the two and she called that in and Power apologized that it should not have happened that way, BUT it did so approval was not really given on the completion of the project. We were told by the supervisor that came out that he couldn’t leave our home until the other approval was given. 11. Think tolerances around the corners to allow for expansion are tight, hopefully there will be no warping. This has been pointed out to Power representatives numerous times throughout the installation process. Do need to say that Power did come back and try to fix everything, they fixed the screens and came back to install the correct size shutters; however, the job was rushed.”

“I had some issues, and I already called back. They don't follow up, and they said they are not going to do anything when I called, so I have a problem with that.”

“They are very professional. The work was great and there were no issues. I have no complaints at all.”

“Very professional, informative and friendly!”

“They did a good job.”

“Power Home Remodeling did a great job.”

“We do not trust this company and its work crew. We have had 2 scammers come to our house since the windows were installed. One man actually came into our house. Uninvited and he seemed to know his way around. We had to call police and report this. Very frightening.”

“Everyone I worked with was so friendly”

“I had a positive experience with Power Home Remodeling. Sales staff was thorough and answered all my questions and I believe we came to a fair price for the windows. The installation was done timely and the crew was great. They did a very quality job and it was done neatly and efficiently. There was one issue with a window, that was made the wrong size and had to be reordered. They did a rush to get it finished and installed in a reasonable time.”

“We had attic insulation added to our roofing contract, most recently. Both were completed within a week of each other.”

“I worked with Power on three project. I was very satisfied with the work.”

“Great product, great service. It is expensive, but I am convinced it is worth it.”

“Everyone I talked to was pleasant and professional. The company communicated with us and got the job done on time.”

“The entire process has been a complete joke”

“I love the windows. I am happy and would recommend Power Home Remodeling.”

“The team is transparent about the product, service and install. Very straightforward. Everyone was extremely friendly throughout the entire process. End product is wonderful.”

“New windows look great!”

“Power Windows did an excellent job installing the windows. We couldn't be happier. We have received nothing but compliments. They hit a home run with us.”

“Very good price,nice windows .”

“Our experience has been flawless. The teams that worked on both projects were always professional and polite and the work, the materials used and their expertise was excellent. My husband and I will recommend Power to our family members and friends. We have nothing but good to say about Power Home Remodeling.”

“Great materials, workers did an amazing job. Worked clean and neat. I have had my soffit, facia and gutters done so far and i am having them come back to do my siding and window flashing.”

“I would probably shop around more if I had it to do over again.”

“Yes, I would recommend powerhouse to other clients . And I work with a homeowners association so I have already recommended others and will continue. Send me some cards to pass around when someone inquires. Bolton”

“Will know more about windows during winter.”

“Really nice people who did take pride in their work”

“I appreciated that no one hurried me, and the salesman asked me several times if there was someone I wanted to consult personally before confirming the job.”

“Quality of work and products exceeded our expectations. Exceptional customer service responding quickly to our questions and concerns. We highly recommend Power for your next home remodeling project.”

“Both salesman were a bit pushy about prices... workers were great.”

“Did a good job.”

“alot of steps upfront, confirned special order but it was missed at install. was fixed next day.”

“Everyone we were in communication with was very kind, very helpful. The project was completed on time, with no issues.”

“The guys came out promptly, cleaned up, and stayed on schedule.”

“The workers did a good job with our windows and gutters. They cleaned up after they were done. We are very happy, and would definitely recommend the company.”

“What I like the most about Power Home Remolding is how they keep you informed, they take out all the guest work. If they say they will be out to take care of the problem, they will do just that. They clean up after the installation is finished. I also like how they take before and after picture of whatever home improvement you have done. Overall, so far I’m very please with the work. I hope in the future, if I have a problem with my windows and siding they will be just as helpful as they are now, only time will tell.”

“The quality of the workmanship this company provided me was excellent. From my first meeting with Darrius I felt respected and valued as a potential customer. The oversight of the teams as they work is such that I've never seen before resulting in a high quality product, excellent clean up, and a secure feeling for me.”

“Very happy with your staff and products”

“Easy to communicate with Power. Everything was done in time, people showed up and finished as promised.”

“The entire process was easy and every single employee make sure we fully understand on what to expect”

“2 Technicians were on time, answered my questions and installed my windows quickly. When they finished, the area was cleaned. All debris was removed.”

“Still torn on if I'm happy with this company and cost just yet. Still waiting on work to be finished.”

“The job they did looked great and it was done faster then it was finished quicker then estimated”

“I have been very satisfied with the work Power Home Remodeling has done. They do quality work. It may cost a little more, but it is definitely worth the difference.”

“Yes, I would recommend Power House Remodeling to any one.”

“I have been very happy with every step of the process. Everyone I have spoken with has been very friendly and respectful. I am very happy with the final product and feel the improved safety is worth every penny.”

“The Power Team was incredible! We got a new roof, new siding, and new gutters and downspouts. They were on time, their communications were great, and they left the work site clean. The work crews were willing to answer all our questions. Their work was done exactly as described to us beforehand. They took lots of photos before, during, and after their work, so we could see that they did everything correctly. We would highly recommend Power!!”

“I don't think it was a good sales pitch. I think the way they laid out the pricing, if you decide then, you save a lot of money. Furthermore, I don't think that sales tactic is good. It leaves a bad taste in my mouth as the consumer. I don't like that. I think that is a big reason I am hesitant to recommend anyone.”

“Power got the job done quickly with great communication throughout the process.”

“Everyone we have dealt with has been courteous and respectful. Superior product. Absolutely love our siding. So far, not one complaint.”

“The crew did a fantastic job, was very professional and clean up any debris.”

“Poor communication on installation times. We expected installers between 8:30 and 10:00. They finally arrived at 2:05.”

“Good work,but not excellent work.”

“I didn't know what to expect from Power Home Remodeling. I was never referred to them. After receiving the free estimate, I was extremely interested in receiving a quote. All personnel who visited me were professional. I was impressed with the work performed.”

“In reference to the first project, all have done a professional job and clean up was excellent.”

“Happy with the work with all of the workers”