ARC Insulation
2nd year as a Best Pick
Best Pick 2018
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Compiled Score:

ARC Insulation has received 4.9 out of 5 stars based on 148 customer surveys.
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2nd year as a Best Pick Call
"ARC Insulation has become a trusted name in home weatherization services by making homes more comfortable, safer, and energy efficient. By pairing the most environmentally safe and effective insulation with the most modern installation techniques, ARC Insulation ensures that your home is not just insulated, it's insulated for a lifetime."

Craig Matteson | VP
Company Information
Services Offered
ARC Insulation provides residential and commercial customers a full range of services, including cellulose, spray foam, injection foam, and fiberglass insulation; basement and crawl space insulation and encapsulation; insulation removal and pest remediation; mold remediation; energy audits; thermal imaging; energy modeling; and IECC code compliance. The company specializes in both existing and new-construction homes and states that it uses a "whole-house" approach rooted in building science to prescribe solutions tailored to customers' unique needs.
Warranty
ARC Insulation warrants all workmanship and honors all manufacturer warranties.
Company History
The company has been family owned and operated for over 25 years.
Employee Information
ARC Insulation employs technicians certified as Building Analysts and Envelope Professionals by the Building Performance Institute.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
09/22/2017

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09/05/2017

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09/03/2017

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09/01/2017

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09/01/2017

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08/31/2017

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08/29/2017

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08/29/2017

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08/29/2017

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08/29/2017

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Review by
08/28/2017

“Chris W. is the best!”

Review by
08/28/2017

“Good.”

Review by
08/28/2017

“Ingenious solution to my hot attic that worked like a charm!”

Review by
08/28/2017

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08/28/2017

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08/28/2017

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08/28/2017

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Review by
08/28/2017

“I originally thought I needed new windows for my home since the house was drafty and not retaining heat during the winter. The house is only 12 years old. I had multiple window companies tell me I need new windows. They just wanted to sell me windows. Pricing went from $7500 to $22,000. I did some more research online and figured, ‘Let's get some scientific evidence that I need new windows.’ So, I researched energy audits. Glad I did! I found one local company that came out, but failed to return phone calls and give me the results of the energy audit. So, I found Arc online and called them. Within a few days, they sent out a rep to energy audit my house. He used a FLIR gun to find cold spots, special laser thermometer to measure temps in rooms, walls, and ceiling. He also did a blower door test to find out if the house is sealed or leaking in outside air. Arc completed the test in a couple hours and within days had the results of the tests in my hands. They found my house was lacking a a lot of insulation in the attic. It also had to be air sealed in the attic. As well as my bathroom fans vented out of the roof (the builder didn't vent them which can cause mold in the attic). The report also showed I didn't need new windows which was a huge relief. Arc was able to get me a couple credits from ComEd and Nicor to perform their work which was great. They had flexible payment options too. Cash, check, or finance the work on your Nicor bill. They came out and performed the work in one day. They sealed up the house so well I am saving money on my energy bills and the house feels so much more comfortable. The funny thing is the window companies still call me to sell me windows. Then I tell them I had an energy audit and found out my windows were fine. If more people have energy audits they wouldn't have to spend so much money on new windows. Your house may just lack insulation and air sealing.”

Review by
08/27/2017

“They did what they said they would do. They insulated and seal my crawl space and fixed an insulation issue in garage I am thinking of having then come back to do some more insulation in attic.”

Review by
08/25/2017

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08/24/2017

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08/24/2017

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08/24/2017

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08/24/2017

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08/24/2017

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Review by
08/24/2017

“The crew arrived on time and worked hard all day. They had to come back a second day to finish the job because some things took longer than expected. Since the work, we've noticed that the difference in temperature between the first and second floor is not nearly as pronounced as it was in the past, which is what we were hoping for. My only complaint is that they didn't do the best job cleaning up after themselves. There were bits of insulation that are still in my bushes. I had pieces of wood from the new soffit vents left on the ground too. There were lots of dirty fingerprints on the attic hatch and the walls near the attic access. There was also an issue of chipped paint on a wall, but ARC fixed that for us.”

Review by
08/24/2017

“They did a complete removal of my attic's fiberglass, sprayed a one inch layer of foam to seal the attic, and sprayed in cellulose to achieve R-49. Excellent workmanship, and very pleasant to deal with. The project manager, Chris, was exceptionally well versed in his field and was great to work with. Highly recommend these guys!”

Review by
08/23/2017

“Graham was awesome from initial contact and consultation, well through the completion of the job to answer additional follow-up questions for us. We've already seen drastic reductions in our energy bills, and increased comfort in our home—especially on the second floor. Recommend without any hesitation.”

Review by
08/23/2017

“We wanted some additional insulation blown into our attic because the snow melted off of our roof in the winter, suggesting a leaky attic. They noted some mold growing in our attic on the wall. They remediated the mold, added some additional venting to the attic, blew in sufficient insulation, and added a weather strip to our downstairs door. They also built boxes around our can lights in the attic, so as to keep the insulation off of them. My only complaint—and I'm not sure this is fair, I'm not versed in how such things should be done—is that the holes they cut in the plywood to extend silver, flexible ductwork up through the roof are bit rough. I would have expected to see neater, tighter cuts through which the flexible ductwork exits the roof. But they look rather roughly cut, with inches of jagged daylight seeping in around the ductwork under the new roof vents. I know this only because I climbed up into the attic to inspect the work.”

Review by
08/23/2017

“Excellent, excellent, excellent! They were professional, timely, communicative, and clean. Everything a homeowner getting this service could ask for. They were knowledgeable and thorough. I would recommend them to anyone in a heartbeat!”

Review by
08/23/2017

“No pressure to sign anything. On time with all appointments. All questions were answered. Work was done around my schedule. Clean, courteous, competent crew completed the job. I'm happy.”

Review by
08/23/2017

“The work was performed professionally. We will not know how good of a job was done until this winter, when we will see if the added insulation is keeping the house warmer.”

Review by
08/23/2017

“Kevin Taylor with Arc Insulation was great to work with. He explained my options, worked to fit my schedule and ensured that I was satisfied with the work.”

Review by
08/23/2017

“These guys are the best!”

Review by
08/23/2017

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Review by
08/23/2017

“Very professional, honest and very knowledgeable regarding insulation. Would use them again if needed. A definite A+ rating.”

Review by
08/23/2017

“Great customer service. Completed work in a timely manner. Would definitely recommend them!!! Very satisfied!!! Reasonable price.”

Review by
08/23/2017

“Jay Brandt from ARC Insulation estimated my job and sent reliable workers to perform the work. I am satisfied with the outcome.”

Review by
08/23/2017

“I would recommend Arc to everyone. Outstanding service and product!”

Review by
08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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08/23/2017

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Review by
05/04/2016

“They did attic ventilation and insulation for me. They get a B.”

Review by
05/04/2016

“They insulated my attic. Everybody was very pleasant and very professional. I'd give them an A. It was as good as you can get.”

Review by
05/04/2016

“I had no trouble with them. They did blown-in insulation there. They were punctual. They do what they say. I'd give them an A rating.”

Review by
05/04/2016

“They put some cellulose into my basement. They did it quickly. I'd give them an A+. I'm very likely to recommend them.”

Review by
05/04/2016

“They put in some insulation. We needed some insulation, so they were able to get it done. I'd probably give them a B.”

Review by
05/04/2016

“They blew in insulation in my basement and my attic. It was fine. They did a good job. I'd give them an A. I'm very likely to recommend them.”

Review by
05/04/2016

“They did spray-foam insulation for me. They were quick, and the price was right. They were excellent—A. Their customer service was excellent. I would definitely recommend them.”

Review by
05/04/2016

“Arc Insulation did blown-in insulation for a rehab I did. They were fast. They were very neat. I didn't like the price. I'd grade them as an A. I would definitely recommend them.”

Review by
05/04/2016

“Arc Insulation put some of that new paper stuff up there. I didn't go up there. It feels and looks good. They were very nice. I'll give them an A. They were really nice. They were neat, clean, and wonderful.”

Review by
05/04/2016

“They did a great job. They were on time. They blew in insulation in part of my attic crawlspaces in two different levels of the house. They were economical. They did a good job. They didn't make a mess. They were polite, all of the above. It was a good experience. It was an A.”

Review by
05/04/2016

“They did some insulation work in the attic. It was blown-in insulation. They did a fabulous job, they were neat, and we've had no problems. They're just really nice people. I'd give them an A.”

Review by
05/04/2016

“They primarily did cellulose insulation. I think they're priced competitively, they do a quality job, and they keep the schedule intact—so all the important things. I'd give them an A rating.”

Review by
05/04/2016

“Everything was good. Arc Insulation did cellulose and some spray-foam insulation for me. Everything was fine. They were nice and showed up on time. They did a fine job. It was a pretty small job. I'd give them an A+.”

Review by
05/04/2016

“They've done foam and cellulose for me in the past. I think they do a pretty good job of staying on task. They don't waste time; they get there, and they get set up. Usually, I don't have any language issues because they usually have at least one fellow that speaks Spanish and English. That works out pretty well. As far as the process, they do what I ask them to do. If there are any little oddities about the particular job, they accommodate my request. At the end of the process, they do a nice job of clean-up. In general, it's a good experience. I don't want to swell up their heads, but in most cases I'd give them an A.”

Review by
05/04/2016

“I definitely like the company. They installed insulation in my attic, and then they also came back and did the exhaust fan for my furnace, because there were birds getting in. I'm a chicken; I'm not getting up on my roof. He was personable, he came out, he took his time going through the house and showing me the different areas, and when I asked them to do an extra little something they did and didn't charge me for it. They're personable, and they did it quick. They checked up on me to make sure I was happy. They deserve an A+. I'd recommend them any time.”

Review by
05/04/2016

“I can't say it was perfect. I did call to file a complaint and they never got back to me. I think the insulation they suggested to me didn't fix the problem completely. I was interesting in getting some information to get them out to look at it again, but I didn't get a call back. It's likely that I'd recommend them, but I had them out twice for the same job. Overall, I think they were decent but toward the end it just seemed like they got a little lazy with me.”

Review by
05/04/2016

“They basically did my entire house. I liked that Jay was very facilitative. He was understanding to the fact that I had a budget and I couldn't afford to do everything that he recommended, but once he made his recommendations and heard me out, he worked with me and tried to accommodate a solution that was in my budget but still got me the best result. I'd rate them as an A+. I've already recommended them.”

Review by
05/04/2016

“They insulated the attic. They put a strip around our front door and a few other little things. They were really pleasant, clean, and timely. I'm not sure that they completely did what we had wanted them to do; there's still a draft coming in our front door. When I put my hand up there, it's cold. I'd give them a B.”

Review by
05/04/2016

“It was outdoor insulation; only a hundred square feet, so not very big. They were good to work with. They also covered the insulation with a plywood board, which was nice. A competing bid I got, the other company wouldn't do that, so I like that they took it an extra step. I'd probably give Arc Insulation an A.”

Review by
05/04/2016

“They've done the cellulose, they've done bats, and they've also done blown-in. They were pretty prompt and professional. I like the way he set up before—the prep work, cleaning and everything. They're a company I've been using for over ten years. I'd definitely recommend. Their customer service was excellent.”

Review by
05/04/2016

“They've done work for me. They did spray-foam insulation for me. All the way from the ownership down to the installers were very professional. They did what they said they were going to do, and they were phenomenal. It was one of the best experiences I had with the whole building. I'd grade them as an A.”

Review by
05/04/2016

“We had a terrific experience working with them. They did blown-in insulation, and I think they did some other stuff, cellulose maybe. The guy that we worked with was great and explained everything. He was really very ethical. I just liked him a lot. They did the job right on time. Everything was done quickly, and it was all good. I would give them an A rating. I would highly recommend them.”

Review by
05/04/2016

“They did attic sealing and attic insulation and then weather sealing around windows and doors. They were thorough and did everything as they described. So we got what we were expecting, what we hired them to do, and they were clean. They cleaned up after themselves and left it like they found it. I'd give them an A. I would definitely recommend Arc Insulation.”

Review by
05/04/2016

“They worked on a house that I moved out of basically two weeks after they finished the work. The guy that I was working with was just very knowledgeable. They knew what they were talking about. They had a fair price, and they worked with us on getting everything taken care of. And they were flexible in what they could do. I'd probably give them an A.”

Review by
05/04/2016

“Arc Insulation did work for me. We actually had a huge renovation going on, so they were part of the project, but they were great. We added an addition onto our house, so they insulated the new roof that we had put on. The gentleman who was the installer—Mike—was very friendly, professional, and cleaned up, which was nice. They get an A.”

Review by
04/27/2016

“I wanted to do insulation for my attic, and Arc Insulation did a good job. They came on time, completed it in a day, and didn’t have any issues with them. They also mentioned a need to do ventilation because of the insulation that was put in. They did a good job of explaining what it could be and what to look for. I'd give them a B.”

Review by
04/27/2016

“Insulation work was all they were doing. I thought they were very thorough and careful. They covered the other surfaces so they wouldn't get sprayed with the insulation. They did a very good job, and it helped us finish our project on time, so I was happy. I would give them an A+. I've already recommended them and will do it again.”

Review by
04/27/2016

“They were just doing insulation work, that's all. The only thing I disliked is they didn't really do what they said they were going to do. For the overall experience, until I found out otherwise, would be A+, because they were good. They said what they would do, I took their word for it that it would be done, so it'd be an A+. They said they did everything that was in the contract for them to do.”

Review by
04/27/2016

“They did insulation work, and they did a good job. Their work was complicated, and they were fixing the price, so that was good. I'd rate them excellent overall. They did a pretty good job, and they also cleaned up after the insulation, so it was excellent. I would definitely recommend them to family and friends.”

Review by
04/27/2016

“Communication issues. They were doing insulation work. I'd give them a C for the overall experience. For their quality of work I'd give an A to a B. It just wasn't the right work that was done. For the customer service I'd say a B. For punctuality and cleanliness I'd say A. Probably a five.”

Review by
04/27/2016

“It was horrible. It didn't work. I didn't pay. The manager of the company, told me not to pay, and I did not, because it wasn't soundproof. The guy who came out here told me it would be soundproof and that did not happen. They just did insulation. It wasn't good. I'd give them a D. I'd give them a D for quality of work and expertise. For customer service I'd give them the same. For the punctuality and cleanliness, I'd give them the same. I'd never recommend this company.”

Review by
04/27/2016

“I think they did a good job, but honestly the whole purpose was for soundproofing, and we're really questioning if it did much at all or if it turned out to just be throwing money down the tubes. They were—not additional where there was insulation. They were adding into walls that had no insulation, internal walls. With those internal walls, the whole purpose was they were trying to prove theirs was better at soundproofing than other types, and we really can hear pretty close to what it was before, and that cost thousands of dollars. Work-wise, they did the job, and they did it fast, but that's different than maybe the product they put in there that didn't do the job. I'll just put a C and split it down the middle. I don't know that I'm happy with the product. For the quality of the work, let's just give them a C again. For the customer service I'd say that was fine, so maybe a B. Punctuality was good. They were on time: A. I thought they were pretty good for cleanliness: A. They sure know what they were doing, so I'd say A for expertise. Because I don't think the product works very well, I'd probably give them a two.”

Review by
04/27/2016

“Arc Insulation was just doing some insulation work for me. I did not have any dislikes whatsoever. I'd give them a B+ for my overall experience. There was a slight issue with some damage, but we settled that.”

Review by
04/27/2016

“They were doing insulation work and some mold remediation. I don't even know what they did up there in the attic. I'd give them an A for the overall experience. I haven't even seen what they did up there. I assume it's good.”

Review by
04/27/2016

“They were great. They were just very informative, timely, and the work got done fast. They did insulation in our attic and over our house. Overall, I'd give them an A grade. They were good.”

Review by
04/27/2016

“It was fine. They were good, and they did their job. I don't know that much about insulation, but they were fine. They insulated the attic, and I think they had to put up a frame and then insulate it. I'd give them an A. If I knew of somebody, I would recommend them.”

Review by
04/27/2016

“They did a good job—a great job. They insulated my entire house. I was in this situation where my house actually burned down, and I had to rebuild it. They came and I actually managed the job myself. They came in on a timely fashion, got the job done quick, cleaned up after themselves, and did a great job. I'd give them an A overall because they actually went a little above and beyond with stuff that wasn't in the scope to improve the end result, so they did a great job. I actually have, since then, recommended them to several people, so I will do it again.”

Review by
04/27/2016

“They were responsive when I had some continued issues, and they came back and fixed what I had an issue with. They put in insulation on a new wall in our lower attic, and insulated a problem area that I'd had for the upper area. I'd give them an A grade.”

Review by
04/27/2016

“I  was impressed with the initial visit and the quote. They were adding blown-in insulation in the attic. They seemed professional, and the work was good and quick. Overall, I'd give Arc Insulation an A.”

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