“Profsional approach and quality products.”

“All members of the crews we worked with were professional, courteous, and clean!”

“Was not happy with the mis quotes on both windows and radiant attic barrier…wasn’t malicious but was disappointing.”

“The entire process was smooth and simple, and our new windows look great! We can already feel a difference in our home's draftiness.”

“Cost was higher, but they are beautiful windows.”

“Very frustrated about calls and continued communication to Robert. He does not own the home, is not paying for the windows, and did not approve the work. Reduced likely to recommend because of the frustration.”

“We like the great quality of the Pella windows and the affordable price.”

“Highly organized, well planned installation details, good clean up plan. Installers were dedicated to precision steps and took no short cuts .”

“They were very thorough and did everything they said they would do.”

“Work was done in a timely manner. Clean up was great. Final explanation was given.”

“My windows are beautiful! The installers were professional, quick, and demonstrated expertise. I would definitely recommend to others.”

“Everything!”

“Our new windows made our home feel warmer and they look beautiful!!”

“Very professional, timely & neat.”

“Great service to great installation process. Then to top it off an excellent quality check.”

“They arrived on time, were very professional and did an amazing job”

“Any of my questions or concerns were promptly answered with logical replies. Installers were highly skilled and they worked around my schedule!”

“Very professional, courteous, and skilled craftsman installed our doors. They were on time and knew exactly what they were doing.”

“The entire process was very well executed. Everyone I spoke to was polite and courteous and responded promptly to my questions. The installation team arrived within the time window given and each of them were polite and smiling throughout. The QA manager after the installation was done checked each window for functionality and answered all my questions. He found a broken balancer and bent screen and scheduled for someone to repair them two days later. He also repaired a torn screen himself.”

“POWER stood behind their "words" from start to finish!”

“You were efficient.”

“Great people to work with and beautiful results.”

“Product quality and installation teams excellent, everything else needs work.”

“The reason why I'm not open to recommending Power at this point is because the job isn't complete. Have some things that still need attention.”

“The salesman and the window quality was good. The installation crew showed up late and worked in the dark which means we couldn’t get a good look at the finish until the next day in the light. I called and complained, sent pictures of the problems with the installation and still haven’t heard back from anyone. FYI, the crew also left lots of trash behind, including broken glass.”

“I have repeatedly requested a visit from a company rep to look at the work that was done last week. As of now, no one had reached out to me to give me a date for that to happen.”

“I'd recommend them to a friend because they did good work.”

“I would recommend them to a friend because the salesman and the installers were very professional and very considerate.”

“Power Home Remodeling was quick, efficient, and polite.”

“The installers were efficient, organized, and did a very good job replacing the windows I requested.”

“Professional, experienced, detail and quality oriented.”

“They did an excellent job. I can't say anything bad about it.”

“All of the people I dealt with regarding my window project were very personable, ethical, and considerate, and explained everything in great detail. They did not unduly pressure me and did their best to provide me with an estimate I could afford. I felt that I was treated with respect.”

“I would recommend them to a friend because this is my second project with them and I went back to them because of how well of the first project went.”

“We've used Power Home Remodeling for everyhting around our house.”

“The sales person wasn't pushy when promoting Power's products. They made it easy to make the decision to have various products installed.”

“we would recommend your company to anyone looking for quality work to be done on their home hands down”

“Power Home Remodeling was very professional, and they're priced right.”

“Amazing quality of materials, workmanship and very professional throughout the entire project. Everyone involved was courteous, respectful of the property and I would strongly recommend Power home remodeling to everyone.”

“I was referred by a friend to Power Home Remodeling, and I have nothing but positive things to say about the process.”

“I like the install the most. Second I’d say the follow up. After the initial visit there was someone out to double check the measurements. During the install a rotting issue was uncovered and Tony made sure it was remedied before installing the slider. They took pride in the work. You can tell they take pride in their work.”

“They were here when they said they would be, and finished in a timely manner. The quality was excellent.”

“The people from Power Home Remodeling who installed my windows were very professional and did it in a timely manner. It's winter here, and they had the windows out, so they were very efficient at making sure they did it quickly.”

“Better ways to communicate, like in an email form.”

“Power Home Remodeling was very professional and provided timely assistance.”

“Power Home Remodeling was very professional and stayed in contact, followed up even after the job was completed which amazes me. I will definitely use them for a third time!!”

“Sales representative Sabrina spent hours explaining the process,”

“Power Home Remodeling helped us and most of our neighbors. They are thorough with their assessment, honest, knowledgeable and knows how to prioritize. They have quality products and organized, systemic approach.”

“great windows and great service”

“Thorough process, communication and quality work, highly recommend Power.”

“The gutters and windows look great. Inside the house we can feel the difference. Finally our house feels warm. They did a great job. Answered all my questions.”

“very pleased”

“See detailed comments below.”

“Everybody that we talked to was extremely professional. They came in and did the job as promised. They finished in 2 days, and we had 14 windows done in our house.”

“Power Home installed a new roof for us in 2013. They later installed a bunch of windows. We’ve been happy with their work and their warranty, so when a PH rep came by to remeasure for the 7 new windows in our sunroom, we were open to discussion about our siding. We knew it was in tough shape, so we listened attentively, if not with dread, in anticipation of the bottom line. And it was STEEP. The salesperson (Dustin) was very knowledgeable. He spent hours with us, and we learned a lot. After agreeing to the plan, he said he would stop by during the installation. He said he would make specific recommendations about the downspouts. (If he made them, they were never passed on to the installation team or the project manager.) We scheduled a tentative date for service. That was the last time we heard from Dustin. The new sunroom windows were installed without a problem. Then the roof on our garage went on with barely a blip. Both look great. Both used less than the quoted amount of wood, so we were rebated some money for that. The siding installation lasted more than a week, in part due to the weather. The job was also more complex than anyone anticipated. We weren’t in a hurry, so that wasn’t a problem. The installation team of two people worked very hard and for long hours, often into the evening. At one point, a project manager, Keric, stopped by because we had some issues. For example, we wanted pricing for additional shutters. Shutters are free with siding, but these were windows that previously had no shutters, and because that side of the house could be seen coming down our street, we wanted it to look complete. It seemed to us that spending close to $100k might warrant free shutters (3–4 sets cost maybe $500), but whatever. Some of the newly installed shutters were the wrong size. The dimensions for PH shutters are standardized. The lengths were the issue, and the sizes we needed were close enough. I’m a little control-freakish about such things, but we were overwhelmingly happy with how our house was looking. Another note about the shutters is that there is only one design, and frankly, it’s ugly. There is no louvred design, which is how shutters are supposed to look. The salesperson told us they don’t supply that design because it’s wasp-friendly. However, our home had louvred shutters for many decades with nary a wasp. Near the end of the installation, I noticed a few things that irritated me. One is that in several areas, the seams of the siding aligned vertically. It’s not horrible, but it is noticeable, and it is NOT aesthetically pleasing. But whatever. The other thing I told and showed Keric was that there was a lot of a whitish, powdery substance on several areas around the house and garage. Keric said they would surely go away with rain. I said it had already rained, but I was willing to wait until it rained harder. If it didn’t go away, he said they’d take care of it. It rained harder, and the residue remained unchanged. I texted this issue (and others) to Shane (not sure of his role) and was told the crew would take care of it. They did not. It may seem like a petty matter, but when you pay almost $100k, a customer deserves as close to perfection as possible. A few other details irked us. When trying to dry a few loads of laundry, I couldn’t figure out why they weren’t drying well—until the next day, when we realized they sided over our dryer vent. That was fixed the next day. When they replaced the vent for our heating system, they replaced it with an intake valve that had a tiny hole. That evening, we could hear our heating system making weird whooshing noises. My husband went to check the exhaust and was confounded by what was installed. He had to lever the valve open so our system wouldn’t struggle to “breathe.” We texted an option from Amazon that has a mesh screen on it—keeps out critters but allows full air intake. Still waiting on that. We also noticed none of the fixtures have been sealed. Keric said someone would be by to use blue (the color of our siding) caulking to seal up everything. Still waiting. The electrical box needs to be reset on the side of the house; as it is now, you can still see our old siding behind it, and it looks pretty bad. When one of the handrails was reattached to the front of the house, the siding was scratched. That panel needs to be replaced. I’m not happy with the trim around our portico—it sticks out too much, but Keric said there isn’t anything they can do about that. When the doorbell wires were pulled through the new trim, they were pulled off to the side, and it looks ridiculous. I can’t install a new doorbell until that’s fixed, and I’m not hiring an electrician to re-install the lanterns and lights around the house and not have the doorbell installed at the same time. They left a big box of material in our backyard. It’s still there. I requested a final receipt for insurance purposes. Still waiting. Power Home says they rely on customer word-of-mouth advertising as well as drive-bys. They could have had their logo-emblazoned Tyvek across the front of our house (on a busy street) for at least a few days or more, but it was only visible for a short time. Friends, family, and neighbors who stopped by love the look of the house but are unimpressed by the lack of service. Especially with the big chunk of siding that fell off within a week of the installation and REMAINS leaning against a wall to this day. Power Home pressured us to sign off on each project. Initially, we refused to sign off until we were 100% happy (with the roof on our garage, then with the gutters). But, after the installation of our windows, which went adequately well, the lead installer said he was pressured to make sure we signed off on the siding. Earlier, he had said something about his young son, and since it was already after dark on Halloween, we hated to keep him any longer from getting home to see his kid in his costume, etc., so we caved and signed off. Shane texted us with scheduling matters, and I used that communication vehicle to convey our issues starting the morning of October 31. I even asked him if our open items would still be resolved after we signed off, and he said, “Yes we will definitely continue working with you until you all are happy.” Hah! The window installation team resolved a couple of the items on our list, but those on the rest of the list, plus additional items we thought we would address during another promised walk-through, have yet to be resolved more than a month later. The walk-through never happened, either. After the window installation team left and we signed off on the entire project, our pleas for addressing open matters have fallen on deaf ears and blind eyes. A week and several texts later, after NO response, we tried calling. One of the biggest overall issues with PH is communication. There is no direct line of communication with any one source. For me, texting (or email, if there is such a communication method with PH), is important. I want my issues documented and for them to be easily referred to during future communication. That’s ONE reason we tried sticking with texts. But after more than a week with no response to our texts, we called. Calling PH is a pain in the neck. Since their emails aren’t printed on PH business cards, nor are direct telephone numbers for calling/texting, you have to call the main number or the number of the local office. With the main number, you tell them what you want, and they transfer you to a local office—never to a specific person. Our local office is in Waltham, MA. Every time we call, the phone rings and rings. NO ANSWER. This is exceedingly frustrating. When you tell the person at the main number not to transfer you because of this, they say how odd it is that no one is answering the phone, and that she will send an email to them to call us back. Guess what? No call back. We did finally get through and spoke with someone who said he was taking notes and that he’d make sure everything would get done. He sent us a link to upload photos on their app. We uploaded our photos. I also screenshot my Notes page listing the existing issues and uploaded that as well. The man (I can’t recall his name) said he’d have the crew back out to attend to the outstanding issues by the end of the week (that would be 11/14/25) or the following week. He would also make sure the electrician came out within a few weeks (only works on Thursdays and Fridays, I think, at least for the issue we have). He said he would provide contact information to us regarding the gouge in our driveway that the dumpster delivery truck made, so WE could make a claim directly. (Why do WE have to do this? Argghhh.) It was serendipitous that I found this survey, so we can now have another method of letting PH know how disappointed we are. We’ll still call the local office this week and go through that rigmarole. There doesn’t seem to be a way to escalate this matter. We now know (after re-checking reviews) that other people have had similar experiences being pressured to sign off, then communication being shut down. We won’t stop trying, though. Social media is our next step, and that can be a mighty force. In addition to the items on our list, we just noticed that two of our new windows have compromised seals. Hopefully, those will be attended to in short order. PH does stand behind their windows. How can you make this right? Please resolve our outstanding issues!”

“Professional Service. Quality Assurance was able to identify a defect in the Window and is working diligently to order a replacement”

“Great customer service. Every item on the contract is entirely explained.”

“Very efficient”

“Power Home is one of the most efficient companies I've worked with in a long time.”

“I've used them in the past, and work has always been done correctly.”

“Excellent workmanship and quality product”

“It was a really wonderful experience, and the product is really good.”

“The installers were great.”

“Excellent quality and workmanship! Windows & doors look fantastic and we can already tell a difference with our AC/heating system running less time. Great follow-up! Everyone treats you as a valuable customer! Phone menus are short and calls are answered quickly by real people.”

“Everyone that I communicated with were professional”

“Before Power even finished their work with us, I've already sheared about them with both my friends and families”

“The employees are the "power" behind Power Home Remodeling.”

“All was good.they were on time cleaned up .Windows are beautiful.very friendly.”

“Quality of work was excellent.”

“There was great communication and quality work.”

“They were very courteous, very contentious of cleanliness, and very timely. They arrived when they said they would. We were very happy with them.”

“Excellent service, was somewhat expensive.”

“They were very good.”

“Very efficient process from start to finish. Everyone was professional.”

“Everything was done as you would expect to be done”

“They were very professional and very pleasant.”

“The people were very professional, organized, and courteous. The work quality was very well done.”

“I thought they were very professional and on time. They explained everything as they went along with the project.”

“Overall I am very satisfied with the final result. Sofit, fascia, gutters, windows, doors, and siding all have excellent quality and were installed quickly by skilled subcontractors. Service on a few minor fixes has been performed by knowledgeable and helpful team members.”

“I'm very satisfied.”

“Was not expecting another salesperson after project was finished.”

“I love the presentation. Material looks great.”

“I love them so much and appreciate them so much. I do not want to share them. I just want to keep them to myself.”

“Very prompt and professional”

“They were very professional and timely.”

“They did a wonderful job.”

“I am likely to recommend Power Home Remodeling to a friend because the communication was constant and the quality of the job was close to perfect.”

“I was very pleased with the care each member of the team - from Ryan who knocked on my door, to Ethan (I think) and Mike who made the same, to the team who did the install, and to Ian who checked quality — took with me to make sure I was comfortable with each decision.”

“The people and the quality of the windows”

“Have someone on site who speaks English. Tell customer that she can wait til daylight to review the next instead of pressing her to sign off when it’s dark. Maybe quit work in order to do cleanup during daylight hours. I had some nails and screws in my driveway which I drove over the next day. Luckily no punctures. Cut some slack for an 80 year old lady and put the boats back on the rack.”

“Installs was fast and competently done”

“Prompt, courteous service”

“People were friendly and efficient”

“Premium price for a poor quality door. I was originally planning on getting a second sliding glass door from Power but now I will definitely be using someone else.”

“I would recommend that the particular home improvement, for example, we did roofing, I'm going to recommend that my friends and my neighbors research thoroughly all the aspects of doing any major home remodeling, in our case, it was roofing to do this prior to agreeing with any company and I think that that's just good sense.”

“precise and quick”

“See sections below. Feel free to call me to discuss.”

“There were awful and lie to your face.”

“We were extremely happy with the entire process , start to finish. Everything we were told about the installation process happened, windows are excellent. The staff Shane, Raymond, Christian, Keith, actually the entire team!, helped us every step of the way. This company met and exceeded our expectations.”

“Job was done in an efficient and professional manner. The job was completed sooner than we anticipated. The crew was very courteous and patient.”