Maid to Perfection of Montgomery & Howard Counties
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Maid to Perfection of Montgomery & Howard Counties has received 4.6 out of 5 stars based on 132 customer surveys.
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3rd year as a Best Pick Call
"Maid to Perfection offers local homeowners and businesses a variety of high-quality cleaning services that can be customized to your needs. When you contact us, you deal with just one company for all of your housecleaning and janitorial needs, because at Maid to Perfection, 'One call cleans it all!'"

Chin Kwon | Owner
Company Information
Services Offered
Maid to Perfection is a full-service cleaning company that serves residential and commercial customers. The company offers customizable weekly, biweekly, monthly, and one-time cleaning packages as well as move-in, move-out, and special occasion cleaning. In addition to offering free in-home estimates, Maid to Perfection performs carpet cleaning and window washing as well as hardwood floor waxing and polishing.
Company History
The local company was founded in 1996 and is part of the national Maid to Perfection franchise.
Employee Information
Maid to Perfection performs background checks on all members of its cleaning staff. According to the company, many employees have worked for Maid to Perfection for over ten years.
Additional Information
The company offers gift certificates.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel

Compiled Score:

Maid to Perfection of Montgomery & Howard Counties has received 4.6 out of 5 stars based on 132 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/13/2018

“I have absolutely nothing positive to say about this company. The service wasn't good, and their cleaning job was poor. They cleaned the whole house—all three levels. I stopped within the last week; I couldn't take it anymore. I would grade the overall experience with a C. There is an employee there, she's really rude, and she's the one you speak about scheduling, and she's hard with scheduling. And unfortunately, the cleaners are in and out within 45 minutes, and they just miss stuff. I brought it up to her that they randomly missed the coffee table—little things like that—and she could not care less. The cleaners weren't good. I don't think they are a high rated company.”

Review by
02/13/2018

“We've used Maid to Perfection for about the last 15 years; I think we might be one of the oldest customers they have. I liked that they're very reliable; they come and get the job done. If there's a problem, they always call in advance, and they are also flexible on their end. If we need to move the service, they're always happy to do that. They are always willing to work with you. I would grade the overall experience with an A. Customer service—they are very good. If there's ever a problem, they always would jump on it right away and take care of it.”

Review by
02/13/2018

“It's been over a year. It was a move and cleanup, so it was different. I liked that they were prompt, and it cost what they said it would cost. I don't know that anything necessarily went wrong, I just don't know that it was as thorough as we thought it would be. I would grade the overall experience with a B.”

Review by
02/13/2018

“They came one time. I liked Maid to Perfection, and I will call them back. They were hard workers. They did a lot in the few hours they were there. I definitely would use them again. I was very pleased, and I would use them again. I would grade the overall experience with an A+.”

Review by
02/13/2018

“I had a very good experience. I liked that they did good cleaning. By the time they finished cleaning my house, my house was very clean. They cleaned all of the house, except for two of the bedrooms. I would grade the overall experience with an A+.”

Review by
02/13/2018

“I liked that Maid to Perfection was very flexible, because I had to change times a couple of times. The people that came were very nice and very thorough, and I had a good experience with them. I would grade the overall experience with an A.”

Review by
02/13/2018

“They were great. I liked that they're very professional. They did general cleaning up—vacuuming, dusting, cleaning the bathrooms and the kitchen, mopping—that kind of thing for me. I would grade the overall experience with an A.”

Review by
02/13/2018

“I liked that they were accommodating to my schedule, and they did do a pretty good cleaning job. Nothing really went wrong. Maid to Perfection cleaned the whole house. I would grade the overall experience with a B.”

Review by
02/13/2018

“It was a long time ago. I liked that they were on time. I thought the price was very fair, and they did a nice job. They cleaned the whole house that I had for sale. I would grade the overall experience with an A.”

Review by
02/13/2018

“I think there's some damage to my bathroom floor. They cleaned the bathroom, the floors, and they vacuumed the whole house. Except for the damage to the floor, I would grade the overall experience with a B+.”

Review by
02/13/2018

“I liked that they did their job pretty quickly, and that was good—but, it just wasn't a deep cleaning as I needed. They cleaned the whole house. I would grade the overall experience with a B-.”

Review by
02/13/2018

“I'm not using Maid to Perfection anymore. I liked that they usually were on time and fairly priced. I switched because they weren't consistent. I would grade the overall experience with a C.”

Review by
02/13/2018

“I liked that they're punctual, they're very efficient, they're polite, and they do a good job. They cleaned my apartment. I would grade the overall experience with an A.”

Review by
02/13/2018

“I liked that they're thorough, they're generally on time, and they're quick. They cleaned the whole house for me. I would grade the overall experience with an A.”

Review by
02/13/2018

“It's been getting worse and worse. They cleaned the first and second floors of my house. I would grade the overall experience with a C.”

Review by
02/13/2018

“We've used them for a couple of years. I liked that I can count on them being there when they say they are going to be there.”

Review by
02/13/2018

“It's been a while. I liked that they cleaned. The cleaned the whole house. I would grade the overall experience with an A-.”

Review by
02/13/2018

“We had a fine experience. I would grade the overall experience with a B.”

Review by
02/13/2018

“It was just a one-time thing. I rate the cleaning experience with a 10.”

Review by
02/13/2018

“I would grade the overall experience with an A+.”

Review by
02/13/2018

“I would grade the overall experience with a B.”

Review by
02/13/2018

“It was a positive experience.”

Review by
02/13/2018

“I thought the work was just OK.”

Review by
02/13/2018

“They're great.”

Review by
01/24/2017

“It was easy to get an appointment. A lot of maid services you have to book way in advance, and I needed a last minute cleaning, so it was very convenient. They’re A-grade.”

Review by
01/24/2017

“They are very reliable. When they say they’re going to be there, they are there. They did cleaning services for me, and I would grade them an A-. They come on the days that I ask when I’m not home.”

Review by
01/24/2017

“Their work was really good. They were cleaning our house that we were putting on the market. They did a good job as far as the deep cleaning that we needed done. They were really responsive because they came out in less than a week. We were putting it on the market and needed a quick turnaround. Their staff was really good, so it was a good experience—A. We used to use them on a regular basis several years ago.”

Review by
01/24/2017

“They offered flexibility in their different cleaning plans. I would grade them an B. They have different teams come to clean. The first couple of times they were new, and I had to show them everything again from the beginning. It would have been better if I hadn’t had to, and because their teams change, their work was not consistent, so I had to call the owner to talk about specific issues.”

Review by
01/10/2017

“The woman that came out was phenomenal. My dog was sick, and she went above and beyond to make sure the women that came to clean met her and were comfortable with the dog. It just felt like she took special care to make sure that everything was going to go perfectly that first session. She told them what to do, and they did a great job. They did everything except the basement, and then when we moved we had them do the whole thing. They were flexible, so if I needed additional cleaning they would do it right there, and I would have to schedule in advance. I would grade them an A. I would recommend them.”

Review by
01/10/2017

“I used them once because I was in the process of selling my house, and they did cleaning before I put the house on the market. They did an adequate job for what I needed in getting the house spruced up. They did good work without any problems, so I would recommend to a friend if they needed similar services.”

Review by
01/10/2017

“I felt that they rushed through, the salesman that came through was unnecessary, and the products they used caused my kids to slide and fall. I would grade them a B-. I felt that they didn't put their best effort forth. I'm going to be with something long term, and they didn't do their best the first time.”

Review by
01/10/2017

“I liked the promptness in which they responded to questions. It was good in spring. They cleaned most of my home. I would grade them a B. I don't know when they show up. I have recommended them to a friend.”

Review by
01/10/2017

“I liked that they brought their own supplies. They were quick and did what they were expected to do. We were living there for a few months before we bought the place, and when we left it we wanted to leave it all cleaned up for the landlady. They’re A+.”

Review by
01/10/2017

“They were very nice. They cleaned most of the house, approximately 85%, and it's a big house. I would grade them a B. They were very thorough. They were a bit slow.”

Review by
01/10/2017

“The services we used were great. They did a thorough job. They did a house cleaning prior to a move. I would grade them an A.”

Review by
01/10/2017

“They only came once, but I think they did a good job. They cleaned most of the house. I would grade them an A+, and their customer service was good.”

Review by
12/28/2016

“They come once a month. They're excellent workers, and my house is nice and sparkly when they are done. They are great, so they get an A+.”

Review by
12/28/2016

“I have them coming every other week, and they clean the house very well. I would grade them an A.”

Review by
12/28/2016

“They did a one-time cleaning. They were thorough and very prompt. I would grade them an A+.”

Review by
12/28/2016

“We only had them once. They did a good job, so I would rate them A.”

Review by
12/28/2016

“They are thorough and fast, but they are not always punctual.”

Review by
12/28/2016

“They are OK. It's hard to find a cleaning service that's really great. The only thing I can say is that the lady that I deal with will take money off, talk to them, and they will come back. Some crews are better than others. It's been OK that way, but I'm finding that cleaning companies aren't that great. I would grade them a B+.”

Review by
12/28/2016

“I just did a full apartment cleaning. It was very easy to schedule. I called the day before, and they came the next day. They were professional at explaining what could and could not be removed because of coloring. They said they would do the best they could. I asked if they could clean an additional area that they missed, and they did it with no problem. I would grade them an A- because they missed a spot, but I’ve actually recommended them to my sister.”

Review by
11/15/2016

“The only thing I don't like about them is the scheduling thing. They tell you they will be there from 12 PM to 1PM, but I can't do that every week. I can't wait for them to come and then wait for them to clean. I can't take off work to do that. I think they do well. They come between those two hours, and usually they give me an hour, but today I waited for forty-five minutes, and that's not good. It should be a fifteen-minute window, not an hour. They do quite well, but the only thing that bothers me is that they don't speak much English, and I don't speak any Spanish.”

Review by
11/15/2016

“A good quality of work and they worked very well and I was very pleased. And I'm also displeased because I've been in the hospital for ten weeks. We haven't utilized them because I've been in the hospital, we didn't know what my status would be, and as soon as I returned from the hospital, I've been calling them for the past week and when I left messages no one returned my calls so I had to call another company. I didn't call just once; I have left my number at least a dozen times. I already hired someone else after them not answering or calling back. There is a problem somewhere. Including the phone call dodging, I would grade them a 5 because they didn't return a call for return service. The quality of work and customer service were very good. I would like to rate this all excellent.”

Review by
11/15/2016

“It's not been good. This last time they were here last week. It was three of them and it was supposed to be an hour. They came at 1:3 and left at twenty after two. That's 5 minutes and that's 1 minutes per person and that's half an hour that I'm paying for and I could have had them do something else. I asked them to run the vacuum in front of the dresser which was four feet. The girl got real snippy with me. And most of them don't speak any English so it makes it difficult to communicate. They were decent years ago but it was a different crew. They seem to want to get out real quick and I want to be fair but I feel like I should get what I'm paying for. I would probably grade them mediocre.”

Review by
11/15/2016

“I got the recommendation from the Best Pick book, and I had some difficulty with them. I wouldn't say my overall experience has been positive. The problem being that the people that come in and do the work in the house don't speak English, so maybe if I need something done in a certain way or you need to give feedback with a card, you can't do that. You can't leave a note because they can't read it. There's a language barrier. Then, there were times when we wanted certain things done and they didn't get done. So then we had to talk with Jen, who was I guess the owner of the company. My experience was neutral. When they did what they were supposed to do, they did a good job. There were just a couple of issues. I don't know if it was—, or they were supposed to clean our back porch and they didn't clean our back porch. It's things like that. It was clearly communicated to them that—. I'd give them a C. The quality of work is pretty good. There are times they've shown up too early. Mainly, it's too early. My in-laws had to see them there. That was a problem. They would show up before they would get there. I did recommend them to my in-laws after the first time they came, but right now, I probably wouldn't.”

Review by
11/15/2016

“When I need to reach them, they are pretty easy to reach and receptive to changes. I've been using them bi-weekly. I would grade them an B. They do a good job. We keep trying to have them come a little later, but they are definitely on time or earlier. Their quality of work—just slow down a little bit. They seem to rush through.”

Review by
11/15/2016

“I had one not so positive experience, but they handled it well, and the next one was a positive experience. I thought they were efficient, and it was easy to schedule, plus there was good follow up. I would grade them an A-.”

Review by
11/15/2016

“I only used them once right before we moved, but they were great. They did a really good job and did it quickly. They didn't speak English, but that seems to always be the way it is. They get an A and my recommendation.”

Review by
11/15/2016

“Nothing really stood out, I just wish they speak English. I communicate through the owner, but they do what they have to do, and then they go. I would grade them a B.”

Review by
11/15/2016

“I didn't have anything negative to say about them. I remember they were able to quickly come out the day that I needed them, and they were prompt and thorough. They earned an A, and I would recommend them.”

Review by
11/15/2016

“I used them one time, and they were very good.”

Review by
11/15/2016

“Everything was fine, and they did a great job. I’d rate them A. There were no complaints.”

Review by
11/15/2016

“They've been here a few times, and they've done a good job. I would grade them a B+.”

Review by
11/15/2016

“Sometimes they forget to do things or they oversee webs. I would grade them B.”

Review by
11/15/2016

“I've had other cleaning service, and they are on par but nothing spectacular. I would grade them a B.”

Review by
11/15/2016

“They are very thorough, and the communication has been good. I would grade them an A, no complaints.”

Review by
11/15/2016

“I didn't like them. Well, they were supposed to clean and they didn't do a good job cleaning. I would grade them a D.”

Review by
11/15/2016

“They were on time and within the timeframe. That's probably the biggest thing for me, being on time. I would grade them a B.”

Review by
12/11/2015

“The ladies we have are good, thorough, and get in and out with no dilly-dally. They clean once a month; I would rate them as an A.”

Review by
12/11/2015

“I like that they generally send the same team once they get to know your house, so you don't have to explain things to them over and over again.”

Review by
12/11/2015

“The women come in and do their job very thoroughly. I’ve only had them two times, but I would rate them as an A.”

Review by
12/11/2015

“They're reliable, and I haven’t had any issues with them. They do house cleaning; I would grade them as an A.”

Review by
12/11/2015

“I had a very good experience, and I liked everything about them. They’re great—A.”

Review by
12/11/2015

“I had a positive experience.”

Review by
12/11/2015

“I would grade them a B.”

Review by
12/11/2015

“They’re my maids, and they’re great. I would give them an A+.”

Review by
12/11/2015

“They’re doing just fine. I would grade them as an A.”

Review by
12/11/2015

“I liked that they are very reliable and flexible. They’ve been working for me seven years at least. I have a town house, so twice a month they come and clean everything. I would rate them an A.”

Review by
12/11/2015

“They're prompt and their fast. They clean my bathrooms and kitchen, I would grade them a B, a slight issue. They don't use their products, they use my products instead and their not suppose to.”

Review by
12/11/2015

“Maid to Perfection is great. They do a great, thorough job with the whole-house cleaning, and they’re friendly and on time. I’d give them an A because I have no complaints. They are very nice, professional people.”

Review by
12/11/2015

“They’re great, and it’s a lot to expect of them. They do a surface house cleaning—family room, living room, basement rooms, and bathrooms—and they switch every week to clean the shower. I don’t have any complaints. I’d give them an A.”

Review by
12/11/2015

“they are reliable and dependable. They do housecleaning. I would grade them a B, sometimes the staff doesn't clean it properly they miss stuff but it's just minor stuff.”

Review by
12/11/2015

“Maid to Perfection is fabulous. I like everything about them. They have been working for me for 15 years, and they’re very reliable. I would grade them as an A.”

Review by
12/11/2015

“They seem efficient and polite, and they seem to do a good job. They are a pleasure to have in the house. I've had them twice, and it's been a good experience, so they get an A.”

Review by
12/11/2015

“They’re good at their job, reliable, and responsive. I don't have to think about it much, because they do just what they’re contracted to do and clean my house. I would grade them an A, no complaints.”

Review by
12/11/2015

“They’re reliable, they do a nice job, and their prices are fair. They do house cleaning every couple of weeks, and they do the dusting, vacuuming, and mopping. I would grade them as an A.”

Review by
12/11/2015

“They're reliable you can communicate with them via text message. And they do a pretty good job. They do house cleaning for us. I would grade them a B. Cleaning is good but not perfect.”

Review by
12/11/2015

“Their services are very good, they were always very responsive, and they are a great company. I suspended the service recently because I'm in the process of putting in new carpet and redoing the kitchen floor. Once they get all that done, I’ll resume the whole-house cleaning service. They’re an A company.”

Review by
12/11/2015

“Well the people who own are very responsive so if there are any issues you contact them and they will deal with whatever issue you might have. It's home cleaning, they vacuum, clean the floors the bathroom, the kitchen I have blinds, I have shutters they dust those basic stuff like that. I would grade them a B, because the crew that I had in here seemed to be getting a little complacent and the lead person if you will getting a bit of an attitude. And so I contacted the owner, they replaced them with another crew and they were wonderful, so that kind of thing. And the complaints I had they were rushing through, with the last house to do on a Friday afternoon, things happen, things get broken. They accidently broke an Irish mug and never apologized and said well things happened the owner wanted to replace it, but it wasn't about that it was about being apologetic it was about the attitude. So they gave me another crew and their attitude is a pleasure to work with you.”

Review by
12/11/2015

“They have been cleaning my house for seven years. They’re organized and provide consistent cleaning. They’ve had the same team cleaning my house for those years, which leads me to believe that they take care of their employees. They’re very flexible in terms of changing the schedule, which I do often. I have a regular schedule of cleaning, but I do change it from time to time, and they’re very nice about that. They always confirm before they come in terms of the window that they will be arriving in, and they are spot-on, so I can count on them. To date, we haven't had any mishaps in terms of any damage to property or my belongings. I have lost my wedding ring twice, and after the cleaning they found it, so they are very honest. I trust them being in my house without me. Their prices are very reasonable and competitive. I would grade them as an A—no complaints.”

Review by
12/11/2015

“They have been cleaning my house for seven years. They’re organized and provide consistent cleaning. They’ve had the same team cleaning my house for those years, which leads me to believe that they take care of their employees. They’re very flexible in terms of changing the schedule, which I do often. I have a regular schedule of cleaning but I do change it from time to time, and they’re very nice about that. They always confirm before they come, in terms of the window that they will be arriving, and they are spot on, so I can count on them. To date, we haven't had any mishaps in terms of any damage to property or my belongings. I have lost my wedding ring twice, and after the cleaning they found it, so they are very honest. I trust them being in my house without me. Their prices are very reasonable and competitive. I would grade them an A—no complaints.”

Review by
12/11/2015

“Positive so far, yes. I never had any interactions with the workers because they come to the house when I'm at work, so mainly I have interaction with the contact person she is always very reliable. And I am satisfied with the way they clean my house. I would grade them a B. There have been little things, that I would tell the contact person they were missing. And she would investigate it and it would not be something that would paned out. So I can not say that it was actually shaken. I can only say that it was there the day when I left and it was there when I came back home. But I can't definitively say it was her staff that did it.”

Review by
12/11/2015

“I like that the women who come do a good cleaning service. They get right to work, and they’re in and out in just about an hour. I like that I get a call usually the day before to confirm what time they’re going to be here the next day. They're flexible too. I had to switch my day a couple of times, and they were accommodating. They leave my house sparkling clean. I have a three-bedroom ranch house all on one level, so they dust, vacuum, and do a basic cleaning for bathrooms, the kitchen, the bedrooms, and an office. They get an A.”

Review by
12/02/2015

“they've been great. I think the marriagement of the company is something that I like, because if I'm traveling or if I'm away he's very willing to go with my schedule and he will come and clean whenever I need him to and if I say I'm going to be away for a while he says no problem and he takes me back, and I come back and I can come and go as I please and I really like that, I don't have to worry about it. I think I just liked the price. I give them good, I would grade them a B. Sometimes when they come and clean they are not as thorough as they could be. They seemed to be a little bit in a hurry.”

Review by
12/02/2015

“I like that they’re flexible and very responsive. I’m very pleased with their cleaning and their attitudes. I really like them, so I’ve used them for many years now. I’d give them an A+—they’re excellent.”

Review by
12/02/2015

“Maid to Perfection is great to deal with. They’re always very accommodating if I need a time change, and they do a good job. I have nothing but good things to say about them—they’re A+. I would grade them as an A.”

Review by
12/02/2015

“They’re reliable, pretty thorough, and very flexible, which is important because I frequently need to change dates and times. I would grade them as an A-, only because occasionally they forget to do something.”

Review by
12/02/2015

“I would grade them a B.”

Review by
12/02/2015

“they clean my house. I would grade them a B.”

Review by
12/02/2015

“I like their reliability; I chose them based on price. I would give them an A rating.”

Review by
12/02/2015

“We've been satisfied, I would grade them a B+, they could have done a better job with dusting.”

Review by
12/02/2015

“Maid to Perfection is a great company, and we’ve been using them for many years. I would grade them an A. We are very comfortable and happy with them.”

Review by
12/01/2015

“They’re fine. We’ve had one of their better crews for years now. They come in every two weeks and do a good job. I would give them an A—no complaints.”

Review by
12/01/2015

“They're very precise, clean, and trustworthy. They clean our house every week. I would grade them as an A because I have no complaints at all.”

Review by
12/01/2015

“They are excellent. I've been using them since over 15 years. I would grade them B slight issue. You have to tell the maids what to do.”

Review by
12/01/2015

“They've been satisfactory. They come, do their job, and then go. That’s what's always been important to me. I would give them an A.”

Review by
12/01/2015

“Maid to Perfection has been cleaning my house for about 15 years. They’re thorough, trustworthy, and do a good job. They’re an A.”

Review by
12/01/2015

“their reliable, I would grade them a B, sometimes their less than, their fine. Are they wow? They're fine just make them an A.”

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