Fresh Tech Maid
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fresh Tech Maid has received 4.6 out of 5 stars based on 186 customer surveys.
5
133
4
33
3
13
2
7
1
0
6th year as a Best Pick Call
"We provide the most trusted and well-trained technicians, exemplifying the highest standard in our industry. We deliver trust and create wow. Through chemical-free cleaning, our clients' homes are not only just clean but also safe and healthy for kids, adults, pets, and the Earth."

Wells Ye | President
Company Information
Services Offered
Fresh Tech Maid provides personalized home cleaning programs designed for parents, moms, pet owners, allergy sufferers, seniors, and residents of high-end apartment buildings.
Services Not Offered
Fresh Tech does not clean outside or high windows, clean specialty furniture, deep shampoo carpets, or perform mold remediation.
Minimum Job
The company has a $92 job minimum.
Company History
The local company began in 2008.
Distinctions
Fresh Tech is a member of the Association of Residential Cleaning Services International (ARCSI) and has earned its Residential Cleaning Seal of Excellence.
Employee Information
All employees must meet the company's professional qualifications as well as pass background checks and drug tests. Fresh Tech states that employees receive continuous training.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
825 E Rand Road Suite #260
Arlington Heights, IL 60004
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Fresh Tech Maid has received 4.6 out of 5 stars based on 186 customer surveys.
5
133
4
33
3
13
2
7
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/01/2018

“They did pretty good work, it was a cleaning service, they came and was able to clean our apartment relatively well. It was in line with the prices, pretty much everywhere else we seen in the Chicago area, we enjoyed that. I would grade them a B. If we had one negative portion of it, we were unable to get the same person each time, which was a negative for us. We had to get a new tech each time.”

Review by
03/01/2018

“I liked that they didn't use chemicals. They cleaned my entire home, it's a condo. I would grade the overall experience with an A. One of the girls wasn't so knowledgeable. She was newer. They are very expensive, and a lot of my friends don't have money. And I don't use them that often because I don't have money. It's only when I have money do I treat myself to their cleaning.”

Review by
03/01/2018

“The people that they employed made it positive. I thought each person who came to my house to clean has been very professional and very good at their job. They were doing home cleaning for me. Overall, I would give them an A.”

Review by
03/01/2018

“The lady that I communicated with was very thorough. She followed up, all professional, that was good. Overall, I would give them an A-.”

Review by
03/01/2018

“They're very friendly, thorough, responsive. They do housecleaning services for me. Overall, I would give them an A.”

Review by
03/01/2018

“If I recall, I think they were in and out in maybe like a little over an hour. I'd give them a B.”

Review by
03/01/2018

“I liked the ease of booking. They cleaned my home.”

Review by
12/28/2017

“They are very good, they cleaned my house. They were on time and did a good job. I would grade them an A.”

Review by
12/28/2017

“They did maid service. I like a clean house. We had Neicey and Josie, and they are both excellent people. I would grade them an A.”

Review by
12/28/2017

No review comments provided

Review by
12/28/2017

“They cleaned our one-bedroom apartment. They were timely and they did a great job. They were very friendly workers. We had one women who came repeatedly because we liked her so much. I'd give them an A overall.”

Review by
12/28/2017

“We don't use them anymore, not really a bad experience. Different techs you never knew what you were going to get and then we thought it was a little pricey. I would grade them a B.”

Review by
12/28/2017

“They did work for me once, it was OK. But they just use water to clean and the ionized water is not a disinfecting agent. They were nice but again the ionized water was very memorable for having no power to disinfect. I would grade them a C for what was being used. I would not likely recommend them.”

Review by
12/28/2017

“They did some work last year. It was alright. I think they did most of the house cleaning and they cleaned the bathroom. They enjoyed cleaning and dusting those type of things. I would grade them a C. They didn't touch the kitchen at all. They cleaned the bathrooms. Maybe I could recommend them.”

Review by
12/28/2017

“They helped me as I was moving from one house to the next. They really helped me get it in shape for the inspection. I like the fact that I called with a concern and they sent a maid back to take care of it. They did a good job. They were very responsive.”

Review by
12/28/2017

“I think they came by once a month and just did the typical cleaning. They were just a typical cleaning service. It wasn't that I liked them or didn't like them, they were just a typical cleaning service. I would give them a B for the experience.”

Review by
12/28/2017

“They did a cleaning service. It was very thorough and it was definitely a successful cleaning, very detailed, and didn't have any issues after the experience at all. I like the attention to detail. The cleaners that they send to the house really pay close attention to detail so they make sure you get an overall thorough cleaning of the home. I would give them an A.”

Review by
12/28/2017

“They took care of my apartment in its entirety, and even when I had an issue they sent out somebody to have that taken care of, and they didn't leave any stone unturned. I like that if there's an issue, they don't ignore it. They don't put it on the back burner. They make it a priority to get it taken care of. I'd definitely give them an A+.”

Review by
12/28/2017

“I had brought a house and was getting a bunch of work done and hired them to do a very thorough cleaning and they didn't do it at all. So, I had to call them. I was trying to get this done before I moved in, but it didn't happen. They were showing up literally the day before I moved in. Instead, I had all my furniture sitting there in kind of a complete mess. They came out and tried to do it again, so they didn't charge me for that. Overall, it was pretty awful. I wouldn't suggest anyone ever use them. I would give them a D. Honestly, I never would recommend them.”

Review by
12/28/2017

“The service was good, it was a year ago. The lady came and cleaned the entire house for me. The floor, my kitchen counter top, table, cabinet, everything. It was pretty easy. The lady was nice, she was very detailed and very patient. It took her three or four hours to clean the whole house. I would say she was very good. In general, the service was good, and I like the company. I would grade them an A. I have already recommended them to several of my coworkers.”

Review by
10/23/2017

“I think they did a good job except for one thing, which I'd actually pointed out at the start. I called a few days later and was told that some things cannot be fully cleaned, which in this case, I don't totally believe.”

Review by
10/19/2017

“While Fresh Tech Maid was significantly more expensive than every other cleaning service, I was willing to try them with the hope that I would ‘get what I paid for.’ While the team of ladies who cleaned my house was hardworking and attentive, the strict time limits placed on them by the office were unrealistic for my size home, and was contrary to the amount of time the office told me they would spend in my home. While the website offered a 20 percent discount for bi-weekly cleaning, what the company didn't share is that the cost is 20 percent less because they will clean for 20 percent less time. I only learned of this because I happened to work from home each day of the week they cleaned, so I was able to notice they were in my home for far less time than promised. Although I explained to the office the misleading nature of their communications, no one seemed to appreciate or care. I nevertheless kept using them due to lack of time to find a new service, but then the office started canceling on me (at one point, 3 cleans in a row!), the night before my scheduled clean, despite having sent me 2 reminder emails in the days before and warning me that I would be charged $50 if I did not cancel more than 48 hours prior. Not one of these times was I offered $50 due to their scheduling issues. Given the late notice of the cancellation, I was often in a bad situation where my home was not clean for an event. The inability of the office to manage their schedule (once I was told my cleaners had a conflicting clean at the same time, though I had been at the same time on the same day with the same ladies for over a year, so obviously someone with a reschedule or a new clean was prioritized over my committed arrangement) or provide decent customer service ultimately led me to finally give up and find someone new.”

Review by
10/19/2017

No review comments provided

Review by
10/16/2017

No review comments provided

Review by
10/15/2017

No review comments provided

Review by
10/15/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

No review comments provided

Review by
10/11/2017

“Excellent cleaning, using only environmental friendly products.”

Review by
10/11/2017

“She left too much undone for the amount they were paid.”

Review by
10/11/2017

“Cleaners are OK, but customer service and scheduling need a lot of work.”

Review by
10/11/2017

“We had quite a bit of turnover with cleaning people, which meant we didn't really have an opportunity to build a regular cadence with someone. Given how large our house is, we were looking to have someone who would assess the less frequently used rooms and make prioritization calls on her own. Instead, we always needed a detailed check list of what to do or what products not to use, some of our personal preferences, etc. On a positive note, I don't think we ever had a cancelation or no-show and the women were always very pleasant.”

Review by
10/11/2017

“I had one really great provider from here, but after she left the customer service was subpar, not really interested in using them anymore.”

Review by
01/19/2017

“Everything  was great. They showed up on time and did a good job. Everything was fine. I had no complaints with them. I would highly recommend them.”

Review by
01/19/2017

“There wasn't anything in particular I liked. I wasn't there really. I was out of the house. I had no complaints with them. I would recommend them.”

Review by
01/19/2017

“They're very polite. They're very thorough. I'd give them an A. We had one person come in once that just wasn't up to quality, but that seems to be an exception.”

Review by
01/19/2017

“One of the main things is that they're a local company. They're easy to schedule and easy to do business with—so that was nice. I'd give them an A rating.”

Review by
01/19/2017

“They were prompt and did a decent job. They forgot a couple of things after I took a look, but if I had spent more time looking they probably would have followed up and done it. Overall, I was satisfied. I would say a B.”

Review by
01/19/2017

“They were on time and polite. I'd give them a B+, because while they did a reasonably well job, it wasn't very thorough. There were problem areas that they missed here and there where we had to go back and redo it.”

Review by
01/19/2017

“I kept using the service person. There's one person that was like really good and I kept requesting here. Before that I had someone else, actually like two other men, that were so-so. I'd give them an A.”

Review by
01/19/2017

“It was a year or so ago. I don't think she did a good job. They sent one person to clean an entire apartment and it was still dirty after four hours. I'd give them a C. I would not recommend them.”

Review by
01/19/2017

“They offered good service and good communication. They care very much about what you want in particular. They have their job that they do, but they also ask what you want done. They ask what you want to focus on, and they do that. I'd grade them as an A.”

Review by
01/19/2017

“All I got was the best. I've used the same person, and it works out well, because she knows what to do. I'm handicapped, so she knows what to do without me telling her because she's done it four times. I'd give her an A+.”

Review by
01/19/2017

“It was a mediocre experience. They didn't use any product. They just used water. They didn't use any products and they just thought that was dandy and they didn’t dust under things which I thought was a crime. The kitchen floor was not clean. I expected more. I'd give them a C.”

Review by
01/19/2017

“They did a good job. I would highly recommend them. I had no complaints.”

Review by
01/19/2017

“I definitely had a positive experience. No complaints at all. I would recommend them.”

Review by
01/19/2017

“I thought they did a good job and they were on time and did good work. No complaints.”

Review by
01/19/2017

“It was done a while back. I'm not interested in their services anymore though.”

Review by
01/19/2017

“It was very nice. Very thorough. I'd give them an A.”

Review by
01/19/2017

“It  was great. They were friendly. Good service. I'd give them an A.”

Review by
01/19/2017

“They showed up on time, and they did a good job. They deserve an A+.”

Review by
01/19/2017

“They did a good job. I'd give them an A+.”

Review by
01/19/2017

“I had no complaints with them.”

Review by
01/19/2017

“I had no complaints with them.”

Review by
01/19/2017

“I'd give them an A+.”

Review by
01/19/2017

“They're  just very professional. They did a good job. Very thorough. I'd give them an A+. I am likely to recommend them.”

Review by
01/19/2017

“They were on time, and they did the work. That was it. I had no complaints with them. I would recommend them.”

Review by
01/19/2017

“I like Fresh Tech Maids. She was just very friendly. She did a great job. They’re an A+ company.”

Review by
01/19/2017

“They were organized and did a good job. I had no complaints with them. I would recommend them.”

Review by
01/18/2017

“They  were very good. They were very polite and very clean. They cleaned all of my home. I'd give them an A+.”

Review by
01/18/2017

“I  thought the individuals in the house cleaning were very professional. They cleaned my whole house. I’d give them an A+.”

Review by
01/18/2017

“They were on time. They cleaned the stairwells of my building— A+.”

Review by
01/18/2017

“It was easy to schedule. They cleaned the whole home. I'd give them a B.”

Review by
01/18/2017

“The experience was neutral. It was odd. They did nice work, but it was really an odd scheduling system. It was a big line. They put you on a waiting list, and then someone would call you. Then all of a sudden they would book you, and they didn't let you know. They didn't ask you the date first. All of a sudden I would get a phone call that someone's coming on this date, and I wasn't even home. That was kind of odd. I'm sure they've tried to work that out since, so the booking process was weird. They cleaned my whole house. I'd give them a B.”

Review by
11/05/2015

“They're very responsive. They adjusted a schedule to meet my needs when I had a hiccup. I only ever used them once. For the session they were going to come for, they thought they were going to have to cancel because they had an employee resources issue. Then they rallied and figured out someone to come for me. They're an A for sure.”

Review by
11/05/2015

“They do try to please. If they make a mistake, they try to correct it. They do a lot of follow-up. It seems they do good training. They come by every two weeks, and I do rotations so I don't have to do everything every two weeks. It's very expensive. I'd give them a B.”

Review by
11/05/2015

“They pretty much do what's expected—on time, punctual, do a good job, et cetera. They come by every couple weeks. They probably get an A.”

Review by
11/04/2015

“They were good. They were very friendly. They were punctual. I would say they're very thorough. They were really nice, very convenient, very flexible in terms of when we needed the cleaning. They had all the right equipment. They were very efficient. They were kind of fun to have in the house. It wasn't uncomfortable or awkward. I heard of them from your report. I would recommend them to family and friends as well, highly. I'd do a B+. I think they got everything but there were definitely a few nooks and crannies we felt they could have scrubbed a little—maybe we could have been more on point indicating where. It's definitely a company I would recommend to other people.”

Review by
11/02/2015

“Generally, it's excellent. My biggest reason for using them is they clean with nontoxic products. I'm allergic to chemicals and thus to all the usual cleaning products. Their technician who works with me is very efficient, thorough, and friendly. They come by every two weeks, and they clean whatever I ask them to, within reason. They have limits. I'd been aware of them for some time; their owner actually came to me for advice when he started because of my problems with chemicals. I give them an A.”

Review by
11/02/2015

“They've been flexible and accommodating. They communicate. They show up on time. They're respectful. They're nice. They ask a lot of questions about their customer service, but other than that—they come by once a month for a couple of hours just to clean my apartment. They had online scheduling, and that was very important. I'd give them an A.”

Review by
11/02/2015

“Everything's good with them. I am off-site, so I don't personally observe what they do, but I haven't had any complaints from the tenants so I assume they're showing up and cleaning like they're supposed to be. The first time I found them, I was in a desperate need this past summer. We had a tenant who'd just moved in. They had a reasonable price and did a very excellent job for a fair price in a very dirty, nasty apartment. I'd give them an A.”

Review by
11/02/2015

“It was great. It was really good. It was very organized. I liked how they followed up. The person they sent over was great, very polite, and they did a good job. They only came once. It was just we had a big meeting, so she cleaned the office one time. She did the whole place. We have a kitchen, bathroom, and some offices. She did a good job. We would keep going with them, but it's a little out of our budget. I'd give them an A.”

Review by
11/02/2015

“I just had to move a date. When they come, they're very courteous and efficient. They come once a month. We're usually gone for quite a while, and we come back. They do the kitchen, three bathrooms, vacuum, and a little bit of other stuff—about three hours. I was fed up with the other ones not showing up. I've never had that problem with Fresh Tech Maids. The quality of the work is A, the person who actually comes.”

Review by
11/02/2015

“They were fine. They were efficient, clean, timely, and I would give them five stars. I used them for a one-time service. It was condominium cleaning on a move-out. I'd give them an A.”

Review by
11/02/2015

“They did a good job. They were very nice, very friendly, accommodating, and hardworking. She just did a one-time cleaning of a studio apartment. I'd give them an A.”

Review by
11/02/2015

“I used them once in December. My technician's name was Nikki. They were very quick to respond. They just cleaned my apartment because I had a new apartment. I'd give them an A.”

Review by
11/02/2015

“They're just really friendly, and they do an awesome job. They're actually very accommodating for me having two little kids in the house while they're cleaning. I have them coming once a month and they clean both levels of our house, all the bedrooms and bathrooms. I'd give them an A.”

Review by
11/02/2015

“They do our building. I think they do a pretty good job. I honestly don't check it very closely. They're on time. They do the job. It's easy to make appointments online. They clean the common area for our condo building. I'll give them an A.”

Review by
11/02/2015

“It was pretty good. This was a new lady for this time. I had Charice first, and then apparently she's not with them anymore, so I had a new lady. It was nice. It went very well. I just started a couple times, but it's been efficient and on time, so I was OK.”

Review by
10/28/2015

“She's efficient and does a good job. She gets my bathroom really well, which is a big win. Their customer service has been great. I just let her come in, and I usually leave my house. They were also able to get to me the fastest. I'll give her an A+.”

Review by
10/28/2015

“We still use them. They're on time and reliable, and the service is really good. We just hired them to do the house cleaning. Their customer service is very good. My husband chose them. They're definitely an A.”

Review by
10/28/2015

“They show up on time and they do a good job. It's house cleaning. Their customer service has been excellent. I chose them because I found them out of the Best Picks. I'd give them a B+. I would recommend them.”

Review by
10/28/2015

“I've had a lot of A++ people. Their customer service has been pretty good. I chose them because I was tired of getting—I was using cleaning services where I'd get different people every week, and there'd be two or three of them. I wanted more cleaning that was greener because I don't use bleach in my home. It's toxic. They can clean without using the really obnoxious cleaners. I'd grade them an A.”

Review by
10/28/2015

“Fresh Tech have been very good to us. The people that have come to the house and cleaned for Fresh Tech have been very friendly and have done a very good job in a limited amount of time. They don't spend too much time, but the time they're here, they do exactly what we've asked them to do, and they do a good job. They've done home cleaning. They've been really great. They do three hours each time they come. They're definitely an A+ for sure.”

Review by
10/28/2015

“The person that came did a wonderful job cleaning. She was efficient. She got everything done as promised and it was just very nice. I hired them to do home cleaning. Their customer service has been great. I have a cancer diagnosis and they offer free service for people undergoing cancer. So it was win-win. They were willing to come and do this for free for me so it's been a very good experience. I would give it an A. I would give it an A+.”

Review by
10/28/2015

“Overwhelmingly it's been positive, however, they said they would clean certain things in the house and then they didn't. Also they forgot their payment and it was quite difficult arranging with them to get their payment so it became a little bit of a hassle. Their customer service is generally OK. It takes a while for calls to get returned. I chose them because it was pretty much all that was available in this area. I'll give them a B. I would recommend them. Sometimes it's just difficult getting a hold of them.”

Review by
10/28/2015

“They're very professional, prompt, clean, and efficient. It was cleaning of a one-bedroom apartment with two bathrooms. The customer service is terrific. I chose them because pricing was competitive, but it was availability that made the difference. They were very up front in their services. I felt they were the company that represented their services really clearly and made it easy for consumers to understand what they were getting for the price they were paying. I'd grade them an A.”

Review by
10/28/2015

“They've done fine. I have no complaints. They do very good. I have no complaints.”

Review by
10/28/2015

“It's just very convenient, easy to book. They did a good job cleaning. Their customer service is very good. I'd give them an A.”

Review by
10/28/2015

“They do monthly house cleaning for us. Their customer service has been good. I'd grade them overall an A.”

Review by
08/05/2015

“I think they're priced a little too high for their services. The quality of workers that they have are quite lazy. I'd be honest with you. The laziness: they were very unmotivated to clean the house the first time. They seemed to talk - there were three girls here - they seemed to talk a lot. After that, we kind of did a bi-weekly cleaning, and the cleaning prices were like 120 or 130. I forget. Like, 130 to 170. Somewhere around there. Just for a cleaning service, it was roughly about two and a half times more than what we paid for a single person to come in here and clean. Of course I took it up with them. We kind of just agreed to go our separate ways. I'd give them a D.”

Review by
08/05/2015

“There was actually just one person. They were here on time, and they did a very good job. It was a single room and one bathroom. I think it was very good. I would give them an A rating.”

Review by
08/05/2015

“They were very nice, they came in, they did a very thorough job, and I was very happy with their services. It was an apartment cleaning. My mom found them. I would highly recommend them, and I would give them an A rating.”

Review by
08/03/2015

“Especially the last time they had them, I thought the woman did a particularly good job. I made an appointment with them for next week, but it's only when it gets beyond my ability to deal with it. I would give them an A rating. The woman really did a good job.”

Review by
08/03/2015

“I can't say it was someone I would rehire. It was neutral because I had them do a move-in, move-out cleaning, and I had to paint in between. I actually had to wash the baseboards again myself to paint over here. I liked the fact that they used environmentally friendly products. I'll say a C.”

Review by
08/03/2015

“They were available when we needed them, so they came on short notice, and they used good products. It was before a holiday party, and they were able to get there. It was my first time using the company, but my family has used them before. We haven't used them again, but we'd like to. I would give them an A rating.”

Review by
08/03/2015

“They were prompt and pretty thorough. They did the cleaning of my house. The house just needed to be clean and it was the first and last time that I've used them. I would give the company a B rating because there were some issues with attention to detail. I would recommend the company to someone else.”

Review by
08/03/2015

“They were professional and courteous. They cleaned the whole house. I only used them once. I would give them a B rating because the only slight issue was the price, it was really expensive.”

Review by
08/03/2015

“We have a service that comes recommended by whatever employees. They come, they do the work, they get out, and that's it. They clean my residence. I'm renting this apartment. They're excellent.”

Review by
08/03/2015

“I like that I can book them online and not have to talk on the phone. They're really good at what they do. They come out twice a month. I would give them an A rating.”

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