Personal Touch Cleaning
8th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 125 customer surveys conducted through GuildQuality.
5
87
4
21
3
9
2
6
1
2
8th year as a Best Pick Call

Company Message Regarding COVID-19

We are using gloves and masks. We also are not allowing anyone to work who has been sick.
"Over the past 32 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
Distinctions
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
Address
Buford, GA 30515
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 125 customer surveys conducted through GuildQuality.
5
87
4
21
3
9
2
6
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/16/2021

“Gloria has always done a great job keeping my home clean”

Review by
08/15/2021

“Clara is great”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“Yariel and Yanita are my go to team! Always meticulous with their cleaning!”

Review by
08/15/2021

“Most of the ladies do a good job I just don't know any names.”

Review by
08/10/2021

“Maria”

Review by
08/09/2021

No review comments provided

Review by
08/09/2021

“Would highly recommend them.”

Review by
08/09/2021

“cleaning the stove”

Review by
08/08/2021

“I don't know their names but the last people who cleaned my home did a fantastic job!”

Review by
08/08/2021

“Maria takes care of our home. I am grateful for Maria.”

Review by
08/08/2021

“Kori is always very accommodating.”

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

No review comments provided

Review by
08/08/2021

“Not satisfied with quality of the overall job.”

Review by
08/07/2021

No review comments provided

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“Gloria is always so kind and friendly.”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“Addie does a great job! All of the people that have cleaned my house have done a good job but Addie is the best!”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“Have had several issues with the cleaners and the quality that was done within my house.”

Review by
08/04/2021

No review comments provided

Review by
08/03/2021

“Clari”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Kori & Suzanne”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Very reliable cleaning service. Excellent office staff.”

Review by
08/03/2021

“Yes, very happy with the quality of the cleaning service.”

Review by
08/03/2021

“Clara”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“they are all great”

Review by
08/03/2021

“Addy was excellent - first time the house felt professionally cleaned”

Review by
08/03/2021

“At the beginning scheduling and having the same cleaners was great but as time went on that changed drastically.”

Review by
09/02/2020

“Jessica and Mila are our cleaners. They could NOT be better!!!!! The entire office staff is excellent; always friendly and efficient....”

Review by
08/31/2020

“good value and dependable plus good quality work”

Review by
08/24/2020

“I would recommend Personal Touch to friends and family as they are reliable and do a great job.”

Review by
08/24/2020

“Personal touch has been reliable and trustworthy as a house cleaning service provider”

Review by
08/24/2020

“I really appreciate how they worked with me to have two cleaners come out whenever possible in order to clean the house faster. This way, I can get my son down for a nap at his usual time without him being woken up by the cleaning.”

Review by
08/20/2020

“They use a lot of people to clean my house but don't charge a whole lot of money.”

Review by
08/20/2020

“They do a very thorough job cleaning my kitchen! I love when all the appliances are sparkling!”

Review by
08/20/2020

“They met all my expectations.”

Review by
08/19/2020

“They kept a consistent schedule and consistent set of cleaners which is very important to me.”

Review by
08/19/2020

“I would like to recognize Kori. She has helped me with any issues and is responsive.”

Review by
08/19/2020

No review comments provided

Review by
08/19/2020

“They met my expectations because they are timely and when they leave the house looks great. They are very efficient and have no problem rescheduling if needed.”

Review by
08/19/2020

“They met my expectations with their availability, their promptness, and that they always follow directions.”

Review by
08/19/2020

“The met my expectations with the bathrooms and kitchen.”

Review by
08/19/2020

“I would like to recognize Cammilia from Personal Touch House Cleaning Services for her exceptional service.”

Review by
08/19/2020

“Overall, the job met my expectations.”

Review by
08/19/2020

“They met expectations everywhere, except when they needed to provide advance notice for absences.”

Review by
08/19/2020

“Personal Touch House Cleaning Services met our expectations.”

Review by
08/19/2020

“The owner, she is fantastic!”

Review by
08/19/2020

“They are consistently changing the cleaners that service the home. I personally like consistency in my house.”

Review by
08/15/2020

“Anna”

Review by
08/15/2020

“Before virus used on regular schedule for years. What better recommendation could one give?”

Review by
08/15/2020

“Kori and Zyra. I cannot recall the owner's name, but love her as well.”

Review by
08/14/2020

“-”

Review by
08/13/2020

“Personal touch has always been reliable and they consistently do a good job.”

Review by
08/13/2020

“Lupea --- lady that cleaned my house years ago every two weeks for years. She was fantastic but does not work with Personal Touch anymore.. The cleaners that I have had over the past two years have been substandard. I have not used Personal Touch Cleaning services much over the past two to three years exactly for the reason that the workers do not clean like they used to unfortunately. Minimal effort and intense concentration of how long (time) they are here rather than attention to their work details. Very sad. I used to love my Personal Touch cleaners.”

Review by
08/12/2020

“They met all of them. They do a good job.”

Review by
08/12/2020

No review comments provided

Review by
08/12/2020

“We've been using Personal Touch for a number of months now and have been very happy with their services. The ladies are prompt, careful, and do their best to keep us in themselves safe during this crazy virus time. Thank you for your hard work.”

Review by
08/12/2020

“We have used Personal Touch for several years and are satisfied with the quality and professionalism they exhibit.”

Review by
08/12/2020

“Dependable, responsive to special request, flexible and excellent communication.”

Review by
08/12/2020

“Addy is fantastic and we love her.”

Review by
08/12/2020

“I have used Personal Touch, off and on, depending upon our joint income fortunes, for over two decades. They have always been good to work with and flexible according to my needs/budget. When I did have an issue, and after 20 years who isn't going to have at least ONE issue, they were ready to listen, understanding and agreeable to making adjustments- not just forcing me into- ok they will come again tomorrow. I highly recommend this service for busy households.”

Review by
08/12/2020

“Everything was cleaned as agreed”

Review by
08/12/2020

“I'm a fairly new customer but I would recommend.”

Review by
10/03/2019

“Patricia is my house cleaner and she is excellent.”

Review by
10/03/2019

“I would like to recognize the five ladies that came out. It was wonderful.”

Review by
10/02/2019

“They exceed my expectations because they do a great job.”

Review by
10/02/2019

“I would like to recognize Suzonne for her exceptional service.”

Review by
10/02/2019

“Anna and Bonnie are easy to communicate with and do a great job. I would love to have them come to my house every time.”

Review by
09/30/2019

“I would like to recognize the owner.”

Review by
09/19/2019

“Doreena was great! Anytime I call she always fixes my issues.”

Review by
09/12/2019

“They do a good job and they come when they are supposed to. I have had different ones and I have been fine.”

Review by
09/06/2019

No review comments provided

Review by
08/28/2019

“I have complete confidence in Personal Touch House Cleaning Services.”

Review by
08/27/2019

“I would like to recognize Jessica and Miala for their exceptional service.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“Everyone was great.”

Review by
08/27/2019

“I would like to recognize Nancy for her exceptional service.”

Review by
08/27/2019

“I love working with Personal Tough House Cleaning Services, they have been fantastic.”

Review by
08/27/2019

“I would like to recognize Anna.”

Review by
08/27/2019

“With the person or team doing the cleaning, check and make sure they are doing what you expect to be done.”

Review by
08/27/2019

“Personal Touch House Cleaning Services met/exceeded my expectations with the bathrooms.”

Review by
08/27/2019

“The Customer Service team is very responsive and respectful.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/21/2019

No review comments provided

Review by
08/08/2019

“I would like to recognize Dorena for her exceptional service.”

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