Personal Touch Cleaning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 147 customer surveys.
5
101
4
28
3
11
2
5
1
2
6th year as a Best Pick Call
"Over the past 30 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
Distinctions
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 147 customer surveys.
5
101
4
28
3
11
2
5
1
2
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2019

“Patricia is my house cleaner and she is excellent.”

Review by
10/03/2019

“I would like to recognize the five ladies that came out. It was wonderful.”

Review by
10/02/2019

“They exceed my expectations because they do a great job.”

Review by
10/02/2019

“I would like to recognize Suzonne for her exceptional service.”

Review by
10/02/2019

“Anna and Bonnie are easy to communicate with and do a great job. I would love to have them come to my house every time.”

Review by
09/30/2019

“I would like to recognize the owner.”

Review by
09/19/2019

“Doreena was great! Anytime I call she always fixes my issues.”

Review by
09/12/2019

“They do a good job and they come when they are supposed to. I have had different ones and I have been fine.”

Review by
09/06/2019

No review comments provided

Review by
08/28/2019

“I have complete confidence in Personal Touch House Cleaning Services.”

Review by
08/27/2019

“I would like to recognize Jessica and Miala for their exceptional service.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“Everyone was great.”

Review by
08/27/2019

“I would like to recognize Nancy for her exceptional service.”

Review by
08/27/2019

“I love working with Personal Tough House Cleaning Services, they have been fantastic.”

Review by
08/27/2019

“I would like to recognize Anna.”

Review by
08/27/2019

“With the person or team doing the cleaning, check and make sure they are doing what you expect to be done.”

Review by
08/27/2019

“Personal Touch House Cleaning Services met/exceeded my expectations with the bathrooms.”

Review by
08/27/2019

“The Customer Service team is very responsive and respectful.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/21/2019

No review comments provided

Review by
08/08/2019

“I would like to recognize Dorena for her exceptional service.”

Review by
08/08/2019

“Doreen does a nice job.”

Review by
08/08/2019

“The girl that comes every week-- my mother is very happy with her. Very friendly and open with my disabled mother.”

Review by
08/08/2019

“I would like to recognize Clairey for her exceptional service.”

Review by
08/08/2019

“They have been very good to work with as far as the flexibility when I've needed to make changes with the schedule.”

Review by
08/08/2019

“Dorina, the business owner, is amazing. I love doing business with her.”

Review by
08/08/2019

“Kori, she has always been very helpful.”

Review by
08/08/2019

“Corey is very helpful.”

Review by
08/08/2019

“The lady who comes and cleans every week. I cannot recall her name at this moment.”

Review by
08/08/2019

“Most of the time everything was great. but it is kind of inconsistent base on who come sot you those. some ladies do a really great job but other ladies”

Review by
07/17/2019

No review comments provided

Review by
07/16/2019

“Kori has excellent customer service skills. She is very attentive, with attention to detail.”

Review by
07/15/2019

“We've been using Personal Touch House Cleaning Services for several months; the lady who has been coming to our house has been absolutely fantastic! Leanne leaves the house spotless! She is the best help we've ever had.”

Review by
07/15/2019

“The floor polishing exceeded my expectations.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“The house cleaner we have now, Leighn, is excellent.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“I would like to recognize Claira for exceptional service.”

Review by
07/15/2019

“The lady that came the last time is significantly better than the others that have came.”

Review by
07/15/2019

“Timely schedule.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/13/2019

“The staff met or exceeded my expectations. The office staff's really great and very responsive. The office staff is really superb.”

Review by
07/13/2019

No review comments provided

Review by
07/25/2018

“We love everyone we've worked with from the scheduling and customer service staff to our maids and trust everyone implicitly. You are a nice, competent group of folks!”

Review by
07/24/2018

No review comments provided

Review by
07/23/2018

“Customer service is great. They are also very reliable”

Review by
07/23/2018

“They met my expectations because they were very thorough and the job was what I expected it to be.”

Review by
07/23/2018

“I am never there but whoever does the cleaning does a great job.”

Review by
07/23/2018

“The overall cleanliness of the house is really great after they've been there.”

Review by
07/23/2018

“They are always on time. They have a system. They get in and out. They always call to confirm my appointment They always work with my schedule and they do not have any problem with my dogs being there.”

Review by
07/23/2018

“I would recognize Corey, in the office, for exceptional service. She is great.”

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

“I would also suggest requesting to stick with the same cleaners each time for consistency.”

Review by
07/22/2018

No review comments provided

Review by
07/20/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/17/2018

“Jessica is amazing and so sweet!”

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“Cori is always pleasant when she calls and responsive to my needs.”

Review by
07/17/2018

No review comments provided

Review by
12/18/2017

“I guess you could say both. They were there one time, the first initial time. The owner came with the crew. Got everything cleaned and I was very pleased with that. On two other occasions after that, they messed up the scheduling and didn't show up. I would grade them D, as poor, because he couldn't manage their business. The one time they came it was done well.”

Review by
12/12/2017

“They cleaned very thoroughly, and the scheduling was pliable enough to where it would fit our schedule as well. They were very professional nice people. I would grade them an A+ so far. My wife used them awhile back ago, and we had a service that we didn't need at that time. So, she thought about this company and it's worked out so far. They were great. I would highly recommend them.”

Review by
12/12/2017

“The ladies are so sweet, they are so nice, and they really do a nice job. There is nothing that I've asked them that they haven't done, and they've done and they have done so willingly. They cleaned the house, they clean my bedrooms, they've done everything except the laundry services. But I will always use them, they are just that good. I would grade them an A+. I have recommended them to my boss. And my boss has used their services, I recommend them to everyone I know.”

Review by
12/12/2017

“We used them over a year ago. Just a routine house cleaning, I found them in an ad. I would grade them an A.”

Review by
12/12/2017

“They were pretty good. They cleaned the house pretty good. I would grade them an A.”

Review by
12/12/2017

“The flexibility and the product was good. I would grade them an A.”

Review by
12/12/2017

“I had an A+ experience.”

Review by
12/12/2017

“They were good; it's been years. They did a good job. I would grade them an A. I have already recommended them, a friend of mine used them.”

Review by
12/12/2017

“They have been good. I have been using them a couple of months. They clean our office and I don't have to. I would grade them an A.”

Review by
12/12/2017

“They did a good job cleaning; they cleaned the house and I've used them about for about a year. I would grade them an A.”

Review by
12/12/2017

“I had a great experience, very good. I really like the owner. She was nice, very friendly. They cleaned my house. I would grade them a B.”

Review by
12/12/2017

“Basically, they were going to take them out of the house and clean them and all they did was wash them down and charged $200. I would grade them a D. Quality of work was average. I hardly interacted with them.”

Review by
10/13/2017

No review comments provided

Review by
10/09/2017

“Personal Touch cleaned our home for eight years up until we relocated. When we relocated back, we had them clean our new home before we moved in. They did a very good job. I definitely recommend them.”

Review by
10/07/2017

No review comments provided

Review by
10/06/2017

“Personal Touch House Cleaning did a deep clean of my basement apartment and they did a phenomenal job for a fair price. I love working with them and plan to use them for any of my future house cleaning needs.”

Review by
10/06/2017

“My cleaning lady, Clara, is amazing! At first, you can't even tell some of the little minute details that have been done, but then you realize, ‘Oh my gosh...she even cleaned the air vent in the ceiling!’ That kind of stuff is what makes this service the only one I'll ever use. Thanks so much, Clara. You are the best!!!!!”

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

“I hired Personal Touch to complete a move out clean. The owner came out and gave me a quote of almost $500 which we agreed to, but that would include cobwebs swept, baseboards cleaned, and the porch, in addition to the general cleaning of a house. The cobwebs were not cleaned. They didn't clean the kitchen countertops or cabinets and a few other things, including the porch. When I called and told them, we settled on a 50% discount for my next cleaning which I haven't done since we moved to our new home.”

Review by
10/05/2017

“One of the crews that came to clean left the toilets completely untouched, didn't clean them at all. Clearly didn't clean the shower or sweep the laundry area. The floors were never wet mopped, just look like they'd been swiffered. They also spilled blue cleaner on our white carpets, which the owner paid to have cleaned. I would never use this company again.”

Review by
09/14/2016

“I've been with them for a long time, and they've always taken very good care of me. If I have a problem, they solve it. I know the people. They call me to let me know when they're coming. If they're going to be late, they call me to let me know. And if there's ever a cleaning problem, the next time it's resolved. Once a year, I have some extra services done on my patio, and they bring people in that are very good. And I'm very pleased with the service. I'd give them an A. I have recommended them many times.”

Review by
09/14/2016

“I'm meticulous about corners in the kitchen and the house being clean. In other words, I don't know if you've ever been in a house where when the girls mop, and they go in big circles, and they go back and forth, but they never hit the edges. They never go under the cabinets, and going down the hallway, they never use the brush or clean the dust that goes against the walls. And I want it done a certain way, and I want my vents in the kitchen pulled up because I have linoleum. And I want the vent heads picked up once a month, and I want that cleaned under. But Personal Touch does all that for me. First of all, I'm in a motorized wheelchair, so I can't clean anymore like I used to. And they do what I ask them to do. And I'm just very pleased with what they're doing. And I have someone that I've requested to come weekly, and I'm very pleased with her. And the person I had before her was very good. I'd give them an A-. I'd absolutely recommend them. I would have no problem with that.”

Review by
09/14/2016

“They  do a great job of following up before the appointment to make sure that we're still confirming the appointment. They do a great job of following through with proposed quality. And then they do a great job following up after the experience to make sure that everything is finalized as anticipated. I'd give them an A+.”

Review by
09/14/2016

“I liked the way they did their job. They did it to the fullest. My house was completely clean and smelling fresh. I like the fact that they take their time, so it wasn't a rush job. They were very patient and made sure everything got done correctly. I'd give them an A.”

Review by
09/14/2016

“They show up on time. They get their job done. They do a good job. I'd give them an A.”

Review by
09/14/2016

“They're always on schedule.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: