Personal Touch Cleaning
7th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 151 customer surveys conducted through GuildQuality.
5
105
4
24
3
12
2
5
1
5
7th year as a Best Pick Call

Company Message Regarding COVID-19

We are using gloves and masks. We also are not allowing anyone to work who has been sick.
"Over the past 31 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
Distinctions
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Personal Touch Cleaning has received 4.5 out of 5 stars based on 151 customer surveys conducted through GuildQuality.
5
105
4
24
3
12
2
5
1
5
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/31/2020

“good value and dependable plus good quality work”

Review by
08/24/2020

“I would recommend Personal Touch to friends and family as they are reliable and do a great job.”

Review by
08/24/2020

“Personal touch has been reliable and trustworthy as a house cleaning service provider”

Review by
08/24/2020

“I really appreciate how they worked with me to have two cleaners come out whenever possible in order to clean the house faster. This way, I can get my son down for a nap at his usual time without him being woken up by the cleaning.”

Review by
08/20/2020

“They use a lot of people to clean my house but don't charge a whole lot of money.”

Review by
08/20/2020

“They do a very thorough job cleaning my kitchen! I love when all the appliances are sparkling!”

Review by
08/20/2020

“They met all my expectations.”

Review by
08/19/2020

“They kept a consistent schedule and consistent set of cleaners which is very important to me.”

Review by
08/19/2020

“I would like to recognize Kori. She has helped me with any issues and is responsive.”

Review by
08/19/2020

No review comments provided

Review by
08/19/2020

“They met my expectations because they are timely and when they leave the house looks great. They are very efficient and have no problem rescheduling if needed.”

Review by
08/19/2020

“They met my expectations with their availability, their promptness, and that they always follow directions.”

Review by
08/19/2020

“The met my expectations with the bathrooms and kitchen.”

Review by
08/19/2020

“I would like to recognize Cammilia from Personal Touch House Cleaning Services for her exceptional service.”

Review by
08/19/2020

“They met expectations everywhere, except when they needed to provide advance notice for absences.”

Review by
08/19/2020

“Personal Touch House Cleaning Services met our expectations.”

Review by
08/19/2020

“Overall, the job met my expectations.”

Review by
08/19/2020

“They are consistently changing the cleaners that service the home. I personally like consistency in my house.”

Review by
08/19/2020

“The owner, she is fantastic!”

Review by
08/15/2020

“Anna”

Review by
08/15/2020

“Before virus used on regular schedule for years. What better recommendation could one give?”

Review by
08/15/2020

“Kori and Zyra. I cannot recall the owner's name, but love her as well.”

Review by
08/14/2020

“-”

Review by
08/13/2020

“Personal touch has always been reliable and they consistently do a good job.”

Review by
08/13/2020

“Lupea --- lady that cleaned my house years ago every two weeks for years. She was fantastic but does not work with Personal Touch anymore.. The cleaners that I have had over the past two years have been substandard. I have not used Personal Touch Cleaning services much over the past two to three years exactly for the reason that the workers do not clean like they used to unfortunately. Minimal effort and intense concentration of how long (time) they are here rather than attention to their work details. Very sad. I used to love my Personal Touch cleaners.”

Review by
10/03/2019

“Patricia is my house cleaner and she is excellent.”

Review by
10/03/2019

“I would like to recognize the five ladies that came out. It was wonderful.”

Review by
10/02/2019

“They exceed my expectations because they do a great job.”

Review by
10/02/2019

“I would like to recognize Suzonne for her exceptional service.”

Review by
10/02/2019

“Anna and Bonnie are easy to communicate with and do a great job. I would love to have them come to my house every time.”

Review by
09/30/2019

“I would like to recognize the owner.”

Review by
09/19/2019

“Doreena was great! Anytime I call she always fixes my issues.”

Review by
09/12/2019

“They do a good job and they come when they are supposed to. I have had different ones and I have been fine.”

Review by
09/06/2019

No review comments provided

Review by
08/28/2019

“I have complete confidence in Personal Touch House Cleaning Services.”

Review by
08/27/2019

“I would like to recognize Jessica and Miala for their exceptional service.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“Everyone was great.”

Review by
08/27/2019

“I would like to recognize Nancy for her exceptional service.”

Review by
08/27/2019

“I love working with Personal Tough House Cleaning Services, they have been fantastic.”

Review by
08/27/2019

“I would like to recognize Anna.”

Review by
08/27/2019

“With the person or team doing the cleaning, check and make sure they are doing what you expect to be done.”

Review by
08/27/2019

“Personal Touch House Cleaning Services met/exceeded my expectations with the bathrooms.”

Review by
08/27/2019

“The Customer Service team is very responsive and respectful.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

No review comments provided

Review by
08/21/2019

No review comments provided

Review by
08/08/2019

“I would like to recognize Dorena for her exceptional service.”

Review by
08/08/2019

“Doreen does a nice job.”

Review by
08/08/2019

“The girl that comes every week-- my mother is very happy with her. Very friendly and open with my disabled mother.”

Review by
08/08/2019

“I would like to recognize Clairey for her exceptional service.”

Review by
08/08/2019

“They have been very good to work with as far as the flexibility when I've needed to make changes with the schedule.”

Review by
08/08/2019

“Dorina, the business owner, is amazing. I love doing business with her.”

Review by
08/08/2019

“Kori, she has always been very helpful.”

Review by
08/08/2019

“Corey is very helpful.”

Review by
08/08/2019

“The lady who comes and cleans every week. I cannot recall her name at this moment.”

Review by
08/08/2019

“Most of the time everything was great. but it is kind of inconsistent base on who come sot you those. some ladies do a really great job but other ladies”

Review by
07/17/2019

No review comments provided

Review by
07/16/2019

“Kori has excellent customer service skills. She is very attentive, with attention to detail.”

Review by
07/15/2019

“We've been using Personal Touch House Cleaning Services for several months; the lady who has been coming to our house has been absolutely fantastic! Leanne leaves the house spotless! She is the best help we've ever had.”

Review by
07/15/2019

“The floor polishing exceeded my expectations.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“The house cleaner we have now, Leighn, is excellent.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“I would like to recognize Claira for exceptional service.”

Review by
07/15/2019

“The lady that came the last time is significantly better than the others that have came.”

Review by
07/15/2019

“Timely schedule.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/13/2019

“The staff met or exceeded my expectations. The office staff's really great and very responsive. The office staff is really superb.”

Review by
07/13/2019

No review comments provided

Review by
07/25/2018

“We love everyone we've worked with from the scheduling and customer service staff to our maids and trust everyone implicitly. You are a nice, competent group of folks!”

Review by
07/24/2018

No review comments provided

Review by
07/23/2018

“Customer service is great. They are also very reliable”

Review by
07/23/2018

“They met my expectations because they were very thorough and the job was what I expected it to be.”

Review by
07/23/2018

“I am never there but whoever does the cleaning does a great job.”

Review by
07/23/2018

“The overall cleanliness of the house is really great after they've been there.”

Review by
07/23/2018

“They are always on time. They have a system. They get in and out. They always call to confirm my appointment They always work with my schedule and they do not have any problem with my dogs being there.”

Review by
07/23/2018

“I would recognize Corey, in the office, for exceptional service. She is great.”

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

“I would also suggest requesting to stick with the same cleaners each time for consistency.”

Review by
07/22/2018

No review comments provided

Review by
07/20/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/17/2018

“Jessica is amazing and so sweet!”

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“Cori is always pleasant when she calls and responsive to my needs.”

Review by
07/17/2018

No review comments provided

Review by
12/18/2017

“I guess you could say both. They were there one time, the first initial time. The owner came with the crew. Got everything cleaned and I was very pleased with that. On two other occasions after that, they messed up the scheduling and didn't show up. I would grade them D, as poor, because he couldn't manage their business. The one time they came it was done well.”

Review by
12/12/2017

“They cleaned very thoroughly, and the scheduling was pliable enough to where it would fit our schedule as well. They were very professional nice people. I would grade them an A+ so far. My wife used them awhile back ago, and we had a service that we didn't need at that time. So, she thought about this company and it's worked out so far. They were great. I would highly recommend them.”

Review by
12/12/2017

“The ladies are so sweet, they are so nice, and they really do a nice job. There is nothing that I've asked them that they haven't done, and they've done and they have done so willingly. They cleaned the house, they clean my bedrooms, they've done everything except the laundry services. But I will always use them, they are just that good. I would grade them an A+. I have recommended them to my boss. And my boss has used their services, I recommend them to everyone I know.”

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