Personal Touch Cleaning
4th year as a Best Pick
certified company
Based on 239 reviews
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Verified Workers' Comp
4th year as a Best Pick Call
"Over the past 27 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
North Atlanta, Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell, Alpharetta, Johns Creek & Cumming
A selection of 239 homeowner reviews:
“They do a great job of following up before the appointment and of following through with quality, and they do a great job following up after the experience to make sure that everything was finalized as anticipated. They earned an A+.”
“She is just a perfect house cleaner. I'd say they're an A+.”
“They're on time, and they're very friendly. She comes in, she gets the job done, and she goes. I like it—it's efficient. I'd give Personal Touch an A+. I've already recommended them.”
“They're the best. I love her to death—rate her high all the way. She gets an A from me.”
“They were on time and did a good job. I'd give them an A+.”
“I've been with Personal Touch Cleaning for a long time, and they've always taken very good care of me. They get an A.”
“I'm meticulous about corners in the kitchen and the house being clean. In other words, I don't know if you've ever been in a house where when the girls mop, and they go in big circles, and they go back and forth, but they never hit the edges. They never go under the cabinets, and going down the hallway, they never use the brush or clean the dust that goes against the walls. And I want it done a certain way, and I want my vents in the kitchen pulled up because I have linoleum. And I want the vent heads picked up once a month, and I want that cleaned under. But Personal Touch does all that for me. First of all, I'm in a motorized wheelchair, so I can't clean anymore like I used to. And they do what I ask them to do. And I'm just very pleased with what they're doing. And I have someone that I've requested to come weekly, and I'm very pleased with her. And the person I had before her was very good. I'd give them an A-. I'd absolutely recommend them. I would have no problem with that.”
“They do what they say they're going to do. I'd give them an A+.”
“I thought the housecleaning work they did was good. I would give them an A.”
“They did a good job for us. They showed up when they were supposed to, they did what they said they were going to do, and that's it. I'd give them an A.”
“They were prompt, and they did a good job. And there was one time when one of the rooms wasn't cleaned to my satisfaction, and I called, and they were right back out here to clean it. I'd give them an A.”
“They were great. I like that it was the same ladies that came every time, that way it doesn't feel like you have random strangers in your house. And they did a good job, and they were pretty quick too. I'd give them an A.”
“I used them twice for two homes I was selling. I'd give them an A.”
“I liked the way they did their job. They did it to the fullest. My house was completely clean and smelling fresh. I like the fact that they take their time, so it wasn't a rush job. They were very patient and made sure everything got done correctly. I'd give them an A.”
“They just do a really good job. I'd give them an A.”
“They're always on time, and they do a great job. And I trust them completely. I don't worry about leaving them here alone. I'd give them an A.”
“They did what they were supposed to do. I'd give them an A.”
“They came when I needed them. I'd give them an A.”
“They show up on time. They get their job done. They do a good job. I'd give them an A.”
“They were on time, and they did what they were supposed to do. And it was clean. I'd give them an A. I'll most likely recommend them.”
“They paid attention to detail, and they were thorough. I'd give them an A.”
“They're great. They're very reliable. I'd give them an A. They're very, very nice, consistent, and thorough.”
“They did a good job. I'd give them an A.”
“They're always on schedule.”
“Personal Touch did work for me. They did a cleaning service, and it was fine. I think they did a good job. I'd rate them as an A+.”
“I've had a positive experience every time I've used Personal Touch. What stands out to me is the ease of use. I was referred to them by a friend. I've never had any issues with anything being damaged. They get an A+ from me.”
“Personal Touch did a great job. They listened to what I wanted them to do, and they did a great job cleaning. It was thorough. I'll give them an A.”
“I liked that Personal Touch was more service-centric than corporate-centric. It was a one-time cleaning they did for me, and I'd like to give them an A.”
“Personal Touch does a great job. They show up on time, and they show up ready to work. I've never had to deal with damages. My sister uses them, and she originally recommended them, so that was good enough for me. They deserve an A, for sure.”
“I like my particular cleaner. I chose Personal Touch because of her. I'll give them an A.”
“The people from Personal Touch were great. They were timely, efficient, and clean. I chose them because they were recommended—this was almost a year and a half ago. They get A from me.”
“Personal Touch is very good. Their help is very good, and they're fast. They do maintaining for me, and they do A-grade work.”
“Personal Touch has done work for me. The workers are very reliable. They do what they say they're going to do, and that helps. They do regular cleaning for me. I actually found them through the Forsyth County Best Pick Reports, and I'd rate them as an A, too.”
“The people from this company do a good job. They're on time. They just get it done, and I don't have to worry about it. My wife chose them.”
“The people from Personal Touch Cleaning show up on time, and they go above and beyond—I like that. They come regularly every week. I like that the owner shows up as well. They're A+.”
“I like the maids from Personal Touch Cleaning. They explain who they are, and they really take a personal touch in what they do. They're very professional, prompt, and very studious—they pay attention to every detail. I feel really comfortable with them coming into my home. I would rate them as an A+.”
“We were moving out of the house, so we wanted a really thorough cleaning. Personal Touch Cleaning did everything, even the baseboards, and they left it perfect. They've earned an A+.”
“They were very nice, very professional, and prompt. I liked the quality of service. It wasn't a rushed job, and it was just very nice. They deserve an A+ grade.”
“They just do a completely thorough job. Actually, I received the last cleaning on Monday, and they did my dishes, too, which was totally unexpected and a very nice surprise. I'd highly recommend them, and I'd give them an A+.”
“Personal Touch Cleaning Services was wonderful. They cleaned everything. I think a friend told me about them. I'd give them an A.”
“They came in and did what I asked them to do, and that was it. I just restarted with them about a month and a half ago, and I am liking it so far. I heard about them because my neighbor was using them. I would give them an A+.”
“My house was clean and how I expected it to be when they were done. The workers were courteous and efficient. I'd used them in the past. They're an A+ company.”
“They did everything they said they would do, and they didn't take a lot of time to get it done. I'd rate Personal Touch as an A+.”
“I have been using them for a couple of months. They are reliable. They clean, and they do a good job. I heard about them through the Best Pick Reports. I would give them an A.”
“They come in, clean what they're supposed to in a short period of time, and then they're gone. I've been using them for about two months, and I've never had to call them back for anything. I would recommend them and say to others that they should try them. Personal Touch gets an A.”
“They clean the whole house, and they clean it well. There were no issues after they were done. I haven't had to call them back for anything. I tell my friends and family that they do really great work. They've earned an A.”
“Personal Touch was fine. They cleaned most of the house, and I had certain things I specifically wanted done. I didn't have to call them back. I'd give them an A because I was very pleased, and they did what I told them to do.”
“They were quick, responsive, and professional, and they did a good job. They cleaned the whole house, and I did not have to call them back after the work was done. If someone asked me about the company, I'd recommend them, and I'd give them an A.”
“I've always had a good experience with Personal Touch. I like the girls that they send out. They are very, very efficient. I called them back to tell them I liked who they sent this time. I'd rate them as an A.”
“I'd still be using them, except we moved. The customer service was very nice. They were willing to work with me in terms of when I needed them to come. I would recommend them, and I'd give them an A grade.”