Personal Touch Cleaning
5th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 262 Surveys
Our Certification Process
Best Pick Guaranteed
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Personal Touch Cleaning has received 5 out of 5 stars (A-rating) based on 262 customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"Over the past 28 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
Distinctions
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They cleaned very thoroughly, and the scheduling was pliable enough to where it would fit our schedule as well. They were very professional nice people. I would grade them an A+ so far. My wife used them awhile back ago, and we had a service that we didn't need at that time. So, she thought about this company and it's worked out so far. They were great. I would highly recommend them.”

“I had an A+ experience.”

“The ladies are so sweet, they are so nice, and they really do a nice job. There is nothing that I've asked them that they haven't done, and they've done and they have done so willingly. They cleaned the house, they clean my bedrooms, they've done everything except the laundry services. But I will always use them, they are just that good. I would grade them an A+. I have recommended them to my boss. And my boss has used their services, I recommend them to everyone I know.”

“My cleaning lady, Clara, is amazing! At first, you can't even tell some of the little minute details that have been done, but then you realize, 'Oh my gosh...she even cleaned the air vent in the ceiling!' That kind of stuff is what makes this service the only one I'll ever use. Thanks so much, Clara. You are the best!!!!!”

“Personal Touch cleaned our home for eight years up until we relocated. When we relocated back, we had them clean our new home before we moved in. They did a very good job. I definitely recommend them.”

“The flexibility and the product was good. I would grade them an A.”

“They did a good job cleaning; they cleaned the house and I've used them about for about a year. I would grade them an A.”

“They have been good. I have been using them a couple of months. They clean our office and I don't have to. I would grade them an A.”

“They were good; it's been years. They did a good job. I would grade them an A. I have already recommended them, a friend of mine used them.”

“They were pretty good. They cleaned the house pretty good. I would grade them an A.”

“We used them over a year ago. Just a routine house cleaning, I found them in an ad. I would grade them an A.”

“They do a great job of following up before the appointment and of following through with quality, and they do a great job following up after the experience to make sure that everything was finalized as anticipated. They earned an A+.”

“She is just a perfect house cleaner. I'd say they're an A+.”

“They're on time, and they're very friendly. She comes in, she gets the job done, and she goes. I like it—it's efficient. I'd give Personal Touch an A+. I've already recommended them.”

“They're the best. I love her to death—rate her high all the way. She gets an A from me.”

“They were on time and did a good job. I'd give them an A+.”

“I've been with Personal Touch Cleaning for a long time, and they've always taken very good care of me. They get an A.”

“I'm meticulous about corners in the kitchen and the house being clean. In other words, I don't know if you've ever been in a house where when the girls mop, and they go in big circles, and they go back and forth, but they never hit the edges. They never go under the cabinets, and going down the hallway, they never use the brush or clean the dust that goes against the walls. And I want it done a certain way, and I want my vents in the kitchen pulled up because I have linoleum. And I want the vent heads picked up once a month, and I want that cleaned under. But Personal Touch does all that for me. First of all, I'm in a motorized wheelchair, so I can't clean anymore like I used to. And they do what I ask them to do. And I'm just very pleased with what they're doing. And I have someone that I've requested to come weekly, and I'm very pleased with her. And the person I had before her was very good. I'd give them an A-. I'd absolutely recommend them. I would have no problem with that.”

“They do what they say they're going to do. I'd give them an A+.”

“I thought the housecleaning work they did was good. I would give them an A.”

“They did a good job for us. They showed up when they were supposed to, they did what they said they were going to do, and that's it. I'd give them an A.”

“They were prompt, and they did a good job. And there was one time when one of the rooms wasn't cleaned to my satisfaction, and I called, and they were right back out here to clean it. I'd give them an A.”

“They were great. I like that it was the same ladies that came every time, that way it doesn't feel like you have random strangers in your house. And they did a good job, and they were pretty quick too. I'd give them an A.”

“I used them twice for two homes I was selling. I'd give them an A.”

“I liked the way they did their job. They did it to the fullest. My house was completely clean and smelling fresh. I like the fact that they take their time, so it wasn't a rush job. They were very patient and made sure everything got done correctly. I'd give them an A.”

“They just do a really good job. I'd give them an A.”

“They're always on time, and they do a great job. And I trust them completely. I don't worry about leaving them here alone. I'd give them an A.”

“They did what they were supposed to do. I'd give them an A.”

“They came when I needed them. I'd give them an A.”

“They show up on time. They get their job done. They do a good job. I'd give them an A.”

“They were on time, and they did what they were supposed to do. And it was clean. I'd give them an A. I'll most likely recommend them.”

“They paid attention to detail, and they were thorough. I'd give them an A.”

“They're great. They're very reliable. I'd give them an A. They're very, very nice, consistent, and thorough.”

“They did a good job. I'd give them an A.”

“They're always on schedule.”

“Personal Touch did work for me. They did a cleaning service, and it was fine. I think they did a good job. I'd rate them as an A+.”

“I've had a positive experience every time I've used Personal Touch. What stands out to me is the ease of use. I was referred to them by a friend. I've never had any issues with anything being damaged. They get an A+ from me.”

“Personal Touch did a great job. They listened to what I wanted them to do, and they did a great job cleaning. It was thorough. I'll give them an A.”

“I liked that Personal Touch was more service-centric than corporate-centric. It was a one-time cleaning they did for me, and I'd like to give them an A.”

“Personal Touch does a great job. They show up on time, and they show up ready to work. I've never had to deal with damages. My sister uses them, and she originally recommended them, so that was good enough for me. They deserve an A, for sure.”

“I like my particular cleaner. I chose Personal Touch because of her. I'll give them an A.”

“The people from Personal Touch were great. They were timely, efficient, and clean. I chose them because they were recommended—this was almost a year and a half ago. They get A from me.”

“Personal Touch is very good. Their help is very good, and they're fast. They do maintaining for me, and they do A-grade work.”

“Personal Touch has done work for me. The workers are very reliable. They do what they say they're going to do, and that helps. They do regular cleaning for me. I actually found them through the Forsyth County Best Pick Reports, and I'd rate them as an A, too.”

“The people from this company do a good job. They're on time. They just get it done, and I don't have to worry about it. My wife chose them.”

“The people from Personal Touch Cleaning show up on time, and they go above and beyond—I like that. They come regularly every week. I like that the owner shows up as well. They're A+.”

“I like the maids from Personal Touch Cleaning. They explain who they are, and they really take a personal touch in what they do. They're very professional, prompt, and very studious—they pay attention to every detail. I feel really comfortable with them coming into my home. I would rate them as an A+.”

“We were moving out of the house, so we wanted a really thorough cleaning. Personal Touch Cleaning did everything, even the baseboards, and they left it perfect. They've earned an A+.”

“They were very nice, very professional, and prompt. I liked the quality of service. It wasn't a rushed job, and it was just very nice. They deserve an A+ grade.”

“They just do a completely thorough job. Actually, I received the last cleaning on Monday, and they did my dishes, too, which was totally unexpected and a very nice surprise. I'd highly recommend them, and I'd give them an A+.”

“Personal Touch Cleaning Services was wonderful. They cleaned everything. I think a friend told me about them. I'd give them an A.”

“They came in and did what I asked them to do, and that was it. I just restarted with them about a month and a half ago, and I am liking it so far. I heard about them because my neighbor was using them. I would give them an A+.”

“My house was clean and how I expected it to be when they were done. The workers were courteous and efficient. I'd used them in the past. They're an A+ company.”

“They did everything they said they would do, and they didn't take a lot of time to get it done. I'd rate Personal Touch as an A+.”

“I have been using them for a couple of months. They are reliable. They clean, and they do a good job. I heard about them through the Best Pick Reports. I would give them an A.”

“They come in, clean what they're supposed to in a short period of time, and then they're gone. I've been using them for about two months, and I've never had to call them back for anything. I would recommend them and say to others that they should try them. Personal Touch gets an A.”

“They clean the whole house, and they clean it well. There were no issues after they were done. I haven't had to call them back for anything. I tell my friends and family that they do really great work. They've earned an A.”

“Personal Touch was fine. They cleaned most of the house, and I had certain things I specifically wanted done. I didn't have to call them back. I'd give them an A because I was very pleased, and they did what I told them to do.”

“They were quick, responsive, and professional, and they did a good job. They cleaned the whole house, and I did not have to call them back after the work was done. If someone asked me about the company, I'd recommend them, and I'd give them an A.”

“I've always had a good experience with Personal Touch. I like the girls that they send out. They are very, very efficient. I called them back to tell them I liked who they sent this time. I'd rate them as an A.”

“I'd still be using them, except we moved. The customer service was very nice. They were willing to work with me in terms of when I needed them to come. I would recommend them, and I'd give them an A grade.”

“I haven't been with them that long—maybe a few months—but I especially like the girl we have. She has a nice personality, and she does a good job. I did not have to call them back for issues or anything, but I have called them to change the date. I'd rate them as an A.”

“I'm very pleased with Personal Touch Cleaning Services. They do a good job, and I like the employees. I'd give them an A grade.”

“I have only been using them for a little bit of time, but they just do a great job. I come home from work, and my house is clean, which is great. They clean the whole house for me. I did not have any reason to call them back. They deserve an A.”

“They're always on time, and they do a good job. They just do general housecleaning for me. I found out about Personal Touch through a friend. I'd rate them as an A.”

“The house is clean.”

“Personal Touch was on time, and it was done the way I wanted it to be done. The workers were courteous and efficient. I'd give them an A rating.”

“Personal Touch Cleaning Services was reliable and prompt, and they did what they said they were going to do. They're an A.”

“They cleaned when they came. Every time, they were on time, and they got the job done. I'd give them an A.”

“They were thorough and efficient—in and out. They did everything we asked them to do, so I'd give them an A rating.”

“They accomplished the task that I needed done. I came home to a nice, clean home. I didn't really have any problems. We had used them previously for a construction job. My husband is a general contractor, and he had used them for construction cleanup. I'd give Personal Touch an A.”

“I didn't have any complaints—they did what I expected them to do. The workers were courteous and efficient. I'd rate them as an A.”

“Personal Touch is very good, and the lady who comes is very nice and very thorough. We heard about them from a neighbor. I'd give them an A.”

“They do a good job, and they do it as I expect them to do it. My daughter uses them—she's used them for years. I'd give them an A.”

“Personal Touch Cleaning Services does a good job. I'd give them an A—they do a great job.”

“I'd give Personal Touch an A.”

“My house was clean. The workers were courteous and efficient. I think someone told me about the company. I'd give them an A rating.”

“They generally do a pretty good job, and they always show up. As far as we know, the workers are courteous and efficient. Sometimes I am here, but we are usually not here when they come. I'd give them an A.”

“They do good work, and they continue to follow up when they need to. The workers are courteous and efficient, as well. I'd rate them as an A.”

“I'd like to have them back because they did a good job. They cleaned some specific areas in multiple rooms. I would probably say they deserve an A-.”

“They do a good job of cleaning the house. The visits alternate—they clean the whole house or just part of the house. I have had to call them back on one or two occasions, but they responded well when I called. I would recommend them, and I'd give them an A-.”

“They are very, very good. My neighbor recommended Personal Touch, and I've used them for quite a while. Everyone who came here was exceptionally good and very, very nice to be around. I'd give them an A+.”

“Personal Touch cleaned the whole house for me. They were very personable, and they did an excellent job. They're an excellent company, and we would use them again.”

“The cleaners from Personal Touch were prompt, thorough, and trustworthy. The owner understood my needs, and they always did a good job. They deserve an A+.”

“They're always on time, and they're very friendly and efficient. They get the job done. They come in, do their work, and go—it doesn't get much easier than that.”

“They're wonderful. They're efficient, they're honest, and they respond really quickly to a call if I have a question or have to change something. They're very accommodating. I've been using them maybe a year and a half. My husband knew the husband of the owner, so I found them through a referral from him. I'd give them an A—I just had a great experience, because I've been through a lot of them, and they've been terrific.”

“I've used their services at least four or five times, for about a year. They're very professional. The owner of the business came out, and we spoke; and then she sent a wonderful lady named Marjorie. I'd grade them an A—there's nothing I'd like to see them change or do differently. I've recommended them already. I think they have an excellent service, and the lady that comes here, Marjorie, is wonderful.”

“I've been using them for about three months. I heard about them through a friend. I would highly recommend them—they respond very quickly, and they're easy to get in touch with. I've had a great experience. I'd give them an A+.”

“We used them for a while. They were on time, they did the job very well, and they were friendly—I would recommend them. I would give them an A. They did an excellent job. I was pleased with the service, and I didn't have any complaints about what they did. They did everything to our satisfaction.”

“Everything was terrific. They did a professional job. They didn't leave any areas untouched, and I was very satisfied. I heard about them from a referral from a friend, and I would refer them myself. I'd give them an A—I think they do a great job.”

“They were absolutely wonderful; they're a great company. I've been using their services off and on for years. I believe I initially chose them because they're a local company. I like to use local companies. They make the billing easy for me, and that's a big deal for me, because I can just tell them to process the card I gave them last time—I don't have to leave a check and go through all that. They are easy to work with as far as that goes. I would rate them an A. I think they've been in business for a long time, and that's another thing that I like; they're not like a new company where you wonder if they're going to be there the next time you call.”

“The job went perfect. In fact, I was going to use them again, but I couldn't find their phone number. They're great. She was on time and did a great job. I have no complaints at all. She did a very good job. I would absolutely give it an A. I would recommend them to anybody needing that work; I think they were great.”

“I was very pleased. The only reason I'm not using them right now is that I only work during tax season, so I get them to help me around the house then. I was very pleased. They were very clean. They did what I asked them to do, and I only have good things to say. I would grade them an A. A few of the people at work had used them and were very pleased, so that's why I called them—because they were highly recommended. I'd definitely recommend them again too; I have. When I need them again, I will call them again.”

“I've been using them for about five years. They're excellent. I'm always able to schedule appointments, and they do a good job. I'd give them an A.”

“I've been using Personal Touch for about four years. They do the job, and I don't have to. I highly recommend them. They're prompt, they show up when they're supposed to, and they do a very good job. I'd rate them an A.”

“I've used Personal Touch for quite a while—years. It's been good. Whenever I get the right girl, she does a great job as far as what to do and what I like. She puts everything back after she cleans it, and I like how she puts her little added touches in there. I think Dorena, the owner, is wonderful. She gets right on top of it. She usually calls me right away, and she resolves any issues quickly. I would say they get an A.”

“We've had Personal Touch cleaning our house for a number of months—probably two years or more now—and we've been satisfied every single time. They're great, they're professional, and they do a great job, so we intend to continue using them. I would recommend them highly. I've never had any issues with the work they've done. I'd say they rate an A.”

“They've come every other week for two or three years now. They're the only ones we've ever used, so it's been a good while. They're doing a lot of things right. It's not always the same girls that come, but it just seems like whoever comes does a nice job. We've been pretty happy with it. I like that they can come late morning, work into the early afternoon, and get it all done. They do a nice job. I'd rate their work A+.”

“It's gone good—I'm not done with them. I've only been using them for a couple of months. I have not have any problems yet; I'm OK. I would recommend them. I'd give them an A+.”

“We have used them for just about 15 or 16 years. They're very reliable, they do a good job, and they have a variety of people that work for them, so if something happens and one of their cleaners can't come, they can usually have another cleaner come. If we have a conflict and need to reschedule, they're always willing to work with us on that. And they do a good job. My sister referred them to me. I'd give them an A+.”