Personal Touch Cleaning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Personal Touch Cleaning has received 4.6 out of 5 stars based on 152 customer surveys.
5
110
4
30
3
6
2
6
1
0
6th year as a Best Pick Call
"Over the past 30 years in business, I've learned that everyone's idea of clean is different. I like to give my clients the 'personal touch' by meeting with each and every customer to offer estimates and to set up an individualized cleaning plan for each home. One of my company's main goals is to provide great customer service."

Dorena Lemus | Owner
Company Information
Services Offered
Personal Touch Cleaning performs residential home cleaning services on a weekly, biweekly, monthly, or one-time basis as well as deep cleaning and service for special cleaning requests. The company also offers commercial and construction cleaning and move-in and move-out services.
Services Not Offered
Personal Touch will fold but does not wash laundry.
Minimum Job
Personal Touch Cleaning requires a $125 minimum on residential cleaning jobs.
Company History
Personal Touch Cleaning was founded in 1989 by Dorena Mobley Lemus and has since grown to 30 employees under her leadership as sole owner and operator. Dorena completes cleaning jobs herself in addition to running the company.
Distinctions
The company won a Best of Gwinnett award from Gwinnett Magazine as well as three Reader's Choice awards from the Gwinnett Daily Post.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Personal Touch Cleaning has received 4.6 out of 5 stars based on 152 customer surveys.
5
110
4
30
3
6
2
6
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/25/2018

“We love everyone we've worked with from the scheduling and customer service staff to our maids and trust everyone implicitly. You are a nice, competent group of folks!”

Review by
07/24/2018

No review comments provided

Review by
07/23/2018

“Customer service is great. They are also very reliable”

Review by
07/23/2018

“They met my expectations because they were very thorough and the job was what I expected it to be.”

Review by
07/23/2018

“I am never there but whoever does the cleaning does a great job.”

Review by
07/23/2018

“The overall cleanliness of the house is really great after they've been there.”

Review by
07/23/2018

“They are always on time. They have a system. They get in and out. They always call to confirm my appointment They always work with my schedule and they do not have any problem with my dogs being there.”

Review by
07/23/2018

“I would recognize Corey, in the office, for exceptional service. She is great.”

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
07/22/2018

“I would also suggest requesting to stick with the same cleaners each time for consistency.”

Review by
07/22/2018

No review comments provided

Review by
07/20/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/17/2018

“Jessica is amazing and so sweet!”

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“Cori is always pleasant when she calls and responsive to my needs.”

Review by
07/17/2018

No review comments provided

Review by
12/18/2017

“I guess you could say both. They were there one time, the first initial time. The owner came with the crew. Got everything cleaned and I was very pleased with that. On two other occasions after that, they messed up the scheduling and didn't show up. I would grade them D, as poor, because he couldn't manage their business. The one time they came it was done well.”

Review by
12/12/2017

“They cleaned very thoroughly, and the scheduling was pliable enough to where it would fit our schedule as well. They were very professional nice people. I would grade them an A+ so far. My wife used them awhile back ago, and we had a service that we didn't need at that time. So, she thought about this company and it's worked out so far. They were great. I would highly recommend them.”

Review by
12/12/2017

“The ladies are so sweet, they are so nice, and they really do a nice job. There is nothing that I've asked them that they haven't done, and they've done and they have done so willingly. They cleaned the house, they clean my bedrooms, they've done everything except the laundry services. But I will always use them, they are just that good. I would grade them an A+. I have recommended them to my boss. And my boss has used their services, I recommend them to everyone I know.”

Review by
12/12/2017

“We used them over a year ago. Just a routine house cleaning, I found them in an ad. I would grade them an A.”

Review by
12/12/2017

“They were pretty good. They cleaned the house pretty good. I would grade them an A.”

Review by
12/12/2017

“The flexibility and the product was good. I would grade them an A.”

Review by
12/12/2017

“I had an A+ experience.”

Review by
12/12/2017

“They were good; it's been years. They did a good job. I would grade them an A. I have already recommended them, a friend of mine used them.”

Review by
12/12/2017

“They have been good. I have been using them a couple of months. They clean our office and I don't have to. I would grade them an A.”

Review by
12/12/2017

“They did a good job cleaning; they cleaned the house and I've used them about for about a year. I would grade them an A.”

Review by
12/12/2017

“I had a great experience, very good. I really like the owner. She was nice, very friendly. They cleaned my house. I would grade them a B.”

Review by
12/12/2017

“Basically, they were going to take them out of the house and clean them and all they did was wash them down and charged $200. I would grade them a D. Quality of work was average. I hardly interacted with them.”

Review by
10/13/2017

No review comments provided

Review by
10/09/2017

“Personal Touch cleaned our home for eight years up until we relocated. When we relocated back, we had them clean our new home before we moved in. They did a very good job. I definitely recommend them.”

Review by
10/07/2017

No review comments provided

Review by
10/06/2017

“Personal Touch House Cleaning did a deep clean of my basement apartment and they did a phenomenal job for a fair price. I love working with them and plan to use them for any of my future house cleaning needs.”

Review by
10/06/2017

“My cleaning lady, Clara, is amazing! At first, you can't even tell some of the little minute details that have been done, but then you realize, ‘Oh my gosh...she even cleaned the air vent in the ceiling!’ That kind of stuff is what makes this service the only one I'll ever use. Thanks so much, Clara. You are the best!!!!!”

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

“I hired Personal Touch to complete a move out clean. The owner came out and gave me a quote of almost $500 which we agreed to, but that would include cobwebs swept, baseboards cleaned, and the porch, in addition to the general cleaning of a house. The cobwebs were not cleaned. They didn't clean the kitchen countertops or cabinets and a few other things, including the porch. When I called and told them, we settled on a 50% discount for my next cleaning which I haven't done since we moved to our new home.”

Review by
10/05/2017

“One of the crews that came to clean left the toilets completely untouched, didn't clean them at all. Clearly didn't clean the shower or sweep the laundry area. The floors were never wet mopped, just look like they'd been swiffered. They also spilled blue cleaner on our white carpets, which the owner paid to have cleaned. I would never use this company again.”

Review by
09/14/2016

“I've been with them for a long time, and they've always taken very good care of me. If I have a problem, they solve it. I know the people. They call me to let me know when they're coming. If they're going to be late, they call me to let me know. And if there's ever a cleaning problem, the next time it's resolved. Once a year, I have some extra services done on my patio, and they bring people in that are very good. And I'm very pleased with the service. I'd give them an A. I have recommended them many times.”

Review by
09/14/2016

“I'm meticulous about corners in the kitchen and the house being clean. In other words, I don't know if you've ever been in a house where when the girls mop, and they go in big circles, and they go back and forth, but they never hit the edges. They never go under the cabinets, and going down the hallway, they never use the brush or clean the dust that goes against the walls. And I want it done a certain way, and I want my vents in the kitchen pulled up because I have linoleum. And I want the vent heads picked up once a month, and I want that cleaned under. But Personal Touch does all that for me. First of all, I'm in a motorized wheelchair, so I can't clean anymore like I used to. And they do what I ask them to do. And I'm just very pleased with what they're doing. And I have someone that I've requested to come weekly, and I'm very pleased with her. And the person I had before her was very good. I'd give them an A-. I'd absolutely recommend them. I would have no problem with that.”

Review by
09/14/2016

“They  do a great job of following up before the appointment to make sure that we're still confirming the appointment. They do a great job of following through with proposed quality. And then they do a great job following up after the experience to make sure that everything is finalized as anticipated. I'd give them an A+.”

Review by
09/14/2016

“I liked the way they did their job. They did it to the fullest. My house was completely clean and smelling fresh. I like the fact that they take their time, so it wasn't a rush job. They were very patient and made sure everything got done correctly. I'd give them an A.”

Review by
09/14/2016

“They show up on time. They get their job done. They do a good job. I'd give them an A.”

Review by
09/14/2016

“They're always on schedule.”

Review by
09/14/2016

“They did what they were supposed to do. I'd give them an A.”

Review by
09/14/2016

“They were thorough and affordable. I'd give them an A.”

Review by
09/14/2016

“They just do a really good job. I'd give them an A.”

Review by
09/14/2016

“They came when I needed them. I'd give them an A.”

Review by
09/14/2016

“They did a good job. I'd give them an A.”

Review by
09/14/2016

“I used them twice for two homes I was selling. I'd give them an A.”

Review by
09/14/2016

“They  were on time, and they did a good job. I'd give them an A+.”

Review by
09/14/2016

“They do what they say they're going to do. I'd give them an A+.”

Review by
09/14/2016

“They paid attention to detail, and they were thorough. I'd give them an A.”

Review by
09/14/2016

“They're great. They're very reliable. I'd give them an A. They're very, very nice, consistent, and thorough.”

Review by
09/14/2016

“I thought the housecleaning work they did was good. I would give them an A. Nothing is particularly memorable.”

Review by
09/14/2016

“They're  the best. I love our lady to death. I’d rate her high all the way. I'd give her an A.”

Review by
09/14/2016

“They  come and clean my house. Abby, she's just a perfect house cleaner. I'd give them an A+.”

Review by
09/14/2016

“They were great. I like that it was the same ladies that came every time, that way it doesn't feel like you have random strangers in your house. And they did a good job, and they were pretty quick too. I'd give them an A.”

Review by
09/14/2016

“They were prompt, and they did a good job. And there was one time when one of the rooms wasn't cleaned to my satisfaction, and I called, and they were right back out here to clean it. I'd give them an A.”

Review by
09/14/2016

“They're  on time, and they're very friendly. The lady comes in, she gets the job done, and then she goes. I like it; she’s efficient. I'd give them an A+. I've already recommended them.”

Review by
09/14/2016

“They were on time, and they did what they were supposed to do. And it was clean. I'd give them an A. I'll most likely recommend them.”

Review by
09/14/2016

“They're always on time, and they do a great job. And I trust them completely. I don't worry about leaving them here alone. I'd give them an A.”

Review by
09/14/2016

“They did a good job for us. They showed up when they were supposed to, they did what they said they were going to do, and that's it. I'd give them an A.”

Review by
09/14/2016

“The same lady comes every time. They do a good job cleaning. And if I tell them what to do, they do it. The price is good too. I'd give them an A.”

Review by
09/14/2016

“They came out yesterday, but I was busy, so I told them that I'd rescheduled for next week. But they didn't clean yesterday. So far, though, I've been OK with their services. The house is clean when they leave. I'd give them a B+.”

Review by
09/14/2016

“They're thorough, and they come when they're scheduled to come. There just can be a variant of fifteen, to twenty, to thirty minutes sometimes. I'd give them a B. One thing I would prefer that they do is move furniture around a little bit and clean under the furniture a little better when the furniture is easily moveable. I would recommend them.”

Review by
09/14/2016

“They started off great, and then I had some real issues with parts of the way they cleaned the house. So I terminated them. I'll give them a C.”

Review by
09/14/2016

“They do a good job. And if I have a question, they do it. I've been using them. Right now I'm going to give them a C. I've had just a few things I've had to go over with them. So things are getting better.”

Review by
09/14/2016

“For a little while it was positive and then we had to actually find another cleaning service because they were not doing an adequate job. In the beginning it was mostly positive, but in the end, not as much. In the beginning, I mainly liked that the owner came and walked through the house made sure she took notes on everything that we needed to get done. It just didn't get implemented with our team. I guess I would give them a D, because we're not going to use them again. We changed because they weren't doing a great job.”

Review by
09/14/2016

“My experience was not really positive. Honestly, it's been a while. But there were several snafus so I just cancelled them. I'd give them a D. I guess the cleaning was okay, they didn't usually show up. I had a problem with them not showing up. And then I think there were some things that were a problem.”

Review by
09/11/2015

“I like the maids themselves. They explain who they are. They really take a personal touch in what they do. They're very professional. They're prompt. They're very studious—they pay attention to every detail. They're very affordable. I felt real comfortable with her coming into my home. I'll give them an A+.”

Review by
09/11/2015

“The people from Personal Touch were great. They were timely, efficient, and clean. I chose them because they were recommended—this was almost a year and a half ago. They get A from me.”

Review by
09/11/2015

“The people from this company do a good job. They're on time. They just get it done, and I don't have to worry about it. My wife chose them.”

Review by
09/11/2015

“I like my particular cleaner. I chose Personal Touch because of her. I'll give them an A.”

Review by
09/11/2015

“I used Personal Touch a long time ago. They were OK. They only came out one time. They were fine. I'll give them a B. It was OK.”

Review by
09/11/2015

“Personal Touch show up on time and they do a thorough job. I chose them because they were recommended in the Roswell Best Pick Reports book. I'd give them a B or a B+.”

Review by
09/11/2015

“Personal Touch were on time. They kept their appointments so there was no funny business like that. I was able to leave the person in my home without worrying about it– nothing missing, nothing like that. They did a great job. I chose them over another house cleaner because I know the owner. Overall I'd give them a B+ because I have used somebody that was a little bit better.”

Review by
09/08/2015

“Personal Touch Cleaning has done some house cleaning for me in the past. We were moving out of the house, so we wanted a really thorough clean, and they did everything. They did the baseboards and just left it perfect. I believe we found them from a neighbor's referral. I think they’re A+.”

Review by
09/08/2015

“Personal Touch’s people were very nice. They were very professional, and they were prompt. I liked the quality of service. It wasn't a rushed job. It was just very nice. I've used them regularly before in the past, but I haven't used their services recently. They deserve an A+.”

Review by
09/08/2015

“The people from Personal Touch show up on time. They do what they're supposed to do and beyond. They go above and beyond—I do like that. They come regularly every week. One of the things I liked is that the owner shows up as well. I've had no damage. They’re an A+ service.”

Review by
09/08/2015

“I've had a positive experience every time I've used Personal Touch. What stands out to me is the ease of use. I was referred to them by a friend. I've never had any issues with anything being damaged. They get an A+ from me.”

Review by
09/08/2015

“Personal Touch has done work for me. The workers are very reliable. They do what they say they're going to do, and that helps. They do regular cleaning for me. I actually found them through the Forsyth County Best Pick Reports, and I’d rate them as an A, too.”

Review by
09/08/2015

“Personal Touch does a great job. They show up on time, and they show up ready to work. I've never had to deal with damages. My sister uses them, and she originally recommended them, so that was good enough for me. They deserve an A, for sure.”

Review by
09/08/2015

“Personal Touch is very good. Their help is very good, and they're fast. They do maintaining for me, and they do A-grade work.”

Review by
09/08/2015

“Personal Touch did work for me. They did a cleaning service, and it was fine. I think they did a good job. I'd rate them as an A+.”

Review by
09/08/2015

“Personal Touch did a great job. They listened to what I wanted them to do, and they did a great job cleaning. It was thorough. I'll give them an A.”

Review by
09/08/2015

“I liked that Personal Touch was more service-centric than corporate-centric. It was a one-time cleaning they did for me, and I’d like to give them an A.”

Review by
09/08/2015

“I like that they've been clean. I keep using them because they're cheap. It’s an A from me.”

Review by
09/08/2015

“Personal Touch were very efficient. They got it done, got in and got out. They were referred to me by a friend. I'll give them a B. The gal was really great but she talked my ear off. Other than that it was just– chatter. She's a very sweet girl just very chatty.”

Review by
09/08/2015

“I've found that even when I've had a complaint Personal Touch went over and took care of it completely. It was a one-time deep clean they did. We were selling the house. I'll give them a B. What's keeping them from an A is that I had to call back because they didn't get the job right the first time.”

Review by
09/08/2015

“Personal Touch has been OK. It's not up to my standards of cleaning, probably. It wasn't horrible; but it's not what I'm used to. They should work on the washing. They didn't wash the windows of my French doors, which I thought they should. I don't know if they used a power– you didn't have that clean-looking nice smell after they left. It's just a personal preference. They're not bad. I'd give them a B-.”

Review by
10/27/2014

“They came in and did what I asked them to do, and that was it. I just restarted with them about a month and a half ago, and I am liking it so far. I heard about them because my neighbor was using them. I would give them an A+.”

Review by
10/27/2014

“I have been using them for a couple of months. They are reliable. They clean, and they do a good job. I heard about them through the Best Pick Reports. I would give them an A.”

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