Brittany Maids
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Brittany Maids has received 4.7 out of 5 stars based on 225 customer surveys.
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8th year as a Best Pick Call
"Brittany Maids utilizes over 31 years of expertise in customer service and employee relations. Our company's focus is to improve the quality of life for our customers by providing exceptional cleaning services for their homes."

Richard Wilson | Cofounder
Company Information
Services Offered
Brittany Maids provides thorough deep cleaning of houses, apartments, and condominiums and can be scheduled weekly, every other week, monthly, one time, or as needed. The company also performs move-in and move-out cleanings.
Company History
Brittany Maids was founded in 1986 by Richard Wilson and Nancy Dodd. Both play a significant role in the company's daily operations.
Distinctions
Brittany Maids is certified by the Institute of Inspection, Cleaning and Restoration Certification and is a member of the Association of Residential Cleaning Services International.
Employee Information
The company states that its employees are continuously trained, speak English, and undergo criminal background checks. Employees also wear uniforms and drive company cars.
Additional Information
Brittany Maids uses products that are people and pet friendly.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell

Compiled Score:

Brittany Maids has received 4.7 out of 5 stars based on 225 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/14/2017

“It is neutral because I get different people every time, that's why I stopped for a while. I would probably call them now and then, but that's all. The girl is very nice and they accommodate me. I would give them a B- for the overall experience.”

Review by
09/14/2017

No review comments provided

Review by
09/08/2017

No review comments provided

Review by
09/08/2017

“It is positive because I come home to a clean house every time. They are wonderful. They do regular housecleaning for me. I would grade the overall experience with an A.”

Review by
09/08/2017

“It is positive because they are pretty attentive. They clean my house. The customer service is usually pretty good. I would grade the overall experience with a B.”

Review by
09/08/2017

“I've had them come regularly for probably the last three years. They clean my house. I have no complaints. I would rate the overall experience with an A.”

Review by
09/08/2017

“Their service is reliable. They do cleaning services at my house every other week. I would rate the overall experience with a B. Customer service - very, very responsive. Quality of work - they are not perfect. Housecleaning is tough.”

Review by
09/08/2017

“The outstanding reason is that they always show up when they are going to, and the people are very nice and do a very good job. Customer service is always very good. I've never had a problem. I would rate the overall experience with an A. I always recommend them.”

Review by
09/08/2017

“It is positive because they follow directions, very thorough. All of the attendees are very polite. They come out regularly to clean my house. I've used them for about 15 years. I would grade the overall experience with an A. I have recommended them.”

Review by
09/08/2017

“They do a great job. The most outstanding is the all package. They really do a very thorough job. They're friendly, and they're just great. They come out regularly for me. I would grade the overall experience with an A. They are always on time and totally thorough. I recommend them all the time.”

Review by
09/08/2017

“We've worked with them for at least two years, if not more. We love their service. They are outstanding because they are trustworthy. They're friendly. They do a great job and communicate real clearly. I am satisfied each time they come out. I would give them the overall experience an A.”

Review by
09/08/2017

“It is positive because they are very professional. They call to remind you about the appointment. They always show up on time the days they are supposed to. They are very businesslike and professional, and you can depend on them. I would grade the overall experience with an A.”

Review by
09/08/2017

“They've been with us now for almost a year. They are good. I would grade the overall experience with a B. For customer service—they do a really good job of communicating. As to quality of service—there’s inconsistency depending on who's cleaning. Some days my wife is extremely happy, she loves it—and sometimes, it's OK. In terms of expertise, they don't have any kind of specialty cleaning—like they won't clean rugs. They do a very good job at the general cleaning. To give them an A, they would have to have some specification, and they don't.”

Review by
09/08/2017

“It is positive because when I first started out, it took a few visits for them to make some notes about my preferences and my particularities. But once they did, they've been pretty flawless since then. All the crews are consistently good. They're in and they're out. They're friendly. I haven't had any damage to my property, which is a big deal. Overall, they're very conscientious and consistent. I would grade the overall experience with an A. I don't have any complaints.”

Review by
09/08/2017

“I've been with them over 20 years. It's positive because I think it is the customer service and the quality of the cleaning. They do regular cleaning every two weeks. I usually call Laurie, who's the office manager. Laurie is always very helpful. She always knows exactly where I am on the schedule, and any time that I need to reschedule, she's always very helpful. I would grade the overall experience with an A. I've already turned them on to my parents.”

Review by
08/31/2017

“They cleaned my house. I would grade the overall experience with an A. Quality of work—the only issue I had was I had to cancel an appointment, and they charged me anyway. They explained that I should have called earlier; I can't cancel the same day. They cleaned the whole house.”

Review by
08/28/2017

“We've had Brittany Maids for several years. I think they do a great job. They come by every couple of weeks and clean the house, and they do a good job with it. I come home and my house is clean. I would rate the overall experience with an A.”

Review by
08/28/2017

“It was positive because they are real reliable. They do a good job. My system they work through and it works well. I get generic cleaning services and they do what they need to do. I would rate the overall experience with an A. Punctuality - varies a bit, but it's pretty good.”

Review by
08/28/2017

“It was positive because they did what they were supposed to do. They did a nice job. They did housecleaning for me. I would grade the overall experience with an A. I was satisfied across the board.”

Review by
08/28/2017

“It was positive because of the work that they do is fantastic. The price is reasonable, and they also work around my schedule very well. I would grade the overall experience with an A.”

Review by
08/28/2017

“I would grade the overall experience with a B. As to punctuality—they are a little inconsistent.”

Review by
08/28/2017

“Brittany Maids just cleaned the house for me. I would grade the overall experience with an A+.”

Review by
08/23/2017

“I like that they are punctual. They are very thorough and very reliable, and I think that they are reasonably cost. They do residential cleaning for me. I would give an A for the overall experience.”

Review by
08/23/2017

“I liked that they are always very thorough. They do housecleaning for me. We have them about once a month. I would grade the overall experience with an A+ rating.”

Review by
08/23/2017

“I liked that Brittany Maids are professional and they got the job done. They do reoccurring scheduled cleaning for me. I would grade the overall experience with an A.”

Review by
08/23/2017

“Brittany Maids did residential cleaning for me. They come out once a month. They do a general cleaning, no special instructions. I would give them an A for the overall experience.”

Review by
08/23/2017

“I had a good experience with them. I like that they were thorough. When I had any kind of issues, they always came back and addressed the issues. I felt that they were sincere in what they were doing. They have a relatively fair price. They do recurring residential cleaning, and have been for the past few years. I would grade the overall experience with a B.”

Review by
08/23/2017

“I liked that they are very, very reliable. They are flexible. They are reliable and they are reasonably priced and they do the job. They clean my home. I would grade the overall experience with an A. I always recommend them.”

Review by
08/23/2017

“I've had a good experience. I've been using them for now probably two years. I use them on a regular basis. I like that they come as a team, it's not one single person and they are quite available. My only negative is that sometimes they don't send the same team all the time. Some people are not familiar. Sometimes there may be people that have never been to the house before, and that's a little difficult to tell them what to do. They all do fine and they know what they are supposed to do. If I had my choice, I would have the same people here all the time. It doesn't bother me that much, but that's the only negative thing that I can say. They do residential cleaning for me. I would rate the overall experience with a B+.”

Review by
08/25/2016

“The people who work in the office are fantastic. It’s hit or miss, sometimes I get a really great cleaning, but then every so often I don't. I've actually had some damage that Brittany Maids said they would repair if I gave them three quotes. I've actually been here when they clean before and I hear them banging the vacuum cleaners against the wall when they go up the stairs, so I’ve gotten scratches. I've had scratches on French tables, the floor, and chunks taken out of my couch. Some of them can be a little rough, but honestly, I've had experience with some other housecleaning places. It's kind of the same with all of them. I've never found a place that would do it the way I would do it and be gentle. I'll still continue to use them, but I've thought I may switch if I found another reference. I've tried other businesses as well, and it's hard to find somebody who does a really good job that isn't rough on your things because it's not their house. Sometimes it depends on who they're sending, because I've had them send people who did a really good job, but the last people they sent weren't good. Overall, I'd give them a B. The customer service is good when you call the office to explain what's happened. Lori is great at making sure it doesn't happen again. The people themselves who come in here are very nice, courteous, and professional. I've never been back to a time where they didn't where the house wasn't clean.”

Review by
08/25/2016

“They did regular housecleaning for me. They do a good job. They do what I ask for them to do. I'd give them a B+. My biggest complaint is that they show up so late in the window I'm given that it ends up taking a big chunk of my day for them to be there. I leave and make sure they have time, but then they don't show up till I'm basically done with my errands. Then I'm ready to come back and get my kids ready for whatever activities, and they're still there. The quality of work depends on who comes. Some of the folks are really good, and some people you can tell they didn't even run the vacuum over the floor. Lori's fantastic.”

Review by
08/25/2016

“I'd say it's a little bit better than average. They do the majority of the house: floors, bathroom, and kitchen. I liked their consistency at first. This last one wasn't the greatest, but overall it's been pretty consistent. I'd give them a B+. They could improve on consistency going forth. It's a different person every time, so there's one consistent person every time, and then a different person every time with that one.”

Review by
08/25/2016

“They do full-service housecleaning for me with an apartment. It's every other week. They're good. The services are good. I'd give them a B. There were some times when I would notice things that could have been done better.”

Review by
08/25/2016

“They do general housecleaning for me. I've had a three-year relationship with them and they call to remind me of the date and time. We have a consistent day and time, they send good people, and do a great job. They get an A+ from me.”

Review by
08/25/2016

“There were some things I wasn't happy about. I don't like telling to tell people to do stuff. They cleaned my entire house up and down three levels. It was good, but there was a slight issue across the board—B. I don't know if I would recommend them.”

Review by
08/25/2016

“They do housecleaning for me. I think Lori is very flexible to work with. I've found all the housecleaners to be pretty skilled and cooperative. They are very agreeable with any changes I make in the routine. I'd give them a B+. We had a couple minor issues with one or two of the housekeepers who probably didn't follow Lori's notes as close.”

Review by
08/25/2016

“They did housecleaning work for me today. They're friendly and always seem to be very pleasant. They’re on time and do a good cleaning job. I don't always have the same people. Some are more thorough than others. Others I would grade excellent, and some may overlook things, but all in all I'm going to give them an A grade.”

Review by
08/25/2016

“They clean the house, full-service. They are punctual and do their job really well. They're all dressed neatly and they communicate well. They do a good job. I'd say they're an A.”

Review by
08/25/2016

“They do regular housecleaning for me. They always come when they say they will and they do a more thorough cleaning than I would. The people are always polite. They deserve an A.”

Review by
08/25/2016

“They do good work and they're great. They always show up when they say they're coming. I'd give them a B+. Nobody cleans like I do. They're very good at customer service.”

Review by
08/25/2016

“They do housekeeping work for me. They did the job while listening to what I wanted done. They show up when they say they're going to show up. They earned an A.”

Review by
08/25/2016

“They clean the whole house. They work out the schedule with me. They come; they start at the back and work to the front. They're pretty regular—same routine. Overall, I'd give them an A.”

Review by
08/25/2016

“They've been great. They do regular housecleaning for me. They do a really great job and they're very consistent. They always come on time and they're very reliable. I'd give them an A rating.  ”

Review by
08/25/2016

“I like their reliability. I'd give them a B overall. A's a really hard grade to get.”

Review by
08/25/2016

“Their work is excellent with no complaints. I'm 1 percent likely to recommend them.”

Review by
08/25/2016

“Their housecleaning is excellent, no complaints, and I'm 1 percent likely to recommend them.  ”

Review by
08/25/2016

“I'm 1 percent likely to recommend, and their housekeeping work is excellent. I have no complaints.”

Review by
08/25/2016

“They're reasonably priced. They're always on time and do a good job. I'd give them an A+ overall.”

Review by
08/25/2016

“They do pretty much the whole house. It's a fairly simple set up. They arrive once a month and that's fine. I'll give it an A-.”

Review by
08/25/2016

“Across the board, they do excellent work. I have no complaints, so I'm 1 percent likely to recommend them.”

Review by
08/25/2016

“They did housecleaning for me. They're always very pleasant. They do a nice job. I'd grade them an A+.  ”

Review by
08/25/2016

“They clean for me every three weeks—general cleaning. I like the services they offer, the products they use, and I like the company itself.”

Review by
08/25/2016

“I've used them for years. They do housecleaning for me. They do a thorough job and I've never had any problems. They're an A+ company.”

Review by
08/25/2016

“They vacuum, change the sheets, clean the tub, clean the kitchen, and mop. I like that they're consistent. I'd give them an A overall.”

Review by
08/25/2016

“They do standard housecleaning service every month for me. I know what to expect, and they deliver on it. They get an A+ overall.  ”

Review by
08/25/2016

“They’ve done positive with housecleaning. It’s excellent work across the board. I'm 1 percent likely to recommend them to someone.”

Review by
08/25/2016

“Across the board, they do excellent housecleaning work. No complaints whatsoever. I’d definitely recommend them.”

Review by
08/25/2016

“They generally do a nice job. I'd give them an A.”

Review by
07/24/2015

“They had done a good job and then not this past month but the month before, it was like they only halfway-cleaned so I wasn't very happy because I paid for the service. I had called them and told them what had happened. They come once a month. They did a really good job the last time they were there. They told me that there were three of them the time that they did not do a very good job and he said that they were doing training that day. I don't know if it was the same people or not, I couldn't tell you in my head. It's the first Friday of every month. I'm usually at work when they're there. At this point, they're a B-. I may change it in the future if they keep doing good but right now, I would say they're a B-.”

Review by
07/24/2015

“I found Brittany Maids in Best Pick Reports, and I've been using them for about a year. I'm not ever here when they do the work, but I know they show up on time. They are here the first Tuesday of every month, and they do what they need to do. I don't know if it's the same people that show up every time, but they do the same thing every time. I haven't had to call them back for any missed spots. In fact, sometimes they do more than I need them to do. They start doing stuff I don't really need them to do, which is fine. They're fine. They do a good job for me. They get an A grade from me.”

Review by
07/24/2015

“They do a general cleaning of our house every other weekend. They do the bathrooms and kitchen—normal stuff I guess. I’ve never had to call them back for any spots they missed. I haven't had any problems. It seems like the crew differs every time, but I think some people have been back. If there were one issue of concern at all, it would be that it would be helpful to have the same people, but that's why they can provide very consistent staffing—it’s because it's not the same person every time. They're an A-grade company.”

Review by
07/22/2015

“I'd say about 99 percent of the time, they're very, very careful with what they do, and they do what needs to be done. They clean the bathroom, they vacuum, and they clean my kitchen counters. They've been wonderful—they really have. There have never really been any issues involving the work that was done. They're an A grade.”

Review by
07/20/2015

“I've been using them for a year. They did a really good job cleaning. They come when they say they're going to come, they're very flexible, and the scheduling is nice. They're very consistent with their cleaning. They're very friendly and forthright with you, and they try to make accommodations for cleaning.”

Review by
07/20/2015

“I've been using Brittany Maids for about four years or so. I like that they're very reliable, they do a consistently good job, and the people who come are friendly. The folks who work in the house are very friendly and accommodating, too. The scheduling is very convenient. It's just consistently good. I appreciate the folks at the office—their customer service is great. They can always accommodate any changes, and they communicate really well. They have a commitment to treating their employees well.”

Review by
07/20/2015

“I think I've been using them for two years. I just like the good service. They clean the house really well. They're on time. They're reliable. They seem trustworthy and we have left things around like checkbooks and money not thinking about it and it's never touched or anything like that so there is a lot of honesty. We have a fairly large house so if they come here and I'm upstairs and my mother-in-law lives downstairs so they actually clean her apartment downstairs and mine upstairs. They usually come in a package of two people. It's nice when people show up that have been to the place before and they know our house and they know what little details and little areas to clean that they should be aware of and stuff and kind of a layout of the house. If they come and I'm not here, it's a little more difficult because they're coming in the house and have no idea of the layout. I have an old lady downstairs and she doesn't like seeing strange people. The only criticism I have is that it would be great to have more consistent personnel which I know in the cleaning business, isn't the easiest thing to do. I know why but if they need to improve, that's what they need to improve on. The scheduling is right on the button. Whatever I requested, they usually show up. Once in a while, they show up a little bit late but as of recent when they say they're going to be here at 11 o'clock, they're basically here on time.”

Review by
06/15/2015

“They performed cleaning services for the full house. We like Brittany Maids because they are professional and easy to get in touch with, and they allow us the convenience of setting up bill pay and professional invoicing. They are also very polite when in the house, and they always easily handle special instructions even when they are last-minute. The drawbacks would be, the cleaning isn't always as consistently good as some individuals we've used before. Whether it is the lack of harsher cleaners or just the efficiency and thoroughness of the cleaning. Additionally, there have been a number of broken items in the past. Last sometimes items are cleaned and not put back in the places they were found. But either way overall Brittany Maids does a good job, and we are happy with the cleanings.”

Review by
06/15/2015

“They clean our home once a month. We have five bedrooms and four bathrooms. The house is three stories. They have been cleaning our home for approximately five years. They do a very thorough job on every room. Laurie calls to remind me that they will be arriving. She is extremely friendly and professional and always meets any special schedule changes I present. Linda is my very favorite Brittany Maid. She is super friendly and a hard worker. She talks to our children and loves our dog. She is the best. The consistent service that Brittany Maids provides makes it a positive experience. I have never had any negative experiences. Some are friendlier than others, but always do a great job.”

Review by
06/15/2015

“They clean two-and-a-half bathrooms, two bedrooms, an office, a den, a dining room, a sitting room, a kitchen, and the breakfast rooms. They dust, vacuum, and wax all floors. In the kitchen, the stovetop, microwave, countertops, and stainless steel appliances are cleaned. All employees are dressed in uniforms and bring all supplies, mops, and vacuums. They are pleasant and friendly and always on time. I have been very pleased with of the employees. My experience has been positive. The quality of the employees is excellent.”

Review by
06/15/2015

“They do monthly cleaning of living spaces and master suite. It was neutral. As a monthly customer, I do not get the same cleaners all the time. One crew may miss one thing and the next may miss something else. If I had at least one person who was consistently assigned, I think it would make a difference in how thorough the cleaning is and in consistency. Cleaners are always polite; no issues.”

Review by
06/15/2015

“Biweekly cleaning, partial house with occasional extra rooms. On occasion the website is slow to respond. Sometimes, because my schedule is only biweekly and not a whole house job, it can feel like my requests are not given a great deal of priority. However, on the rare occasions when I cross paths with my cleaners, they are very professional, pleasant and friendly. Only on a few, rare occasions was their work anything less than fantastic.”

Review by
06/15/2015

“They come in and are so pleasant. They always say good morning and are very friendly. They do a good job cleaning everything—especially the stove, the kitchen counters, and stainless appliances. I have used other cleaning services, and they are not as good as Brittany Maids.”

Review by
06/15/2015

“The cleaning services were good. The first cleaning was superb, but my second cleaning was OK—not like the first one. It was a different cleaning crew for the second cleaning. I was informed by the second cleaning crew that a different cleaning crew will clean my home. I didn't like the rotation of a new cleaning crew in my home.”

Review by
06/15/2015

“They do housecleaning. They clean the kitchen, bathrooms, bedroom, and den, and it includes cleaning, dusting, vacuuming, etc. The house is clean when I get home. Sometimes little things are missed, but they always make it right. I can count on them.”

Review by
06/15/2015

“They did cleaning. They had very organized teams of two people who got down to the work, didn't chat much to each other, and didn't chat on their phones. The house looked very clean and tidy when they left, and they responded well to any requests we had.”

Review by
06/15/2015

“They have worked for me for years. The office is very responsive. The housework is very good, and, of course, they are very dependable. I think the value is good also. The only niggling complaint we have is not getting at least one of the same team on each visit.”

Review by
06/15/2015

“They clean my house biweekly, and it is always a joy to come home to—they thoroughly clean bathrooms, change the bed, do the wood floors, and dust the whole house, etc. Their service and their reliability made my experience positive.”

Review by
06/15/2015

“They cleaned our home, but they were in a big hurry to get out of here, and I really don't think they did a great job. They miss half of the things to clean. They never move things and clean under them; they just clean around things.”

Review by
06/15/2015

“Once a month, they clean my three bedroom, two-and-a-half bath townhome. They do a wonderful job. Everything is so clean and neat when I get home. I love how clean and neat the house is when I get home after Brittany Maids has been there.”

Review by
06/15/2015

“Biweekly cleaning for four-plus years. My experience with Brittany Maids has been overwhelmingly positive over the last four years. They have consistently performed quality work, and the staff is always extremely professional.”

Review by
06/15/2015

“They do basic housecleaning. It is satisfactory.”

Review by
06/15/2015

“They do house cleaning. They are reliable, and they do a good job. Their staff is courteous and conscientious.”

Review by
06/15/2015

“Brittany Maids cleaned the main living areas of my home. They had very pleasant employees who did a good job.”

Review by
06/15/2015

“They do biweekly cleaning of the house. I like their flexibility with rescheduling and the courteous staff.”

Review by
06/15/2015

“They clean my house twice a month. The whole staff is well organized and very efficient. I have been 100 percent satisfied with their service.”

Review by
06/15/2015

“Brittany Maids performs general house cleaning every other week. Everyone who comes to my house is very nice, friendly, and does a great job.”

Review by
06/15/2015

“They do monthly full housecleaning. I have very specific needs as my home has multiple timers that need to remain undisturbed.”

Review by
06/15/2015

“They do general cleaning. They are always prompt, and they always do a good job.”

Review by
06/15/2015

“I use Brittany Maids. I like them because they clean my house perfectly. I'd give them an A.”

Review by
06/15/2015

“They clean my house. I come home, and the house is cleaned.”

Review by
06/15/2015

“They clean floors, three baths, two kitchens, and three bedrooms in 2,400 square feet and clean five glass doors. It is generally positive. Negative is a lack of consistency in quality of cleaning.”

Review by
06/15/2015

“They clean my home once every two weeks. They are always on time on the agreed day. Their employees are well trained and very respectful of the house, and they pay attention to detail.”

Review by
06/15/2015

“They clean my entire apartment—all but one bedroom, which is my office. They're in and out in about an hour and come once every four weeks. I like that the staff comes in twos, wears uniforms, and gets great reviews.”

Review by
06/15/2015

“Brittany Maids does general cleaning like vacuuming and mopping. They come in ready to work with all the supplies they need. They are generally cheerful and efficient, and they are happy to adapt to my schedule.”

Review by
06/15/2015

“They cleaned, dusted, and mopped the house. It was positive. When I get home, I feel like they do a little extra in how things look—as if someone who cares cleaned.”

Review by
06/15/2015

“They clean my house. Almost every time is with a new team, so no experience and trust are developed. There is a distinct quality difference between team members.”

Review by
08/06/2014

“They come once a month to clean my home. They do a good job, and they're easy to schedule—they work with you. I would recommend them. Their customer service is good as well. I'd give their company an A.”

Review by
08/06/2014

“I get their cleaning service once a month, and I am extremely happy with the level of service. I would absolutely recommend them. A+.”

Review by
08/06/2014

“They’re very clean, very precise, and very thorough. The house looks wonderful when they leave. I’d give them an excellent score.”

Review by
08/06/2014

“They are very consistent and reliable. They come out about every six weeks, and I've never had any issues that they've had to follow up on. The customer service has been great. I would recommend them—they deserve an A.”

Review by
08/06/2014

“I really like them. They come every three weeks. They're very efficient, they listen, and they have their act together. I think the customer service is wonderful. I would recommend them. I chose them out of Best Pick Reports, and I would rate them an A company.”

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