Brittany Maids
8th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 227 Surveys
Our Certification Process
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Verified General Liability Ins.
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8th year as a Best Pick Call
"Brittany Maids utilizes over 31 years of expertise in customer service and employee relations. Our company's focus is to improve the quality of life for our customers by providing exceptional cleaning services for their homes."

Richard Wilson | Cofounder
Company Information
Services Offered
Brittany Maids provides thorough deep cleaning of houses, apartments, and condominiums and can be scheduled weekly, every other week, monthly, one time, or as needed. The company also performs move-in and move-out cleanings.
Company History
Brittany Maids was founded in 1986 by Richard Wilson and Nancy Dodd. Both play a significant role in the company's daily operations.
Distinctions
Brittany Maids is certified by the Institute of Inspection, Cleaning and Restoration Certification and is a member of the Association of Residential Cleaning Services International.
Employee Information
The company states that its employees are continuously trained, speak English, and undergo criminal background checks. Employees also wear uniforms and drive company cars.
Additional Information
Brittany Maids uses products that are people and pet friendly.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“We've worked with them for at least two years, if not more. We love their service. They are outstanding because they are trustworthy. They're friendly. They do a great job and communicate real clearly. I am satisfied each time they come out. I would give them the overall experience an A.”

“They do a great job. The most outstanding is the all package. They really do a very thorough job. They're friendly, and they're just great. They come out regularly for me. I would grade the overall experience with an A. They are always on time and totally thorough. I recommend them all the time.”

“It is positive because I come home to a clean house every time. They are wonderful. They do regular housecleaning for me. I would grade the overall experience with an A.”

“The outstanding reason is that they always show up when they are going to, and the people are very nice and do a very good job. Customer service is always very good. I've never had a problem. I would rate the overall experience with an A. I always recommend them.”

“We've had Brittany Maids for several years. I think they do a great job. They come by every couple of weeks and clean the house, and they do a good job with it. I come home and my house is clean. I would rate the overall experience with an A.”

“Brittany Maids just cleaned the house for me. I would grade the overall experience with an A+.”

“I liked that they are always very thorough. They do housecleaning for me. We have them about once a month. I would grade the overall experience with an A+ rating.”

“Brittany Maids did residential cleaning for me. They come out once a month. They do a general cleaning, no special instructions. I would give them an A for the overall experience.”

“I liked that Brittany Maids are professional and they got the job done. They do reoccurring scheduled cleaning for me. I would grade the overall experience with an A.”

“It is positive because they are very professional. They call to remind you about the appointment. They always show up on time the days they are supposed to. They are very businesslike and professional, and you can depend on them. I would grade the overall experience with an A.”

“It is positive because they follow directions, very thorough. All of the attendees are very polite. They come out regularly to clean my house. I've used them for about 15 years. I would grade the overall experience with an A. I have recommended them.”

“It is positive because when I first started out, it took a few visits for them to make some notes about my preferences and my particularities. But once they did, they've been pretty flawless since then. All the crews are consistently good. They're in and they're out. They're friendly. I haven't had any damage to my property, which is a big deal. Overall, they're very conscientious and consistent. I would grade the overall experience with an A. I don't have any complaints.”

“It was positive because they are real reliable. They do a good job. My system they work through and it works well. I get generic cleaning services and they do what they need to do. I would rate the overall experience with an A. Punctuality - varies a bit, but it's pretty good.”

“It was positive because they did what they were supposed to do. They did a nice job. They did housecleaning for me. I would grade the overall experience with an A. I was satisfied across the board.”

“I've been with them over 20 years. It's positive because I think it is the customer service and the quality of the cleaning. They do regular cleaning every two weeks. I usually call Laurie, who's the office manager. Laurie is always very helpful. She always knows exactly where I am on the schedule, and any time that I need to reschedule, she's always very helpful. I would grade the overall experience with an A. I've already turned them on to my parents.”

“I've had them come regularly for probably the last three years. They clean my house. I have no complaints. I would rate the overall experience with an A.”

“Brittany Maids has been great. They do a really great job, and they're very consistent. They always come on time and are very reliable. They do a great job. They deserve an A.”

“They do housecleaning for me, and they're always very pleasant. They do a nice job. I'd give Brittany Maids an A+.”

“I've used them for general housecleaning for three years. They call to remind me of the regularly scheduled cleaning. They send good people and do a great job. They're an A+ company.”

“I've used them for years. They do housecleaning for me. They do a thorough job, and I've never had any problems.”

“Brittany Maids does standard housecleaning for me every month. I know what to expect, and they deliver. They get an A+.”

“Their housecleaning is excellent. I would recommend them.”

“I'm 100 percent likely to recommend, and their housekeeping work is excellent. I have no complaints.”

“Their work is excellent with no complaints. I'm 100 percent likely to recommend them.”

“Across the board, they do excellent work. I have no complaints, so I'm 100 percent likely to recommend them.”

“Across the board, they do excellent housecleaning work. No complaints whatsoever. I'd definitely recommend them.”

“They've done positive with housecleaning. It's excellent work across the board. I'm 100 percent likely to recommend them to someone.”

“They're fine.”

“They do housekeeping work for me. They did the job while listening to what I wanted done. They show up when they say they're going to show up. They earned an A.”

“They generally do a nice job. I'd give them an A.”

“They do regular housecleaning for me. They always come when they say they will and they do a more thorough cleaning than I would. The people are always polite. They deserve an A.”

“They vacuum, change the sheets, clean the tub, clean the kitchen, and mop. I like that they're consistent. I'd give them an A overall.”

“They clean the whole house. They work out the schedule with me. They come; they start at the back and work to the front. They're pretty regular—same routine. Overall, I'd give them an A.”

“They clean the house, full-service. They are punctual and do their job really well. They're all dressed neatly and they communicate well. They do a good job. I'd say they're an A.”

“They clean for me every three weeks—general cleaning. I like the services they offer, the products they use, and I like the company itself.”

“They do pretty much the whole house. It's a fairly simple set up. They arrive once a month and that's fine. I'll give it an A-.”

“I use Brittany Maids. I like them because they clean my house perfectly. I'd give them an A.”

“I'd say about 99 percent of the time, they're very, very careful with what they do, and they do what needs to be done. They clean the bathroom, they vacuum, and they clean my kitchen counters. They've been wonderful—they really have. There have never really been any issues involving the work that was done. They're an A grade.”

“I found Brittany Maids in Best Pick Reports, and I've been using them for about a year. I'm not ever here when they do the work, but I know they show up on time. They are here the first Tuesday of every month, and they do what they need to do. I don't know if it's the same people that show up every time, but they do the same thing every time. I haven't had to call them back for any missed spots. In fact, sometimes they do more than I need them to do. They start doing stuff I don't really need them to do, which is fine. They're fine. They do a good job for me. They get an A grade from me.”

“They do a general cleaning of our house every other weekend. They do the bathrooms and kitchen—normal stuff I guess. I've never had to call them back for any spots they missed. I haven't had any problems. It seems like the crew differs every time, but I think some people have been back. If there were one issue of concern at all, it would be that it would be helpful to have the same people, but that's why they can provide very consistent staffing—it's because it's not the same person every time. They're an A-grade company.”

“I've been using them for a year. They did a really good job cleaning. They come when they say they're going to come, they're very flexible, and the scheduling is nice. They're very consistent with their cleaning. They're very friendly and forthright with you, and they try to make accommodations for cleaning.”

“I've been using Brittany Maids for about four years or so. I like that they're very reliable, they do a consistently good job, and the people who come are friendly. The folks who work in the house are very friendly and accommodating, too. The scheduling is very convenient. It's just consistently good. I appreciate the folks at the office—their customer service is great. They can always accommodate any changes, and they communicate really well. They have a commitment to treating their employees well.”

“Once a month, they clean my three bedroom, two-and-a-half bath townhome. They do a wonderful job. Everything is so clean and neat when I get home. I love how clean and neat the house is when I get home after Brittany Maids has been there.”

“Brittany Maids cleaned the main living areas of my home. They had very pleasant employees who did a good job.”

“They clean my home once every two weeks. They are always on time on the agreed day. Their employees are well trained and very respectful of the house, and they pay attention to detail.”

“They clean my house bi-weekly, and it is always a joy to come home to—they thoroughly clean bathrooms, change the bed, do the wood floors, and dust the whole house, etc. Their service and their reliability made my experience positive.”

“They clean my house twice a month. The whole staff is well organized and very efficient. I have been 100 percent satisfied with their service.”

“They come in and are so pleasant. They always say good morning and are very friendly. They do a good job cleaning everything—especially the stove, the kitchen counters, and stainless appliances. I have used other cleaning services, and they are not as good as Brittany Maids.”

“Brittany Maids does general cleaning like vacuuming and mopping. They come in ready to work with all the supplies they need. They are generally cheerful and efficient, and they are happy to adapt to my schedule.”

“They do general cleaning. They are always prompt, and they always do a good job.”

“They do house cleaning. They clean the kitchen, bathrooms, bedroom, and den, and it includes cleaning, dusting, vacuuming, etc. The house is clean when I get home. Sometimes little things are missed, but they always make it right. I can count on them.”

“They did cleaning. They had very organized teams of two people who got down to the work, didn't chat much to each other, and didn't chat on their phones. The house looked very clean and tidy when they left, and they responded well to any requests we had.”

“Brittany Maids performs general house cleaning every other week. Everyone who comes to my house is very nice, friendly, and does a great job.”

“They do house cleaning. They are reliable, and they do a good job. Their staff is courteous and conscientious.”

“Brittany Maids has been wonderful—they really have. They're very, very careful with what they do. They clean the bathroom and my kitchen counters, and they vacuum. They're an A grade.”

“I like Brittany Maids—they clean my house perfectly. I'd give them an A.”

“Their customer service is great. They can always accommodate any changes, and they communicate really well. I like that they're reliable, that they do a consistently good job, and that the people who come are friendly.”

“My experience with Brittany Maids has been overwhelmingly positive over the last four years. They have consistently performed quality work, and the staff is always extremely professional—A+.”

“They come out every other week to clean my home. When they come, they do a good job, and they're easy to deal with. A good friend of mine had used them and liked them, so that is why I chose them. I would recommend them—I have. Their customer service is super. I'd say they are excellent, and I'd give them an A.”

“They come every two weeks to clean my home for me. They always come when they say they'll come, and they send a team that is well trained. I have a dog, and they're very nice to my dog—I appreciate that. They generally do a very good job, and the customer service is always great. They're very good about calling, and if your cleaning day is going to fall on a holiday, they do it in advance so that they can reschedule it appropriately. I have a lot of issues with renovations in my house, and I've had to cancel at the last minute, but they've been very helpful at rescheduling—they're very responsive. I have recommended them to others, and I'd give them an A.”

“They came every other week before I moved. They were very good—I have no complaints. They were always on time, they were very thorough, and they did everything they were supposed to do each time they came. There was a big difference between them and the independent cleaning lady I used. I would recommend them. I needed a major cleanup, and they did a wonderful job, so I decided to keep them until my house sold. I'd give them an A.”

“We just used them for a move-in clean. Before we moved into the house, we had them come out and just do a thorough clean—they even cleaned the inside of the drawers in case the old homeowners left a mess in the house. We wanted a thorough clean before we moved in so we could really feel like the place was our own. They certainly were extremely detailed. I was working from home that day, and I could tell they took a lot of pride in their work—they did a nice job. I actually sent an email to the owner of the company just let them know that we had a nice experience with them. We found them in Best Pick Reports, and I'd give them an A+.”

“They're detail-oriented, and they are conscientious about what they do and about being on time. They are very cooperative—if you have any questions or something that you're not happy with, they'll do their best to make you happy. They come to the house twice a month, and I would absolutely recommend them. Our daughter has been using them for years, and she recommended them to us. At this point, I'd give them an A.”

“I really like them. They come every three weeks. They're very efficient, they listen, and they have their act together. I think the customer service is wonderful. I would recommend them. I chose them out of Best Pick Reports, and I would rate them an A company.”

“We use Brittany Maids; we found them in Best Pick Reports. They do cleaning for me. They had someone come out and discuss things first so that what we needed and wanted was crystal clear and written down. Then, they were prompt, they worked hard, and they didn't break anything. They did exactly what I asked, and we were very pleased with their service. I would give them an A.”

“We've used their services for many years, and we are very pleased with them. They're dependable, they're honest, they show up when they say they're going to show up, and they do a good job. They come out every week—four or five times a month. The customer service is good. I would recommend them. They deserve an A.”

“They come out every other week. They are very flexible, and the house is always very clean. They always are able to work with us—if we go on vacation or something, they always seem to find another time to be here, and we haven't had any issues with them as yet. I'd give them a positive rating, and I definitely would recommend them. They're an A-grade business.”

“I had a great experience with them, and we have been clients for a long time. I'd give them an A grade.”

“Brittany Maids comes out once a month to clean my house for me. I like that they clean thoroughly, and it seems perfect when they leave. I would recommend them. I think the customer service is pretty good. I chose them because they promised to send two ladies that were with the company for a while instead of new people; because they had more experience, I think it was better. I would give them an excellent score—an A grade.”

“We started using them maybe six months ago. They come to clean the house once a month. They come in, do their thing, and leave. It's all good. The customer service is really good—they call every Tuesday before they come to make sure we've got everything on the same schedule and everything like that. We haven't had any problems. They double billed me once, but they fixed it in a day, so it was no big deal. I would absolutely recommend them—I would rate them an A.”

“They come out weekly to clean for me, and they do a very good job cleaning—I would recommend them. Their customer service is good. We heard about them through the neighborhood. I would give them an A rating.”

“They used to come once every couple of weeks, but it's more spread out now because we're out of town frequently. They show up, and they do a good job. I would recommend them, and I would give them A for excellence because they do well.”

“Brittany Maids comes twice a month to clean the house. They always come at the scheduled times—they're really efficient, and they're in and out. They're really friendly—they're always really nice when they come. I would recommend them, and I'd give them an A rating.”

“They come out once a month to clean the house for me. If they send out new people, I take them through the house each time and tell them exactly what I want them to do. They're on time, and I've been very pleased with them. My daughter recommended them to me, and I would recommend them too. an A from me.”

“We've had them maybe three or four times thus far, so time will tell how it goes. They come out every four weeks. They simply do a good job—when they leave, the house seems to be clean. I called them, the young lady came out, and she was very, very good at her job, so we signed up. I'd recommend their service; I'd give them an A.”

“They're good. They come out once a month to clean my home for me, and they do a good job. They were recommended to me by a friend of mine, so I started using them, and I stuck with them because they did a good job. I would recommend Brittany Maids, and I'd grade them an A.”

“They come once a month to clean my home. They do a good job, and they're easy to schedule—they work with you. I would recommend them. Their customer service is good as well. I'd give their company an A.”

“They always show up at the same time, and they pretty much are consistent no matter which crew I have. They come out every other week, and they do the same things every week. I would recommend them. I've had several different people before, and I called them because I really wanted to try something new—I used Best Pick Reports to find them. I'd give them an A.”

“My mom has been using them for years now, and we have no problems. They come on time, and they do their job; I can't complain, so that's a good thing. They come out once a month to do the cleaning. I would absolutely recommend them. Their customer service is great—they're great. They're A-grade.”

“They are very consistent and reliable. They come out about every six weeks, and I've never had any issues that they've had to follow up on. The customer service has been great. I would recommend them—they deserve an A.”

“Their customer service is pretty good. They're pretty thorough, and anything that I find that they haven't done or that they've missed, they'll correct right away. I picked them from Best Pick Reports, and I would recommend them. I would give them A-.”

“They have worked for us for the last 11 years. They come out twice a month for us. They customize the cleaning—we always add things or change things, and they write it down. They've got the basic routine, which is good, but if we have special needs, they take care of that as well. The staff is courteous and friendly, and their customer service is fine; I would recommend them. They get an A-.”

“I like absolutely everything about Brittany Maids. Their cleaning is perfect, and their crews are outstanding. Their customer service was outstanding, too. I would give them an A+.”

“I get their cleaning service once a month, and I am extremely happy with the level of service. I would absolutely recommend them. A+.”

“They make it easy on us. Getting the reminder before each visit is great. Everybody who comes to the house is always very nice, very quick, and efficient—they do a good job. They seemed reliable from the start.”

“They're very clean, very precise, and very thorough. The house looks wonderful when they leave. I'd give them an excellent score.”

“The work Brittany Maids does for me is excellent. I've been using them for a while. The ladies are friendly, and they do a great job. They always show up on time. I have no complaints. Even when I've needed to change my schedule, the worker is very flexible, so I have nothing but high marks for them. I will say the service is an A+.”

“We absolutely love them. I've tried several maid services, and by far, Brittany Maids is the best we've ever used. I like their product, I like the girls they send here—they're just very professional, very clean, and they do exactly what they're supposed to be doing. They get in and out as quickly as possible, but they're still doing a good job. I would give them an A+.”

“They're very organized and efficient. I've known about Brittany Maids for years and years and years, but this is the first time I've needed them—I had to have hip surgery, so I couldn't make beds and run the vacuum and all. When I got to the point that I could, I kept them. I think they're wonderful and most prompt, and the help you get from the office is great. If you have to rearrange something, they make every effort to do it, no matter what day or time it is. I had no complaints, A+.”

“I think they're excellent, and I'm grateful for the work they do for me. My house is very clean. The people that clean it are very polite and respectful. I would give them an A+.”

“I had Brittany Maids before I moved away, and I reestablished service with them when I moved back to Atlanta. They've done a lot of work. Everything has been wonderful. They're very thorough, and the personnel that they send are very personable. They even remember my pets. It's just a very pleasant experience every time they come. I'd give them an A+.”

“They've cleaned house for me several times, and I have them scheduled out on into the future. The job they do is very satisfactory—they do a really, really good job of cleaning. I think the quality of their work is excellent. I'm very happy with their service; they do an excellent job of cleaning. You don't get the same people every time, but every time I've had them come to clean, the people have been nice and thorough. I would say they're A+.”

“Brittany Maids has always been wonderful. They're still doing service for me. They're very thorough, and they do things like giving reminder calls. They're always on time, and the work was completed in a reasonable amount of time. I'd give them an A+.”

“I've had a wonderful experience with Brittany Maids. They're very reliable. The good thing about having a cleaning service as opposed to an individual is that if one person isn't available to come for some reason, there's always somebody else they can send. There's one cleaner in particular that I like, and since I requested that she come as often as possible, they've gone along with that. She's wonderful. They're very trustworthy as well. I definitely would give them an A.”

“The maids from Brittany Maids are always cheerful, pleasant, work incredibly fast and do a good job. They do regular house cleaning for me, and their work is good quality. I heard about them through one of the Home Report magazines that rates services. I would recommend them—I'd give them an A.”

“We use Brittany Maids every three weeks; we have probably been using their service close to a year. They come and clean the house, and they do a good job. I'm very comfortable with them in my home—if I leave change or small electronics or anything around, they always put it on the table. For the most part, the quality of work is good. They especially do an excellent job putting sheets on the bed. The workers are friendly, hardworking, and reliable. I'd rate them an A.”

“They've been extremely professional. They always follow through on commitment, and they are trustworthy and reliable. They clean my house once every couple weeks—I've been using them for a couple of years now. I don't interact with them every time they clean, but when I do, the staff is extraordinarily friendly and helpful. They get an A.”

“They do a good job, they do it quickly, and they work hard at it. They have an excellent management team; I'm very pleased with them. My experience with them over several years here has been very satisfactory, so I'd give them an A grade—especially the lady that does the management, Lori. Lori is always available and always helpful. The ladies come out here equipped and ready to go, and I've had an excellent experience with them.”

“I'm very happy with Brittany Maids' service. I've been using the company for one or two years. They're very good. They come to my house every two weeks. When they come and clean my house, if I have a problem, they come and do the cleaning over again. One time, they came and did the whole house again, and they didn't even charge me the next time. They're very cooperative and very good with whatever my needs are. The workers who come out are very nice people. I would rate them A+.”

“I'm completely satisfied when it comes to Brittany Maids. They're just friendly, polite, and thorough. They treat my animals well, which I like. They're timely—they're always here on time and out on time. They're very professional. I'd absolutely give them an A+. They're great.”