“I am most satisfied with their promptness when they are scheduled. The housekeepers always show up within five to ten minutes with in the time frame. They do their job, let themselves out when done, and they're very professional about it.”

“There was one person that came (I don't remember her name) and I have a riser on the bathroom commode. She took it off and cleaned it from top to bottom. She went above and beyond.”

“They have met my expectations with my overall satisfaction.”

“Brittany Maids meet my expectations.”

“Certainly my kitchen is what exceeded my expectations. They do an excellent job.”

“Everyone did a really good job.”

“I would like to recognize Lori for her exceptional service. I had to reach out to the company with the one incident, and they were quick to respond and address it appropriately. They are fantastic. Lori is a tremendous asset to their company.”

“They did what I expected and did a good job.”

“Cleaning crews are friendly and thorough.”

“I would like to recognize the whole team that comes out every two weeks. They are all very good and very professional.”

“It is an expensive service, and so far, it hasn't been concurrent with the cost.”

“Everyone I have worked with has been great.”

“The exceeded my expectations. They worked on stains, spots on the walls, and they care about the kids. They were great.”

“They always do exactly what they say they are going to do.”

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“Brittany maids are dependable, honest, flexible in scheduling, and work hard.”

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“The cleaning staff and office staff are great. They always take very good care of our needs and special requests with professionalism and courtesy.”

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“Lori is a great office manager.”

“Lori and the team are great with scheduling and accommodating when need be. I travel a lot and appreciate the routine and the call a week prior to service as a reminder.”

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“Every person who has ever come to work here has been exceptionally courteous.”

“Lori is wonderful!”

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“It is neutral because I get different people every time, that's why I stopped for a while. I would probably call them now and then, but that's all. The girl is very nice and they accommodate me. I would give them a B- for the overall experience.”

“It is positive because they are very professional. They call to remind you about the appointment. They always show up on time the days they are supposed to. They are very businesslike and professional, and you can depend on them. I would grade the overall experience with an A.”

“The outstanding reason is that they always show up when they are going to, and the people are very nice and do a very good job. Customer service is always very good. I've never had a problem. I would rate the overall experience with an A. I always recommend them.”

“It is positive because they follow directions, very thorough. All of the attendees are very polite. They come out regularly to clean my house. I've used them for about 15 years. I would grade the overall experience with an A. I have recommended them.”

“We've worked with them for at least two years, if not more. We love their service. They are outstanding because they are trustworthy. They're friendly. They do a great job and communicate real clearly. I am satisfied each time they come out. I would give them the overall experience an A.”

“They do a great job. The most outstanding is the all package. They really do a very thorough job. They're friendly, and they're just great. They come out regularly for me. I would grade the overall experience with an A. They are always on time and totally thorough. I recommend them all the time.”

“It is positive because when I first started out, it took a few visits for them to make some notes about my preferences and my particularities. But once they did, they've been pretty flawless since then. All the crews are consistently good. They're in and they're out. They're friendly. I haven't had any damage to my property, which is a big deal. Overall, they're very conscientious and consistent. I would grade the overall experience with an A. I don't have any complaints.”

“I've been with them over 20 years. It's positive because I think it is the customer service and the quality of the cleaning. They do regular cleaning every two weeks. I usually call Laurie, who's the office manager. Laurie is always very helpful. She always knows exactly where I am on the schedule, and any time that I need to reschedule, she's always very helpful. I would grade the overall experience with an A. I've already turned them on to my parents.”

“It is positive because I come home to a clean house every time. They are wonderful. They do regular housecleaning for me. I would grade the overall experience with an A.”

“I've had them come regularly for probably the last three years. They clean my house. I have no complaints. I would rate the overall experience with an A.”

“It is positive because they are pretty attentive. They clean my house. The customer service is usually pretty good. I would grade the overall experience with a B.”

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“They've been with us now for almost a year. They are good. I would grade the overall experience with a B. For customer service—they do a really good job of communicating. As to quality of service—there’s inconsistency depending on who's cleaning. Some days my wife is extremely happy, she loves it—and sometimes, it's OK. In terms of expertise, they don't have any kind of specialty cleaning—like they won't clean rugs. They do a very good job at the general cleaning. To give them an A, they would have to have some specification, and they don't.”

“Their service is reliable. They do cleaning services at my house every other week. I would rate the overall experience with a B. Customer service - very, very responsive. Quality of work - they are not perfect. Housecleaning is tough.”

“They cleaned my house. I would grade the overall experience with an A. Quality of work—the only issue I had was I had to cancel an appointment, and they charged me anyway. They explained that I should have called earlier; I can't cancel the same day. They cleaned the whole house.”

“We've had Brittany Maids for several years. I think they do a great job. They come by every couple of weeks and clean the house, and they do a good job with it. I come home and my house is clean. I would rate the overall experience with an A.”

“It was positive because they are real reliable. They do a good job. My system they work through and it works well. I get generic cleaning services and they do what they need to do. I would rate the overall experience with an A. Punctuality - varies a bit, but it's pretty good.”

“It was positive because of the work that they do is fantastic. The price is reasonable, and they also work around my schedule very well. I would grade the overall experience with an A.”

“It was positive because they did what they were supposed to do. They did a nice job. They did housecleaning for me. I would grade the overall experience with an A. I was satisfied across the board.”

“Brittany Maids just cleaned the house for me. I would grade the overall experience with an A+.”

“I would grade the overall experience with a B. As to punctuality—they are a little inconsistent.”

“I like that they are punctual. They are very thorough and very reliable, and I think that they are reasonably cost. They do residential cleaning for me. I would give an A for the overall experience.”

“Brittany Maids did residential cleaning for me. They come out once a month. They do a general cleaning, no special instructions. I would give them an A for the overall experience.”

“I liked that they are always very thorough. They do housecleaning for me. We have them about once a month. I would grade the overall experience with an A+ rating.”

“I liked that Brittany Maids are professional and they got the job done. They do reoccurring scheduled cleaning for me. I would grade the overall experience with an A.”

“I liked that they are very, very reliable. They are flexible. They are reliable and they are reasonably priced and they do the job. They clean my home. I would grade the overall experience with an A. I always recommend them.”

“I had a good experience with them. I like that they were thorough. When I had any kind of issues, they always came back and addressed the issues. I felt that they were sincere in what they were doing. They have a relatively fair price. They do recurring residential cleaning, and have been for the past few years. I would grade the overall experience with a B.”

“I've had a good experience. I've been using them for now probably two years. I use them on a regular basis. I like that they come as a team, it's not one single person and they are quite available. My only negative is that sometimes they don't send the same team all the time. Some people are not familiar. Sometimes there may be people that have never been to the house before, and that's a little difficult to tell them what to do. They all do fine and they know what they are supposed to do. If I had my choice, I would have the same people here all the time. It doesn't bother me that much, but that's the only negative thing that I can say. They do residential cleaning for me. I would rate the overall experience with a B+.”

“They did housecleaning work for me today. They're friendly and always seem to be very pleasant. They’re on time and do a good cleaning job. I don't always have the same people. Some are more thorough than others. Others I would grade excellent, and some may overlook things, but all in all I'm going to give them an A grade.”

“They do general housecleaning for me. I've had a three-year relationship with them and they call to remind me of the date and time. We have a consistent day and time, they send good people, and do a great job. They get an A+ from me.”

“They do housekeeping work for me. They did the job while listening to what I wanted done. They show up when they say they're going to show up. They earned an A.”

“They clean the house, full-service. They are punctual and do their job really well. They're all dressed neatly and they communicate well. They do a good job. I'd say they're an A.”

“They do regular housecleaning for me. They always come when they say they will and they do a more thorough cleaning than I would. The people are always polite. They deserve an A.”

“They've been great. They do regular housecleaning for me. They do a really great job and they're very consistent. They always come on time and they're very reliable. I'd give them an A rating.  ”

“They clean the whole house. They work out the schedule with me. They come; they start at the back and work to the front. They're pretty regular—same routine. Overall, I'd give them an A.”

“Their housecleaning is excellent, no complaints, and I'm 1 percent likely to recommend them.  ”

“Their work is excellent with no complaints. I'm 1 percent likely to recommend them.”

“Across the board, they do excellent housecleaning work. No complaints whatsoever. I’d definitely recommend them.”

“Across the board, they do excellent work. I have no complaints, so I'm 1 percent likely to recommend them.”

“They did housecleaning for me. They're always very pleasant. They do a nice job. I'd grade them an A+.  ”

“I'm 1 percent likely to recommend, and their housekeeping work is excellent. I have no complaints.”

“They're reasonably priced. They're always on time and do a good job. I'd give them an A+ overall.”

“They clean for me every three weeks—general cleaning. I like the services they offer, the products they use, and I like the company itself.”

“They do standard housecleaning service every month for me. I know what to expect, and they deliver on it. They get an A+ overall.  ”

“They’ve done positive with housecleaning. It’s excellent work across the board. I'm 1 percent likely to recommend them to someone.”

“I've used them for years. They do housecleaning for me. They do a thorough job and I've never had any problems. They're an A+ company.”

“They vacuum, change the sheets, clean the tub, clean the kitchen, and mop. I like that they're consistent. I'd give them an A overall.”

“They do pretty much the whole house. It's a fairly simple set up. They arrive once a month and that's fine. I'll give it an A-.”

“They generally do a nice job. I'd give them an A.”

“I like their reliability. I'd give them a B overall. A's a really hard grade to get.”

“They do good work and they're great. They always show up when they say they're coming. I'd give them a B+. Nobody cleans like I do. They're very good at customer service.”

“They do full-service housecleaning for me with an apartment. It's every other week. They're good. The services are good. I'd give them a B. There were some times when I would notice things that could have been done better.”

“There were some things I wasn't happy about. I don't like telling to tell people to do stuff. They cleaned my entire house up and down three levels. It was good, but there was a slight issue across the board—B. I don't know if I would recommend them.”

“They do housecleaning for me. I think Lori is very flexible to work with. I've found all the housecleaners to be pretty skilled and cooperative. They are very agreeable with any changes I make in the routine. I'd give them a B+. We had a couple minor issues with one or two of the housekeepers who probably didn't follow Lori's notes as close.”

“The people who work in the office are fantastic. It’s hit or miss, sometimes I get a really great cleaning, but then every so often I don't. I've actually had some damage that Brittany Maids said they would repair if I gave them three quotes. I've actually been here when they clean before and I hear them banging the vacuum cleaners against the wall when they go up the stairs, so I’ve gotten scratches. I've had scratches on French tables, the floor, and chunks taken out of my couch. Some of them can be a little rough, but honestly, I've had experience with some other housecleaning places. It's kind of the same with all of them. I've never found a place that would do it the way I would do it and be gentle. I'll still continue to use them, but I've thought I may switch if I found another reference. I've tried other businesses as well, and it's hard to find somebody who does a really good job that isn't rough on your things because it's not their house. Sometimes it depends on who they're sending, because I've had them send people who did a really good job, but the last people they sent weren't good. Overall, I'd give them a B. The customer service is good when you call the office to explain what's happened. Lori is great at making sure it doesn't happen again. The people themselves who come in here are very nice, courteous, and professional. I've never been back to a time where they didn't where the house wasn't clean.”

“They did regular housecleaning for me. They do a good job. They do what I ask for them to do. I'd give them a B+. My biggest complaint is that they show up so late in the window I'm given that it ends up taking a big chunk of my day for them to be there. I leave and make sure they have time, but then they don't show up till I'm basically done with my errands. Then I'm ready to come back and get my kids ready for whatever activities, and they're still there. The quality of work depends on who comes. Some of the folks are really good, and some people you can tell they didn't even run the vacuum over the floor. Lori's fantastic.”

“I'd say it's a little bit better than average. They do the majority of the house: floors, bathroom, and kitchen. I liked their consistency at first. This last one wasn't the greatest, but overall it's been pretty consistent. I'd give them a B+. They could improve on consistency going forth. It's a different person every time, so there's one consistent person every time, and then a different person every time with that one.”

“I found Brittany Maids in Best Pick Reports, and I've been using them for about a year. I'm not ever here when they do the work, but I know they show up on time. They are here the first Tuesday of every month, and they do what they need to do. I don't know if it's the same people that show up every time, but they do the same thing every time. I haven't had to call them back for any missed spots. In fact, sometimes they do more than I need them to do. They start doing stuff I don't really need them to do, which is fine. They're fine. They do a good job for me. They get an A grade from me.”

“They do a general cleaning of our house every other weekend. They do the bathrooms and kitchen—normal stuff I guess. I’ve never had to call them back for any spots they missed. I haven't had any problems. It seems like the crew differs every time, but I think some people have been back. If there were one issue of concern at all, it would be that it would be helpful to have the same people, but that's why they can provide very consistent staffing—it’s because it's not the same person every time. They're an A-grade company.”

“They had done a good job and then not this past month but the month before, it was like they only halfway-cleaned so I wasn't very happy because I paid for the service. I had called them and told them what had happened. They come once a month. They did a really good job the last time they were there. They told me that there were three of them the time that they did not do a very good job and he said that they were doing training that day. I don't know if it was the same people or not, I couldn't tell you in my head. It's the first Friday of every month. I'm usually at work when they're there. At this point, they're a B-. I may change it in the future if they keep doing good but right now, I would say they're a B-.”

“I'd say about 99 percent of the time, they're very, very careful with what they do, and they do what needs to be done. They clean the bathroom, they vacuum, and they clean my kitchen counters. They've been wonderful—they really have. There have never really been any issues involving the work that was done. They're an A grade.”

“I've been using them for a year. They did a really good job cleaning. They come when they say they're going to come, they're very flexible, and the scheduling is nice. They're very consistent with their cleaning. They're very friendly and forthright with you, and they try to make accommodations for cleaning.”

“I've been using Brittany Maids for about four years or so. I like that they're very reliable, they do a consistently good job, and the people who come are friendly. The folks who work in the house are very friendly and accommodating, too. The scheduling is very convenient. It's just consistently good. I appreciate the folks at the office—their customer service is great. They can always accommodate any changes, and they communicate really well. They have a commitment to treating their employees well.”

“I think I've been using them for two years. I just like the good service. They clean the house really well. They're on time. They're reliable. They seem trustworthy and we have left things around like checkbooks and money not thinking about it and it's never touched or anything like that so there is a lot of honesty. We have a fairly large house so if they come here and I'm upstairs and my mother-in-law lives downstairs so they actually clean her apartment downstairs and mine upstairs. They usually come in a package of two people. It's nice when people show up that have been to the place before and they know our house and they know what little details and little areas to clean that they should be aware of and stuff and kind of a layout of the house. If they come and I'm not here, it's a little more difficult because they're coming in the house and have no idea of the layout. I have an old lady downstairs and she doesn't like seeing strange people. The only criticism I have is that it would be great to have more consistent personnel which I know in the cleaning business, isn't the easiest thing to do. I know why but if they need to improve, that's what they need to improve on. The scheduling is right on the button. Whatever I requested, they usually show up. Once in a while, they show up a little bit late but as of recent when they say they're going to be here at 11 o'clock, they're basically here on time.”

“They clean our home once a month. We have five bedrooms and four bathrooms. The house is three stories. They have been cleaning our home for approximately five years. They do a very thorough job on every room. Laurie calls to remind me that they will be arriving. She is extremely friendly and professional and always meets any special schedule changes I present. Linda is my very favorite Brittany Maid. She is super friendly and a hard worker. She talks to our children and loves our dog. She is the best. The consistent service that Brittany Maids provides makes it a positive experience. I have never had any negative experiences. Some are friendlier than others, but always do a great job.”

“They clean two-and-a-half bathrooms, two bedrooms, an office, a den, a dining room, a sitting room, a kitchen, and the breakfast rooms. They dust, vacuum, and wax all floors. In the kitchen, the stovetop, microwave, countertops, and stainless steel appliances are cleaned. All employees are dressed in uniforms and bring all supplies, mops, and vacuums. They are pleasant and friendly and always on time. I have been very pleased with of the employees. My experience has been positive. The quality of the employees is excellent.”

“Biweekly cleaning, partial house with occasional extra rooms. On occasion the website is slow to respond. Sometimes, because my schedule is only biweekly and not a whole house job, it can feel like my requests are not given a great deal of priority. However, on the rare occasions when I cross paths with my cleaners, they are very professional, pleasant and friendly. Only on a few, rare occasions was their work anything less than fantastic.”

“The cleaning services were good. The first cleaning was superb, but my second cleaning was OK—not like the first one. It was a different cleaning crew for the second cleaning. I was informed by the second cleaning crew that a different cleaning crew will clean my home. I didn't like the rotation of a new cleaning crew in my home.”

“They do housecleaning. They clean the kitchen, bathrooms, bedroom, and den, and it includes cleaning, dusting, vacuuming, etc. The house is clean when I get home. Sometimes little things are missed, but they always make it right. I can count on them.”

“They did cleaning. They had very organized teams of two people who got down to the work, didn't chat much to each other, and didn't chat on their phones. The house looked very clean and tidy when they left, and they responded well to any requests we had.”

“They come in and are so pleasant. They always say good morning and are very friendly. They do a good job cleaning everything—especially the stove, the kitchen counters, and stainless appliances. I have used other cleaning services, and they are not as good as Brittany Maids.”

“They have worked for me for years. The office is very responsive. The housework is very good, and, of course, they are very dependable. I think the value is good also. The only niggling complaint we have is not getting at least one of the same team on each visit.”