Brittany Maids
9th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Brittany Maids has received 4.7 out of 5 stars based on 167 customer surveys.
5
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43
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9th year as a Best Pick Call
"Brittany Maids utilizes over 32 years of expertise in customer service and employee relations. Our company's focus is to improve the quality of life for our customers by providing exceptional cleaning services for their homes."

Richard Wilson | Cofounder
Company Information
Services Offered
Brittany Maids provides thorough deep cleaning of houses, apartments, and condominiums and can be scheduled weekly, every other week, monthly, one time, or as needed. The company also performs move-in and move-out cleanings.
Company History
Brittany Maids was founded in 1986 by Richard Wilson and Nancy Dodd. Both play a significant role in the company's daily operations.
Distinctions
Brittany Maids is certified by the Institute of Inspection, Cleaning and Restoration Certification and is a member of the Association of Residential Cleaning Services International.
Employee Information
The company states that its employees are continuously trained, speak English, and undergo criminal background checks. Employees also wear uniforms and drive company cars.
Additional Information
Brittany Maids uses products that are people and pet friendly.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell
Address
50 Executive Park S NE Suite 5013
Atlanta, GA 30329
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Brittany Maids has received 4.7 out of 5 stars based on 167 customer surveys.
5
118
4
43
3
5
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/18/2019

“Brittany Maids met or exceeded my expectations regarding everything else. They did a pretty good job.”

Review by
07/17/2019

“They have all been very good. Some are better than others, but in general I have been pleased.”

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

“They are timely and courteous.”

Review by
07/17/2019

“Their punctuality is great. They show up when they say they will. This is a big deal.”

Review by
07/17/2019

“They seem to find some really great people with great personalities.”

Review by
07/17/2019

“There are too many to mention.”

Review by
07/17/2019

“They are very friendly with great customer service, including the ladies in the office. The maids who come over are very respectful.”

Review by
07/17/2019

“They do an exceptional job on the bathrooms and the kitchen.”

Review by
07/17/2019

“I would like to recognize Lori in the main office for her exceptional service. She is always very accommodating.”

Review by
07/17/2019

“All of the cleaning team did a really great job. They are friendly and personable.”

Review by
07/17/2019

“When you get a good cleaner, it is phenomenal. It seems to be a luck of the draw.”

Review by
07/16/2019

“They are extremely efficient and friendly, they are also good with the fact I have a curious cat and they work in a way to keep the frustration level of the cat down while cleaning and they always arrive when they say they are.”

Review by
07/15/2019

“Laury, who's the manager. Known her for over 10 years and she's always very polite.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“Laurie and Richard in the office are great.”

Review by
07/15/2019

“I would like to recognize the lady I spoke with; I can not remember her name.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/14/2019

“There would be too many to list.”

Review by
07/14/2019

No review comments provided

Review by
07/13/2019

“They all do a good job.”

Review by
07/13/2019

“They're reliable, honest, and hardworking.”

Review by
07/13/2019

No review comments provided

Review by
07/13/2019

No review comments provided

Review by
07/13/2019

No review comments provided

Review by
07/12/2019

No review comments provided

Review by
07/11/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“I think they're all exceptional”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“When I needed to replace my long time house cleaner I though this would be a very difficult task. I made a couple of wrong choices before Brittany Maids, but 15 months later I am delighted to report that I am well satisfied with their service.”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“I feel comfortable with the maids in my house even when I'm not there. I am very finicky about cleanliness and they really don't do a good enough job for me.”

Review by
07/10/2019

“Every time I come home after they have cleaned my place I tell myself that I'm going to cancel the service but then life gets in the way and I forget... until the next time.”

Review by
08/01/2018

“I would like to recognize Lori for her exceptional service. I had to reach out to the company with the one incident, and they were quick to respond and address it appropriately. They are fantastic. Lori is a tremendous asset to their company.”

Review by
08/01/2018

“Certainly my kitchen is what exceeded my expectations. They do an excellent job.”

Review by
08/01/2018

“Everyone did a really good job.”

Review by
08/01/2018

“I am most satisfied with their promptness when they are scheduled. The housekeepers always show up within five to ten minutes with in the time frame. They do their job, let themselves out when done, and they're very professional about it.”

Review by
08/01/2018

“There was one person that came (I don't remember her name) and I have a riser on the bathroom commode. She took it off and cleaned it from top to bottom. She went above and beyond.”

Review by
08/01/2018

“They have met my expectations with my overall satisfaction.”

Review by
08/01/2018

“Brittany Maids meet my expectations.”

Review by
08/01/2018

“Cleaning crews are friendly and thorough.”

Review by
08/01/2018

“I would like to recognize the whole team that comes out every two weeks. They are all very good and very professional.”

Review by
08/01/2018

“They did what I expected and did a good job.”

Review by
08/01/2018

“It is an expensive service, and so far, it hasn't been concurrent with the cost.”

Review by
07/31/2018

“Everyone I have worked with has been great.”

Review by
07/31/2018

“The exceeded my expectations. They worked on stains, spots on the walls, and they care about the kids. They were great.”

Review by
07/31/2018

“They always do exactly what they say they are going to do.”

Review by
07/30/2018

No review comments provided

Review by
07/29/2018

“Brittany maids are dependable, honest, flexible in scheduling, and work hard.”

Review by
07/28/2018

No review comments provided

Review by
07/27/2018

“The cleaning staff and office staff are great. They always take very good care of our needs and special requests with professionalism and courtesy.”

Review by
07/27/2018

No review comments provided

Review by
07/27/2018

No review comments provided

Review by
07/27/2018

“Lori is a great office manager.”

Review by
07/26/2018

“Lori and the team are great with scheduling and accommodating when need be. I travel a lot and appreciate the routine and the call a week prior to service as a reminder.”

Review by
07/26/2018

No review comments provided

Review by
07/26/2018

No review comments provided

Review by
07/26/2018

“Every person who has ever come to work here has been exceptionally courteous.”

Review by
07/26/2018

“Lori is wonderful!”

Review by
07/26/2018

No review comments provided

Review by
09/14/2017

No review comments provided

Review by
09/14/2017

“It is neutral because I get different people every time, that's why I stopped for a while. I would probably call them now and then, but that's all. The girl is very nice and they accommodate me. I would give them a B- for the overall experience.”

Review by
09/08/2017

“It is positive because they are very professional. They call to remind you about the appointment. They always show up on time the days they are supposed to. They are very businesslike and professional, and you can depend on them. I would grade the overall experience with an A.”

Review by
09/08/2017

“The outstanding reason is that they always show up when they are going to, and the people are very nice and do a very good job. Customer service is always very good. I've never had a problem. I would rate the overall experience with an A. I always recommend them.”

Review by
09/08/2017

“It is positive because they follow directions, very thorough. All of the attendees are very polite. They come out regularly to clean my house. I've used them for about 15 years. I would grade the overall experience with an A. I have recommended them.”

Review by
09/08/2017

“We've worked with them for at least two years, if not more. We love their service. They are outstanding because they are trustworthy. They're friendly. They do a great job and communicate real clearly. I am satisfied each time they come out. I would give them the overall experience an A.”

Review by
09/08/2017

“They do a great job. The most outstanding is the all package. They really do a very thorough job. They're friendly, and they're just great. They come out regularly for me. I would grade the overall experience with an A. They are always on time and totally thorough. I recommend them all the time.”

Review by
09/08/2017

“It is positive because when I first started out, it took a few visits for them to make some notes about my preferences and my particularities. But once they did, they've been pretty flawless since then. All the crews are consistently good. They're in and they're out. They're friendly. I haven't had any damage to my property, which is a big deal. Overall, they're very conscientious and consistent. I would grade the overall experience with an A. I don't have any complaints.”

Review by
09/08/2017

“I've been with them over 20 years. It's positive because I think it is the customer service and the quality of the cleaning. They do regular cleaning every two weeks. I usually call Laurie, who's the office manager. Laurie is always very helpful. She always knows exactly where I am on the schedule, and any time that I need to reschedule, she's always very helpful. I would grade the overall experience with an A. I've already turned them on to my parents.”

Review by
09/08/2017

“It is positive because I come home to a clean house every time. They are wonderful. They do regular housecleaning for me. I would grade the overall experience with an A.”

Review by
09/08/2017

“I've had them come regularly for probably the last three years. They clean my house. I have no complaints. I would rate the overall experience with an A.”

Review by
09/08/2017

“It is positive because they are pretty attentive. They clean my house. The customer service is usually pretty good. I would grade the overall experience with a B.”

Review by
09/08/2017

No review comments provided

Review by
09/08/2017

“They've been with us now for almost a year. They are good. I would grade the overall experience with a B. For customer service—they do a really good job of communicating. As to quality of service—there’s inconsistency depending on who's cleaning. Some days my wife is extremely happy, she loves it—and sometimes, it's OK. In terms of expertise, they don't have any kind of specialty cleaning—like they won't clean rugs. They do a very good job at the general cleaning. To give them an A, they would have to have some specification, and they don't.”

Review by
09/08/2017

“Their service is reliable. They do cleaning services at my house every other week. I would rate the overall experience with a B. Customer service - very, very responsive. Quality of work - they are not perfect. Housecleaning is tough.”

Review by
08/31/2017

“They cleaned my house. I would grade the overall experience with an A. Quality of work—the only issue I had was I had to cancel an appointment, and they charged me anyway. They explained that I should have called earlier; I can't cancel the same day. They cleaned the whole house.”

Review by
08/28/2017

“We've had Brittany Maids for several years. I think they do a great job. They come by every couple of weeks and clean the house, and they do a good job with it. I come home and my house is clean. I would rate the overall experience with an A.”

Review by
08/28/2017

“It was positive because they are real reliable. They do a good job. My system they work through and it works well. I get generic cleaning services and they do what they need to do. I would rate the overall experience with an A. Punctuality - varies a bit, but it's pretty good.”

Review by
08/28/2017

“It was positive because of the work that they do is fantastic. The price is reasonable, and they also work around my schedule very well. I would grade the overall experience with an A.”

Review by
08/28/2017

“It was positive because they did what they were supposed to do. They did a nice job. They did housecleaning for me. I would grade the overall experience with an A. I was satisfied across the board.”

Review by
08/28/2017

“Brittany Maids just cleaned the house for me. I would grade the overall experience with an A+.”

Review by
08/28/2017

“I would grade the overall experience with a B. As to punctuality—they are a little inconsistent.”

Review by
08/23/2017

“I like that they are punctual. They are very thorough and very reliable, and I think that they are reasonably cost. They do residential cleaning for me. I would give an A for the overall experience.”

Review by
08/23/2017

“Brittany Maids did residential cleaning for me. They come out once a month. They do a general cleaning, no special instructions. I would give them an A for the overall experience.”

Review by
08/23/2017

“I liked that they are always very thorough. They do housecleaning for me. We have them about once a month. I would grade the overall experience with an A+ rating.”

Review by
08/23/2017

“I liked that Brittany Maids are professional and they got the job done. They do reoccurring scheduled cleaning for me. I would grade the overall experience with an A.”

Review by
08/23/2017

“I liked that they are very, very reliable. They are flexible. They are reliable and they are reasonably priced and they do the job. They clean my home. I would grade the overall experience with an A. I always recommend them.”

Review by
08/23/2017

“I had a good experience with them. I like that they were thorough. When I had any kind of issues, they always came back and addressed the issues. I felt that they were sincere in what they were doing. They have a relatively fair price. They do recurring residential cleaning, and have been for the past few years. I would grade the overall experience with a B.”

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