Robert Bair Plumbing, Heating & Air
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 382 Surveys
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Robert Bair Plumbing, Heating & Air has received 5 out of 5 stars (A-rating) based on 382 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"Over the last 44 years, my team, my family, and I have been working every day to make Robert Bair Plumbing, Heating & Air the most trusted and dependable heating and air conditioning company in the western suburbs. We are your full-service company for all your plumbing, heating, and air conditioning needs."

Robert Bair | President
Company Information
Services Offered
Robert Bair Plumbing, Heating & Air offers installation, repair, and maintenance of heating and air, boiler, and hydronic equipment. The company specializes in a range of energy-saving products, from high-efficiency heating and air equipment to geothermal and solar energy installations.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
The local company began in 1974.
Distinctions
Robert Bair Plumbing, Heating & Air received the 2009 Chamber Choice Award for Best Service from the Downers Grove Area Chamber of Commerce and the 2009 Small Business Excellence Award from The Daily Herald Business Ledger. Robert Bair Plumbing is certified as a Mitsubishi Diamond Contractor and a Trane Comfort Specialist, and its staff includes plumbers who are certified by the Illinois EPA to perform work on backflow valves.
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They're very responsive, very thorough, very clean, excellent service, and good installation. They do the service on our unit. It's been great. We put in a heating and air conditioning system three or four years ago and they serviced the heater. I'd give them an A+. They're good. I already have recommended them.”

“They're a great company; I've had them for over 30 years. They do work on my whole house. I'd give the overall experience an A+. I would recommend them to anybody.”

“They did excellent. Excellent work. They were cleaning out the heater; we were having some problems with the blower and they got the job done. I'd give them an A.”

“They did our furnace and plumbing, I would grade them an A+.”

“Robert Bair were very good at what they did and they left the house clean. They were very knowledgeable about what they were doing. They replaced our heating and air conditioning unit. I'd grade them as an A+.”

“Robert Bair is reliable. Their workmen are friendly, competent, and gave me good advice. They did air conditioning and heating. I'd give them an A+ overall.”

“They did heating and air conditioning. I was overall satisfied after the work was completed. I'd give them an A.”

“They were quick and efficient. It was HVAC work. It was general maintenance. I would give them an A- overall.”

“We've been using them for years and everything's always satisfactory. They put in a water heater. I'd give them an A overall.”

“I've had a positive experience before, that's why I keep on calling them. They help replace some plumbing, new water heater, and a drain add-in. I would say A. I would recommend Robert Bair.”

“They were very responsive and easy to work with. It was air conditioning and heating. I had a problem with my refrigeration coil in my furnace. A in all regards.”

“They just did what they were supposed to do. It was regular maintenance. It was for heating and air. I would grade them an A.”

“Robert Bair comes out twice a year—once to service my heater and once to service the air conditioning. They also do plumbing work for me if I need it done. They show up on time, they dress neatly, they clean up after themselves exceptionally well, and they're very knowledgeable in explaining what they're doing. Overall, they're an A+ company.”

“They've done furnace repair work for me. They come out quickly at their scheduled time, and they're prompt with their service. Overall, it's perfect customer service—A+ experience.”

“They cleaned out my HVAC system. They have a lot of technicians, so you can usually get someone in pretty easily. The last guy I had was really awesome, and I would grade him an A+.”

“I'd give Robert Bair an A+. They're the best I can recommend.”

“It was working. If they came here, they came for annual tune-ups. They do the job right. I call them because they're here in the neighborhood. Everything was excellent no complaint that's why I call them back every year.”

“We have yet to have them come by, we do have an appointment, but it's not until the end of the month. They serviced our HVAC system in March. They have been exemplary in terms of their service and professionalism. They're a plumbing company with heating and refrigeration. I have nothing but praises of accolades and I will continue to have them do my plumbing and air conditioning service. A+. They're second to none. It's a certainty that I would recommend them.”

“The gentleman was very informative, he was all around very professional I thought. It was great; it was a very good experience. They cleaned the furnace, it was a basement check. A+ definitely.”

“Robert Blair serviced my furnace and air conditioner. They did a fine job in getting our furnaces cleaned, and they were very informational about things we can do on our own to keep them in good condition. Overall, I'd grade them A+.”

“The flame sensor on the furnace went out. They didn't do any plumbing work. They're friendly, helpful, and patient. They're an A+ company.”

“I've had them do other work at my sister's house, so I knew what they were going to do from past work. They're A+.”

“They came out in time and got the job done. I'd give them an A+ rating.”

“I've had so much work done, my air conditioner went out. Sometimes they have done plumbing for me. They're dependable. I wasn't here when they did the work, my husband was, so I will give them all A's.”

“They're on time and do good work. They did HVAC work. They deserve an A.”

“Tony is a very nice man and very competent. It was A/C work. I'd give them an A, there's always room for improvement. It's working fine, the air conditioner's on, the house is cool. He was here on time.”

“They were knowledgeable, clean, and they seemed to know what they were doing. I would give them an A-.”

“My air conditioner was cleaned, but it's my guy that I always have. I had a name and he comes directly—his name is Mark. I think it was a white van he drove. He's always fine, always pleasant. They've never done plumbing work for me, only furnace and air conditioning. They come when they say they're coming, and are accommodating in the times that I need. I'd rate them an A.”

“The igniter on my furnace wasn't heating, so they came out and they serviced it. I liked how quickly they came out. They were very easy, no problems. Overall, they're an A.”

“I think it was furnace. They came out right away because it was making a noise. The person who came was really good, friendly, and they took care of the job so. It's an A.”

“They were fixing our furnace, in the past they've done plumbing work. Perhaps it was a year or so ago. They fixed it. I guess an A.”

“It's quality work, so far, I haven't had any issues. They were very professional staff, and they were very timely. They said they'd be there within that time frame and they were at the house within five minutes or so, very timely. I'd rate them as an A.”

“I would give them an A grade.”

“My husband dealt with them. I'm sure it was positive; he would've said if it wasn't.”

“They get an A from me.”

“Their customer service was excellent. I'd rate them as an A+. I've been using them for years. They do both plumbing and HVAC work.”

“They solved the problem. He explained many additional things that were currently going on with our air conditioning and shared what some of the options would be if his solution didn't work. From my standpoint, several of the items he shared with us were things we never knew about even though we had asked others before about why this particular thing was happening. They didn't have a good answer, but he had an answer that made sense to me. He was here on time. He was willing to talk with us about air conditioning, so it was just an overall great experience. In this particular case, the problem was related to the Freon. The Freon was depleted somewhat, and they were unsure whether just adding Freon was going to solve the problem or whether there was a deeper problem, like a leak in the system. The choice was mine to make, and it proved to be the solution. I'd give this company an A grade, and there's something else that's important to note. I was hiring them to do a full check of the air conditioning system, and for that to happen, it had to be a certain outdoor temperature. I called them the first day and said, 'Maybe it's going to be too cool tomorrow, so we can reschedule.' They proactively called me the next two days, suggesting that we reschedule it, and I appreciated that. I never remember that happening with any other place that I've dealt with. It was a good experience with the office.”

“They came out quickly, and they solved the problem. We thought our air condition was broken, and it actually just needed more Freon, so he fixed it really quickly and gave us more Freon. It was just easy. We had just used them before, and a friend had also recommended them a couple years ago. They would get an A grade from me.”

“It was fine. They're quick and reliable. They did some work with the air conditioners. They were local. They get an A grade for everything.”

“They did a great job. They installed a new air conditioner and a new furnace. I'd say they're an A.”

“Everything was great. I'd give them ten scores for everything.”

“The company did a nice job.”

“My husband dealt with them mostly, but as far as I know, everything went well. They fixed our issue, and we were able to get on with our day. It was good customer service. They were in and out quickly.”

“They're easy to work with. I've worked with them several times in the past, and they're professional. They don't charge over whatever prices they quote you. The customer service was great. I would say they're an A. They've done both HVAC and plumbing work.”

“Robert Bair Plumbing, Heating & Air got to the problem, which was a little issue with the air conditioning unit. The technician took care of it fairly quickly. We've been using them for a while for cleanings and general maintenance on both the furnace and the air conditioning unit. They're an A+ company.”

“They solved the problem, and he explained many additional things that were going on with the air conditioner that we would never have known about. Overall, it was a great experience. I would grade them as an A.”

“The people from Robert Bair Plumbing, Heating & Air are very friendly and very knowledgeable. They've done furnace and air conditioning repairs. We've been using them for about 15 years, so I would give them an A rating.”

“I love their work, and they come right when I need them.”

“I have used Robert Bair for 20 years. The company was originally started by Bob Bair, and when we first moved here, we used Bob. He did it just by himself, and then he eventually had this company. We have always used him. I think the quality of the service is excellent, and the customer service is awesome. I've had no problems; I don't think there are areas that need improved. I would grade them an A.”

“I have been using Robert Bair for, I'd say, at least 15 years. I chose them because of a recommendation by a neighbor. Their customer service is very good, and their quality of work is excellent. I have recommended them to other homeowners. I would rate them as an A+.”

“I highly recommend Robert Bair because they are punctual and do everything well. They have done the sump pump, the furnace, and just the cleaning of our air conditioner and furnace.”

“They were very good, quick, and efficient, and it was cleaner when they left. They installed an air conditioner and a heating system for me, just as a complete replacement air system. I would give them an A+ grade because they were very good.”

“Robert Bair is a very good company. They cleaned my air conditioner, so it took a few minutes. I heard about the company because they were about three blocks from my house. The technician who came out was very good and very nice. I would use them in the future if I needed to, and I would recommend the company. I would have to go with an A+ for them because I have no complaints.”

“There are no problems. They come when you ask them to come, and they get it done. They are very good and very efficient. I don't remember what they did the last time, but I think there was something wrong with the furnace fan. That was it—the furnace fan. The work has held up fine; it's been really great. I think we have a service contract with them. It might have run out, though. I haven't noticed lately, and I don't know if it was renewed or not. We really should renew it, though, because both our products are by them. We will definitely be using them in the future. The workers are very nice. They don't make a mess, they get it done, and we never have a problem with it. I would tell others that the company is very reliable, and they stand behind their product, which is very important. They've earned an A+.”

“I have a contract with Robert Bair, and whenever anything goes wrong, they are here right away. They don't put me off, and the people they send out are pleasant and seem to be well-informed. I have the furnace cleaned every year and the air conditioner checked every year, but what they did the last time was something with the water heater; I can't remember exactly. I would give them an A+ rating.”

“We would give an A+ grade to Robert Bair. We have used them for 20 years, and they are always an A+. I think they really should be in the Best Pick Reports book.”

“I have never had a negative experience with Robert Bair. They have been very good, and I have used them for many, many years. I would recommend them to others because they are an A. I've had them coming to my house for 20 years, and they have never disappointed me.”

“Robert Bair was fine, and the service was fine. They did what they were supposed to do. There is nothing they could do to improve. The service was fine; they responded appropriately and answered our questions. Their customer service was fine. I would give them an A+ rating.”

“It was very good; we were very pleased. I started using Robert Bair because they are local. Their customer service was very good. I would recommend them, and I would grade them an A+. We are very pleased with them.”

“Last year was the first year I used them; they came out in the summer and got the air conditioner ready. Everything was fine. I had a good reference on them. In fact, I have them coming out again next week. I chose the company because I was paying a lot more with my natural gas. I was paying for stuff that I never even had any problems with, so that is why I asked my plumber. He gave me a few names, and Robert Bair was the first one we got. We went along with them, and I have no complaints. They get an A.”

“They did what they said they were going to do. I am pretty sure I had a written estimate before they started. We replaced a furnace in the basement, and they did something with the air conditioner a year before that. At this point, I don't remember what it was, specifically. I would use them again, if needed. There is not really any area of service they could improve on. I would give them an A- rating.”

“They installed a furnace and an air conditioning unit, and they worked fine. They left it in good condition, except for one thing—a couple of weeks ago, I turned on the air conditioner, and it didn't work. I fiddle-faddled with it and couldn't get it to go on, so I called for service. A man came out, and the customer service was excellent. It turned out that the air conditioner was installed on an ice-cold day in January, and they didn't put in any Freon or something. He charged it up when he was here, connected the fuses to it, and explained to me how to operate the gadget. It was been working ever fine ever since. The technician was a friendly guy; he was a giant who should be a fullback for the Bears, but he was a very helpful, nice man. He did not leave a mess at all. As a matter of fact, he was very conscious about not stepping on flowers and stuff like that out there. They deserve an A+.”

“The people from Robert Bair Plumbing, Heating & Air did a great job. They installed a new furnace for me and fixed mistakes that the people who installed the old furnace made—the cold air return was too small, and that's why it wasn't getting good airflow. The workers were very professional, and I'd use them again. They deserve an A+.”

“Robert Bair Plumbing, Heating & Air did an excellent job. They've been coming out for five years for me, and they're a great outfit to deal with. I got my heater and air conditioner from them. I'd give them 100+, an A+.”

“Robert Bair is awesome. They work on our air conditioner and heater, and they do our tune-ups every year. They're really good about working with you when they come out; the people are great, and the quality of their work is excellent. They're A+.”

“They did excellent work. They put in a furnace and air conditioner, and they did a wonderful job. They're very clean; they came in and covered their shoes, and when they were through with the job, everything was cleaned up. It was done well, and we were very pleased with their service. They respond very quickly, too. They deserve an A+.”

“Robert Bair installed a furnace and an air conditioner, redid some venting, and then came out and just did some maintenance. They were so excellent. I'd have to say they were very good. I would give them an A+; the quality of work was A+, and the workers were outstanding. They'd be the one to use for these services—no doubt. I found them in that Best Pick Reports book, so it's their doing that sent me their way. I'm very happy.”

“The work Robert Bair Plumbing, Heating & Air did for me was excellent. They put in an entire new HVAC system. The time frame was excellent; it was on time. I liked everything—the people who got the job finished by when they promised to have it done, the service, the follow-up, everything. Everything was excellent. They earned their A+. They did well.”

“The person from Robert Bair arrived on time, was courteous, did his job, and worked well. I think he was there for something with the air conditioner. The quality of the work was fine, and the workers who came out were wonderful—very nice. I would definitely use this company again. I would grade them as an A+, and I would tell someone who asked about their service that if they need that kind of work done, they should give Robert Bair a call.”

“We always use Robert Bair for heating, cooling, and plumbing. The quality of their work is excellent all the time. I would give the company an A+ grade.”

“They did air conditioning work and some plumbing. The work quality was good, and the workers have all been very friendly. They're highly recommended; we have used the company before. They're an A+.”

“Those guys were great when they did our furnace and air conditioner. They did basically everything, and everything's holding up fine. It's fine. It's been about a year, so I would hope it would be good—but it's really good. I would rate them as an A because they were phenomenal.”

“I thought they were excellent. They checked my furnace, and then this spring, they checked my air conditioning unit because they thought there might have been a leak in the one of the tanks. So they did some kind of testing of the tube. They came back the next day and did the testing of it, and they found no leak. They said it was probably because it had not been filled up with enough fluid the season before because it was down very low, which it shouldn't have been. I would give them an A+.”

“Robert Bair Plumbing, Heating & Air was doing an annual checkup on my heating and air conditioning system. The quality of the work was fine, and the workers were polite and efficient. They came out on time and all those sorts of things. I guess I'd give them an A. They are efficient and have a high level of professional competence. It was my second time using them.”

“They did some heating and plumbing work, and I thought the quality was very good. Every one of the technicians was excellent and informative. I would give them an A. They were reliable and dependable.”

“Robert Bair is excellent. I've used them more than one time, and I guess I would say they're consistently excellent, on time, and within budget. They've done plumbing and HVAC work for us. We'll go with an A for their grade.”

“They've worked here in my house and on my real estate; they've worked in both places. The last time was the total replacement of the furnace and air conditioning in my real estate property, so they did the removal and installation of the new furnace and air conditioning system. Then, they did some service work here on my air conditioner when it needed some service work. They've been very good. I have no complaints with the customer service. They've been responsive, and they tried to work with us before we replaced the furnace outright. They're going to get the A+.”

“They fixed our furnace and have cleaned it since then. The technicians were friendly and efficient, and they did the job in a timely fashion. I will continue to use this company in the future. They earned an A+.”

“They're friendly and efficient. They've repaired and replaced my furnace and air conditioner. They were courteous to me when they were out here. I'll rate them as an A+.”

“We got flooded, and they had to come replace a lot of stuff. We consider them good. The only issue we had was there was a manufacturer's defect with the furnace, but they came out immediately and resolved the problem. They were courteous to me when they came out. We've had them out here multiple times. I trust them; I know that they're not going to try to sell me more than what I need. They've been reliable and responsive. Whenever there's an issue, they're out here as soon as possible. I would give them an A or an A+.”

“They actually installed a new A/C and furnace for us, and everything's holding up great. It was our first time using them. We heard nothing but positive things. They're definitely an A+ business.”

“They've always been really good. We've used them for a few years, and they've always been really good, friendly, and reliable. They serviced the air conditioner the last time they were here. The time frame, quality of work, and cleanup were good. Everything was really good. They do an A+ job.”

“I have consistently used Robert Bair, so I am very satisfied with them. They seem to maintain the same technicians who come; they know the equipment, and they know me. I have them on contract for all of my heating and air conditioning needs. I would say every time I call them, it goes smoothly. They made an A+.”

“They did a good job installing a new A/C unit and also a new humidifier. They did all this at one time in only one day, and that was my first time using Robert Bair Plumbing, Heating & Air. I think my husband was the one who did the calls. He called a couple companies and got some estimates; he was really the one who found them and called. As far as I know, everything went smoothly, and it was nice. I think we called one day, and they came over that same day. The unit was installed within that week, and we were very happy. I would give them an A+ rating.”

“This company does my heating and air conditioning. They were able to come out when I wanted them to, and they were very professional. They did the work, and they did it right. I would give them an A+ grade. They do my plumbing, also.”

“The company has done heating, cooling, and plumbing work for me. I think I've always found the workers to be very professional, and they keep you informed of what the job is. They deserve an A+.”

“I think something to do with the furnace, heating, and air is what Robert Bair did—a repair. The people who did the work showed up on time, and they were very respectful of my home. I would use them in the future if I needed some services done. I'd rate them as an A.”

“They installed an air conditioner and a furnace last year. Robert Bair did a good job. I think it was my first time using them. They're a local company. They get an A grade.”

“I thought they did a great job, but I had used them before. They put a new furnace in for us, and I had no issues with anybody. They did a fine job. I would give them an A. Great job.”

“It was good. I think they had to replace something on the furnace. My husband was happy with the quality of the work, and the workers were fine. I think it was just that one time that we used them. We haven't needed them, but we would use them again. I would rate them as an A.”

“I keep using Robert Bair Plumbing, Heating & Air, so I must think their work is OK. I keep coming back to them for service because I'm comfortable with them. I don't know any other company that I would want to use. They get here promptly, and they get the job done. The last time I used them, I think it was for semiannual maintenance on my heating and air conditioner. Their customer service was adequate, and the workers were polite. I'll give them an A-.”

“Robert Bair put in my heating and air conditioning system. It was my first time using them, but they were recommended by other people I knew. I'd grade them as an A. I would say that this is a company that stands behind their products, and other people should use them. Robert Bair Plumbing, Heating & Air has a good reputation.”

“Their response and time frame were good when they put in a new HVAC system in. The workers were good, too. They made a mistake, but they corrected it. There was a defect with the system, but they corrected it and stuff, and I'm OK with it. They earned their A.”

“Robert Bair did HVAC work for me, and I'd give it an A. They were responsive.”

“They fixed the heater. We have a contract with them; I think they service us once a year. The technicians are very considerate of our home, so I will continue to use them. I would probably give them an A ranking.”

“They did fine when they did the annual air conditioning maintenance for me. The technicians were fine; they did the job. They're generally respectful of my home and show up on time. They deserve an A.”

“They were very good. They've done a number of things for me through the years, so I don't remember what they did last. I think we put in air conditioners. I think I have a contract, but I'm not sure. I would give the company an A.”

“They worked on heating, and they completed the job in a reasonable time frame for me. I thought the quality of their work was fine. I would rate the company as an A, and I would tell a friend or relative that I used them and was satisfied with their work.”

“They were very good. We probably had some problems with the air conditioner, and they were able to fix them—I don't remember exactly. The technicians were all nice, knowledgeable, and very considerate of their surroundings. I would say they made an A. We've used them, I think, a couple of times; I think their last service was done in the last year or two. I think it might have been a repair and general maintenance.”

“They did some heating work for us; we needed a couple more heating vents added to our basement, so they added one more vent that pushed out and then did one more intake. As I recall, it was my first time using them. I'd probably give them just a straight A.”