Precision Plumbing Heating Cooling
5th year as a Best Pick
Best Pick 2017
certified company
Based on 700+ Surveys
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Precision Plumbing Heating Cooling has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"Precision offers world-class service; anything less is unacceptable. We hire only the best technicians who are willing and able to provide this level of service. Very few are able to meet our standards, so you can be assured the best experience when you have service needs. Our goal is simple: to make every customer a raving fan of ours."

Matt Morse | President
Company Information
Services Offered
Precision Plumbing Heating Cooling services, repairs, and installs residential HVAC equipment, air purifiers, and humidifier systems. The company also offers a full range of plumbing services.
Precision offers warranties on all workmanship and extended equipment protection through service agreement memberships.
Company History
Precision Plumbing Heating Cooling was founded in 1992 by owner Matt Morse, who continues to oversee company management.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug screenings. The company states that employees receive frequent and ongoing training.
Additional Information
Precision services all brands of equipment and supplies Lennox and Aire-Flo products. The company provides 24/7 emergency service.
Areas Served
Southwest Chicago Suburbs, Western Chicago Suburbs

“I've been using Precision Plumbing for years. Everyone I have dealt with is professional, knowledgeable, and friendly. I couldn't ask for anything more.”

“We are very pleased with their work. The men that did the work were very nice, and we would recommend them and use them again—A.”

“Precision was excellent. I'd highly recommend this company.”

“The technician was very professional, went above expectations, gave great advice, and helped with great tips inside the house.”

“Professional service rendered by the team. Would definitely recommend—A.”

“Great service, right on time, timely execution, and knowledgeable technicians—A+.”

“Great work.”

“Very good excellent experience.”

“Excellent service, very professional, polite, respectful of our home. highly recommend”

“Overall a good experience.”

“Service is excellent.”

“Only good things to say about the service.”

“Precision Plumbing, Heating & Cooling put in a new air conditioning unit. They were friendly and punctual. They get an A for their excellent work.”

“Their customer service was good. They did a furnace for me, and I would absolutely recommend them. I'd say they're an A-rate company.”

“They did some repairs on my air conditioner. They're very friendly. Their technician was very good and very knowledgeable. They were on time, so they were very good. I would grade them with an A.”

“I had questions, and the people from Precision Plumbing, Heating & Cooling answered them. They're just very nice. They did two jobs. They inspected the furnace because it was making noise. It ended up having to be replaced. We had that replaced, and we had an air conditioner installed. Everything still is in place. They get an A rating from me.”

“The service was good. He was on time. Overall, I was very pleased. It was a maintenance checkup for the air conditioning. I have a contract with them for maintenance. I've been with Precision Plumbing, Heating & Cooling for about a year, and I'm happy so far. They deserve an A.”

“It was good. Precision Plumbing, Heating & Cooling did the job, and everything is working good, so I'm satisfied. They did the furnace and the air conditioner. They came back in maybe April or May to turn the air conditioning on. Everything is working fine. I'd used them once before for something, and it was good, so I called them back. I had no complaints.”

“They were very punctual, they explained everything very well, and I had good, quality service. We had no heat, and they fixed our heat. It was a repair. They did an A-grade job.”

“They were always very professional and always on time. They are doing a good job. In April, they came to install the humidifier, and last time, they came over to do the air conditioning tune-up. I would give them an A—I don't have any complaints.”

“Precision Plumbing, Heating & Cooling did some heating and air conditioning work. Their customer service was expedient, timely, and pleasant. I would grade them A.”

“They were just out here. It was an air conditioning start-up, and everything went fine.”

“That may have just been a regular service call. They just put in a new air conditioner over the weekend for us. The customer service was good. The techs were very good, and the person in the office who let us know when they were coming and when to expect them was very prompt as well. For their service, I would say Precision Plumbing, Heating & Cooling is an A company.”

“They did heating and air for me. They were good. I'll give them an A.”

“If I remember correctly, Precision Plumbing, Heating & Cooling was the company with the air conditioner. They were checking on our heater. That was the first time I used them. Their customer service was very good. I'd say they're an A-grade company.”

“They worked on the air conditioning system. The customer service is really great. They call, they double-check to make sure the appointment time is right, and they call before they come. They come right on time. It was great. They did some other work for us with a hot water heater, so I used them multiple times. They get an A grade from me.”

“I liked that the people from Precision Plumbing, Heating & Cooling seemed credible, and they didn't try to aggressively upsell. They installed the new furnace and air conditioning, and I don't have any problems. They were all done in the same day. I would give them an A grade.”

“Precision Plumbing, Heating & Cooling put in a heater, and it was amazing. They did a wonderful job, and the workers were excellent. They were efficient, quick, polite, and courteous, and they all did a nice job. They get an A because they did fantastic.”

“The servicemen were very professional, and they did an excellent job. I've recommended them to several friends, and I would use them over and over again. Initially, they came to check the furnace, and then they had a new furnace and air conditioner installed. They're a grade-A company.”

“Precision put in a new heater for us, and they were great. Their customer service was excellent. They were punctual and friendly, and I would give them all high reviews. I'd rate them as an A+.”

“They put an air conditioner in, and their customer service was excellent. Everything was very, very good—A+.”

“My husband was perfectly satisfied with Precision Plumbing. They installed a new furnace, and it worked well. As I recall, it was only one young man who did the work, and he was personable and nice. I'd give them the top grade, an A+, because I don't have any complaints.”

“Everything about Precision was great. This was my first time using them, and they were wonderful. Based on my experience, I would definitely have them in my home again. They're an A+.”

“Precision Plumbing's quality was good. Our old A/C and furnace weren't working, so we bought new ones from them. Everything held up through the winter. I would give them an A.”

“They did heating work for me. The guy was really friendly and knew what he was doing. The quality of work was good, and I would certainly use them again. I had no issues at all, so I'd go with an A+ rating for them.”

“Precision Plumbing was timely, they fixed everything, and they did a great job. They did some plumbing work and furnace work. The workers were very nice and very knowledgeable. I would use the company again, and I would give them an A+.”

“They were very good, and we were happy with them. They seem to be pretty good people. Now, they're checking on our air conditioner, with the Freon and all that. Unfortunately, our furnace broke down in the wintertime, but it was older, so they put a new one in. They seemed to do a good job, and they were polite and courteous. I'd give them an A+.”

“Precision was very thorough and very professional—they did a great job, and I had no problems with them. They did my air conditioning in the spring, my heating in the fall, and my plumbing about a month ago. I would give them an A+ rating.”

“I had a furnace replaced by them. I liked that they were very responsive. It happened to be a brutal cold spell—I think it was somewhere around -20 degrees out when my furnace gave way—and the guy came out at 1:00 a.m. and breathed life into it until we could get a new furnace. I chose them because they were the ones that answered the phone and came out here in the middle of the night. I'd use them again, and I'd give them an A+ rating.”

“What made Precision Plumbing an easy company to work with was that they were very accommodating. They were very reassuring, and they knew what they were doing. I was very happy with the results. One year, they put in a hot water heater for me, and the next year, they put in a furnace. They're A+.”

“They arrived on time, they fixed what needed to be fixed on my furnace, and they were gone—it has worked ever since, and that makes me happy. I wasn't here when the workers came, but they were good. I would give them an A+.”

“My heater wasn't working, so they changed something inside the heater. I would use them again. On a grading scale, they're a ten. I would give them an A+ rating.”

“I liked the efficient way everybody worked and how quick, helpful, and polite everyone was. I would say they're an A+.”

“Precision Plumbing was friendly and clean. They did the furnace, air conditioner, sump pump, and water heater. This was my first time using them, and I would use them again if I needed additional work. They're a grade-A company.”

“Precision Plumbing did the air conditioner or they did a new thermostat. I have no complaints—everything was fine.”

“I like Precision because they were on time and got the job done. The unit went out on one of the hottest days of the year, and I was looking for someone to come out. They installed a new heating and cooling system. There were a couple of issues with the equipment, but they got right back and took care of it. I have had no problems with them at all. I would give them an A rating across the board. I was pleased.”

“I liked that they were able to do the work very quickly. I had a furnace go out in the winter, and they were able to replace it the next day. They responded to my request immediately. I would give them an A rating because there was no need for any follow-up services.”

“There was no drama with Precision. They were quick and got it done. They had to replace a part on my furnace. They responded to my request within a half an hour—it was that quick. They were very respectful of my home, and I would absolutely use them again if needed. I would give them an A grade, and I would tell others that I would recommend them.”

“What was good about my experience with Precision Plumbing was the actual service technician that did the job. They did service on my air conditioning and furnace for me. The time frame in which they finished the work was within the time frame that they mentioned, so there were no problems. I would use them again if I needed more work.”

“What I liked about Precision Plumbing's service was it was very, very communicative. He kind of told us what was good about what we had and what was bad. He didn't really try to sell us anything, just told us how to maintain it ourselves and what to look for in systems. He was very professional. I've got these guys on a recurring service. They come in the winter and tune up the heater, and then in the spring, they do the air conditioning. I've been using them for about a year. I found out about their service because we had them when our furnace wasn't working—it was in the middle of winter, and they were the people that could come out to us. They were pretty good then, and we've been using them ever since. I find them to be very respectful of my home; they put on those foot covers every time they came in and out of the house. I would give them an A. They're good at what they do, and I think the guys are good.”

“We've lived here for 25 years, and we've gone through a variety of plumbers. We just happened to come across Precision because we were desperate with an outage and a flooding basement, and they came immediately. We subsequently had a furnace replaced by them, so they've been back now twice. I like the level of intelligence of their employees, and their communication skills are really good. I would give them an A grade with no complaints.”

“We have had Precision Plumbing out a couple of times. If I needed anything done, I would give them a call again. The people are responsive about getting somebody out when you have a problem, and then the people that they send out seem knowledgeable and easy to work with. The last thing that they did was the air conditioning work. I would give them an A.”

“Precision did a good job for me. The person they sent was polite, he was in and out of here, and he sounded like he knew what he was talking about.”

“They did a good job, and the technician was efficient. They were running a little bit later than they anticipated, but they called me, they gave me a couple of options, and ultimately, they were able to come later that day. The main thing was that they stayed in contact with me all along, so that I could decide whether or not we were going to do it another day or whatever. That is huge. I would give them an A rating.”

“I was elated with Precision Plumbing. One of the pipes in my air conditioner messed up, so he replaced it, and it has been good. I chose them because they made calls on Saturday and Sunday. He came on a Sunday, and I was very pleased. The quality of work was fine. I would recommend them to other people and tell them to expect prompt service, because he was right on schedule. As matter of fact, I was going to give them a call in a couple of weeks for them to come out and service my air conditioning for the summer. I would give them an A rating. I was so happy with them.”

“Precision Plumbing, Heating & Cooling was fantastic. They came and worked on our heater. They were exceptional in all areas, and I would give them an A+.”

“Precision Plumbing, Heating & Cooling was very professional, very courteous, and very helpful. They installed a zone system, a new furnace, and a humidifier system. You get a high level of service with them. They're an A+ company.”

“The work that Precision did was wonderful, and they have very good, quality products. The technicians are very knowledgeable and do their work efficiently. I appreciated them coming to the house, and they can be relied upon to come as quickly as possible. They deserve an A+.”

“They put in a furnace, and the work was excellent. They're A+.”

“Precision Plumbing, Heating & Cooling did a fantastic job; I have no issues. That was my first time using the company, but I would use them in the future. They did excellent work. It was A+.”

“This company just did some air conditioning and heating stuff for me, and the quality of the work that they did was excellent. There was one worker, and he was terrific. Their customer service was very good. I would rate them as an A+ because they are a good company.”

“They were timely and efficient. I think they fixed the air conditioner, and everything's held up just fine. The time frame was perfect. The workers who came out were very nice, and their customer service was fine. I would grade them an A+.”

“I think the guy who came to our house—the guy's name was Jim Hamilton—did an excellent job when he was here. He solved our problem, and he did it quickly. He was polite, efficient, engaging, and certainly honest. I would completely give this company an A+ rating.”

“The guy who came out from Precision—I think his name was Kevin—was just a gentleman. I couldn't say enough nice things about him. They cleaned up properly after themselves. That was my first time using them, and I'd say they were an A+. That grade's based on the technician who came out there; he was just fantastic.”

“We've had this company come out several times, and they've always done excellently. They replaced our furnace and our air conditioning, and they handled the disposal. We renovated our kitchen, and they helped with that. They've come out numerous times for power routing, and they've always come really fast and been in and out. I would give the company an A+ grade.”

“They came in and did a check of our air conditioning unit to make sure everything was running well; it was a general checkup that we have every six months. The young man was very professional, knew what he was doing, and took care of everything—those things are important. He finished the work in a reasonable amount of time. The customer service was excellent, and I would use the company again; I've been using them for a couple years now. I'd give them an A+.”

“The last thing Precision did was the routine check on a system we have installed. The technician and his work quality were good. It's definitely worth checking them out. I'd give them an A+ for the last piece of work they did.”

“They did a very good job. The service person was very good. He came out, explained, and was able to fix the problem. I'd grade them an A+.”

“The guys from this company were really honest, very thorough, and clean, and they finished the work within a reasonable amount of time. This was my second or third time using them. I would give them an A+.”

“They replaced our heater and our air conditioner. I liked the sales guy who came out and the follow-up that they put in with all of us—keeping us in the loop about when they were coming by and things like that. The workers were really good. They were done with the work when they said they'd be done, and they did a good job. We'd recommend this company to people. They deserve an A+.”

“I was very pleased with the work that I had done on my furnace by Precision Plumbing, Heating & Cooling. I would use the company again. Their customer service was fine, and I haven't had any problems with them. The people who came out to do work and the personnel I talked to when I made some inquiries in the office seemed to be very efficient. I just don't have anything negative to say about this company, so I'd give them the A+.”

“I thought they were great. The job they did for me was very thorough. It was the second time they've been back to the house; they were servicing our air conditioner. They just started servicing it on a regular basis. They came to the house to install plumbing the first time; they put in a sump pump. They do their work in a timely fashion. I would rate them as an A+.”

“They replaced our heater and air conditioner, and the quality of the work was very good. I would use them again. I'd go with an A+ for this company. I would tell a friend or relative that I had a good experience with them, and they should give them a try.”

“They did very good work for me. The last thing they did was my air conditioning, and it was a very good, positive experience. I liked their workmanship and the way they talk to you. The workers were very good, and their customer service is fine. They deserve an A+.”

“Precision Plumbing, Heating & Cooling did a good job. They were thorough and professional, and they did a very good job. The time frame was good, too. I would give them an A grade.”

“It was timely service, and it solved the problem. As soon as they left, our air conditioning and everything was fixed just as it was even before it broke down—so far, so good. I would say that I've been using this company for about four years, and they've earned an A.”

“It's been a while since I've used Precision, but I think if we needed them, we would use them again. They definitely cleaned up after themselves. I'd probably grade them as an A.”

“We had a good experience with Precision Plumbing, Heating & Cooling. Everything was fine, and I would call them in the future. I would give them an A rating.”

“We have used Precision before, and they have earned our repeat business because they do good work. There is no cleanup for me to do; they take care of everything. I'd give them the A.”

“The work that this company did has held up well, and they cleaned up after themselves. I would rate them as an A. I would use them again in the future.”

“The problem was fixed quickly and correctly. My furnace wasn't functioning, and there was a part that was replaced. It was actually over the winter when this happened, so it was nice to have heat back. The time frame the work was finished in seemed to be adequate, and their cleanup was very good. They earned an A.”

“I had them work on the furnace a year ago in the fall. It was the first time I used this company, and the guy was really good; I think I even wound up getting a service contract. I had a pretty good connection with the technician. I thought he took care of me well, and as a matter of fact, I think I got a service contract on our furnace and maybe our air conditioning system; it was a good response. The work has held up well. He just did a simple cleaning check on our furnace, and he replaced an electric air filter. Everything went well. I would give them an A. They seemed to have a very good customer service orientation.”

“They fixed our problem, so it was fine. We were satisfied with the service from Precision Plumbing, Heating & Cooling.”

“We had a good experience with no problems. They actually did both HVAC and plumbing work for me. This is a company I would consider using in the future if another problem arose. My wife and I have both been happy with the work that we've had from them. We got one of those mailer things because they came out and cleaned the furnace and everything. They did duct cleaning work, and then we went ahead and had them do the cleaning on the furnace. Then, we had a water heater problem, so we had them go ahead and change the water heater; they updated the valves and stuff to meet the current code. It was an electric ignition furnace, and we wanted to get it cleaned. We usually get it done once a year. The company deserves an A.”

“Everything with Precision was fine. It was a furnace issue. The quality of the work was good. It was just one worker, and he was very knowledgeable and pretty quick. I would use the company again. I'd say the experience was an A.”

“They were friendly, quick, and knowledgeable when they did an air conditioning repair. The time frame was good, and the workers were very nice. I've used their services two or three times, I believe. They're reliable, fast, and friendly, and I would give them an A grade.”

“I liked the information that they gave me and the timeliness of their service. They did heating for me; they came and fixed the furnace. Everything has held up fine so far. I ended up buying a new furnace. They were an A—very good.”

“Precision Plumbing, Heating & Cooling did a nice job. I've had work done by them for years; they come out on a regular basis. The people who do the work are very thorough, and I would give them an A-.”

“We had just an excellent, wonderful experience. Actually, we used them over at my mother's house, and then used them over at our house, so it was twofold. They did work on my heating and cooling system; my mother's work was plumbing. I would tell my neighbors to expect total professionalism from their technicians and quick, expedient service. The company deserves an A+.”

“I thought Precision did very good work for me. They showed up on time and completed it for the quoted price. Their customer service was good, too. When I called to make the appointment, they pulled up a history of my previous calls right away. I will continue to use their services. I would give them an A+.”

“They worked OK with me. They did what they said they were going to do at the price they said they were going to do it at. They've done several things for me. This time, they fixed my air conditioner, and it's working fine—blowing cold air. The workers who came out were good. I'd give them an A+.”

“I would give Precision an A+. I have written and commented about work that they've done, and I've really been extremely happy with the quality of the work. When the person didn't know what to do, he called in somebody else and made sure the right thing got done—that's what I value. I don't expect perfection out of everybody in terms of knowing everything, but when they don't know something, they're smart enough to call somebody else in who does and get the right job done the first time. So I feel good. I have called them multiple times because they've done quality work for us multiple times.”

“The guy from Precision Plumbing was very courteous and professional, and he did a fantastic job. The company installed a brand-new air conditioner and furnace and addressed a plumbing issue with the toilet. I've used them a number of times; their workmanship and professionalism have earned my repeat business. I'd give them an A+ grade.”

“Precision installed a new furnace and an air conditioner. The technicians I encountered were all incredibly friendly and helpful, and they were really knowledgeable. They took care of the cleanup, too. I felt very comfortable having them in my home.”

“They're terrific. Last time, they did maintenance on our A/C. They're prompt, their people are very friendly, and they only do the work they need to do. They're just great. We've probably been using them for six or seven years. They would be an A+ company.”

“They were great. More than helpful—they were superior. I would give them an A+.”

“We've worked with them for years, and we have always had a good response. Never had a problem. Their people are well trained, polite, personable—we're thrilled with them. I think they did some kind of maintenance check most recently, and they also put in an air conditioner. They did fabulous—A+.”

“They did work a couple of weeks ago, and they were just here today, too. My experience with them has been excellent. They just did some basic HVAC work. The techs were excellent. They stuck to the estimate that they gave me. I like their honesty.”

“It was a good experience using Precision. They were excellent, absolutely excellent.”

“Within just a few hours, they had it all fixed before we had our party that night. We were desperate, and they were really quick. They were awesome—I really can't say enough about them.”