McHenry Heating & Air, Inc.
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 323 Surveys
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McHenry Heating & Air, Inc. has received 5 out of 5 stars (A-rating) based on 323 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"We're a family-operated business that strives to provide a helpful, friendly environment for our clients while giving back to the surrounding communities. We are honest, and we stand by the quality of our work 24 hours a day, 7 days a week."

Matt Rogulic | President
Company Information
Services Offered
McHenry Heating & Air offers residential and commercial HVAC services 24 hours a day. The company specializes in boilers, water heaters, high-efficiency heating and air conditioning products, and indoor air quality solutions.
Warranty
McHenry offers parts-and-labor warranties of up to ten years on high-efficiency systems.
Company History
The local, family-owned-and-operated company was founded by Matt Rogulic in 1999.
Distinctions
The company is a Trane Comfort Specialist and earned Trane's Distinguished Dealer Award from 2009 to 2015. McHenry employs NATE-certified technicians.
Additional Information
McHenry carries Trane standard, high-efficiency, and hybrid systems; A.O. Smith high-efficiency water heaters; Weil-McLain standard and high-efficiency boilers; and products by Aprilaire, Honeywell, and many more national brands.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Russell and Robert came to clean my furnace before upcoming heating season. They were just a pleasure to do business with. They were courteous, pleasant to talk with and cleaned up after the service call. They are just fine representatives of McHenry Heating. I have never had a problem with this company from the office staff to the techs who come to the house. I am very pleased with this company. I normally don't give high marks because no one is perfect, but this company is right up there and I think one of the best. I have also recommended them on several occasions, as they were recommended to me.”

“Great professional organization, highly recommended.”

“Great people, great service, great company!!”

“Excellent.”

“Great job!”

“Their work was done in a professional and friendly way. All my questions were answered and explained in a professional way.”

“I have used their services for 20+ years and have never been dissatisfied.”

“Very professional and personable.”

“I was very pleased with the service I received as they put in a new air conditioner and furnace. They explained all the new equipment to me. Very happy with them!”

“Have had their service for years. For regular service or emergency calls they have always been prompt and have done the service well. Would not think of having anyone else.”

“McHenry Heating & Air checked the furnace for the yearly checkup and cleaning. The technician who did it explained everything and informed me of what was going on. I'd give them an A+, and I would definitely recommend them.”

“I'm very happy with them. I'd give them an A+. They did some excavating and a heating system in my house. They showed up when they were supposed to and did what they were supposed to. They called me to make sure I was happy with the work.”

“They were very helpful. The water heaters weren't working, so they came down and diagnosed the problem. They fixed them up. The tech was very personable. He knew what he was doing, and he explained everything to me throughout the process. He told me how to do some things in case this were to ever happen again. I'd give McHenry an A+ rating.”

“They did my furnace, cleaning, and air conditioning servicing. They were on time and professional. They did the work quickly. I'd give them an A+.”

“They were professional and knew how to do their job. I'd give them an A.”

“I needed some repair work on my furnace. They appeared to be upfront and honest about the problem. They were friendly and clear in their communication. I'd rate them as an A.”

“They replaced a couple of valves on my heating system. The technician was a nice guy, and he solved the issue I had. I'd give them an A.”

“They fixed a heating unit. They arrived on time and fixed it. I'd grade them as an A. They're good.”

“They repaired my furnace. They showed up and fixed it. It was all good. I'd give them an A.”

“They're great. They installed a brand new heating system for me, and they came back this year to make sure it was ready for winter. They kept me very well informed. They were on time. They worked above and beyond to get this heater in because I had no heat in the middle of winter. They deserve an A. I recommend them all the time.”

“Everything's excellent. I had no problems. They did the job they were supposed to do, they were on time, and everything was done properly. They weren't even here for half an hour. They worked on my hot water heater. I chose them because they installed the hot water heater. They were an A to me.”

“McHenry Heating & Air does excellent work that they stand behind.”

“They were the only ones who answered at the time. I called some other companies, but nobody answered. I think they came and looked at my water heater because I didn't know what was going on at the time. The guy came and found the problem. The heater was under warranty, so he had to order the new parts. It's been mostly fine ever since. I would say it was excellent.”

“They maintain our HVAC. They've been quite reliable, and they do good work. They're a pretty decent company to work with. They take care of the furnaces and air conditioning. They did not do the original installation, but they've done a couple of replacement pieces. I would rate them as excellent—McHenry Heating & Air is an A-grade company.”

“I had them out to check on my air conditioning. I would give them an A+.”

“We had an emergency, and they showed up promptly after our call. We had a major leak going on with our hot water heater. The person who came was absolutely able to assess the problem and fix it on that first visit. They explained what had gone wrong and told us about some preventive things we could do, and then they took the time to look at some other things going on with our heating system. Overall, it was just a very good experience. We are completely satisfied with their service and have not had any problems as a result since. I would absolutely recommend them. They get an A+ from me.”

“I had a starter for my unit that broke, and they were able to identify and take care of it quickly. They do stuff for my work, too. They're great either way. I like that they're very professional. They were honest about what needed to be done. Unfortunately, I've come across people in this industry who want you to do this and that, and I'm like, 'Do I really need that?' So, I like that they're honest. McHenry Heating & Air is A+.”

“Our furnace quit working, so they came out and made it work again. They're very prompt—they come out almost immediately after you call them. I have never had any disappointing experiences with them. They quote you a price, and that's what it is. They are quick to get out and fix the problem, and they're very polite and do as much as they can to help you. They're A+.”

“They were here when they were supposed to be here, and they did what they said they were going to do. There was nothing negative. They just did a furnace cleaning. They've come out for the last couple of years, and they get an A grade from me.”

“McHenry Heating & Air was very professional and very timely, and they did a great job. They did the replacement of a heat exchanger in my furnace. They did it quickly and professionally, and everything worked well. I believe they were purchased by the company that initially installed the furnace for me. I'd give them an A.”

“I didn't have a big experience—they just came, eradicated the problem, and left. It was positive. They had to evaluate the condition of the heater. I would give them a good grade. They're good.”

“They came out when I needed them to. They diagnosed that our heater was bad and that we needed a new one. I would give McHenry Heating & Air an A grade.”

“I was in another state, and they actually took care of the work for me over the phone—it was great. They did some work for me regarding the fireplace so that I could sell the house, and then they took care of some work that was required once we sold the house. The buyer came back and asked me to fix a couple of things, and McHenry performed the work on the furnace and air conditioning. I'd rate them as an A.”

“Their installers were very friendly, and they did a great job. They replaced a furnace and air conditioner. I would give them an A.”

“He was very polite, and he knew what he was doing. He worked on our boiler. There are not a lot of people who do that, but he repaired it and did some upgrades for us. They get an A grade from me.”

“I use McHenry all the time when I need something. They seem to come out right away, and they get done right away, so it works out really well for me. I've got different places, and they come and do stuff for me. A couple of weeks ago, they did a bunch of work on the house for me. I'm selling the house, and I had them go through the air conditioning. I've used them for years. They're an A-grade company. I'm very happy with them.”

“They did a good job. The person was very thorough, and they did a good job. The previous humidifier wasn't working, so they installed one.”

“Everything works fine. They fixed a thermostat on a hot water heater. It took about half an hour. The hot water heater manufacturer suggested I do it myself, but I can't reach down there. I would give McHenry Heating & Air an A grade.”

“They came in and did the job, and I was happy. They put in a furnace. I didn't have any issues with it. I chose them because they sold a certain brand. I'd give them an A.”

“McHenry Heating & Air did awesome. The two guys who came out were totally professional, nice, and friendly. I couldn't have asked for a better service. They put in a new furnace and air conditioning system. They're A+.”

“I refer McHenry Heating & Air to a lot of people. They were honest, they were thorough, and they were informative. They helped me to fix problems I had—it was a wonderful, wonderful experience. They cleaned something out of our water heater, and then I had another question, and he spent some time and helped me without even batting an eye. I would give them an A.”

“They do great work. They show up when they say they're going to show up, and they're very professional. They worked for me for my businesses and my home, and they do a good job. They've replaced water heaters and a furnace for me—A+.”

“I've always had pleasant services with McHenry Heating & Air. They know about my system, and they always take care of me. The last time I used them was for a maintenance check up call. The time frame was excellent. The workers were very pleasant. I would tell others that they do a great job. I would give them the best score, an A+.”

“The technician with McHenry Heating & Air was extremely knowledgeable and on time. They honored my warranty with Trane, and they were the type of company that knows what it's doing. I would absolutely use this company again. Everything has held up perfectly. They did clean up behind themselves. They finished the work in a reasonable amount of time. I would grade them an A+.”

“They were great. They were perfect and nice. They did a great job and were timely. I have no complaints. They put in a water heater and a furnace. I was renting at the time and had to go through the landlord, and they were professional about that. I would give them an A+.”

“McHenry Heating & Air was able to come in quickly and did the work perfect the first time. They worked on the heater. The technician's quality of work was 10 out of 10. The communication level was absolutely perfect. This was the first time using them. I would recommend them to family and friends. I would tell others about their quality and customer service. They got it right on the first time. I would give them an A+ rating.”

“McHenry Heating & Air did everything we asked. They completely installed a brand-new furnace and air conditioner system, which included ductwork. The crew was excellent. The customer service stood out. The quality of work was excellent. This was my first time using them. I chose them because of referrals from contractor. I would recommend them to a friend or family member and tell them about the company's responsiveness. I had other contractors that wouldn't respond when I called. I would give them an A+.”

“McHenry Heating & Air was excellent. They were on time, and the price was the same as they quoted. They were clean and courteous. They did an air conditioner and furnace. Everything has held up well. It took them five to six hours, and it was within the time frame they told me. The customer service was very good. This was the first time that I used them. I got three quotes from different companies. I chose McHenry because their salesman, who was the only one who actually measured my house's square footage to make sure I was getting the right equipment. I would use them again. I'd give them an A+ rating.”

“The McHenry Heating & Air guy did a good job and knew what he was doing. When they were out here, they did a whole cleaning and overall inspection. The technicians' performance was excellent. The overall quality was also excellent. It was my first time using the company. There was something going on with my furnace—it was New Year's Eve and they were open, so I went back to them. I would recommend them to others and tell them that they did a very good job. I'd give them an A+.”

“It was easy to talk to them, and it was simple to get questions answered. They were speaking in laymen terms and were brutally honest with me as far as saying the furnace was not the problem. It did not have to be replaced. We went with an alternative route that was less expensive, so I thought that was admirable as well. When they were out here, they put in an additional cold air return that went from the furnace and up to the second level through one of the walls. It balanced out the intake and outtake of the equation thing he came up with. Everything was perfect. The technician was absolutely clean, courteous, and friendly. It was my first time using the company, and I would use them again. I would give them an A.”

“McHenry Heating & Air were very efficient. They were here when they said they were going to be. They kept everything in good order, cleaned up everything, and they're really great people to work with. If you have any questions, they're always willing to go the extra mile. I had to have a new furnace put in back in February when we were having that terribly cold weather. They were fantastic with how they were able to get everything done as quickly as they could. I was really pleased with how everything went. I would grade them an as A.”

“We were quite satisfied with McHenry Heating & Air's work. They come out twice a year, for an annual check for the air conditioning and the furnace. We've had them two or three times. We have no complaints whatsoever with them. The technicians were two different men. The last two were both very nice, very knowledgeable, and very polite. We're quite satisfied with them.”

“They are always on time and do good work. They've installed a new boiler system, air conditioning system, and a new water heater. I had a pipe burst on my radiator, and they repaired it. I heard about their services through a friend. They are always there, and they are reliable and trustworthy. I would give them an A+.”

“What I liked about McHenry's service was that they came out at a very early hour in the morning. The person that came out was very knowledgeable. They fixed our problems very quickly. They fixed a furnace that had a faulty fuse on it. I've had no problems since then. I would give them an A+.”

“At the beginning of the winter, my son's family had problems with his furnace, and I had to go and bail them out. McHenry Heating & Air was good. They were very good. They got there in a timely manner. We had to change out the furnace. It was kind of problematic, but everything that company did for us was fine. It was a one-time job—they changed out the furnace and we were done. The workers were good and very competent. They deserve an A+”

“I think the owner is a great person to be associated with. He stands behind his product, and he has come out here himself along with the workers. So, McHenry Heating & Air is a great outfit to be associated with. They put in a water heater for me and also put in a boiler for me. The water heater was a tankless one and what was special about this was they took it from my upstairs of my ranch home and put it in my crawlspace. That in itself was a very good feat. I always wanted to do that, and they made it possible. It's a very, very good outfit. I have no issues with it at all. They stand right behind their product, and I can't say enough good things about them. They did a good job. I'd give them an A+.”

“McHenry Heating was on time and did what they said they were going to do for the price that they said they were going to do it for. They fixed a part on the computer board in my furnace. I would give the company an A+.”

“What I liked about McHenry Heating & Air's services was that they were prompt, very informative, and thorough. We bought a condo and had them check out our furnace and air conditioning, to make sure everything was in working order. They returned our call in a timely fashion. I would definitely give them an A+.”

“McHenry Heating is very professional. They came to do an installation. It was my first time using them, and I would use them again. They were respectful of my home. I would give them an A+.”

“McHenry Heating & Air was fast and convenient. Our equipment went out, and they replaced it and made it work. I'd give them an A+.”

“What I liked about McHenry Heating & Air's services was that the technician got here close to the time he said he was going to be here. He came out and was very knowledgeable. He analyzed the problem. I was having a problem with my furnace, and they came out and replaced the main control board. I would give them a grade of A+.”

“McHenry Heating & Air was prompt. They fixed what needed to be done. They were very economical, punctual, and knowledgeable. They repaired my heating system. This was my first time using them. I would definitely use them again. They were very respectful of my home. I would give them an A+ rating. I would tell others that they do good work, and we appreciated what they did. I would recommend them to others.”

“They were quick to get the job done, and they were friendly. They cleaned up after themselves and had good service. They installed a furnace and air conditioner for me. The time frame was very good. I would use them again. I would rate them as an A+.”

“I like McHenry because they were on time. They gave me an estimate before they started the work and did everything they promised to do. They serviced my air conditioner and heater. Everything is working good. I've worked with them before over the past few years. I would give them an A+.”

“The service people were very nice and thorough. When I had questions, they took the time to explain them to me. If there was something I needed to get done, they let me know. The last time they were here, they serviced my air conditioner and furnace. I would give them an A+.”

“They were reliable. They installed a furnace and maintained it for me. They show up on time for me. I would recommend them. I would give them an A+ grade.”

“They were honest with what they did. Some other companies try to upcharge you for stuff you don't need. They didn't. They kept it to what the actual problem was. There was a switch that was the problem. They had all the parts they needed to repair for my service. I'd give them an A+.”

“The McHenry technicians were nice and polite. They educate you. I didn't feel they were taking me for my money. They came out twice—once for my furnace that they cleaned, and the other one was for my air conditioner. We used them about ten years ago. They are honest and dependable. I would rate them as an A+.”

“What I liked about McHenry Heating & Air's services was that they were fast and fair. They cleaned out all my air ducts. The furnace wasn't firing up, so they replaced an igniter on it. Everything is holding up. I have no problems. I would give them an A+ for their service.”

“McHenry Heating and Air was nice and thorough. I like them. They installed new furnaces in our home. Everything has been holding up fine. I'd give them an A+.”

“The technician came in here and diagnosed the problem in five minutes, whereas two other companies never figured it out. McHenry Heating has done a lot. They've fixed all the boilers for in-floor heating, straightened out the air conditioners and heating units, and replaced the humidifiers. It was my first time using their services. I would absolutely use them again, and I found them very reliable. They were respectful of my surroundings. I would give them an A+ grade.”

“I liked their quality of the service. They installed all my air conditioners in my two properties. I am using them again. In fact, I have an appointment with them tomorrow. I would recommend others to use them. We use them for both business and residential. I would give them an A+.”

“McHenry Heating & Air was very flexible with timing, and they came to the house right away. My furnace went out, and they were able to restore service to it. The technician was fine. The quality of work was fine. The customer service was very good. This was the first time I used them. Honestly, I chose them, because they had previously serviced that furnace. We just moved into the house, and I saw their sticker on the furnace downstairs. I would recommend them. I would tell others about their quality of work, flexibility, scheduling, and the customer service. I would give them an A+ rating.”

“McHenry Heating & Air is a great company. I had them do work on the furnace and air conditioner. They are great people. They are courteous and friendly. They responded when our air conditioner was down, and they came out right away to fix that. I scheduled an appointment for the furnace, and they suggested things that I might need, but not desperately, if I didn't have the money at the time. They were honest, sincere, and helpful. They did a good job. The technicians were clean, courteous, and helpful with everything. They cleaned up so that you couldn't even tell that they were there. I have been using them for probably five years. I would give the company an A+ rating.”

“I liked McHenry Heating & Air's efficiency. They do a great job. They installed a new air conditioner. I would recommend them. They're responsive, they clearly know their business, and they are customer-oriented. They are not intrusive, and they do their work quickly. I still use their services. I would give them an A+.”

“McHenry Heating & Air came at their appointment time, and they know their equipment. They did a clean and check. This wasn't my first time using them, and I've continued using them. I tried to get people to install the new furnace, and they were the only ones who came through for me. I definitely would recommend them. I would tell others that they are satisfactory, knowledgeable, and connected. I like their warranty work, their quality of work, and their friendliness of work. They were on time. I had a good experience. I would give McHenry an A+.”

“McHenry Heating & Air was cordial, courteous, and professional. Their quality of work was good. Everything has held up. Their technicians were very professional and cleaned up after themselves. They were recommended to me, and I have been using them for a couple years. I would give them an A+.”

“We had McHenry Heating & Air out to service the furnace. They have everything cleaned and checked out. They were on time, they did the work, they had a friendly service, and they did a good job. The quality of work was good. Everything has held up great. I would use them again. The technicians were respectful, very neat, organized, and very nice. The customer service was very friendly and very informative. They were able to answer my questions, and the servicing was great with them. It took them about half an hour to complete the job. I heard about them through family. I would recommend them to others. I'd give them an A+.”

“McHenry Heating & Air fixed my heater. When it was below zero degrees, my heater went out. So, they replaced whatever part needed to be replaced. The technicians were good. I am still happy with the work. He did it quickly. The communication was good. This was my first time using them. I chose them because they were local. I would recommend them to others. I would tell others that they are local. I would use them again. I would give them an A+.”

“McHenry Heating & Air did good work and had a friendly service. They put in a humidifier for us. The technician was very good, very nice. What stood out about the service was his knowledge. After he was finished, he went over all the details of what we needed to do to maintain the system. The customer service was very good. This was my first time using them. I chose them because I did my homework. I had various quotes, I felt very comfortable with the information I found out about McHenry. I would recommend them to others. I was very pleased with the professionalism, the service, and the product that they installed. They installed it well. They didn't have to come back and everything was done, a one-time deal. I was very satisfied. I would give them an A+ rating. The quality and the service was good.”

“McHenry Heating & Air has been doing work for me for 12 years, and they are the best. I would absolutely recommend them. They did a master job for me—three heaters and two air conditioning units—and they did spectacular work. They're A+.”

“They did an excellent job. They took care of me, and everything has held up great. Their technicians were polite and knowledgeable, and their customer service was fantastic—A+.”

“McHenry replaced my furnace, air conditioner, and home humidifier. They were thorough and sincere—extremely customer oriented. I would give them an A+.”

“They installed two furnaces in two different homes, and their cleanup was perfect. They're a very solid, good company, and they did a good job for us. I would recommend them.”

“They did a terrific job. They were very professional, unlike a lot of other places I've dealt with. They did a good job. They were very thorough, which is the best quality I could ask for. I was also impressed with their neatness and good service. It was excellent. They installed a whole new heating and air conditioning system. Their neatness was unbelievable. I can't really think of many firms that deserve an A+, but I think they do.”

“They were fantastic and very thorough. They came in and got the job done, they came when they said they were going to be there, and it all worked out well. I've had them twice just recently. They fixed my furnace the first time, and then the second time they came and fixed my air conditioner. So far, the quality of their work is excellent. Their cleanup and customer service are excellent too. I would give them an A+.”

“We got a hose attached to the bottom of the unit so that it doesn't leak. The technicians did wonderful work. That was my first time using McHenry, and I would use them again. The customer service was excellent. We've been very satisfied. They're quick, clean, and very good. I'll give them an A+.”

“They are excellent, and I'd definitely rate them very highly. They're reliable, very professional, courteous, and knowledgeable. They replaced a pipe in the water heater. Everything went smoothly. They're very prompt. I would give them an A+.”

“I was extremely pleased with their work. They came out to replace my furnace and air conditioner, and it went without a hitch. They got it all done in one day. They did that work two years ago, and I had the furnace cleaned this past year. They were very exceptional. I would give them an A+.”

“They were really friendly, and when the guy came out, he was really helpful in giving us solutions. Our heater went out, so they came over and checked it, and they determined that it was because of a faulty thermometer. The worker that came out was amazing. He knew a lot about what he was talking about, and he told us a lot about our heater. He was super friendly. I would definitely recommend him to anyone who needed similar work done. It was A+ service.”

“McHenry repaired our boiler several times, and I think they're fabulous. I would highly recommend them. The last time they came out, they repaired my boiler. It's holding up just fine. I would give them an A+.”

“They were outstanding. They were on time, and they stayed until the job was done. They were great. They installed an air conditioner for me, and it's holding up excellent. I used them once before when I lived in another home, and they did a great job with my air conditioner up here. They were referred to me by a friend. I would give them an A+.”

“They repaired our furnace and found an error in the work done by our previous repair person. We had had it fixed about a month before, and it broke. They replaced the part. They were super nice, efficient, and professional; they came back the next day with the new part and had us operational. We were thrilled with their service. I would rate them an A.”

“I thought that their response was extremely quick. The quality of the installation was outstanding, and they were really clean. They were very thorough with all the materials, the installation, and the equipment. They installed a furnace, a hot water tank, an air filter, and an air humidifier for me, and the time frame it took to complete the job was great. I would definitely give them an A.”

“I used McHenry Heating. They do all the service on our HVAC—the air conditioning, the heater, and the furnace. They're A+—they're excellent. I would absolutely recommend them.”

“It was very, very good. I hope I don't have a problem like that again, but if I did, I would definitely call McHenry again. My furnace wasn't working right, and their technician came and checked it all out. He was excellent. Everything's been working just great. The problem happened before midnight, and I didn't want to call anybody, but I heard that they were open all the time. The person I talked to said, 'It sounds OK, you don't have to worry about it, it's OK. Do this, this, and this, and we'll send somebody first thing in the morning,' and he did. I would grade them A+.”

“My experience with McHenry was fine. Our water heater was broke down, and they came out and fixed it for me. The technician was very nice. He was there when he said he would be; that was good. There was no cleanup—he just had to replace a part that wasn't working. They're very nice. That was the first time I used them, and I would use them again. They were on time—they were there when they said they would be; I didn't have to wait around for them. They get an A+ from me.”

“They were wonderful. They've come to my house several times to clean the furnace and recondition the air conditioning, and we've called them to fix the burners that go out on our furnace. They always a good job, they never overcharge, and they're on time. They're very, very professional. I heard about them through word of mouth. I would rate them A+.”

“I would give McHenry a ten out of ten. I had them come and replace the air conditioning. This was my first time using them. Their follow-up really stands out. I'd rate McHenry an A+.”

“McHenry was perfectly fine. We were going to call them to check our air conditioning; the job they did was good. I'd give them an A+ grade; I would recommend them.”