Blue Frost Heating & Cooling
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Blue Frost Heating & Cooling has received 4.9 out of 5 stars based on 87 customer surveys.
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2nd year as a Best Pick Call
"Blue Frost is a team of experienced, knowledgeable, and passionate professionals who truly believe that your comfort and safety is our business. Our pursuit of excellence exceeds that of industry standards. We provide one-of-a-kind customer service, high-quality workmanship, and commitment to our customers' satisfaction."

Tom Byrne | Owner
Company Information
Services Offered
Blue Frost provides repair, maintenance, and installation of residential and commercial HVAC equipment. The company also services water heaters and offers duct and dryer vent cleaning, air purification services, and attic insulation.
Warranty
Blue Frost offers a ten-year manufacturers' warranty on parts and a one-year service provider warranty on labor for furnace and A/C installations. All residential repairs are protected by a lifetime parts-and-labor replacement guarantee when equipment is maintained on an annual basis with Blue Frost.
Company History
Founded in 1973, the company was bought by current owner Tom Byrne in 2009.
Distinctions
Blue Frost is a Trane Comfort Specialist and a member of the Western DuPage Chamber of Commerce and the Geneva Chamber of Commerce.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Areas Served
Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
1965 Powis Road
West Chicago, IL 60185
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Blue Frost Heating & Cooling has received 4.9 out of 5 stars based on 87 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2017

“Blue Frost is one of better companies out there. We had a new furnace, air conditioner and humidifier installed and we are completely satisfied. I had to call once because I was having problems with the new air conditioner. They came out found the problem and solved it with no excuses. We now have them service the units twice a year. They are prompt, clean, polite and professional.”

Review by
10/20/2017

No review comments provided

Review by
10/20/2017

No review comments provided

Review by
10/19/2017

No review comments provided

Review by
10/19/2017

No review comments provided

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10/19/2017

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10/19/2017

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Review by
10/19/2017

“Very helpful and friendly, went out of his way to answer all my concerns”

Review by
10/19/2017

“They provided the annual cleaning and checkup for the A/C and Furnace. They were very thorough and everything is still working great. They cleaned up after themselves and were courteous. Their prices were given with a discount and were lower than others in the area. As a senior on a fixed income, that is important to me. I would recommend them to others.”

Review by
10/15/2017

“This was the first visit to our house by Blue Frost. Our previous HVAC service of 15 plus years went out of business, so I was looking for a new company to trust with our heating and air needs. The air conditioning clean and check service went well for a reasonable price. However, I was surprised with a $1,700 quote to add a liner to our chimney to vent our hot water heater. I did not ask for them to look at the venting or prepare a quote for it, but he did so because the vent pipe was slowly rusting from moisture build up on a bend area near the hot water heater and also where it exited at the chimney. I called a chimney professional within the next week and he advised not to add a liner to the already existing clay liner due to an extreme bend in the chimney. He quoted $750 if he was going to do it, but said the work may or may not help the existing venting and could entail a major amount of work to the chimney once it was opened up. He said to leave it alone and install a monoxide detector in the crawl to monitor any changes and to buy a different type of water heater when this one needs replacement. He seemed to have extensive knowledge and experience on the subject. Since our current venting has been set up this way for 10 years now with zero issues I felt I should trust his judgement. May not be using Blue Frost in the future because I feel uneasy about being handed a quote that was over double the price for the same work quoted from the chimney professional and may or may not have solved anything in the process.”

Review by
10/15/2017

“Blue Frost has been our go to HVAC place since it was established.”

Review by
10/15/2017

“The serviceman was knowledgeable and pleasant.”

Review by
10/15/2017

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10/15/2017

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Review by
10/13/2017

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Review by
10/11/2017

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Review by
10/11/2017

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10/11/2017

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10/11/2017

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10/11/2017

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10/11/2017

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10/11/2017

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Review by
10/11/2017

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Review by
10/11/2017

“Great job by their tech. Appointment was easy to schedule.”

Review by
10/11/2017

“They were on time, clean and worked within the time perimeters that they gave us when they arrived.”

Review by
10/11/2017

“The technicians at Blue Frost were extremely knowledgeable, courteous about our abundance of questions and time needed to discuss about making decisions. They took their time answering questions, and were very honest about what we truly needed, and did not. Their performance was top notch, and everyone from their team was highly professional, including those you speak with in the office. I will always call Blue Frost for my HVAC needs in the future.”

Review by
10/11/2017

“Blue Frost is an established and well-known company that we did not hesitate to call when we found ourselves in need of service. Everyone from the people on the phone to the service techs are courteous and easy to work with providing reliable service.”

Review by
10/11/2017

“Would definitely use Blue Frost again, and I have already recommended them to friends. I appreciated the fact that they made me a priority since I'm on oxygen, and heat and humidity are not my friends. Thanks, Blue Frost.”

Review by
10/11/2017

“Blue Frost is very professional. They are experienced, their technicians are articulate and respectful. I feel safe when they are at my home. I have nothing but great things to say about the company and their staff”

Review by
10/11/2017

“Best service ever!!! After numerous HVAC companies never fixed the problem on my furnace because they couldn't figure it out, Tom from Blue Frost was exceptional. Wouldn't ever use a different service.”

Review by
02/20/2017

“Blue Frost worked on my furnace, but I signed a contract for furnace and ac. I would grade them an A. I have already recommended them.”

Review by
02/20/2017

“They repaired a heating boiler. I would grade them an A+. Blue Frost came in, and within 1 minutes diagnosed the problem, and it turned out to be exactly the correct solution at a reasonable price.”

Review by
02/20/2017

“They put in a furnace and an air conditioner, and it's been about two years now. I would grade them an A-. The only negative that we had is that we had two free checkups, and we realized it in January, but they could not do it on the air conditioning before the year was up. That was probably as much our fault as theirs, but it didn't feel good.”

Review by
02/20/2017

“We were not there. Our house was on the market, and they let themselves in with the code or our neighbor went over there. They did some maintenance on the furnace. I would grade them an A. They diagnosed the problem and got it fixed the same day. They came a couple of hours later than they were supposed to, but they let me know, so that was fine. They didn't throw away the filter, but my neighbor went over and threw it out.”

Review by
02/20/2017

“They did some maintenance on our furnace. I would grade them an A.”

Review by
02/20/2017

“They are actually here right now. They put in a new furnace and a new humidifier and cleaning and stuff. I would grade them an A.”

Review by
02/20/2017

“They installed a new furnace. I would grade them an A. I only had the one contact with them. I would recommend them.”

Review by
02/20/2017

“They do a great job. They were thorough, they followed up, and if there were any issues, they took care of it. They are good company. They did furnace and air conditioning work for me. I would grade them an A. They are excellent.”

Review by
02/20/2017

“They replaced my furnace. I would grade them an A.”

Review by
02/17/2017

“Yes, I had a positive experience.”

Review by
02/16/2017

“I've been with them for a while.”

Review by
02/16/2017

“I have no complaints with them.”

Review by
02/16/2017

“Blue Frost was fantastic.”

Review by
02/16/2017

“I would grade them an A.”

Review by
02/16/2017

“I would grade them an A.”

Review by
02/16/2017

“They're a great company.”

Review by
02/16/2017

“I have no complaints.”

Review by
02/16/2017

“I have no complaints. It was very good.”

Review by
02/16/2017

“I like everything about Blue Frost. They are so good. So far I don't have any complaints. I would grade them an A+.”

Review by
02/16/2017

“They had a convenient emergency service. I would grade them an A+.”

Review by
02/16/2017

“I've used them for a long time. I would recommend them.”

Review by
02/16/2017

“We've used them before, and I would recommend them.”

Review by
02/16/2017

“Everything was excellent. I would grade them an A.”

Review by
02/16/2017

“I called them up, and they came in and checked my furnace out. It seems to be doing the work.”

Review by
02/16/2017

“They put in my furnace. It was very good, very fast, and very efficient. They are very good.”

Review by
02/16/2017

“I liked that he was able to come out and assist me on short notice. I would recommend them.”

Review by
02/16/2017

“They responded very quickly to the request that we had. I would grade them an A.”

Review by
02/16/2017

“I've been using them for years; they are good. I would grade them an A+.”

Review by
02/16/2017

“They were knowledgeable. I would recommend them. I had no complaints.”

Review by
02/16/2017

“They seemed to be OK. I would grade them an A. I have no complaints.”

Review by
02/16/2017

“We've had Blue Frost for many years. I would highly recommend them.”

Review by
02/16/2017

“I'm happy with it, except I have a $44 gas bill. So, I'm waiting for the next one to come. We had a leak out to the street, so I could be paying for that. But I'm happy with the furnace; I had no complaints at all. I’d never bought a furnace before. They kept their word and did everything they wanted. I was happy and still am. I just thought that the gas bill wasn't going to be that high.”

Review by
02/16/2017

“They were great. They are very reliable. We had them here at our house. it was just a routine cleaning of the furnace. They were great. my husband owns a data center. All that is in there is wiring and bandwidth companies. It's really just a bunch of huge air conditioning units. You will freeze in there, and there are no bathrooms. My husband had them out there because they did a great job here. They are very thorough. I would grade them an A.”

Review by
02/16/2017

“He came to do a cleaning inspection for the furnace. He was a nice enough guy and everything else, very polite. He went to the furnace and took it all apart and he held up a plastic piece that the blower mounts into and he said, 'This is cracked. And this is part of your combustion chamber,' and he showed it to me. And there was a hairline crack in the plastic, but it was not very noticeable and the way it was bolted together it would not likely to be any kind of an issue, maybe at some point, and then he was saying it would cost $5 to replace it. Everything was huge money. And then he said, 'Inside this, inside of the combustion chamber is cracked, too.' But I couldn't see that. He said that our choices are to replace the combustion chamber or get a new furnace. The seemed to want to do was to sell us huge bucks or a new furnace. I said, 'Just put it all back together again.' He did. He never did clean the furnace, and everything he said was more, 'Replace the part, replace the part.' It was huge money he was talking about. I just felt that it was a waste of time. I understand that things are expensive. I just kind of got a negative feeling about the whole thing. I'm on the fence on whether I should call them back or not.”

Review by
02/16/2017

“We had some issues. Actually they put in a new system for us. We had problems with the humidifier, there was a short in the furnace and I guess the humidifier was not working and it caused some condensation on our ceiling in our house. They put an air conditioning in and we had venting that was not properly vented in the house. So they had to try to put different stations in to keep the level of climate the same in the home. Some of the rooms were a lot colder than others. So they had to put these zones in, I don't really know how good the job they did. They did a lot of work but I'm not sure about what they really did. I would grade them a C. They kept sending various people over, they sent someone to do the work and they didn't know. Customer service was fairly good.”

Review by
02/16/2017

“They were OK. The guy who came here was OK. For some reason, he didn't do much. I think the job that I was looking for, he said, 'We don't do this part.' It was OK, but he didn't do anything. He said, 'We don't do this kind of job.' I wanted him to look at, not part of the furnace itself, but the tubing and the ducts. He did as much as he could, and then he said, 'That's all that I can do for this job.' So he was OK. I wouldn't say he's excellent, because he didn't do the specific that in general. I'd say they deserve a good grade, like B. Everything was OK, not excellent. I have no opinion about recommending them.”

Review by
02/16/2017

“Overall they have been very helpful and very professional. I think they are good. The very last call was just for regular maintenance cleaning. But the call before that one, my furnace stopped working. It was a safety switch that turned off, because the vent outside had frosted up. He was helpful, because he showed me how to reset the safety switch if it happened again. And it did happen again, so it saved another call coming out. And he also suggested what I might do to fix it, so I was very appreciative of that. I would grade them an A.”

Review by
02/16/2017

“Patrick Carr was really great at customer service. If I needed something fixed, it got fixed the next day. And I believe the owner of Blue Frost came to my house. He switched my thermostat for me and did other stuff that they didn’t have to do. He went above and beyond. I would grade them an A.”

Review by
02/16/2017

“They came when they said they were supposed to come. They did the repair work that needed to get done, they did it quickly, and it was done at a good cost. They repaired what needed to be repaired and nothing else, so that speaks to their honesty. I would highly recommend them.”

Review by
02/16/2017

“It was a very good experience, and they did a very nice job. They took the time to try to understand what the situation was, and they seemed to be very experienced and knowledgeable about what needed to be done. It all worked out well. I would highly recommend them.”

Review by
02/16/2017

“It was good, it's just that they said they were going to come back. I said, put a temporary repair on the roof, they said they were going to come back. But other than that it was fine, it was great. I would grade them a B+. I would recommend them.”

Review by
02/16/2017

“They came when they said they were going to come. They quoted a price. They did a good job, and they cleaned up very well after they were finished. And a couple days later, I got the paperwork that was promised to me. I would say that it was an efficient job. Everything they did was professional, and I think it would be a good idea to put them in that book.”

Review by
02/16/2017

“I thought their technician was very good, efficient, and he did what he was supposed to do. I was very happy. The only problem I had is, I don't think I received my receipt yet.”

Review by
02/16/2017

“They worked well with finding the problems and fixing the problems. I had a problem with the pricing, but I guess that's just part of the deal. Otherwise, I have no complaints.”

Review by
02/16/2017

“I've had great experience with them, from the sales process, to the installation process, and to the follow up afterward. They've been great. Overall, I would grade them an A.”

Review by
02/16/2017

“They were great. They were excellent. They were on time, they were professional, and the job was very good looking. The quality looked great, and they dressed professionally.”

Review by
02/16/2017

“They were very thoughtful and did the very best work they could. We had to have a new furnace. I would grade them an A. They did a very good job and were very thoughtful.”

Review by
02/16/2017

“They did a good job, and everything seems to be working well. I would recommend them. I'm on a contract with them so they come out every couple of months to be serviced.”

Review by
02/16/2017

“They were overcharging for parts. Leaving the pricing out of it, it was middle. I would grade them a C. It was average, it was come in and do the thing.”

Review by
02/16/2017

“They came when they said they were going to come, and the price was what they said it would be. Those were the two positives. I would grade them an A.”

Review by
02/16/2017

“They were very pleasant, and they did the work very fast. They were very good. I would grade them an A+. They were good. They were excellent.”

Review by
02/16/2017

“I have the most wonderful time in the whole world. I am extremely happy with them—what a beautiful room. I would give them a big hug.”

Review by
02/16/2017

“They are a good company. They put in two whole HVAC systems for us. They did a good job, and they showed up. I would grade them an B.”

Review by
02/16/2017

“They installed my furnace and HVAC system about a year ago. I liked their pricing, and they were very professional and clean, and they got the job done really quickly. I would highly recommend them.”

Review by
02/16/2017

“I've been with Blue Frost since the original owner had them. They do what they say they are going to do. They are there on time, they are easy to make appointments with, and I would recommend them.”

Review by
02/16/2017

“The installed my furnace, and they've been servicing it every time since. They've been prompt, and they get ahold of me when things need to be done, servicing it during times of the year. I would grade them an A.”

Review by
02/16/2017

“They show up when they are supposed to and give you a small time frame, and they are polite and get the job done. They did air conditioning and furnace check and repairs if needed. I would grade them an A.”

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