Besco Air, Inc.
9th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Besco Air, Inc. has received 4.8 out of 5 stars based on 409 customer surveys.
5
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50
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9th year as a Best Pick Call
"I love helping our customers in any way I can. Whether it's just a small repair or a complete home installation, we're always there for you, 24 hours a day. Our motto is: 'Large enough to serve, small enough to care.'"

James Cox | President
Company Information
Services Offered
Besco Air offers products from Trane, Rheem, and Florida Heat Pump. The company also offers Peerless boilers and Triangle Tube Prestige boilers.
Warranty
Besco Air offers one- to ten-year warranties on equipment.
Company History
Besco Air was founded in 1986 and is a first-generation family business. President James Cox has over 20 years of experience in the industry.
Distinctions
The company employs EPA-certified technicians.
Employee Information
The company conducts drug tests and screenings before hiring employees.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
5406 N. Elston Avenue
Chicago, IL 60630
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Besco Air, Inc. has received 4.8 out of 5 stars based on 409 customer surveys.
5
343
4
50
3
8
2
7
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/22/2018

No review comments provided

Review by
07/22/2018

No review comments provided

Review by
06/25/2018

No review comments provided

Review by
06/14/2018

“I was most satisfied with the cleanliness of my job site. They vacuumed and cleaned during the project and answered all of our questions and concerns with patience.”

Review by
06/14/2018

“Besco Air exceeded my expectations in communication and in making sure we were covered under warranty. They went through a lot of trouble to call the manufacturer to make sure our parts were covered.”

Review by
06/08/2018

No review comments provided

Review by
06/05/2018

“They did a good job.”

Review by
06/05/2018

“I am most satisfied with their customer service. We always purchase the maintenance plan and they are good with calling and scheduling appointments.”

Review by
06/05/2018

“They did what they were supposed to do. They were very good and I am very pleased with them.”

Review by
06/04/2018

“They were doing some kind of plumbing job. They did a very good followup. They came back in a few days time and made sure everything was working.”

Review by
06/04/2018

“Besco Air met or exceeded my expectations with flexibility in urgency.”

Review by
05/29/2018

No review comments provided

Review by
05/29/2018

“They are able to identify the issues that need repair fairly quickly and often able to make those repairs the same day.”

Review by
05/29/2018

“They completed the replacement of our furnace, water heater, and a/c unit. I did get bids from a few contractors. Their pricing was in line with others, but what set them apart was their responsiveness to questions and giving me detailed explanations. I had them meet with my wife and I appreciated that they didn't talk down to her and took the time to explain it to her. They also lined up with the research I had done. I was happy that they did not try to take advantage of us and they went out of the way to thoroughly explain the product standpoint and installation.”

Review by
05/29/2018

“Everything was fine.”

Review by
05/26/2018

No review comments provided

Review by
05/25/2018

“I was most satisfied with their flexibility, understanding, and creativity.”

Review by
05/25/2018

No review comments provided

Review by
05/25/2018

No review comments provided

Review by
05/25/2018

No review comments provided

Review by
05/24/2018

No review comments provided

Review by
05/24/2018

No review comments provided

Review by
05/24/2018

“Great people, great service”

Review by
05/24/2018

“Responsiveness, quality of work and follow up. Incredibly high quality organization that I would recommend to anyone.”

Review by
05/15/2018

“They were timely, professional, and the price was what we agreed upon.”

Review by
05/14/2018

“I was most satisfied that they were on time.”

Review by
05/14/2018

“I was most satisfied with the quality of information they gave.”

Review by
05/09/2018

No review comments provided

Review by
05/08/2018

“Through the number of years, I have never been disappointed with them. I have been quite pleased with their workmanship.”

Review by
05/05/2018

No review comments provided

Review by
05/03/2018

“I thought they did fine, they were extremely polite, efficient and professional.”

Review by
05/03/2018

“He knew exactly what the problem was and what I would need to do. He made the whole experience very comfortable.”

Review by
05/03/2018

“They are easy to get in touch with. They are very prompt in returning calls and messages, as well as, showing up when they said they would.”

Review by
05/03/2018

“All they did was come by and give me an estimate. Next week, they are going to come and do some work on my furnace.”

Review by
05/02/2018

“I would hire them again & if anybody needs a referral I would gladly recommend Besco.”

Review by
04/28/2018

“They were very knowledgeable and explained everything to us; they listened to what we said and fixed what needed to be fixed accordingly and in a timely manner.”

Review by
04/27/2018

“Diagnosing the problem that represented significant savings from other vendors recommendation to replace.”

Review by
04/27/2018

No review comments provided

Review by
05/15/2017

“We've used them a few times and they've always done good work. I would grade them an A. They were good all across the board. ”

Review by
05/15/2017

“Besco Air were great. They just did their job professionally and in a timely manner. I'd give them an A overall. ”

Review by
05/15/2017

“They were quick and efficient. I would grade the overall experience with an A. I would highly recommend them. ”

Review by
05/15/2017

“They were just prompt and on time. They answered all my questions. I'd give them an A. ”

Review by
05/15/2017

“I remember everyone was nice and professional. I'd give them an A. ”

Review by
05/15/2017

“It was good. I liked the friendliness. I'd give them an A-. ”

Review by
05/15/2017

“They were just really professional and got things done. ”

Review by
05/15/2017

“They knew what they were doing. They answered all of our questions before getting started. They consulted with us every step of the way when there were little hitches and glitches. The price was right. I got really good service when I went down to the drop off my deposit. I had three people separately ask if I needed any help while I was standing there, very impressed. I'd give them an A+. I'd definitely recommend them and I have. ”

Review by
05/15/2017

“It was absolutely positive. They were really helpful. They put in a new furnace and they were really helpful in explaining everything. They went over. I just thought they were very thorough when they were here. They said everything so we understood it. It was nice because I don't know about that business. Definitely A+. We'll be calling them again to clean our air conditioning. ”

Review by
05/15/2017

“I had a great experience. They were ethical and they actually showed me the problem. They gave me options. I always ask, 'If your kids lived in this house, what would you do?' They gave me their honest opinion and feedback. They were clean. They were on time. They were organized and they didn't talk down to you. I would give them an A. ”

Review by
05/15/2017

“It was totally positive. They're great. They did a really good job on everything. There were a couple of guys. The guy who did the bid was very knowledgeable and knew what he was doing and gave a good diagnostic of the whole house. The guys who did the work kind of went above and beyond in installing the equipment. I'd give them an A+. ”

Review by
05/15/2017

“We've used them for several years, and they installed new HVAC systems for us in addition to the maintenance, and we've always had a great experience from the professional standpoint, price, quality. All the good things. I'd give them an A+. ”

Review by
05/15/2017

“Besco Air gave me detailed estimates. They were itemized and they gave me detailed invoices that were itemized. The invoice matched the estimate. They said they were going to do something and they did it. I'd give them an A+. They're great. ”

Review by
05/15/2017

“They were very meticulous. They came out the same day that I called them while other companies did not. They were very fair. Their estimate was right on. Everything about the whole process was very good. I'd give them an A. ”

Review by
05/15/2017

“We had a very positive experience. Very professional. Knowledgeable. On time. They left the place clean and as it was before. Great communication afterward making sure they followed up and stuff. I'd give them an A+. ”

Review by
05/15/2017

“They were quick to respond. They seemed very knowledgeable. They were very responsive to all of my different requests. Overall the service has been very good and very professional. I'd give them an A. ”

Review by
05/15/2017

“I don't think they ever came to check on it like they were supposed to. They were supposed to come out a second time to check on it, and they never did that. They did a good job. I'd give them an A. ”

Review by
05/15/2017

“It was all good. They were just very professional. They did everything they said they were going to do and they did it on time. It worked out really well. I'd give them an A+. ”

Review by
05/15/2017

“The sales representative and the service crew were excellent. They both did a really good job. I'd give them an A for the overall experience. They did great. ”

Review by
05/15/2017

“Besco Air are attentive, punctual, and courteous. Overall, I had no complaints. They were perfect. They were the initial installers for my unit.”

Review by
05/10/2017

“I love Besco. They're the best. Their customer service is the best. If they make a mistake, they'll come back for free and fix it. They installed an air conditioner unit. I'd say A-. ”

Review by
05/10/2017

“They have good follow-up. Good communication. Timely with their proposal when we requested it initially. The installation work was good, too. They installed a Mitsubishi split system heat pump. I'd give them an A. ”

Review by
05/10/2017

“We've used them over the years. I've always had a positive experience with them and I rate them very highly. They just did a great job. Everything they did they did well. They were thorough. They put in a furnace, an air conditioning unit, and they re-insulated my roof. Quite a bit of work. They deserve an A+. ”

Review by
05/10/2017

“I had an excellent experience with Besco Air. Extremely professional. They came out and provided an extremely thorough quote. They performed work exactly to that quote. The cleanup was wonderful. The product was good and still works. All in all, I thought it was a very good experience. They replaced my heating and air conditioning, furnace and air conditioner. I'd give them an A+. ”

Review by
05/10/2017

“I'd give them an A.”

Review by
05/10/2017

“Everything was good. I would give them an A. ”

Review by
05/10/2017

“They're very good. They're responsive. They got the problem fixed. Besco Air did the HVAC system. They deserve an A. ”

Review by
05/10/2017

“They were very responsive, had very good prices, and just had very good service overall. They installed a furnace. They deserve an A+. I have recommended them.”

Review by
07/06/2016

“I  like their customer service, response time, and ability to schedule. They're an A+ company.”

Review by
07/06/2016

“They did the job at the price they quoted. No complaints.”

Review by
07/06/2016

“I have Besco Air. I like their work. The fellow I have coming over the last couple of years is a very pleasant individual, he knows that he's doing, and I'm very happy to have him come. I like the work. I'm going to stay with them. I have no complaints. I did have one or two gentlemen that I didn't care 1 percent for, but I'm happy with the fellow that I have now.”

Review by
07/06/2016

“They were prompt and clean. They knew what they were doing. They did some things in their quote by looking at what would work and what wouldn't work that other people didn’t. When we had an issue initially, they came right back out and fixed it, A+.”

Review by
07/05/2016

“They've been fine. I have no problem with Besco Air, I'm having some trouble with the manufacturer of the unit they were repairing, but it wasn't them. They've been great. They always come when they say they're going to. They're very responsive and they know what they're doing. They're an A+ company.”

Review by
07/05/2016

“They were good. They were friendly, they did their job quickly, and I was happy with the service. They answered all my questions. It was definitely an A experience. It was very good.”

Review by
07/05/2016

“They came in and re-did the piping on the air conditioning, I haven't even been up to see it, but it seems to be working fine. It needed a repair job and no one said anything until we were forced to do it. I was not against it because I didn’t know it was going to turn out to be a positive addition to the air conditioning system. Our building manager seems to think we're getting 3-4 percent more cooling in our apartment, and I tend to agree with him. I would say that this has to do with Besco Air. This guy is only the air person. I thought it was fine. It wasn't anything I wanted to have done, we had to have it done and it was forced upon us. We conceded because of the fact that it would probably be in the best interest of the building and our apartment. It wasn't volitional, but nevertheless, I thought it was well done. The only issue that I had wasn't his fault, but that's why I would give it a B. There were a number of people giving instruction to the person doing the air conditioning ducts in our crawl space above our apartment. The initial bid was X amount of money, like 1,25, or 1,22 dollars, but it came to pass after this was done that people had missed a couple of places that had to be redone. There were people up there giving assistance that were not fully informed. So instead of 1,25 dollars I had to pay an extra 625 dollars to have the job completed. As it became complete, it was fine, but I was slightly uncomfortable with the fact that there weren't people around to establish what needed to be done at the beginning. I was a little uncomfortable with the way it happened. It went up by 5 percent. They said, 'Uh-oh, this needs to be done too.' I'll give it a B. That's good. B means it was a good job.”

Review by
07/05/2016

“I dealt with Joe, my experience was A+.”

Review by
07/05/2016

“It was alright. I would say B.”

Review by
07/05/2016

“They were on time and efficient. I'd grade my experience an A+. I recommend them all the time.”

Review by
07/05/2016

“They were pretty punctual for the most part, and knowledgeable. I'd say they're a B.”

Review by
07/05/2016

“It was good. I was happy and I'll use them again. No complaints.”

Review by
07/05/2016

“My husband said that it was very well done. He said it was an A.”

Review by
07/05/2016

“They did what I asked them to do. I'd give them an A grade. They were on time.”

Review by
07/05/2016

“It was good. They emailed me and I told them it was good. No complaints.”

Review by
07/05/2016

“It was fine; they're really nice. Ted's a really nice guy. I'd grade my experience an A+. I'm very likely to recommend Besco.”

Review by
07/05/2016

“I had a great experience with Besco Air. They were on time and professional. It was quality work. I grade them an A.”

Review by
07/05/2016

“It  was definitely an A+ experience. Everybody was wonderful. They were super prompt, and everything was great.”

Review by
06/30/2016

“We were happy with Besco. We would probably recommend them.”

Review by
06/30/2016

“They replaced a furnace for me. They do what they say they're going to do. A+ from me.”

Review by
06/30/2016

“I had a positive experience.”

Review by
06/30/2016

“My experience was positive.”

Review by
06/30/2016

“My experience was positive.”

Review by
06/30/2016

“That was a long time ago. They did a good job. Excellent. I would recommend them.”

Review by
06/30/2016

“Everything is OK.”

Review by
06/30/2016

“In general, it was a positive experience. I'm on a contract right now, so they take care of it. In the spring, they check to make sure that the air conditioner is ready to roll. If it needs something, they make sure it's going to go through the summer effectively. In the fall, they do the same thing with the furnace. We had a little bit of a false start this spring because I thought that the thing was low on coolant. I put it in, and then the thing started malfunctioning. Another guy came out a couple weeks later and said 'Well it's malfunctioning because there's too much coolant.' So apparently the first guy put in a little more than was necessary. It's no big deal; overall, I'd say they're a good company. I'd say overall it's an A.”

Review by
06/30/2016

“They're  fine young men. I was amazed that this guy had such ethics. He was courteous and knew what he was doing. It was heating and air conditioning work. Besco was like an oasis in a desert for HVAC repair installation. The man was professional and courteous. He had a chance to sell me a separator if he wanted to. He took care of business. He thought it was a simple issue that he took care of for no extra charge. If unfortunately I need a new furnace one day, Besco's the place I'm going to call. Overall, they're A+, all the way down the line A+'s, and I'm a tough grader.”

Review by
06/30/2016

“They were doing regular maintenance for me on my HVAC. They were reasonably priced, and able to do the work quickly. Overall, they're a B. Greater expertise, and more clarity on some problems that they found would've made them excellent to me. I wouldn't go out on a limb with a friend for someone that's not necessarily an all-star, but it was a positive experience.”

Review by
06/30/2016

“Besco may have done work for me, but I didn't hire them. I remember them being there, he ordered the parts for us. He was working on the furnace in the basement. They're really knowledgeable and have a lot of HVAC experience. They're thorough; he explained everything that he was doing. He was a nice guy. I'd rate them as an A.”

Review by
06/30/2016

“We've  been using them for years they're amazing. They serviced my HVAC, and did a quick check. The guy who does the work is reliable, dependable, and honest. They're an A+ company.”

Review by
06/30/2016

“Besco was doing air conditioning work for me. They're very professional, punctual, and they do a good job for fair prices. I'd rate the overall experience an A+.”

Review by
06/30/2016

“Besco  replaced two furnaces and two air conditioners. They were knowledgeable about the product, they were timely, courteous, and they cleaned up after themselves. They earned an A. Their customer service is excellent.”

Review by
06/30/2016

“They installed a full A/C unit. They did what they said they were going to do. They had a very fair price, their installation people were quality, clean, organized, timely. They're an A.”

Review by
06/30/2016

“It was a furnace they serviced about three months ago. It was a checkup because it was not heating correctly. They cleaned it and fixed it. I'll give the overall experience an A+ grade.”

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