Besco Air, Inc.
9th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 376 Surveys
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Besco Air, Inc. has received 5 out of 5 stars (A-rating) based on 376 customer surveys conducted by Best Pick Reports.
9th year as a Best Pick Call
"I love helping our customers in any way I can. Whether it's just a small repair or a complete home installation, we're always there for you, 24 hours a day. Our motto is: 'Large enough to serve, small enough to care.'"

James Cox | President
Company Information
Services Offered
Besco Air offers products from Trane, Rheem, and Florida Heat Pump. The company also offers Peerless boilers and Triangle Tube Prestige boilers.
Warranty
Besco Air offers one- to ten-year warranties on equipment.
Company History
Besco Air was founded in 1986 and is a first-generation family business. President James Cox has over 20 years of experience in the industry.
Distinctions
The company employs EPA-certified technicians.
Employee Information
The company conducts drug tests and screenings before hiring employees.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I had an excellent experience with Besco Air. Extremely professional. They came out and provided an extremely thorough quote. They performed work exactly to that quote. The cleanup was wonderful. The product was good and still works. All in all, I thought it was a very good experience. They replaced my heating and air conditioning, furnace and air conditioner. I'd give them an A+.”

“We've used them over the years. I've always had a positive experience with them and I rate them very highly. They just did a great job. Everything they did they did well. They were thorough. They put in a furnace, an air conditioning unit, and they re-insulated my roof. Quite a bit of work. They deserve an A+.”

“The sales representative and the service crew were excellent. They both did a really good job. I'd give them an A for the overall experience. They did great.”

“I love Besco. They're the best. Their customer service is the best. If they make a mistake, they'll come back for free and fix it. They installed an air conditioner unit. I'd say A-.”

“Besco Air gave me detailed estimates. They were itemized and they gave me detailed invoices that were itemized. The invoice matched the estimate. They said they were going to do something and they did it. I'd give them an A+. They're great.”

“It was totally positive. They're great. They did a really good job on everything. There were a couple of guys. The guy who did the bid was very knowledgeable and knew what he was doing and gave a good diagnostic of the whole house. The guys who did the work kind of went above and beyond in installing the equipment. I'd give them an A+.”

“We had a very positive experience. Very professional. Knowledgeable. On time. They left the place clean and as it was before. Great communication afterward making sure they followed up and stuff. I'd give them an A+.”

“I had a great experience. They were ethical and they actually showed me the problem. They gave me options. I always ask, 'If your kids lived in this house, what would you do?' They gave me their honest opinion and feedback. They were clean. They were on time. They were organized and they didn't talk down to you. I would give them an A.”

“Besco Air were great. They just did their job professionally and in a timely manner. I'd give them an A overall.”

“Besco Air are attentive, punctual, and courteous. Overall, I had no complaints. They were perfect. They were the initial installers for my unit.”

“It was absolutely positive. They were really helpful. They put in a new furnace and they were really helpful in explaining everything. They went over. I just thought they were very thorough when they were here. They said everything so we understood it. It was nice because I don't know about that business. Definitely A+. We'll be calling them again to clean our air conditioning.”

“It was all good. They were just very professional. They did everything they said they were going to do and they did it on time. It worked out really well. I'd give them an A+.”

“We've used them a few times and they've always done good work. I would grade them an A. They were good all across the board.”

“They were just prompt and on time. They answered all my questions. I'd give them an A.”

“It was good. I liked the friendliness. I'd give them an A-.”

“They have good follow-up. Good communication. Timely with their proposal when we requested it initially. The installation work was good, too. They installed a Mitsubishi split system heat pump. I'd give them an A.”

“I remember everyone was nice and professional. I'd give them an A.”

“I'd give them an A.”

“They're very good. They're responsive. They got the problem fixed. Besco Air did the HVAC system. They deserve an A.”

“Everything was good. I would give them an A.”

“They were quick to respond. They seemed very knowledgeable. They were very responsive to all of my different requests. Overall the service has been very good and very professional. I'd give them an A.”

“They were just really professional and got things done.”

“Besco was like an oasis in a desert for HVAC repair/installation. I was amazed the technician had such ethics. He was courteous, professional, and he knew what he was doing. He took care of business. If I need a new furnace one day, Besco's the place I'm going to call. They're fine young men. Overall, they're an A+ company.”

“Besco replaced two furnaces and two air conditioners. They were knowledgeable about the product, they were timely and courteous, and they cleaned up after themselves. They're an A company. Their customer service is excellent.”

“They service our HVAC. We've been using them for years—they're amazing. The guy who does the work is reliable, dependable, and honest. They get an A+ from me.”

“Everybody was wonderful. They were super prompt—A+.”

“It was a furnace they serviced about three months ago. It was a checkup because it was not heating correctly. They cleaned it and fixed it. I'll give the overall experience an A+ grade.”

“They replaced a furnace for me. They do what they say they're going to do. A+ from me.”

“I dealt with Joe, my experience was A+.”

“It was fine; they're really nice. Ted's a really nice guy. I'd grade my experience an A+. I'm very likely to recommend Besco.”

“They were on time and efficient. I'd grade my experience an A+. I recommend them all the time.”

“I like their customer service, response time, and ability to schedule. They're an A+ company.”

“We were happy with Besco. We would probably recommend them.”

“That was a long time ago. They did a good job. Excellent. I would recommend them.”

“I had a positive experience.”

“It was positive.”

“Besco may have done work for me, but I didn't hire them. I remember them being there, he ordered the parts for us. He was working on the furnace in the basement. They're really knowledgeable and have a lot of HVAC experience. They're thorough; he explained everything that he was doing. He was a nice guy. I'd rate them as an A.”

“My experience was positive.”

“Everything is OK.”

“I had a great experience with Besco Air. They were on time and professional. It was quality work. I grade them an A.”

“It was good. I was happy and I'll use them again. No complaints.”

“They did what I asked them to do. I'd give them an A grade. They were on time.”

“It was good. They emailed me and I told them it was good. No complaints.”

“They were good. They were friendly, they did their job quickly, and I was happy with the service. They answered all my questions. It was definitely an A experience. It was very good.”

“My husband said that it was very well done. He said it was an A.”

“They did the job at the price they quoted. No complaints.”

“Their service and communication was positive. The work they did was excellent. They did a water heater and A/C repair. Because they had to order pieces, it took about five days. I've used Besco for almost three years. They installed the A/C unit that was there when I bought my home. I'd give them an A.”

“Everything was positive. They did my humidifier, and the work they did was excellent. I've been using them for a long time now—over ten years. Besco gets an A.”

“The work was great. Six months ago, they fixed our heater. We needed a new circuit board, and they fixed that. They did a great job. They just came out the other day to clean our air conditioner and fill it with Freon. The guy who did it, Sergio, was great. We request him because he's great. These were the first two times we've used Besco Air, and they're excellent. It's an A for them.”

“Besco installed an air conditioning unit. The unit they put in was good, and whatever problems there were, they corrected them immediately. Their customer service was very good—I had no problems. I'd give them an A.”

“The guy fixed my furnace, and it worked fine. He did some troubleshooting, too. They're the ones that originally put in the furnace. I'd give them an A rating.”

“Besco installed our central air system. The whole experience was good. They were very professional on the phone, they showed up on time, and they cleaned up after themselves. They followed up, too. The customer service was good, just like the previous experience. They deserve an A.”

“They do my furnaces. I've used them for a couple years. When you call, they're professional, and the techs that come out know what they're doing. They basically come when they say they're going to come. They cleaned the furnaces, air ducts, and filters, and they provided general service. We'll say that they are an A.”

“They've been maintaining our heating and air conditioning equipment for seven years now. We trust Besco Air—they do good work, and they show up within their appointment window. I'd give them an A.”

“They were great. Besco Air did a really good job.”

“They installed a new furnace and took away the old one. They were friendly, capable, timely, and helpful. They explained everything really well, and they returned our calls quickly. I chose them because they have helped us before. I think they are worth an A.”

“The technicians were very knowledgeable. A couple of times, the furnace went down. It didn't require big repairs, actually—it just needed to be tuned up again, so that's what they did. They came on time, and overall, they did a good job. I've actually used them a few times already. I plan to use them again, probably during the summertime, to have my A/C and furnace tuned up. They're good. I'd definitely give them an A.”

“I had a problem in the middle of the winter, and I needed somebody to take a look at it really quickly. Besco Air was very responsive. They made the appointment with me right away, and they were able to come to my place to fix it in about two or three hours. I think that was really good. I would give them an A for what I experienced.”

“Besco fixed a boiler. The guy who worked on it was the guy who had actually put it in a million years ago. We just bought the house, so we didn't know who to call. We accidently called them and happened to get that guy. They knew exactly what to do, and their customer service was good. The people at the office are very responsive and helpful. We're from Hawaii, so we have no idea about heating, and the technician stayed and helped us learn a little bit about the boiler. I'd say they get an A.”

“The most positive aspect of the service was Joe, the technician. He was just really detailed and thorough, and he answered my questions about things I certainly wouldn't have been able to anticipate. They put in a new furnace for us. I chose them because of Joe. I think installing the furnace took about seven or eight hours. They get an A.”

“They were pretty much on time, and it was all pretty straightforward. They installed an HVAC system for me. It's been really good, at least thus far, but it's only been in place for a month. I used them just that one time, but I'd give them an A.”

“Besco Air serviced my air conditioner, and the work was fine. They seemed to know what they are doing. This is the first time I used them, and I'll probably use them again. They were nice, responsive, and on time. They were fine. I think I used the Best Pick Reports to choose them. I'd probably give them an A.”

“They changed the water heater and put in a new Trane furnace. I liked everything. They were nice and respectful, they answered all my questions even though it must have been a pain in the neck, and they thoroughly explained how it's done and how it's used. It was great. We've used Besco before for duct cleaning. I heard a lot of good reviews from other people that my husband and I know. I'd give them an A.”

“Everything was positive, from the moment that they contacted me until the service was complete. They actually explained everything, from what was wrong with the unit to what the options were. They gave me several options, from the least expensive to the most expensive. The most expensive option meant changing the unit itself, but they were able to fix it up. It was really good because the guy who came in said, 'We can fix this for this amount. You can actually save this money to replace the unit.' It was kind of nice. We were looking for the right people to do the maintenance work, and they had a special going on and got a good rating, so we thought we'd use them. Besco Air is an A.”

“Overall, I had a good experience with Besco Air. The technician came in, looked at the problem, and fixed it relatively quickly, so he was efficient and worked well. I think he replaced a fan on my furnace. It was efficient, it seems cost effective, and it still works well today. I was actually considering calling them to take a look at my air conditioner. I would say that they get an A.”

“Everything with Besco Air was excellent. I had a new air conditioner and furnace put in a few months ago, and the guy that came out was very honest with me. The work was done all in one day, it was very clean, and I was very happy. I trusted them, and they did a real nice job. They're definitely an A.”

“Besco Air was wonderful. They put in a brand-new furnace and an air conditioner, and then they came back and serviced them. They were pleasant, and I'd give them an A for their excellent work.”

“Besco did work for my rental property. The guy on the phone was fantastic, they sent someone out the very same day, and the service tech was very communicative. They earned an A grade.”

“Besco Air was awesome. I thought that they were honest, and I'd say that they are an A.”

“They were very good at what they did, and the company itself is a good company. I needed their services because we had to get a new air conditioning system, and everything is working well now. We chose Besco Air because we heard they were the best. I'd give them an A++ grade.”

“Besco Air's work was beautiful. They were here on time, they worked all day, and everything worked fine. Our winter was horrendous, and they were here on a day that it was very cold, but they got it all done. I have been using them for about three years, and I have a good relationship with them. They responded immediately to me. I found Besco through a friend who was satisfied with them and gave me their information. I would give them an A+ rating.”

“Besco Air worked on our HVAC system over a year ago. They were polite, very prompt, and very knowledgeable. We had to fire up the air conditioning last week during a hot spell, and it worked fine—it turned right on, and it's been working. Our heat and air conditioning are together, so Besco did work on both of the systems, and they work perfectly. I would give them an A+ rating, for sure—without a doubt.”

“We had an emergency situation with our steam radiator. Apparently, there aren't a lot of experts on steam radiators, but Besco Air was super knowledgeable, very prompt, and very professional. I was so happy with them that I recommended them to the rest of my neighbors. There are six units in my building, and five out of those six units ended up having Besco come in and help them. If I knew anyone who needed their radiators to be worked on or who had a problem, I would definitely recommend Besco Air. They're A+.”

“We gave them an emergency call because we lost the use of one of our furnaces on a really cold Friday. We called our regular furnace contractor, but they were not responsive, so we called Besco Air. They came out on a Saturday morning, and it was a really quick and easy fix. We were without heat on a freezing day, and they could have easily jacked everything up in terms of what it would cost to solve our problem, but they didn't. The technician checked out the furnace to see why it wasn't working and discovered that our floater switch had been tripped. It was fixed in 10 minutes, and that was it. He did a quick diagnostic, discovered the problem, and fixed it. He was in and out in probably 15 minutes. I would absolutely use them again. It was an A+ job.”

“Besco Air checked our furnace and cleaned it out. I had a fantastic technician who explained everything to me, answered all my questions, and took his time. He was very knowledgeable, and everything has held up.”

“Besco Air installed a new furnace and connected it to our rooftop air conditioning. I would give them an A+.”

“Besco Air did a furnace cleaning so we could sell the house, and they were all right. They came on time, and everything turned out OK for me. There have been no complaints, so they deserve an A+.”

“They repaired my furnace and did a maintenance call for my air conditioning. Everything went well with Besco Air—I was satisfied. An A+ grade would be right for them.”

“Besco Air helped me with my heating and cooling. I've used them over quite a few years. When I phone in for an appointment, the customer service is very good. The staff was very knowledgeable when I got an estimate for the furnace. The technicians are friendly, and they actually communicate with you and tell you what they've found. Besco is A+.”

“Besco Air came out in an emergency and repaired a furnace. The work has held up just fine. The time frame that the work was finished in was very good—they are very fast. The workers are very good and very professional. They've earned an A+.”

“They installed a new radiator, and it was great. The customer service and the technicians were great. They absolutely respected my property by cleaning up behind themselves. Besco Air is an A+ by me.”

“Besco Air repaired some radiators. Their employees were knowledgeable, and they thought critically about the problems that we had. I would give them an A+.”

“There was something wrong with the air conditioning, and it was not cooling. I can't say exactly what Besco Air did, but they fixed it, and it has been working efficiently since. They did a good job—so far, so good. I would use them again, definitely. They deserve an A+.”

“I use Besco Air every year. They check my heating in the fall and my air conditioning in the spring. They seem to be responsive. I work with one or two techs that come to my house all the time, and I like them. As soon as it warms up, I will be calling them. They do A+ work.”

“They installed a new furnace for us, and we were very happy with the equipment. The salesman was very careful with the follow-up after the furnace installation, and he was very clear on what we were going to get. Since they did the installation, it has been great—a big improvement from what we had. I'd give their work an A+.”

“Besco Air was great. My husband dealt with them, and I know he liked them. They were pretty good about coming out when we asked them to, and they were able to fix whatever was wrong. We signed a service agreement with them so that they could do our air and furnace—that's how happy we were with them. I would give them an A+.”

“We're happy with Besco Air. They take care of our furnace and air conditioning. The workers are good. I've recommend them to somebody, and he used them, too. I have no complaints, so I would give them an A+ rating.”

“We have a service contract with Besco Air, and they maintain our heating and cooling systems. They get an A.”

“The technician was on time, and he was very professional, knowledgeable, courteous, and polite. He serviced and cleaned the furnace for me. I heard about Besco Air from Best Pick Reports. If I needed similar work done again, I would use them.”

“Besco Air did various repairs on my air conditioning unit. The last time they did service for me, they took care of the furnace. I would give them an A rating.”

“Besco Air was pretty quick. They serviced and repaired a broken air conditioning unit. They were respectful of my surroundings. I'd say they deserve an A.”

“Things were fine with Besco Air. They were very efficient when they came to fix the safety valve on my furnace. I would give them an A.”

“I liked Besco Air—they solved our problem. My downstairs neighbor's air conditioning didn't work, and in order to fix it, they had to also do work in the walls in our unit. It actually wasn't our problem—it was the neighbor's problem, but Besco solved it. They were able to do that job in a timely fashion. They're the type of company I would use again if I needed additional services. They get an A.”

“Besco Air replaced our air conditioner after our old one broke down. I think they did a great job. We called a few different air conditioning service providers, and Besco was very responsive. The owner made a personal visit to our place—a kind of consultation appointment—to look at our current air conditioner to see if it was salvageable. He was very thorough and detailed in terms of the estimate for the new air conditioner. He gave us a couple of different options of different air conditioners that we could have from the nicest to the most economical, and he was very clear about each of the benefits. The customer service was fine. I was able to get an appointment on the calendar as quickly as his schedule permitted. I would give them an A rating.”

“They came out and fixed the furnace when it wasn't blowing heat. I chose Besco Air because they could come out right away. I would give them an A.”

“Besco Air came to help coordinate our HVAC system, replace the circuit board, and do a cleaning. They were totally able to take care of the work—it was great. They were very professional, and they got the issue fixed very quickly and to my satisfaction. I've used them before, too. I'd rate them an A.”

“Most recently, Besco Air came when one of the fans in the air conditioner wasn't working correctly. There was an issue that needed to be addressed, and the technician was able to go out to pick up the parts, get back, and get all of the work done in one day rather than needing to schedule time to come back later. They were very timely, and they showed up when they said they were going to. I would give them an A grade.”

“They replaced a fan that allows the gases to escape when the furnace starts up. It was a Sunday morning with a temperature of 15 degrees below zero, but Besco Air was able to open up a store, get the part that I needed, and restore the heat. The guy that came was informative, and he diagnosed the problem pretty quickly. After that, we just tried to find the part we needed. They get an A.”

“My experience with Besco Air was OK. The furnace wasn't working, so they had to find out what was wrong with it. It turned out that something was dirty or corroded. Then, I had them check my thermostat. The technician said that it should probably be replaced because when they touched the case, the temperature would kind of jump around. He said that if I could hit the heat controls to change the temperature up and down, I should be OK, and I have been. They fixed my problem. I'm probably going to have to have my air conditioner checked, but I don't know what's going to happen with that or whether it's going to start this year, so I'm kind of waiting right now—I don't want to have anything done at this point. That was not the first time I'd used Besco; I had them here for the air conditioner last year. They sent me a notification to have my furnace checked, but I didn't use it because at the time they checked my air, they kind of took a quick glance at the furnace, and it seemed to be OK. Everything was fine.”

“They replaced my furnace. Besco Air was great—absolutely great. Any little complaint that I had, they fixed. They were clean when the work was done, and I am very happy with them. I had no problems with the crew; they were great.”