ABC Plumbing, Sewer, Heating, Cooling & Electric
10th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ABC Plumbing, Sewer, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 291 customer surveys.
5
210
4
51
3
17
2
12
1
1
10th year as a Best Pick Call
"Whether it's a furnace or air conditioning issue you're having, we're the company to call for fast, reliable service, 24 hours a day, 7 days a week. When you trust the experts at ABC Plumbing, Sewer, Heating, Cooling & Electric, you can Consider It Done, just like thousands of homeowners have every year since 1948."

Matthew Schroll | Manager
Company Information
Services Offered
ABC Plumbing, Sewer, Heating, Cooling & Electric offers a range of residential heating and air conditioning services for all brands of equipment. ABC also sells and installs replacement equipment, including geothermal products, heat pumps, high-efficiency upgrades, electric and gas furnaces, and hybrid heat systems.
Services Not Offered
ABC does not service oil furnaces, chillers, or refrigeration units.
Warranty
Depending on the job, ABC offers warranties that range from 30 days to the product's lifetime.
Company History
The local, third-generation, family-owned-and-operated company was founded in 1948.
Employee Information
ABC's technicians drive marked vehicles, use shoe covers and work mats, and thoroughly clean work areas before leaving. Employees must pass drug tests and background checks.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
220 W. Campus Drive Suite 200
Arlington Heights, IL 60004
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

ABC Plumbing, Sewer, Heating, Cooling & Electric has received 4.6 out of 5 stars based on 291 customer surveys.
5
210
4
51
3
17
2
12
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/25/2019

No review comments provided

Review by
01/16/2019

“They did an excellent job on our cooling.”

Review by
01/09/2019

“I was satisfied with the entire thing. They were ahead of time, explaining everything, they didn't trash up my carpet, and I didn't have dust everywhere.”

Review by
01/08/2019

“They exceeded my expectations in every area.”

Review by
12/28/2018

No review comments provided

Review by
12/28/2018

“Call in desk helpful and responsive. Guys who come out on calls are professional and positive. Great overall team!”

Review by
12/28/2018

No review comments provided

Review by
12/28/2018

No review comments provided

Review by
12/28/2018

No review comments provided

Review by
12/22/2018

“The communication was fantastic. They emailed me who the technician would be and when he would arrive. He arrived on time and explained to me what he was doing every step of the way.”

Review by
12/20/2018

No review comments provided

Review by
12/20/2018

“Id like to recognize Jared Johannsen for his exceptional service.”

Review by
12/20/2018

“They have never disappointed. They always show up on time and are always very nice. Every single technician did a bit more than what was required.”

Review by
12/20/2018

“The maintenance, professionalism, and all other areas exceeded my expectations.”

Review by
12/20/2018

“They met and exceeded my expectations when it came to the follow-up and follow-through. They were all being prompt and on time. The general recommendations they provided were expert opinions, and the people knew their areas and expertise well.”

Review by
12/20/2018

No review comments provided

Review by
12/17/2018

“They met or exceeded in all areas. However, they were late a couple of times. They called one day and said they were running late because of a flat tire and then when they arrived they said it was because they had to pick up supplies at Melrose. If I was a first-time customer I would have reconsidered because of false information.”

Review by
12/15/2018

“I was satisfied with everything.”

Review by
12/10/2018

“They were timely to come out about our heat on the same day I called. I was very happy.”

Review by
12/10/2018

No review comments provided

Review by
12/10/2018

No review comments provided

Review by
12/10/2018

“The technician was really there to clean, but he found this broken part. He fixed the broken part, in addition to cleaning the air conditioning. We went outside and he explained how to keep dust out of the motor. Overall he explained to me ways to keep my furnace safe and to avoid future problems.”

Review by
12/10/2018

“I would like to recognize the service manager out of Lake Forest with A.B.C. Plumbing Heating & Cooling Inc. for his exceptional service. I don't have a name, but he came over and was able to fix the new install. There was a problem with the air conditioner and after a little bit of going back and forth with the guys on the phone, he came out and within a couple of hours, he had the matter fixed.”

Review by
12/10/2018

“I would recognize the lead electrician who did work for me the first time. I thought he was very good.”

Review by
12/10/2018

“I think that both technicians that I had were very helpful. I had good experiences with both of them. A.B.C. Plumbing Heating & Cooling Inc. exceeded my expectations by being able to schedule appointments. I've never had trouble reaching people at A.B.C at off hours and off times, so I appreciate that.”

Review by
12/10/2018

“I am very satisfied in the work.”

Review by
11/12/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

No review comments provided

Review by
11/11/2018

“Your technicians are clean, nicely dressed, wear booties, in the house.”

Review by
11/04/2018

No review comments provided

Review by
11/04/2018

No review comments provided

Review by
11/01/2018

“communication telling client when serviceman expected.”

Review by
10/31/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

“Peter Coronado was friendly, professional, and knowledgeable about my equipment.”

Review by
10/30/2018

No review comments provided

Review by
09/06/2017

“They're awesome. I used to use somebody else, but I switched to A.B.C. They're really good on their follow-up when you sign up for their membership advantage program. Their follow-up is good, their scheduling is easy. They've just been really really reliable. So, I've been very happy with them. They've done a lot. They've done furnace replacement, air conditioning replacement, plumbing—they've done it all for me. I'll give them an A.”

Review by
09/06/2017

“I liked the process. They sent a profile and short video before so I knew who was coming. He was very respectful of the space. He made sure that he put on the shoes when he walked across the floor. He was quick, quiet and in and out. So, I had no concerns. It was HVAC work. It was a cleaning and maintenance for the air conditioning unit. I'd give them an A+ for the overall experience. He was on time. He was clean.”

Review by
09/06/2017

“ABC is a company that I use in a couple locations. They're efficient and made things happen and that's what I like. I said I wanted to have certain things done and they gave me the parameters of that and it was good. They did HVAC work. I'd give them an A overall. They called and everything. The only thing is they were a little expensive. That's not a value.”

Review by
09/06/2017

“They were doing a 6-month check-up on the air conditioning. I had several people come out. I had the electrician come out and the plumber. The electrician I'd give an A+; the plumbing, a B. I don't know if they did anything except for those checks. Their customer service was really good.”

Review by
09/06/2017

“I like that they come on time. They are very clean when they do work, and when they inspect, they are very thorough. They have done electrical, heating and air conditioning, and a recent evaluation of the plumbing. I would grade the overall experience with an A+.”

Review by
09/06/2017

“It seems like they've always been consistent and good. Their stuff works. They've done heating and air conditioning for me. They've also done some sump pump work as well. They get an A.”

Review by
09/06/2017

“They were reliable and did a good job. I've used them for plumbing and HVAC work. Overall, I'd give them an A. I would recommend them.”

Review by
09/06/2017

“It was just an air conditioning check. Nothing was wrong and they were in and out relatively quickly. I'd probably give them an A.”

Review by
09/06/2017

“They are good. I like them. They did a good job. They did HVAC work for me. I would grade the overall experience with an A.”

Review by
09/06/2017

“They were friendly, they were a quick service and it was a good service. They did H-VAC. A+.”

Review by
09/06/2017

“They did a good job. They did HVAC work for me. I would grade the overall experience with a B.”

Review by
09/06/2017

“They were pretty good about communicating what they're going to do and then they get it done. They were checking out the moving of a dryer vent. I'd give the overall experience a B.”

Review by
09/06/2017

“They showed up when they said they would show up. They were thorough. The last time was a check on the furnace and air conditioning. But before that, it was actually a water heater installed. I would grade the overall experience with a B.”

Review by
09/06/2017

“They were fine. One of things is that I can always ask for the same person to come and do my work. They checked out my furnace and air conditioner. I have a service contract with them. I would grade the overall experience with a B. I always recommend them, but they are very expensive.”

Review by
09/06/2017

“After he left, the air conditioning didn't work anymore. We got a problem with it. The guys are doing remodeling on the bathroom and I was waiting on the call, until that's done. I would grade the overall experience with a C. We have to have him come back I'm sure because it's not working right.”

Review by
09/06/2017

“I think they are overpriced. I don't think they are very skilled and I it's basically just a rip-off. They worked on the HVAC that last time. I would grade the overall experience with a D.”

Review by
09/06/2017

“I would never recommend them. I have cancelled my membership. Their prices are inflated, and I think that they are not as honest as they should be. They worked on the furnace. I had a plumbing person come out to check a leaky faucet. He wanted to charge me $591 just to take it apart to see what was wrong with it. And I got another plumber to come in for less than $100 to fix it. It was exactly what I said it was, so their prices are inflated. And the last experience I had an air conditioning problem. A previous person came out three days before to do just a regular PM—preventative maintenance— no problem with the furnace, just a regular checkup, like to check it. Three days later, my air conditioner's down, the first thing this gentleman says is you have a crack in your furnace. I said you're here to check my air conditioner. He said you have a crack in your furnace. I had two other independent furnace HVAC companies come out and there is no crack in my furnace. So, I would never recommend them, and I am planning on reporting them. Two of the people were spot-on. But the other experiences, their prices are inflated, extremely inflated. And when I asked the other furnace guy to check and said what would have charged me for the air conditioner— because they charged me $1,500 to repair the air conditioner—he said “This should have cost you less than $200.” And they didn't even put in the panels that they had replaced. He said they didn't even anchor them correctly.”

Review by
09/06/2017

“We feel as though they overcharged. In fact, we got a different plumber in for the same job and they repaired the problem for a lot less money and a different problem. It was a different problem than A.B.C highlighted. This isn't the first time we've had trouble with A.B.C. They come in and always seem to want to find something else to do. We had them do a new furnace and this work that we just called them for was a leak in the shower. I'd give them a D. We're having to still use them because they put a new furnace in and so our warranty, to be expected, we still have to use them— otherwise I would never use them again.”

Review by
08/28/2017

“What's nice about them is that they have the centralized service where you always call and can always get a hold of somebody and talk to somebody. And the technicians that have come have always been very helpful and very professional. I've had them for a few different things. We got a new sump pump in recently. We had trouble with our air conditioning not too long ago and somebody came out, and we are on their regular service plan so when they came out, it didn't cost anything for them to come out. They did the annual electric 14 inspection and they checked everything. I would grade the overall experience with an A.”

Review by
08/28/2017

“They are a wonderful company. I've had them quite a few times. I had them once with a total disaster and they came on a Saturday and then they came back on the Sunday too because they knew that I was having company that day. The problem was in the bathroom, and they were just right. We have had plumbing. They always come for my air conditioning and they do checks on it every year. They have also fixed my sump pump when it broke down. A.B.C. is very good. I would grade the overall experience with an A+. They’re very polite and they call ahead to tell you who's coming so you will be able to know when they come to your door.”

Review by
08/28/2017

“They were good. They did good work. I'm not sure how the price thing was. I didn't really do any comparison shopping, but I haven't had any problems with the work they did. They showed up on time and the guy who came and did the work seemed like a nice, normal person. I had them do a pretty big electrical job for me, like a day and a half long project, a pretty big project. Then they did some plumbing for me also. I would give them an A overall. They didn't leave anything behind. It was all good. My only complaint is they call me a lot to try to sell me follow up services, which really annoys me. They also give my name and number to third party companies. I get a call probably every two weeks from a plumber, which is kind of annoying.”

Review by
08/28/2017

“I've used them a few times. I just like that we get their email ahead of time that shows who is coming and their experience and some background. So far, all the techs I've met with have been friendly, knowledgeable, and have helped me with my plumbing issues, electric issues, and etc. I would grade the overall experience with an A.”

Review by
08/28/2017

“It was all good. I like A.B.C. Every time they've come out, they've been good, courteous, and they always do good work. I have no problems with A.B.C. They were just out today. They were doing my air conditioning tune-up. I would grade the overall experience with an A+. Every time they come out, they call me ahead of time to tell me that they are coming. I use Best Picks all of the time.”

Review by
08/28/2017

“They're a good company overall. They do good quality work. They back up their work. They show up on time. Their plumbing is kind of expensive. We use them for electrical work and also heating and air conditioning, but plumbing is expensive all the time. I've got nothing negative to say about them. I'm still using them. They've done plumbing work but we use a different company for our septic. I'd give them an A overall. I’m extremely likely to recommend them.”

Review by
08/28/2017

“They take time to explain stuff to me when I have questions, and I feel that I can trust them. They did some heating and cooling work for me. I would grade the overall experience with an A.”

Review by
08/28/2017

“I think they are very good. A.B.C. put in a new furnace and air conditioner, and also a new sump pump and a back-up sump pump. I would grade the overall experience with an A+.”

Review by
08/28/2017

“They're doing a good job so far. They checked out my furnace and everything. I would grade the overall experience with an A. I have recommended them to people. Right now, it's good, nothing bad.”

Review by
08/28/2017

“They were prompt. They checked out air conditioning. I would grade the overall experience with an A.”

Review by
08/28/2017

“They did a good job. I would grade the overall experiences with an A. I have already recommended them, at least three times.”

Review by
08/28/2017

“It was fine. They were courteous, quick, and clean. They fixed my air conditioner. I would grade the overall experience with an A.”

Review by
08/28/2017

“They came for a routine checkup. I'd give them an A. I don't have any complaints. The quality of their work is OK. It's fine. Customer service was good. They were on time.”

Review by
08/28/2017

“I've only used them twice and it was very positive both times. They did an air conditioner inspection. The time before that, they did some plumbing work—replaced the sump pump and fixed the toilet. I'd give them an A. They were absolutely on time.”

Review by
08/28/2017

“They did a water heater and they did a furnace for us. The water heater, they had nothing but nightmares with. It seemed like the plumbers weren't too familiar with the equipment and that was a problem. Other than that, they've done some duct cleaning and they were very good at that. They're still scheduled to come out and do some duct sealing for us. We're going to continue to use them, but that was our only negative experience with them. Overall, I would go with a B grade. I would recommend them.”

Review by
08/28/2017

“Everything was fine. He didn't do anything. He just came out and he checked. He was very prompt. He was on time and he did a very good job. But I called before with A.B.C. I called back and nobody ever came back to check my maintenance program. Nobody came out and they never called. And then I called back to tell them that, and two girls were laughing and giggling on the phone. I called back again, the same thing. Finally got a third person and the response I got was that it was a new girl. I would grade the overall experience with a C. The servicemen very good, very polite, come in very professional, put the plastic cover on their shoes, and did a very good job with that. I always had problems with their phone. They’ve got to get better in the office.”

Review by
08/28/2017

“The people who came out were just fine. The charges were just out of sight. I wouldn't recommend them because it's a very inflated cost. One time they came out to do something, because it was backed up. The cost was $400 or something. When I asked about it they said, 'oh, you know, we have to cover a large area and all of our trucks have to be stocked.' All this stuff and I said, 'am I paying for you to cover a large area?' Anyway, I have an agreement with them about coming to check our furnace and air conditioning. So I'm just watching it this year. But I would never call them again for plumbing. They were good people and they did a good job. I'd give them a C- overall. I had no complaints with things like their quality of work, customer service, or punctuality. They were fine. It was just not the sort of thing you would recommend to your neighbor. Your neighbor would come over and say, 'what did you do to me?'”

Review by
08/28/2017

“They wanted to replace the air conditioner, which didn't need replacing. And what they did quote me on parts for the old one was way, way above what they should have been. So they were just way overpriced on everything. I would grade the overall experience with a D.”

Review by
08/24/2017

“We've always had a positive experience with A.B.C. They do a good job and we know beforehand, who's going to be coming. They've replaced a water faucet on the outside of our house and they've done a check up on our air conditioning unit. I'd give them an A.”

Review by
08/24/2017

“They've always responded when we needed them and did a good job. We've had a new sump pump, a new water heater, a new furnace, and a new air conditioner. You name it, they have been called to do it. I would grade the overall experience with an A.”

Review by
08/24/2017

“A.B.C. was great. I think they were pretty up front and honest at the get-go. I also think they did very good work. I think they're a pretty reputable company. They replaced our furnace and air conditioning. I'd give them an A.”

Review by
08/24/2017

“Very prompt service, nice technicians, and explained things to me. I like the company. They put in a new furnace and A/C. And then I had a couple of electricians out to change the ceiling light in the kitchen—an old, old one. And they did some plumbing also for me. I would grade the overall experience with an A+.”

Review by
08/24/2017

“I've had them several times. They are nothing but great. They came in and they put in a new furnace, and then they did an air conditioner. I would grade the overall experience with an A+. They’re very thorough, thoughtful, and very clean. I can't say enough about them.”

Review by
08/24/2017

“Everything was good. Customer service was easy to get a hold of. They were just checking to make sure everything was in good working order for my A/C. I'd give them an A.”

Review by
08/24/2017

“It was good. They came and they got the work done. They had good communication. They fixed the air conditioner for us. They get an A.”

Review by
08/24/2017

“It was fine. They just did the annual air conditioning and heating maintenance. Everything was fine.”

Review by
08/24/2017

“They cleaned the air and did a tune up. It was fine. Besides the prices they seem fine.”

Review by
08/24/2017

“They were all good—no problem. No complaints with their work and would recommend them.”

Review by
08/24/2017

“No complaints and would recommend them. They worked on air conditioning and heating.”

Review by
08/24/2017

“They're very professional. We've had them come in for our generator to have it checked and our air conditioner, and plumbing work. I would give them an A overall. They knew what they were doing.”

Review by
08/24/2017

“Everybody's been nice and followed through with what they were supposed to do. I think they cleaned out the furnace or the A/C. I'd give them an A. I had a miscommunication with someone for scheduling.”

Review by
08/24/2017

“They were efficient. They were quick, very courteous. It was all around a very good experience. They did work on the air conditioning and heating. I would give them an A+. They didn't leave a mess behind at all.”

Review by
08/24/2017

“They are on par and they are very honest people, so that's one of the main reasons why I went with them. They replaced my entire central air conditioning unit, my furnace and my outside air conditioner. I would grade the overall experience with an A+. I have nothing negative to say. They were out as soon as I asked them to be out. They installed it right away, which I needed. My air broke down and I needed somebody to replace it ASAP and they did that. I have recommended them.”

Review by
08/24/2017

“It was fine. They were a little expensive. They did a good job and took care of everything I needed. I had them in twice within a couple of months. One job they replaced the water heater. In the other job, they replaced the furnace. Overall, I would give them an A. The quality was good. Their customer service was great. They were on time. They were good. Everything was great. The whole experience was good. I'd be extremely likely to recommend them.”

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