Russell Roofing & Exteriors
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 94 customer surveys.
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75
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13
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2nd year as a Best Pick Call
"If it's Russell, it's right. Guaranteed. Russell Roofing is based on the core values of honesty, integrity, and respect. These apply in our dealings with our employees, customers, suppliers, and community. We continually strive to improve in order to provide better solutions and value to our over 20,000 customers."

Russ Kaller | Owner
Company Information
Services Offered
Russell Roofing & Exteriors builds and installs seamless aluminum and custom-fabricated copper gutter systems for residential and commercial customers. The company also replaces and repairs slate, tile, copper, metal, asphalt, and cedar roofs as well as all flat roof systems.
Minimum Job
Russell Roofing & Exteriors requires a $125 minimum fee for each service project.
Warranty
The company provides lifetime warranties on labor and materials through GAF and CertainTeed.
Company History
Russell Roofing began in 1992.
Distinctions
The company has won several national, regional, and local awards. Russell Roofing & Exteriors is certified at the highest level with GAF as a Master Elite Roofer and with CertainTeed as a SELECT ShingleMaster.
Employee Information
Employees undergo drug testing, background checks, and driver's license checks.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
1200 Pennsylvania Avenue
Oreland, PA 19075
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
PA005871

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 94 customer surveys.
5
75
4
13
3
3
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2018

“Professionalism, workmanship.”

Review by
09/18/2018

No review comments provided

Review by
09/14/2018

“I was most satisfied with everything from beginning to end. They were exceptional at everything they did even in very hot weather conditions and lots of rain.”

Review by
09/10/2018

“Every person whom I was in contact with at Russell Roofing, was fully invested in providing good service. Russell Roofing is one of the best companies I have ever dealt with.”

Review by
09/10/2018

“I was most satisfied with their knowledge and their workmanship.”

Review by
09/10/2018

“The whole process from the sale to project final review. A great job by the whole team.”

Review by
09/10/2018

“Vince for his professional demeanor and low pressure sales style. The two gentlemen who installed; they were amazing. Working non-stop throughout a very hot day. The receptionists who took my calls and were models of patience and professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

“I was most satisfied with once they started the time frame was great, they were very supportive, professional and they answered all of my questions.”

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

“Tim - he did an awesome job of communicating, resolving any problems, and meeting our expectations.”

Review by
09/09/2018

“All crew members. Mike Stefani and Josh were always responsive, fair and reasonable.”

Review by
09/08/2018

No review comments provided

Review by
09/08/2018

“Installers very thoughtful and professional”

Review by
09/08/2018

“I am most satisfied with Russel Roofing because I had the garage sided and the gutters done, the garage is beautiful. Also, the man who did the siding on the garage did a beautiful job.”

Review by
09/04/2018

“I was most satisfied in all areas.”

Review by
08/31/2018

No review comments provided

Review by
08/30/2018

“I was most satisfied. They have served me well in the past.”

Review by
08/29/2018

“I was most satisfied with the salesman's knowledge regarding the problem with the window.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“Quality”

Review by
08/28/2018

“I was most satisfied with the performance of the roof. The performance of the product is amazing. Also, the look of the roof because I had a detailed roof in the front. I have copper gutters, and their copper work is excellent. They look very professional, neat, and clean. Not only the performance but the aesthetics and the look. I walk out and look at my roof every day and get happy.”

Review by
08/28/2018

“I would like to recognize the crew for their exceptional service. They were good guys. You could talk to them about what they intended to do. The people who performed the service were good.”

Review by
08/27/2018

“The quality of the work seems good. I haven't had any issues with roof.”

Review by
08/27/2018

“I was most satisfied with the roofing service.”

Review by
08/24/2018

“I was most satisfied with Jeff Biel, the salesman. He was very good. Also, the work crew was friendly and behaved professionally. For this being a church, they were very respectful and I appreciate that.”

Review by
08/22/2018

“I would like to recognize everyone for their exceptional service. They were all great.”

Review by
08/22/2018

“John Glah was very informative and professional to work with. The job site was very clean afterwards.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“They lived up to their commitment and I am satisfied with that.”

Review by
08/20/2018

“I was most satisfied with their communications about what product I was getting, my warranty and guarantee, when they would show up and begin work and what the price would be.”

Review by
08/20/2018

“I was most satisfied with the quality of their work.”

Review by
08/20/2018

“We are most satisfied with the timeframe the project was completed. We were quoted nine weeks but they were completed in one and a half weeks.”

Review by
08/20/2018

“I wasn't satisfied with anything in particular.”

Review by
08/18/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

“I was most satisfied with all of it. They communicated really well, and seemed knowledgeable. It seems like they have a great product, and their warranties are awesome!”

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with their complete service.”

Review by
08/16/2018

“I would like to recognize Mark for his exceptional service. He was the foreman on the actual commission of the work. He was great. He stands out. Everyone has been totally professional.”

Review by
08/15/2018

“I would like to recognize the guys that actually did the work for their exceptional service. It was two gentlemen, but I am not sure of their names. They did a great job!”

Review by
08/15/2018

“I was most satisfied with the timeliness. Also, the quality of the work is good.”

Review by
08/13/2018

“The whole installation crew was exceptional. They worked very well as a team.”

Review by
08/11/2018

No review comments provided

Review by
08/11/2018

“Jeff Biel was responsive to my calls and visited our house as promised so scope out the work. The solution he proposed did not solve the problem. I don't know whether the solution was poor or the work was not performed properly. Problem remains. I called to talk with him two weeks ago and he promised to review the work and make corrections. I have not heard anything further. In the current rainstorm, the problem still exists.”

Review by
08/06/2018

“I was most satisfied with the quality of work.”

Review by
03/13/2018

“Responsive, professional—was fine and professional. I'd give them an A+.”

Review by
03/13/2018

“I liked their professionalism. I'd give them an A+.”

Review by
03/13/2018

“They were extremely urgent, on time, efficient, and did everything they said they would. I'd give them an A+.”

Review by
03/12/2018

“They were just really responsive, and very professional, and did a great job. I'd give them an A.”

Review by
03/12/2018

“It was on time and it was very clean. I'd give them an A+.”

Review by
03/12/2018

“It's been a long time since they've done any work for me. I think they communicate well and show up on time, so I haven't had any problems with them. I'd give them an A.”

Review by
03/08/2018

“They were prompt, they got the job done, and they did what they said they were going to do, and they were very courteous. Yeah, it was good. I'd give them an A.”

Review by
03/08/2018

“We got the work done for the price they said it was going to be. They cleaned up after themselves. I'd think I'd give them an A.”

Review by
03/08/2018

“Jeff worked for us; he's the salesman. I had a good experience with the repair guys. The guys showed up, they did what they said they were going to do, I had some problems with leaks and they fixed them. I'd give them an A. I never did a full roof, I just did some repairs. They also did some nice gutter work for me.”

Review by
03/08/2018

“I was very pleased with what they did. They were very meticulous, they cleaned up rather well after they did the job, and they did it on time. They came back a couple times to make sure everything was OK. They just did the roof. I'd give them an A+, definitely. Like I said, they came back and did a follow-up. Even now, I get email like when we have severe wind or something like that, reminding me of different things to look for—things like are the gutters clear and that sort of thing. They're very good about that, very diligent, and they did a very good job here but they also do a very good job with follow-up and customer service. I would definitely recommend them.”

Review by
03/08/2018

“They were good. Good customer service. Worked with me.”

Review by
03/08/2018

“Great to work with, great service, and communication.”

Review by
03/08/2018

“They did a good job. They stood behind their work. There were some issues but they readily addressed them. It was fine. I'd recommend them. They're not the least expensive people in the world but they do good quality work. ”

Review by
03/08/2018

“They had good communication, they were very professional, and I think they did good work. I'd give them an A-.”

Review by
03/08/2018

“Very professional, quality work—good people.”

Review by
03/08/2018

“I had a positive experience.”

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

“I generally have a positive view of them. Sometimes it takes them a little while to acknowledge our requests for assistance. They are our roofer. I'd give them a B. When they say they'll be here, they are here; it's getting them here that's sometimes the problem.”

Review by
10/25/2017

No review comments provided

Review by
10/22/2017

No review comments provided

Review by
10/22/2017

No review comments provided

Review by
10/21/2017

No review comments provided

Review by
10/21/2017

No review comments provided

Review by
10/21/2017

“Although they do not exercise cost leadership, the workmanship and quality of materials was worth every penny.”

Review by
10/20/2017

“I would recommend Russel roofing to a friends and neighbor. They’re doing a great job.”

Review by
10/19/2017

No review comments provided

Review by
10/19/2017

“I only had top professional behavior and work from Russell Roofing Company. I would highly recommend them to a friend!”

Review by
10/18/2017

No review comments provided

Review by
10/18/2017

No review comments provided

Review by
10/17/2017

No review comments provided

Review by
10/17/2017

“These guys are total pros. They know exactly what they are doing and go above and beyond. The copper pole gutters that they built are top notch. They even helped me save a bird's nest of baby Finches that was embedded into the lower part of the roof. We gently removed it and I built a 'nest box' for it which they covered in shingles so that it could survive on the scaffolding until the little ones left 5 days later.”

Review by
10/17/2017

“ I hired them twice. First time was more positive than the second time. I would have to say they're a B+. Customer service is great. I'm basing them on two different jobs, one was better than the other.”

Review by
10/16/2017

No review comments provided

Review by
04/20/2015

“They were very good and did a thorough job. We had a leak that was hard to find because it was in the soffit. The roof on that house had valleys. It was a little complicated to find the leak in the rain gutter, but they got to it. It really leaked into a small bedroom that we had in the back. We didn't have to have a whole new roof, but they put a good patch on and fixed the soffit. The two men were polite; they seemed to work together and came when they were supposed to come. I would grade them an A.”

Review by
04/20/2015

“They are absolutely amazing. They did a couple of things actually. They did my roof, my gutters, my dormers, and they did some siding on the back. I liked just overall the quality, craftsmanship, and the level of professionalism that they bring when doing a task. And even if you have a problem, you can easily contact somebody to rectify it immediately, it's all positive. My next-door neighbor told me about them. I would grade them an A.”

Review by
04/20/2015

“They did part of the roof repair, they did repointing, and they did a cover for the chimney. It took one day for the roof and one or two days for the chimney. The customer service was good. I chose them because they had a good quote, and I heard that someone else had a good experience with them. They would get an A+ from me.”

Review by
04/20/2015

“They repaired a gutter. I don't know how long it took. I wasn't there. They had good customer service. I've used them on a number of occasions and been satisfied. They would get an A from me.”

Review by
04/20/2015

“We had a whole roof replaced by them. Well had a question about a leak afterward and they did come back and try to resolve it. The roof cost $22,000, everything was great. They do quite a bit of work we see the signs out. I would grade them a B. There was a question about a shingle in the downspout that caused a problem, ours is a very difficult roof not a flat roof. We're not really sure, we have to wait for a big rain.”

Review by
04/20/2015

“They did a good job. They were a little bit behind schedule, though. That was my only concern. They repaired part of the gutter that was leaking. It took maybe an hour or two. I chose them because they had done a part of my roof, and I was very happy with the results of that, so I thought that they would be able to do a good job on the gutter as well. Russell Roofing would get about a B+.”

Review by
04/20/2015

“We didn't have a positive experience. He said that he was going to need two men to do the job and that it was going to be a four-hour job. One guy showed up. He did the work, and he was done in 45 minutes. He only put one piece of flashing on the one side, and of course, he resurfaced the carport roof, which he was going to do. It was a $900 cost. The supervisor or whoever was in charge of it said, ‘Well, you know, we have a lot of overhead.’ I said, ‘That's fine to have a lot of overhead,’ so he knocked off $300. That was really an awful price for 45 minutes of work—$900 to put a piece of flashing on it. So far, what they did was OK, but they should be a little more considerate. The charge was $960. First it was more than that, and then he knocked it down $100. They did a neighbor's job, and they said that they did a good job for them, and that's why I turned to them to do some work for me also. They didn't put on a roof at all. The carport roof, they recoated that—they put down a canvas or something like that—and then they coated over top of that on the roof. So it would be 10 by 20 feet long where cars could drive in underneath. They recoated it. And then on the side of the house in the back, there was an addition put on the house before we bought the house. They didn't put any gutters there, so the flashing where the roof comes down over had pulled up from the last snow last year.”

Review by
04/16/2015

“I would say Russell Roofing was professional, confident, and skilled. They replaced the entire roof and guttering. They did a beautiful job. We had had problems with roofers in the past, and I couldn't take it anymore. Russell Roofing had done commercial work, like historical work, so I figured residential would be a piece of cake for them. I'd absolutely recommend them. We'll give Russell Roofing an A.”

Review by
04/16/2015

“They did gutter work for me, they replaced all the gutters in the entire house. High quality workmanship, they did come out once to make an adjustment to one piece of the gutter which they did promptly. I would recommend them. I would grade them the next to highest, B.”

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