Russell Roofing & Exteriors
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Russell Roofing & Exteriors has received 4.6 out of 5 stars based on 135 customer surveys conducted through GuildQuality.
5
105
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16
3
7
2
3
1
4
3rd year as a Best Pick Call
"If it's Russell, it's right. Guaranteed. Russell Roofing is based on the core values of honesty, integrity, and respect. These apply in our dealings with our employees, customers, suppliers, and community. We continually strive to improve in order to provide better solutions and value to our over 20,000 customers."

Russ Kaller | Owner
Company Information
Services Offered
Russell Roofing & Exteriors builds and installs seamless aluminum and custom-fabricated copper gutter systems for residential and commercial customers. The company also replaces and repairs slate, tile, copper, metal, asphalt, and cedar roofs as well as all flat roof systems.
Minimum Job
Russell Roofing & Exteriors requires a $125 minimum fee for each service project.
Warranty
The company provides lifetime warranties on labor and materials through GAF and CertainTeed.
Company History
Russell Roofing began in 1992.
Distinctions
The company has won several national, regional, and local awards. Russell Roofing & Exteriors is certified at the highest level with GAF as a Master Elite Roofer and with CertainTeed as a SELECT ShingleMaster.
Employee Information
Employees undergo drug testing, background checks, and driver's license checks.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
1200 Pennsylvania Avenue
Oreland, PA 19075
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
PA005871

Compiled Score:

Russell Roofing & Exteriors has received 4.6 out of 5 stars based on 135 customer surveys conducted through GuildQuality.
5
105
4
16
3
7
2
3
1
4
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
03/18/2020

“Both Travis and Tim were very professional and cooperative. They were easy to get in touch with.”

Review by
03/17/2020

“The installation crew was awesome. If they had showed up after 10 weeks rather than 18 like they were supposed to it would have been a great experience. They kept the job site safe and clean and communicated with me very well. Once the work started it was a great experience.”

Review by
02/27/2020

“The assessor was very knowledgeable.”

Review by
01/31/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
01/08/2020

“all”

Review by
01/08/2020

“Yarah would like to recognize Travis, the salesperson, and the crew leader, but she cannot recall his name.”

Review by
01/07/2020

No review comments provided

Review by
01/06/2020

No review comments provided

Review by
12/28/2019

No review comments provided

Review by
12/17/2019

“Jeff Biel was great.”

Review by
12/17/2019

“The estimator and installers were very nice.”

Review by
12/16/2019

“When I had the estimate, I gave them a down payment. The job was done well. I waited 6-8 weeks for them to do it. The job was fine and the people were too. I signed and paid on the same day. A couple of days later after the job was completed, I got an invoice for $30. The office staff said they made an error. Then I got three invoices for $30 after paying them over $2,000 for the work. A great company would not keep billing their customer for $30. The office said they made a typing mistake. A big company or any company would not do that to their customers. I did not pay them and I will not pay them.”

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

No review comments provided

Review by
12/15/2019

“I never met anyone except the project manager. Never encountered anyone actually doing the work.”

Review by
12/10/2019

No review comments provided

Review by
12/09/2019

“Jeff and Bill”

Review by
12/09/2019

“Vince did a wonderful job.”

Review by
12/09/2019

No review comments provided

Review by
12/09/2019

“They met/exceeded my expectations with the speed with which they did it. It was breathtaking and I was satisfied with the workmanship of the shingles on the roof. The copper workmanship was just okay. We had to have them come back a couple of times for that. Also, the gutters are beautiful. They did beautiful gutter work.”

Review by
12/08/2019

No review comments provided

Review by
12/08/2019

No review comments provided

Review by
12/08/2019

No review comments provided

Review by
12/08/2019

“Vince Cirino always goes above and beyond. He is a gem!”

Review by
12/08/2019

No review comments provided

Review by
12/07/2019

“I would like to recognize Zack. He was amazing.”

Review by
12/07/2019

“I would like to recognize Vincent for his exceptional service.”

Review by
12/06/2019

“Russell Roofing met or exceeded my expectations. The staff was very knowledgeable on the work that needed to be done. Also, in regards to the friendliness of the people at the house.”

Review by
12/05/2019

“They came out quickly and did the inspection with a quick turnaround in getting the report.”

Review by
12/05/2019

“I would like to recognize the salesman for his exceptional service. He was great.”

Review by
12/05/2019

“The provide excellent customer service!”

Review by
12/05/2019

“Their work is excellent and they take very good care of their customers.”

Review by
12/05/2019

“They didn't exceed. They performed as promised, and I will say some of the rooms are a little warmer. Things worked out to my advantage that way.”

Review by
12/05/2019

“I have used Russell Roofing for 45 years, They were recommended to me by the people we bought our house from. It can't get any better than that.”

Review by
12/04/2019

“All!”

Review by
12/04/2019

No review comments provided

Review by
12/04/2019

No review comments provided

Review by
12/04/2019

“Russell is THE BEST! Excellent installation. Outstanding customer service. Really knowledgeable staff.”

Review by
12/03/2019

“Andrew Gray”

Review by
12/03/2019

“The foreman, Jeff”

Review by
12/03/2019

“I believe it stop my problem. I have not had a hard Rain yet so it's hard to tell”

Review by
12/03/2019

“VERY HAPPY WITH THE OUTCOME”

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

No review comments provided

Review by
12/03/2019

“I've used them for years and they have always done a great job for me.”

Review by
12/03/2019

“Production team was extremely candid and professional. Please send the same crew next time.”

Review by
12/03/2019

“Russell was quick to take our deposit but has been less than responsive since.”

Review by
12/03/2019

No review comments provided

Review by
09/25/2018

“Professionalism, workmanship.”

Review by
09/18/2018

No review comments provided

Review by
09/14/2018

“I was most satisfied with everything from beginning to end. They were exceptional at everything they did even in very hot weather conditions and lots of rain.”

Review by
09/10/2018

“Every person whom I was in contact with at Russell Roofing, was fully invested in providing good service. Russell Roofing is one of the best companies I have ever dealt with.”

Review by
09/10/2018

“I was most satisfied with their knowledge and their workmanship.”

Review by
09/10/2018

“The whole process from the sale to project final review. A great job by the whole team.”

Review by
09/10/2018

“Vince for his professional demeanor and low pressure sales style. The two gentlemen who installed; they were amazing. Working non-stop throughout a very hot day. The receptionists who took my calls and were models of patience and professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

“I was most satisfied with once they started the time frame was great, they were very supportive, professional and they answered all of my questions.”

Review by
09/09/2018

“Tim - he did an awesome job of communicating, resolving any problems, and meeting our expectations.”

Review by
09/09/2018

“All crew members. Mike Stefani and Josh were always responsive, fair and reasonable.”

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

No review comments provided

Review by
09/08/2018

No review comments provided

Review by
09/08/2018

“Installers very thoughtful and professional”

Review by
09/08/2018

“I am most satisfied with Russel Roofing because I had the garage sided and the gutters done, the garage is beautiful. Also, the man who did the siding on the garage did a beautiful job.”

Review by
09/04/2018

“I was most satisfied in all areas.”

Review by
08/31/2018

No review comments provided

Review by
08/30/2018

“I was most satisfied. They have served me well in the past.”

Review by
08/29/2018

“I was most satisfied with the salesman's knowledge regarding the problem with the window.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“Quality”

Review by
08/28/2018

“I was most satisfied with the performance of the roof. The performance of the product is amazing. Also, the look of the roof because I had a detailed roof in the front. I have copper gutters, and their copper work is excellent. They look very professional, neat, and clean. Not only the performance but the aesthetics and the look. I walk out and look at my roof every day and get happy.”

Review by
08/28/2018

“I would like to recognize the crew for their exceptional service. They were good guys. You could talk to them about what they intended to do. The people who performed the service were good.”

Review by
08/27/2018

“The quality of the work seems good. I haven't had any issues with roof.”

Review by
08/27/2018

“I was most satisfied with the roofing service.”

Review by
08/24/2018

“I was most satisfied with Jeff Biel, the salesman. He was very good. Also, the work crew was friendly and behaved professionally. For this being a church, they were very respectful and I appreciate that.”

Review by
08/22/2018

“I would like to recognize everyone for their exceptional service. They were all great.”

Review by
08/22/2018

“John Glah was very informative and professional to work with. The job site was very clean afterwards.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“They lived up to their commitment and I am satisfied with that.”

Review by
08/20/2018

“I was most satisfied with their communications about what product I was getting, my warranty and guarantee, when they would show up and begin work and what the price would be.”

Review by
08/20/2018

“I was most satisfied with the quality of their work.”

Review by
08/20/2018

“We are most satisfied with the timeframe the project was completed. We were quoted nine weeks but they were completed in one and a half weeks.”

Review by
08/20/2018

“I wasn't satisfied with anything in particular.”

Review by
08/18/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

“I was most satisfied with all of it. They communicated really well, and seemed knowledgeable. It seems like they have a great product, and their warranties are awesome!”

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with their complete service.”

Review by
08/16/2018

“I would like to recognize Mark for his exceptional service. He was the foreman on the actual commission of the work. He was great. He stands out. Everyone has been totally professional.”

Review by
08/15/2018

“I would like to recognize the guys that actually did the work for their exceptional service. It was two gentlemen, but I am not sure of their names. They did a great job!”

Review by
08/15/2018

“I was most satisfied with the timeliness. Also, the quality of the work is good.”

Review by
08/13/2018

“The whole installation crew was exceptional. They worked very well as a team.”

Review by
08/11/2018

No review comments provided

Review by
08/11/2018

“Jeff Biel was responsive to my calls and visited our house as promised so scope out the work. The solution he proposed did not solve the problem. I don't know whether the solution was poor or the work was not performed properly. Problem remains. I called to talk with him two weeks ago and he promised to review the work and make corrections. I have not heard anything further. In the current rainstorm, the problem still exists.”

Review by
08/06/2018

“I was most satisfied with the quality of work.”

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