Gutter Helmet by Lednor Home Solutions

Hezekiah White

9 months ago

I had my roof replaced by Lednor / Harry Helmet in 2017, and the roof began leaking afterward in several areas (2018, 2020, and 2024). Before their replacement, the roof had never leaked. After months of communication, the company eventually agreed to reimburse $1,000 for part of the damage. I was then sent a lengthy “Customer Release” that asked me to waive all current and future claims, warranty rights, and even remove or rewrite any public reviews. For a $1,000 reimbursement, that document was far too overreaching. I declined to sign it and asked that the company simply process the payment without the unnecessary paperwork. Unfortunately, I am still out $1,500 for the porch/sunroom damage, which the company has refused to address in good faith, citing that the issue is now outside the statute of limitations even though all the leaks stem from the same roof installation. The communication throughout this process was slow, and the settlement form was unreasonable for such a small reimbursement. I hope the company reviews its customer-service practices so other homeowners aren’t left covering damages or pressured to sign away their rights just to receive modest compensation.

theduckthatquacks

6 years ago

Poor follow up on warranty repairs .. our harry helmet has blown off our roof twice now.. lifted in many places... still waiting for Chad to get our helmet finally done correctly after 3 years .. the initial install was extremely sloppy.. we had problems immediately.. they've been back 5 times over the past 3 years and we're still having problems.. Vince McNaulty should be ashamed he sells folks on such poor installations.. these guys want to reuse panel sections that have literally ripped off our roof and are damaged??? Where is our 100 mph wind guarantee?? 22 inches of rain per hour will NOT flow into the gutter if a 50 mph wind gusts can blow your panels off the home and into your neighbor's back yard.. not once.. not twice.. but what 3 times?? We are totally embarrassed by having stuff blow off our home under such circumstances.. all our cheap plastic shutters are still attached but this high end metal goes sailing several times ... I personally would NOT recommend from our experience.. will post photos soon. Very embarrassed for this so called professional outfit. Update 4/10/2020 ... once again ... these helmet panels blew off... Update 4/25/2020 The panels were replaced and to be honest.. it finally appears as though the install is correct to my eye based on other installs. We shall see. Raised grade to 3 stars.

M J

a month ago

, Arrived on time, and installed Gutter Helmet in a few hours in a very professional manner. Everything works great in the rain and we are very satisfied.

Glenn Moyer

6 months ago

Had Gutter Helmet installed. Installation down well with no complaints. Person that reviewed job and supplied material and installation cost was professional and courteous. The product looks good and the installation with good workmanship.

Sara Bigley

a month ago

Working with the team at Lednor was a pleasure, from Rich in sales to all follow-up. Our gutter installation was quick, and the new gutters and helmets look amazing. Very professional company!