“Poor communication within the company and with me.”

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“Shiner sets the gold standard when it comes to roofing. Have been using them for 25 years on both of our homes for wide variety of projects (roofing, gutters, windows, custom copper roof, etc...). Employee always exceptionally professional, proficient and respectful. A real gem of a company who operates with integrity and places their customers first.”

“This was my second project with Shiner. Based on my positive experience with Shiner Exteriors on my first project, I elected not to interview other companies for this second project. And they did not disappoint.”

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“They came out, found my leak and provided a solution to fix the problem.”

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“I was happy with the overall service, professionalism, and good quality.”

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“Shiner’s replaced my entire roof (upgraded to 1/2” plywood panels, under layment, shingles) and added a new cutter/spouting system to my house, all in 1.5 days. Also, cleaned up all debris around the house afterwards.”

“Have used company service more than once.”

“Work was fast and great quality. A very professional group of people. You won’t be sorry. Our salesman Bill was not pushy but thorough and we immediately knew he would ensure a great result. People make the difference in any company.”

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“The Shiner team was outstanding from start to finish. They treated us very professionally, followed through on every promise, expectation and the quality of their work. Their reputation is completely aligned with the reality.”

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“Shiner was easy to work with. Salesperson was very knowledgeable and explained everything. We had damage from a storm and they were able to place us on the schedule much quicker than expected.”

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“We've used Shiner twice now for roof repairs. Both times, the work has effectively solved our problems. They are a solid partner and good company to do business with.”

“We had a new roof and gutters put on, replaced old vinyl siding with Hardipanels, replaced four windows and had a chimney chase rebuilt. We have been happy with all the work done and will be using Shiner for our front door replacement.”

“This was my second roofing project using Shiner. Company leadership gets involved in project preparation and job site visits. Employees understanding all houses and roofs not the same. Solid craftsmanship. Skilled in custom built home roof projects. Will use again.”

“They expensive, and sometime the turnaround time was late.”

“Shiner roofing was very responsive, professional, and expert, all of their work was top-notch.”

“Everyone at Shiner Roofing that I dealt with was very friendly and professional. Crawford, who came out to inspect my roof and give me an estimate was very personable and knowledgable, sent my lots of pictures of the damage, followed up with me when I had questions, etc. He was great. Manny's work crew who replaced the shingles on the roof were outstanding. So very friendly and did excellent work. Took their time and did it the right way, and always kept me informed of progress. My neighbors are impressed with the work that was done, and even indicated they would call Shiner when they were ready for a new roof. Also, the Admin at the office always kept me informed as to when the workers would be coming out, checking to make sure I was satisfied with everything, and always very friendly. I truly appreciate working with nice people.”

“Shiner Roofing, Siding, & Windows is responsive and competent. The work is performed on time and as agreed.”

“They provided us excellent service.”

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“Overall, we were very pleased with Shiner. Ryan went above and beyond to work with us. He helped us select the material & color, and he was responsive to all of our needs. Everyone at Shiner was competent!”

“The roof is good, it has no problem. But it's new (less than 9 months old), so all the materials are in perfect condition.”

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“From the proposal through job completion, every aspect of Shiner Roofing’s services we A+.”

“From the beginning to the end, Shiner was a good experience. The sales person who came out and walked me through the process, took pictures to the guys who did the work and the inspector who came out to be sure it was done right and well. Everyone was friendly, polite, kind, respectful, and knowledgeable. It was a great experience.”

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“They were responsive, professional, and they educated me within the process, with them being the experts in an area that I am not familiar with.”

“We have used Shiner Roofing in the past many times and the most recent, three times in the last three months. They are always courteous, professional, and diligent in letting us know the start and stop dates; their work is done well.”

“They were very easy to work with. The work that they did was outstanding.”

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“We’ve had three projects with Shiner. Each time the performance has been excellent and reliable. They insist on quality and customer satisfaction. We continue to go back to them because they are reliable, friendly, professional, and we’ve never had any issues with our experience. I have recommended Shiner to three of our neighbors, who have also been very satisfied with the workmanship.”

“From start to finish, the work of Shiner Roofing was professional, competent, and friendly. The owner himself came to do the estimate and he was present off and on during the installation of the new roof. When we mistakenly thought that we had a leak after the new roof was installed, the owner came out and took care of the matter. After two years, we have had zero problems with the roof, which also looks very good.”

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“Shiner's estimator was extremely knowledgeable and set the tone for a a work plan that unfold as planned. There were some surprises with our roof, but none about how Shiner would handle them. I recommend Shiner.”

“Shiner Roofing provided first class service in our recent home gutter project and all aspects of the process went well.”

“Shiner's just installed our second roof. They are second to none! Outstanding quality and workmanship.”

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“The job manager and crew did a terrible job communicating and the workmanship was shotty. They tried to upsell me on something they should have caught during the proposal (U clips between plywood). It was like a $7000 upcharge. The crew was sloppy with the jobsite. Shingles and nails were left all over the place between days of the job. It rained between one of the days and several nails washed down into the gutter. Unfortunately my gutters drain into the ground with no easy way to retrieve debrief. Then when they replaced the gutter guards, the did not remove the nails from the gutter first. I took pictures and communicated with the manager, and she confirmed they should have cleaned everything out. They did come back out, remove all the guards, clean, and reinstall. Finally about 2 wks after the job completed, a leak sprang, for which they had to come back, tear part of the shingles out, and redo the flashing. The entire job was frustration from start to finish and I WOULD NEVER recommend the company to anybody. In fact if I heard someone was considering contracting with them, I would try everything to talk them out of it. Finally, the QA person was a scam artist. I think he name was Eric. I felt like I was getting hustled from the jump. Not to be completely negative, the shingle delivery was good (on time and as described). Also the woman in the office, Kristen Fiebe, tried to do the best she could to resolve issues. She did great.”

“Siding work was great. Have not had siding flying around the yard during storms since then. Only concern was work was not completed in one day, and when crew left they did not tell us fence was down along far side of house during the duration. Luckily, the dog did not go on an adventure.”

“They were terrific.”

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“Project took too long to complete. Workers were not respectful of personal property such as landscaping”

“Shiner Roofing did a fantastic job with the installation of our new gutters. The rep, Julie, came prepared with photos regarding the black gutters I requested over the phone. She is the best representative of any company I have ever worked with! The gutters are terrific and my house looks a hundred times better. I highly recommend this company. She answered ALL of my questions, as did the supervisor who came out with the workers. He spoke English and was here the whole time. The value of my home has increased greatly.”

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“My experience with Shiner was great from the initial consultation to completion of all the work. I did a complete exterior renovation and replaced my siding, roof, and gutters. Everyone was professional and the value was much better than other companies that quoted me. Communication and responsiveness to my requests was amazing. I would highly recommend Shiner to anyone looking to have work done on their roof and siding.”

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