Nu Look Home Design, Inc.
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Nu Look Home Design, Inc. has received 4.7 out of 5 stars based on 330 customer surveys conducted through Our Research Partners.
5
268
4
30
3
14
2
15
1
3
1st year as a Best Pick Call
"Nu Look has been the go-to company for more than 40,000 homeowners. We ensure every customer receives the same excellent service with our 13-step production process, 3D rendering, and line-by-line pricing so you know exactly what you're paying for. We offer flexible financing options to make tackling your next project easy."

Patrick Fingles | CEO
Company Information
Services Offered
Nu Look Home Design, Inc. provides gutter and gutter cover installation and replacement. The company also offers roof, siding, window, and door installation and replacement; solar installation; energy consultations; and free estimates.
Services Not Offered
The company does not offer roof repair or gutter protection.
Minimum Job
A job minimum of $2,500 is required.
Warranty
Nu Look provides a lifetime labor and materials warranty. The workmanship/labor warranty warrants to the customer that all installation labor performed by Nu Look will be free of defects in workmanship for so long as the customer lives in the home where the products have been installed.
Company History
The company started in 2003.
Distinctions
Nu Look received the GuildQuality Guildmaster Award and was ranked on Qualified Remodeler's Top 500 list in 2022.
Areas Served
Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park
Address
7134 Columbia Gateway Drive Suite 150
Columbia, MD 21046
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 4:00 pm
Sun
Closed
Licenses
MHIC #121892

Compiled Score:

Nu Look Home Design, Inc. has received 4.7 out of 5 stars based on 330 customer surveys conducted through Our Research Partners.
5
268
4
30
3
14
2
15
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/12/2022

No review comments provided

Review by
08/12/2022

“The crew was unprofessional.”

Review by
08/10/2022

No review comments provided

Review by
07/22/2022

No review comments provided

Review by
07/13/2022

No review comments provided

Review by
06/27/2022

“From start to finish a great experience”

Review by
06/24/2022

“Beautiful, but more importantly, I can feel the difference in the house, and everyone notices.”

Review by
06/23/2022

No review comments provided

Review by
06/22/2022

No review comments provided

Review by
06/21/2022

“Great service”

Review by
05/25/2022

No review comments provided

Review by
05/24/2022

No review comments provided

Review by
04/29/2022

“They accommodated my schedule and completed the project on time.”

Review by
04/13/2022

No review comments provided

Review by
03/31/2022

“Had same materials as other companies. Good install, but similar to what could get with others for a bit less.”

Review by
03/30/2022

No review comments provided

Review by
03/23/2022

No review comments provided

Review by
03/21/2022

No review comments provided

Review by
03/18/2022

“From beginning to end, Jessica Fingles in Sales was very helpful in our final decision to go with Nu Look. We took quotes from a number of vendors, watched countless virtual demos, but Jessica came in like a good neighbor or friend visiting. She is knowledgeable, personable and easy to talk to. What us New Yorkers call “good people”, Sandy our scheduler was great! Friendly and kind and on task. Our Project Manager, Kevin kept us informed and checked on us periodically. The roofers, trim and gutter techs were all professional, efficient and hard working. We had quite a few neighbors peeking about. We went from the worst looking house to the BEST! We can tell you are a company that takes care of it’s people! Good job Nu Look!”

Review by
03/11/2022

No review comments provided

Review by
03/09/2022

No review comments provided

Review by
03/09/2022

“It was an excellent service, work and communication. I highly recommend them.”

Review by
03/07/2022

“already have, great work”

Review by
02/21/2022

No review comments provided

Review by
02/18/2022

“Maybe in the future after I have a chance to see how the product stands up.”

Review by
04/30/2020

No review comments provided

Review by
04/30/2020

No review comments provided

Review by
04/23/2020

No review comments provided

Review by
03/12/2020

No review comments provided

Review by
03/12/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/09/2020

No review comments provided

Review by
03/08/2020

No review comments provided

Review by
03/05/2020

“I was extremely satisfied with the project done by Nu Look Home Design. They acknowledged my needs and the members took care of my wants. They were knowledgable and professional regarding the project.”

Review by
03/05/2020

No review comments provided

Review by
03/04/2020

“The work was well done and professionally.”

Review by
03/04/2020

No review comments provided

Review by
03/03/2020

“There were no issues. Gabriel was wonderful and answered all my questions. I am going to get my windows replaced soon.”

Review by
03/03/2020

“From my very first contact with NU LOOK, it was obvious that I was dealing with a reputable organization. This was confirmed as the days passed. the work was begun, as the work progressed, and the finished product was seen. Everyone involved with whom there was contact, whether on the site or by phone represented the company in a way that substantiated my initial assessment.”

Review by
03/03/2020

No review comments provided

Review by
03/03/2020

“Richard was great but it took forever to get the jobs scheduled. My daughter got a new roof and windows and I got a new roof. There were so many problems and so much confusion. I had to point out to the company that a previous contract was for less money that the final contract. They did honor the first contract. The roof was supposed to be black but it is gray. That is not a problem as I like the gray but... The windows put in at my daughter's house are nice but one of the workers damaged the walls around the window and plastered over the problems, it looks like with his hands, leaving a big mess I had to sand down, repair, and repaint. The office kept calling me when they should have been calling my daughter about her house and I had to give them her number more than once. The workmen doing the roof were polite, worked nonstop, did a great job, and cleaned up very well. The window guys at my daughter's house did an excellent job except for the plaster issue. The follow up by Chris was good. Had I noticed the plaster job at my daughter's house when he called, I would have pointed it out to him.”

Review by
02/25/2020

No review comments provided

Review by
02/25/2020

No review comments provided

Review by
02/22/2020

“They worked with me, had a good price, and were quick.”

Review by
02/20/2020

No review comments provided

Review by
02/17/2020

“Very happy with the new roof and gutters. All of Nu Look Home Design’s employees were professional and attentive.”

Review by
02/11/2020

No review comments provided

Review by
02/10/2020

“They were timely, effective, and accommodating!”

Review by
02/10/2020

No review comments provided

Review by
02/10/2020

No review comments provided

Review by
02/09/2020

No review comments provided

Review by
02/09/2020

“NuLook cancelled 3 times in our original phone appointment. They lost the "record" of the second, but I have proof. Upon finally booking them and giving them a chance, it took them November - January to receive approval from the HOA. I, the customer, was the one who called the HOA asking for the approval and seeking after the approval to move everything forward. I, the customer, had to be the one to forward information from NuLook to the HOA and then from the HOA to NuLook multiple times even though I was promised that this was to be taken care of by NuLook. NuLook of course blamed the HOA. The icing on the cake was that the crew broke the back door to the property. I called the site manager right away, and he said it would be taken care of by the afternoon upon completion of the roof. I drove an hour out to sign the paper of the roof completion, but upon arrival, the gate was NOT repaired or replaced. In fact, the crew members claimed it had ALREADY been broken when I have proof from previous, the tenant, AND the conversation from the crew manager. I refused to sign the paper until the job was completed the NEXT day. Terrible customer service, terrible time management, terrible communication.”

Review by
02/06/2020

No review comments provided

Review by
02/05/2020

No review comments provided

Review by
02/05/2020

“I'm satisfied with the service.”

Review by
02/05/2020

No review comments provided

Review by
02/04/2020

“They did a great job! Their project manager, Henrrey Hong, was great!”

Review by
02/04/2020

No review comments provided

Review by
02/03/2020

No review comments provided

Review by
02/03/2020

No review comments provided

Review by
02/03/2020

“They did a good job. They showed up on time and cleaned up. I was really happy.”

Review by
02/03/2020

No review comments provided

Review by
02/01/2020

No review comments provided

Review by
01/29/2020

No review comments provided

Review by
01/29/2020

No review comments provided

Review by
01/28/2020

“Lonell Murphy is a consummate sales professional. There were other Nu Look competitors. However, I selected Nu Look based on his price proposal and his excellent knowledge of the projects and presentation skills. Henrrey Hong is an outstanding project manager. His crews were on time and did a great job on the roof and windows. Also the crew performed an incredible cleanup job. It was best.”

Review by
01/27/2020

No review comments provided

Review by
01/26/2020

“Process was quick and painless.”

Review by
01/24/2020

No review comments provided

Review by
01/23/2020

No review comments provided

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

No review comments provided

Review by
01/20/2020

No review comments provided

Review by
01/16/2020

No review comments provided

Review by
01/15/2020

“I am very satisfied with the work and quality as well.”

Review by
01/14/2020

No review comments provided

Review by
01/13/2020

No review comments provided

Review by
01/13/2020

“I have to say my system looks great on my roof. The guys were very professional in everything they did. It was done on time and on schedule, in fact they completed the project at a real quick pace. I recommend George's team any day. This portion may just be the timing of me getting my system done but you definitely have to followup when the system is complete, dealing with the utility co. installing the meter was a pain. but the office failed to pass on my info when nobody was available to talk to me but again they may have been extremely busy with installs prior to 12/31/19. All in all, I would definitely recommend again and they will do my upgrades if need be.”

Review by
01/11/2020

No review comments provided

Review by
01/11/2020

No review comments provided

Review by
01/11/2020

No review comments provided

Review by
01/10/2020

“They were very professional and met all expectations.”

Review by
01/10/2020

“The crew was exceptional.”

Review by
01/10/2020

No review comments provided

Review by
01/10/2020

No review comments provided

Review by
01/10/2020

“I was very happy with the timeliness, work, and craftsmanship of the roof. I was promised a half off deal as advertised, and that is not at all what I got.”

Review by
12/31/2019

No review comments provided

Review by
12/28/2019

No review comments provided

Review by
12/28/2019

No review comments provided

Review by
12/24/2019

“totally professional staff and the project manager stayed constantly in touch”

Review by
12/24/2019

“It was three months from order to install. But it was worth it. My doors are air tight, no drafts. They look fabulous! Everything about them is perfect right down to the hardware. This is not Home Depot grade product. Custom made. Superb quality. You definitely get what you pay for.”

Review by
12/21/2019

No review comments provided

Review by
12/20/2019

“I want people to know to be careful with this company. When they sell you something they turn around and do something else. If my issues aren't resolved I'll rectify them myself.”

Review by
12/18/2019

“The original salesperson that came to our home went above and beyond. There was no pressure, which made us feel comfortable about giving our business to Nu Look Home Design.”

Review by
12/18/2019

“They were professional and patient.”

Review by
12/17/2019

No review comments provided

Review by
12/14/2019

No review comments provided

Review by
12/11/2019

“I was told on installation day that I didn't have to pay upfront since I financed everything. I was then called and told I owed $700 for materials. I was originally told that since financed everything anything else would be put on to the financing amount. ”

Review by
12/10/2019

“John Thompson was very professional and detailed.”

Review by
12/10/2019

No review comments provided

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