“Initially it started off not in the right direction, but it ended up OK. They fixed the issue I had. It was OK. The expectations that I had were based on what they were telling me; I thought that something else should have been done. I wasn't satisfied with how things were done, but they came back; they fixed the situation. I think that the pictures that were taken by the person that came out, given to the one that was actually going to do the job—there was a mix up there. But other than that, they came out, they did OK, and so far, I'm satisfied with the outcome. I would grade them a B. They guy he did come with me and made sure that everything was OK.”

“They did new gutters. I'm concerned about the winter, when the ice gets on top of those new gutters, especially facing the west. We had an episode last winter where it froze over the gutter and went onto our awning, and we had ice. Said we had to get a wire and plug that in when we get a lot of snow and ice. So far, it's great. I'm just concerned if we hit ice and melting, we're not prepared with that wire that we should have in our gutters. I'd give them an A.”

“A little of both and the corners were two parts that come together, they didn't do anything to them [inaudible]. [Inaudible] a stream of water just runs off the roof. I would grade the overall experience with a C. Recommendation - it depends on the house. If they didn't have the same problem I've got, I wouldn't recommend them.”

“I like that I don't have to clean out no gutters. I haven't had it that long. I just got it. It hasn't been a year yet, I don't think. But I know the water runs smoothly down without the leaves clogging my gutter. The customer service was great. I'd give them an A. I have recommended them.”

“It was so-so. They gave me one detail that they were going to do, and did something else. I like the gutters and all that. What happened was the guy insisted on putting the downspout down the middle, but they never did it. So, we decided on a $200 difference, and I would grade them a B.”

“I guess they were OK; they are not filled with leaves. We had a real heavy down pour; the gutters worked great. But I realized one of the gutters in the back was dripping, it wasn't collecting the water; there was a stream of water running down. I would grade them a B.”

“They were very polite, did a good job, and they were on their way. I mean, there is nothing much to say. It's got to be an A+. I don't remember the dealings with customer service, but I'm sure it was fine. Very friendly. I already have recommended them.”

“The work they did was outstanding, they seemed to be very professional tradesman. They knew what they were doing. They cleaned up after themselves. They made themselves very clear about what I should or shouldn't do. I would grade them an A+.”

“They came out right away; they did it in a day. I don't have an easy house to do in a day, but they got it done in a day; I haven't had any issues, and my gutters look awesome. I would grade them an A+ down the line. I would recommend them.”

“It's doing what it's supposed to do so far. I'd give them a B. The only think about it last winter was the icicles, off of it, but I don't know if that's anything that’s a problem with them; it's just what I didn't like.”

“Nothing but positive things to say about them. They were very professional, they cleaned up after themselves, and I haven't had a problem with the product. I'd give them an A+. Extremely likely to recommend them.”

“They were efficient, clean whenever they got done. Everything was taken care of. I would grade them an A+. I would grade them excellent, because they are still up; let's see how it goes through the Winter.”

“They did a good job. The gutters work. The only thing that I don't like about it is when it rains in the winter and freezes, you get icicles. I'd give them an A. I haven't had to call customer service.”

“At first, it was And then after we had rain and it got cold, the whole gutter system just turned to icicles and icicles just started falling on our heads. I would grade the overall experience with a C.”

“They were good; they didn't step on my extension gutters out in my yard. They did good; I would grade them an A. They did a good job. They did what they were paid to do.”

“They did the job quickly. They did a really good job on the installation. They didn't leave a mess behind. I'd give them an A+. Extremely likely to recommend them.”

“They did good work. They came on time. They didn't keep us waiting. I would give them an A rating. Their punctuality was very good. I would recommend them.”

“I liked their timeliness; they said they would be done with the job in two to three hours, and they were done. I would grade them an A+.”

“It was an OK experience. There wasn't anything that I liked or disliked. I would grade them a B. I wasn't there when they got there.”

“I'm very happy with their product and their installation. I would grade them an A+. I had no issues. I would highly recommend them.”

“Everything is fine. Everything was done right. I would grade them an A+. They were professional, and I would recommend them.”

“I would say that they were pretty flexible on scheduling and got it done pretty quickly. I would say they're an A.”

“I like the way they clean. They did a very neat job and did it in a timely manner. I would grade them an A.”

“I loved the product. It worked great. I'd give it an A+, definitely. I already have recommended them.”

“They still ice up in the winter with icicles—bad ones. It's a good company. I would recommend them.”

“Just overall—no complaints, would be a better way to say it. I'd grade them as an A.”

“The job was done on time and well done. I would grade them an A.”

“They were very friendly and very fast. I would grade them an A+.”

“I had no complaints with them. I would highly recommend them.”

“They did a really nice job. I would highly recommend them.”

“No, they did a good job. I would grade them an A.”

“I had no complaints.”

“It was positive.”

“They were fine.”

“It was good.”

“Overall, we’re satisfied. They put up our gutters.”

“They were great. I have no complaints whatsoever.”

“They did gutters for us. I have no complaints.”

“I had a great experience with no complaints.”

“I had no complaints whatsoever.”

“I don’t have any complaints.”

“I don’t have any complaints.”

“I have no complaints.”

“I have no complaints. Everything was good.”

“They did a good job. I have no complaints. I am very happy.”

“They put new gutters in for me. They were very nice people.”

“I have no complaints whatsoever. They were very good.”

“Everything was fine. It was just great. That’s the end of the conversation.”

“They replaced gutters for me. Overall, it was a quality job, but it was just far too expensive. I would rate my overall experience as a C.”

“They did gutters around the whole house. What I like about them is the product. I’d give them A-.”

“They put new gutters around the front and the back. I liked that they did a good job. I’d give them A+.”

“They put gutters on the whole house. They were very good. For the overall experience, I’d give them an A, double A.”

“They did a very nice job. We have no complaints whatsoever. They were very polite and very professional.”

“They put up the gutters all around the house. They did a good job. I’d give them an A for the overall experience.”

“They put the gutters in the front of my house. They did a good job, and I have no more leaves plugged up. I’d give them A+.”

“They installed gutters around the whole house. They did a very nice job, very neat and professional. They would get an A+.”

“They replaced our gutters. They were extremely professional, and they did a wonderful job. I would rate the overall experience as A+.”

“They put in gutters for me. They did what they said they were going to do, and the gutters were fine. I’d give them A for everything.”

“They installed my capped gutters. They did good work, and they weren’t here all that long. I’d grade my overall experience as an A.”

“They put LeafGuard gutters all around my house and garage. They came and did the job, and it’s good. Overall, I’d give them an A.”

“They removed the old gutters and put up new ones all around the house. I just like them. The guys were real professionals. I’d give them A+.”

“They replaced all my gutters and downspouts. The product was good, and the installation team was very good. I would rate my overall experience A+.”

“They did gutter installation for me. I thought the whole crew and their sales rep were very nice. Overall, I would grade my experience with them an A.”

“They installed the gutters and downspouts. They were very efficient, and they cleaned up after themselves. They came when they said they would. I’d give them an A.”

“They put new gutters around my whole house. I like that I don’t have to hire anybody to go up and clean the gutters and put their hands in the duct. I’d give them an A.”

“We had gutters installed on the house and garage. I liked the product, the reliability, and the lack of maintenance required. I would rate the overall experience as A+.”

“It was fine. They replaced my gutters. It still leaks on one end where we didn’t want it to leak so we have to call them back. I’d give them a B because of the leaking. We had some issues where I found nails.”

“My experience with them has been so far so good. They did the gutters for me. They are nice people. They work hard. My overall experience with them was a very good one. I’d give them an A.”

“I got new gutters. So far, I haven’t seen any problems. They put new gutters all around my house. I liked the fact that I won’t have to worry about cleaning out the leaves now. I’d give them A+.”

“I have no complaints about them at all. They put in new gutters around the whole house. I just liked the way they did it. They were OK and I have no complaints. The overall experience was A-1.”

“They did gutters for me. They removed the old ones and installed new ones. They were helpful. They answered all our questions and stuff. I would rate my overall experience as A.”

“They put gutters on our garage. We like that they guarantee their product. They came back several times to change things that we wanted to change. The overall experience was A+.”

“They put in new gutters all around the house. I liked that they came on time, and they did what they said they were going to do within budget. I’d give them an A-, only because it is really expensive, but without the cost I’d give them an A.”

“The gutter work they did for me looks wonderful. The guys that came did a thorough job, were pleasant to deal with, and there was a follow up afterward. It was all positive and good. It was excellent, and I have no complaints.”

“They replaced gutters for me on a portion of my home. I like that I don’t have to get on my ladder anymore. I would grade my overall experience as excellent. If 1 is an A, you can't get any better than that. I don’t believe in pluses or minuses.”

“They did a pretty good job. They replaced the gutter and the downspout. They did a pretty nice and clean job. I didn’t have any problem at all. I would probably grade the overall experience an A. There was a problem where the siding popped out, and they had to come back.”

“They did the work for my gutters. They did a great job. They replaced the old gutters and put in the new ones. I just liked that they were professional. They came in and did the work on time. They just basically did a great job. Overall, I would probably give them an A.”

“The gutters look really nice. I think the gutters were a coal type color, and they were the normal LeafGuard system. I like that they came with a 5-year warranty. They’re durable, and I don’t have to clean them out. I would give my overall experience an A.”

“They did a gutter installation. It was a good experience except for the inside corner where the leaves and debris is accumulating on top and does not wash off. I like that I don’t have to get up there anymore and clean the gutter. I’d give them an A.”

“They put on completely new gutters. I don’t know how I like the gutters yet, but the whole idea was that I wouldn’t have to go on the roof and clean them. The guys were real nice. The sales guy that we had, Brian, we liked him real well. I would probably give them A+.”

“There was no problem. We got LeafGuard gutters. We are hoping they will do what they say and prevent my husband from having to go up and clean the gutter. I had no problem with anything, so I’d rate everything excellent, A. Everything was fine. They did a great job.”

“They did rain gutters for me all the way around my house. I liked that they were real neat, and they didn’t loaf around. They went right to the job. They were clean. They were very professional and very artistic. I’d give them A+. There is no grade to say how good they were.”

“They did gutters for me. There was nothing that I was not pleased with. The service was fine. There was an issue that I had, but it had nothing to do with anything. It just has to do with the weather and if it happens again, which means it’s for the winter. Overall, I’m going to give them a B.”

“It was very quick and thorough, and they cleaned up after themselves really well. They just put on new gutters for us. They are very efficient. They were done in about three or four hours. They were very informative about what they were doing and asked questions if they had questions. I’d give them an A+.”

“They replaced all of our gutters and downspouts around the house. The gutters do a really good job of not getting clogged, and that’s why we bought it. Their service was excellent. They came and did all of their work quickly and efficiently. They cleaned up really well, and they left. They were just really easy to work with. I’d give them A+.”

“They did a wonderful job. Everything works, and they cleaned up after themselves. They did a gutter installation for me. We like the LeafGuard gutters because I won’t have to clean them again, that’s for sure. They have these gutters that the leaves run off of but the water runs into the gutters. They also guarantee that the gutters won’t clog for a lifetime. That’s what we like about that. I would rate my overall experience as A+.”

“They took down the old gutters and put up the new. I like that I don’t have to get up on the roof anymore. They put the guards on top of them, so I don’t have to sweep the gutters out any more. Overall, I would say they were very good and I’d give them an A. We just noticed two things because we had some hard rain. They forgot to screw in the downspouts that go out on the lawn.. It was just a minor detail. All they had to do was just push it back on to the downspout. I’m a handyman, so it doesn’t bother me.”

“They put in my gutters. They did a fine job, but they are super expensive, super, super, super expensive. They did a great job. I had my garage done when I put it up seven years ago, and then just last summer they were out and did the back of my house. Once again, they did a great job with no problems, but they were super, super expensive. That’s just my opinion. I’d give them an A for the overall experience.”

“They put on new LeafGuard gutters. They put the heat cables into the gutters also, to melt off any ice that gets on them. They just seemed very professional. They came out, and they showed me their product. It looked like a right high-quality product. They were extremely quick. They came out in one day, and they left no mess and did a really good job. I would grade my overall experience with them, A.”

“We love the performance of our LeafGuard system. Very little excess water goes over the gutter now, and the oversized spouts really accommodate heavy downpours. I liked that they did it all in one day very quickly. They did a really good job. There were some minor modifications that I asked them to make, and they were very accommodating. Overall, I’d give them an A.”

“I had a totally positive experience. I think the guys that did the work were probably the best workers I’ve ever had here. They took down the old gutters all around my house and put in new ones. When they got here, they told me exactly how long it was going to take. I was concerned because I had to leave later on. They got done exactly at the time they said. I would like to pat the lead on the back, because he really knew what to do. It was great. I would give them an A+. They did a really good job. I was really happy with it. It was more expensive than I thought it would be, but they did such a good job. I know I’ll never have to deal with it again.”

“They replaced all the gutters on the house. The most difficult part of the experience, with almost causing me to remove myself from their services, was their affiliation with another company and the financial runaround that I had to go through to satisfy LeafGuard and the other company. They came and did a good job. They cleaned up after themselves when they left. I would rate my overall experience as B+. Their customer service and financial department really, really, really needs to learn how to work with a customer. I called four or five times trying to get clarification with some issues and couldn’t do it. Finally, I just let them do what they wanted to do and worked it out later on.”

“I’m not happy with the service. I have some unresolved issues with them still. I asked repeatedly to talk to the president or the owner of the company, and the list goes on and on. They put LeafGuard gutters on my house. I liked absolutely nothing about them. They were supposed to have new gutters up on my house in one day. They tore out the old gutters. They ended up not coming back. They kept on basically pushing me, pushing me for almost two months before they came by to tell us they finished the installation, which wasn’t even a third of the way done yet. In between that, we had a bunch of issues with the people in the office basically treating me very badly. Here I was calling them trying to get them to come out and finish the work they were supposed to do. They were telling me they couldn’t come back because they had 18 other jobs and they had to finish those first. Basically, it was just a terrible experience for several different reasons. I’m not happy with the product, not happy with the installation, and I’m not happy with the people in the office. If my issues don’t get resolved with LeafGuard directly, which I have given them several chances to do, it will probably end up in a lawsuit.”

“We are still having problems with one of the gutters. It’s actually leaking between the gutter and the house. On a scale of one to ten, I’d give them a six. Initially, they came out to do the installation. Actually, they came out to give me an estimate, and they told me what they could do. When the installers got there, it turned out the installers said they couldn’t do what the salesman promised me that they could do, so that was the first problem. Then they installed it, and when they were installing it, it was kind of raining, so when they were installing over a back porch area, which is a finished interior back porch, we started getting a big leak inside the house. When they got the gutter up, the leak stopped, but it was still leaking between the roof and the gutter. They've come out twice now to repair that, and I don’t think they've totally fixed it yet, but they've come out when I’ve asked them to. The problem is that they installed it in bad weather and they shouldn’t have. I’d give them a C overall.”

“They put a gutter on the back overhanging the back porch. It was just maybe a 16-foot section, maybe not even that, but it was very, very costly, and I didn’t really care for that. They had to redo the back of the roof. They had to burn a section off, the edge off, and they put like a manual channel in there to make the gutter fit better, I guess. I’m not sure but when they put the gutter back and they put the thing there, it kind of overhangs the roof and it doesn’t look that good to me. It’s hard to explain because it’s not like a regular roof. It’s a rubber roof, and it was rounded at the very end. So they had to cut that section out, and they put the gutter on and they flapped it, I’m assuming, so the water doesn’t go back underneath the roof or whatever. That doesn’t look that good to me. For the money that we spent, it looks awful to me. It was a lot of freaking money. I’d give them a C, overall.”

“The installation was fine, but I found that some of the things they promised me, they didn’t fulfill. I’d say the product was good, but they made promises where they were going to give me certain items for signing, and I didn’t receive those items. I was supposed to receive a $1 gift card for a major restaurant. I did not receive that. Actually, that made a difference to me, so I would say that the product is good, but they make false promises. I’m a little bit upset with LeafGuard. Overall, I’d give them a C. I did call them back on several occasions and told them that they didn’t fulfill part of their promise, and they didn’t do anything to rectify that. I would only recommend the work, even though I thought it was a little bit expensive, but I wouldn’t recommend them if someone was looking for somebody who is trustworthy.”

“I really liked Leafguard's rapid installation. They had a rapid return of a technical guy to address a concern that happened twice. Both times he was very nice. So it was a nice installation and twice nice back-up visits. It was a localized spillage over the gutter and he addressed it. As far as we know everything's OK. But I liked the attitude for the recall and the quick installation. The demeanor of the fella that came out that represented Leafguard came out twice. He was very cordial and accommodating and interested. He was technically informed and accomplished so that was kind of nice. I live in a wooded area in a big house, acre lot, lot of trees. My wife has been making me clean gutters for years and years and now I don't have to do it. So I no longer have to climb ladders to clean leaves and when we come back from Arizona I don't have to climb ladders to chop ice to get water flowing again. Everything is good.”

“I haven't had any reason yet to be thrilled simply because the leaves haven't fallen. What I will appreciate, I think, is that I won't have to have somebody cleaning out the gutters all the time. Leafguard were fine. I had no problems whatever. They were very nice and polite and everything I could ask. I didn't know of any other gutters I could have had installed. In fact my daughter advised me against it because she knew people that weren't happy about it. The salesman really had a tough nut to crack here because I had no idea it was going to be so expensive. I expected it to be maybe $3000. He was handicapped in that way and he came down quite a bit. He was willing to work with me. The people next door, it turned out, after I had this done, while the salesman was talking he said the people next door had this stuff. We were friendly and I knew them but I had no idea. So I mentioned it to her after they were installed and she said they just hated it. They feel it encourages great big chunks of ice in the winter time. I'm not looking forward to that. So I have no complaints yet but in the winter it doesn't sound like it's going to be much fun.”

“The first girl, Julie Sadler, that came out, she pretty much detailed everything that was going to happen. She took pictures and showed me all the pictures she had taken of the old gutter system and how worn out it was and kind of flooded. It was not in great shape. From there she explained everything that was going to happen and what they were going to do. She showed me the product. When the guys came out and did it they were real fast. They were in and out in one day. I did have a little bit of a problem with it but when I thought– it was overrunning. Chicago's had a bunch of storms this year. We had a fairly good storm right after I'd gotten it put in. My neighbor had told me he noticed it looked like it was running over and looked like a waterfall. I know that can't be right. I called Leafguard and the guy came out and took another look at it and apparently he did what he– he left something over here he had written on what he did. Whatever he did everything's working now because we had big rains the last couple of days and everything was fine.”

“The salesman was very knowledgeable, and the workers were just fantastic—they were very conscientious. They kept me apprised of their progress and what they were going to do, and they made sure it met with my satisfaction before they did it. They cleaned up after themselves. They just seemed to be a very professional crew of guys. The gutters were on the whole house. We have a ranch, so it was a lot of linear footage, and it took them about a day to do. We have ten oak trees on our property, and we have to get up on the roof twice a year to clean out the gutters. We've tried the little covers you can buy at home improvement stores, and nothing worked. We had a storm last July, and a tree came down. Part of the damage to our house was a bent gutter. The insurance company gave us a certain amount of money to go toward fixing the gutters, the siding, and the roof. We got the best of everything, and paid the difference out of our own pocket. It was a lot of stuff we had talked for years about doing. The salesman that gave us a quote on the gutters also gave us a quote on the windows. We have since had the windows done, and they're fantastic, too. I just cannot praise LeafGuard enough. I'm very satisfied. They have a fantastic warranty with a high-quality product and high-quality people.”