KTM Roofing Company, Inc.
8th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

KTM Roofing Company, Inc. has received 4.7 out of 5 stars based on 110 customer surveys conducted through GuildQuality.
5
91
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12
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3
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2
1
2
8th year as a Best Pick Call
"KTM Roofing Company has been raising the standard since 1984. This comes from working for others before starting my own company and believing that life is better for everyone if the work is a masterful installation by a professional staff backed by a strong company."

Tim McLoughlin | President
Company Information
Services Offered
KTM Roofing Company installs seamless gutters and performs all types of roofing work.
Warranty
The company offers its own No Clog Guarantee on Gutter Topper gutter protection products.
Company History
The company has been family owned and operated for 35 years.
Distinctions
KTM Roofing is an EcoStar Gold Star Authorized Applicator and a Carlisle Authorized Applicator and employs a CertainTeed Quality Master. The company is also a CertainTeed SELECT ShingleMaster and 2009 recipient of the Ludowici National Project of the Year Award.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2536 Highway 138 E
Stockbridge, GA 30281
Hours
Mon
7:30 am - 4:00 pm
Tue
7:30 am - 4:00 pm
Wed
7:30 am - 4:00 pm
Thu
7:30 am - 4:00 pm
Fri
7:30 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

KTM Roofing Company, Inc. has received 4.7 out of 5 stars based on 110 customer surveys conducted through GuildQuality.
5
91
4
12
3
3
2
2
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2019

“Throughout the entire process, the company seem to value honesty and integrity, and it was an easy sale to make.”

Review by
10/02/2019

“From the time they did the job, it was above and beyond. It was scheduled really quickly.”

Review by
10/02/2019

“Everyone at KTM Roofing Company has been very good. From the roofers to the office staff, they are very professional.”

Review by
09/25/2019

No review comments provided

Review by
09/19/2019

“They went above and beyond to get done what we needed to get done and they were very professional.”

Review by
09/19/2019

“Everything went well and I was very pleased.”

Review by
09/19/2019

“They were knowledgeable. They exceeded my expectations in sales.”

Review by
09/18/2019

“They did a very good job.”

Review by
09/18/2019

“Everything was perfect.”

Review by
09/18/2019

“Chris Russell”

Review by
09/18/2019

“KTM Roofing Company was very professional. They came in, cleaned up, and took the debris away. I was very satisfied.”

Review by
08/28/2019

“Excellent Company.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“I have already recommended KTM Roofing Company.”

Review by
08/27/2019

“Richard was very good and their crew was excellent.”

Review by
08/27/2019

No review comments provided

Review by
08/27/2019

“Their customer service is excellent.”

Review by
08/09/2019

“I would like to recognize all of the but Chris Tyson kept everything smooth, he was the salesman.”

Review by
08/08/2019

No review comments provided

Review by
08/08/2019

“I would like to recognize the three gentleman that were here for their exceptional service. They worked independently, but when needing to they worked together. They even put a drip pan under their trucks so they wouldn't drip oil. That's attention to detail and I appreciate that. That may not be important to some, but that was a nice touch.”

Review by
08/07/2019

“The lady who gave me the invoice was able to clear some things up.”

Review by
08/07/2019

“I would like to recognize Priscilla Carr for her exceptional service.”

Review by
08/07/2019

“I would like to recognize the whole company for their exceptional service. Everyone was on the same page.”

Review by
08/07/2019

“KTM Roofing Company met my expectations with everything other than fixing the leak in the roof by the chimney.”

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

“The salesman. He was very courteous and followed-up. He's who I'd recommend.”

Review by
08/07/2019

“I would like to recognize the initial salesman for exceptional service.”

Review by
08/07/2019

“They were very efficient; they came when they said they would, and did the job; I was very pleased with them.”

Review by
08/07/2019

“Wonderful company!”

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

“The price exceeded my expectations.”

Review by
08/07/2019

“They met/exceeded my expectations with their timeliness. They got the work done quickly.”

Review by
08/07/2019

“I was not happy with how long it took to get the project done. It took KTM Roofing three days instead of a day, and I am leaking problems.”

Review by
08/07/2019

“I'm very dissatisfied with the communication and follow-up with KTM Roofing.”

Review by
07/11/2019

“The owner cared enough to spend 30 minutes on the phone to explain the way their company stands out. The salesperson, Chris, was very nice.”

Review by
07/11/2019

“Make sure you get your price quote in writing before they do the job or the price might change.”

Review by
07/10/2019

“The entire project was great.”

Review by
07/09/2019

“We worked with various people, and it was always a good experience.”

Review by
07/09/2019

No review comments provided

Review by
07/09/2019

“The installers for the roofing and gutters were exceptional.”

Review by
07/09/2019

“I would like to recognize the installers for their exceptional service. They were great.”

Review by
07/09/2019

“James was great.”

Review by
07/09/2019

“Everybody over there is good.”

Review by
07/09/2019

“They met my expectations with their professionalism.”

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

“They were very efficient.”

Review by
07/08/2019

No review comments provided

Review by
07/08/2019

“They got the job done fast and efficiently?.”

Review by
07/08/2019

“I would like to recognize the salesman.”

Review by
07/08/2019

“I have already recommended them to a lot of people. They are organized, and quick. Chris Tyson is our contact there and he is no pressure and is very easy to deal with.”

Review by
07/08/2019

“Their professionalism in proposals was great. Overall? the project was easy from the clerical side.”

Review by
07/08/2019

“She stated that the Salesman was great!!”

Review by
07/08/2019

“They explained things very well. They were also friendly, courteous, and fast.”

Review by
06/09/2018

“Excellent service, everything done as a promised and on schedule.”

Review by
06/08/2018

No review comments provided

Review by
06/07/2018

“They got most of it done in one day.”

Review by
06/07/2018

“KTM installed our roof and has come back on one occasion to repair it after storm damage. They did an excellent job both times. Exceeded my expectations.”

Review by
06/06/2018

“They gave me the highest customer satisfaction that they could. They took care of everything I was concerned about instead of making excuses.”

Review by
06/06/2018

“Everything was perfect.”

Review by
06/06/2018

“Chris and Hannah were exceptional. Chris explained the entire process to me and then took time to answer questions from my husband. Hannah responded to all my needs very quickly.”

Review by
06/06/2018

No review comments provided

Review by
06/06/2018

“KTM Roofing Company met or exceeded my expectations with pretty much everything the young man who came when I first spoke to him was very responsive to me. He did a good job. The guys who came to do the work got it done in a timely manner when they started it. I was very pleased with the quality of the work.”

Review by
06/06/2018

“They met all my expectations.”

Review by
06/06/2018

“KTM Roofing Company met my expectations with the value, the installation and the quality of the materials. I have shown my neighbors the product because I am so proud of it.”

Review by
06/06/2018

“I am satisfied with the product itself.”

Review by
06/06/2018

“I would like to recognize everyone I worked with for their exceptional service.”

Review by
06/06/2018

“I feel KTM Roofing Company met or exceeded my expectations in that the maintained the schedule, and they were on time.”

Review by
06/05/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

“The roofing job was very good but the gutter replacement was as if it was an entirely different company.”

Review by
10/27/2017

“They replaced the roof on one home and gutters on the newer home. I would grade the overall experience with an A+. I've recommended them to several people.”

Review by
10/27/2017

“It was good. They put in new gutters. It's been a while. They were responsive and they did a good job. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked that they were quick and efficient. They did gutter installation and replacement of the roof. I would grade the overall experience with an A.”

Review by
10/27/2017

“KTM did the gutter work. They did an excellent job. I would grade the overall experience with an A+.”

Review by
10/27/2017

“Everything went very well. I liked that they were good at what they did; they were prompt; and the good service. Everything was fine. They did both gutter installation and roof repair for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked that they were very prompt, and they finished the work on time. They did gutter installation and some roof repairs for me. I would rate the overall experience an A+.”

Review by
10/27/2017

“They are very good. I liked that they are pretty honest about what they quoted. I didn't get any upcharge once they started working, and they were pretty thorough. They did gutter guards for me. I would grade the overall experience with an A+. Customer service—I had to call them back for something, and they responded right away.”

Review by
10/27/2017

“I liked KTM. It was more than a year ago. I liked working with them. They performed the work very professionally, and in the time that they said they will. So, it was a great experience. They did both roof repair and gutter installation for me. I would give the overall experience an A. I was very happy with the experience.”

Review by
10/27/2017

“I think it was kind of neutral. It was neutral because besides doing my roof, they were supposed to put some gutter guards on my gutters. They stapled some screens over the gutters like they were supposed to, but they didn't clean the gutters out. So now everything that were in the gutters are still there, and I can't get it out because the covers are stapled down. I would grade the overall experience with a C. Expertise—it seems to me, they should have known that the gutters should have been cleaned before they put the covers on.”

Review by
10/24/2017

“It was positive because I've used them a couple of times at this point, but they are really good about giving you fair estimates and really letting you know what work actually needs to be done versus what has to be done, so that you can make appropriate decisions for your budget. They have done a couple of things for me. They did a roof replacement at one house; and then at another house, just some roof repairs, as well as a gutter guard system. I would rate the overall experience with an A.”

Review by
10/24/2017

“I'm trying to remember. One company that I went with, I was livid. I didn't want to work with them. Then I went with a different company. I liked them. That guy was great. He came out on a weekend—I thought it was a weekend—he basically just spoke to me. It's a family-owned company. I liked his presentation. I liked his expediency. I liked how he got things done quick. There were no issues. He even left a little bit of material for me, in case years down the line something happens, I have a little bit of material, so I was very thankful for that. It was an overall good experience. They replaced the entire roof and put up the gutters. I would grade the overall experience with an A+. Quality of work—it was terrific. Everything looked professional. Everyone who came and saw the house said the roof was incredible. The people who live there are saying there are no issues and that they love it. I got my money's worth. Customer service—that guy was good. Even when I had to call him and ask him some questions, he called me back within minutes. He was busy. He was good. Even the lady who answered the phones, she knew a lot too. It was a good experience, even with the customer service. Cleanliness—the only thing they left behind and I was grateful for were the extra shingles. Expertise—he was very good because I talked to him about the chimney. He gave me information about the chimney, although they didn't come to do anything with the chimney. I thought it was very good. He bound up the gaps, even though he didn't have too, but they were right there by the chimney. No complaints, no leaks, no anything.”

Review by
10/24/2017

“They've been really great for us. We've used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. We have a personal relationship now with a man named Chris. He was very nice. In fact, he told me to make the gutters on my house black against white brick, and I didn't know too much about that. But he told me that, and I did it and I love it. It's a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out. But that they do come back out and they are able to fix it and is responsive. I think that's what matters. Punctuality—they tell you if they are not able to get there right away. When they tell you they'll get there, they generally do. Occasionally, they need reminders, but they are humans.”

Review by
10/24/2017

“It was positive because they came out when they said they were going to come. They had what they needed when they came to do the repairs. They did what they said they were going to do, as well as I pointed out another area to check and they did that willingly and didn't charge anything extra for that. They basically secured my gutters. The gutters were hanging and a lot of the spikes were hanging out, so they provided gutter repair services. I would grade the overall experience with an A-. Punctuality—they were a little late, but they gave me a call to let me know that they were taking a little longer to finish up on a previous job, but they kept me informed. So, from that standpoint, they came when they said they were going to come.”

Review by
10/24/2017

“They were really great for us. We have used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. They are a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out, but that they do come back out and fix it and is responsive, I think that's what matters. Punctuality - they tell you if they are not able to get there right away. When they tell you they will get there, they generally get there.”

Review by
10/24/2017

“You can give them a ten all the way across the board. It was positive because they were on time; they were quick; they were professional, and my roof and gutters are beautiful. I would grade the overall experience with an A+.”

Review by
10/24/2017

“It was positive because I liked the work they did, and they were very professional. I used them both for roofing and gutters. I would rate the overall experience with an A. I have recommended them.”

Review by
10/24/2017

“It was positive because they gave a quote; they were straightforward; they did exactly what they said, and the pricing was good. So, it was a good experience. They did gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because they did a good job. One of the thing is getting them, calling them and then it took some time to come and do things. When they came to my home, they did a proper job. They did gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because of their good customer service. They provided a roof and gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because of their good customer service. They provided a roof and gutters for me. I would rate the overall experience with an A. I didn't have any issues.”

Review by
10/24/2017

“It was positive because of their good customer service. They put on a roof and gutters for me. I would grade the overall experience with an A. I didn't have any issues.”

Review by
10/24/2017

“They did gutters. It was positive because they did the job that they were supposed to do. I would grade the overall experience with a B.”

Review by
10/24/2017

“KTM ended up getting the job done, but it was a little tricky at first. They installed some gutters and they did a full roof for me. I would grade the overall experience with a B.”

Review by
10/24/2017

“It was a combination of an experience. I've love them—they are great. They have done two roofs for me, and I give them full points for that. But I was little upset because I had gotten gutters two years ago from another company. The gutters had tops on them and were supposed to be maintenance-free. They weren't. When I was doing the roof this last time, I wanted to do something about the gutters. The gutters themselves were in excellent condition and the downspout as well. However, the little holes on the covers were so small, that when it rained hard, the rain just bypassed it and it was a waterfall around the house. They said, 'We can fix that for you.' We have the gutter that would take care of that. They said, 'However, I see that you have five-inch gutters, where the best would be six inches.’ I could not afford it on disability. Got a loan from mom to do it. It was just as bad or worse. It kept coming down from the roof, and the house turned green on the outside from the mildew. I told them and they sent a couple of guys—two different times—and they said, 'You shouldn't have gotten our covers.' I distinctly told them that I couldn't change from the five inch to the six inch, and I was told that it would work just fine. But it doesn't work and I'm not going to pay for this. They said the only thing we can do is remove the tops and you'll just have gutters with no covers on them. I told them it might be better. And it is better—it has improved a whole lot. Got mail saying I was way overdue for over $2,000. I had to make a call regarding this. I would grade the overall experience with a C. Customer service—for the most part, really nice, but there were a couple of people there shouldn't have the tone of voice they directed toward me being the customer. If you can't handle a problem with a client, maybe you shouldn't be working there. Cleanliness—I got two flat tires from the nails that were left. Expertise—as far as the roof, full points. But as far as making the mistake like they did with the gutters, that is something that I think should have definitely been avoided. Should have given me another option, instead of installing them and them not working.”

Review by
05/13/2016

“Very professional, timely, clean, good job!!!”

Review by
05/11/2016

“Dealing with KTM Roofing was a first class experience all the way - from getting the price estimate through installing the roof to installing the gutters. They were very competitive in their pricing and did not vary from what was quoted. Customer service was also excellent. I had no problem at all in getting a defective attic exhaust fan replaced. All it took was one phone call.”

Review by
05/06/2016

“From  start to finish, KTM Roofing were stellar professionals. The quality of work and price are awesome. KTM was respectful of our many trees and shrubs and harmed nothing. KTM left us feeling like we had a new house....we can't say enough good about them. We will never consider any other company for our roof or gutters and cannot recommend them more highly.”

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