KTM Roofing Company, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

KTM Roofing Company, Inc. has received 4.8 out of 5 stars based on 88 customer surveys.
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7th year as a Best Pick Call
"KTM Roofing Company has been raising the standard since 1984. This comes from working for others before starting my own company and believing that life is better for everyone if the work is a masterful installation by a professional staff backed by a strong company."

Tim McLoughlin | President
Company Information
Services Offered
KTM Roofing Company installs seamless gutters and performs all types of roofing work.
Warranty
The company offers its own No Clog Guarantee on Gutter Topper gutter protection products.
Company History
The company has been family owned and operated for 34 years.
Distinctions
KTM Roofing is an EcoStar Gold Star Authorized Applicator and a Carlisle Authorized Applicator and employs a CertainTeed Quality Master. The company is also a CertainTeed SELECT ShingleMaster and 2009 recipient of the Ludowici National Project of the Year Award.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2536 Highway 138 E
Stockbridge, GA 30281
Hours
Mon
7:30 am - 4:00 pm
Tue
7:30 am - 4:00 pm
Wed
7:30 am - 4:00 pm
Thu
7:30 am - 4:00 pm
Fri
7:30 am - 4:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

KTM Roofing Company, Inc. has received 4.8 out of 5 stars based on 88 customer surveys.
5
72
4
13
3
3
2
0
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/09/2018

“Excellent service, everything done as a promised and on schedule.”

Review by
06/08/2018

No review comments provided

Review by
06/07/2018

“KTM installed our roof and has come back on one occasion to repair it after storm damage. They did an excellent job both times. Exceeded my expectations.”

Review by
06/07/2018

“They got most of it done in one day.”

Review by
06/06/2018

“I am satisfied with the product itself.”

Review by
06/06/2018

“They gave me the highest customer satisfaction that they could. They took care of everything I was concerned about instead of making excuses.”

Review by
06/06/2018

“Everything was perfect.”

Review by
06/06/2018

“I feel KTM Roofing Company met or exceeded my expectations in that the maintained the schedule, and they were on time.”

Review by
06/06/2018

“KTM Roofing Company met or exceeded my expectations with pretty much everything the young man who came when I first spoke to him was very responsive to me. He did a good job. The guys who came to do the work got it done in a timely manner when they started it. I was very pleased with the quality of the work.”

Review by
06/06/2018

“They met all my expectations.”

Review by
06/06/2018

“I would like to recognize everyone I worked with for their exceptional service.”

Review by
06/06/2018

“KTM Roofing Company met my expectations with the value, the installation and the quality of the materials. I have shown my neighbors the product because I am so proud of it.”

Review by
06/06/2018

“Chris and Hannah were exceptional. Chris explained the entire process to me and then took time to answer questions from my husband. Hannah responded to all my needs very quickly.”

Review by
06/06/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/05/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

No review comments provided

Review by
06/04/2018

“The roofing job was very good but the gutter replacement was as if it was an entirely different company.”

Review by
06/04/2018

No review comments provided

Review by
10/27/2017

“They replaced the roof on one home and gutters on the newer home. I would grade the overall experience with an A+. I've recommended them to several people.”

Review by
10/27/2017

“It was good. They put in new gutters. It's been a while. They were responsive and they did a good job. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked that they were quick and efficient. They did gutter installation and replacement of the roof. I would grade the overall experience with an A.”

Review by
10/27/2017

“KTM did the gutter work. They did an excellent job. I would grade the overall experience with an A+.”

Review by
10/27/2017

“Everything went very well. I liked that they were good at what they did; they were prompt; and the good service. Everything was fine. They did both gutter installation and roof repair for me. I would grade the overall experience with an A+.”

Review by
10/27/2017

“I liked that they were very prompt, and they finished the work on time. They did gutter installation and some roof repairs for me. I would rate the overall experience an A+.”

Review by
10/27/2017

“I think it was kind of neutral. It was neutral because besides doing my roof, they were supposed to put some gutter guards on my gutters. They stapled some screens over the gutters like they were supposed to, but they didn't clean the gutters out. So now everything that were in the gutters are still there, and I can't get it out because the covers are stapled down. I would grade the overall experience with a C. Expertise—it seems to me, they should have known that the gutters should have been cleaned before they put the covers on.”

Review by
10/27/2017

“They are very good. I liked that they are pretty honest about what they quoted. I didn't get any upcharge once they started working, and they were pretty thorough. They did gutter guards for me. I would grade the overall experience with an A+. Customer service—I had to call them back for something, and they responded right away.”

Review by
10/27/2017

“I liked KTM. It was more than a year ago. I liked working with them. They performed the work very professionally, and in the time that they said they will. So, it was a great experience. They did both roof repair and gutter installation for me. I would give the overall experience an A. I was very happy with the experience.”

Review by
10/24/2017

“It was positive because I've used them a couple of times at this point, but they are really good about giving you fair estimates and really letting you know what work actually needs to be done versus what has to be done, so that you can make appropriate decisions for your budget. They have done a couple of things for me. They did a roof replacement at one house; and then at another house, just some roof repairs, as well as a gutter guard system. I would rate the overall experience with an A.”

Review by
10/24/2017

“It was a combination of an experience. I've love them—they are great. They have done two roofs for me, and I give them full points for that. But I was little upset because I had gotten gutters two years ago from another company. The gutters had tops on them and were supposed to be maintenance-free. They weren't. When I was doing the roof this last time, I wanted to do something about the gutters. The gutters themselves were in excellent condition and the downspout as well. However, the little holes on the covers were so small, that when it rained hard, the rain just bypassed it and it was a waterfall around the house. They said, 'We can fix that for you.' We have the gutter that would take care of that. They said, 'However, I see that you have five-inch gutters, where the best would be six inches.’ I could not afford it on disability. Got a loan from mom to do it. It was just as bad or worse. It kept coming down from the roof, and the house turned green on the outside from the mildew. I told them and they sent a couple of guys—two different times—and they said, 'You shouldn't have gotten our covers.' I distinctly told them that I couldn't change from the five inch to the six inch, and I was told that it would work just fine. But it doesn't work and I'm not going to pay for this. They said the only thing we can do is remove the tops and you'll just have gutters with no covers on them. I told them it might be better. And it is better—it has improved a whole lot. Got mail saying I was way overdue for over $2,000. I had to make a call regarding this. I would grade the overall experience with a C. Customer service—for the most part, really nice, but there were a couple of people there shouldn't have the tone of voice they directed toward me being the customer. If you can't handle a problem with a client, maybe you shouldn't be working there. Cleanliness—I got two flat tires from the nails that were left. Expertise—as far as the roof, full points. But as far as making the mistake like they did with the gutters, that is something that I think should have definitely been avoided. Should have given me another option, instead of installing them and them not working.”

Review by
10/24/2017

“I'm trying to remember. One company that I went with, I was livid. I didn't want to work with them. Then I went with a different company. I liked them. That guy was great. He came out on a weekend—I thought it was a weekend—he basically just spoke to me. It's a family-owned company. I liked his presentation. I liked his expediency. I liked how he got things done quick. There were no issues. He even left a little bit of material for me, in case years down the line something happens, I have a little bit of material, so I was very thankful for that. It was an overall good experience. They replaced the entire roof and put up the gutters. I would grade the overall experience with an A+. Quality of work—it was terrific. Everything looked professional. Everyone who came and saw the house said the roof was incredible. The people who live there are saying there are no issues and that they love it. I got my money's worth. Customer service—that guy was good. Even when I had to call him and ask him some questions, he called me back within minutes. He was busy. He was good. Even the lady who answered the phones, she knew a lot too. It was a good experience, even with the customer service. Cleanliness—the only thing they left behind and I was grateful for were the extra shingles. Expertise—he was very good because I talked to him about the chimney. He gave me information about the chimney, although they didn't come to do anything with the chimney. I thought it was very good. He bound up the gaps, even though he didn't have too, but they were right there by the chimney. No complaints, no leaks, no anything.”

Review by
10/24/2017

“They've been really great for us. We've used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. We have a personal relationship now with a man named Chris. He was very nice. In fact, he told me to make the gutters on my house black against white brick, and I didn't know too much about that. But he told me that, and I did it and I love it. It's a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out. But that they do come back out and they are able to fix it and is responsive. I think that's what matters. Punctuality—they tell you if they are not able to get there right away. When they tell you they'll get there, they generally do. Occasionally, they need reminders, but they are humans.”

Review by
10/24/2017

“It was positive because they came out when they said they were going to come. They had what they needed when they came to do the repairs. They did what they said they were going to do, as well as I pointed out another area to check and they did that willingly and didn't charge anything extra for that. They basically secured my gutters. The gutters were hanging and a lot of the spikes were hanging out, so they provided gutter repair services. I would grade the overall experience with an A-. Punctuality—they were a little late, but they gave me a call to let me know that they were taking a little longer to finish up on a previous job, but they kept me informed. So, from that standpoint, they came when they said they were going to come.”

Review by
10/24/2017

“They were really great for us. We have used them for both commercial and for residential. They did the roof at my house. They are very responsive. It's been great. They are a great company. I would grade the overall experience with an A. Roofing is kind of an art form, so it's not like everything has been totally perfect every time. Sometimes there are leaks and they have to come back out, but that they do come back out and fix it and is responsive, I think that's what matters. Punctuality - they tell you if they are not able to get there right away. When they tell you they will get there, they generally get there.”

Review by
10/24/2017

“It was positive because of their good customer service. They provided a roof and gutters for me. I would rate the overall experience with an A. I didn't have any issues.”

Review by
10/24/2017

“It was positive because of their good customer service. They put on a roof and gutters for me. I would grade the overall experience with an A. I didn't have any issues.”

Review by
10/24/2017

“It was positive because I liked the work they did, and they were very professional. I used them both for roofing and gutters. I would rate the overall experience with an A. I have recommended them.”

Review by
10/24/2017

“It was positive because they gave a quote; they were straightforward; they did exactly what they said, and the pricing was good. So, it was a good experience. They did gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“You can give them a ten all the way across the board. It was positive because they were on time; they were quick; they were professional, and my roof and gutters are beautiful. I would grade the overall experience with an A+.”

Review by
10/24/2017

“It was positive because they did a good job. One of the thing is getting them, calling them and then it took some time to come and do things. When they came to my home, they did a proper job. They did gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“It was positive because of their good customer service. They provided a roof and gutters for me. I would grade the overall experience with an A.”

Review by
10/24/2017

“They did gutters. It was positive because they did the job that they were supposed to do. I would grade the overall experience with a B.”

Review by
10/24/2017

“KTM ended up getting the job done, but it was a little tricky at first. They installed some gutters and they did a full roof for me. I would grade the overall experience with a B.”

Review by
05/13/2016

“Very professional, timely, clean, good job!!!”

Review by
05/11/2016

“Dealing with KTM Roofing was a first class experience all the way - from getting the price estimate through installing the roof to installing the gutters. They were very competitive in their pricing and did not vary from what was quoted. Customer service was also excellent. I had no problem at all in getting a defective attic exhaust fan replaced. All it took was one phone call.”

Review by
05/06/2016

“From  start to finish, KTM Roofing were stellar professionals. The quality of work and price are awesome. KTM was respectful of our many trees and shrubs and harmed nothing. KTM left us feeling like we had a new house....we can't say enough good about them. We will never consider any other company for our roof or gutters and cannot recommend them more highly.”

Review by
05/06/2016

“Just  a very pleasant experience from the beginning ‘till completion of the job. Both roof replacement and gutters.”

Review by
05/06/2016

“Great work. However had a heavy rain and had pollen and debris build up in the valleys. When debris was washed down to gutters they overflowed. Hopefully this smaller debris that is still on top of the flat part of Valor gutter guard will be washed off. Hopefully, I will still not have to clean off debris the top of gutter guards.”

Review by
06/30/2015

“KTM did gutter installation with gutter guards. They’re a very nice roofing contractor—up front about costs, a very nice finance department, and they don't hound you about payments.”

Review by
06/30/2015

“KTM installed leaf-proof gutter guards. Everything was explained, and it went as planned.”

Review by
06/30/2015

“KTM installed gutter covers for me. They did a great job in a timely manner.”

Review by
06/30/2015

“New gutters Very professional, on time and great service!”

Review by
06/30/2015

“They were real good, he was there when I made the appointment. The estimate came in right what they told me it was going to cost what they told me it was going to cost. I didn't have to pay til the job was done, I didn't have to pay anything upfront, I didn't pay til I was satisfied, the job was done in a timely manner. They met and exceeded my expectations, they did gutters. I would grade them an A+.”

Review by
06/30/2015

“They did what they said and said what they did basically. They put in a new roof and new gutter guards. I was impressed by the salesperson first of all and then I spoke with the owner as well. I was very satisfied with what I heard and the price was good I was very much satisfied with it. I did have one problem with it that I am still dealing with, when they installed the gutter guards they cut off a water deflector off my guards and it caused the water to come off the roof onto my step they are fixing it. They are doing it they didn't try to get their money for a month they didn't try to get it right away waiting til I was satisfied. They were honest and upfront with everything that they said, I was in retail for 35 years and that's how I liked to be treated and that's how I would have treated them, they aren't perfect but they are a good company. I can't think of anything else.”

Review by
06/30/2015

“I've had a relationship with them for a while, we had our roof replaced and they did the work for that and we were referred to them by a neighbor. And we had a number of different things that needed to be done on the roof since the initial roof was put on that was not their fault. So we had some stucco replaced and the flashing was damaged around our chimney which caused some leaks and they came out and repaired it right away. And they fixed the fan that was under the warranty. We had prompt response from them whenever these things happened. They were able to look up my records right away even though I don't have access to all of my receipts , they had really good records and was just really professional. Well I was trying to remember exactly what year we had our roof replaced and I think it was 11 years ago. And then maybe five years later the fan stopped working but it was still under warranty for no problem. And then we had the stucco work done around our chimney and it was some time later before we noticed we had a problem because it didn't leak right away. It was leaking around where they had damaged the flashing and then it was going under the shingles because of that and it was causing the roof to be wet. It wasn't covered under their warranty but they gave us a good estimate and fixed it right away.”

Review by
06/30/2015

“KTM removed all of the shingles as well as two small black vents. They reinstalled new architectural shingles, sheathing to cover the hole from the removed vents, and metal trim over my front door and garage. I was very impressed with the professionalism of the company from start to finish. The communication and installation were outstanding. Chris Tyson from KTM was the only company rep from the many companies I called that wanted to check the ventilation in the attic. He did a thorough job of explaining proper ventilation—which my home was not—and I believe as a result, it has already saved on my electric bill. During this summer’s extreme heat, the attic has remained cooler and my A/C—which is in the attic—has not run as much as last year as a result. The roof turned out beautiful—especially the new metal trim—and it was installed quickly and on time. I am completely impressed with how perfectly the crew cleaned up the area, especially the debris in my front beds. Outstanding service—I have and will recommend KTM.”

Review by
08/26/2014

“When they took off the two layers of shingles on the roof, they discovered that there were multiple problem areas on the roof, and they had to replace a lot of stuff. In fact, there was a whole area that had just about caved in—they had to rebuild the joists. The project was a much bigger job than either they or I had anticipated. They did a very professional job. I would highly recommend them to anybody who has a serious problem with the roof. I've got many pictures of the whole process. They were very good. Their price was changed, obviously, because they had to go and buy a whole new series of materials. They actually finished the entire job in one day, and it was quite a big job. I'd give them an A.”

Review by
08/26/2014

“I had no problems or anything. The guys didn't take long to do what they had to do. When they came out here, they had all the equipment, so they just put everything together. It didn't take long at all. They've done my gutters, and last time, they did my roof. I would recommend them, and if I had another problem, I would call them again. They deserve an A.”

Review by
08/26/2014

“KTM Roofing did our gutters, and I recommend them to anyone who asks. They were amazing. They deserve an A.”

Review by
08/26/2014

“They came out on time, they did a good job, and they didn't leave a mess. They installed gutter guards. They were referred to me, and I would recommend them. I would give them an A rating.”

Review by
08/26/2014

“They got the work done and they actually got it done early. They installed gutters. I would recommend them. I would give them a B. Their communication wasn't the greatest.”

Review by
08/26/2014

“They were easy to work with. They came out, made a quote, and they were able to come back out pretty quickly. It was gutter work. I would refer them to others. I would give them a B. They had one billing issue but then it was resolved, that was the only thing.”

Review by
08/26/2014

“KTM Roofing tore down our existing gutters and installed new ones with gutter guards. The sales representative was very personable and knew his product, and the quality of the product is superior to many others out there. Everything they did was handled in a professional manner.”

Review by
08/26/2014

“KTM Roofing was pretty good. I haven't had any issues, so I have been pleased. It was done in a timely fashion, and I’ve had no problems with it. It was roofing and gutter work. I think I used Best Pick Reports to find them. I would recommend them, and I'd give them an A.”

Review by
08/26/2014

“It was good. I would say they were pretty efficient and got their stuff done quickly. They did gutter replacement. I would recommend them. They are not cheap, but their service was good. They get an A from me.”

Review by
11/26/2013

“KTM did fine when they did work for me. I had a tornado go through my backyard, and I had a lot of people out here. They took care of the damage to my gutters and a few shingles. It wasn't a big job, but I know that nothing about it bothered me.”

Review by
11/26/2013

“KTM’s a very good company. They were very professional and seemed to be very trustworthy. Everything we discussed, they delivered on and did a very good job. They were on time and cleaned up good. I was pleased all the way around. For the main house, they did the roof, the gutters, and the gutter guard. They also did the roof on the barn. They did everything—installation and materials. I found out about them because they are local. I would give them a grade of A+. All the work seemed to be good quality—I didn't see where they cut any corners. To me, they were very trustworthy.”

Review by
11/25/2013

“KTM Roofing did a good job replacing the roofing. They were able to get the color that I wanted, and they cleaned up well after their services. Their customer service was great. They showed up on time. I used them again. They also did gutter guards, and those are working out excellent. They were excellent. I would give them an A+. I've already told a couple of people about what good work they did.”

Review by
11/22/2013

“KTM’s gutter covers were a superior product, and they did a good job of installing them around my entire home. I was very happy with them. The workers were very good—very knowledgeable. I’m glad that they were the ones that were handling it. I’d recommend them to anyone. You can’t go wrong. A+.”

Review by
11/22/2013

“KTM put a new roof and new gutters on. I called four or five companies and had different representatives come out and give me an estimate on the roof. I selected KTM because the price stood out, and I liked the sales rep that came out and explained what they would do. I am very satisfied with the finished product. They had the specific color and style I was looking for. They had hard workers, who didn't quit until they got the job done. I was satisfied with the cleanup. They did a really good job of cleaning up. I would give them an A+.”

Review by
11/22/2013

“We weren't happy with it and it took them awhile to do it. My husband noticed that there was a certain amount of inches on each side at the top of the roof where it meets. There's supposed to be a certain amount of inches on each side and it didn't meet that criteria. They had to come back and redo it and they only did it on the front garage part. They didn't do it on the whole thing because they said that wasn't necessary. It took them a long time to come back and do that and then they bumped one of our gutters. They put a dent in it and it took them awhile to come back and to replace that. Since the work has been completed, everything has held up good - fine, so far. I would possibly use their service again. I'd give them a B+. They were just a little slow at doing what they needed to do and there was kind of a communication thing with his workers because they all could hardly speak English. I would probably not recommend this company to someone else.”

Review by
11/21/2013

“KTM was good. The owner, Tim McLoughlin, came out as a salesman. The gutter people he had work for him did a good job. It seemed like they were able to do the job in a timely fashion. They had gotten really busy—I think there was some hail damage in some area—but it seemed that they held up when they said they were going to do it. They cleaned up good. I found out about them through the neighbor. He's the one that got them to come do some repair work, and while they were there, I talked to Tim. He came over and explained his company. They did a replacement here but a repair at the neighbor's home. I'd give them an A. I'd never heard of them before, so I kind of took a chance with them. I was satisfied even though they weren't right in my particular area, but they have done some work here in this area, and most people are complimentary of them.”

Review by
11/21/2013

“They came out and did some work for me. They were good. They worked out well. They put gutter guards around my entire home. They're a glove, I guess. I was looking for gutter gloves, and they were the only ones that did it. It was, like, a day’s worth of work, and three people worked on them. The cleanup was fine; there wasn't much mess. They were fine. It was an A+ job.”

Review by
11/21/2013

“They put up gutters. They're seamless, and they've got the tops that go on it. They came out and did everything. They did the measuring, the installation—everything. The customer service was good. I was very satisfied with the service. The salesman that came out explained everything. He was very clear, and he answered questions promptly and courteously. I would certainly recommend them. I'd give them an A+. I thought they did a very fine job.”

Review by
11/20/2013

“KTM was very proactive in engaging the insurance agency and smoothed the path from one end to the other. They replaced my roof and gutters after a bad hailstorm, and everything looks great. I thought they did fine with the time frame; it was a slow process, because you have to engage the insurance adjuster, so I am satisfied, and it was done in a timely fashion. The cleanup was very good. I would give them an A+.”

Review by
11/20/2013

“I think the work KTM Roofing did was excellent. They came out and checked on the roofing to find out where I had some leaks and whatnot. Then, they recovered those areas. Three people came out to do the work, and they were very good. I selected them through Home Reports. The cleanup went great. I would give them an A. They were very punctual, and they listened. They went up and did an assessment as to what they thought it was, and then they talked to you and showed you where the areas were.”

Review by
11/20/2013

“It was delayed a little bit because the material wasn't on hand, so it wasn't as fast as I would have wanted, but the workmanship and everything from KTM was good after it was done. Once they got started, the job was finished in no time. They put gutter covers over all the gutters, and the product works fine. I looked for people that were doing that type of work. I only talked to about three of them, and they were the most reasonable, so that's why I went with them. They would be an A+.”

Review by
11/20/2013

“KTM unclogged one of our gutters. It was excellent, and the cleanup was very good. He was very thorough, but there was very little he had to do, though. It was just one section of gutter that was blocked. I would give them an A+. The job took maybe about 15 minutes, but then he inspected the rest of the gutters, so, he was here for about an hour.”

Review by
11/20/2013

“I personally think KTM did a great job other than the fact that I had a leak, and they never bothered coming back. The technicians were great. They did fine, but they never came back. I readjusted it and got the leak to stop. I called and told them that it was going over the top of the gutter instead of into the gutter. They said, ‘Well, we'll come out and look at it.’ That was the last I ever heard of them. I didn't have time to call them back after that. We had rain, and I needed to get it to stop, so I just did it myself. I'd give them an A. They did a great job. The cleanup was fine. I'd recommend them. They did fine. I didn't have a bit of problem with them. They were here on time and did a good job. I just had the one problem where it was going over the top. It's just that when they put the gutters up, they didn't put the shingles back down in one spot, so the water would come and just go over the top of the gutter rather than in the gutter. I just had to push it back down.”

Review by
11/20/2013

“I thought KTM Roofing did a great job. I like the fact that they've been around awhile and Richard seemed very knowledgeable about the problem. We had two problems. One was a leaky skylight and there were some little roofing issues from a previous roofer who's no longer around. We also had a recurring problem with gutters on the back of the house, a particular area where the water was causing problems and was starting to leak into the house. With what they did, the problem seems to have been fixed, because we had a waterfall over our bay window every time it rained. After 30 years, you're looking for what damage is done as a result of it. The gutter work and the roofing work was done within a few weeks of each other. The gutter was first and then the roofing was second. The cleanup was great. There was only one problem. The gutter guys took those screens that cover the gutters when they left. I haven't called them. I haven't complained or anything, but we needed to save those. We realized that later. That was more a communication thing, because we never specified what we were going to do with that, so it was logical to assume it would go with the gutters. The roof was done afterward when the two skylights needed to be repaired. I was generally very pleased with the work done. I would consider using this company again. I would give them an A. I found them through Home Reports.”

Review by
11/20/2013

“They installed a gutter guard system. The work has held up, and the whole crew was nice. They cleaned up well around the house, and that’s important. The man from KTM was an expert, which impressed me very much. They’re an A+.”

Review by
11/19/2013

“KTM Roofing did fairly good work. They kind of messed my gutters up, which they weren't supposed to do. They didn't fix it, they just left. I called the guy when I talked to them about messing them up. They just did roofing work, a complete new job. I'm satisfied with the roof. It doesn't leak or anything, it looks good. They came over and started when they said they would and worked on it. It didn't take them too long to get it up. They brought a good crew over here. I'd give this company about a B. I feel this company is recommendable. They just did that one thing and who I called was the salesman that sold it, told me how they handle their ladders, but he told me that he was going to the owner and tell him about it. They didn't say anything they did after I called him and told him. I'm not pursuing it.”

Review by
11/19/2013

“I had a positive experience with the work KTM Roofing did, but the experience I had with one of the owners I dealt with was negative. My insurance agent called him because her numbers didn't match with his numbers and she asked for verification of how he came up with the amount he came up with. He basically screamed at her on the phone and told her it was absurd she was asking for that documentation. I don't understand how he arrived at that number and why didn't he give her the information. I had to pay a little bit more than what the insurance did and part of it I understood, but I don't like dealing with someone that won't be forthcoming and especially with my insurance agent. She was just doing her job. I didn't appreciate that. The job they did was fine. I had a neighbor ask me about a roofer and I wouldn't recommend him because of that. I don't like dealing with people that don't treat people right. I got three different bids from people and I decided based on referrals we got and recommendations. At first I was impressed with him. He came out and gave us the run-down and a lot of information, very thorough. The dispute was that he had a much higher estimate on the number of squares for the roof than the insurance company. The insurance adjuster called him twice. The first time she asked him if she could provide her with his reasons for the numbers of squares that he said the roof required. He refused to give that to her and then later on she was trying to actually find more money for me in the insurance pay out, but because he refused to cooperate with her I did not get that, whatever I might have gotten. She told me over and over, she said, ‘We measure these roofs from satellite and we know exactly how large that roof is and I don't understand why he said you need fifty-two squares when we measure it for forty-two.’ It was eight or ten squares more. So it was a considerable amount of money more. Now I will say this, he did reduce his price to be competitive with other prices that I had gotten. It was his behavior with the insurance agent and the fact that it may have prevented me from receiving additional coverage that I had to pay out of pocket that bothered me. I would give them a grade of B between the work which was very good and the service. He has asked on a couple different occasions, sent us e-mails asking for us to give him a recommendation on one of the home recommendation services. I am not going to give him a good recommendation.”

Review by
11/19/2013

“KTM Roofing did a full roof for me. One of the things I liked was their warranty. They also step-flashed the chimney; good roofers step-flash the chimney—most roofers don't. I chose the roofing material from samples that I had, and they recommended a local material made in Georgia. The roof turned out very nice when it was finished. The cleanup from the workers was really good. They didn't clean behind the gutters, but I did that. Other than that, they cleaned up well, and there were no nails in the yard. I would tell a neighbor to expect a good job and good service from KTM. I would give them a grade of A+.”

Review by
11/19/2013

“KTM Roofing did what they said they were going to do. They cleaned out my gutters, and they did some work on the roof. They did some ceiling stucco, and they also did some roofing work or repairs for me about six or eight months ago. I had them come back and do this. There were three technicians this last time, and the first time there were three or four. I feel like they were able to do the jobs in a timely fashion. I would give them an A- because I don't know yet whether the work they did is going to hold up in really severe rain. We haven't had a real severe rainstorm yet to test it out.”

Review by
11/19/2013

“KTM Roofing provided new gutters for me. When I called to schedule, they responded quickly. I think they brought samples for me to select my gutters from. There was no mess left behind. I would consider this company in the future. I would give them a B. I would recommend them to others.”

Review by
11/19/2013

“I was very pleased with KTM Roofing. They really are specialists. They did excellent work. I was looking for a quality of work that exceeded others. KTM pays attention to the little things that can cause you problems down the road. They did both re-roofing and new gutters, and it was all extremely good. They’re A+.”

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