American Screen & Glass
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 445 Surveys
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Compiled Score: star star star star star
American Screen & Glass has received 5 out of 5 stars (A-rating) based on 445 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"At American Screen & Glass, we specialize in great customer service. With over 20 years of experience in the Northern Virginia area, we provide the professionalism and knowledge to complete your project. We're a top choice for residential and commercial glass, window, and screen needs."

Chris Jensen | President
Company Information
Services Offered
American Screen & Glass provides broken or fogged glass replacement for windows and doors, including insulated, low-E, tempered, and laminated glass; window and glass door repair, including balances and jamb liners; sliding glass door repair, including rollers, handles, and locks; and installation of window cranks, locks, and tilt latches. The company also offers window and door screens; full window and door replacement; custom mirrors, tabletops, and shower enclosures; and commercial doors and storefronts.
Warranty
The company offers a one-year labor warranty as well as warranties against fogging and condensation that range from five to ten years.
Company History
American Screen & Glass was founded in 1993 by Chris Jensen and Fred Waning, both of whom are lifelong Northern Virginia residents.
Employee Information
Employees wear uniforms and drive company vehicles with logos.
Licenses
#2705155316
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They are awesome. They respond very quickly, both on the sales and for service, and they do excellent work and stand by their work. They really are great, and I refer them to my friends. I'm a real estate agent, and I refer them to my clients. I would grade them A+ for everything.”

“Everything was great, I really appreciate it. I used them for all my transactions. I'm a realtor, and I use them for all my clients. I would give them an A+.”

“Everything was good. They were excellent.”

“I liked their customer service, they were friendly. They were doing window installation. I'd give them an A, and I would be extremely likely to recommend them.”

“I like everything that they quoted, and then what they did—no surprises, the service was fast, and everything was done to my satisfaction. Everything went well all around.”

“Everything was minor—one screen re-screened and the other a couple of hooks replaced. I was satisfied, and I would grade them A. I have no complaints.”

“It was fine. I don't live at the residence where they were working, so I didn't see the work, but their customer service was fine.”

“There wasn't anything in particular that I liked or disliked, I would give them an A.”

“They are very reliable, I've been using them for years. They replaced glass in the outdoor table. I would grade them A.”

“They came when they were supposed to come, they fixed the problem, and there was no recurring problem. They were very professional. There was a broken window in the house. They're an A grade.”

“They just did windows, They get an A. They really cleaned up, and they helped me out with the greasing of the thing.”

“They put in a window for me. It was very positive, and he was a nice young man.”

“They were just convenient. They just did windows for me. I would grade them A-, no major issues.”

“They did some work for me a couple of months ago. I had a very good experience with them, they were courteous with the work that they did, and when I got the screens and everything, they fit perfectly. The gentleman was courteous, I think I got my money's worth, and I liked them enough that I got a repeat business to do some other screens for me. I would grade them A+ as far as I'm concerned, or I wouldn't have used them again.”

“American Screen & Glass was perfect—couldn't have done anything better. It was a glass installation. I'd give them an A+, overall. I would recommend them very highly. They're very good at what they do.”

“They were fantastic. They were first-in-class. They installed custom glass for a shower. I'd give them A's across the board.”

“They did a frameless shower surround in my bathroom. They had excellent knowledge and explained everything thoroughly to me. They arrived on time. I'd say American Screen & Glass is an A-level company.”

“They installed a bathroom window. They came at the right time and did the work at the time they said they would. Everything was cleaned up after that. Overall, it was a good experience. I'd give them an A. I am very likely to recommend them.”

“American Screen & Glass made it a positive experience. They're an A.”

“Overall, it was a positive experience.”

“The work was fine. It was a glass installation for the showers. There was a little problem during the first installation, but we reported it right away and it was fixed.”

“We had some technical problems with one of the shower doors that they put in. They have been very responsive and diligent working through the problem. I'd give them an A.”

“They installed a window at one of my old homes and they did a really good job. I'd give them an A. They did a nice job and there was nothing that I would complain about it. I would recommend them.”

“They're very informative, friendly, and the customer service was very good. They replaced some windows and a couple of screens. I'd give them an A.”

“American Screen & Glass did our shower. They were prompt and did a very clean job. I'd give them an A, definitely. I would definitely recommend them.”

“They were very professional. They got the job done in a timely manner and finished it when they said they would. I would use them again. They did glass work. They deserve an A.”

“It was a positive experience. They repaired some windows, molding, and they replaced some glass windows as well.”

“They came out and addressed the issue so I'm going to say A's across the board.”

“It was fine. They were OK. They did a screen and some windows. No complaints.”

“American Screen & Glass were punctual and efficient with their glass installation work. They get an A from me.”

“I didn't have any problems. It was fine. I'd give them an A across the board.”

“They were very good. They did the work very well, cleaned up the mess, and they were just very good overall. They installed a large stained glass window. They're an A.”

“I was very pleased. They installed glass panels on a sliding door. It's so hard to find someone that does this. I'm happy to recommend them to everyone. I told my painters to recommend them. Everyone has rotten glass windows, and you can't find anybody to replace them, but they did a great job. They get an A.”

“They were fine. They did the job. We've used American Screen & Glass before. They replaced some windows. I'd give them an A. I'd recommend them but I haven't yet had the opportunity.”

“I had a positive experience with American Screen & Glass. A.”

“They were responsive, they did what they said they would do, on time, and the work turned out as promised. It wasn't an expensive project, so there's not an awful lot to complain about, but they did what they said they would do with our two-shower partition. I'd give them an A overall.”

“They just did a quality job, and they did it in a timely manner. They did the windows of our entire house. They replaced the windows. Their customer service was excellent. I just heard good things about them, so that's why we chose them. I would give them an A+.”

“They were timely. They were responsive. They did the work when they said they would. They were great. They replaced a neighbor's window that I had broken. Their customer service was fantastic. That was not the first time that I had used them. I would rate them as an A+.”

“They were excellent. They did the work when they said they were going to do the work, and the workmanship was quality. They replaced glass in my existing windows in a house that I had just sold. Their customer service was excellent. They called me when the glass was ready. They said the guys would show up at a certain time, and they showed up at that time. They did the work. They were professional. It was good. They get an A.”

“They got the window and the screen door replaced. It was very quick, and it was a very personable gentleman doing it. Everything works fine. I can see out the window, and the screen door is fine. I would give them an excellent grade with no complaints.”

“The guy that showed up was extremely courteous and professional. He knew exactly what I needed. I have no complaints. They replaced a window. That was the first time I used that company. They would be an A grade.”

“They came, they replaced it, and they did a good, straight job. I have French doors that lead out to a patio. They were double-pane windows, and they're pretty large. It had gotten broken on one side, so they came and replaced the whole thing. They had to take out the molding that went around it, take the window out, and then replace it. The customer service was good. There wasn't a whole lot of interaction. I called, they came out and gave an estimate, and then they had to order the part; that took maybe a week or two, and then they came and installed it in a very short period of time. That's pretty much it. I chose them from the Best Picks Report book. I looked in there, and they were one of two companies that were listed for glass replacement. I would give them an A+.”

“I really liked them. They're an A+. They replaced some sliding glass doors for me.”

“They worked around my schedule. I could only see them on Saturdays. They were able to accommodate me. They changed one window—other companies said that they would change three or five minimum, and I did not need five windows or three windows; this company offered one window. They were always prompt, they were always on time, and they were very courteous. They called ahead if they were running late. I really did appreciate their service. They're an A+.”

“They're professional and fast. They repaired a broken window. Their customer service was very good. They seemed very good over the phone. They get an A+.”

“They were on time and delivered the service that was requested. There was a broken pane of glass that they replaced in the dining room. Their customer service was good. I would say they're an A+.”

“They were just quick and efficient, they did what they said they were going to do, and it was all good. They replaced a Palladian window. Their customer service was great. They were recommended by a contractor that I was dealing with. They're an A+ rating.”

“They did work in my town house. I wasn't there, but I know they replaced it. I didn't interact with them. They came and replaced it, and I never saw them. An A grade would be fine for them.”

“It's fine. They did what I asked them to do. They did what they said they would do. They did window replacement and a screen door. I would give them an A.”

“Everything was fine. They arrived on time, they did the job quickly, and they did it correctly. They replaced a broken pane of glass in a double-hung window. I would just give them an A.”

“They were timely. They kept to their appointment. They did the estimate and the installation, and both were accurate. We had a pane of glass that was broken. They had to get the piece of glass cut, so they came to do the estimate and measure, and then they came back and fixed my window. I would give them an A.”

“Their service is good, and they're prompt. Someone recommended them. I'll give them an A grade.”

“They came through for what we needed done. They repaired something in the house, and they also replaced some broken glass. Their customer service was good. The type of job that needed to be done was very particular, and they were one of the only ones who were able to do this combination of this type of work. I would say they're an A grade.”

“I'm happy with their services.”

“I think they recently did work for my son, but it's been a while. They always answer my calls, and they were on time. I've used them a couple of times. They put screens in the back of the house and in the door where the doorframe was. Last year, they did a storm door for my front door. Sometimes, the screens are little off, but I just have to lift them up. I've recommended them to my son, so I like them. The customer service is very good. I would say they're an A.”

“They just reinstalled the kitchen window. They were able to install the window very quickly. They were good. I think they were the only company that I actually got a quote from. They were an A grade.”

“They did quality work. They did two things. They rescreened my back porch, and they installed a glass shower enclosure. The customer service was good. I chose them because I've used them in the past. It's been years. I would give them an A-.”

“I had some screens and windows repaired, and they did a great job. They did what they said they would do. They did it at the price they said they would do it at. It's a small job, but I'm happy with what they did. I heard about them through a realtor. I'm going to give them an A. I'm very happy.”

“American Screen & Glass did a phenomenal job, and they really knew what they were doing. They were extremely efficient, very professional, and very impressive. The windows weren't closing properly, and they explained that it was because of the way the glass was put in. It was too heavy, so they replaced it with glass that was a different weight. They definitely earned an A+ grade.”

“It was great, and there were no surprises. They removed three big pieces of glass from my windows because they were cracked. Then, they put in new glass, and it was perfect. They sealed everything so that no air comes through. I'm very happy with the work, and their customer service was excellent. They get an A+.”

“The people from American Screen & Glass were very kind and very polite. They put two windows in my house, and they were outstanding. I would rate them as an A+ company.”

“They're very good. We recommend them to everyone. They're very good, and they're reliable. They did a lot of work for us. They did work on our swimming pool house and the inside of our house. They were all excellent. I would give them an A in everything, because we never had any problems.”

“Everything with American Screen & Glass was great. I'd give them A+.”

“It was very easy to order from them, and the item arrived safely on time. Everything was fine—I'd give them an A rating.”

“They wound up repairing about ten windows that had cracked. It was a difficult job to pull the window apart, put in new glass, and put it back together. We've had that done by several different contractors over the years because of a problem with the original manufacturer, and they did a better job than any of the other contractors did. I'd give them an A.”

“We had some windows replaced before we sold our house. I'd rate them an A.”

“I'd give American Screen & Glass an A grade.”

“They replaced the patio door. I heard about this company through our realtor. The person who came out seemed professional and gave us the information we needed. They get an A.”

“They came into our house when we were prepping for being sold. They repaired six or seven windows, and they repaired the front foyer's window assembly. They did a good job. They were mostly replacing the dual-pane windows that fogged up—they did that. They also did some woodwork on the front foyer entrance, which was good. My real estate agent referred them to me. I would give them an A.”

“They were good. I think they deserve an A.”

“They've been here multiple times for different windows. They're always on time, they do the job, and we never have a problem with them. We had them repair a window that had a seal blown out, and then we had them replace an entire window unit. I'd recommend them—we'd give them an A.”

“They came in and did a great job. They replaced sliding doors and two windows—we didn't have any problems. I'd recommend them. I'd grade their work an A.”

“They did a glass installation. I'd recommend them. They were on time, their installation was good, and whenever I had a problem, they came in and fixed it pretty quickly. I'd give them an A.”

“They replaced windows for us. They're pretty responsive. We had a few issues, but they came back to fix them pretty quickly, so that was good. I would recommend them; they earned an A grade.”

“They actually came a day early, but it wasn't an issue—it was fine. They did everything I thought they were going to do—they did glass installation for me. I went with them because someone recommended them to me. I'd grade them as an A.”

“They did window installation work. I was happy with the way the windows came out. They had knowledgeable people that helped me, and I got what I wanted. I would recommend them. It was very good. I would say that they rate an A-.”

“They came out and did glass installation work. I'd recommend them. Their customer service lady in the office was quite easy to work with—it was very helpful. I'd give them an A-.”

“I had some kind of unique work done that they were able to do custom work for—they got everything repaired for me. They did work on some glass and two doors. Other companies wanted to tear out the whole back door and replace everything, but American Screen & Glass was able to replace the parts that needed to be replaced. My neighbor used them all the time, which is why I found out about them. They get an A- from me.”

“American Screen & Glass was fantastic. They answer their phones and return calls, they show up when they say they will, and they tell you what's going on. I can't say enough about them. They were terrific—A+.”

“American Screen & Glass replaced some window panes that had broken seals, and they were awesome. They were professional, very efficient, and very easy to work with.”

“I used them when I had a cracked window that needed to be replaced. The technicians were knowledgeable, very professional, and very thorough. They answered questions and cleaned up, and the customer service was good. They're A+.”

“They did a screen installation, and then they installed glass for two of my showers. They did excellent work. They get an A.”

“American Screen & Glass did glass installation, and they did great work. I'd give them an A+. I was very impressed with all phases of the work that they did.”

“I had a cracked glass that they had to replace. They were prompt, on time, and finished the work on schedule. They get an A+.”

“American Screen & Glass was prompt coming out for the estimate, and they gave me a written estimate right away. I called the next day to actually order the glass, and they came out in a timely manner to do the replacement. I was referred to them by a window guy. I'd give them an A+.”

“They replaced two large windows, and the windows went in well. They cleaned up after they finished and made sure that I was satisfied with their service. They get an A+.”

“I had windows that had broken last winter, and American Screen & Glass replaced them. They did what they said they were going to do, and they were really nice and polite. I'd give them an A.”

“They replaced two transom windows and a small decorative window. They got here when they were supposed to, they did what they said they were going to do, and they cleaned up. I heard about them through my insurance company. I'd give American Screen & Glass an A.”

“American Screen & Glass replaced a shower door with frameless glass. They get an A.”

“We had a shower glass installed by American Screen & Glass. They came and installed it, and it hasn't leaked. We'll give them an A.”

“American Screen & Glass did glass installation for us. They were very quick and didn't make a mess, and I would recommend them. We'd grade them as an A.”

“American Screen & Glass installed a glass shower door, and they did a good job. I didn't have any issues after the work was completed, and I would recommend them. I'd say they get an A.”

“We had windows done by American Screen & Glass. They're very timely. I could call them today, and they could possibly be out as early as tomorrow. They're very professional. If I have any questions, because maybe I don't understand the makeup of the window or the hand crank, they can explain it to me. Nine times out of ten they can get the replacement parts, but that depends on the age of the windows. Sometimes replacement parts just are no longer available. They also know what they're talking about. They do windows, repair and replacement, but they also do screens and sliding glass doors.”

“We got a couple of windows replaced by American Screen & Glass. They did a great job. They came, they measured, they gave us a good estimate, and then they came back and got the parts and did the work. Fine cleanup and I'd recommend them to somebody else.”

“American Screen & Glass came as they were scheduled, did the work on time, and at the price that they had estimated. Their quality of work was good, no problem. The service was about a month and a half ago. Since then, everything has held up beautifully. The workers who came out were fine. They were on time and did the work. I didn't encounter any communication problems. They did a good job with the cleanup. They were quick. In the future, I absolutely would use this company again. I would recommend this company to someone else. I'd give them an A.”

“They replaced a broken pane in a front door. It was great, quality work. I'd say they're an A. I would use this company again and recommend them to others.”

“American Screen & Glass was great. My overall experience with them was very good. As far as I know, they provided everything I needed done. I was happy. Their quality of work was fine. The service was a couple months ago. I had one half of a sliding glass door that was fogged over, so we replaced the glass. So far, everything has held up great. The workers who came out were nice and very polite. They finished it as they promised, and the cleanup was great. I don't have a service contract with them. In the future, I would use the company again. I would recommend the company to someone else. I was very happy with it; it looks great. I'd give them an A. I was delighted with them.”

“American Screen & Glass did some work for me. They came in and did a very good job, and I did have an excellent experience with them. They actually did screens. They also fixed the rollers in our door, a sliding door, and then they did a screen, and both were done very well. I'll definitely give them an A.”

“American Screen & Glass basically did what I wanted them to do, and they came on time and did a good job. They put in a window. The quality of work was good, very good. Everything has been fine. The workers who came out to do the work for me were fine, very courteous. They did good work. If I was to recommend this company to a family member or friend, I would tell them that they do very good work. I didn't have any communication problems at all with the company. I would rate them an A.”

“It was a very good experience. The staff people were nice, and the job was done correctly and in a timely manner. They replaced broken windows. They cleaned up well after their service. They were very honest, hardworking. I was happy with their service. I would use them again if I had an occasion. I found out about them from the neighborhood's referral. I would give them A.”