Overhead Door Company of Washington, DC
5th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 391 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Overhead Door Company of Washington, DC has received 5 out of 5 stars (A-rating) based on 391 customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"Overhead Door is the original manufacturer of residential garage doors and openers. For more than 40 years, Overhead Door of Washington, DC, has represented the best in craftsmanship, reliability, and customer service within the industry. We've built our business on honesty and total commitment to customer satisfaction."

Justin White | Service Manager
Company Information
Services Offered
Overhead Door Company of Washington, DC, provides garage door and garage door opener repair, sales, and installation. The company repairs broken cables, springs, and rollers and offers door section replacement. Residential emergency service is available at standard rates 24 hours a day, 7 days a week.
Warranty
All garage doors and garage door openers are backed by factory warranties that vary by product.
Company History
The company was started in 1973.
Distinctions
Overhead Door is a member of the International Door Association.
Additional Information
The company is an authorized distributor of Overhead Door Corporation products and offers an extensive line of doors, including steel, aluminum, wood, carriage-style, vinyl, and insulated garage doors, as well as automatic garage door openers in belt-, chain-, and screw-drive options.
Licenses
#2701022151
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The guy was very nice and he was very quick. He did the whole work himself, which was amazing to me. He took down the old doors, got rid of them, and put up the new ones. They're really nice. I'd give them at least an A. The guy came out once, measured everything, came out and installed it. It was when he said it was going to be. That was really good.”

“The work was a long time ago. They did excellent work, I have no complaints, and I would recommend them.”

“They did excellent work. I had no complaints, and I'd recommend them for the most part. It was good.”

“They were very professional, businesslike. They gave me an estimate, and they did what they said they were going to do. The door has operated perfectly ever since. I'd give them an A. Everything's fine. It couldn't be better. The whole thing was very brief. I would recommend them.”

“All around they were very professional and did a great job. I'd give them an A+. I would absolutely recommend them.”

“It was great. It was a good, quality product. The guy that came out was very efficient, very competent. Everything just went perfect. They did the installation of a new door. I'd give the overall experience an A+. I'm going to have them do more work for me.”

“It was the garage door installation. I'd recommend them any day. Actually, I'm an architect, and I've used them both for commercial and residential. I was skeptical about having them do the residential, but it was topnotch. I'd give them an A+.”

“Overhead Doors was very good. They were on time, prompt, courteous, very respectful, and did a very good job. I would give it an A+.”

“The guy was extremely positive and professional and he helped me a lot. He explained everything as he went and fixed it. It works beautifully now. He replaced a couple of springs. It was mainly just to see why one garage door wasn't opening all the way, and that was because it was hitting an overhang, which I didn't release. He pointed it out and said, 'It's hitting this low part of the ceiling and that's why it won't go up anymore.' So, he fixed that. He adjusted it and he had to climb up over an old mustang to get to it. He was really wonderful. I cannot say anything bad about the experience. It was a good experience. I'd give them an A+. He didn't make a mess.”

“The installation and the product were great. I liked the fact that they came pretty quickly and installed the garage door. There were no problems with it. It worked just as advertised. It was perfect. I'd give the overall experience an A+. I thought they did a great job. I'd be very likely to recommend them.”

“They put on a solid, wood door on an 1894 carriage house in the middle of Washington DC. It was beautiful and it ran like a charm. I can't tell you how happy we've been. I would give them an A+.”

“They're very responsive. When there were some issues, they were able to come back and take care of it. That was very good. I would give them an A+. The last gentleman that came out was very confident. He was able to handle a problem that the other two mechanics weren't able to handle. I'd recommend them.”

“They've always come through for us. I work for a general contractor now so he's used them a couple of times, but I've used them on my personal house and this new house. They've done everything I've asked for. I'd give them an A+. I don't have a problem. Whenever they said they'd be there, they'd be there. I made the appointment; they're there. I tell them what I want. They do it. They get it done. It gets in. I just haven't had any problems. The quality of work is excellent. When they said nine o'clock, my boss is very punctual. Nine o'clock and the guy was there. I always recommend them.”

“I have no complaints.”

“I liked that I didn't have to do it myself. I'd give them an A. I'd recommend them.”

“I think it's been working fine. I was pleased with their service. They were very professional. Their service was good, their estimate was reasonable, the work they did was quality and there were no surprises. In fact, at one point they had missed a part or a piece. The fellow called one of his other co-workers and he brought the piece down from one of their stores somewhere around the DC area, but I was very satisfied with them. I'd say an A.”

“It was great. They did a great job, and I love the door. I didn't actually move the things that I should've and they did. They were great, no complaints. I'd give them an A all across the board. It couldn't have worked out better. They were there when they said they were going to be. Overhead Doors did the job they said they were going to do. When you don't have to follow up and call back, that's always a good day. I'm very happy with them. I would absolutely recommend them.”

“It was OK. They had very good customer service. The only thing is that after I put the door up, I had a couple of problems. I don't know if that was caused by them or maybe the equipment was malfunctioning, but other than that it was fine. Overall experience, I would give them an A. A lot of the times when I called the afterhours number, I didn't get a response until the next day.”

“It was pretty straightforward. They just replaced the garage door and mechanism. I'd give it an A.”

“The guy that installed it was very friendly, very nice job. He did a nice job. I'd give it an A overall. I thought their quality of work was good. They were on time. I would recommend them.”

“There was a problem with the original install of the door. They came out and did it for free. I think they did a whole new doo. So I was very, very happy.”

“They did a full replacement. I'd give them an A overall. There was a problem with it. The door had a big dent in it, but they brought me a new door right away. I don't know whose fault that was. They took care of the problem. I was very pleased with the result in the end. They didn't give me a hard time about it, but it wasn't perfect the first time. I would give them an A. I would recommend them.”

“They put in two garage doors. I'd give them an A. Their quality of work was good. Their customer service was fine.”

“They were just punctual and did a good job. I'd give them an A.”

“They were very efficient, did a good job installing, and product has worked perfectly since then. I'll give them an A.”

“Overhead Door did a fantastic job. They repaired our spring and tuned our other garage door. They were quick and efficient, and we haven't had a problem since. I would have them as an A+. They showed up early. Based on the results so far, they seem to be excellent. I'm very likely to recommend them.”

“They were wonderful. The guy was prompt, and there was a warranty on everything. I would definitely recommend them. They were great. I'll give them an A.”

“I had a great experience with Overhead Door. They came on time and did a super job. I would use them again. I'd give them an A+ rating. I'm very likely to recommend them.”

“They showed up on time, and they fixed the door. It was perfect, good service. I would give Overhead Door an A, and I would call them again.”

“I love the guy they sent. I'd give them an A+. I recommended them already.”

“The guy was clean cut, did what he did, knew what he was doing, and didn't waste any time. He was in and out, and he provided excellent service. I use them all the time because it's always good service. I'd give them an A+. I would highly recommend them.”

“Everything was excellent. The technician was on time. They deserve an A. I'm very likely to recommend them.”

“I liked pretty much everything. The guy that came out and gave the estimate was very professional and very thorough. The actual work was scheduled very quickly. The guy who did the installation seemed to really know what he was doing, and he put up with my kids watching him. I'd rate them an A+. If someone actually needed a new garage door, I would definitely recommend them.”

“The people were nice, they did a good job, and the telephone receptionist was nice. I'd give them an A+. I'm very likely to recommend them.”

“The technician was knowledgeable, and they did a thorough job. I'd give them an A+. I'm very likely to recommend them.”

“I'd give them an A+.”

“Overhead Door were on time, the repair was on budget, they got it done, and then they got out of there. I'd give them an A+ and would recommend them to friends.”

“Dealing with Overhead Door is always an experience. They're on time, efficient, and they get the job done. I'd give them an A+, and I recommend them to anyone.”

“They did an installation of a garage door opener on a rental property. It was done right, and it was done on time. There was a problem with the work, but they came back and fixed it. Their accountability was strong. I think they're an A grade company. I'd recommend them.”

“The technician was on time, he was knowledgeable, he fixed the problem, and he made a recommendation on how to avoid the problem in the future. We had a thunderstorm and, during that thunderstorm, we had an electrical surge. It surged through the power outlet that the motor to the garage door was plugged into, so it shorted it out. He had to replace the outlet, and then he recommended that I buy surge protectors, individual surge protectors for the outlets. I would give the job an A. I'm very likely to recommend them.”

“We've used them several times, and they've always done a great job. They've always taken care of everything for me. I've never had any problems with their company at all, and I would definitely use them again. I'd give them an A.”

“The service was fine. It was what I expected. Their technician was professional, and he did a good job. I'd give them an A. I'm very likely to recommend them.”

“It didn't take very long, and it seemed to be adequate. However, I did ask that my door openers be activated, but that was not successful. I'd give them an A, and I would very likely recommend them.”

“My husband dented the door, so it wasn't working well. They came quickly, which meant we didn't have to wait a long, long time. They talked us into getting a new door, because the old door, the way we dented it, it was kind of serious. It seemed worth it, and they did courteous, fast work. I'd give them an A and would recommend them to others.”

“I'd give Overhead Door an A.”

“Everything was fine. They did a nice job. I'm happy with the work they did.”

“I had a positive experience.”

“They did what I asked them to do. It was fast, efficient, well done, and the guy was nice. I'd give them an A.”

“Overhead Door came when they said they were going to come. Their technician fixed the door pretty promptly, repaired it properly, and we were happy with it. It went very well. I'd easily give them an A, and I recommend them fully.”

“They were timely. I'd give them an A. I'm very likely to recommend them.”

“They actually show up, while some other companies don't even call you back. I'd give them an A. I would recommend them to anyone else, as well.”

“I liked the quality of the workmanship, and the quality of the doors. I'd give them an A—highly recommended.”

“Overhead Door was on time. It was immediate work. I needed a quick quote and a quick action on their behalf, and they came through. The quality was great, and the staff was friendly and helpful. I would give them an A. I'm very likely to recommend them.”

“They were knowledgeable, professional, friendly, and competent. I'd give them an A, and I would recommend them to anyone.”

“They were good. I'd give them an A. I've been using them for a number of years.”

“They showed up when they said they were going to show up. They did work for the price they quoted. They left the worksite clean. The technicians were polite. The people on the phone at customer service were really polite. I'd give them an A. I'd recommend them.”

“They gave me standard customer service, a good product, good service, and accurate numbers and installation dates—those were some good points. They installed a new garage door. I've always dealt with Overhead Door. It's a franchise, so no matter where I go, I use them. I would give them an A.”

“They replaced a garage door for me. I liked that they were prompt and that they got there and got it done. Their workmanship was good, and they cleaned up and left. They get an A.”

“Overhead Door put the garage door in. We had a malfunction with it earlier this year, and we went ahead and updated it to a fully insulated garage. They were quick and efficient, and they took care of the problem. They upgraded the garage door. I would give their company an A.”

“They installed new garage doors, and it took one day. They were the ones who installed the original door. I would rate them as an A.”

“They installed a new garage door after someone backed into it. The door is working fine, so we are satisfied and very pleased. It meets our expectations—maybe more. The insulation keeps the garage cooler, and we are satisfied. We would grade them an A.”

“They did a good job, and they followed up and did whatever they had to do—they were very professional. They tinted a garage door. Overhead Door gets an A.”

“Overhead Door installed and replaced one garage door for me. They did the job that I asked them to do. I chose them because I'd seen their work elsewhere. They get an A rating.”

“They came when we agreed, their product was very good, and I'm really satisfied with the door. They installed one garage door. I originally had one door from Overhead Door, but it was 28 years old, and it needed to be replaced. I would grade them an A.”

“They installed garage doors. It was fine—it was good. The sale was good, and the service was good; everything was fine. I'd give Overhead Door an A.”

“When I had problems with my old door, I called them, and they came out. They installed one garage door for me. They were competent and polite. When I asked questions, they were able to answer them, and they worked hurriedly without rushing. They were able to finish the work in an appropriate time. I'd give them an A.”

“Overhead Door installed a garage door. They did their job well—they took their time and did it right.”

“They did a good job. They showed up on time and put in one garage door. I would grade them an A.”

“Overhead Door Company put in a door. Then, I managed to back into my own door, and they had to replace it. Their customer service was fantastic. I would grade them as an A+.”

“Overhead Door did a terrific job; we were very happy. They put in a new mechanism for a door that was broken, and they did some follow-up service as well.”

“They did an excellent job. I liked everything, including their craftsmanship, and they delivered both the service and the product on time. They earned an A.”

“I've used Overhead Door on several occasions—they are always my go-to. Something broke, and their worker came, fixed it, and went on his merry way. I'd give them an A rating.”

“Overhead Door Company did a great job—they're an A.”

“They've done some work previously for us. They're always very professional, and they do a very good job. They did the job that we wanted them to do. With a lot of services, sometimes the service person does not do the job or doesn't do a neat job, but in every case where we've had them come and help us, they've done a very accurate and professional job. A lot of times these days, if you have an appliance that goes bad, a vendor will try to just sell you a replacement product, but Overhead Door had the skills to fix the existing product that's been installed. They were very capable at doing that. I would give them an A+ grade, because as history's shown, I've come back to them multiple times since I'm very satisfied with the job they did.”

“They were responsive to my contacting them, and they scheduled a convenient time for the repair work that was required. They replaced the operating mechanism—the actual motor that lifts the door up and down. They did not change the door itself. I'd give them an A.”

“They put in the doors at my house. They have serviced probably four of my rental properties and properties for other people that I've talked to, and they've done a great job every time. I'd rate them as an A.”

“They have done work for me. The gentleman was very knowledgeable, and he knew what I needed and what I didn't need. He fixed it and left. I've used him a couple of times. I'd give them an A.”

“They fixed the garage door. He was fixing someone else's house, and I had a problem. So, I saw the technician, and I went over and asked him to come take a look. He came over and took a look, saw the problem, and took the time out of his schedule to fix the problem I had. He said that I had a serious problem, and he fixed it right then. I'd give them an A.”

“He was a real nice guy. He came in and did the job. They were very professional, and they did good work, so I'm happy. They did a repair—the spring broke, so they came in, replaced it, and got it done quickly. I found them because they're in my neighborhood. I'd give them an A—and I don't give out A grades easily, but they're good guys.”

“The technicians were professional and friendly, and it was easy. I've had no problems with their service since it was installed. They did a reprogram—I bought a house, but someone had taken the remote, and that forced everything to be programmed again. I'd give them an A.”

“They had to install a whole new garage door. They're prompt, and they provide good quality service. They're very reliable, and I'd definitely give them an A.”

“We have used them for the last 39 years. They're just very professional, and they do a great job. I've recommended them to many friends, and I'd give them an A.”

“I am not having any problems with the door. I chose them because they were located here in northern Virginia. Everything was done well—I was asked the right questions at the right time, and they were very nice. I'd give them an A.”

“A lady in the office tried to be helpful even though I had nearly 30-year-old doors. They could have said they didn't have the parts, but they could help me, and they did. They had an employee that seemed to make the effort to take care of my service. I'd give them an A.”

“My husband has a loyalty to this company and their brand. They were pretty quick in getting a quote and then turning around and installing the product. We haven't had any problems. They installed a whole new door and opener for us, so I'd give them an A.”

“I haven't had any problems. The person came very quickly. It was an emergency, and he was here not long after. He did a good job. They installed a new door, and I chose them because I knew the name of the company. I'd give them an A.”

“They fixed the problem—I had a broken coil. I'd give them an A, because they were good.”

“They fixed what was wrong. They replaced the springs in the garage door. They'd installed the garage door opener several years ago, too, and I would give them an A.”

“They usually come on the same day that I contact with them with a problem, and they always fix the problem. They fixed my garage door. They're the company I've always used—I've used them for years. I can't remember why I originally started using them, but it's probably because they sold me my garage door. I would give them an A.”

“We've had them a few times, and I can't remember what the last issue was, but they've always fixed the problem. They come and they fix the problem, and the workers are courteous. I have no problem with them at all. We've been using them for a long time for our garage doors, so that's who we knew to call. They're an A-grade company to me.”

“Everything was good. They showed up on time, they did a good job, and they gave good service. They replaced some parts, and they provided good service. I'd grade them as a triple A.”

“They did the job right, and they came back and adjusted it, too. They were very nice to deal with. They put up garage doors. My son was familiar with them. They were fine—they get an A from me.”

“They did a great job. Everything was taken care of—they did a great job and they fixed it.”

“They're great.”

“Their timely response and the general outcome of the work made our experience with Overhead positive. They replaced a coil for my garage door. I chose them because they had done service for my house in the past, and I saw their sticker near my garage door, so I knew who to call. I would say they deserve an A.”

“They installed it when they said they would, and it was what we expected—they just installed a new garage door. We heard about them because my husband works for a company that has a relationship with them. I think they're an A.”

“They fixed the problem that I was having, and it's been fine. They adjusted all three of my Overhead garage doors. I think one of them was sticking a little bit or maybe it had gotten out of alignment. There was a problem where the door would not close because the sensors on the bottom—those sort of childproof garage door things on the bottom—had gotten out of alignment, so they got those adjusted again. While they were there, I asked them to make sure everything was working fine, which they did. They're the ones who installed the doors in the first place, too. I would have to give them an A.”

“They worked well. A few months later, there was something wrong, and they came and fixed it right away. The workers were courteous and very efficient. I think we've been using Overhead Door on our house, and we have had experience with the company. It's an A-grade business.”

“What they did worked. The door goes up and down with no problems. They put a door in—a brand-new door, motor and all. I chose them because at one time, we had a small business, and we used Overhead a lot and always had good results with them. I would give them an A, because they did good.”

“They were very congenial, and they did excellent work. I needed a new door, and I'm very pleased. It was expert work—I'd give them an A.”