Overhead Door Company of Washington, DC
5th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Overhead Door Company of Washington, DC has received 4.7 out of 5 stars based on 461 customer surveys.
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5th year as a Best Pick Call
"Overhead Door is the original manufacturer of residential garage doors and openers. For more than 40 years, Overhead Door of Washington, DC, has represented the best in craftsmanship, reliability, and customer service within the industry. We've built our business on honesty and total commitment to customer satisfaction."

Justin White | Service Manager
Company Information
Services Offered
Overhead Door Company of Washington, DC, provides garage door and garage door opener repair, sales, and installation. The company repairs broken cables, springs, and rollers and offers door section replacement. Residential emergency service is available at standard rates 24 hours a day, 7 days a week.
Warranty
All garage doors and garage door openers are backed by factory warranties that vary by product.
Company History
The company was started in 1973.
Distinctions
Overhead Door is a member of the International Door Association.
Additional Information
The company is an authorized distributor of Overhead Door Corporation products and offers an extensive line of doors, including steel, aluminum, wood, carriage-style, vinyl, and insulated garage doors, as well as automatic garage door openers in belt-, chain-, and screw-drive options.
Licenses
MHIC #32775
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Overhead Door Company of Washington, DC has received 4.7 out of 5 stars based on 461 customer surveys.
5
367
4
78
3
9
2
7
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/24/2017

“It was great. They did a great job, and I love the door. I didn't actually move the things that I should've and they did. They were great, no complaints. I'd give them an A all across the board. It couldn't have worked out better. They were there when they said they were going to be. Overhead Doors did the job they said they were going to do. When you don't have to follow up and call back, that's always a good day. I'm very happy with them. I would absolutely recommend them.”

Review by
09/24/2017

“I think it's been working fine. I was pleased with their service. They were very professional. Their service was good, their estimate was reasonable, the work they did was quality and there were no surprises. In fact, at one point they had missed a part or a piece. The fellow called one of his other co-workers and he brought the piece down from one of their stores somewhere around the DC area, but I was very satisfied with them. I'd say an A.”

Review by
09/24/2017

“The installation and the product were great. I liked the fact that they came pretty quickly and installed the garage door. There were no problems with it. It worked just as advertised. It was perfect. I'd give the overall experience an A+. I thought they did a great job. I'd be very likely to recommend them.”

Review by
09/24/2017

“The guy that installed it was very friendly, very nice job. He did a nice job. I'd give it an A overall. I thought their quality of work was good. They were on time. I would recommend them.”

Review by
09/24/2017

“There was a problem with the original install of the door. They came out and did it for free. I think they did a whole new doo. So I was very, very happy.”

Review by
09/24/2017

“All around they were very professional and did a great job. I'd give them an A+. I would absolutely recommend them.”

Review by
09/24/2017

“I liked that I didn't have to do it myself. I'd give them an A. I'd recommend them.”

Review by
09/24/2017

“They were just punctual and did a good job. I'd give them an A.”

Review by
09/22/2017

“I have no complaints.”

Review by
09/22/2017

“They put in two garage doors. I'd give them an A. Their quality of work was good. Their customer service was fine.”

Review by
09/22/2017

“The work was a long time ago. They did excellent work, I have no complaints, and I would recommend them.”

Review by
09/22/2017

“They did excellent work. I had no complaints, and I'd recommend them for the most part. It was good.”

Review by
09/22/2017

“It was pretty straightforward. They just replaced the garage door and mechanism. I'd give it an A.”

Review by
09/22/2017

“They were very efficient, did a good job installing, and product has worked perfectly since then. I'll give them an A.”

Review by
09/22/2017

“Overhead Doors was very good. They were on time, prompt, courteous, very respectful, and did a very good job. I would give it an A+.”

Review by
09/22/2017

“They did the work they were supposed to do at a reasonable price. They did a full door replacement. I'd give the overall experience a B+.”

Review by
09/22/2017

“The gentleman was very generous, knew exactly what he was doing, and set it up in no time. I would give them a B. He was here before he was scheduled.”

Review by
09/22/2017

“They put on a solid, wood door on an 1894 carriage house in the middle of Washington DC. It was beautiful and it ran like a charm. I can't tell you how happy we've been. I would give them an A+.”

Review by
09/22/2017

“They're very responsive. When there were some issues, they were able to come back and take care of it. That was very good. I would give them an A+. The last gentleman that came out was very confident. He was able to handle a problem that the other two mechanics weren't able to handle. I'd recommend them.”

Review by
09/22/2017

“They were very professional, businesslike. They gave me an estimate, and they did what they said they were going to do. The door has operated perfectly ever since. I'd give them an A. Everything's fine. It couldn't be better. The whole thing was very brief. I would recommend them.”

Review by
09/22/2017

“It was great. It was a good, quality product. The guy that came out was very efficient, very competent. Everything just went perfect. They did the installation of a new door. I'd give the overall experience an A+. I'm going to have them do more work for me.”

Review by
09/22/2017

“It was the garage door installation. I'd recommend them any day. Actually, I'm an architect, and I've used them both for commercial and residential. I was skeptical about having them do the residential, but it was topnotch. I'd give them an A+.”

Review by
09/22/2017

“They did a full replacement. I'd give them an A overall. There was a problem with it. The door had a big dent in it, but they brought me a new door right away. I don't know whose fault that was. They took care of the problem. I was very pleased with the result in the end. They didn't give me a hard time about it, but it wasn't perfect the first time. I would give them an A. I would recommend them.”

Review by
09/22/2017

“It was OK. They had very good customer service. The only thing is that after I put the door up, I had a couple of problems. I don't know if that was caused by them or maybe the equipment was malfunctioning, but other than that it was fine. Overall experience, I would give them an A. A lot of the times when I called the afterhours number, I didn’t get a response until the next day.”

Review by
09/22/2017

“The guy was very nice and he was very quick. He did the whole work himself, which was amazing to me. He took down the old doors, got rid of them, and put up the new ones. They're really nice. I'd give them at least an A. The guy came out once, measured everything, came out and installed it. It was when he said it was going to be. That was really good.”

Review by
09/22/2017

“The guy was extremely positive and professional and he helped me a lot. He explained everything as he went and fixed it. It works beautifully now. He replaced a couple of springs. It was mainly just to see why one garage door wasn't opening all the way, and that was because it was hitting an overhang, which I didn't release. He pointed it out and said, 'It's hitting this low part of the ceiling and that's why it won't go up anymore.' So, he fixed that. He adjusted it and he had to climb up over an old mustang to get to it. He was really wonderful. I cannot say anything bad about the experience. It was a good experience. I'd give them an A+. He didn't make a mess.”

Review by
09/22/2017

“Overhead Doors did the garage door for me. They were just very efficient. The installation was efficient, the product was efficient, that's it. I'd give them B+. I think they could have provided a little bit more explanation following the installation. It was very short on time, and they just handed the manual to me. I think if they had provided a little bit more guidance on site it could have saved a lot of time. Another thing is that he said there will be some functions that apparently are not available for this particular model. So understanding the right model that was installed for the customer may be very useful as well.”

Review by
09/22/2017

“They've always come through for us. I work for a general contractor now so he's used them a couple of times, but I've used them on my personal house and this new house. They've done everything I've asked for. I'd give them an A+. I don't have a problem. Whenever they said they'd be there, they'd be there. I made the appointment; they're there. I tell them what I want. They do it. They get it done. It gets in. I just haven't had any problems. The quality of work is excellent. When they said nine o'clock, my boss is very punctual. Nine o'clock and the guy was there. I always recommend them.”

Review by
05/13/2016

“The technician was on time, he was knowledgeable, he fixed the problem, and he made a recommendation on how to avoid the problem in the future. We had a thunderstorm and, during that thunderstorm, we had an electrical surge. It surged through the power outlet that the motor to the garage door was plugged into, so it shorted it out. He had to replace the outlet, and then he recommended that I buy surge protectors, individual surge protectors for the outlets. I would give the job an A. I'm very likely to recommend them.”

Review by
05/13/2016

“They  did a fantastic job. They repaired our spring and tuned our other garage door. They were quick, efficient, and we haven't had a problem since. I would rate them an A+. They were called the same day, showed up the same day, fixed the problem, and were under the quoted price. They showed up early, too. Based on the results, they’re an excellent company. Garage doors usually last about ten years, so if ours breaks, we’ll be calling them again. I'm very likely to recommend them.”

Review by
05/13/2016

“I had a job from them a couple months ago. It wasn't a good experience. The service guy was trying his best, but I'm not happy with—I have a keypad. The keypad was not Overhead, the brand, so he was trying to fix it but now it's not working really. He tried to fix it and he tried his best but it's not working and now I really need to fix that and I have to pay another $125 if I call someone else to come back. So right now I want to replace my keypad because the other brand isn't a real one; it's not working well. I need to order another remote control. I'm just hoping that it's something that can be more affordable because he said $125 to have someone come in to do the job. I'd give them a C.”

Review by
05/13/2016

“My only concern with Overhead Door is that they came at some point to deliver a door opener for me and they discovered there was some issue with one of the garage doors, so they did it on the spot. They called the company, and they ended up doing it. Two or three weeks later, I had a problem with my other door. I called the company and they sent someone over, and that someone told me the person that fixed our door should've noticed that there was something wrong with the other door, and that they should've done them together. They gave me a little bit of a discount, but ended up doing it, so overall, my experience was satisfying. I'd give them a B+. I'm likely to recommend them.”

Review by
05/13/2016

“The guy came out. He measured the door, and then they sent the man out to install the door after they claimed they had ordered it, and it was the wrong door. We're not new customers to Overhead. They put in our first door. When we first had the garage closed in they were the ones who installed our door, but when the salesman came out there it wasn't that he wasn't nice or anything like that. He said, 'I'm going to measure for the door.' Then we looked over to see what we wanted for the new door. When the door came in, wrong door. It was the wrong door. They had to fix it for us. The door didn't fit. It was too small. The guy was out there for two hours. It was the wrong door because it was too small. They actually came out and measured for it. I'd give them a D. I think the guy that installed it did a good job. It works. You don't want to talk to the women in their office. God, are they nasty. They're just not pleasant. The salesman was fine, but he screwed up on the measuring. Having to contact the company was definitely a D, and that's being nice. We were supposed to have it before Christmas and then it got pushed back weeks after Christmas. Then we had that big blizzard come. It wasn't a good situation. The guys that came out were OK.”

Review by
05/13/2016

“I liked pretty much everything. The guy that came out and gave the estimate was very professional and very thorough. The actual work was scheduled very quickly. The guy who did the installation seemed to really know what he was doing, and he put up with my kids watching him. I'd rate them an A+. If someone actually needed a new garage door, I would definitely recommend them.”

Review by
05/13/2016

“They charged me $3 and they did about five minutes of work. All I needed was five minutes of work but it ended up being $3 and I ended up paying for a door opener that I ended up sending back because it didn't work. I'll give them a D. The quality of work was fine. It was just the cost was bad. The quality of work wasn't that great. The customer service was fine.”

Review by
05/13/2016

“The guy was clean cut, did what he did, knew what he was doing, and didn't waste any time. He was in and out, and he provided excellent service. I use them all the time because it's always good service. I'd give them an A+. I would highly recommend them.”

Review by
05/13/2016

“We're not really finished with the job. They needed to—they have to come back out and replace one of the panels because it was dented. They also need to add a guard strip along the bottom and they haven't done that yet. I'd give them a C+.”

Review by
05/13/2016

“They showed up when they said they were going to show up. They did work for the price they quoted. They left the worksite clean. The technicians were polite. The people on the phone at customer service were really polite. I'd give them an A. I'd recommend them.”

Review by
05/13/2016

“Overhead Door was on time. It was immediate work. I needed a quick quote and a quick action on their behalf, and they came through. The quality was great, and the staff was friendly and helpful. I would give them an A. I'm very likely to recommend them.”

Review by
05/13/2016

“It was good. The only problem I had was the installation was wrong. The guy who installed the glass in the door was like one step away, so they look weird. I wanted them to be installed on the top, but he put them in the second row. I'd give them a B. I'd recommend them.”

Review by
05/13/2016

“They did an installation of a garage door opener on a rental property. It was done right, and it was done on time. There was a problem with the work, but they came back and fixed it. Their accountability was strong. I think they’re an A grade company. I'd recommend them.”

Review by
05/13/2016

“Overhead Door came when they said they were going to come. Their technician fixed the door pretty promptly, repaired it properly, and we were happy with it. It went very well. I'd easily give them an A, and I recommend them fully.”

Review by
05/13/2016

“We've used them several times, and they've always done a great job. They've always taken care of everything for me. I've never had any problems with their company at all, and I would definitely use them again. I'd give them an A.”

Review by
05/13/2016

“Overhead Door was wonderful. Their guy was prompt, and there was a warranty on everything. If anything breaks again, he said they'll come back in a year. I found them in the Best Pick Reports book. They were great. I'll give them an A, and I would definitely recommend them.”

Review by
05/13/2016

“My husband dented the door, so it wasn't working well. They came quickly, which meant we didn't have to wait a long, long time. They talked us into getting a new door, because the old door, the way we dented it, it was kind of serious. It seemed worth it, and they did courteous, fast work. I'd give them an A and would recommend them to others.”

Review by
05/13/2016

“It didn't take very long, and it seemed to be adequate. However, I did ask that my door openers be activated, but that was not successful. I'd give them an A, and I would very likely recommend them.”

Review by
05/13/2016

“We've since moved, but I remember it taking a long time. We had to wait quite a while to get a part, but other than it went fine. I'd give them a C. It was negative because we had to wait so long.”

Review by
05/13/2016

“Overhead Door made an appointment, they showed up on time, and they fixed the door without causing me too many headaches. It was perfect. They provide a good service, and I'd call them again. They get an A.”

Review by
05/13/2016

“Overhead Door were on time, the repair was on budget, they got it done, and then they got out of there. I'd give them an A+ and would recommend them to friends.”

Review by
05/13/2016

“Dealing with Overhead Door is always an experience. They’re on time, efficient, and they get the job done. I'd give them an A+, and I recommend them to anyone.”

Review by
05/13/2016

“The service was fine. It was what I expected. Their technician was professional, and he did a good job. I'd give them an A. I'm very likely to recommend them.”

Review by
05/13/2016

“I  had a great experience with them. They came on time and did a super job. I would use them again. They’re A+, and I'm very likely to recommend them.”

Review by
05/13/2016

“They actually show up, while some other companies don't even call you back. I'd give them an A. I would recommend them to anyone else, as well.”

Review by
05/13/2016

“The people were nice, they did a good job, and the telephone receptionist was nice. I'd give them an A+. I'm very likely to recommend them.”

Review by
05/13/2016

“The technician was knowledgeable, and they did a thorough job. I'd give them an A+. I'm very likely to recommend them.”

Review by
05/13/2016

“They were knowledgeable, professional, friendly, and competent. I'd give them an A, and I would recommend them to anyone.”

Review by
05/13/2016

“They were thorough, and they were fair. They were on time. I'd give them an A. I'm very likely to recommend them.”

Review by
05/13/2016

“They did what I asked them to do. It was fast, efficient, well done, and the guy was nice. I'd give them an A.”

Review by
05/13/2016

“I liked the quality of the workmanship, and the quality of the doors. I'd give them an A—highly recommended.”

Review by
05/13/2016

“Everything was excellent. The technician was on time. They deserve an A. I'm very likely to recommend them.”

Review by
05/13/2016

“They were timely. I'd give them an A. I'm very likely to recommend them.”

Review by
05/13/2016

“They were good. I'd give them an A. I've been using them for a number of years.”

Review by
05/13/2016

“I  love the guy they sent. I'd give them an A+. I recommended them already.”

Review by
05/13/2016

“Everything was fine. They did a nice job. I'm happy with the work they did.”

Review by
05/13/2016

“I'd give them an A+.”

Review by
05/13/2016

“I had a positive experience.”

Review by
05/13/2016

“I'd give Overhead Door an A.”

Review by
05/10/2016

“I wasn’t here when they installed the door and everything, but I guess I’m satisfied with the product. I’d give them a B.”

Review by
05/10/2016

“The person showed up on time, and they had good customer service. I’d give them an A.”

Review by
05/10/2016

“They are professional, and they do the work fast and efficiently. I’d rate them an A.”

Review by
05/10/2016

“The fellow who was here doing the work was very nice, speedy, and efficient. I’d certainly give them an A.”

Review by
05/10/2016

“I requested a particular technician, and that’s who they sent, so I had a good experience. I would give them an A.”

Review by
05/10/2016

“They fixed our door, and it was quick. They were on time, and they did the work to my satisfaction. I’d give them an A.”

Review by
05/10/2016

“They were very prompt on their appointment time and the work. When we called, they came right away to sell the doors. I’d give them an A.”

Review by
05/10/2016

“They’re fine. They came out fairly quickly, and they seemed to know their thing. We haven’t had an issue with them, and we’ve used them for a couple of years now. I’d give them an A.”

Review by
05/10/2016

“They installed the garage door for us. I like them because after the installation, we had some problems, so I called them. They sent the people over the second day. They respond very fast. I’d give them a B+.”

Review by
05/10/2016

“They are extremely prompt and have an 8 percent problem solve rate. I would say they deserve a B+. Another thing I like about them is that they can come within less than 24 hours, which is crucial if your garage door is not opening, so I would certainly recommend them to others.”

Review by
05/10/2016

“It was pretty good. They were right where they were supposed to be. The price was exactly what they had said. I just have a little problem with the door, and I’m going to call somebody to see if they can come out. There is some squeaking noise on one of the sides going up. I would definitely give them a B+.”

Review by
05/10/2016

“I think they were very professional. They are very value oriented. The salesman was good, and the guy who put the door up was good. The follow-up session I had with the salesman was good, so my experience was good. I’d give them an A.”

Review by
05/10/2016

“They were punctual and they did what they said they were going to do. They were clean cup. There was a problem. The door was not put in exactly accurately so we have to hire somebody behind them to redo some of it. I’d give them a C.”

Review by
05/10/2016

“The guy who came out was efficient. The problem was staring us straight in the face, and all he had to do was replace the spring. He gave me a couple of tips on how to keep the door in good working order. I’d give them an A.”

Review by
05/10/2016

“They installed our doors that got damaged. That is who we bought our original doors from. We have some friends who work for them and we know their history and the quality that they provide. That’s why we went with them and I’ve had no complaints. An A would work for them.”

Review by
05/10/2016

“The mechanism broke during their warranty period, and we ended up having to pay the mechanics to come out. They gave us a new mechanism, which was free, but we still had to pay quite a bit of money to have it installed again. We were a little bit disappointed. The quality of the work was fine. It was good. It was just that the entire mechanism broke down, and they had to install another one. It was not a good grade. I’d give them a B.”

Review by
05/10/2016

“Marilyn was very, very easy to deal with. The overhead door required extra height, which I didn’t know about, and it was my fault, which caused a little bit of a problem. I had to order new upright shelving sections, but that was my fault for being ignorant. She is very good. There should be more straightforward, courteous people like her in the world. I’d give them an A because she did everything she was supposed to do.”

Review by
05/09/2016

“My overhead door was not working, so they had to put in a new system. They had to come back, too, because one day, it was raining hard and it wouldn’t close, but by the time they came and he tried it, it worked. He told me the hard rain splashed water on the photo eyes. He told me what to look for the next time so they could troubleshoot it. I’ve had them do tune-ups on the doors before as well. I’d give them an A+.”

Review by
05/09/2016

“They were fantastic. They were so accommodating. They came to the house and did the measurements, and I couldn’t be happier. They are an A+ company. They really are great. I want to do my garage door, and I'm waiting for that project. They put in a door in an extra storage space next to the garage. It is slightly smaller than the garage, so they came and custom made it, and it's working great. ”

Review by
05/09/2016

“What I like about them is that it was convenient. It was close by where we live, so it was local. They explained the installation process and everything that was included. We also liked how fast they were able to do the installation. I’d give them an A+. They were good.”

Review by
05/09/2016

“I’d give them an A+. They did a great job. They did a repair. I thought it was going to be a replacement, but the worker said the spring was fine. He said he didn’t really know what happened to it, but he repaired it, and everything was fine.”

Review by
05/09/2016

“They put in a new garage door. They did excellent. The young man did a beautiful job, and he did it by himself. I had a little glitch in it today when I went out. Anyway, it seems to have corrected itself, whatever it was.”

Review by
05/09/2016

“They were on time, and they did the work with no issues. They completed the job and moved on. They did repairs. I also had some other contracting work done, and they had to be a part of that. I’d give them an A+.”

Review by
05/09/2016

“They've done doors at my house, my employer’s house, my investment property, and a couple of other places. I would give them an A+ across the board. They’re good. I have recommended them, and that’s why my employer has used them.”

Review by
05/09/2016

“They installed my door, and it’s a beautiful door. I felt bad for the one guy doing it because it was a lot of work, but he did a good job. They put in a brand new door. I’d give them an A. Everything was good all around. It took them a while to order it, but I think that couldn’t be helped. Other than that, everything was perfect.  ”

Review by
05/09/2016

“Overhead Door was great. They did a great job. They put the door up, and they came back and adjusted it a couple of different times. There were some small little issues I had with it, but it wasn’t so much their fault that my garage floor was so deep. They did a great job. I’d give them an A+. I couldn't ask for anything better.”

Review by
05/09/2016

“Their technician came in and did what he was supposed to do, with no fuss, and he went about his business. Everything was great, just the way we wanted it. They repaired an old door for us. I’d give them an A. It was great. There was nothing negative about the experience at all. It was quick and timely, and he was great.  ”

Review by
05/09/2016

“They put two new doors in for me. The deal I had with talking to the company and the guy that came out and installed it were fine. I would give them a B+. They’re fine. My wife had a question after it was all done, and she called the company. They sent a guy out, and he took care of what she requested in about an hour.”

Review by
05/09/2016

“They don’t know their own products. They installed a garage door opener and put LED lights in. The LED lights were interfering with the signal. They had to come back twice because they couldn’t figure out what was wrong. I would rate my overall experience with them as a C+ or a B-. They were here on time, and they did clean up after themselves.”

Review by
05/09/2016

“They are good. They came out immediately and did a great job. They got it done. It was reasonable, and I have no complaints. They did a repair for me. I would rate the overall experience as A+. The fellow that did the work was very pleasant and hard working. He came out, started right on it, and got it done. ”

Review by
05/09/2016

“The cable broke on the door, and they came out late, got it fixed, and got out of here. I think it was the spring load. The technician did the straps for me, and it’s looking great. I’d give them an A+.”

Review by
05/09/2016

“Overhead Door installed a belt on our garage opener. I’d give them an A+ for the overall experience. The only issue I had was that the spring they replaced makes more noise. The service was great.”

Review by
05/09/2016

“Overhead Door fixed the spring on the garage door. Their technician did a couple of other things for me as well, and he did a really good job. Based on my overall experience, I’d give them an A.”

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