Overhead Door Company of Washington, DC
5th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 391 Surveys
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Compiled Score: star star star star star
Overhead Door Company of Washington, DC has received 5 out of 5 stars (A-rating) based on 391 customer surveys conducted by Best Pick Reports.
5th year as a Best Pick Call
"Overhead Door is the original manufacturer of residential garage doors and openers. For more than 40 years, Overhead Door of Washington, DC, has represented the best in craftsmanship, reliability, and customer service within the industry. We've built our business on honesty and total commitment to customer satisfaction."

Justin White | Service Manager
Company Information
Services Offered
Overhead Door Company of Washington, DC, provides garage door and garage door opener repair, sales, and installation. The company repairs broken cables, springs, and rollers and offers door section replacement. Residential emergency service is available at standard rates 24 hours a day, 7 days a week.
Warranty
All garage doors and garage door openers are backed by factory warranties that vary by product.
Company History
The company was started in 1973.
Distinctions
Overhead Door is a member of the International Door Association.
Additional Information
The company is an authorized distributor of Overhead Door Corporation products and offers an extensive line of doors, including steel, aluminum, wood, carriage-style, vinyl, and insulated garage doors, as well as automatic garage door openers in belt-, chain-, and screw-drive options.
Licenses
MHIC #32775
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“The guy was very nice and he was very quick. He did the whole work himself, which was amazing to me. He took down the old doors, got rid of them, and put up the new ones. They're really nice. I'd give them at least an A. The guy came out once, measured everything, came out and installed it. It was when he said it was going to be. That was really good.”

“The work was a long time ago. They did excellent work, I have no complaints, and I would recommend them.”

“They did excellent work. I had no complaints, and I'd recommend them for the most part. It was good.”

“They were very professional, businesslike. They gave me an estimate, and they did what they said they were going to do. The door has operated perfectly ever since. I'd give them an A. Everything's fine. It couldn't be better. The whole thing was very brief. I would recommend them.”

“All around they were very professional and did a great job. I'd give them an A+. I would absolutely recommend them.”

“It was great. It was a good, quality product. The guy that came out was very efficient, very competent. Everything just went perfect. They did the installation of a new door. I'd give the overall experience an A+. I'm going to have them do more work for me.”

“It was the garage door installation. I'd recommend them any day. Actually, I'm an architect, and I've used them both for commercial and residential. I was skeptical about having them do the residential, but it was topnotch. I'd give them an A+.”

“Overhead Doors was very good. They were on time, prompt, courteous, very respectful, and did a very good job. I would give it an A+.”

“The guy was extremely positive and professional and he helped me a lot. He explained everything as he went and fixed it. It works beautifully now. He replaced a couple of springs. It was mainly just to see why one garage door wasn't opening all the way, and that was because it was hitting an overhang, which I didn't release. He pointed it out and said, 'It's hitting this low part of the ceiling and that's why it won't go up anymore.' So, he fixed that. He adjusted it and he had to climb up over an old mustang to get to it. He was really wonderful. I cannot say anything bad about the experience. It was a good experience. I'd give them an A+. He didn't make a mess.”

“The installation and the product were great. I liked the fact that they came pretty quickly and installed the garage door. There were no problems with it. It worked just as advertised. It was perfect. I'd give the overall experience an A+. I thought they did a great job. I'd be very likely to recommend them.”

“They put on a solid, wood door on an 1894 carriage house in the middle of Washington DC. It was beautiful and it ran like a charm. I can't tell you how happy we've been. I would give them an A+.”

“They're very responsive. When there were some issues, they were able to come back and take care of it. That was very good. I would give them an A+. The last gentleman that came out was very confident. He was able to handle a problem that the other two mechanics weren't able to handle. I'd recommend them.”

“They've always come through for us. I work for a general contractor now so he's used them a couple of times, but I've used them on my personal house and this new house. They've done everything I've asked for. I'd give them an A+. I don't have a problem. Whenever they said they'd be there, they'd be there. I made the appointment; they're there. I tell them what I want. They do it. They get it done. It gets in. I just haven't had any problems. The quality of work is excellent. When they said nine o'clock, my boss is very punctual. Nine o'clock and the guy was there. I always recommend them.”

“I have no complaints.”

“I liked that I didn't have to do it myself. I'd give them an A. I'd recommend them.”

“I think it's been working fine. I was pleased with their service. They were very professional. Their service was good, their estimate was reasonable, the work they did was quality and there were no surprises. In fact, at one point they had missed a part or a piece. The fellow called one of his other co-workers and he brought the piece down from one of their stores somewhere around the DC area, but I was very satisfied with them. I'd say an A.”

“It was great. They did a great job, and I love the door. I didn't actually move the things that I should've and they did. They were great, no complaints. I'd give them an A all across the board. It couldn't have worked out better. They were there when they said they were going to be. Overhead Doors did the job they said they were going to do. When you don't have to follow up and call back, that's always a good day. I'm very happy with them. I would absolutely recommend them.”

“It was OK. They had very good customer service. The only thing is that after I put the door up, I had a couple of problems. I don't know if that was caused by them or maybe the equipment was malfunctioning, but other than that it was fine. Overall experience, I would give them an A. A lot of the times when I called the afterhours number, I didn't get a response until the next day.”

“It was pretty straightforward. They just replaced the garage door and mechanism. I'd give it an A.”

“The guy that installed it was very friendly, very nice job. He did a nice job. I'd give it an A overall. I thought their quality of work was good. They were on time. I would recommend them.”

“There was a problem with the original install of the door. They came out and did it for free. I think they did a whole new doo. So I was very, very happy.”

“They did a full replacement. I'd give them an A overall. There was a problem with it. The door had a big dent in it, but they brought me a new door right away. I don't know whose fault that was. They took care of the problem. I was very pleased with the result in the end. They didn't give me a hard time about it, but it wasn't perfect the first time. I would give them an A. I would recommend them.”

“They put in two garage doors. I'd give them an A. Their quality of work was good. Their customer service was fine.”

“They were just punctual and did a good job. I'd give them an A.”

“They were very efficient, did a good job installing, and product has worked perfectly since then. I'll give them an A.”

“Overhead Door was fantastic and accommodating. They came to the house and did the measurements, and I couldn't be happier. They put in a door in an extra storage room next to the garage. It's working great. They're an A+ company.”

“They installed my door, and it's beautiful. The technician did a good job. Everything was perfect. I'd give them an A.”

“They came out immediately and did a great job. They did a repair for me. The fellow that did the work was very pleasant and hardworking. I would rate the overall experience as an A+.”

“I've used Overhead Door for the past 20 years. Most recently, they replaced a garage door for me. I'd give them an A+.”

“Everything was great and just the way we wanted. It was quick and timely, and the tech was great. I'd give them an A rating.”

“They put in a new garage door. They did excellent. The young man did a beautiful job, and he did it by himself. I had a little glitch in it today when I went out. Anyway, it seems to have corrected itself, whatever it was.”

“I liked their timing. I called them, and they were able to come out Saturday and fix it. The guy was awesome. I'd give them an A+, definitely. Everything was right on.”

“They were on time, and they did the work with no issues. They completed the job and moved on. They did repairs. I also had some other contracting work done, and they had to be a part of that. I'd give them an A+.”

“I'd give them an A+. They did a great job. They did a repair. I thought it was going to be a replacement, but the worker said the spring was fine. He said he didn't really know what happened to it, but he repaired it, and everything was fine.”

“What I like about them is that it was convenient. It was close by where we live, so it was local. They explained the installation process and everything that was included. We also liked how fast they were able to do the installation. I'd give them an A+. They were good.”

“Overhead Door installed a belt on our garage opener. I'd give them an A+ for the overall experience. The only issue I had was that the spring they replaced makes more noise. The service was great.”

“It was good. They replaced our garage door. I'd give them an A+.”

“They've done doors at my house, my employer's house, my investment property, and a couple of other places. I would give them an A+ across the board. They're good. I have recommended them, and that's why my employer has used them.”

“They replaced two of our garage doors. I'd give them A+.”

“The cable broke on the door, and they came out late, got it fixed, and got out of here. I think it was the spring load. The technician did the straps for me, and it's looking great. I'd give them an A+.”

“Overhead Door was great. They did a great job. They put the door up, and they came back and adjusted it a couple of different times. There were some small little issues I had with it, but it wasn't so much their fault that my garage floor was so deep. They did a great job. I'd give them an A+. I couldn't ask for anything better.”

“My overhead door was not working, so they had to put in a new system. They had to come back, too, because one day, it was raining hard and it wouldn't close, but by the time they came and he tried it, it worked. He told me the hard rain splashed water on the photo eyes. He told me what to look for the next time so they could troubleshoot it. I've had them do tune-ups on the doors before as well. I'd give them an A+.”

“They were efficient and got the job done. They did a repair for me. I'd give them an A.”

“I like them because they came and gave me an estimate. They put the door in, and it's working. This was my first time using the company. It was very good, and I'd give them an A.”

“When they came, they completely replaced the door and the motor. I called them about a month ago, and they came immediately. I'd give them an A.”

“I liked them because they did what they said they would do. They repaired my door. I'd give them an A-.”

“My experience with them was very positive.”

“Everything went well. They installed two garage doors for me. I'd give them an A.”

“They replaced a spring for me. Overall, they get an A.”

“They came and replaced the springs. I had broken springs, and he came out and took care of everything. I'd say they deserve an A for my overall experience.”

“Overhead Door fixed the spring on the garage door. Their technician did a couple of other things for me as well, and he did a really good job. Based on my overall experience, I'd give them an A.”

“They did a great job. They had to replace the entire thing that lifts the door. I'd give them an A.”

“They put in a new garage door. I'd give them an A. It was all good.”

“They helped to repair my garage door. They replaced a spring in it. I'd give them an A for the overall experience.”

“They were on time. They were here when they said they would be. They were quick, they did their thing, and then they left. They installed a brand new garage door for me. I'd give them an A.”

“They repaired an old garage door for me. I'd give them an A.”

“My experience was positive overall.”

“They added an outside keypad and did some maintenance work on the doors. I'd give them an A.”

“My husband handled it, but I think our experience was good. We don't have any issues with it. I think they did a great job.”

“They are professional, and they do the work fast and efficiently. I'd rate them an A.”

“The fellow who was here doing the work was very nice, speedy, and efficient. I'd certainly give them an A.”

“The person showed up on time, and they had good customer service. I'd give them an A.”

“Marilyn was very, very easy to deal with. The overhead door required extra height, which I didn't know about, and it was my fault, which caused a little bit of a problem. I had to order new upright shelving sections, but that was my fault for being ignorant. She is very good. There should be more straightforward, courteous people like her in the world. I'd give them an A because she did everything she was supposed to do.”

“They were very prompt on their appointment time and the work. When we called, they came right away to sell the doors. I'd give them an A.”

“The guy who came out was efficient. The problem was staring us straight in the face, and all he had to do was replace the spring. He gave me a couple of tips on how to keep the door in good working order. I'd give them an A.”

“They fixed our door, and it was quick. They were on time, and they did the work to my satisfaction. I'd give them an A.”

“It was great.”

“I think they were very professional. They are very value oriented. The salesman was good, and the guy who put the door up was good. The follow-up session I had with the salesman was good, so my experience was good. I'd give them an A.”

“I requested a particular technician, and that's who they sent, so I had a good experience. I would give them an A.”

“They're fine. They came out fairly quickly, and they seemed to know their thing. We haven't had an issue with them, and we've used them for a couple of years now. I'd give them an A.”

“They put my new doors in, and they work fine. It was perfect. He did it in a couple of hours, and I didn't have any problems. I got two new garage door openers, and they had to put the new motors in for the doors to open up. I would give them an A for their excellent work.”

“Overhead Door was fine. They did a great job. They did service to one door, and they put in a new door. I would recommend them. They did a nice job. I'd rate them as an A—they were excellent.”

“They were very friendly, and they answered any questions I had. It was a good experience. I would recommend them to anyone. It was pretty much a whole new system. It was similar to the existing one, but they had to remove the old one. They installed all new hardware and then a new door. The new door matches my old door, which didn't need replacing at the time. I would definitely recommend them, and I have a couple of times. I would give them an excellent grade. The service and personnel were great.”

“Overhead Door delivered what they said would deliver, and it worked. They replaced the garage door. I found out about them through our contractor. I would recommend them, and I'd give them an A grade.”

“They were very professional, they were on time, and they did the work as stated. I was pleased. They had done a couple of things for me. They did a repair, and then finally, I needed a new door. I'd recommend the company—they're an A.”

“They did a good job for us. They replaced the doors, and everything was satisfactory. They adjusted the opener, also. I've used them for 20 years, and I would recommend them. I'd give them an A.”

“I'm happy with Overhead Door's work.”

“We got a good match on the door. They had good advice about which kind of door to pick, and the installation went seamlessly, without problems. I wasn't even there for it, and the product felt very good. It's really quiet, so the technology was good, too. I liked the combination of the service, the technology, and the measurements. They were able to measure it, and it fit it well. We haven't had a single problem. I would recommend them, and I would rate them as an A.”

“I liked that they were prompt, and they got there and got it done. Their workmanship was good, and they cleaned up. They replaced a garage door for me, and they earned an A grade.”

“They put the garage door in. We had a malfunction with it earlier this year, and we went ahead and updated it to the fully insulated garage. They were quick and efficient, and they took care of the problem. They upgraded the garage door, and I would give them an A.”

“They did what they had to do. They installed new garage doors, and it took one day. They were the ones who installed the original door. I'd rate them as an A.”

“The door is working fine, so we are satisfied and very pleased. It meets our expectations or maybe more, and the insulation keeps the garage cooler. They installed a new garage door. We chose them because someone backed into it. Overhead Door gets an A.”

“They came when we agreed, their product was very good, and I'm real satisfied with the door. They installed one garage door. I had originally had one from that company, but it was 28 years old and needed to be replaced. I'd give them an A.”

“It was good. The sale was good, and the service was good. Everything was fine. They installed garage doors, I would grade them as an A.”

“They were competent and polite. When I asked questions, they were able to answer them. They worked hurriedly while not rushing, and they were able to finish the work in an appropriate time. They installed one garage door for me. I only had two people to work on my garage because when I had problems with my old door, I called them and they came out. They're an A.”

“They did their job good. They took their time, and they did it right. They installed a garage door.”

“Overhead Door did a good job. They showed up on time and put in one garage door. They earned an A.”

“They have friendly staff. The gentleman who came and installed it was really friendly, and he did a professional job. He did the garage door. He installed a new rail and a door panel. I asked for someone to come out and check to make sure what kind of panels I wanted. I would recommend them—they're an A.”

“They just did a good job with it, and it was quick and efficient. We haven't had any problems with it. The technician was pleasant. They installed two new doors. We've used them ever since we bought the house. The doors were already there. When we got the garage door openers installed, they did it. I would recommend them, and I would give them an A.”

“They were able to come out pretty quickly to give me an estimate, and they got it installed in a good time. They were professional. I've had it for years, and I haven't had any trouble with it. They put on a new track and a new door, and they left the existing motor, since it was fine. They had to do a custom frame. I would recommend them. They're an A.”

“I really enjoyed it. It was good.”

“Overhead Door was good.”

“They were timely, and the quality was great.”

“They were great—no complaints.”

“They were fast and clear about how much everything was going to cost, so I knew what was going to happen. They put in a new door and a new opener. They have other doors in the neighborhood. We would recommend them. I would give them an A.”

“Overhead Door was excellent. They were on time, and they did a great job. I would recommend them. They did a new door and an opener, and everything is fantastic. I would give them an A.”

“We had a problem, and the spring snapped. Overhead Door came right out to assess the damage. They fixed the door, and then they came back because the concrete was uneven at the bottom. They put down a rubber seal so that we don't have any cold air, mice, or leaves coming in. They've done a new door for me, too. I would absolutely recommend them. They're a terrific company—A+.”

“They did a new garage door for me. They put in a new motor, new rails, and everything else. I would recommend them, and I'd give them the best grade there is.”

“Overhead Door was great. I'd give them an A+.”

“It was after hours, and they came on time. They did the job excellently and left. They were the company that I used originally when I bought the house. I followed up with them for additional service. I would give them an A+.”