Horizon Garage Doors
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Horizon Garage Doors has received 4.8 out of 5 stars based on 103 customer surveys.
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3rd year as a Best Pick Call
"Our team of experienced, knowledgeable, and passionate professionals will work with you to get your garage door to operate smoothly and to complement your home. Our goal is to provide unsurpassed excellence in all garage door aspects. We strive for complete customer satisfaction from start to finish on every job."

Ben Moore | Owner
Company Information
Services Offered
Horizon Garage Doors sells, repairs and installs all garage doors, garage door openers, gates, and gate operators. The company also repairs broken springs, broken cables, and off-track garage doors and replaces damaged door sections. Horizon Garage Doors provides 24/7 emergency services.
Warranty
The company offers a two-year warranty on all products and services as well as a three-year warranty on new garage door installations. Horizon guarantees 100 percent customer satisfaction.
Company History
The company was started in 2008.
Distinctions
Horizon is an Amarr Authorized Dealer.
Employee Information
All technicians are employees of Horizon Garage Doors. The company does not hire subcontractors.
Additional Information
The company provides products by Amarr, Clopay, Wayne Dalton, C.H.I., Genie, LiftMaster, Chamberlain, Craftsman, and more.
Licenses
MHIC #133224
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Horizon Garage Doors has received 4.8 out of 5 stars based on 103 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/21/2018

“He showed up on time. He was courteous. I recall him suggesting some other things, but it wasn't anything that needed to be done right away, so I didn't feel like I was being gouged, and I definitely will use them again. That's not an issue. I'd give them an A. He even pointed out some issues with the way the original installers had replaced garage doors, where they made some mistakes, so I think he knows what he's doing—at least the technician they sent here did.”

Review by
02/21/2018

“It was good. I had a problem with my old garage door and when I called them, they said they would be an hour, which was awesome because I was not able to go to work that morning until I got somebody to come over and let me out. I was stuck in the garage, so I thought that was good. I would give them an A+. I had no complaints, and I'd highly recommend them.”

Review by
02/21/2018

“I liked their promptness, thoroughness, and the warranty associated with the work. I would grade them an A. I would highly recommend them.”

Review by
02/21/2018

“Horizon did a nice job, and they were very thorough in their follow up. I would give them an A.”

Review by
02/21/2018

“They were on time, punctual, and very efficient. I'd give Horizon Garage Door an A+.”

Review by
02/21/2018

“Everything was fine. Nothing stood out. I'd give them an A+.”

Review by
02/21/2018

“It was positive.”

Review by
02/20/2018

“I liked that they were nice; we talked. I would grade the overall experience with an A.”

Review by
02/20/2018

“Everything was great. They were perfect. I would recommend them to anyone.”

Review by
02/20/2018

“It was an emergency, and they came right away.”

Review by
02/20/2018

“They were on time. They were efficient. They were affordable. I would grade Horizon an A+.”

Review by
02/20/2018

“They're good. They came out when I needed them to come out. They didn't overcharge me. I'd give them a B+.”

Review by
02/20/2018

“I liked that their prices seemed fair. They were very responsive, very timely—did a good job. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I liked that they were informative. They had a good price. They had great customer service. I would grade the overall experience with an A+.”

Review by
02/20/2018

“It was fine. One of the strings on the thing came loose, but I put it back on; I don't know if it needs to be looked at. The experience with them was great. I didn't have any problems, until now. I was going to call them. I would grade the overall experience with an A+. They did a great job. I had no problems. They were very nice.”

Review by
02/20/2018

“They were great. I liked that I called after 6'clock on a week night, and they answered the phone—I was able to get an appointment the next day. The garage door was stuck; we couldn't open it at all. So, it was great that they were able to come out right away. I would grade the overall experience with an A+.”

Review by
11/03/2016

“They replaced a broken door. I'd give them an A overall. I like their punctuality and knowledge.”

Review by
11/02/2016

“They replaced a part that connects the gear to the drive that lifts the door. I'd give them an A grade overall. I'd be very likely to recommend them.”

Review by
11/02/2016

“It  was great. He was good. I'd give them an A+ grade. He replaced a whole garage unit and the spring.”

Review by
11/02/2016

“The  experience was fine. They fixed the springs that were broken in my door. A+ for them. They were on time and their expertise was good.”

Review by
11/02/2016

“We had no problems. The foils that control our garage doors had broken so they were replaced. I'd give them a B+.”

Review by
11/02/2016

“They replaced some springs. I'd give the overall experience an A. They were able to come out when I needed them.”

Review by
11/02/2016

“They replaced a broken spring and also the garage door opener. I'd give them a B overall.”

Review by
11/02/2016

“They fixed the garage door opener. They deserve an A+. I liked their responsiveness.”

Review by
11/02/2016

“They installed a garage opener. They get an A from me. He was a very nice young man.”

Review by
11/02/2016

“I wasn't here, but from what I heard from my husband, he was very satisfied with the service. The gentleman that came was very knowledgeable. We didn't have any complaints.”

Review by
11/02/2016

“It was making sure that the door went up and down much more smoothly than it had been. I'd give them an A overall. They were very good. Their expertise worked.”

Review by
11/02/2016

“They installed three garage door openers. I'd give them an A. I did have to call them back out to do some adjustments. They came right out, did what I needed, no questions, and no hassle.”

Review by
11/02/2016

“It  was good. They replaced a whole door. They're an A+ company. They were actually very good. I have no complaints at all with anything. I've recommended them to a couple of people.”

Review by
11/02/2016

“The door wasn't working. We got it fixed. I don't think they were able to fix all of it, but they were able to tell us what we needed to do to fix it. I'd give the experience an A.”

Review by
11/02/2016

“They were a good company. They replaced a door panel. The front panel was a double car garage door. They were very, very good. They were very polite and professional. They got it done quickly. I'm a builder, so I know how that stuff works. It was a very good experience. I'd give them an A+ on everything. I would recommend them, no question about it.”

Review by
11/02/2016

“They  adjusted the door, straightened up the screws on the door, and replaced the springs on both sides. I'd give them an A+. I would recommend them. While he was out here, he said if it continued to do what he was doing, it might need to be replaced. So I appreciate him not right away trying to charge me to fix more than what was needed.”

Review by
11/02/2016

“I had a garage door opener put in. Whoever put it in didn't put it in right. They came in and fixed everything that was wrong. I'd give it an A+. It was good. He knew exactly what he was talking about. He was able to tell me the issues I was having without me telling him. He could tell how it closed and opened. He didn't have everything that he needed. He went out, got it, and he came back. He installed it and it was good. He was punctual, explained what he was doing, what was wrong and fixed it. He told me how it should work. Everything was good.”

Review by
11/02/2016

“They installed a new garage door. Overall, the experience was C. Initially, I did not have issues with the service. Except a few months back, I kind of jammed my door. When I called the installer who did it before, he wasn't able to come out right away, which was fine. So I contacted another contractor and when they came out, they actually pointed out some areas of our installation that could actually improved on. Just knowing that I was a little bit surprised to hear all of those things.”

Review by
11/02/2016

“It was a positive experience until I needed an actual job, and then it took them two weeks to get back to me. I called and I talked to one of the managers or owners. I said, ‘Hey, I got an estimate and I asked if he could do the job and I haven't heard back and it's been two weeks.’ He said, ‘Oh! I'll have him get right back to you.’ He did. The work was done. We haven't had any problems with it. It was good work and they did come out here quickly to do the estimate. It was a weird lag between getting the estimate and getting the work done. I'd give the experience an A-. I would definitely recommend them.”

Review by
11/02/2016

“The  bottom panel of the door was broken; it was off the hinges. He replaced the bottom panel and reset the door. The first repair didn't do what we needed, so he came back out and redid the work. It works perfect. I'd give them an A+.”

Review by
11/02/2016

“It took him longer than I should have, but I guess that's to be expected when you work by yourself. He replaced the main spring over the door for my garage door. I'd give them a B. He was on time.”

Review by
11/02/2016

“The experience was good. I had no complaints.”

Review by
11/02/2016

“They're very good and I have no complaints.”

Review by
11/02/2016

“The work was great. They did some repairs.”

Review by
11/02/2016

“They were fine. I had no complaints.”

Review by
11/02/2016

“I had no complaints with the work.”

Review by
11/02/2016

“I didn't have any complaints.”

Review by
11/02/2016

“It was a positive experience.”

Review by
11/02/2016

“They came to fix my garage door. I had no complaints with the experience.”

Review by
11/02/2016

“I got the garage door overhaul. I'd rate them as an A. They were early.”

Review by
11/02/2016

“I'd give them an A overall. We had them put in an automatic garage door opener.”

Review by
11/02/2016

“They fixed the garage door. I'd give the experience an A.”

Review by
11/02/2016

“They fixed our garage door. I'd give them an A+ overall.”

Review by
11/02/2016

“I needed a new spring. I'd give the experience a B.”

Review by
11/02/2016

“It's fine. I had no problem.”

Review by
11/02/2016

“Everything was fine.”

Review by
11/19/2015

“I had a positive experience.”

Review by
11/19/2015

“He was just really nice, and he did a good job. He explained to me how to work the garage thing he put in after he came out to fix the garage door. The garage opener broke, and he fixed it pretty quickly. I'd rate them as an A.”

Review by
11/19/2015

“They did a good job, and it works. It’s pretty straightforward. It wasn't working properly because it was old, but they got it fixed pretty quickly. I'd give them an A grade.”

Review by
11/19/2015

“I had a door put up, and I’m satisfied with it. It was excellent work with no complaints—A.”

Review by
11/16/2015

“Nice guy. Came out quickly. Did a nice job. They repaired my garage door. It was good customer service. They get a B. They could have done some stuff better.”

Review by
11/16/2015

“I had a good experience. They just told me I needed a new garage lift thing, and they put the new motor on the ceiling the same day. That was good. The workers treated me professionally, so I’d give them an eight out of ten, at least.”

Review by
11/16/2015

“I had to have my spring replaced. He was very informative, nice, courteous, and polite. I sat there and watched him do it, and he explained to me what he was doing—it was very professional. I don't have any complaints. They're an A.”

Review by
11/16/2015

“I liked the interest that the technician showed. They made repairs to the automatic garage door opener, and everything was excellent. They were easy to contact, and he left me their phone number in case I had any other problems. It was great. I would grade them as an A.”

Review by
11/16/2015

“Horizon did some work for me in late summer. They came quickly for the repair, and the guy was very knowledgeable. He gave me some information on replacement doors for the future. I was just very happy to get someone out as quickly as I did. They get an A-.”

Review by
11/16/2015

“I just liked the person’s knowledge and the way they made the correct prediction, explained it, and made sure we were up and running. Everything was fine. I was OK with the cost because everything was taken care of the way it's supposed to be. They replaced the springs, and then they also made adjustments on the lowering and raising of the garage door. One reason I chose them was because they're nearby; we are about five or ten miles from each other. When I called, someone immediately picked up the phone—on a Saturday evening. They came out Sunday before noon. I'd give them an A+.”

Review by
11/16/2015

“They were pretty efficient with getting the job done. They got it done in one day. We'd had a break-in so it was very important to get my house secured. They replaced the whole door. The young man was very friendly. He was very good about explaining. What I did like about the customer service is I had to send a copy of the receipt/invoice. He was supposed to email it and for some reason I didn't get it to my insurance company. I was able to call him and he took care of it, so that helped out. I had just called the insurance company to confirm they received it. I called three or four companies and they were able to come out right away. I'd give them a B—not excellent, but I would say a B because my garage door's a little off. He said there was nothing he could do about that.”

Review by
11/16/2015

“They furnished a door for me, but I did the work. They did a little bit of service for me when he came out after I had the door up; they made some final adjustments for me. He was a very nice guy—I liked him. I bought the garage door opener from another vendor, but I bought the door from Horizon Garage Doors. I couldn't find anywhere else to get the door from unless I ordered it special, and it would have taken four weeks. I'd give them an A for their work.”

Review by
11/16/2015

“The guys started a little bit then charged me more and more. The price at the end was too much. They didn't give me any warning. These guys were very dishonest. They initially began—my garage door was not starting properly. I asked them what they had to do. They replaced two springs. I told him they need to put in the regular spring. He didn't put it in. He wanted to change the pulleys. I paid a very large sum of money. I would give them a B.”

Review by
11/16/2015

“They did some work for me, and it was a really good experience. They did great work, they were prompt and very helpful, and their prices were reasonable. They replaced my garage doors and the motor. They were very attentive, they explained everything, and they came on time. I chose them because I had dealt with them in the past, so I was just comfortable with them. I'd rate them as an A.”

Review by
11/16/2015

“They were on time and honest, and they had great pricing. They were doing garage door repairs for me. I’d had two other people come out and look at the door, and this company by far was the best with customer service, being knowledgeable, and everything else. These were huge, national companies, and they didn't know a darn thing next to this guy. They get an A for excellent.”

Review by
11/16/2015

“I had a positive experience.”

Review by
11/09/2015

“Everything's been fine, and everybody was punctual. They just repaired the door.”

Review by
11/09/2015

“They did a good job. The garage doors open really well, and everything's great.”

Review by
11/09/2015

“Everything was fine and satisfactory. We didn't have any problems.”

Review by
11/09/2015

“I had a positive experience.”

Review by
11/09/2015

“I had a positive experience.”

Review by
11/09/2015

“I think they did a decent job—all right. The guy just sort of did what he was supposed to do, which is what I was looking for. It was a replacement spring. I haven't had any issues since. I would probably recommend the company to family and friends. I just pulled out of my pocket the Horizon Services lip balm. So as far as marketing materials go, it's not a bad thing for someone to pull that out of their pocket with Horizon on it. I'd give them probably a B. Just understanding time sensitivity would earn them an A. The guy was a nice enough guy and he did decent work. But he showed up a little bit late when my wife was looking to go away somewhere and I was out of town. That was the only thing—being time sensitive.”

Review by
11/09/2015

“They were timely and did a very good job. The price was fair. They did a repair of a door itself, and I haven't had any issues or reasons to call them back. I'd absolutely recommend them, and I would give them an A rating.”

Review by
11/09/2015

“Horizon Garage Doors fixed the door. They fixed it on time, and I didn't have any issues with the guy because he did a good job. I would recommend the company to family and friends, and I’d grade them as an A.”

Review by
11/09/2015

“He was a very energetic, good guy. They did repairs on the garage door remote, and I never had any issues afterward. I would recommend the company to family and friends. They're an A company.”

Review by
11/09/2015

“Whatever he put in there is working very well, so he did a good job. What he put in there is top-of-the-line, and it should be for what I paid for it. It's working well. I would recommend the company.”

Review by
11/09/2015

“It was great. It was super cold out, but they stayed and kept working. He came and did a repair on a garage door that busted. There were record lows in temperature that night, but he stayed there and fixed it. It was an emergency call. I would recommend the company to family and friends. They're an A.”

Review by
11/09/2015

“Horizon Garage Doors did a wonderful job. They did repairs, and they even did a little bit of extra work, which put icing on the cake. I would definitely recommend them. They get an A.”

Review by
11/09/2015

“Without a doubt, I would definitely recommend Horizon Garage Doors. They’re an A+ company.”

Review by
11/06/2015

“They were quick and easy, and so far, the door is working great. I'd rate them as an A.”

Review by
11/06/2015

“Horizon Garage Doors did very well. They earned an A because I have no complaints.”

Review by
11/06/2015

“Horizon Garage Doors did work for me a while back. He found the problem that we had and recommended how I would be able to fix the rest of it for free. They're an A-level company.”

Review by
11/06/2015

“Horizon replaced the spring on the garage door. I had to pay for it but I didn't have any bad experience with them. I've sold the house. I'll say they're C, mediocre.”

Review by
11/06/2015

“It was a positive experience for me because of the interaction and the follow-through and because it felt that he was going to find a way to make it work, even if it wasn't his first choice. I’d give them an A.”

Review by
11/06/2015

“Eventually it was positive, but it took a minute to get there. I had some issues with them. They didn't really address my garage. The problem that I was having was my garage. He had to come back two or three times, and I had to make him do something the third visit because he was trying to say all this stuff, and I was like, 'This is crazy.' It was not a good experience, but eventually they fixed the problem. But it was a hassle to get to that point. I'd give them a C.”

Review by
11/06/2015

“It was very good. They had good customer service and came out when they said they would. They came out right away because the door went lopsided—the whole spring broke on it. It was close to the weekend, but they came right out and were able to fix it and get a part for it all. I'd give them an A—excellent.”

Review by
11/05/2015

“I had my garage door fixed several months ago, and I had no problems. The guy was friendly. He came and explained everything about how much it would cost to repair it. They had to replace the cords that come down to bring the doors up and down. He did the work, and I have no complaints. I’d give them an A.”

Review by
11/05/2015

“They fixed two garage doors for me a couple times. They're very good guys. They were wise, professional, and on time. It was good-quality work for a decent price. I have two warehouse units, and they’ve repaired that door for me twice. What makes it even better is that in both of those situations, it was an emergency, and they were able to make my needs fit their schedule and make it happen. I was very happy about that. I was in such a bad situation, and they were the only ones that could do it. That's how they got the job the first time, and the second time was a no-brainer since I’d already had experience. They get an A.”

Review by
11/05/2015

“Our garage door broke, and someone came out to repair it. I know my husband was happy with the service. The guy was nice and did a good job. I would say they're an A overall. We didn’t have any issues.”

Review by
11/05/2015

“Horizon came and repaired the door. They got out here real quick and were pretty friendly. The door was stuck open, so they came and made sure it got closed. They earned an A grade with their service.”

Review by
11/05/2015

“One of my springs was going bad, so they inspected everything and replaced some parts. The man seemed very knowledgeable and pleasant. There’s always room for improvement, but they did grade-A work.”

Review by
11/05/2015

“It's OK. It's good. Just one thing. Now it's making noise again. I don't know what's going on. The garage door, when I open and shut it, is making noises. This is after the service. Most is good but now it's making noisy. I would probably rate them C.”

Review by
11/05/2015

“He was very knowledgeable about the door, prompt as far as setting up a schedule, came on time, and installed it on time. I haven't had a problem with it. I had a garage door that had broken, so he replaced it with a new one. I’d rate them as an A.”

Review by
11/05/2015

“The second time was a positive experience. The first time was fine. We just had some trouble trying to actually get in contact with them a second time. It was a repair of the garage door and also a repair of a garage door opener. They get a B.”

Review by
11/05/2015

“We were unable to get our cars out of the garage, so I called Horizon Garage Doors. It was an emergency, so they came out promptly and got it done. The guy was very knowledgeable, and he did a fantastic job. I’d give them an A.”

Review by
11/05/2015

“They were pretty good. They were definitely on time and very attentive to the issue we were having. It was just a maintenance service. I'd say they were an A.”

Review by
11/05/2015

“They were able to come out the same day that we had a problem, which was very helpful. They just repaired a broken spring on a garage. I’d give them an A.”

Review by
11/05/2015

“Their timeliness was one of the things that made the experience positive for me, and the price was another. They replaced my garage door. They’re an A.”

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