Horizon Garage Doors
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Horizon Garage Doors has received 4.8 out of 5 stars based on 97 customer surveys conducted through GuildQuality.
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1st year as a Best Pick Call
"Our team of experienced, knowledgeable, and passionate professionals will work with you to get your garage door to operate smoothly and to complement your home. Our goal is to provide unsurpassed excellence in all garage door aspects. We strive for complete customer satisfaction from start to finish on every job."

Ben Moore | Owner
Company Information
Services Offered
Horizon Garage Doors sells, repairs and installs all garage doors, garage door openers, gates, and gate operators. The company also repairs broken springs, broken cables, and off-track garage doors and replaces damaged door sections. Horizon Garage Doors provides 24/7 emergency services.
Warranty
The company offers a two-year warranty on all products and services as well as a three-year warranty on new garage door installations. Horizon guarantees 100 percent customer satisfaction.
Company History
The company was started in 2008.
Distinctions
Horizon is an Amarr Authorized Dealer.
Employee Information
All technicians are employees of Horizon Garage Doors. The company does not hire subcontractors.
Additional Information
The company provides products by Amarr, Clopay, Wayne Dalton, C.H.I., Genie, LiftMaster, Chamberlain, Craftsman, and more.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
8775 Centre Park Drive
Columbia, MD 21045
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 6:00 pm
Licenses
MHIC #133224

Compiled Score:

Horizon Garage Doors has received 4.8 out of 5 stars based on 97 customer surveys conducted through GuildQuality.
5
86
4
8
3
1
2
0
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/09/2020

“The owner came out to meet with me, and I really appreciate everything he did for me.”

Review by
11/03/2020

No review comments provided

Review by
11/02/2020

“They met/exceeded my expectations in all areas. We were completely satisfied.”

Review by
11/02/2020

“I thought the sales guy was really good. The salesman, who turned out to be the installer, is excellent!”

Review by
11/02/2020

“They did an excellent job and I am very happy with the service.”

Review by
11/02/2020

“I would like to recognize the salesperson for exceptional service.”

Review by
11/02/2020

“My installer was fantastic.”

Review by
11/02/2020

“Horizon Garage Door provided me a maintained plan and a lot of options. They presented everything upfront and didn't pressure me into anything. They were very responsive.”

Review by
11/02/2020

“They are very friendly, timely, and fast workers!”

Review by
11/02/2020

“The installers and the sales contact were both exceptional! I know the salesperson and one of the installers whose name is Ben (I don't remember the other names) were very reliable and very helpful.”

Review by
11/02/2020

“They all did a great job.”

Review by
11/02/2020

“I would like to recognize everybody with Horizon Garage Door. From the person over the phone who quoted me, to the person who dispatched the work crew was professional and pleasant. I felt comfortable with them around. Sometimes with repair people, you feel like you need somebody else there with you. I had no issues, whatsoever. They were amazing.”

Review by
11/02/2020

“I would like to recognize one of the technicians. There was a white guy and a black guy (I don't remember their names), and the black guy was very good. He helped me with some problems and was really good. He was very good! The other guy was fine, he just didn't say much.”

Review by
11/02/2020

“Everything with Horizon Garage Door was fine.”

Review by
11/02/2020

“The customer service that has been provided was exceptional. If I needed any other services that they provided, I would use them.”

Review by
02/18/2020

“Ben was knowledgable, helpful, and the installation went great.”

Review by
02/17/2020

“I found the people who came out to install the doors to be extremely professional and very helpful in doing the work.”

Review by
02/12/2020

No review comments provided

Review by
02/06/2020

No review comments provided

Review by
02/06/2020

“They were very responsive to get the issue addressed and taken care of. A lightning bolt struck my garage and it messed up the garage door opener so my car was locked in the gage. Horizon was quick to come out and solve the problem.”

Review by
02/06/2020

“I have already written something on Yelp back in October. I cannot recall the names. I would like to recognize the gentleman who came out, I think he was the owner, he was exceptional. It was an emergency garage door repair. They came out immediately. It was within 20 minutes. He took care of the immediate problem and then looked it over and said, "This piece is about to go out and I am going to replace it for no charge".”

Review by
02/04/2020

“The company met my expectations with everything.”

Review by
02/04/2020

“I would like to recognize Ben for his exceptional service!”

Review by
02/03/2020

“I would like to recognize the two gentlemen that came out.”

Review by
11/25/2019

“I would like to recognize the salesperson, maybe Hector was his name. He was very good at his job.”

Review by
11/22/2019

No review comments provided

Review by
11/22/2019

“The gentleman—the owner president who came by and did the estimate—was responsive.”

Review by
11/22/2019

“They exceeded my expectations.”

Review by
12/05/2018

“The technician with Horizon Garage Door was highly professional and timely within the window frame. He explained exactly what was wrong and fixed it. He did a great job! I haven't had any other problems.”

Review by
12/05/2018

“Horizon Garage Door exceeded my expectations.”

Review by
12/05/2018

“Horizon Garage Door met all of my expectations.”

Review by
12/05/2018

“The gentleman who came was very good. I would give him five stars.”

Review by
12/05/2018

“I was most satisfied with their responsiveness.”

Review by
12/05/2018

“I was most satisfied with them setting up the wi-fi.”

Review by
12/05/2018

“They were professional.”

Review by
12/05/2018

No review comments provided

Review by
12/01/2018

“They are very professional and have excellent customer service. It was a wonderful experience.”

Review by
11/27/2018

“They were awesome and I would highly recommend them.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

“The customer service and the fact that they were able to get my situation fixed.”

Review by
11/27/2018

“They were just very good and we found them at the right time.”

Review by
11/27/2018

“I would like to recognize Ben for his exceptional service.”

Review by
11/27/2018

“I would like to recognize Ben for his exceptional service. He did a great job.”

Review by
11/27/2018

“I was satisfied because I called with a problem in the morning and they were already busy for the day. They decided to squeeze me in anyways. It was a very long job but I got an excellent installation. I believe the product will last me a very long time. It is on my list to write a review on them to give them my praise because he did not have to do it that day and they did a great job.”

Review by
11/27/2018

No review comments provided

Review by
02/21/2018

“It was positive.”

Review by
02/21/2018

“Everything was fine. Nothing stood out. I'd give them an A+.”

Review by
02/21/2018

“He showed up on time. He was courteous. I recall him suggesting some other things, but it wasn't anything that needed to be done right away, so I didn't feel like I was being gouged, and I definitely will use them again. That's not an issue. I'd give them an A. He even pointed out some issues with the way the original installers had replaced garage doors, where they made some mistakes, so I think he knows what he's doing—at least the technician they sent here did.”

Review by
02/21/2018

“It was good. I had a problem with my old garage door and when I called them, they said they would be an hour, which was awesome because I was not able to go to work that morning until I got somebody to come over and let me out. I was stuck in the garage, so I thought that was good. I would give them an A+. I had no complaints, and I'd highly recommend them.”

Review by
02/21/2018

“I liked their promptness, thoroughness, and the warranty associated with the work. I would grade them an A. I would highly recommend them.”

Review by
02/21/2018

“Horizon did a nice job, and they were very thorough in their follow up. I would give them an A.”

Review by
02/21/2018

“They were on time, punctual, and very efficient. I'd give Horizon Garage Door an A+.”

Review by
02/20/2018

“They were on time. They were efficient. They were affordable. I would grade Horizon an A+.”

Review by
02/20/2018

“I liked that they were nice; we talked. I would grade the overall experience with an A.”

Review by
02/20/2018

“I liked that their prices seemed fair. They were very responsive, very timely—did a good job. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I liked that they were informative. They had a good price. They had great customer service. I would grade the overall experience with an A+.”

Review by
02/20/2018

“It was fine. One of the strings on the thing came loose, but I put it back on; I don't know if it needs to be looked at. The experience with them was great. I didn't have any problems, until now. I was going to call them. I would grade the overall experience with an A+. They did a great job. I had no problems. They were very nice.”

Review by
02/20/2018

“They were great. I liked that I called after 6'clock on a week night, and they answered the phone—I was able to get an appointment the next day. The garage door was stuck; we couldn't open it at all. So, it was great that they were able to come out right away. I would grade the overall experience with an A+.”

Review by
02/20/2018

“Everything was great. They were perfect. I would recommend them to anyone.”

Review by
02/20/2018

“It was an emergency, and they came right away.”

Review by
02/20/2018

“They're good. They came out when I needed them to come out. They didn't overcharge me. I'd give them a B+.”

Review by
11/03/2016

“They replaced a broken door. I'd give them an A overall. I like their punctuality and knowledge.”

Review by
11/02/2016

“They fixed the garage door opener. They deserve an A+. I liked their responsiveness.”

Review by
11/02/2016

“They installed a garage opener. They get an A from me. He was a very nice young man.”

Review by
11/02/2016

“It  was great. He was good. I'd give them an A+ grade. He replaced a whole garage unit and the spring.”

Review by
11/02/2016

“The  experience was fine. They fixed the springs that were broken in my door. A+ for them. They were on time and their expertise was good.”

Review by
11/02/2016

“They replaced a part that connects the gear to the drive that lifts the door. I'd give them an A grade overall. I'd be very likely to recommend them.”

Review by
11/02/2016

“They replaced some springs. I'd give the overall experience an A. They were able to come out when I needed them.”

Review by
11/02/2016

“I wasn't here, but from what I heard from my husband, he was very satisfied with the service. The gentleman that came was very knowledgeable. We didn't have any complaints.”

Review by
11/02/2016

“It was making sure that the door went up and down much more smoothly than it had been. I'd give them an A overall. They were very good. Their expertise worked.”

Review by
11/02/2016

“They installed three garage door openers. I'd give them an A. I did have to call them back out to do some adjustments. They came right out, did what I needed, no questions, and no hassle.”

Review by
11/02/2016

“It  was good. They replaced a whole door. They're an A+ company. They were actually very good. I have no complaints at all with anything. I've recommended them to a couple of people.”

Review by
11/02/2016

“The door wasn't working. We got it fixed. I don't think they were able to fix all of it, but they were able to tell us what we needed to do to fix it. I'd give the experience an A.”

Review by
11/02/2016

“They were a good company. They replaced a door panel. The front panel was a double car garage door. They were very, very good. They were very polite and professional. They got it done quickly. I'm a builder, so I know how that stuff works. It was a very good experience. I'd give them an A+ on everything. I would recommend them, no question about it.”

Review by
11/02/2016

“They  adjusted the door, straightened up the screws on the door, and replaced the springs on both sides. I'd give them an A+. I would recommend them. While he was out here, he said if it continued to do what he was doing, it might need to be replaced. So I appreciate him not right away trying to charge me to fix more than what was needed.”

Review by
11/02/2016

“I had a garage door opener put in. Whoever put it in didn't put it in right. They came in and fixed everything that was wrong. I'd give it an A+. It was good. He knew exactly what he was talking about. He was able to tell me the issues I was having without me telling him. He could tell how it closed and opened. He didn't have everything that he needed. He went out, got it, and he came back. He installed it and it was good. He was punctual, explained what he was doing, what was wrong and fixed it. He told me how it should work. Everything was good.”

Review by
11/02/2016

“It was a positive experience until I needed an actual job, and then it took them two weeks to get back to me. I called and I talked to one of the managers or owners. I said, ‘Hey, I got an estimate and I asked if he could do the job and I haven't heard back and it's been two weeks.’ He said, ‘Oh! I'll have him get right back to you.’ He did. The work was done. We haven't had any problems with it. It was good work and they did come out here quickly to do the estimate. It was a weird lag between getting the estimate and getting the work done. I'd give the experience an A-. I would definitely recommend them.”

Review by
11/02/2016

“The  bottom panel of the door was broken; it was off the hinges. He replaced the bottom panel and reset the door. The first repair didn't do what we needed, so he came back out and redid the work. It works perfect. I'd give them an A+.”

Review by
11/02/2016

“The experience was good. I had no complaints.”

Review by
11/02/2016

“They're very good and I have no complaints.”

Review by
11/02/2016

“The work was great. They did some repairs.”

Review by
11/02/2016

“They were fine. I had no complaints.”

Review by
11/02/2016

“I had no complaints with the work.”

Review by
11/02/2016

“I didn't have any complaints.”

Review by
11/02/2016

“It was a positive experience.”

Review by
11/02/2016

“They came to fix my garage door. I had no complaints with the experience.”

Review by
11/02/2016

“I got the garage door overhaul. I'd rate them as an A. They were early.”

Review by
11/02/2016

“I'd give them an A overall. We had them put in an automatic garage door opener.”

Review by
11/02/2016

“They fixed the garage door. I'd give the experience an A.”

Review by
11/02/2016

“They fixed our garage door. I'd give them an A+ overall.”

Review by
11/02/2016

“It's fine. I had no problem.”

Review by
11/02/2016

“Everything was fine.”

Review by
11/02/2016

“I needed a new spring. I'd give the experience a B.”

Review by
11/02/2016

“It took him longer than I should have, but I guess that's to be expected when you work by yourself. He replaced the main spring over the door for my garage door. I'd give them a B. He was on time.”

Review by
11/02/2016

“We had no problems. The foils that control our garage doors had broken so they were replaced. I'd give them a B+.”

Review by
11/02/2016

“They replaced a broken spring and also the garage door opener. I'd give them a B overall.”

Review by
11/02/2016

“They installed a new garage door. Overall, the experience was C. Initially, I did not have issues with the service. Except a few months back, I kind of jammed my door. When I called the installer who did it before, he wasn't able to come out right away, which was fine. So I contacted another contractor and when they came out, they actually pointed out some areas of our installation that could actually improved on. Just knowing that I was a little bit surprised to hear all of those things.”

Review by
11/19/2015

“He was just really nice, and he did a good job. He explained to me how to work the garage thing he put in after he came out to fix the garage door. The garage opener broke, and he fixed it pretty quickly. I'd rate them as an A.”

Review by
11/19/2015

“I had a door put up, and I’m satisfied with it. It was excellent work with no complaints—A.”

Review by
11/19/2015

“They did a good job, and it works. It’s pretty straightforward. It wasn't working properly because it was old, but they got it fixed pretty quickly. I'd give them an A grade.”

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