Raynor Door Company
9th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Raynor Door Company has received 4.8 out of 5 stars based on 153 customer surveys.
5
136
4
12
3
4
2
1
1
0
9th year as a Best Pick Call
"We are here for the customer—the customer is not here for us. Our whole company revolves around the satisfaction of our customers. In fact, when we're hiring, we want our technicians to understand that this is not just a job, but a career, and they must adhere to the level of workmanship our clients demand."

John Bradley | President
Company Information
Services Offered
Raynor Door Company provides premium garage doors, garage door products, and service, including installation and 24/7 repair. The company also offers an array of gate operators, burglar and fire alarms, CCTV systems, and access controls. Raynor specializes in wood, steel, and aluminum garage doors that match the existing architecture of customers' homes and businesses. The company uses CAD software to create customized doors.
Warranty
Raynor honors all manufacturer warranties.
Company History
The third-generation family business has served Chicago for 71 years. The company is currently owned by John and Ralph Bradley.
Distinctions
Raynor Door Company is a member of the International Door Association as well as the Winnetka-Northfield, Lake Forrest/Lake Bluff, and Wilmette/Kenilworth Chambers of Commerce.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette

Compiled Score:

Raynor Door Company has received 4.8 out of 5 stars based on 153 customer surveys.
5
136
4
12
3
4
2
1
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/27/2017

“They are excellent and doing a nice job. They show up on time, they fix what needs to be fixed. They are nice people, and I'm thinking about installing new garage doors. And I will definitely go and look at their doors and talk to them about it. I've dealt with them for years, and it's always been a positive experience. I would grade them an A. I think they’re great, they are on time, and they are nice people. There is nothing bad I can say about them. I don't know how their prices compare to other people, but that's why I call them when I have a problem. I started using them when I was working on a previous house, and the architect recommended them. And we've used them ever since, I would recommend them.”

Review by
11/27/2017

“Nobody but Raynor touches our door, they are our family. They are the best and if we need anything, we go to Raynor Door immediately. I would grade them an A+. We have seen their workmen here in all types of weather, nothing daunts them, and they get you back in good health, you might say, quickly as possible. Their workmen are all grade A. I have already recommended them to two different business people who needed things like that. I said, ‘Don't go to anybody but Raynor, they are the best.’”

Review by
11/27/2017

“I would recommend them. The technician seemed credible and knowledgeable about this business, and he did a good job and didn't have any issues. I would grade them an A, I don't have any issue with them. I've had the garage covered so it's hard to say if it doesn't work or if the repairs work. It was scheduled, they showed up, it was a good experience. Again, as far as I can remember everything was good.”

Review by
11/27/2017

“I'm a contractor that hired them and have used them before—actually they are doing a door for me next month. They are really efficient, their pricing is pretty good, but more than that they follow up real well with everything. As a contractor I use them a lot. I would grade them an A. I would recommend them highly.”

Review by
11/27/2017

“They were very nice and did great work. They explained to me what the problem was with the garage door and what they were going to do to fix it and the cost. We have since moved to North Carolina so we can't use them again, but I would certainly recommend them. I would grade them an A+.”

Review by
11/27/2017

“They were very responsive, from the person that answers the phone, when I had a problem with scheduling, and then several different people came out and were courteous and professional. I would grade them an A+. They cleaned up after themselves, impressive.”

Review by
11/27/2017

“They are the ones I love, they are excellent. The repair person took the time to explain maintenance and what I can do in between visits. He didn't try to oversell me springs, he told me how nice everything was, he was super. I would grade them an A+.”

Review by
11/27/2017

“They've done work for me over a period of time, nothing real recent. They are always good, they show up when they say they are going to show up, and they fixed what needs to be fixed. I would grade them an A.”

Review by
11/27/2017

“They were polite. They were prompt, they did what they said they were going to do. I mean, I've used them before, and they've always been a good company. I'd give them an A-.”

Review by
11/27/2017

“They are excellent. I don't have any problems with them. I thought they were easy to work with. I have no complaints. I would most definitely recommend them.”

Review by
11/27/2017

“Everything's working fine. The technician was very efficient and all went well. I'd give them an A+. I don't remember there being a problem with punctuality.”

Review by
11/27/2017

“They did a good job and didn't leave a mess, and the garage doors have been working great since then. We'd have them again. I'd give it an A+.”

Review by
11/27/2017

“They did just fine, and they charged just fine. They were responsive, and they took care of what we needed to have done. It's a B+.”

Review by
11/27/2017

“They were very courteous. Well, there was a problem and they fixed it. I would grade them a B.”

Review by
11/27/2017

“They came and they fixed it and that was it. I would grade them an A. I would recommend them.”

Review by
11/27/2017

“They are punctual, on time, and they do a good job. I would grade them an A+.”

Review by
11/27/2017

“They were just helpful. They did a repair job. I would grade them a B+.”

Review by
11/27/2017

“Raynor did work here several years ago and it was fine, perfect.”

Review by
11/27/2017

“They're a good company.”

Review by
11/11/2017

“It was fine. They are just a good company.”

Review by
11/11/2017

“I had a positive experience with them.”

Review by
11/11/2017

“Absolutely, I had no complaints.”

Review by
11/11/2017

“I used them before—there was no problem. I would rate them an A.”

Review by
11/11/2017

“The work they did was good, their prices were a little bit high. I would grade them an A.”

Review by
11/11/2017

“I've always had a good experience. I've used them for 30 years. They're nice. They come when they say they will. I couldn't say anything bad about them. They deserve a good grade—A.”

Review by
11/11/2017

“I thought the quality of the work—I had a damaged garage door and they had to replace some of the panels, and the end of the day it turned out just perfect, better than it started. I have nothing but good things to say about Raynor. I would grade them an A+.”

Review by
11/09/2017

“They were quick to respond, they took care of the issue, and I thought they were reasonably priced and haven't had problems since. I would grade them an A. I would highly recommend them.”

Review by
11/09/2017

“They solved the problem. Everything was fine. It was great. I'd give them an A. They were fine. Everything was good. It wasn't a big job. They solved the problem.”

Review by
11/09/2017

“They were prompt, efficient, and relatively well priced. I would grade them an A.”

Review by
11/09/2017

“I just like their reputation. I would grade them an A.”

Review by
11/09/2017

“I liked that they’re locally operated and seem to really have good customer service. I would rate them an A across the board.”

Review by
11/09/2017

“I'm a designer, I work with a lot of contractors. And it was a good experience. I would grade them an A. I have to give them a call to come back.”

Review by
01/09/2017

“They were prompt and efficient. They gave me clear explanations of what work they were going to do, and they did it completely. I'd give them an A+.”

Review by
01/09/2017

“It's all good. I've actually got to call them back. Everything they did was very good. We have no complaints whatsoever.”

Review by
01/09/2017

“I  liked that they were able to put me in pretty quickly and came when they said they'd come. I'll give them an A+.”

Review by
01/09/2017

“They came soon after I called. They get an A from me.”

Review by
01/09/2017

“I liked their responsiveness. I'd give them an A.”

Review by
01/09/2017

“I liked their efficiency and their location. I'd give them top grades.”

Review by
01/09/2017

“Raynor did the garage door. I've used them for the last 25 years. We have no complaints.”

Review by
01/09/2017

“We  always used the same guy, and he was very good. The people who make the appointments are very good about sending the same guy when we ask for him. I'd give them an A+.”

Review by
01/09/2017

“I  liked it. We'd recommend them. They fixed our door, and it's perfect. They're nice. There was a little bit of a problem, but they fixed it so I have no complaints.”

Review by
01/09/2017

“It was a positive experience with Raynor.”

Review by
01/09/2017

“They repaired the garage door—no complaints.”

Review by
09/28/2015

“They did a great job.”

Review by
09/28/2015

“It was a good experience.”

Review by
09/28/2015

“It was very good. They put a new operator over at the garage, and there are no problems. They did what they said they were going to do, and they were in and out in a decent time.”

Review by
09/28/2015

“They replaced a broken part in my garage door. They found the problem quickly and got it resolved. They're local; they're in my neighborhood. I would give them an A.”

Review by
09/28/2015

“They were awesome. My sensors were old and rusted, so I needed new ones, and he gave me something to make the metal rollers quieter. They’re an A, for sure.”

Review by
09/28/2015

“They come here on time and then make everything happen smoothly, so basically I don't have to take care of anything. Our garage door came from them, and for any maintenance, I go with them, so it's not a problem.”

Review by
09/28/2015

“Raynor Door Company is the best. They installed a new gate operator for us at our primary residence, and they fixed our garage door on our rental unit. You can’t really ask for much more. Their customer service is excellent.”

Review by
09/28/2015

“They were great, and they did good work. I’d give them an A.”

Review by
09/28/2015

“I think they repaired it for me. I would say a B.”

Review by
09/28/2015

“They're on time, they're clean, and they fixed my garage door that wouldn't go up or down. There was a cable that broke. I've used them for years.”

Review by
09/28/2015

“They fixed our garage door opener. The serviceman was really friendly, and they did a great job. The company was a referral from our contractor.”

Review by
09/28/2015

“The door was not opening, and they fixed it. The door is opening again. They got there on time, and they repaired it in good time so that I wasn't held up for anything. Also, I didn't have to call them back again for some shoddy work. All of this made it a good experience.”

Review by
09/28/2015

“They modified an existing garage door. They're professional, they were timely, and they finished the work as promised. I've done business with them in the past, my family has done business with them in the past, and we know them from the area. I'd give them an A.”

Review by
09/28/2015

“Overall, they always took good care of us. John and Ralph were always good. I used to be the mailman over there. They always repaired my springs or whatever had to be done. The springs were done last time. I'd say they get an A grade from me.”

Review by
09/28/2015

“We did a new garage door opener I think maybe. It was great. They put a new garage door opener in and it was good. It was fine. B, there was an issue where they had to come back. They didn't have the right part for the opener so I do remember that. They had to come back twice for that.”

Review by
09/28/2015

“I think the technician did really well. They know what they're doing, and when we had some problems and needed a slight adjustment, they came right away. They're very good at their job. I heard about them through my builder—that's the company they recommended. I worked with a contractor. I say they’re an A-.”

Review by
09/28/2015

“They fixed the chain that went off. I liked that they came when they said they were going to come and they didn't make me buy a new garage door opener that I didn't need. So they gave me what I needed and not more than I needed. There were stickers about the company on my garage door that the previous owner used. An A is fine grade for them.”

Review by
09/28/2015

“Working with Raynor Door Company was a very positive experience. They replaced my damaged door. They helped me pick it out, and they did everything efficiently. They even set up a whole new garage door opener, and now we can open and close the door with our phones. Everything is automated, and it works great. They’re a great service.”

Review by
09/28/2015

“They fixed my spring on my garage door but I have to tell you the first time around they didn't complete the job so I was actually inconvenienced. They had to come back and redo the whole thing all over again. They were able to fix that for me. I've known about this company since I moved into my house, there's a sticker in the garage by the garage door in the house we moved into 19 years ago.”

Review by
09/28/2015

“I had a very good experience with them. They installed new garage doors for me, and actually all the work that they did was done very well. I haven't had to have them come back. They gave me an estimated time of installation, and they were on target with that. They did all the work right the first time. I was referred to them from a friend of mine. I would give them an A.”

Review by
09/28/2015

“We were very pleased, we would use them again, and we would recommend them. We had to have our motor replaced. They came when they said that they would, the job was well done, the technician explained everything to us, and we've been satisfied. The door is operating properly, so we have no complaints. We've used them before. I know they're local, and that was kind of a convenience for us. We had some small issues when my husband went in with our remote, but he was very pleased with how helpful they were. So, when we had more of a major problem, he immediately said we should contact them.”

Review by
09/28/2015

“They came over and fixed the door. A lot of parts had come loose on the door, so he got it fixed up for me. The door was stuck; the cable on the door had gotten stuck. I remember we tried to fix it that night and weren't able to fix it. I used them because they installed the door. I own the building that they installed the door at; it's an apartment building. If I need a door done, I call them. I'd give this company an A grade. If I needed help, I'd call them up.”

Review by
09/28/2015

“The door was damaged by the car. I asked them to help us to repair it. It was actually a pretty bad experience because I ended up having to have another company come over to repair it again. They got rid of something that was like rubber, and they threw it somewhere in my yard and then went away. So I had to have another company come over to repair it again. They were just here to repair and make sure I could close the door. I’d give them a C.”

Review by
09/28/2015

“I'm a Realtor, and I call them whenever we have an inspection regarding a garage door, and they're timely and efficient. They do exactly what needs to be done, and personally, I've had them do work at our home also. So I would say for the last 25 years I've called Raynor whenever I've had a problem with a garage door, and I've never been disappointed or I wouldn't still be calling them. I think the company was probably a reference from someone. We were living in Wilmette, and I needed a new garage door. I asked people there, and they said that this company was the best around and I could feel comfortable calling them, and I am. It's an A; they’re obviously an A.”

Review by
09/25/2015

“The experience was not great. One of the panels had some damage on it, and when they finally got around to fixing it, which took a while, the door didn’t close as well as it should, or as it did when they first installed it. It was a brand new door that they put in. As far as customer service, it just took forever. The follow up was terrible. I had to contact them a number of times, so after they came out and did this, I was just done with them. I’m going to go with another provider when I’ve got to get some work done it. I’d give them a C.”

Review by
09/25/2015

“They were super responsive; it was an emergency situation, and they came very, very quickly. They spent a lot of time making sure that every last thing was taken care of. The original problem was just one of many, so they went ahead and tested for other things. They were super polite, I think the response time was great, and they even picked up when I called them after hours and were able to respond. Basically, the part of the garage door that was attached to the ceiling of the garage fell off. It was hanging by one little bolt, so the whole thing was coming down. Whatever was wrong fell down, and those long metal poles fell inches from my car, so it was kind of an emergency situation. They were really responsive, they came really quickly, and they were great. I couldn't get anybody else to respond. I was so pleased. I'd definitely give them an A.”

Review by
09/25/2015

“They have knowledgeable staff, they only do the work that's needed and they're reliable, dependable. They show up on time, they get the work done and their prices are very competitive. They are garage door service company, they've done a number of different things including a number of repairs to my garage doors ranging from replacing the springs to one of the gears, it's a variety of different repairs over the years. When they're here they quote you a price, deliver on that price and they don't look to overcharge. In the most recent situations the man was able to replace an inexpensive part to have the door operating properly as opposed to trying to sell me a whole new system. This one is clear that they're an A.”

Review by
09/25/2015

“They were able to fix the problem with the garage door. They came out twice, and they were able to fix it. The first time we had to have them come out because we wanted another clicker for the garage. They were friendly and polite. They were the only garage company that could work on this type of door. They’re a grade-A company.”

Review by
09/25/2015

“They were neat, clean, honest, wonderful wonderful work. I'd highly recommend them. They did a lot of work for me because they did home and business. They fixed the garage doors. They buy my product so I buy theirs. It's quick. When you got a broken garage door you need it fixed, you can't wait.”

Review by
09/25/2015

“They were punctual, they were professional, and they did the job right. I had a new garage door installed. They were very polite. I had some experience with them many years ago, and they continue to be professional. They did a great job again.”

Review by
09/25/2015

“They were on time and on budget with the garage door, so that was good. We had a new garage door. They were recommended by a neighbor. I would say they’re an A.”

Review by
09/24/2015

“I'm very happy with it. They did a good job. They did one of the panels, and they changed one of the panels for the dog. When our house was built, they were the ones that installed the doors. An A grade works for them.”

Review by
09/24/2015

“He seemed to know what he was doing and he did it quickly. It was a repair. I'd give them a B+.”

Review by
09/24/2015

“They've been working for us for years. They just give good service. I would highly recommend them.”

Review by
09/24/2015

“They put the door in originally, and any time I had trouble with it, they came out. The doors have been out here nearly 60 years. We're the original owners of the house, and every time they came out, they did a great job. My husband knew the name, called them, and that's it. I'd give them an A.”

Review by
09/24/2015

“I guess they did a good job and they did it fairly quickly. My husband handled it, so I didn't deal with it that much. I know that he was happy with them and the door works now, which is always a good thing. Whatever they said they were going to charge they charged, which is always a plus. I think our neighbor used them and recommended them, so he decided to go with them. We've been here ten years, and for the last year, he would get out of the car and lift the door manually. I said, ‘You know, you could probably get this fixed,’ and he finally did after I nagged him enough. I guess I'd give them an A grade.”

Review by
09/24/2015

“I liked the person that gave me the estimate, but I wasn’t thrilled with the installation. They had to come back more than once. They put in something that was so low that when I walked out the door, I almost hit my head. Then, there was no way to get the back garage door down. I have two garage doors, and I had a difficult time getting the second door down because there was no way to reach the handle, so I had to call them back again for that. Now the back door is not an automatic door. We had used them before, and we were happy with the previous work. I’d give them a C.”

Review by
09/24/2015

“They were very good on the design part up front. I wasn't there for the actual install but I could've used a little more communication on the actual day of installation. They installed two garage doors. I work at a lot of new construction jobs so I always see them working there. I'd probably give them a B, B+ for customer service. I'd give them a B.”

Review by
08/01/2014

“I would say it was more neutral. The guy fixed it and then a couple months later there was still a problem and they had to come back. He hadn't fixed it properly. They fixed it the second time they came out. I think it was a broken spring they repaired. I don't know how I heard about them, they've been in the community forever, I think I just know the name. I'd only give it a neutral. I'd give them a B, B-.”

Review by
08/01/2014

“Raynor replaced two of the door closers in our building, and the door works. The customer service was good. I haven’t had to call them back for anything. There's one of their stickers in our garage, so I think they must've installed the original doors, the closers, or both. I'd recommend them because they did a good job. They're not inexpensive, though. I would grade them as an A.”

Review by
08/01/2014

“We moved to a house where the springs for the garage door were really bad, and the garage just stopped opening. I’d say it was positive, but I felt that the technician underestimated the amount of time he was going to be here; therefore, the charge was ridiculous. we kind of pushed back on it, and some of the money was recouped, I guess, because they said we didn't have to pay for all of it. The guy just worked very, very slow. I think the customer service was fine. They got someone out right away. I would recommend them. I'd give them an A-.”

Review by
08/01/2014

“I haven't finished my stuff yet. Last time they came, they installed a garage door opener thing, which it's a terrible one and they haven't come back. They told me they need to come back with something else and they have never showed back up. It's been a month and a half, two months now. They've been great before. This is the only time I've had problems. I've used them before, but I had a positive experience with them in the past. When I bought the house, that's when they had the garage service with, so I just got the number from there. I'd tell someone they're a good company. I'd give them a B.”

Review by
08/01/2014

“They installed three garage doors. All the tracks, the molding, and everything were replaced because I had a casualty that destroyed all the doors and mechanisms. The owner of the company came out personally to do all the measuring, got everything ordered, and took care of all the insurance claim stuff, too. It went very nicely. I chose them because they were the people who had installed the doors and the systems originally, and they have been servicing us for just minor things for many years. They’ve earned an A+.”

Review by
08/01/2014

“They took off an old, worn-out door, adjusted the rails, and gave me a new spring and a brand-new door. They had a good selection for a good price, they were very responsive, and their sales guy was knowledgeable. I got delivered what they promised. There was an issue where the door was banging, or something was knocking as the door was coming to the end of its rail. I made one phone call, and they sent one guy out, so it's been fixed since. I would tell a friend or neighbor to definitely use them. They get an A-.”

Review by
08/01/2014

“They installed the door. It's an old house and an old garage, so we needed a kind of oversized door, which was what we ordered. The salesman was very responsive. They did everything they said they'd do. The only thing that took a little while was the installation. My husband had to do quite a bit of carpentry and prep work for the installation. That was the only thing that we would maybe have liked to have changed, but otherwise, we were very, very happy with them. It's worked great since, and two of our neighbors have asked us who put the door in and if we're happy about it. In general, Raynor has a good reputation. This is the third house that we've done major, major renovations on, and to be honest, most of the time you don't get what you think you're going to get. You usually get a really great sales guy, but you never see that guy or that quality of a guy again. In this case, we happy all the way around—with both the salesman and the people who showed up. We liked the office people and the follow-up, too. I'd give them an A. I would normally have given them the A+, but we had to move a lot of things, and it wasn't quite as easy as they said it was going to be. It was a few hours of rebuilding the frame and stuff, and it was not like they offered it as something you could pay extra for.”

Review by
08/01/2014

“They installed a new garage door opener, and they were great. I liked their response time. We've been dealing with them for years. They're just very responsive, and their customer service is very good. I’ve never had to call them back for any issues. I would recommend them highly, and I'd give them an A+.”

Review by
08/01/2014

“They did some work on the house I used to own. I liked everything they did. They were very professional, they arrived on time, they did the job within a reasonable amount of time, and they cleaned up after themselves, so it's all good stuff. I would recommend them in a heartbeat, and I'd give them an A+.”

Review by
08/01/2014

“Raynor Door Company did a great job, and I would highly recommend them. They installed our garage doors, and they actually showed me how to change the battery in the remote control so they don’t have to come back for that service call. The workers were very efficient, timely, and friendly.”

Review by
08/01/2014

“I had a damaged garage door, and Raynor was able to repair it and make it look like nothing had ever happened, which was exactly what I wanted. They were very good and very efficient. I heard about them through the builder who built my house; he’d used them to install the doors. I'd refer them, and I would give them an A.”

Review by
08/01/2014

“Raynor Door Company is the best. They came and fixed my solid wood garage doors. They have good people working for them. They’re honest, straightforward, and courteous. They do the job right the first time, and nobody’s got to come back—they do really good work, and they’re really good people. I’d give them an A+.”

Review by
08/01/2014

“They repaired a garage door for us. They were efficient and got the job done. It was a friendly service person. I haven't had to call them back with any issues. I would recommend them, and I would give them an A+. I thought they were very good.”

Review by
08/01/2014

“They came out for the garage door opener. I live in a condo, and they’re who our condo association uses. The customer service was good. Raynor Door is a good company. I haven't had any issues or had to call them back. I'd give them an A+ because they really did well.”

Review by
08/01/2014

“They do garage doors. They've done work for me for 50 or 60 years. When we have a problem, they come out. The price is competitive, and I like their product—it works. Maybe my architect chose them in the beginning. They're excellent—A+. I have no complaints.”

Review by
08/01/2014

“My garage door is still working very well. I got a new control, and everything is fine. I am a new owner, so I think it's supposed to work for a while. I'm glad they sent someone to me, and I didn't have to drive anyplace. I didn't have any problems, so I'd say they’re excellent.”

Review by
08/01/2014

“They did the garage door, but it was not the door itself; it was the mechanism. I like everything about them. We've had them for decades, and their phone number's right on the door. On the weekdays, they're easy to get ahold of. I would give them an A+ rating.”

Review by
08/01/2014

“They repaired the door. They came out on time, they did it, and it works. Everything was great. I didn’t have any issues. I'd give them an A-.”

Review by
08/01/2014

“When they replaced my garage door, the guy was really nice and did a good job. I’d grade Raynor Door as an A+.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: