Chicago Metro Garage Doors
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Chicago Metro Garage Doors has received 4.9 out of 5 stars based on 185 customer surveys.
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4th year as a Best Pick Call
"At Chicago Metro Garage Doors, we're very high on customer service, so we work hard to ensure that our customers will have the best experience. Everything we do comes down to quality work and good customer service—that's what makes our customers happy."

Joe Levi | Owner
Company Information
Services Offered
Chicago Metro Garage Doors installs and services garage doors and garage door openers for residential customers. The company also replaces torsion and extension springs, cables, rollers, tracks, and weather strips.
Warranty
Chicago Metro Garage Doors offers a ninety-day warranty on labor and a two-year warranty on new parts.
Company History
The local company is family owned and operated.
Employee Information
Chicago Metro Garage Doors employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
The company services all garage door brands, including LiftMaster, Craftsman, Genie, Wayne Dalton, Chamberlain, Stanley, and Marantec.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Chicago Metro Garage Doors has received 4.9 out of 5 stars based on 185 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/20/2017

“We did have a new spring put in. They seemed to know what the problem was, they were able to give me the information on how much to fix it, and they were able to fix the problem and the garage door works. I'd give them an A. I would be extremely likely to recommend them.”

Review by
10/20/2017

“I liked their expertise. They're very quick, came out right away to get it done. Knew what they were doing. It was a repair. I'd go A+, it was good.”

Review by
10/20/2017

“Came in really quick, got the job done, cleaned up after themselves, and everything was fine. It was a repair. I'd give them an A.”

Review by
10/20/2017

“The technician was very customer friendly, very courteous. He had to replace everything that was already there. It was an A+.”

Review by
10/18/2017

“It was taken care of quickly and professionally. They installed a new garage door. I'd give them an A.”

Review by
10/18/2017

“They did a good job. He did a nice job. He was reliable. I had a broken spring. I'd say an A.”

Review by
10/18/2017

“Everything was OK. They did everything right. I'd rate them an A+. I would recommend them.”

Review by
10/18/2017

“Chicago Metro Garage Doors did everything perfect. They did what I asked, on time, and with no problems. They put garage door openers in for me. They did very good, A.”

Review by
10/18/2017

“They were on time and very efficient, and I think the price was pretty good too. It was repair of a garage door, it was two springs that broke and some other work they had to do too. I'd give them an A+.”

Review by
10/18/2017

“It was fine. They did a good job. I was happy with the man who did it. It was a repair— actually, they replaced it. I would say A+. I was very satisfied. I would recommend this company.”

Review by
10/18/2017

“They changed the controller outside of my garage. They were great. Well, I didn't have a battery, and the guy had one in the car so I was kind of glad he had one. Other than that, the guy was fine and he was quick too. I'd give them an A+. The guy was here on time and quick. He came the same day.”

Review by
10/18/2017

“A little bit expensive, too. I was in a morning rush, I was taking out my car, and the garage door was stuck. I called a few numbers and this company was one, and they came right away as promised. I'd give them an A-. It was just one experience I had with them.”

Review by
10/18/2017

“I wasn't really the one that dealt with them, my husband dealt with them. They came when they said they would. They did what they needed to do. It was reasonable or what we expected in terms of price. So, no complaints. It wasn't a replacement of the door, but they needed to replace the operating mechanism because it was old and there had not been any electricity to the garage for we don't know how long. When we bought this house, there had been some kind of short circuit or something so we had to rewire the electricity to the garage and then we found the mechanism, the door opener, didn't work. So the door itself was fine, but the door opener was not. And they were good about, they gave some advice about how often to have it serviced and what kind of issues were likely to be and that kind of stuff, so that was helpful. We'll give them an A.”

Review by
10/18/2017

“They were fine. I needed a new spring put in the garage door. They came in the same day we called them, they fixed it, no muss, no fuss, it was fine. I would give them an A. I'm not an expert on garage springs, but everything seems fine. I seem to remember they gave a window and they showed up within the window. He cleaned up all the, he took the broken parts and got rid of them and cleaned up after himself. He seemed to get the job done pretty quickly, and as far as I can tell, well.”

Review by
10/18/2017

“They did a repair on a door; I had a broken spring. I'd give them an A.”

Review by
10/18/2017

“I had a positive experience.”

Review by
09/19/2016

“They replaced my garage door.”

Review by
09/19/2016

“One time the track was off, the garage door was off the track and the other two times it was dented. The garage door, so they had to replace the panel. Just the professionalism of the technicians that they sent on both occasions. They were knowledgeable and they kept me informed of what was going on. The last experience was a B. The first technician that was supposed to come out here, he didn't show up, so they had to send another one. The original technician didn't show, but they sent someone else who was fabulous.”

Review by
09/19/2016

“They've come out twice now for different things, and they've been excellent, but I have like this huge smacking sound when the door goes down since they fixed it. I'm not home a lot, so the kids will sign off on it or whatnot, so there's still something wrong. I'm just not sure what it is. I'm only renting here, and the owner doesn't really care. I didn't bring it up because I am constantly traveling, and it's like the kids are kind of running the house. Regardless, I thought they were definitely A+. They were like out here quick. They were good to work with. I don't know if the owner knew them previously or whatnot, but I would use them on my own house.”

Review by
09/19/2016

“It was in early May of this year. He bent my door. It's busted. Well the spring broke on it. The springs on each side that release it. One of them broke, so he had to replace the spring. It's not an easy job. The guy showed up at like 8:3 at night and he told me he was going to be there at like 7 o'clock and I said, 'Why don't you figure out what you got to do and then come back tomorrow?' and he said he wanted to do it then and I said, 'Dude. I got to go to bed. I have work in the morning.' So I couldn't watch him. I left my credit card down there for one of my kids to pay him when he got done and I went out there the next morning to go to work and I saw he bent the corner of the garage to get the spring off. Because I had taken off a spring myself like that and it's not easy to get off, so if I'd seen him do it, not at all. Somebody could have come by and kicked it, I don't know. It was crap. I don't think that fellow was getting fooled when I called the company to get my old garage door and somehow I got your delta off track. Or whatever they're called. I'm still trying to figure out how I'm going to fix it. Because it doesn't close now. He bent it and then the guard is coming loose, so now the sensor- if it comes down the sensor will stop it like two inches and the door won't close all the way, so I guess it was not a positive experience. I'll say it again: these guys they came out, they work 11, 12 hours all day driving all over the city in traffic and I don't know who's making them do this or why they're doing that. Why they're working 12 hours a day. Why they're working at 8 o'clock at night. I could see this guy was dead tired. And I said, 'Just come back tomorrow.' It's not a worse case scenario. It's just a C. I'm satisfied the door goes up and down, so I don't want to make a big deal about it. Like I say, it's not the guy. It wasn't the guy. It was the company or supervisor or manager or the owner or the operator. Who ever's running this outfit, sending these guys 12 hours a day, but I see it all the time. Amp does it and these guys show up at- I tell them I can't be there until 5:3. They say, 'We'll figure 6 or 6:3' and they do the same thing. The guy for the washing machine shows up at 8:15. And he looks like he's dead tired. He tells me where he's been and it's ridiculous. There are people out there everywhere looking for jobs and they got these other guys working 12 hours a day. What's the point? These guys tell me they work on Saturdays, too. I told you what happened and what do you think? I was a teacher. I never gave anybody an F unless they didn't show up. He showed up. And he made the door work. The door work, so I was ahead of where I was because it was a big problem. He was a nice guy. He was very cooperative. That's why I don't want it to come back to him that he dented the door to get the spring out. He did clean up. He didn't know how to pull that spring out without muscling it around a corner. It's just aluminum. He bent it. I would not recommend them to anybody.”

Review by
09/19/2016

“The logic board went out because they used an LED bulb in the motor, so he changed that out. But that's not why we called them out. He changed the cables because he said they were old. The spring broke. I think my husband just wasn't used to the sound of the new cables, and the guy came back out to take a look at them and make sure everything was OK. And they did that for free, so that was a nice follow-up that they did. I think it's an A+.”

Review by
09/19/2016

“They just fixed my garage door. The springs were loose. The guy was honest, but the first guy wasn't. The first couple of guys that came out tried to upsell me and weren't honest at all, and so I dismissed them. Then this guy came out and was honest and got it straightened out, and he said, ‘Your springs aren't really this bad.’ He straightened some other things out for me and left. He did what he said he was going to. I'd give them an A.”

Review by
09/19/2016

“I've had one or two garage door repairs in the past year. It was good work. I remember it around April or May. It was just changing the springs on it. They were just changing some springs. Overall, it was pretty good. They were pretty fast. The guy came over and made the repair, so I was happy with the service. I would say they’re an A.”

Review by
09/19/2016

“Their technician was great. Our garage door was like completely off track, and it happened to be that the last company that was there put the wrong part in—it wasn't compatible with how heavy our door was—so the guy went and got a new one. I'd give them an A.”

Review by
09/19/2016

“I talked to the gentleman that came out and fixed the door. The spring or something broke. It was very nice. It was just a spring. Nothing stood out about the work. It was a busy day, because that was like the move-in day. I'd give them an A.”

Review by
09/19/2016

“Those are the people that fixed my garage door. I don't know what they fixed. The spring broke or something like that. It wouldn't open or close. They came over and fixed it the same day. I enjoyed their responsiveness. I'd give them an A-.”

Review by
09/19/2016

“They fixed the garage door. It wasn't working at all, and their technician came out and got it working and adjusted a couple of things, and now it works. I'd grade them an A. They came right away, and they fixed it. I'd recommend them.”

Review by
09/19/2016

“It was a new home. We just wanted help changing the combination key pad, and we had three separate doors, so we needed the remote to work for three separate doors. I just liked that they stayed until they got their job done. It seemed somewhat complicated, but he persisted and made me hopeful and got it done. I'd give them an A.”

Review by
09/19/2016

“My garage door was 3 years old, and it was time for a new one. They had good manners. They were friendly, and as far as putting up the door, they did a good job. There was one little issue that popped up, and they resolved it pretty quickly. I'd give them an A.”

Review by
09/19/2016

“They had to fix the garage door. It was kind of cracked in one place, and the lightning had hit the electrical part of it, so he fixed it. And it's been working. I'd say they’re an A. They came right away. I thought they were really good and, in today's world, that's not happening so much.”

Review by
09/19/2016

“They were great. A spring broke. They were prompt. They were honest, and I thought they were reasonable. They didn't try to sell me something I didn't need. I'd give them an A. I would definitely recommend them.”

Review by
09/19/2016

“The technician was good. He was smart. The wire broke. I'd give them an A. I have recommended them.”

Review by
09/19/2016

“It was an excellent job—no complaints. I am very, very likely to recommend them for garage door repair.”

Review by
09/19/2016

“It was excellent work. I have no complaints, and I am 1 percent likely to recommend them for garage door repair.”

Review by
09/19/2016

“It was just a repair. They were fast, quick, and speedy, and they had a friendly service. I'd give them an A+.”

Review by
09/19/2016

“They were replacing a spring. They were quick to come out and able to fix the problem on the spot. I'd say they get an A.”

Review by
09/16/2016

“Everything was fine. The bill seems a little pricey. That's all. Other than the price, I would say I had no complaints.”

Review by
09/16/2016

“I did have a guy come out and fix my garage door a while back. It was back in March. I'd give them an A+. Everything was good.”

Review by
09/16/2016

“Everything was good. They came in, got out quickly, and did a good job. I'd give them an A+. I would recommend them.”

Review by
09/16/2016

“I had some work done back in March. It was good; excellent. I have no complaints.”

Review by
09/16/2016

“We've got a garage door that works just fine. The work was done back in late March. Everything is fine. The gentleman that came out did a nice job. I have no complaints, none whatsoever.”

Review by
09/16/2016

“It was fine work. It was a positive experience. I'd give them an A. I had no issues at all. I'll probably end up using them again, so I'd say I'd be likely to recommend them.”

Review by
09/16/2016

“What made it the fact that it wasn't repaired and I was charged for it. It didn't work. It wasn't apparently an experienced installer and he couldn't find the code for my garage door and I guess he was referring to his cellphone for instructions and apparently that didn't help because it went up and then it came down a couple of times. And he said, 'It's all fixed.' And he took off and he gave me the bill and I paid it. Gave them a check and the next morning I go out and guess what? It's not working, so when I tried to contact them all I got was a voicemail: 'We can't be reached at this number. Try this number. Try that number. Can't be reached at this number. You're going to have to try this.' And to this I just put a stop payment on the check. I'd give them a D. I didn't really have any customer service. When their check didn't clear lo and behold I got a call. And they wanted to know why I had put a stop payment on the check. So I explained it to them and there was a lot of silence and he apologized and said it was not one of his regular crew, that it was a temporary fellow that he had hired or used for that day and apparently he wasn't as adept at fixing garage doors or openers as he thought he was and that was the end of it.”

Review by
09/16/2016

“They were excellent.”

Review by
09/16/2016

“I'd give them an A+.”

Review by
09/16/2016

“I'd give them an A.”

Review by
09/16/2016

“I'd give them an A.”

Review by
09/16/2016

“It was a positive job. I'd give them a B.”

Review by
09/16/2016

“It was a fine job. I'd give them an A+.”

Review by
09/16/2016

“It was good work. I'd give them an A+.”

Review by
09/16/2016

“I had a satisfactory experience with them.”

Review by
09/16/2016

“It was back in late March. I'd give the work an A+. I would recommend them.”

Review by
09/16/2016

“That was a long time ago. I'd probably give it a B. They replaced a spring.”

Review by
09/16/2016

“The garage door is working fine. I have no complaints with the work done.”

Review by
09/16/2016

“I'd give them a B. Customer service was pretty good. No issues.”

Review by
09/16/2016

“It was back in April. It was an A. They did a very good job.”

Review by
09/16/2016

“That was like 6 months ago. I guess I'd give them an A.”

Review by
08/17/2015

“It was a while ago, but it was fine. The guy did a nice job.”

Review by
08/17/2015

“I liked their quick response. They fixed our garage door. They get an A from me.”

Review by
08/17/2015

“Chicago Metro Garage Doors was fine. My experience was good. I'd give them the highest grade.”

Review by
08/17/2015

“It was fine. I had a positive experience with Chicago Metro Garage Doors.”

Review by
08/17/2015

“They did pretty good work. It was all positive.”

Review by
08/17/2015

“So far, I don't have any complaints. They came and they installed it. The garage door is still working. It was quick and easy. I believe one of the springs was broken. Some friends of mine recommended them. The only thing I didn't like was the price. I talked with the company, and the price they gave me was different from what it was when I signed for it. They wanted to charge me $70 more. It was a snowy day, it was a bad day, and when they came, they sent someone not from the company. They sent somebody else because they were so busy. There was a second part of the company, but nobody told me about the difference in the price. I had to call them and took it up with them, and they said it was because it was a second person. I didn't understand what they meant. Why did they send someone else to do the job and charge me more? I had to pay for it. I spoke with them, and they said they could not do anything about it because they sent a second person. I had a bad experience with the price part. But my garage door is still going up and down. The work was excellent.”

Review by
08/17/2015

“We had them over twice, and I had a positive experience both times. They came very fast after I called them, and they seemed to have everything they needed to fix it. Both times, it was a half hour, and everything was done. We haven't had any issues with what they've done since then, so that's all I could ask for. We have two garage doors. First, our spring broke on one, and then it broke on the other. They did the same thing for the two different doors. I’d call them an A-rated company.”

Review by
08/17/2015

“We replaced the springs on our garage door not that long ago. They got here quickly, which is pretty important when your garage door doesn't open or go up and down and your cars are inside. Their speed is good, and the guy was very courteous. They replaced the spring and the motor to pull my garage door up and down. I'd give them an A.”

Review by
08/17/2015

“Chicago Metro Garage Doors was fantastic. I called them, they were there in less than an hour, and they did the work right on the spot. It was absolutely fantastic. The door caught while it was opening, and it was off track and angled wrong. There were wires that pull it up that you could see were loose. They definitely deserve an A+.”

Review by
08/17/2015

“Chicago Metro Garage Doors is very good. They put in a new garage door for us. They did a nice job installing the carriage. They were clean and easy to deal with, and it was a very positive experience. They came on time, they installed it, and they followed up. It was all very good—nothing complicated. I imagine we would give them an A; we were very happy with them.”

Review by
08/17/2015

“They responded to my request very promptly, and they did quality work, so the price was reasonable. Overall, it was good. There were some problems with the tracks of the garage door. It was deformed, so they replaced one of the tracks for me and also replaced a broken hang cable. I don't remember where I found them; it has been a while. I would say they deserve an A for their excellent work.”

Review by
08/17/2015

“It was fine. I liked that they came out quickly and fixed what needed to be done, not a thousand other things. He pointed out what rollers needed to be replaced and which ones didn't. There were rollers on the side that were old, and they replaced those. The door wasn't going back up. I think the main chain broke, so they put in a new cord that loops around. I'll say an A suits them.”

Review by
08/17/2015

“It was good. I thought the guy that came out was very professional. They were able to accommodate us. We needed a fast response, and they were able to do it. I thought the finished product was very good, and he explained things very well. They put in a new door opener. We had a company we were using before then, but they couldn't accommodate us fast enough, so we tried Chicago Metro Garage Doors. They get an A from me.”

Review by
08/17/2015

“Chicago Metro Garage Doors is a good company. The person was very knowledgeable and explained everything he had to do to fix the garage door. It had come unhinged, and he was able to replace the hinges, get it back up, and replace the springs to make it more efficient. I'd give them an A.”

Review by
08/17/2015

“They fixed our garage door. From what I understand, they showed up and did a good job. We were happy with the work. My wife said they were nice guys, so I don't have any complaints. They replaced the springs for the door. I think they get an A; my wife liked them.”

Review by
08/17/2015

“The guy from Chicago Metro Garage Doors was great. He did an excellent job, and he had a great personality. He went right to work and put in a new electric door opener. I had the side rails, but he changed that and put in one that winds the door up. I would give them an A. They’re experts.”

Review by
08/17/2015

“It was a good experience. They were prompt, and the service professional who came out was very courteous and efficient. They repaired the springs on our garage door. One had broken and fallen off that morning. I'd give them an A.”

Review by
08/17/2015

“The work was four or five months ago. They came out fast after we called, and they got the work done in a relatively fast time, as well. I needed my garage doors adjusted because they had become too heavy to lift. They did A-grade work.”

Review by
08/17/2015

“Everything's working fine, so I'd say it was good. I liked that they came out the same day, that they fixed what needed to be fixed, and that it stayed fixed. They replaced some springs on the garage door. I'd say they get an A.”

Review by
08/17/2015

“The people from Chicago Metro Garage Doors were fine. They were on time, and they got the job done right. They replaced the spring on the door. I found them because they were recommended by a friend. I would give them an A.”

Review by
08/17/2015

“Everything was fine. I liked their quick response, and the price was right. They redid the garage door. It had a sealed spring system in it, and they put in a standard spring system. I'd give them an A across the board.”

Review by
08/17/2015

“The service from Chicago Metro Garage Doors was good. It was fast. They were informative and very polite. My door was broken and looked ugly, and they fixed it. I’d grade them as an A.”

Review by
08/17/2015

“Everything's fine. They came out on time, and the technician did the work right. We had no problems. The garage door wasn't going up and down, and he fixed it. I'd give them an A.”

Review by
08/17/2015

“They did a super job for us. I’d definitely give them an A. He was very considerate, he helped with a couple of minor things, and it was a pleasure to work with him.”

Review by
08/17/2015

“He did very complete work when he was here, and he did a nice job cleaning everything up. I was very happy with the product and the service. They put a new garage door in. They earned an A.”

Review by
08/17/2015

“They were quick to get there. I liked that. They fixed a spring. I'd call it A-grade work.”

Review by
08/17/2015

“They were fast, they did the job, and they fixed the door quickly. They replaced a spring. I'd give them an A.”

Review by
08/17/2015

“They came out at the time they said they were going to. The spring was bad on the door. It broke, so they gave me a new spring. Their work deserves an A.”

Review by
08/13/2015

“Everything was fine. They ended up replacing the whole motor, and they did a great job. I'd give them an A.”

Review by
08/13/2015

“It was broken spring work. I know there was one issue of something, but for the most part, it was fine. The way it was aligned was weird after the fact, but it's been working well. I'd go with a B. They're good.”

Review by
08/13/2015

“They did a garage door repair for me last year. As far as I know, everything was fine—I don't remember anything negative. They came when they said they would. I’ll give them an A.”

Review by
08/13/2015

“It was great. They replaced the garage door. I'd grade them as an A.”

Review by
09/04/2014

“They were pretty quick, and they were kind of flexible as to when they could do stuff, so that was important. They had to replace a spring on my garage. They’re an A+.”

Review by
09/04/2014

“They were on time and they completed the work that was completed. The springs were broken. Everything is still good. I'd give them an A.”

Review by
09/04/2014

“It was fine, and I had no problems. The guy was decent. He did adjustments to the garage door, and I would give the company an A grade.”

Review by
09/04/2014

“They came on short notice, they came on time, and I was satisfied with the work that they did. One of the cables broke. I picked them because they were local. I would give them an A-. I would give them a regular A if they were outstanding or above and beyond the regular call of duty. I just thought they did a really good job.”

Review by
09/04/2014

“They responded right away. The gentleman that came out to fix it actually pointed out a couple of things and gave me the option to do it or not, and I took that option. He was not pushy at all. He said I could do this now and it might last for a few more years, so we could get it done later, but it was no pressure at all. I'd give them an A.”

Review by
09/04/2014

“They were good. They showed up and explained exactly what was wrong and exactly what they were going to do to fix it. It was kind of neat, actually. The motor had ground down or something, because I guess when I was pressing it, it wasn't moving, and it was grinding the gear. So, it wasn't catching anymore. They're an A+. They were good.”

Review by
09/04/2014

“I thought that they were very friendly and very helpful. They gave us some options and were very flexible on the overall cost so we were very, very pleased. We put in a new door opener and a couple of remotes. They kind of repaired or replaced the motor for us the same day that we called. They took care of that and then handled a couple of other issues with our remote operations. I’d had problems with one of the remotes and got that fixed. I was very, very pleased. I'd give them an A+.”

Review by
09/04/2014

“He pretty much explained everything he did. He brought me out to the garage and showed me what he was going to do. He did a lot of recommendations. I’m kind of by myself so it was a good experience for him to explain everything in detail. The spring that pulls up the garage door cracked in half so then he showed me all the different, 3 different types of springs that you use and then he recommended the one to use. Then he showed me about the rollers, how they have plastic heads and to change them out to a harder plastic, so it was stuff like that. I'd give them an A.”

Review by
09/03/2014

“The guy showed up on time and fixed the door and there was one other thing that he recommended that we decided to go with like a bar at the bottom of the door that he put in. Everything went fine. The garage door broke on a Saturday and one of the contributing factors was he was available to come out that same day. That was a big deal because our garage door was dead in the water and he was able to come out that same day. That was one of the reasons we chose them. I'd give them an A.”

Review by
09/03/2014

“They were actually pretty quick. The spring had snapped on the garage door and later on, we found out that the garage opener was actually broken as well. After that happened, they changed the springs and the garage opener, as well as the wheels for the door pretty quickly. This happened basically within an hour or two, which in our experience usually takes like three or four hours. My dad had contacted them, but I'd probably give them an A+.”

Review by
09/03/2014

“It was just a tune-up of the garage door. The mechanism on the garage door was kind of off so it was kind of reassuring to have them say it really was OK. As my husband said, ‘At least he didn’t come and try to sell us something and say you really need a whole new mechanism.’ That was very positive. We were completely satisfied. I'd give them an A.”

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