“Customer service needs better communication. There is a lack of responsiveness to emails. Worker vaped on front lawn. Too expensive: The cost could potentially be justified with better customer service. Told my tree had to be cut a little but was cut down low. 1) I was confused with another client when trying to be scheduled after deposit 2) I was switched between "handlers" when trying to be scheduled 3) I waited for weeks for photos/ payment link for the job after completed. Eventually I got the photos and received a payment link. I asked via email for them to confirm the amount owed and one of the receptionists called instead of sending and said :"thought it would be better if I called". After our call in the morning when I mentioned I would call back as soon as I got settled with my infant, I received a second call from Phyllis the same morning to collect payment. She was able to provide the information needed (the amount) for the invoice/payment link. I was in constant contact with Jamison via email/ phone and wanting to get the account paid after receiving proof of work (photos) which I received right before they reached out and asked for payment. I felt treated like I wasn't trying to pay them when I'd been trying to pay them for weeks. Then after they were paid, I received a blanketed "sorry for the confusion email" and nothing since. 4) I also requested a follow-up on an issue one of the workers identified while working on the property. I asked multiple times as I was still waiting on Photos from the job and I still haven't received a response on that issue from Kyle. 5) Not a huge issue as the work seemed efficient but one of the workers was vaping on my front lawn. As I have children, I did not feel it was appropriate 6) I was quoted less prices but I went with Jamison because at the time I believed in their quality after the reviews I read and interaction I had when I spoke with Jamison years ago 7) Lost most of our tree in front of home”
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“The work was done quickly and efficiently. The area was cleaned up meticulously at the end. I cannot recommend Jamison enough.”
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“Follow up work was needed immediately after completion. The actual hardscaping was done in August and they did not come out and finish it until November.”
“Explain step by step more detail about project”
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“I used Jamison Home Services to conduct a basement proofing project. I was pleased with their professionalism, responsiveness, and their quality of work.”
“Their customer service goes above and beyond. I never have to question what's going on. They keep me informed. They are all exceptional. They are a good company and I would recommend them to anyone.”
“The service was very professional, and the technician was of high quality.”
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“Your man was very helpful and very professional”
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“Friendly , knowledgeable, neet”
“Efficient, knowledgeable and well-mannered. Basement work was done beautifully in one day, and all debris was removed, leaving the area spotless.”
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“Their follow-up attention to detail and professionalism”
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“Denny is the best! Super helpful about listening to what I needed and the guys did a great job! I highly recommend them!”
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“Very professional from making the appointments to the staff that came to our house.”
“Their work is very professional and they were able to address our issue very quickly and for a fair price.”
“The finished job looks perfect 6 months later”
“They were great, fast, and professional. I will look to them again when it's time for a chimney cleaning.”
“Recommended to me by my neighbor, and I was very pleased with their work on my chimney.”
“They were all around excellent from customer service to quality of work to clean up”
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“They were very professional and you could tell they were highly skilled experienced in their field.”
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“Jamison Home Services did a great job. They were very thorough and easy to work with. I'm very pleased with the work.”
“They were very efficient and clean.”
“I think they are professional. I didn't have any problems with them.”
“Jamison Home Services was thorough and knowledgeable. The employees they send out are very knowledgeable and courteous.”
“Jamison Home Services was responsive and professional and was in range price-wise.”
“Jamison Home Services was quick, fast, and a good price.”
“They are professional and know what they are doing.”
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“I had Jamison Home Services do the annual inspection of my fireplace and chimney. Their technician was professional, personable, and thorough. He explained what he was doing at each step and took pictures of everything for my benefit. I can highly recommend this company based on my experience.”
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