BQ Basement Systems
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

BQ Basement Systems has received 4.6 out of 5 stars based on 46 customer surveys.
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6th year as a Best Pick Call
"BQ Basement Systems has been stabilizing and lifting sinking foundations for over 20 years. We perform thorough assessments before providing engineered solutions that come with lifetime transferable warranties. BQ's foundation repair division includes the resources of structural and geotechnical engineers."

Brian Quinn | Owner
Company Information
Services Offered
BQ Basement Systems' foundation repair division stabilizes and lifts sinking and settling foundations, bowing walls, tilting chimneys, and sagging floors.
Warranty
The company provides written lifetime transferable warranties.
Company History
Brian Quinn established BQ in 1997 and continues to manage the company.
Distinctions
BQ is a local authorized dealer for Basement Systems, Inc. and Supportworks, Inc.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug testing. The company states that employees are trained and properly equipped.
Additional Information
BQ installs push piers, helical piers, carbon fiber strips, PowerBrace systems, GeoLock wall anchors, SmartJack support systems, and PolyLevel products.
Licenses
PA006745
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

BQ Basement Systems has received 4.6 out of 5 stars based on 46 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2018

“We've had a seam in the middle of our living room that they've come out to fix three times, and every time it looks good until they leave and then it's back again, but the rest of the house looks good that they did the carpeting in. I like that they're local. They were all very friendly. They're good, and they get a B. I think I would recommend them.”

Review by
03/13/2018

“So far, so good. The walls of the barn are not soaking wet anymore. They just put the sheets up on the walls, and put a drain thing on the bottom. I would give them a B, overall. I don't think they've ever done a barn before, so I can't say that they knew exactly what they were doing. We're going to have to wait until the spring to find out.”

Review by
03/13/2018

“They were quick, honest, and got it done and the warranty part of it. I have a bigger issue than a normal one so that's why I went with them right away. They stabilized my foundation and temporarily stabilized some other damage done to the property. I would give them an A.”

Review by
03/13/2018

“They did good work and it was fairly quick. They added poles to lift the back of my house up. They did foundation repair. I would give the overall experience an A+. I haven't had any problems with it since I got it done. I would definitely recommend them.”

Review by
03/13/2018

“They were just good in all ways. They were fine. They did some work on our foundation. I would give them an A overall. The quality of work and the customer service were fantastic.”

Review by
03/13/2018

“The overall experience was good. They did what they said they'd come out and do. I would give them a B.”

Review by
03/13/2018

“They put some gutters up for me. They were just very good, clean. I'd give them a B. They were good.”

Review by
03/13/2018

“They underpinned the wall and part of my foundation. They did a lot of extra work. I appreciated that. I would give them an A overall.”

Review by
03/06/2018

“They did hardwood flooring work for me. There was no problem, so that made it positive. I would grade the overall experience with a B.”

Review by
03/05/2018

“They're very professional and quick. They got done things exactly how they said they would and there was no messing around. They did a sump pump and some drainage in the basement. They're probably an A.”

Review by
03/05/2018

“I'm very happy with BQ and I tell other people to use them. I'm the real estate agent and I hired them for that. It was foundation repair. I would give them an A+.”

Review by
03/05/2018

“They were very thorough with everything that they said they were going to do, very clear instructions, and shared with us everything that was going to happen through the whole process. We had a leak in our basement and they came in and put a new sump pump in and put the drainage system in. I would give them an A+.”

Review by
03/05/2018

“They did everything they said and they finished ahead of schedule. I've been happy with the job ever since. They even accommodated on one of the issues. I dug a hole and I wanted it somewhere else and they accommodated me and dug a new hole. They put a French drain in my basement and they also moved some support columns. I would give them an A+.”

Review by
03/05/2018

“They did a good job. They basically did what they said they would do, and we haven't had any problems since then. They seemed thorough and professional and it solved the problem. It wasn't cheap, but it was complicated to do. I don't think it could have been a lot cheaper. They did basement repair work. So basically, they had to come in and put in a French drain in an existing space that had already been converted and conditioned. It was fitted out for use. They had to come in and cut open the walls and fix a bunch of water problems that we were having. They had to excavate all around the perimeter and put in French drains— sloped French drains leading to a sump. To do that they had to cut open the bottom part of existing sheetrock walls and cut those off and put them back. I would recommend them. They did a great job. I would give them an A. They really didn't do anything I wasn't happy with. I wouldn't give them an A+ because there were a couple of minor things that I would've done differently and obviously I'm not factoring in costs. They're people who have to make a living. It would have been nice if it were cheaper, but I don't think they were expensive.”

Review by
03/05/2018

“They did the work efficiently. They cleaned up after themselves. It was a fair price. We're very satisfied with the work they did. They did a basement raft and they did some structural repairs, with regards some cawks and beams. They did do leveling. They put in some beams and some jacks and repaired the issue. Overall, I would give them an A. I'd be extremely likely to recommend them.”

Review by
02/13/2017

“They did some work on my basement—foundation repair. They successfully repaired my foundation. They did an exceptional job of cleaning up their work area when the work was completed. I'd give them an A.”

Review by
02/01/2017

“It was a good experience throughout except that at the end we had found out the permits were pulled for the basement, but they were never any inspections done, so I had to call our township for code enforcement construction and then they were supposed to handle it with Brian and I had never heard anything about it, so I had reached out to Brian a number of times trying to find out the status of that to make sure we're good with everything with the town and the permits, so I'm still waiting on that. It was foundation work. I'll say negative at this point. Initially they were pretty responsive. One of the guys that worked for him, I believe his name was Kevin was very helpful throughout. He wasn't able to do the extent of work we needed to have done, but he was the one who initially came out to inspect or to look at our basement, so he was good and then the work was done rather quickly, which was good. There was some damage to our siding that was done at the time. I'd give them a C.”

Review by
02/01/2017

“They solved a problem that we had been having for a while and they were pretty quick with it and things just went smoothly. There were no problems. The workers were courteous and efficient and all that good stuff. It was a year ago. It seemed like it was a pretty good experience all around. I'd give them an A.”

Review by
01/23/2017

“I wouldn't recommend them. They did some remediation work in the basement. It wasn't really waterproofing. It was moisture prevention and they had to do some supporting the floor joints. They didn't do the job properly. I'd give them a D-. You call them and then they forget that you called and forget that they're supposed to schedule appointments and not very good.”

Review by
01/23/2017

“They did a good job. That was at Gallon Avenue. They did a good job. I was involved in that. They were good. They did basically a shoring up of a wall that was falling. They did very well. I'd give them a B.”

Review by
01/10/2017

“They were prompt and did the job. Jack system. I'd give them an A.”

Review by
01/10/2017

“No problems.”

Review by
01/10/2017

“They did a complete basement—they went around the edge, put the stone in and a new pump and all that stuff. I would say A.”

Review by
01/10/2017

“They did a sump pump. Waterproofing: sump pump, dehumidifiers. They also did these stands that help the support the foundation. They were just very efficient. The sales process was very good and I really liked the people that did that. They were very straightforward about the scheduling, the team arrived when they should, they did the work quickly, and all the financing was good as well. All very efficient. It's an A+.”

Review by
01/10/2017

“I did not have a good experience with them. I believe that the salesman did not have the engineering knowledge in order to do my job. There was hand waving. 'Don't worry about it.' 'We'll take care of that later' and I brought him back even a second time and he's, 'Oh yeah, yeah.' And then when they left the job was not done properly and the guys were still here. I took videos. I took pictures. Emailed and the salesman said, 'Oh. He misunderstood. He thought that was going to be included.' They missed deporting some of the house. They replaced- they reported the main beam and they missed doing one, so the end of the beam was not supported and started sagging down, so he's like shoulder shrugging like, 'Well. I thought that was going to be part of the job.' Clearly what he wrote and what he quoted it was not, so I have no recourse. What they did what they promised according to the contract, but it wasn't well thought through and engineered to meet my needs. The main beam that runs through the center of the house- I have an old farmhouse built in 1853- and the old wooden beams that were supporting it were starting to shrink and the house was starting to settle. It needed to be re-supported, so they dug down into the ground and put cement footers and then put metal supports and re-supported it. Management did not respond to emails or discussions and I had to go out of the country and I was not happy here so, even if they had responded, I could not have met them here and I just now- I do not have the confidence. The quality of work and the experience while they were doing it was good, but the salesman was not. My gut feeling is giving them a C. The work that they did was good, but the planning of the job, the engineer- there should have been an engineer- I should have had a structural engineer look at this and come up with something. I relied on the salesman and he wasn't up to the job and he should have admitted his- he was anxious to make the sale I guess. I don't know. He should have backed off and said, 'Let me bring somebody else in' and maybe he should have suggested a structural engineer. The objective to stabilize the house was not met. The work that they did was good for what they did, but they did not meet the objective. The manager like seven months later did get in contact with me because one of their affiliates- I have several properties. One of their affiliates was trying to get my business and I said, 'I am not doing business with you.' They're a franchise. And then this woman goes on tattletales and calls them up here and I'm overseas and I say, 'Oh now you respond' and so he wrote me so long email I haven't read. So maybe they would have made it right. I don't know. I just feel bad about saying something bad about somebody's business.”

Review by
01/10/2017

“I had no problem with them at all. They're good. They installed a basement, support columns for my main beam in the bottom of the house. We'll give them an A. I haven't had to call them back to need them for their customer service, so that's an unknown. I think I would recommend them.”

Review by
01/10/2017

“We had a very positive experience. They were very efficient. They got the job done right away and it's excellent quality. They did an encapsulation of our crawlspace under the house. I'd give them an A+. No complaints.”

Review by
03/02/2016

“I have a concrete slab. I have a pool barn that's 48 feet wide and 50 feet long. It was undermined. They came in and put insulation underneath it to secure it. They did a wonderful job. They did an excellent job.”

Review by
03/02/2016

“They were very helpful. They were very informative, and they did good work. They shored up a foundation wall that was having problems. I'd recommend them. They deserve a B+.”

Review by
03/02/2016

“They're reliable. They fixed our foundation. The customer service was very good. I did have to call them back, they came. I've already recommended them. They deserve an A+.”

Review by
03/02/2016

“They did exactly what they said they were going to do. The guy was very forthright and honest. He gave us a solid recommendation about what we needed to do and what we didn't need to do. His work turned out wonderfully. Around our pool deck, the slabs had sunk or moved so he had to get them all even for me. It looks great today. I'd recommend them highly. I'd give them an A+.”

Review by
03/02/2016

“Well, they were very professional and very polite and they did good work. I had a floor in the kitchen that was sinking and then they put in a dehumidifier in my basement. Only around the posts that were holding up the floor, they had to put concrete. If a friend or neighbor asked about the company I would tell them to get them. They deserve an A+.”

Review by
03/02/2016

“They were excellent. The sales rep was really good, explained everything in detail to where even a layman can understand it. He was fully accessible. When I had to call him and ask him a few more questions, he was fully accessible so I understood all aspects of exactly what they were doing. When the service guys came out and did the work, I also asked them questions and they explained to me in detail exactly what they were doing, showed me the work, showed me what was done. They then sent out someone afterward to check on something that I inquired about. They made a change in what they did to make it work a little easier for us. They were good. I can't complain. I shopped about three or four places, and their system's unique to all the other places. It's different from what the other guys were asking and their price was reasonable compared to the other people. So far I haven't heard the sump pump work once, which must mean it's working good. We had water leaking in the basement. We've had a leak in the basement for years, it just trickles. All of a sudden one day, it all broke loose. What we found out was that the block underneath the house, somehow water got underneath and washed away a lot of the dirt. We had someone come out and replace the block and put more concrete in but that just kind of made a conduit to the point where when we took the paneling off the laundry room wall, you could see a crack of about five feet. The foundation has a crack in it. It's not uncommon. They sealed the crack, and then they started putting up the system they used. It's less aggressive meaning that they’re not digging up your lawn. It's worked inside. The area they dug out stays in the bedrock area of the house. That way you're not having to clean out sump pump lines and everything else. Their system is unique compared to the other systems. A question I had with them about eight months later, they actually came out, looked at my concern, took care of it right on the spot, and while they were here they tested the sump pump just to make sure it was working while they were here. Because the money, they were anywhere between 2,000 to 7,000. Some guys wanted to dig up the outside of the house. One guy wanted to seal the wall. I'm like, yikes. When you have an inch of water in your basement, you're running the shopvac and you can't keep up with it, something's got to be done and these guys were an option and they were a good option. Somebody may have mentioned them to me that checked them out, so I gave them a shot to see what they can do and their system was a lot less aggressive than the work they were doing around the house. It's a lot easier to work on. Everything's done internally. They deserve an A+. The main thing my concern is for a contractor is communication. If they don't explain what they're doing, they don't do me any good because I don't want to guess what they're doing. I like to know what's going on. A+, they're communication was there. When I called them because I saw a little issue months later, they were quick. They came out two days later. The guy came right out, took care of the issue, so A+ on how they worked with us. The price was workable, really workable. So I go A+ on that.”

Review by
03/02/2016

“It was on a house that we were setting up for sale. Well, they came in, they were fast as far as response to come and take a look at what we needed to be done, and came up with a plan that was decent and when we approved it, they installed what was needed within, I guess it was one day. I guess it was two days long, but it was much faster than I thought it would be. I got the house sold. What it is the house was built in the 1920's and because one corner of the foundation wall, which was no cinderblock or anything, stone had slowly collapsed a little bit and we needed to get some weight of the house off of it and to raise it back up a little bit and that's what they did. They put in I guess it was four of these jacks and a couple of large timbers across the floor joists and jacked it up a little bit and that's all it needed. It could have been a much more expensive repair if we didn't go that route. If a friend or neighbor asked about them, I would say get them out, have them look at your problem and they'll probably come up with a very good solution for it. I'd say an A.”

Review by
03/02/2016

“They gave me suggestions to get water out of my basement and didn't try to sell me things that I didn't need or were more expensive. They actually came back because I wasn't completely satisfied with it at first, and came back and fixed it. They lifted the slab. It was sinking into the ground so they used the filler to raise it up and stop the water from going into my basement. The first time it wasn't raised quite high enough, they raised it a little bit more the second time they came out and it's been perfect. I haven't been getting any water in my basement. They saved me thousands of dollars in concrete. I'd give them an A.”

Review by
03/02/2016

“They did some concrete repair work for me. They came out, did the work for me, and fixed the problem which was a concrete settlement. They came in on a project that we had and leveled some settled concrete that had occurred over the years. It took one day. It looks great today. I don't have any problem with it so far. They did it for him in October, so we haven't gotten through the winter for a post-winter inspection but we'll see how it looks. It was a pool deck area, so when we open up the pool deck we'll inspect it and see if it worked out OK. I'd give them an A+. I didn't have any problem with the work at all.”

Review by
03/02/2016

“They were very straight to the point. They came and were on time, got to the quote, and it was simple and easy. That's what we liked about them. Their product was more importantly the simplest to use. They drilled holes and we had a slab in a house that was falling in. They drilled some holes and pumped foam into it and laid the level and they left. It was the simplest job I've ever seen. They're actually great. It was internal. It was inside the house in my laundry room/bathroom area. I'd give them an A+.”

Review by
03/02/2016

“It was pretty good. They came out to do the job, and that was it. No screwing around. The customer service was pretty good. They leveled my concrete slab around my pool. The actual work time was a couple hours. Their cleanup was average. I'd probably friends give them a call. I'd give them a B. They'd have gotten an A if they'd been able to match the patches on the concrete to the color of my concrete. I have brown concrete and they patched it with grey concrete.”

Review by
03/02/2016

“They were very timely when they made an appointment with you I trusted they were on time. The two fellas that came out to lift the slab in the garage area of my residential home did an excellent job. They did it rapidly and they did it to my satisfaction, which is a pretty high degree of satisfaction. There have been problems since they left. I'd give them an A.”

Review by
03/02/2016

“They were quick, efficient, and very polite. They did a foundation repair. They installed piers into my foundation. They had to dig into the front of the house and redo a section of my front patio. I was looking for foundation repair companies. I'd give them a B because I had a little minor issue with the concrete repair work. It was fine but it wasn't perfect.”

Review by
01/19/2016

“They were very personable, it was good. They actually found a different problem that was going on and they fixed that too so I appreciated it. It was waterproofing that turned into foundation repair. I found out about them from my mom and she is actually a local real estate agent. I know she recommends them to other people and she uses them on her home as well. I would grade them an A.”

Review by
01/19/2016

“Well everything got taken care of that I needed taken care of couldn't ask for anything more. It was foundation repair and installation of a new sump pump. I have a tendency to go with companies if I can if they are local. I'm pretty sure they were in my area, and I think I pick two companies. And I liked the way I was spoken to and taken care of with this company. I would recommend them. I would grade them an A.”

Review by
01/19/2016

“They do exactly what they say they are going to do, and they stand behind what they do. The did sealing in my penetration in my foundation walls for water. I was doing computer searches for people that could take care of waterproofing a basement. I just called them, I'm not sure if there were reviews. I had tried four different companies and they were my fifth try and they worked. I would grade them an A+”

Review by
01/19/2016

“My experience was not at all positive. When I spent almost $5000 last year because they do foundation repairs, and I'm spending now $13000 because they didn't do it right. I called them for a foundation repair. We realized that it was a lot of rotted wood under there and it was termite damage. It wasn't just termite damage that happened in year, it was there when they did it. I didn't know that, because I wasn't in the crawl space. So they put jacks in on rotted wood, and beams, and joists, and now I'm spending $13000 to have it all done. So I didn't have a positive experience, in fact, I'm really upset about it.”

Review by
01/19/2016

“They were efficient and answered questions easily. I thought it was a good company, it was a foundation repair in a crawlspace. I would grade them an A, they were good.”

Review by
01/19/2016

“they were easy to communicate with, the work was good. I don't have any complaints. It was foundation repair, they had a procedure that I was interested in, that a lot of others didn't. I would recommend them. I would grade them an A.”

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