Advanced Foundation Repair
8th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Advanced Foundation Repair has received 4.4 out of 5 stars based on 224 customer surveys.
5
139
4
51
3
25
2
7
1
2
8th year as a Best Pick Call
"We are dedicated to meeting our customers' needs by maintaining an exemplary level of customer service and providing superior products at the lowest possible cost."

Frederick S. Marshall | CEO
Company Information
Services Offered
Advanced Foundation Repair offers slab foundation repair, pier and beam foundation repair, drainage improvements, chemical injections, and root barrier installation.
Warranty
Advanced offers a lifetime transferable warranty backed by the Texas Foundation Warranty Trust, which currently has assets of over $1,200,000.
Company History
The company's history dates back to 1897, when the Meeks family of Central Texas began constructing and moving buildings. Today, Advanced remains a family-owned business.
Distinctions
The company employs several National Foundation Repair Association (NFRA) Certified Foundation Repair Specialists. Advanced is a member of the NFRA, and owner Fred Marshall is a former NFRA president and treasurer.
Additional Information
Advanced Foundation Repair holds ten patents in the industry.
Areas Served
Allen, Carrollton, Colleyville, Coppell, Dallas, Euless, Flower Mound, Frisco, Grapevine, Highland Village, Irving, Keller, Lake Dallas, Lewisville, McKinney, North Richland Hills, Plano, Richardson, Southlake, The Colony
Address
5601 W Jefferson Boulevard
Dallas, TX 75211
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Advanced Foundation Repair has received 4.4 out of 5 stars based on 224 customer surveys.
5
139
4
51
3
25
2
7
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/04/2019

No review comments provided

Review by
09/29/2019

No review comments provided

Review by
08/23/2019

“I think their technical knowledge was very impressive.”

Review by
08/19/2019

No review comments provided

Review by
08/17/2019

No review comments provided

Review by
08/15/2019

“All the rest of it met or exceeded expectations. They just didn't go far enough.”

Review by
08/14/2019

No review comments provided

Review by
08/13/2019

“They did what I wanted, on time, and for the stated price. No surprises. Great folks. Got them from Neil Sperry”

Review by
08/13/2019

“Eric Vineyard”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

No review comments provided

Review by
08/06/2019

“The crack in the foundation disappeared. They did a good job of cleaning up after the job was done.”

Review by
08/06/2019

“Nathan was a good salesman.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/05/2019

“Sales to Project workers, all did a great job.”

Review by
08/05/2019

No review comments provided

Review by
08/03/2019

“They met my expectations.”

Review by
08/03/2019

“The technician that came to do the estimate and research was knowledge and professional.”

Review by
08/03/2019

“Putting the dirt and everything back around the front of the house like they were suppose to and where it belonged.”

Review by
08/03/2019

“The timeliness and quality met all of my expectations.”

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

“The salesperson was really nice.”

Review by
08/03/2019

“I don't think I need to add anything to the rating.”

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

No review comments provided

Review by
08/02/2019

“They were very responsive to my requests for information even when they had sent it several times before.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“Our foreperson was incredible. I forget his name though.”

Review by
08/01/2019

“Carina Sosa”

Review by
08/01/2019

“I disliked that when they pulled out my shrubs and re-planted them they all died.”

Review by
06/26/2018

“I was satisfied with their timeliness and cost.”

Review by
06/26/2018

No review comments provided

Review by
06/26/2018

“Everyone on the crew was amazing. They were in and out in one day. They were all hardworking and focused on the job.”

Review by
06/25/2018

“According to their report, our house is level now. I am assuming that everything was done correctly. We had to companies give us bids, the other companies price was a lot, lot higher. Advanced price was? a lot lower.”

Review by
06/25/2018

“Again, I was satisfied with the work that we agreed upon. I do not feel they fell short of my expectations, or that they exceeded my expectations.”

Review by
06/25/2018

“They met all of them!”

Review by
06/25/2018

No review comments provided

Review by
06/25/2018

“They came, did the work, and left. It was what it should be.”

Review by
06/25/2018

“I feel they exceeded my expectations by completing the work in a timely manner.”

Review by
06/25/2018

No review comments provided

Review by
06/25/2018

No review comments provided

Review by
06/22/2018

No review comments provided

Review by
06/22/2018

“The importance put on quality and backing your work is a huge selling point for me.”

Review by
06/21/2018

“Used before so knew did good work and backed it up”

Review by
06/21/2018

No review comments provided

Review by
06/21/2018

No review comments provided

Review by
06/21/2018

“I would like to recognize the crew chief. He was very good and knowledgeable.”

Review by
06/21/2018

No review comments provided

Review by
06/21/2018

No review comments provided

Review by
06/21/2018

No review comments provided

Review by
06/21/2018

No review comments provided

Review by
05/19/2017

“Everything was pretty good. The only thing I think is negative is communication. I'd give them an A.”

Review by
05/19/2017

“Their knowledge is really good. I'd give them an A, overall. They were an hour late.”

Review by
05/19/2017

“They were just professional, hardworking. I'd give the overall experience an A.”

Review by
05/19/2017

“Nothing stood out about their work or service. I would rate them as an A.”

Review by
05/19/2017

“I liked the way they came on time. They were prompt. I think they even finished ahead of schedule. Overall experience, I would say at least an A. I have to see. They haven't done it. They have not finished the entire project yet because the builder is now working on the house. There are couple of concerns that I have that I want to mention, which is why I gave an A. One is they did not do a good job with the flower beds. They dug up the wrong location and they really made a mess with the flower beds. Customer service was good. Because they did not cover the hole until we called them and then they brought something to cover the holes. That was not good at all. I am very likely to recommend them. We had this expensive garden hose with the housing, and that went missing after they were done with the work. I don't have any proof to accuse them, so I'm not calling them, but we are pretty concerned about that. The hose did disappear after they did their work. It's part of the feedback, but I have no evidence to back it up that they actually stole the thing, but we don't know.”

Review by
05/19/2017

“The work was fine. I have a lifetime warranty on the work. I guess now they sold and split the company in Waco, which was who I hired to do the job. I was just kind of curious because now this company out of Dallas is the one that comes and services my house. With this new company, they're fine. I would say probably an A. They appeared to do pretty good. The customer service is what I had an issue with, and it wasn't necessarily with the Advanced Foundation Repair. It was with the other company that I had originally paid to do the job.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. I don't know enough about foundation to know any better than what they did. They were friendly and respectful. I liked the workers. It's been several months. I don't recall that there was a difficulty with anything or that I was disappointed with anything. I would have to say there's no reason not to give them an A+. They did excellent work. I had no complaints. I'm not the expert to be able to tell positively that they did.”

Review by
05/19/2017

“What I liked was that when they came, they were very efficient in how they got their work done. I would suggest maybe a little bit better communication of what all the steps in the process are going to be, and kind of where we are in those steps. There were times where I wasn't sure if the ball was in their court or my court. When they were here doing the work, they were very, very good. I'd give them an A. I would definitely recommend them.”

Review by
05/19/2017

“I thought that the person who came out and gave me the estimate, I was very comfortable with. He gave me an honest option. I'd give the overall experience an A. They gave me a time they'd be there and they were there on the dot. I had to call three times to get the final report, but they did say it'd take a month. I would recommend them highly.”

Review by
05/19/2017

“Everything they say they're going to do, they always do. This was our second time using Advanced Foundation Repair. They always leave your property impeccable. I'm very happy with them. I'd give the overall experience an A+. I already have recommended them.”

Review by
05/19/2017

“I would give them an A grade. They didn't give me any information, they are going through the builder. I know where they did the concrete, it didn't match, so they were supposed to come today because it doesn't match my driveway. I would grade them an A-.”

Review by
05/19/2017

“Advanced Foundation Repair was very good. They did what they told me they were going to do. They did a good job. They were in and out. They didn't make a mess. They were very clean. I was very satisfied, and the work is quality work. I'd say A+.”

Review by
05/19/2017

“I've only had one foundation done, and it was excellent. The men were very courteous and kept the place clean and did a good job. I've had two foundation things done, and both of them were good. I'll give Advanced Foundation Repair an A+.”

Review by
05/19/2017

“We actually don't live there. We were just having the work done. We weren't there on-site when they were doing it. As far as I know, we haven't had any issues. They did excellent work, and I don't have any complaints about it.”

Review by
05/19/2017

“It was very much positive. Good timing and professional. Well-informed. Did a good job. They call you back. They answer all your questions. They do a good job. I'd grade them as an A+. I already have recommended them.”

Review by
05/19/2017

“I just thought it was great. I was fortunate that I was here when they worked, and they just took care of business and stayed to themselves, and it was great. I'd give the overall experience an A. I'd recommend them.”

Review by
05/19/2017

“First of all, these guys work fast. They got the job done, and they made the place look good after they had finished. Quality of work and expertise were outstanding. I'd give them an A+ rating.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. Nothing stood out about their work. I'd rate them as an A+. I'm not an expert in that, but it looks like everything looks good.”

Review by
05/19/2017

“They were great. They cleaned up after themselves. They left the property well cleaned. There were no messes. It was great. It was very good work. They're A+.”

Review by
05/19/2017

“They were great—they came in, did their job, did it well, and left. I was real happy with them. I would grade them as an A. I would recommend them.”

Review by
05/19/2017

“They were good. Nothing in particular I liked or disliked about them. They did a good job. They get an A+. I would definitely recommend them.”

Review by
05/19/2017

“They didn't keep me as informed as I needed to be during the process, but it appears they did a good job. I would grade them an A-.”

Review by
05/19/2017

“They did a good job. They got there. They did it. They didn't make a big mess. They cleaned up. I'd rate them as an A.”

Review by
05/19/2017

“They were quick and tidy and polite and got finished in the time that they quoted. I would give them an A grade.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. They were helpful. I'd give them a B. Nothing they could do to improve.”

Review by
05/19/2017

“It was more or less positive. Their crew scratched my floor, which was not in and of itself a big deal, but at first they wouldn't admit that they did it, so I had to email back and forth with them for like two weeks before they finally offered me some recompense for the scratches, but they did in the end so it all worked out OK. I'd give them a B-.”

Review by
05/19/2017

“I've got a document that I have asked Advanced to send me detailing what the problem was and a synopsis of beginning to end. I haven't looked at it. I think there's some areas that they could maybe make a couple of adjustments, but the owner's very professional. He's very intelligent. My issues are with the home construction company, not with Advanced Foundation Repair. They're just there to facilitate the contract, among other things. There was so much frustration at the home construction company. I never tried to let that spill over to Advanced. I'd give them a B.”

Review by
05/19/2017

“They broke a statue. They lied. On the contract, it said they were going to send a plumber before they did the work to see if I had a leak and then after they did the work to see if I had a leak. Well, a plumber never came. Ever. I know this because, number one, they didn't tell me. I didn't see anybody and my husband was there all the time. Number two, when I called and asked her about it, I said, ‘How did they do the test? They told me you can only do the test if you went through the main cleanout.’ and she said, ‘That's right. That's the only way to do it.’ ‘Well, I don't have a clean out. How could they have done the test?’ ‘Oh, well. Let me check further into it.’ She never called back. We had to keep tracking them down. Finally, she sent me a report from the plumber, which was bogus I'm sure, but what are you going to do? She said, ‘I'll refund you half of the money that we charged you for a plumber.’ They refunded me half of the plumber and then the statue that they broke. It took like two months, and I kept calling about it and calling about it. They said, ‘Oh, yeah. The check is here on the desk. We just haven't signed off on it.’ Finally, my husband called and told them, ‘Look, I'm on my way to pick up that check.’ She said, ‘Oh no. We'll overnight it to you.’ He said, ‘OK, fine.’ Well, they didn't. I did get it the next three days after that. That was bad. And the plumber part. Other than that, they were OK. The guys that did the work were totally awesome. Just super nice guys. The guys that came to tell us what they were going to do, those were fine. Just mainly the people in the office. They weren't very truthful. I'd give them a B-.”

Review by
05/19/2017

“The guy came out and said, 'Oh yeah, 90 percent of your cracks are going to totally go away. This'll improve, this, this, this.' Me and my husband were talking the other day and we were like, 'It hasn't really.' When the guy who came out to actually do the foundation work, he goes, 'You'll be lucky if you get 50 percent repaired. They'll go back.' We were like, 'No, no, no, no. That's not what our sales guy said.' He was like, 'Oh yeah, they sometimes overpromise.' By then we had them here to do the work. So then we feel like our hands were tied to do the work. Then we were like, 'We're not going to pay you the other half until we have the inspection. We wanna make sure everything is fine.' Which was fine, they totally did that for us. We were expecting a lot better improvements. We kind of deemed that it shifted our house in other ways we weren't expecting. I don't feel like they were thorough in letting us know for approval. I'd give them a B-.”

Review by
05/19/2017

“They got all of the work done in one day. I'd give them a B+ overall.”

Review by
05/19/2017

“I have no choice. I had to go through my building. I'd give them a C. They're good.”

Review by
05/19/2017

“What was positive was the crew came in and immediately started working, got the work done. I wished they would have picked up the flooring. When they had to pick up the tile, I wish they would have done a better job picking it up because the cost to repair exceeded the estimate provided. They damaged fifteen tiles in one spot and that was in multiple spots. So I wasn't pleased with that. The work that they did, they got in a timely manner and finished that part. The follow-up, I wasn't really happy with when it came to some areas of it because other damages were caused, but they didn't feel it was on their part. I'd give them a C+.”

Review by
05/19/2017

“I had a somewhat positive experience. They fixed it the first time, and it shifted again. They came back a second time, but I had to ask them to come back twice to look at it because the first time they refused to fix it. So I guess it'd be mixed. I wouldn't say it's great. The problem with foundations is that it shifts, and then you have to repaint all of the walls. The first time I called them out to try and fix it they wouldn't do it and then they did the second time. I'd give the overall experience a C. The customer service and cleanliness was good. A”

Review by
05/19/2017

“They did a poor job of putting soil back underneath the house, especially underneath my pool equipment because once again it’s going all cockeyed. The first time they came, the same thing happened and it cost me $1000 to reset the pool equipment, and so that's basically happening again at an accelerated rate, so I guess I'm not too happy about that. I'd give them a C+.”

Review by
05/19/2017

“It was average. They just showed up unannounced and performed the work. I didn't even know they were coming and I had no idea what work they were performing and no explanation as to what work needed to be done. Lack of communication all around. I'd give them a C. I don't know anything about it, so it's hard for me to say if it was good or bad.”

Review by
05/19/2017

“I can say it's real bad. It's been almost year, and they still have not finished my foundation, but all the damage has not been checked, so it's a bad experience. I got the brick broken. It's broken on my house—the corners of my house, the concrete. The pops and the tile is still not finished. There's broken tile; popped tile. I'd give them a D. They're very low. It was a real bad experience. The customer service is okay. I don't have any problem with that. I would not recommend them. I have a very low opinion.”

Review by
10/26/2016

“The only problem I had was one of my pictures got broken, but I don't know if it was them or the plumber that came and checked the work. I'd give them an A.”

Review by
10/26/2016

“They were nice. They did a very good job. I'd give them an A.”

Review by
10/26/2016

“The people that were here were very nice. I would give them an A. I would definitely recommend them.”

Review by
10/26/2016

“I'd give them an A.”

Review by
09/22/2016

“They were just very professional and very nice to work with. We worked with them the year before. We had a foundation issue. They were honest with us before and told us to wait. I appreciate them doing that, because they could have just taken the money, but they didn't. I just had a very positive experience with them. I would give them an A+.”

Review by
09/22/2016

“It was a redo on a foundation repair, and they had offered a warranty for their work from before, so it was a positive experience. I'd give them a B. There wasn't anything they could improve.”

Review by
09/22/2016

“They just had to elevate part of the foundation that had sunk. I would give them a B. In the process they caused a sewer pipe to rupture.”

Review by
09/22/2016

“They did some work for me. They did the foundation. They did the work, then we send the appraisal again. It looked like there was something that was still not to their standards like they didn't do correctly and then we send them back again. There was no charge because it was part of, that was just following up with the original repair and so that was done with no problems even though just scheduling was an issue at first with us because of the weather. So the fact that they followed through, the fact that they fixed what they didn't do correctly the first time, that was good but again, according to the appraisal they didn't do a good job the first time. Overall I would say like a C+. I would call people and they wouldn't return my call in a timely manner. I never knew who was the one who was following up. They would give me one number and then I would have to call somebody else so overall I got it done but it was, there seemed like there was confusion between them, a lack of communication between them and I don't know what time I called and we scheduled it and they had to cancel it. We rescheduled for three weeks later and then I got a call on the day, the first original day that had to be canceled and I got a call and I said, it's moved. You guys are going to have it done whatever, this future date, and they're like, oh there is a note, I forgot to look at it. So it's stuff like that. There was a lack of communication. When they were finally, the day they were supposed to be there, they were on time. When we finally narrowed it down to whatever date they were supposed to be there they were there. They knew what they were doing but the fact that they had to fix something they did the first time makes me want to say they were not 1% there.”

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