Advanced Foundation Repair
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Advanced Foundation Repair has received 4.5 out of 5 stars based on 324 customer surveys.
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72
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7th year as a Best Pick Call
"We are dedicated to meeting our customers' needs by maintaining an exemplary level of customer service and providing superior products at the lowest possible cost."

Frederick S. Marshall | CEO
Company Information
Services Offered
Advanced offers foundation repair, drainage improvements, chemical injections, and root barrier installation.
Warranty
Advanced offers a lifetime transferable warranty backed by the Texas Foundation Warranty Trust, which currently has assets of over $1,200,000.
Company History
The company's history dates back to 1897, when the Meeks family of Central Texas began constructing and moving buildings. Today, Advanced remains a family-owned business.
Distinctions
The company employs several National Foundation Repair Association (NFRA) Certified Foundation Repair Specialists. Advanced is a member of the NFRA, and owner Fred Marshall is a former NFRA president and treasurer.
Additional Information
Advanced Foundation Repair holds ten patents in the industry.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Advanced Foundation Repair has received 4.5 out of 5 stars based on 324 customer surveys.
5
218
4
72
3
23
2
11
1
0
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
05/19/2017

“They broke a statue. They lied. On the contract, it said they were going to send a plumber before they did the work to see if I had a leak and then after they did the work to see if I had a leak. Well, a plumber never came. Ever. I know this because, number one, they didn't tell me. I didn't see anybody and my husband was there all the time. Number two, when I called and asked her about it, I said, ‘How did they do the test? They told me you can only do the test if you went through the main cleanout.’ and she said, ‘That's right. That's the only way to do it.’ ‘Well, I don't have a clean out. How could they have done the test?’ ‘Oh, well. Let me check further into it.’ She never called back. We had to keep tracking them down. Finally, she sent me a report from the plumber, which was bogus I'm sure, but what are you going to do? She said, ‘I'll refund you half of the money that we charged you for a plumber.’ They refunded me half of the plumber and then the statue that they broke. It took like two months, and I kept calling about it and calling about it. They said, ‘Oh, yeah. The check is here on the desk. We just haven't signed off on it.’ Finally, my husband called and told them, ‘Look, I'm on my way to pick up that check.’ She said, ‘Oh no. We'll overnight it to you.’ He said, ‘OK, fine.’ Well, they didn't. I did get it the next three days after that. That was bad. And the plumber part. Other than that, they were OK. The guys that did the work were totally awesome. Just super nice guys. The guys that came to tell us what they were going to do, those were fine. Just mainly the people in the office. They weren't very truthful. I'd give them a B-.”

Review by
05/19/2017

“I liked the way they came on time. They were prompt. I think they even finished ahead of schedule. Overall experience, I would say at least an A. I have to see. They haven't done it. They have not finished the entire project yet because the builder is now working on the house. There are couple of concerns that I have that I want to mention, which is why I gave an A. One is they did not do a good job with the flower beds. They dug up the wrong location and they really made a mess with the flower beds. Customer service was good. Because they did not cover the hole until we called them and then they brought something to cover the holes. That was not good at all. I am very likely to recommend them. We had this expensive garden hose with the housing, and that went missing after they were done with the work. I don't have any proof to accuse them, so I'm not calling them, but we are pretty concerned about that. The hose did disappear after they did their work. It's part of the feedback, but I have no evidence to back it up that they actually stole the thing, but we don't know.”

Review by
05/19/2017

“The guy came out and said, 'Oh yeah, 90 percent of your cracks are going to totally go away. This'll improve, this, this, this.' Me and my husband were talking the other day and we were like, 'It hasn't really.' When the guy who came out to actually do the foundation work, he goes, 'You'll be lucky if you get 50 percent repaired. They'll go back.' We were like, 'No, no, no, no. That's not what our sales guy said.' He was like, 'Oh yeah, they sometimes overpromise.' By then we had them here to do the work. So then we feel like our hands were tied to do the work. Then we were like, 'We're not going to pay you the other half until we have the inspection. We wanna make sure everything is fine.' Which was fine, they totally did that for us. We were expecting a lot better improvements. We kind of deemed that it shifted our house in other ways we weren't expecting. I don't feel like they were thorough in letting us know for approval. I'd give them a B-.”

Review by
05/19/2017

“What was positive was the crew came in and immediately started working, got the work done. I wished they would have picked up the flooring. When they had to pick up the tile, I wish they would have done a better job picking it up because the cost to repair exceeded the estimate provided. They damaged fifteen tiles in one spot and that was in multiple spots. So I wasn't pleased with that. The work that they did, they got in a timely manner and finished that part. The follow-up, I wasn't really happy with when it came to some areas of it because other damages were caused, but they didn't feel it was on their part. I'd give them a C+.”

Review by
05/19/2017

“I've got a document that I have asked Advanced to send me detailing what the problem was and a synopsis of beginning to end. I haven't looked at it. I think there's some areas that they could maybe make a couple of adjustments, but the owner's very professional. He's very intelligent. My issues are with the home construction company, not with Advanced Foundation Repair. They're just there to facilitate the contract, among other things. There was so much frustration at the home construction company. I never tried to let that spill over to Advanced. I'd give them a B.”

Review by
05/19/2017

“I had a somewhat positive experience. They fixed it the first time, and it shifted again. They came back a second time, but I had to ask them to come back twice to look at it because the first time they refused to fix it. So I guess it'd be mixed. I wouldn't say it's great. The problem with foundations is that it shifts, and then you have to repaint all of the walls. The first time I called them out to try and fix it they wouldn't do it and then they did the second time. I'd give the overall experience a C. The customer service and cleanliness was good. A”

Review by
05/19/2017

“The work was fine. I have a lifetime warranty on the work. I guess now they sold and split the company in Waco, which was who I hired to do the job. I was just kind of curious because now this company out of Dallas is the one that comes and services my house. With this new company, they're fine. I would say probably an A. They appeared to do pretty good. The customer service is what I had an issue with, and it wasn't necessarily with the Advanced Foundation Repair. It was with the other company that I had originally paid to do the job.”

Review by
05/19/2017

“I can say it's real bad. It's been almost year, and they still have not finished my foundation, but all the damage has not been checked, so it's a bad experience. I got the brick broken. It's broken on my house—the corners of my house, the concrete. The pops and the tile is still not finished. There's broken tile; popped tile. I'd give them a D. They're very low. It was a real bad experience. The customer service is okay. I don't have any problem with that. I would not recommend them. I have a very low opinion.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. I don't know enough about foundation to know any better than what they did. They were friendly and respectful. I liked the workers. It's been several months. I don't recall that there was a difficulty with anything or that I was disappointed with anything. I would have to say there's no reason not to give them an A+. They did excellent work. I had no complaints. I'm not the expert to be able to tell positively that they did.”

Review by
05/19/2017

“What I liked was that when they came, they were very efficient in how they got their work done. I would suggest maybe a little bit better communication of what all the steps in the process are going to be, and kind of where we are in those steps. There were times where I wasn't sure if the ball was in their court or my court. When they were here doing the work, they were very, very good. I'd give them an A. I would definitely recommend them.”

Review by
05/19/2017

“They did a poor job of putting soil back underneath the house, especially underneath my pool equipment because once again it’s going all cockeyed. The first time they came, the same thing happened and it cost me $1000 to reset the pool equipment, and so that's basically happening again at an accelerated rate, so I guess I'm not too happy about that. I'd give them a C+.”

Review by
05/19/2017

“It was more or less positive. Their crew scratched my floor, which was not in and of itself a big deal, but at first they wouldn't admit that they did it, so I had to email back and forth with them for like two weeks before they finally offered me some recompense for the scratches, but they did in the end so it all worked out OK. I'd give them a B-.”

Review by
05/19/2017

“I thought that the person who came out and gave me the estimate, I was very comfortable with. He gave me an honest option. I'd give the overall experience an A. They gave me a time they'd be there and they were there on the dot. I had to call three times to get the final report, but they did say it'd take a month. I would recommend them highly.”

Review by
05/19/2017

“It was average. They just showed up unannounced and performed the work. I didn't even know they were coming and I had no idea what work they were performing and no explanation as to what work needed to be done. Lack of communication all around. I'd give them a C. I don't know anything about it, so it's hard for me to say if it was good or bad.”

Review by
05/19/2017

“Everything they say they're going to do, they always do. This was our second time using Advanced Foundation Repair. They always leave your property impeccable. I'm very happy with them. I'd give the overall experience an A+. I already have recommended them.”

Review by
05/19/2017

“I would give them an A grade. They didn't give me any information, they are going through the builder. I know where they did the concrete, it didn't match, so they were supposed to come today because it doesn't match my driveway. I would grade them an A-.”

Review by
05/19/2017

“I've only had one foundation done, and it was excellent. The men were very courteous and kept the place clean and did a good job. I've had two foundation things done, and both of them were good. I'll give Advanced Foundation Repair an A+.”

Review by
05/19/2017

“Advanced Foundation Repair was very good. They did what they told me they were going to do. They did a good job. They were in and out. They didn't make a mess. They were very clean. I was very satisfied, and the work is quality work. I'd say A+.”

Review by
05/19/2017

“We actually don't live there. We were just having the work done. We weren't there on-site when they were doing it. As far as I know, we haven't had any issues. They did excellent work, and I don't have any complaints about it.”

Review by
05/19/2017

“It was very much positive. Good timing and professional. Well-informed. Did a good job. They call you back. They answer all your questions. They do a good job. I'd grade them as an A+. I already have recommended them.”

Review by
05/19/2017

“I just thought it was great. I was fortunate that I was here when they worked, and they just took care of business and stayed to themselves, and it was great. I'd give the overall experience an A. I'd recommend them.”

Review by
05/19/2017

“First of all, these guys work fast. They got the job done, and they made the place look good after they had finished. Quality of work and expertise were outstanding. I'd give them an A+ rating.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. Nothing stood out about their work. I'd rate them as an A+. I'm not an expert in that, but it looks like everything looks good.”

Review by
05/19/2017

“They were great. They cleaned up after themselves. They left the property well cleaned. There were no messes. It was great. It was very good work. They're A+.”

Review by
05/19/2017

“They were great—they came in, did their job, did it well, and left. I was real happy with them. I would grade them as an A. I would recommend them.”

Review by
05/19/2017

“They were good. Nothing in particular I liked or disliked about them. They did a good job. They get an A+. I would definitely recommend them.”

Review by
05/19/2017

“They didn't keep me as informed as I needed to be during the process, but it appears they did a good job. I would grade them an A-.”

Review by
05/19/2017

“Nothing in particular I liked or disliked about them. They were helpful. I'd give them a B. Nothing they could do to improve.”

Review by
05/19/2017

“They did a good job. They got there. They did it. They didn't make a big mess. They cleaned up. I'd rate them as an A.”

Review by
05/19/2017

“They were quick and tidy and polite and got finished in the time that they quoted. I would give them an A grade.”

Review by
05/19/2017

“Everything was pretty good. The only thing I think is negative is communication. I'd give them an A.”

Review by
05/19/2017

“Their knowledge is really good. I'd give them an A, overall. They were an hour late.”

Review by
05/19/2017

“I have no choice. I had to go through my building. I'd give them a C. They're good.”

Review by
05/19/2017

“They were just professional, hardworking. I'd give the overall experience an A.”

Review by
05/19/2017

“Nothing stood out about their work or service. I would rate them as an A.”

Review by
05/19/2017

“They got all of the work done in one day. I'd give them a B+ overall.”

Review by
10/26/2016

“They were nice. They did a very good job. I'd give them an A.”

Review by
10/26/2016

“The people that were here were very nice. I would give them an A. I would definitely recommend them.”

Review by
10/26/2016

“I'd give them an A.”

Review by
10/26/2016

“The only problem I had was one of my pictures got broken, but I don't know if it was them or the plumber that came and checked the work. I'd give them an A.”

Review by
09/22/2016

“It was a redo on a foundation repair, and they had offered a warranty for their work from before, so it was a positive experience. I'd give them a B. There wasn't anything they could improve.”

Review by
09/22/2016

“They just had to elevate part of the foundation that had sunk. I would give them a B. In the process they caused a sewer pipe to rupture.”

Review by
09/22/2016

“They were just very professional and very nice to work with. We worked with them the year before. We had a foundation issue. They were honest with us before and told us to wait. I appreciate them doing that, because they could have just taken the money, but they didn't. I just had a very positive experience with them. I would give them an A+.”

Review by
09/22/2016

“They did some work for me. They did the foundation. They did the work, then we send the appraisal again. It looked like there was something that was still not to their standards like they didn't do correctly and then we send them back again. There was no charge because it was part of, that was just following up with the original repair and so that was done with no problems even though just scheduling was an issue at first with us because of the weather. So the fact that they followed through, the fact that they fixed what they didn't do correctly the first time, that was good but again, according to the appraisal they didn't do a good job the first time. Overall I would say like a C+. I would call people and they wouldn't return my call in a timely manner. I never knew who was the one who was following up. They would give me one number and then I would have to call somebody else so overall I got it done but it was, there seemed like there was confusion between them, a lack of communication between them and I don't know what time I called and we scheduled it and they had to cancel it. We rescheduled for three weeks later and then I got a call on the day, the first original day that had to be canceled and I got a call and I said, it's moved. You guys are going to have it done whatever, this future date, and they're like, oh there is a note, I forgot to look at it. So it's stuff like that. There was a lack of communication. When they were finally, the day they were supposed to be there, they were on time. When we finally narrowed it down to whatever date they were supposed to be there they were there. They knew what they were doing but the fact that they had to fix something they did the first time makes me want to say they were not 1% there.”

Review by
08/03/2016

“I think they did the work and my realtor called me, she was the one that set it up. She said 'Don't pay them the second half. I've already paid the first half of the cost up front, until they send a report and that sounded reasonable to me, it would to anybody. First of all they never told me they were done, second of all they didn't send a report which my realtor said was common practice. They said 'Well we don't send reports.' I said, 'Well if you'd have called me I would have paid you.' But instead of that they sent me a formal note threatening a litigation, and I just don't think that's a very goodway of running a business. As a person that paid them, I really don't. It wasn't a matter of paying the money I had the money set aside, it was the matter they had to tell me. I'd grade them a C. The other thing they did, was after they do the foundation work they're supposed to do a test on the water system. They sent me a letter saying the reason they couldn't do the test was because the city of Dallas had turned the water off, well that wasn't true. What happened was the person who was doing the plumbing had turned the water off to work on the plumbing. So there's an official letter saying that this house had the water turned off by the city of Dallas which is absolutely, positively not true. So we're trying to sell a house and we have this letter in the file saying that something was wrong that the city of Dallas came out and turned it off which wasn't true. We're trying to sell a house and we had it set up and they delayed in ten days. Well the house was under renovation so the cleanliness wasn't really an issue.”

Review by
08/03/2016

“They described, in detail, what they were going to do. They showed up when they promised and did what they promised. I would say they’re an A. I'm not an engineer, but it isn't falling down yet. Everything was planned so well, and I haven't had any post issues to speak about. They took care of the yard, returned all the different pieces that were used in the process, and returned things as best as possible to their previous states. They came highly recommended by other engineers.”

Review by
08/03/2016

“We were disappointed in a couple of things. They ripped up our entire sprinkler system and then didn't tell us. They cut through everything so then I had to call back. We had to kind of issue with them, deal with them to get them to come back out and fix it. They're probably a C. Punctuality was fine, they were there.”

Review by
08/03/2016

“They did what they said they would do, and in the time that they said they would do it in. I'd say the job was a B. I'm not an expert, so I don't know if this is going to last. They did the job, but it's only been less than a year. Their punctuality and cleanliness were fine. They seemed to know what they were doing.”

Review by
08/03/2016

“The communication, the low level of disruption compared to what it could have been, and the people we worked with were good. I would have to give it probably an A, or an A+, it was good. I remember them being punctual.”

Review by
08/03/2016

“I think they did a very thorough assessment before they started the work, and they did a good job on the work once they did it. I'd give them an A+.”

Review by
08/03/2016

“They just did what they said they were going to do. I'd give the job an A, and it's pretty likely I'd recommend them.”

Review by
08/03/2016

“They showed up when they were supposed to, and they overall did a good job. I'd say they’re a B. I'd recommend them.”

Review by
08/03/2016

“We never finished, they kind of came out, but we're kind of in between stages right now. So far I'd give them an A.”

Review by
08/03/2016

“It was a very positive experience. The service, the employees, the job they did, the whole package, it was great. I'd give them at least an A, if not an A+.”

Review by
08/03/2016

“They did their work, and I'm happy with the condition of my house. They didn't damage my garden or anything, so they were very careful. I would say they are a B.”

Review by
08/03/2016

“They did the job that I needed them to do. It's an A.”

Review by
08/03/2016

“The work was fine. I don't have any complaints.”

Review by
08/03/2016

“They got the job done. A+. No complaints.”

Review by
08/03/2016

“It was fine. I'd say they’re an A.”

Review by
08/03/2016

“They did a good job.”

Review by
08/03/2016

“They did what they said they were going to do, and the results were fine. I'd say the work was a B.”

Review by
08/03/2016

“It was good. They were in and out quickly, and did what they said they were going to do. They're B+.”

Review by
08/03/2016

“They were timely and got it done quickly enough. I'd grade my overall experience a B.”

Review by
08/03/2016

“Advanced Foundation Repair were on time, and they did good. It's an A from us.”

Review by
05/04/2016

“It was great. It was a great experience. I'd give them an A.”

Review by
05/04/2016

“Overall they were fine. I'd give them a B.”

Review by
05/04/2016

“They get an A. They were good.”

Review by
05/04/2016

“Everything was good. I'd give them an A.”

Review by
05/04/2016

“I'd give them an A.”

Review by
05/04/2016

“I'd give them a B.”

Review by
05/04/2016

“They get an A.”

Review by
05/04/2016

“I was very happy with their services. The workers were very hardworking. They worked, even on a cold day, and they got the job done. I'd give them an A.”

Review by
05/04/2016

“They came out, did a good job, and everything was put in right. The workmen were very cordial. We'll see how the foundation shores up, as far as once everything's dried out. I'd give them an A.”

Review by
05/04/2016

“They were actually doing warranty work, and I guess it was OK. They were a little slow to respond, but they said they were really busy. It all worked out in the end. I'd give them a B.”

Review by
05/04/2016

“There were no problems and everything went smoothly. They showed up when they were supposed to. We liked the work they did. They just did what they said they would. I'd give them an A. They did a good job.”

Review by
05/04/2016

“They poured eight piers at the front of our house. They were knowledgeable, they had great customer service, and they were very responsive. Overall, it was a good experience. I'd give them a B+.”

Review by
05/04/2016

“They did what they said they would do, and I thought it was pretty good quality workmanship. I'd give them an A.”

Review by
05/04/2016

“They were fine. The owner is nice. He came out here and did a good job. He was quick. I'd give them an A.”

Review by
05/04/2016

“When they started the work, they got it done, and they got it done quickly. I'd give them a B right now.”

Review by
05/04/2016

“They were great. They did a great job. They finished it, and it seems stable. They did a good job. I'd give them an A.”

Review by
05/04/2016

“They did very good. We've still got a little follow-up, but the work on the house itself was very good. I'd give them an A.”

Review by
05/04/2016

“They did what they said they were going to do, did it on time, and quicker than they said they were going to do it. I'd give them an A.”

Review by
05/04/2016

“It was good. They did good work, and everything was done to my satisfaction. I'd give them a B because I did have a little bit of a problem, but not much. They fixed it, though. It was great, but it took a while.”

Review by
05/04/2016

“It was fine. They were good. It's been a while. They came out, and they gave me an estimate, which I thought was fair. They came out, did the work, cleaned up after, and it was all good. I'd give them an A. I would definitely recommend.”

Review by
05/04/2016

“Their president was the guy that came and personally met with me. He was great. I would give them a B. The only issue I had was I could not get them to come back and fix the things they broke, so I had to get the president involved again.”

Review by
05/04/2016

“They did an adjustment on our house. The house was over-jacked, so it had to be lowered a little bit. The scheduling went fine. They rescued the house. I'd give them an A. They weren't the original doers of the job, they were just called in to fix it. They were there on time, and they showed up when they were supposed to show up.”

Review by
05/04/2016

“I did not have a positive experience working with them, it was negative overall. What I disliked about the company is they over raised our home, our walls cracked and they made a lot of errors. They had to come back and drop it like 8 months or 9 months later because our pipes started breaking in our walls. I'd give them a D.”

Review by
05/04/2016

“They did a very good job. The work they did was very good. They came on the day and the time that they said they would. They were clean. The only bad thing is it's hard sometimes to get them on the phone. Other than that, the work was perfect. The quality of the work was the highest grade. I'd give them an A.”

Review by
05/04/2016

“Advanced Foundation did foundation work for me. They seemed to do a good job, and the people I dealt with seemed to be fine. They completed the work. It took a long time for them to do the work, to schedule it and get it done, but it did get done, and it seems all right. I'd give them an A.”

Review by
05/04/2016

“I used Fox Foundation. I liked the workers. They were very polite. They cleaned up every time. They were here when they told me they were going to be here and always told me what they were doing and what to expect. It was a pleasant experience all the way around. I'd give them an A.”

Review by
05/04/2016

“The service prior to the work, and the service the day of the work, was all outstanding. The issue I had was at the end. I was told I would receive an engineer's statement. That would mean it was done and I'd make my payment. I never received that, and then I received a lien, a contractor's lien, saying I needed to pay them, but I never received the report. They said, 'No you get the report after you pay.' They could have called me instead of filing a lien. That was handled very poorly. The work was A+, but the overall experience was a B+.”

Review by
05/04/2016

“They did some foundational work on a property that I own. They came out, evaluated the situation, and made recommendations. We discussed everything to my satisfaction, as far as the course of action and correction of the problem. They did what they said, and the result so far has been good. It was expensive, but good. I'd give them an A. They were on time. Everyone was nice. It went well. They did a good job on cleanliness and expertise. I have recommended them a number of times to people.”

Review by
05/04/2016

“We liked the man who came to the house and gave us the quote. He told us exactly what would be done. He was very thorough in his explanation, and then he came by during the job to see if we had any more questions and if things were going well. I thought that was good. He took time with us. He didn't try to get in and out of here quickly, so I thought that was good. They did exactly what he said they were going to do, and I didn't have any complaints after they were done. I'd give them an A. I've already recommended them.”

Review by
05/04/2016

“Advanced Foundation does our foundation. They do OK. The problem is we've had to have them out four times. Whatever they're doing isn't stopping the problem, so then they have to come back a couple years later and do it again. But other than that, I'm fine with them. They're very nice. When I have a problem they do it, but they're real busy too. I'd probably give them a B-.”

Review by
05/04/2016

“I think they did a good job. I have no complaints. The work was very good. They were good. I don't understand about foundations, of course, but in a year's time, I'll know if it was good or not. I can give them a B+. Everything was good. Everything was neat and nice. Everything went smoothly. They came on time and finished on time. The work was clean, which I was quite happy with. They cleaned up everything after the work was done.”

Review by
05/04/2016

“In a nutshell, I felt like overall the experience was maybe more neutral. One thing I did have a problem with is the initially, this foundation repair was going through the original builder that I bought the home for, so I was not actually paying for it. We had meetings at the beginning so they could explain to me the process and this and that. So we had that meeting and at the time I asked them many questions about the warranty and different things. They assured me there was a lifetime warranty on the work that was being done on the foundation repair. They proceeded and it took a very long time because their people showed up and worked and then sometimes they didn't; they started the foundation repair at the end of September and they didn't finish, with not only the foundation repair but repairing the landscaping stuff and piles of dirt cleaning it all up and everything, until January. So it dragged out. They originally told me it would take six weeks, that was very unrealistic. And there were not really weather delays, there were just times when crews did not show up, or they did but there was a small crew and they didn't get very much done; so it just dragged out for a very long time. That was unrealistic explanation of how long the job would take. The other thing was at the end. When I requested all the paperwork and got all the paperwork from the builder with the supposed lifetime warranty which could be transferrable if I sold the home that kind of thing, which is what they told me at the very beginning before they even touched my house, I read the fine print. They put in 75 piers underneath my house, so if one of those piers were to settle down, and they needed to come in and jack it up a little bit to level it out that is a transferrable lifetime warranty. But the problem with my house is that part of the house has heaved up. So at that point we had to level from that point over. So the problem with my foundation was not settling it's because dirt underneath my house was expanding and making the house raise up, to the tune of about five inches on one side of my house. So when I read the fine print on the warranty, it says they will warranty for 1 years only any issues related to upheaval. Now since the problem with my house was not settling but upheaval, I think that should have been disclosed to me at the beginning of the process and it wasn't. When I read the fine print and I talked to the builder, then I requested a meeting with Advanced and the builder and myself again to go over all of this, and I requested the owner of the company Fred, but he would not come. It was this other Bob guy who's an employee, then myself and then the builder. All Bob did as an employee was took some notes and said 'I'll get back to you.' That was two months ago and I have yet to get any feedback from the builder or Advanced Foundation about clarification. He virtually denied that he ever sat there back in September and admitted to the fact that due to upheaval there's only a 1 year warranty. All I ever heard was lifetime warranty and I'm not imaging this. I'm a smart woman and I take notes and document, that's my experience. I know that apparently they do a good job and they do lots of work in the area and they've been in business for a long time but there were some issues and there continue to be. I have no idea where I stand with that. I was told one thing and then at the end of the job I'm told another as far as warranty goes, that doesn't sit well with me. There was an issue where, in my opinion, there was a lack of supervision with the supervisor. When they did the actual lift the plumbing broke. I felt like they just sent out crews and they didn't actually have supervisors that were checking things. I phoned directly to them wanting to set up a meeting with the owner of the company and I was ignored. They did clean up when they left everyday. They did clean after themselves after everyday that they did work.”

Review by
05/04/2016

“I would say the experience was overall positive, but on a scale it would not be 1%. I dealt with three aspects of the company, it was Advanced Foundation. It was a warranty claim for some work previously done on the foundation. The engineer who came out and investigated the request for the evaluation on the warranty claim was very cooperative, very communicative and worked out well. It seemed like business office there was not clear communication, and not good follow up with that. It took quite a while to get things on track and back in order, and to finally get the work scheduled; that was the second contact scenario. The last was with the actual crew that showed up. They were just adequate, maybe very adequate, not good, not terrible. They did the work, left kind of a mess. I understand accidents happen but they broke a water line, I had to get a plumbing group out to repair that; just not a 1% positive experience on that end. I'd say a C, mediocre. Not terrible but not great. Cleanliness, that was one of their weaker areas.”

Review by
05/04/2016

“The sales guy and the engineer who came and did the assessment on the house—and then explained their technology for the foundation repair—seemed knowledgeable, and they offered the right things we were looking for. I liked their design the best over the other people we talked to. He said their crews had been with them for a long time and that they were experienced in this kind of work. They offered a guarantee that we could live with. They came and did the work. They did exactly what they said they were going to do. They were in and out in a day for the first part, came back several days later, once the cement had settled, and finished the job. We had to call them back because the house settled some more, and they did come back, per the agreement, and worked to rectify some of those issues. We'll see how it all works out. No foundation work is 1% guaranteed, but as far as meeting my expectations for the work, I thought they did just fine. I'll give them a B+.”

Review by
05/04/2016

“Advanced Foundation did the original foundation work on the house about five, and then it started slipping off. They came back to fix it, and there were no questions asked. They did a great job the first time, a great job the second time, and if I ever have any foundation work at this house, or any other house in the future, I'll be using them. The people I worked with were fantastic. The owner called me personally, and we set up the foundation work and everything. I couldn't ask for a better bunch of people to work with. I'd give them an A+. He did everything he said he was going to do. They left everything better than when they got there. I've already recommended them.  ”

Review by
05/03/2016

“Our house is still sinking right in the spot where we asked them to put a beam, but they said they didn't need to put a beam there. And it's very hard to reach them to come back to our house again. They did all of the inside of my house which I had to move out for about fix weeks because it had to be redone, and they did the exterior. They were real friendly when they were selling us but then they're extremely difficult to reach to do a call back to come look at it again, very very difficult. I'd give them a C; when you finally reach them and you go out of the way to get them, a C. Cleanliness was good. I won't recommend them.”

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