U.S. Waterproofing
6th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

U.S. Waterproofing has received 4.8 out of 5 stars based on 139 customer surveys.
5
126
4
5
3
7
2
1
1
0
6th year as a Best Pick Call
"We've been a local, family-owned business since 1957, and we continue to grow our business one satisfied customer at a time. We have a full line of interior and exterior methods that enable us to select the most practical and permanent solution for your unique situation. We don't believe in offering a one-size-fits-all solution."

Matthew Stock | President
Company Information
Services Offered
U.S. Waterproofing provides comprehensive structural foundation repair services, including foundation underpinning as well as wall straightening and stabilization. The company specializes in installing steel push piers, helical piers, and carbon fiber products to stabilize bowed or cracked foundation walls. U.S. Waterproofing also provides basement waterproofing, concrete raising, and water management solutions to prevent basement seepage.
Warranty
U.S. Waterproofing offers various written transferable warranties with no service charge.
Company History
The local, family-owned-and-operated company was founded in 1957.
Additional Information
The company is a certified dealer of Earth Contact Products. According to the company, U.S. Waterproofing has resolved over 300,000 foundation repair and basement waterproofing problems.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
5
252
4
40
3
10
2
5
1
2
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/09/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

No review comments provided

Review by
10/07/2017

“The work was done well.”

Review by
10/06/2017

“The company and its staff and field techs are great to work with.”

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

No review comments provided

Review by
09/30/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/29/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

“We have not had a water problem since the repair was made!”

Review by
09/28/2017

No review comments provided

Review by
09/28/2017

“The crew was very prompt, and the process was very well explained ahead of time. The job was completed in only two days to install almost 200 feet of interior drain tile, and a new sump pit with battery backup pump system. The site was left cleaner than when they started and my basement has not had a single drop of water since the repairs were completed.”

Review by
09/28/2017

“Excellent work. Overall very satisfied. Only negative is it’s long, very long wait until they got to my home and to complete work to be done. And they had to return, as repair was not complete first time around, with more weeks of waiting in between. Work took several months to be completed.”

Review by
09/28/2017

“Quick and professional service. Solved the problem in twenty minutes. The technician was pleasant and explained the entire process clearly. I have referred U.S. Waterproofing to three other people so far.”

Review by
09/28/2017

“I used U.S. Waterproofing 20 years ago and was extremely satisfied. Based on my recent experience with them, I'd never use them again!”

Review by
06/20/2016

“Incredible job at an incredible price. No hard sell no idiotic comments or suggestions. Incredible.”

Review by
06/20/2016

“U.S. Waterproofing personnel were professional, personable, and knowledgeable in my dealings with them. I would definitely recommend US Waterproofing. ”

Review by
06/20/2016

“I did have a small problem with the clean-up ( it was a 9%+ day) I was more than happy with the quick response and the companies willingness to go above and beyond to rectify the issue in a more than timely manor. If you choose U.S. Water Proofing, I am certain you will be more than satisfied with their work and have a new appreciation toward the workman's mastery and performance.”

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

“A++ all around, great doing business with you.”

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/20/2016

No review comments provided

Review by
06/19/2016

“I have had you folks for more than one leak and you have fixed them. This time I was told that a leak I have is under the front step and you cannot do anything about that. I will have to find some concrete co. to break the step before you can do anything. I think you should be able to handle the whole problem. I am disappointed that you do not have someone to handle the entire job.”

Review by
06/18/2016

“Don't know if leak was fixed haven't had any extreme rain yet. Jerry Meadow came out to give me an estimate and analysis of my home, I really think all he did was look at the two cracks that I felt concern with and gave me an estimate for them, when asked if he felt there was any other problem he said no. I question my downspouts outside and he said they were fine without really looking at them. I thought this could have been a source of the problem he said no. He also said that the repairman had enough room to work without having to open the wall, all I had to do was move the freezer. When the repairman came and see the two cracks he seemed mad that Jerry said he had enough room, a man that was in the business for 3 years should have known better. He ended up repairing the cracks with your solution and the drill was pretty tight for him to use. Like I said I'll be completely satisfied if I don't have any leaks in the future.”

Review by
06/18/2016

No review comments provided

Review by
06/18/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

No review comments provided

Review by
06/17/2016

“U.S. Waterproofing, corrected a problem in my foundation without a problem, also they corrected a water problem that would not go away, because I was still receiving water leaking in my basement. So far, the problem seems to be corrected, but I still have a warranty on the workmanship, so I will see what transpires with the next rainstorm. The warranty expires in August.”

Review by
06/15/2016

“Had multiple occasions of rain and no further leaking from the repair work. The technician was very good and gave good explanations of what he was doing.”

Review by
06/15/2016

“I should have called U.S. Waterproofing 1st. Trying to save money I ended up paying double. The work the first contractors did not solve the foundation problem I had. U.S. Waterproofing stopped the leaking 1%. Would recommend to anyone.”

Review by
06/15/2016

“Wonderful service. Repairman was quick and efficient, but took time to answer all my questions. Job will be completed at a later date because material needs to set up before injection tubes can be trimmed and wall surface restored, which is fine with me. ”

Review by
06/15/2016

No review comments provided

Review by
06/15/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

No review comments provided

Review by
06/14/2016

“We had water in our basement for the first time EVER and it was four days before the closing on our house. They gave us an estimate and fixed the cracks the SAME DAY. Buyers were satisfied with the transferable lifetime warranty and we closed as planned. Thanks guys!”

Review by
06/14/2016

“Wonderful company to work with. Great customer service and dedicated crew. Strongly recommended. ”

Review by
06/14/2016

“Full explanation of work to be done including why and expected result. Also advised of what would eventually occur if work not done or partially done.”

Review by
06/14/2016

“U.S. Waterproofing delivered as advertised, on time and on budget. We're very sat six fold with the work and it seems to be working perfectly. ”

Review by
06/14/2016

“I feel U.S. Waterproofing did a good job. I don't feel anyone is perfect in what they do, there is always margins for improvement. Other than that I think the job was completed good. They worked with me and completed the job when I was at work so I did not supervise, but I can tell they did what they were asked to do and left my crawl space clean after they were gone!”

Review by
06/14/2016

“U.S. waterproofing did a very good job overall. There was an issue when the work was completed as I was not told and just happened to show up when they finished. Customer service and follow up wasn't that good. They also forgot to inject several cracks but did so promptly when notified. Have had work done from them in past and always been very satisfied.”

Review by
06/14/2016

“It took a very long time to complete the job. They had to return 3 times AFTER completion to ‘fix things’. The people I initially dealt with simply disappeared after the work began without giving me anyone to contact. I has to search out someone who could respond to my issues. Also, it seems like it cost an awfully lot of money.”

Review by
06/14/2016

“The work that was done was good so far - but we have only had this for a few months. I was not pleased with our sales person. We spent almost $2, with your company, and he seemed almost put out every time I called him. I would have rather contacted the workers on site, and would have probably gotten a better response from them. The workers that came to the job site were very punctual and professional, and I felt that they got the work done in a timely manner.”

Review by
06/14/2016

“We had been getting seepage in our basement since we moved in 2 years ago and finally wanted to see if we could have it stopped. US Waterproofing came out and identified a number of different strategies and prices. We decided to target a foundation crack from a window to the floor first and see if that fixed the problem before doing anything else (also the cheapest option). They came out right away sealed the crack, and we have been dry ever since.”

Review by
06/12/2015

“Sealed three cracks in foundation. Two from inside one from outside. Replaced window well that filled with water and broke window. Cracks that were repaired no longer leak. Window well continues to fill with water because the company didn't check for the cause. Drain that was in window well appears to not work and was not addressed. They now want to cut hole in foundation and run pipe from window well to sump pump at and additional charge.”

Review by
06/12/2015

“Several interior basement foundation cracks were filled. This involved removing and replacing existing paneling. Everything about the procedure was fully described beforehand, so we knew what to expect—there were no unexpected surprises. The lone worker did an excellent job of replacing paneling with little or no damage to it—clean-up was very thorough, too. Best of all, after the rainiest June in Illinois history, we had no leaks.”

Review by
06/12/2015

“A hole was dug alongside of the foundation where a crack was found. It went all the way down to the footing—about the size of a five-gallon bucket. The dirt was placed in buckets, so as to not disturb the grass or plants. Three bags of their special clay were put in the hole, and at the top, tar sealed the crack. I am very pleased because with all the rain we have had this year my basement has been completely dry. I have had absolutely no water seepage.”

Review by
06/12/2015

“They repaired the crack in my foundation that had been still leaking from the outside. I contacted them and scheduled them to fix it. They didn't check back with me after they had done the work. They assumed it wasn't leaking, and then when it was leaking, I contacted them. They were just out today, actually, to repair it. I'd give them an A+. When we purchased our new home, there were two leaks in the foundation. We had three repaired because one was not leaking. After they had done the work, it was still leaking out of a previous one that was done by either this company or some other one. It was leaking out of that.”

Review by
06/12/2015

“I was impressed with how he handled the job. He was a very good employee. I've never had waterproofing done before, so I watched him do his job, and he was very knowledgeable about what he was doing. He was explaining to me how the thing was going as he was doing the work. It was a different fellow for the estimate, and the repair fellow was by himself. There was a foundation crack that went from the top to the bottom. It's been a while since the work was done. It was leaking for quite a while. I have a lot of torrential downpours, and I've been watching it, and we've had no problems since. I've seen their vehicles around, so I remembered them when I saw the water seeping in. I chose them because I thought it was a reputable and good company. I took it on myself to call them. I liked what I saw.”

Review by
06/12/2015

“Sealed 5 foundation cracks that leaked water after heavy rains, with epoxy injection technique inside surface resin patching. Positive: The estimate/coordinator was quickly available and answered all questions, and left contract guarantee documents. Scheduling fit our time need. The technique to patch and prevent further leaking was successful. The workmen were ok. (The personality of the main workman was a little off-putting, but the helper was that much nicer). Mildly Negative: The repair was more messy looking than it needed to be. The injection tubes for epoxy stick out from the wall. Coming back for cutting them off to wall surface, and replacing necessarily-moved paneling to address a crack, was not considered part of the job. (It was on the unfinished side of the basement, so aesthetic decor is not a big issue. It might be to another customer). One small spot in the resin patchwork was not completely mixed with its complement chemical, to harden completely, and it gives off an odor. (I hope this odor wears off, although the seal has been made by the epoxy being the patch, thankfully).”

Review by
06/12/2015

“I had them do a job many years back on my house when I had a leak in my basement, and I picked them again because they were recommended. I called them, and they did a very good job. When I had a couple of issues in my basement within the last several months, they were the first ones that I thought of. We originally scheduled service for two cracks I had in my foundation, and after I called them, I noticed a third one. When the guy came, I asked him if he could do an additional service, and he said, 'Yeah, no problem.' I'd say he was there an hour to an hour and a half. They fixed it the same day. I asked him if he would be able to take care of the third one the same day, and he said, 'Yeah, sure. No problem.' The original guy who came out, the estimator, seemed very knowledgeable. He wasn't pushy about selling anything I didn't need, so I felt very comfortable with him. Even the first time the guy came out many years back, he sounded like he knew what he was doing. He found the source of the problem I had and corrected it. I haven't had problems since. I was planning to do a finished basement, and I was concerned about water entering it. It was taken care of, and I was very pleased. I'm just very happy, and when I do move, they would be the first ones I would contact for service.”

Review by
06/12/2015

“I had a minor crack—through which water was seeping—from the top of my foundation wall to the basement floor sealed up. I liked that when I called, a person called me back quickly, came the next day to see the job, and the service call was made a couple of days later. It was quick and easy to get this job done.”

Review by
06/12/2015

“The foundation had a crack, and water was running into the basement after heavy rain. The crack was filled from the inside, from the top of the foundation to the bottom. After all the rain this month in Illinois, there has not been any water in the area since the repair. Everyone I spoke to, from the person on the phone to the salesman to the repairman, was polite, they explained, they were prompt, and cleaned up after.”

Review by
06/12/2015

“U.S. Waterproofing was sealing cracks in my foundation that were allowing seepage. Very professional—the work was completed timely and satisfactorily.”

Review by
06/12/2015

“U.S. Waterproofing plugged a crack in my foundation. The thing that impressed me the most was the replacement of drywall that had to be removed to get to the crack.”

Review by
06/12/2015

“Sealed crack in foundation. Positive. They were prompt, professional & price was fair.”

Review by
06/12/2015

“U.S. Waterproofing filled multiple cracks in my foundation. The gentleman who did the work was outstanding.”

Review by
06/12/2015

“U.S. Waterproofing sealed three cracks in my basement foundation wall. The work was performed in a timely and proficient manner.”

Review by
06/12/2015

“U.S. Waterproofing repaired a foundation crack, and upgraded a sump pit; adding a second sump pump and battery-backup system. The sales rep was wonderful, and addressed our problems. The people who did the work were polite, neat, and responsible.”

Review by
06/12/2015

“U.S. Waterproofing repaired three cracks in my concrete foundation. The salesperson, Robert Linard, was knowledgeable and professional, working around my schedule. He assessed the project quickly, and made sure he understood the problem. He also was familiar with the area and industry.”

Review by
06/12/2015

“U.S. Waterproofing sealed a foundation crack, and patched the exterior concrete. I had a positive experience, and the representative, Shawn, was very informative and knowledgeable. The work was completed on time and within budget.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: