United Structural Systems of Illinois, Inc.
1st year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.7 out of 5 stars based on 94 customer surveys.
5
70
4
20
3
3
2
0
1
1
1st year as a Best Pick Call
"United Structural Systems is a local, family-owned company, and our employees take tremendous pride in knowing that our work supports our clients' biggest investment: their home. Our reputation is built on a solid foundation."

Rick Thomas | President
Company Information
Services Offered
United Structural Systems of Illinois, Inc. (USS), repairs sinking and settling foundations, bowing or leaning foundation walls, and foundation cracks. The company also offers inspections, installs new construction helical piers, and provides waterproofing services for basements and crawl spaces.
Services Not Offered
The company does not perform mold remediation.
Warranty
The company offers various warranties depending on the service provided.
Company History
USS is a local, family-owned company that was founded in 1995. President Rick Thomas has 17 years of industry experience.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
USS offers products from Titan Products, MacLean Dixie, and Empire Piers.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
2124 Stonington Avenue
Hoffman Estates, IL 60169
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.7 out of 5 stars based on 94 customer surveys.
5
70
4
20
3
3
2
0
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2019

“They exceeded my expectations in their scheduling and fitting the work into a short time frame.”

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

No review comments provided

Review by
11/08/2019

“I would like to recognize Niko for his exceptional service.”

Review by
11/03/2019

“Regarding the job estimate and experience with owner, staff, and workers: The company was very easy to work with and was very patient with all of my contract changes. The workers were very friendly and explained what they were doing while they were onsite. I am very happy with the overall experience.”

Review by
11/02/2019

No review comments provided

Review by
11/02/2019

“They met my expectations. They did what they were supposed to do.”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Brian was very knowledgeable and friendly and trustworthy”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Actual repair job”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Overall a great job.”

Review by
10/26/2019

No review comments provided

Review by
10/24/2019

No review comments provided

Review by
10/23/2019

“Our technician who did the work”

Review by
10/23/2019

No review comments provided

Review by
10/23/2019

“I would like to recognize Sandra the secretary or office manager. She was very professional and courteous.”

Review by
10/22/2019

“Rick Thomas”

Review by
10/22/2019

“completed on time done properly”

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

“They met my expectations because I was satisfied that the work was done correctly.”

Review by
03/02/2019

No review comments provided

Review by
03/02/2019

“They gave us an original quote for some work done in the basement took longer but they did not charge us any more money.”

Review by
03/01/2019

“They did a good job and friendly.”

Review by
03/01/2019

“They met my expectations in price and quality of work”

Review by
03/01/2019

“They fixed our foundation.”

Review by
02/28/2019

“They exceeded my expectations with the amount that they raised my foundation.”

Review by
02/28/2019

“The entire project was excellent.”

Review by
02/28/2019

“Rick Thomas delivered exceptional service.”

Review by
02/28/2019

“I thought they did good work and were timely. They came when they were scheduled to come and left the area clean after. As far as I know the work is good, it was a less cost. They gave us a proven method and gave us the best approach, from an engineering perspective, that cost the least.”

Review by
02/28/2019

No review comments provided

Review by
02/27/2019

“United Structural Systems was professional and took care of everything I needed in a timely manner. I would recommend them to anyone and would use again.”

Review by
02/27/2019

“The man that gave the quote. He looked at the problem, gave the quote, and told me what was going on. He was excellent.”

Review by
02/27/2019

“I would like to recognize Brian for his exceptional service.”

Review by
02/27/2019

No review comments provided

Review by
02/25/2019

“The gentleman that came out, he was very nice. I have a dog, and he was very friendly with my dog. My driveway is almost impassable if it were to snow. They were flexible, open, and easy to get a hold of. The gentleman that I worked with was very polite.”

Review by
02/25/2019

No review comments provided

Review by
02/23/2019

“They were quick and efficient and did a good job overall.”

Review by
02/23/2019

“They did everything they said they were going to do.”

Review by
02/23/2019

“They repaired our foundation which had several major breaks in it, so I'm delighted!”

Review by
02/23/2019

“They met or exceeded expectations in all areas.”

Review by
02/23/2019

“They did it at a reasonable price and they were fair with me. I highly recommend them.”

Review by
02/23/2019

“I was most satisfied with the clean up of the area and the politeness, patience, and friendliness of the workers.”

Review by
02/20/2019

“I was most satisfied with the timeliness of the job. They got it done quickly, and the workmanship was good. They also gave us advice on the repair which I appreciated.”

Review by
02/20/2019

“They met my expectations.”

Review by
02/20/2019

“The thoroughness of the job was where they exceeded. They were honest and open about what needed to be done. They also had a fair price.”

Review by
02/20/2019

No review comments provided

Review by
02/20/2019

“I have had no issues with the foundation repair that was completed by United Structural Systems of Illinois. United Structural Systems of Illinois' pricing was extremely competitive compared to US Waterproofing. US Waterproofing was three times more expensive than United Structural Systems. United Structural Systems of Illinois was responsive and also offered a lifetime warranty. United Structural Systems of Illinois completed the work perfectly. I have had no issues over two years.”

Review by
02/20/2019

No review comments provided

Review by
02/20/2019

“USS has met all of my needs and expectations.”

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

“I would like to recognize Brian, he was the absolute best.”

Review by
02/19/2019

“They were courteous, and so far I have no leaks.”

Review by
02/19/2019

“They were thorough, did what they said they would do and kept the price the same.”

Review by
02/19/2019

“They exceeded my expectations in all areas.”

Review by
02/19/2019

“They did a beautiful job. I can't remember the names of the three men who did the work but they did amazing. I believe the owner was Brian Donelly and he was amazing!”

Review by
02/19/2019

“I would like to recognize my main contact for his exceptional service. He is the one who coordinated everything with me.”

Review by
02/19/2019

No review comments provided

Review by
02/19/2019

“They were on the ball all the way! They did exactly what I wanted, did it in the schedule they appointed, and they seemed to be paying attention the whole time.”

Review by
02/19/2019

“I was happy that they got the job done.”

Review by
02/18/2019

“I thought they did a quick and professional job. It was very clean.”

Review by
02/18/2019

“They did a very good job. I didn't have particularly high expectations, but the quality was good. It looked good after they were done. I didn't have to touch it up after they were done.”

Review by
02/18/2019

“United Structural Systems meet all of my needs and expectations.”

Review by
02/18/2019

No review comments provided

Review by
02/18/2019

No review comments provided

Review by
02/18/2019

“They met or exceeded everything.”

Review by
02/18/2019

“They exceeded my expectations in the fact that they were here three days after the initial estimate. I thought it would take them longer, however, they had a break in their schedule.”

Review by
02/17/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

“I have used United Structural Systems for years and I recommended them to many of my clients. Their work has always been excellent and it carries a warranty for the life of the building.”

Review by
02/16/2019

“I was most satisfied with the price and quality.”

Review by
02/16/2019

“The technician needs to be commended for his exceptional service. He did a lot of hard work and deserves a raise.”

Review by
02/16/2019

“I would like to recognize the salesman for his exceptional service. He gave me a good price.”

Review by
02/16/2019

“The work crew and the receptionist were both exceptional.”

Review by
02/16/2019

“The information and telling me what they were doing as they were doing it and taking the time to make sure I understood what was going on exceeded my expectations.”

Review by
02/16/2019

“It's okay.”

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“United Structural Systems of Illinois, Inc. was very professional and communicated throughout the entire process.”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“United Structural Systems of Illinois, Inc. did an excellent job.”

Review by
02/15/2019

“Sandra, the receptionist and coordinator, was exceptional.”

Review by
02/15/2019

“The technician came out and fixed the crack, but my sump pump was also not working right and he took a look for me. He told me we had the old pump and the floatation device was not working, so we got a new sump pump. But the technician certainly? did not have to that, which I thought was nice.”

Review by
02/15/2019

“They met or exceeded expectations in most areas. I can't think of anything that didn't meet expectations.”

Review by
02/15/2019

“They met or exceeded my expectations by properly doing their job!”

Review by
02/15/2019

No review comments provided

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