United Structural Systems of Illinois, Inc.
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.8 out of 5 stars based on 165 customer surveys conducted through Our Research Partners.
5
143
4
12
3
5
2
4
1
1
4th year as a Best Pick Call
"United Structural Systems is a local, family-owned company, and our employees take tremendous pride in knowing that our work supports our clients' biggest investment: their home. Our reputation is built on a solid foundation."

Rick Thomas | President
Company Information
Services Offered
United Structural Systems of Illinois, Inc. (USS), repairs sinking and settling foundations, bowing or leaning foundation walls, and foundation cracks. The company also offers inspections, installs new construction helical piers, and provides waterproofing services for basements and crawl spaces.
Services Not Offered
The company does not perform mold remediation.
Warranty
The company offers various warranties depending on the service provided.
Company History
USS is a local, family-owned company that was founded in 1995. President Rick Thomas has 20 years of industry experience.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
USS offers products from Titan Products, MacLean Dixie, and Empire Piers.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
2124 Stonington Avenue
Hoffman Estates, IL 60169
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.8 out of 5 stars based on 165 customer surveys conducted through Our Research Partners.
5
143
4
12
3
5
2
4
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/10/2021

No review comments provided

Review by
10/10/2021

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Review by
10/10/2021

“They stuck with the original quote and time frame to get the job done on time. Left the work site so clean it was like it never happened.”

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09/22/2021

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09/16/2021

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08/31/2021

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08/31/2021

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08/30/2021

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08/25/2021

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08/24/2021

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Review by
08/24/2021

“Reinforced a bowing basement wall. Overall good service & communication”

Review by
08/20/2021

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08/19/2021

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Review by
08/18/2021

“They did a great job on my foundation repair”

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08/17/2021

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08/17/2021

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08/17/2021

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08/17/2021

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08/17/2021

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08/16/2021

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Review by
08/16/2021

“The services provided by them were very professionally done and communication between the sales team and people that did the work were excellent!”

Review by
08/16/2021

“They did a great job. The service people were easy to work with.”

Review by
08/16/2021

“They were wonderful to work with, and laid out our project very well for both my husband and I to understand. Their communication was great and consistent.”

Review by
08/16/2021

“Highly recommended. They did very good work at a fair price. I would not hesitate to call them again.”

Review by
08/16/2021

“Repair made in 2020 was great. Repair made in 2021 was a crack repaired by this company under a different name and so warranty was not honored. Not pleased with the excuse that they "sold" the company and didn't transfer lifetime warranties. But the pricing and the original owner, now the estimator, are better than their competition. Unlike the major brands, they do not try to sell you an entire drainage system or other extensive foundation projects. If you want to avoid that and just get the crack filled, they do a fine job at an affordable price.”

Review by
08/14/2021

No review comments provided

Review by
08/13/2021

“We have already recommended them and will do so again. They did an excellent job, at a fair price, on-time, and no hassles.”

Review by
08/13/2021

“The USS personnel was very knowledgeable and supportive. The quickly prepared the estimate and executed work as soon as everything was in place. Our request for changing dates were met with understanding and fully accommodated. The crew did excellent job, very quickly and efficiently. The results was outstanding, our doors and windows are leveled, cracks are not spreading or appearing. Thanks for the great work.”

Review by
08/12/2021

“Brian and his team were great! They listened, assessed our foundation issues, and designed a solution that worked and solved the problem. We highly recommend United Structural Systems!”

Review by
08/12/2021

“I thought that the estimate they provided was fair. The work that was done was completed timely and professionally.”

Review by
08/12/2021

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08/12/2021

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01/23/2021

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01/23/2021

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Review by
12/10/2020

“They did great work and were very nice to work with!”

Review by
12/07/2020

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12/07/2020

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12/07/2020

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12/07/2020

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12/07/2020

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12/07/2020

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12/07/2020

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Review by
12/03/2020

“They were awesome.”

Review by
11/30/2020

“They were very effective and efficient.”

Review by
11/30/2020

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11/30/2020

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11/30/2020

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11/30/2020

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11/30/2020

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11/30/2020

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11/26/2020

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11/25/2020

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11/25/2020

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Review by
11/25/2020

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Review by
11/25/2020

“The employees at United Structural Systems of Illinois were total professionals. The price was fair and the quality of workmanship was terrific. They completed the job in a timely manner and they did solid work.”

Review by
11/25/2020

“I was happy with the service. Everything was good, and the communication was very good. All questions were answered, so I'm happy.”

Review by
11/25/2020

“They have always been very good, and I have used them several times.”

Review by
11/14/2019

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11/14/2019

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11/14/2019

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Review by
11/08/2019

“They were very professional and got the job done quick.”

Review by
11/05/2019

“Small job. Done well as scheduled”

Review by
11/03/2019

“Regarding the job estimate and experience with owner, staff, and workers: The company was very easy to work with and was very patient with all of my contract changes. The workers were very friendly and explained what they were doing while they were onsite. I am very happy with the overall experience.”

Review by
11/02/2019

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11/02/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/26/2019

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10/24/2019

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10/23/2019

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10/23/2019

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10/23/2019

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10/22/2019

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Review by
10/22/2019

“completed on time done properly”

Review by
10/21/2019

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Review by
10/21/2019

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Review by
10/21/2019

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Review by
04/17/2019

“You have difficulty following up on repeated calls and honoring your warranty. Basement wall still has moisture issue.”

Review by
03/19/2019

No review comments provided

Review by
03/10/2019

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03/02/2019

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03/02/2019

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03/01/2019

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03/01/2019

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Review by
03/01/2019

“Great job, timely appointments, and reasonable prices.”

Review by
03/01/2019

“They did a good job and friendly.”

Review by
02/28/2019

“I thought they did good work and were timely. They came when they were scheduled to come and left the area clean after. As far as I know the work is good, it was a less cost. They gave us a proven method and gave us the best approach, from an engineering perspective, that cost the least.”

Review by
02/28/2019

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02/28/2019

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02/28/2019

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02/28/2019

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Review by
02/27/2019

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Review by
02/27/2019

“United Structural Systems was professional and took care of everything I needed in a timely manner. I would recommend them to anyone and would use again.”

Review by
02/27/2019

“They aoffer great serveice with ta gerat pricw.”

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