United Structural Systems of Illinois, Inc.
3rd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.7 out of 5 stars based on 71 customer surveys conducted through GuildQuality.
5
56
4
12
3
2
2
1
1
0
3rd year as a Best Pick Call
"United Structural Systems is a local, family-owned company, and our employees take tremendous pride in knowing that our work supports our clients' biggest investment: their home. Our reputation is built on a solid foundation."

Rick Thomas | President
Company Information
Services Offered
United Structural Systems of Illinois, Inc. (USS), repairs sinking and settling foundations, bowing or leaning foundation walls, and foundation cracks. The company also offers inspections, installs new construction helical piers, and provides waterproofing services for basements and crawl spaces.
Services Not Offered
The company does not perform mold remediation.
Warranty
The company offers various warranties depending on the service provided.
Company History
USS is a local, family-owned company that was founded in 1995. President Rick Thomas has 19 years of industry experience.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
USS offers products from Titan Products, MacLean Dixie, and Empire Piers.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
2124 Stonington Avenue
Hoffman Estates, IL 60169
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

United Structural Systems of Illinois, Inc. has received 4.7 out of 5 stars based on 71 customer surveys conducted through GuildQuality.
5
56
4
12
3
2
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/20/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/18/2021

“They did a great job on my foundation repair”

Review by
08/17/2021

No review comments provided

Review by
08/17/2021

“The Service Tech that did the work”

Review by
08/17/2021

“The boss!”

Review by
08/17/2021

No review comments provided

Review by
08/17/2021

No review comments provided

Review by
08/16/2021

“They did a great job. The service people were easy to work with.”

Review by
08/16/2021

“They met all expectations.”

Review by
08/16/2021

“Rick Thomas was fantastic in reassuring my husband and I that our project was complete and explained everything to us both and kept us in the loop on any timeline changes or setbacks (which their weren't any). Rick was awesome, treated us like old friends and made us both feel so taken care of. This was a scary project for us to undertake, as we purchased our home knowing this problem needed to be taken care of. Rick did just that.”

Review by
08/16/2021

“Highly recommended. They did very good work at a fair price. I would not hesitate to call them again.”

Review by
08/16/2021

“The services provided by them were very professionally done and communication between the sales team and people that did the work were excellent!”

Review by
08/16/2021

“Repair made in 2020 was great. Repair made in 2021 was a crack repaired by this company under a different name and so warranty was not honored. Not pleased with the excuse that they "sold" the company and didn't transfer lifetime warranties. But the pricing and the original owner, now the estimator, are better than their competition. Unlike the major brands, they do not try to sell you an entire drainage system or other extensive foundation projects. If you want to avoid that and just get the crack filled, they do a fine job at an affordable price.”

Review by
08/14/2021

No review comments provided

Review by
08/13/2021

“The USS personnel was very knowledgeable and supportive. The quickly prepared the estimate and executed work as soon as everything was in place. Our request for changing dates were met with understanding and fully accommodated. The crew did excellent job, very quickly and efficiently. The results was outstanding, our doors and windows are leveled, cracks are not spreading or appearing. Thanks for the great work.”

Review by
08/13/2021

“We have already recommended them and will do so again. They did an excellent job, at a fair price, on-time, and no hassles.”

Review by
08/12/2021

“Just the field tech that came out here.”

Review by
08/12/2021

“The two technician who did the repair explained what they were doing step by step, Were very knowledgeable about their work. A pleasure to see people doing a very good job.”

Review by
08/12/2021

“Brian and his team were great! They listened, assessed our foundation issues, and designed a solution that worked and solved the problem. We highly recommend United Structural Systems!”

Review by
08/12/2021

“I thought that the estimate they provided was fair. The work that was done was completed timely and professionally.”

Review by
01/23/2021

“Great job. Arrived and completed on schedule, including good cleanup upon completion.”

Review by
01/23/2021

No review comments provided

Review by
12/10/2020

“They did great work and were very nice to work with!”

Review by
12/07/2020

No review comments provided

Review by
12/07/2020

“I don't know what his name is but the same person has come to my house 5 times for 5 different cracks. He always does a great job.”

Review by
12/07/2020

“They met my expectations with the quality of the work.”

Review by
12/07/2020

“technician who did the repair not only did an excellent job but gave me valuable advice to avoid further problems”

Review by
12/07/2020

No review comments provided

Review by
12/07/2020

No review comments provided

Review by
12/07/2020

No review comments provided

Review by
12/03/2020

“They were awesome.”

Review by
11/30/2020

“Brian has been very helpful.”

Review by
11/30/2020

No review comments provided

Review by
11/30/2020

No review comments provided

Review by
11/30/2020

“They were very effective and efficient.”

Review by
11/30/2020

No review comments provided

Review by
11/30/2020

“I would like to recognize, Brian. He was really good. He came out and did a good job. I was really impressed, because they came a year prior, and honored it a year later. I am happy with that, and would recommend them. They cleaned up and worked hard in the heat. It was really great. They were polite, and worked their tails off. The window wells look great, and they did a good job. They were reasonably priced comparable to other companies, and did a great job. All the workers were great as well and worked very hard.”

Review by
11/30/2020

No review comments provided

Review by
11/26/2020

No review comments provided

Review by
11/25/2020

No review comments provided

Review by
11/25/2020

“They have always been very good, and I have used them several times.”

Review by
11/25/2020

No review comments provided

Review by
11/25/2020

“They met all of my expectations. They did what I wanted them to do.”

Review by
11/25/2020

“I was happy with the service. Everything was good, and the communication was very good. All questions were answered, so I'm happy.”

Review by
11/25/2020

“One of the owners of the company came to my house and he was great to work with. The technicians were fantastic as well!”

Review by
11/14/2019

“They exceeded my expectations in their scheduling and fitting the work into a short time frame.”

Review by
11/14/2019

No review comments provided

Review by
11/14/2019

No review comments provided

Review by
11/08/2019

“I would like to recognize Niko for his exceptional service.”

Review by
11/03/2019

“Regarding the job estimate and experience with owner, staff, and workers: The company was very easy to work with and was very patient with all of my contract changes. The workers were very friendly and explained what they were doing while they were onsite. I am very happy with the overall experience.”

Review by
11/02/2019

No review comments provided

Review by
11/02/2019

“They met my expectations. They did what they were supposed to do.”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Brian was very knowledgeable and friendly and trustworthy”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Actual repair job”

Review by
10/26/2019

No review comments provided

Review by
10/26/2019

“Overall a great job.”

Review by
10/26/2019

No review comments provided

Review by
10/24/2019

No review comments provided

Review by
10/23/2019

“Our technician who did the work”

Review by
10/23/2019

No review comments provided

Review by
10/23/2019

“I would like to recognize Sandra the secretary or office manager. She was very professional and courteous.”

Review by
10/22/2019

“Rick Thomas”

Review by
10/22/2019

“completed on time done properly”

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

No review comments provided

Review by
10/21/2019

“They met my expectations because I was satisfied that the work was done correctly.”

Review by
03/02/2019

No review comments provided

Review by
03/02/2019

“They gave us an original quote for some work done in the basement took longer but they did not charge us any more money.”

Review by
03/01/2019

“They did a good job and friendly.”

Review by
03/01/2019

“They met my expectations in price and quality of work”

Review by
03/01/2019

“They fixed our foundation.”

Review by
02/28/2019

“They exceeded my expectations with the amount that they raised my foundation.”

Review by
02/28/2019

“The entire project was excellent.”

Review by
02/28/2019

“Rick Thomas delivered exceptional service.”

Review by
02/28/2019

“I thought they did good work and were timely. They came when they were scheduled to come and left the area clean after. As far as I know the work is good, it was a less cost. They gave us a proven method and gave us the best approach, from an engineering perspective, that cost the least.”

Review by
02/28/2019

No review comments provided

Review by
02/27/2019

“United Structural Systems was professional and took care of everything I needed in a timely manner. I would recommend them to anyone and would use again.”

Review by
02/27/2019

“The man that gave the quote. He looked at the problem, gave the quote, and told me what was going on. He was excellent.”

Review by
02/27/2019

“I would like to recognize Brian for his exceptional service.”

Review by
02/27/2019

No review comments provided

Review by
02/25/2019

“The gentleman that came out, he was very nice. I have a dog, and he was very friendly with my dog. My driveway is almost impassable if it were to snow. They were flexible, open, and easy to get a hold of. The gentleman that I worked with was very polite.”

Review by
02/25/2019

No review comments provided

Review by
02/23/2019

“They were quick and efficient and did a good job overall.”

Review by
02/23/2019

“They did everything they said they were going to do.”

Review by
02/23/2019

“They repaired our foundation which had several major breaks in it, so I'm delighted!”

Review by
02/23/2019

“They met or exceeded expectations in all areas.”

Review by
02/23/2019

“They did it at a reasonable price and they were fair with me. I highly recommend them.”

Review by
02/23/2019

“I was most satisfied with the clean up of the area and the politeness, patience, and friendliness of the workers.”

Review by
02/20/2019

“I was most satisfied with the timeliness of the job. They got it done quickly, and the workmanship was good. They also gave us advice on the repair which I appreciated.”

Review by
02/20/2019

“They met my expectations.”

Review by
02/20/2019

“The thoroughness of the job was where they exceeded. They were honest and open about what needed to be done. They also had a fair price.”

Review by
02/20/2019

No review comments provided

Review by
02/20/2019

“I have had no issues with the foundation repair that was completed by United Structural Systems of Illinois. United Structural Systems of Illinois' pricing was extremely competitive compared to US Waterproofing. US Waterproofing was three times more expensive than United Structural Systems. United Structural Systems of Illinois was responsive and also offered a lifetime warranty. United Structural Systems of Illinois completed the work perfectly. I have had no issues over two years.”

Review by
02/20/2019

No review comments provided

Review by
02/20/2019

“USS has met all of my needs and expectations.”

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